PERSONAL DETAILS: Style Definition: Default Paragraph Font
SIMON J HAINES
Address : Forestville
Mobile Telephone 0410 717 285
Date of Birth: 05.12.1974
Marital Status: Married
ITIL Knowledge and understanding of BS150000
Strong interpersonal skills and an ability to communicate technically and in the boardroom
Thorough technical understanding of all aspects of infrastructure & messaging
Internet Security Standards
Strong technical ability of server builds and network implementation
Experienced in broadband network architecture
Network administration including DNS Administration and Security Concepts
Technical understanding of Industry Standard Firewalls
Ability to diagnose faults quickly and calmly and take necessary action
Strong knowledge and understanding of network protocols
Practical knowledge of Routers, Bridges and cabling etc.
Lotus IBM – Diamond – Devised architecture plan for Philips Business Electronics Sector
Solvay Pharmaceuticals – Global hosting of 27k Mailboxes throughout 50 countries.
HP & Critical Path – Author of Hosted Messaging Technical Guide & Sales Guide
Rexam PLC – Migrated Domino R4-R5 globally and implemented acquired Exchange backbone
Wilh. Wilhelmsen Shipping – Global hosting including ship to shore email
Simon has over 12 years within the IT industry, specializing in unified messaging and infrastructure,
delivering technical services to SMB and Enterprise customers, with user’s bases ranging from 500 to
over 100,000 users. A natural technical leader with the ability to guide less experienced staff in best
practices and always willing to assist others where possible and appropriate. He has the ability to
think dynamically in challenging situations; providing innovative and technical solutions.
Simon was born in England and has had an extensive and successful IT career in London, and
throughout Europe and the USA.. He migrated with his Australian wife in 2003 and is living in
Sydney. He is looking to regain his career success he achieved within the European market.
Microsoft Certified Systems Engineer (MCSE) August 2000
Certified Lotus Professional R5 (CLP) November 1998
Certified Novell Engineer (CNE) 1995
SIMON J HAINES
Volante Group Senior Systems Consultant Sydney 4-6 Week
Primary Applications Windows Server 2003
Microsoft Exchange 2003
Design multiple sites Active Directory with low bandwidth over 17 sites for large hotel group.
Ensure smooth migration process and provide technical detail to a low level.
Provide Implementation & Migration Plan
Provide a site architecture template, to enable the acquisition and disposal process
His role is to provide a extensive technical and business driven Active Directory design for a large
Australian hotel group, to enable centralised management and a central Exchange 2003 service liaise
with key staff members from CFO to IT general managers to obtain required information at a business
and technical level for design. He has gathered information by holding workshops with the client, and
also site surveys have been sent to remote sites to complete.
Fiduciary Portfolio Messaging Manager Tasmania & Feb 04 to Feb 05
Management Corp. Tokyo
FPMC are a international portfolio management company, dealing with clients who have a personal
net worth in excess of US$5m, Primarily based within Tokyo and London, attracting a CEO client base
of major international blue chips
Primary Applications: Microsoft Exchange 2003 E2K3
Windows Server 2003 (RC1, RC2, RC3, RTM)
Design and implement Global Messaging and Distributed File Store
Ensure anti-spam and virus protection.
Administer and provide 24/7 support for a global user base of 1500
Provide Sun Java Extensions and a SOAP XML Platform for sales applications
Design and Implement hosted mail service and ensure 24/7 server availability at 2 datacenters
London and Tokyo, and provide mail only support to users, he implemented a support pocket book to
assist users before calling in country support,. He has been able to support the platform from his
remote location. He has traveled overseas when required.
United Messaging Inc. Pre/Post Senior Consultant – London - Dec 2000 to Dec 2003
United Messaging a dot.com success story, an independent messaging company, founded by former
Lotus UK VP hosting mainstream applications Exchange and Domino mail to companies such as
McDonalds, GM Ford, complimented by a professional services team, servicing Barclays, Equant and
Primary Applications: MS Exchange 5.5/2k Lotus Domino R4 R5 R6
Critical Path/HP Hosted Messaging Platform
Leading the implementation of messaging services to key EMEA accounts.
Technical liaison with clients, including management of incidents with the US based NOC
Delivering best practice guidelines for US bases Engineering and Operations staff. SIMON J HAINES
Technical Account Management – from Full DNS evaluation – including best practice and security.
Firewall Architecture and security.
Liaison officer and technical representative to ITIL co-ordination team
Liaising with third party ISP’s regarding DNS management and change control.
Provide Account Managers with Technical sales support.
