C H O I C E O P P O R T U N I T Y T R U S T
WWW.RADIAN.CO.UK // ISSUE 4 AUTUMN/WINTER 2011
and enjoy your home
this Autumn and Winter
For great ways to keep warm
and save money - turn to page 6
Ke ep Sa mn
This A y
We’re gi cka
50 A rsonal
Al age 6 p
Save energy and save Enjoy the festive Equity Loan Home Owner? Meet the Community
money this winter period on a budget Check out the FAQs Involvement Team
Also in this issue // RADIAN RESALES SERVICE // ENERGY SAVING TIPS // DATES FOR YOUR DIARY
SCAN ME WITH YOUR SMARTPHONE
SCAN ME WITH YOUR SMARTPHONE
THE ULTIMATE GUIDE FOR
PURCHASING YOUR OWN HOME
ISSUE 4 AUTUMN/WINTER 2011
Armed Forces Home
Menu of Involvement Usually blocks of flats with shared
hallways, stairwells, bin stores,
Ownership Scheme (AFHOS)
Want to see how you can get
Autumn Glow… involved with Radian and your
community? Take a look at the
bicycle sheds, car parks and gardens.
Everything except inside your property!
If you have purchased your property under this scheme, please remember
that it is your responsibility to notify us of any change in your circumstances.
We need to be made aware at least one month beforehand if you decide to:
leaflet included HomeBuy
Welcome to our Autumn/Winter with this edition Is the current brand name for a) Let your property
edition of The Ladder, Radian’s of The Ladder! the government’s low cost home b) You move base and are subsequently more
magazine for shared owners, ownership schemes. HomeBuy than 50 miles away from your property
leaseholders and equity Agents are responsible for managing
c) Wish to carry out any improvements
loan home owners. the database of applicants.
or major repairs to your property
Thermostatic Radiator Valves d) Wish to take out further borrowing or
TRV for short, they regulate the heat make other changes to your mortgage
Christmas is around the corner so for the Homes and Communities released by individual radiators.
this edition is full of tips and ideas Agency as Policy and Strategy Please check your ‘Guide to After Sales
to help you prepare for the festive Manager. Before that Tim had Renewable Service’ for all circumstances where you
Energy need to inform us of any changes.
period ahead! worked in Radian’s
Editorial Team Energy which
You’ll find some fun dates for the comes from natural If you have any questions or you need to
Team for two years Victoria Richards resources such as notify us of a change in circumstances,
diary on page 4 to give you
helping some of Post Sales Team Leader sunlight, wind, tides, please contact our AFHOS Customer
inspiration for your own celebrations and geothermal Service Team on 0800 028 1980. I
you to purchase
and some seasonal trivia on page 5. heat. I
a home through Jo Slawson
On a more formal note, we want
the equity loan Sales and Marketing
everyone to be safe this winter and
page 6 provides some handy hints
as well as the opportunity to receive I hope you enjoy Sally Blackman
a free Attacka alarm. this issue and, as always, if our
Home Ownership team can help you
Post Sales Officer Shared Owners...
I would also like to introduce you to
our New Head of Home Ownership,
Tim Willcocks. Tim has come back to
in any way, please get in touch. I
Home Ownership Officer Thinking of selling?
for AFHOS scheme
Radian having spent a year working Post Sales Team Leader If so, Radian provides a Resales Service to
Paula Scott help you sell your home. We will market to
Customer Service Advisor applicants on our HomeBuy waiting lists so
that we can ‘recycle’ the scheme and help
others looking for affordable home ownership.
On the Cover Post Sales
Services including resales, staircasing,
Helping you to keep warm, loan redemptions, remortgaging, Our marketing includes advertising
downward staircasing and further borrowing on the Homebuy Agency’s website
stay safe and remain 023 8062 8004 for your area, on the Radian website,
healthy this winter. firstname.lastname@example.org as well as sending out email and
postal marketing campaigns
The latest edition Main Contacts directly to eligible applicants.
Katie recently sold her apartment in
of The Ladder Reporting defects, rents and service Windsor using the Radian Resales Service:
charges, housing officers and
Our fees are much more
O I C
R T U
My husband and I had a 2 bedroom apartment but we
N I T
management, all other general enquiries
T R U
competitive than estate agents!
// ISS S T
UE 4 AU
Keep INT ER
needed more space and wanted to move up the property ladder.
0300 123 1 567
with great out th
r chill email@example.com All of the applicants are financially
ideas. this A joy your h
n and ome Can you remember the assessed prior to agreeing a sale Using the Resales service was fantastic for us and any queries we
and sa t ways to
ve mon keep r
ey - tu warm
6 2004 Christmas number Radian Head Office and our Post Sales Officers will had were answered promptly. We’d definitely recommend using the
Collins House, Bishopstoke Road service to anyone else who wants to sell their shared ownership home.
