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					WELCOME TO DISABILITY
 ETIQUETTE TRAINING
WORDS TO
 AVOID
            • CRIPPLED
• SUFFERS   • AFFLICTED
• INVALID   • DUMB
• NORMAL    • HANDICAPPED
• VICTIM
Better Choices
 • Person who is blind or has low vision
 • Person who is deaf or hard of hearing
 • Person who uses a wheelchair
 • Wheelchair user
 • Person who has epilepsy
 • Person with a cognitive disability
   ORIEN
GUESTS WITH VISUAL IMPAIRMENTS




          KEY WORD:

   TATIO
     N
SAFETY AND
 SECURITY
Call the guest’s room.
Inform guest of the exact nature of the
 situation.

Assist guest to safety IF THERE IS
 NO DANGER TO YOU.
FOOD SERVICE TIPS
• Guests with visual impairments
  – If there is a buffet table or salad bar,
    explain what is available, and ask if they
    would like assistance in serving or
    carrying their plate.
  – Offer extra service, such as cutting the
    food in the kitchen before it is presented, if
    it would be helpful.
  – Alert the guest when you bring water,
    coffee, salad, and other items.
GUESTS WITH HEARING/SPEECH IMPAIRMENTS



 COMMU      KEY WORD:

 NICATIO
    N
COMMUNICA
 TION TIPS
• First, get their attention.
   Use a visual signal or a tap on the
    shoulder or arm.
• Second, position yourself for
  speaking.
   Face the person at all times.
• Third, communicate.
  To avoid any confusion, write your message
   on paper in short simple phrases.
FOOD SERVICE TIPS
• Guests with hearing impairments
  – Seat the guest in a quiet place that has
    good lighting so speechreading, signing,
    or written communication is easier.
  – Listen to the order and then repeat it to
    make sure you have it correctly.
  – Do not give progress reports as you hurry
    by the table. Either take the time to make
    yourself understood or skip it.
GUESTS WITH MOBILITY IMPAIRMENTS




  INFORM  KEY WORD:



   ATION
 HOUSEKEEPING
• In the wheelchair accessible room
  – Be sure the TV remote control and phone
    can be easily reached from a seated
    position.
  – In bathroom leave flexible shower head in
    lowest position on the rod.
  – Put soap in the lowest soap dish, and
    place towels and washcloths within easy
    reach.
  – Leave the furniture and guest’s equipment
    where they left it.
HOUSEKEEPING
• Safety concerns
  – Check the bathroom handrails to see
    if they are loose.
  – Also check the flip down seat in the
    shower to make sure it isn’t loose as
    well.
  – Report broken items immediately.
FOOD SERVICE TIPS
• Guests with mobility impairments
  – Place guests with mobility disabilities near
    any buffet or salad bar for easy access.
    Offer to carry their trays to the guests’
    table.
  – It is more appropriate to hand the menu to
    guests with impaired arms or hands, and
    help place it in their hands.
  – Ask if the kitchen could prepare the food in
    a special way such slice or cut up their
    menu selection before it is served.
  IDENTI
GUESTS WITH HIDDEN DISABILITIES




          KEY WORD:

  FICATI
    ON

				
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posted:8/13/2012
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