Lean - Continuous Process
Transforming your organization one
process at a time
State of Minnesota - Enterprise Lean
Lean: A rose by any other name
Continuous Process T M
Why this? Why now?
• It will help your organization
consistently perform at a high level
• It improves employee morale
• It can reduce costs, improve customer satisfaction
• It helps your organization adapt to changes
in technology, customer expectations and
What is it?
It’s the 3 Ps
• Purpose – why does the process exist?
Do we know what we’re getting, and what
we need from the process?
• People – do we have trained people doing the
right task, at the right time, in the right way?
• Process improvement – is the process designed
and managed to optimize the outputs desired
from the process? Is the workplace oriented to
maximize the performance of the process?
• Do we need to • How many widgets per
reduce cycle time? day are we making?
• Do we need to • How do we control and
improve quality? manage variation to
• Do we need to • Can we make the same
reduce costs? number with less cost
• Do your people know their job?
• Is the work they’re doing value-added?
• Is there a standard work procedure
for each step of the process?
• Do we have worker-watchers?
• Are your people physically situated in a way
that allows them to efficiently participate in
• Do we periodically take an in-depth review
of the current process?
• Do we examine our process for work wasters?
(handoffs, waits, rework, multiple reviews,
• Do we have in-process measures that tell us
how well the process is performing?
Basics of Process Improvement
• Involve the people who work in, and
are most familiar with, the process
• Establish order through 5S – (sort,
straighten, scrub, systematize, standardize)
• Map out the ‘as is’ process, include all steps,
waits, handoffs, and review cycles
• Define goals for the improvement effort (e.g.
reduce cycle time by 50%, reduce defects
[rework] by 50%)
• Create a new process; focus on eliminating
work wasters, wait, handoffs, etc.
Sustaining the Improvement
• Document standardized work – insure all
employees know and follow the process
• Measure and report on the process outputs
• Keep leadership involved and aware of how
the process is performing – is the process
continuing to meet the established goals? If
not, how will it be addressed?
• Recognize, celebrate and reward the effort
and continued performance