We’re giving away
Turn to page 6
one or the the best selling Eastleigh, Hampshire SO50 6AD
keep you updated of progress
ene Christmas gift of 2008? throughout the process.
money rgy an
this win d save
periodthe festive Whilst every effort was made to ensure the information in this
If you are interested in finding out more, visit the Shared Owners Information
Also on a
Check out page 5
issue et Equity
Check Loan Home
magazine was correct at the time of going to press, the publishers
ALES out the Ow
E // FAQs ner?
SAVING Involv the Comm
cannot accept legal responsibility for any errors or omissions. The
section on the Radian website or contact our Home Ownership Customer
ES FOR Team ty
views expressed do not necessarily reflect those of the publisher.
Service Team on 023 8062 8004 to request a Radian Resale Service leaflet.
THE ULTIMATE GUIDE FOR
PURCHASING YOUR OWN HOME
ISSUE 4 AUTUMN/WINTER 2011 Keep Warm Countdown to Christmas
and Cosy this
Dates for Autumn/Winter Best ever selling Christmas gifts of the last 10 years
your diary Think we might have
another cold, snowy, icy winter?
Apple iPod Touch
29 Oct 2011 Here are some easy and cost-effective 2002 2004 2008
Twilight Zone Fireworks ways to try and beat the cold:
National Motor Museum, Beaulieu Beyblades RoboSapiens Elmo Live toy
beaulieu-events/fireworks I Close windows and tuck curtains I Invest in a slow cooker from £20 for 2005 2009
behind radiators a 6.2 litre cooker and use cheap cuts Xbox 360 Nook eReader
29 - 30 Oct 2011 of meat to make delicious
The Home Show Bristol I Get your central heating boiler
thehomeshowbristol.co.uk serviced before winter arrives
Throw in loads of veg, Playstation 3 Apple iPad
16 - 20 Nov 2011 I Wear lots of thin layers pulses, pearl barley
The Ideal Home Show instead of one bulky layer to thicken and
at Christmas - these trap warm air
Earls Court, London dumplings to make
Idealhomeshowchristmas.co.uk I Shut doors of rooms you’re not a big casserole with
using and turn off the radiators plenty left over for the freezer
24 Nov 2011 A fan of X Factor? As a nation, we certainly are!
Thanksgiving Celebration I Invest in black-out blinds for Velux
windows - they keep the sun out
Don’t forget to look after
Here’s the Christmas Number Ones of the last 10 years...
23 - 27 Nov 2011
BBC Good Food Winter Show
in Summer and cold out in Winter
your car in the winter too: 2001 2005
I Try to keep active, don’t stay still
bbcgoodfoodshow.com for hours at a time, go and make I Top up the anti-freeze Robbie Williams & Nicole Kidman Shayne Ward “That's My Goal”
a drink “Somethin' Stupid”
26 Nov - 4 Dec 2011 I Keep de-icer and a scraper 2006
National Tree Week Give up smoking, your blood in the car, and de-icer in the 2002
Staunton Country Park
I Leona Lewis “A Moment Like This”
circulation will improve house to unfreeze car locks Girls Aloud “Sound Of The
I Don’t use boiling water to Underground”
I Snuggle under a fleecy throw in
2 - 4 Dec 2011 de-ice the windscreen or locks Leon Jackson “When You Believe”
British Military Tournament the evening and pop on some 2003
Earls Court slipper socks, widely available I Invest in a small snow-shovel Michael Andrews featuring
britishmilitarytournament.com Sources - direct.gov.uk and argos.co.uk Gary Jules “Mad World” Alexandra Burke “Hallelujah”
10 - 11 & 17 - 18 Dec 2011 2004 2009
Energy Saving Tips Band Aid 20
“Do They Know It's Christmas?”
Rage Against The Machine
“Killing In The Name”
6 - 15 Jan 2012 2010
The London Boat Show Go to energysavingtrust.org.uk for details of any Matt Cardle “When We Collide”
ExCel London energy-saving grants available in your area, also
londonboatshow.com try insulatehampshire.co.uk for properties in
12 - 15 Jan 2012 Hampshire or phone 0800 952 0037
The Outdoors Show
You could save up to £600 per year on your energy bills! Our 5 favourite (or best groan-
Loft Insulation and draft stripping Renewable Energy, Radian is able to
23 Jan 2012
around the loft hatch
help by offering free impartial advice, inducing!) Christmas Cracker
Chinese New Year
Year of the Dragon I Cavity Wall Insulation (not contact your Neighbourhood Officer
or Radian Direct
jokes! a short sighte
available for timber frame houses) What do you k-he-saw-us!