Provisioning of Bandwidth requirements over global Wide area network topology.
Lead on messaging services to the biggest EMEA accounts for United Messaging, over 25,000 seats.
Guided Network Operations and Engineering staff in the implementation of DNS and firewall systems.
Produced best guidelines for US Help Desk staff, to aid rapid resolution of messaging related incidents.
Provided training to third-party helpdesk in TCPIP and general first line messaging troubleshooting.
Designed a Global Exchange network under ITIL guidelines for a large global pharmaceutical company.
Author of Hosted Messaging specification and technical sales guide of Critical Path’s /HP Hosted service
Key Accounts Held:
Hilton Hotel Group (London, Miami, Chicago, Singapore.)
Objective: Provide a s Secure Reliable and user friendly communications platform.
‘Messaging Strategy’ project for World Wide Hotel Group. He delivered a proposal
to Executive Board and key technical staff within the organisation. Proposal was
built from technical surveys and interviewing staff across the organisational structure.
Wilh. Wilhelmsen Shipping (Oslo, Norway)
Hosted Service comprising of 10,000 mailboxes on a Exchange 2000 Platform - Provided
DNS and Firewall Analysis – Worked with client to achieve ‘Best Practice’ Firewall and
DNS configuration and security.
Solvay Group (Brussels, Paris, Houston, London)
Hosted Service comprising of 25,000 mailboxes on a Exchange 2000 Platform. Attended
Pre-Sales meetings and lead implementation, provide assistance to HR and Chief Security
officer with regards to ‘Best Practice Messaging’ Terms & Conditions, Disclaimer Notices,
and content filtering guided via United Messaging’s legal representative when required.
Rexam PLC - Stevenage Group Messaging Manager June 99 – Dec 2000
The world’s largest consumer packager with an annual turnover in excess of US$ 5Bil employing over
100k employees throughout 60 countries, manufacturing consumer products like the Coke-Cola can
and Absolute Vodka Bottle, a silent household brand,
Reporting to: European Network Director
Primary Applications: Lotus Notes 5.0x Domino 5.0x cc:Mail DB8 - MimeSweeper
Window NT 2000 – Domino 4.6 to 5.0x Exchange 5.5/2000
Provide 24/7 Global Email System
Key Driver of Single Platform Solution
Proposed and delivered R5 Global Migration Project
Provide Policies System Procedures and Guidelines under ITIL BS150000 regulations
Provide Global Message Virus Protection
Provide Anti-Spam Solution
Obtain LCP Accreditation
Rexam consist of six business sectors spanning the globe and operates two network centres in the
UK and USA. As Messaging Manager and a member of the ITIL accredited European Network
Centre , He was responsible for the group Messaging service – on a mixed platform consisting of:
Lotus Domino, ccMail and Exchange. He provided Rexam’s businesses with Messaging Support. and
had over 53 remote administrators reporting to him.
SIMON J HAINES
Allied Domecq , Bristol - Notes Implementation Co-ordinator Nov 98 Mar 99
Lotus IBM, Netherlands Lotus Domino Consultant Apr 97 Sep 98
Origin UK, Cambridge Lotus Domino Consultant Jan 97 Apr 97
Specialist Computer Centres, Lotus Notes Consultant Nov 95 Sep 96
Further IT contracts details available on request,
Contact details available on request after interview.
- 5 Expert Formatted Table
Platform Skills Grade
Lotus Domino 4x 5x 6x Design, Implementation, Migration, Administration. 5
Migration to Exchange
cc:Mail DB8/9 Domino 5
Exchange Server 5.5 existenceexistance 4
Design Implementation, co-
Exchange Server 2000 existenceexistance 4
Exchange Server 2003 Design Implement, Administration 3
Migration to Exchange
GroupWise 4.x 5.x Domino 4
Windows Server 2003 (RC1, RC2, RC3, RTM) Design Implementation, Administration 4
Windows 2000 Advanced Server Design Implementation, Administration 5
Windows 2000 Server Design Implementation, Administration 5
Windows NT Design Implementation, Administration & Migrations 5
SQL Server 2000 Implement 2
Internet Information Server (IIS) Implement 3
Internet Acceleration & Security Server (ISA) Implement 3
Routing & Remote Access Services (RRAS) Implement 3
Active Directory Design Implementation, Administration 4
NDS Knowledge 3
CP META Directory Design Implementation Administration 4
DNS Security & Config Config & Best Practices 5
Firewall Security & Config Best Practices 5
Cisco Routers Config & Best Practices SIMON J HAINES
Cisco Pix Best Practices 5