Radian Dates for your Diary I Double Glazing, check the seals I Current Cost Electricity Meter, request dinosaur? A do-you-thin
one from your current supplier or a pengu
3 December 2011 on existing doors and windows you call
Woolston Christmas Festival to avoid heat loss purchase on line for an instant view What do ra desert? Lost. Why was Santa's little helper
Victoria Road, Southampton of which appliances use the most in the Sa feeling sad? He had low elf-est
I Central Heating & Hot Water Boiler, energy eem.
12.00 p.m. to 6.00 p.m
invest in a new condensing boiler,
check boilerscrappagescheme.com I Simple changes such as keeping What is Sa
1st, 8th, 15th December 2011 nta's favou
doors closed, or using a hot water One that's rite pizza? What do you call a man
Mansbridge Christmas Fit Thermostatic Radiator Valves (for deep pan,
bottle rather than leaving the heating crisp and e with paper trousers? Russell
different temperatures throughout ven.
on overnight could have a big impact
the house) on your monthly outgoings for bills
THE ULTIMATE GUIDE FOR
PURCHASING YOUR OWN HOME
ISSUE 4 AUTUMN/WINTER 2011 Did You Know? Radian Response times...
We aim to Calls will Email responses Letters will be acknowledged
answer calls be returned will be actioned within 2 working days and a
within 20 within 2 within 2 full response sent within 10
Please refer to your Shared seconds working days working days working days
explained Ownership lease or Equity Loan
agreement which will include the
Subletting is not permitted within our following clauses or similar:
Shared Ownership or Equity Loan
FAQs from our Equity Loan Home Owners...
I Not to assign underlet
(excluding AFHOS) properties unless charge mortgage or part
under exceptional circumstances with possession of part
that have been approved by Radian. only of the Premises Exceptional circumstances can be
Purchasing a property under the considered on a case-by-case basis I Will my home improvements I Can I further borrow to I I want to redeem my loan
I Not to underlet the but you must discuss this with us first. be taken into consideration help consolidate my debts? but I am staying in the property,
Shared Ownership or Equity Loan what do I do?
whole of the Premises when I redeem my equity loan? No. Further borrowing can only be used
schemes means you have signed For more details please A valuation will be carried out for funding home improvements and Contact Radian to pay for an independent
an agreement to confirm you will I To occupy the Property contact the Home Ownership to ascertain the current property repairs that Radian have approved. valuation to be carried out to ascertain
reside within the property as your as the Borrower's only Customer Service Team the current property value. Your loan
value. If Radian has approved the
only or main residence. or main residence on 023 8062 8004. I I What happens if I’m in redemption will then be based on the
improvements, the surveyor will value
the property with and without taking negative equity when I sell? valuation. Most clients instruct a solicitor
the improvements into consideration. The mortgage lender is always entitled to ensure the charge against the
If the improvements have increased to receive the full amount of mortgage property is removed once the loan
Winter safety tips the value of the property, the
redemption figure will be calculated
on the lower figure.
outstanding, any remaining equity will
be used to clear your equity loan with
Radian. We recommend you contact
the Customer Service Team to discuss
has been redeemed.
I Can I port my loan to
a new property?
No, unfortunately the loans were offered
to help assist in the purchase of your
Safety in the Home Decorative Light Safety I I want to sell my property, first property, therefore this will need
I Know where your fuse box I Check lights before packing them what do I do? to be redeemed once the property
(consumer unit) is located away and again when unpacking As an Equity Loan home owner you are has been sold (excluding AFHOS).
and keep it clear I Replace bulbs, check loose or worn wiring responsible for marketing your property, If further assistance is required, you can
I Find out where your water and I Don’t overload extension sockets usually via estate agents. Once a firm offer re-register with your local HomeBuy
gas stopcocks are located I Switch off lights if leaving the room, has been received, you need to forward Agent for the current available schemes.
and keep access clear a copy of the Memorandum of Sale to
house or going to bed As the Government has ceased
your Post Sales Officer to calculate the I
I Ensure locks on your I Lights get hot so remember to keep Key Worker priority, how does
redemption figure. If Radian disagree
outside doors are them away from fabrics and paper this affect my equity loan?
with the sales figure or you have carried
effective Only put lights outdoors if they’re If you received an equity loan under one
I out substantial improvements and wish
I Fit a safety chain designed for outdoor use these to be taken into consideration, an of the Key Worker HomeBuy schemes,
to the main door independent valuation will be required. you no longer have to pay back your
loan if you cease to be a Key Worker.
This means you can stay in your property
Personal Safety if your job changes and you do not need
I When out and about stay in well lit areas, don’t to notify us.
Candle Safety take shortcuts and carry a personal attack alarm
I Put candle in a glass holder and I If you use a wheelchair, keep your bag in front
place on heat-resistant surface of you, not hanging off the back of the chair I What about basic
I Place out of reach of children I Use Taxi firms you know when possible redecoration, will this increase
and pets I Think you’re being followed? Cross the road, change direction the value of my property?
I Place away from draughts, I Stay alert, take the earphones out! General decorating is regarded
curtains and other fabrics, as your normal repair and
plants and paper, hair maintenance obligation, therefore
I Always put the candle out
We are giving away 50 Radian will not class decorating as
if leaving the room, house Attacka personal alarms a home improvement. We cannot
or going to bed guarantee that basic redecoration
to the first 50 Radian home will increase the value of your home
I Use a candle snuffer
owners to send an email to as it depends on market conditions
or spoon to extinguish
in your area.
candles, blowing out firstname.lastname@example.org or a postcard
could cause a cinder to to: The Ladder Magazine, Radian,
ignite a nearby object If you have any other questions relating to your Equity Loan please
Collins House, Bishopstoke Road, Eastleigh SO50 6AD contact our Home Ownership Customer Service Team 023 8062 8004
or email email@example.com
Meet the Community Staircasing
Involvement Team! and Equity Loan
There are lots of ways that you as a resident can get involved.
Even if you only have a small amount of time available you Events - Update!
can still make a difference. Please refer to the leaflet
enclosed with this edition of The Ladder. Radian would like to thank the
residents who attended our pilot
You may see the team out and about if you live in one of Radian’s
campaign of events over the last
shared ownership or leasehold properties. The team work with
8 months! Our aim was to provide
local communities to help improve services and support our
shared owners and equity loan
residents, from any Radian community or voluntary group being able to apply
home owners with information
for Community Grants up to £1,500, to Kick Start Funding up to £300 for Radian
about buying more shares in their
residents’ children (11 to 18 year olds) who want to learn and develop new skills.
property (staircasing) or paying off
For application forms or to contact the Community Involvement Team their equity loan.
please visit radian.co.uk and follow the ‘Get Involved’ link,
The residents that
email firstname.lastname@example.org or call 0300 123 1567. I
were able to attend
the events found
Focus Group in Fawley the sessions
informative and a
We will be working with the community on a series of good opportunity
consultations throughout the Autumn to find out what it to ask questions in
is like for people living in our areas. Local knowledge is order to decide whether it is a good
invaluable. If you have ideas, comments or want to be time to proceed. We plan to schedule
involved please contact the Community Involvement Team. I further events in the near future, but
in the meantime if you would like to
discuss staircasing or redeeming
May the Force be with you your equity loan, please contact our
Home Ownership Customer Service
Team on 023 8062 8004 or
On Thursday 22nd September, Radian’s Home Ownership team took on the email email@example.com
challenge to develop two areas of land on the year old Oakfield Gardens
development in Southampton, in a “Ground Force” style one day makeover.
And who could be better to give advice on gardening and to get stuck in with Did you know...
the digging, lifting and planting, than local TV gardener Charlie Dimmock!
The funds raised as a result of
The team met at 8am with their pre-made The day was a huge success, and a shared owner buying more
plans and digging commenced! In just showed that team work can bring shares, or an equity loan home
eight hours the scrub land at one end of the a community together and help owner redeeming their loan,
development was turned into an amazing build great relationships between enables a housing association
eco-garden with log piles for bugs and a residents and all the Radian staff
to build more homes, both to
bog garden to encourage more wildlife, helping out on the day in Home
as well as natural seating areas for the Ownership, Housing, rent and to buy.
residents to enjoy. The piece of land in the Community
middle of the two blocks of apartments Development and
was transformed into a turfed area, Estate Management.
beautiful raised beds with pretty flowers
and a seating area for residents.
Resident Martin Davis, enthused, “This
garden is really good for the community
as the children will have a nice safe place
to play and go to.” Neighbour Carol Everitt
added, “It’s nice for the adults too as they
can have somewhere to go to sit and
have a chat.”
THE ULTIMATE GUIDE FOR
PURCHASING YOUR OWN HOME
The Ladder is published twice a year and we want to make sure it is interesting and
relevant for you. To give us your feedback, or to opt out of receiving future editions
of The Ladder, please call: 023 8062 8004 or email: firstname.lastname@example.org
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