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Reference Guide for 9L0-403 Exam


9L0-403, Mac OS X Support Essentials 10.6


9L0-403 exam or Mac OS X Support Essentials 10.6 exam is a part of Apple Certification
Program. Apple offer two different variants of this exam and offers two different certifications for
each variant.


9L0-403 exam or Mac OS X Support Essentials 10.6 exam is a part of Apple Certification
Program. Apple offer two different variants of this exam and offers two different certifications for
each variant.
   1.    Mac OS X Support Essentials 10.6 for
   •     Apple Certified Support Professional (ACSP)
   2.    Mac OS X Support Essentials 10.6 for
   •     Apple Certified Technical Coordinator (ACTC)

Concept and Objectives
This course concentrates on troubleshooting process of Mac OS X as well as how to utilize
available tools and resources efficiently and swiftly. It also covers the in-depth features of Mac
OS X v10.6 as well as:
How you can find additional information, and how you can prepare for (ACSP) Apple Certified
Support Professional?
Targeted Aspirants
Ideal candidates for this certification are:
   •     Support specialist, Technical Coordinator, and Service Technicians.
   •     Individuals from Tech Support in businesses/organization, who utilize Macs for
         general efficiency or innovative Design.
   •     Technical Coordinator or Power Users who manages and administer networks of
         computer running Mac OS X (e.g. Technical Specialist who manages small
         business networks or an individual who manages computer labs in school or

It is highly recommended that an individual must have basic knowledge of Mac OS X and basic
troubleshooting experience of Mac OS X. Introduction to Mac OS X 10 (snow 100) course and
exam is a recommendation prior to attempt this exam.
Course Outline
Following are the topics for this course. Candidate must have extensive knowledge of these
   •   Partitioning
   •   Installing of Mac OS X
   •   Usage of the installer log files to verify a successful installation
   •   Configuration of Mac OS X with the setup assistant
   •   Updating software with software update and installer
   •   Tips and techniques for troubleshooting of installation problem

User Accounts
   •   Creating and managing user accounts
   •   Creating and managing administrator accounts
   •   Locating directory attributes
   •   Security
   •   Password selection
   •   Keychain
   •   FileVault

Command Line and Automation
   •   Command line essentials
   •   Navigation and file manipulation
   •   Basic scripting and automation using the shell
   •   Autometer and Apple Script

File System
   •   File system support by Mac OS X
   •   File and directory ownership and permission
   •   Disk Utility and file repair
   •   Usage of the command line for file management

File Management
   •   The root volume
   •   File system layout
   •   Preferences
   •   Frameworks
   •   File types unique to Mac OS X (i.e., resource forks and packages)
   •   Spotlight
   •   File archives
   •   Disk images
   •   Archiving and restoring data with Time Machine
   •   Managing backup data
   •   How to access the data outside of Time Machine
   •   Applications supported in Mac OS X
   •   Applications created with different developer APIs, the UNIX concept of a
   •   The relationship of processes and applications
   •   Tools to monitoring and managing processes
   •   Application preferences
   •   Troubleshooting
   •   Boot Camp

Network Configuration
   •   Basic networking configuration
   •   TCP/IP networking
   •   Ethernet
   •   AirPort
   •   Multiple network connections
   •   Proper use of network locations
   •   Isolating and troubleshooting network elements

Network Services
   •   Connecting to common network resources
   •   Network Users accounts with Directory Services
   •   AFP, SMB, SSH, FTP, and WebDAV connections
   •   Bonjour, NetBIOS, the network browser
   •   Isolating client software issues from network issues
   •   Enabling network services on a Mac OS X client
   •   Peer-to-peer collaboration
   •   Sharing files between Macs and Windows
   •   Sharing web documents
   •   Screen sharing
   •   Firewall as well as techniques to isolate server issues from client and network

   •   Connecting peripherals to a Mac
   •   Cabling, connections, device drivers for common peripherals
   •   Managing printers
   •   Print-job management
   •   Printer PPDs and PDF workflow
   •   Techniques for isolating cabling, driver, or application issues

Startup Process
   •   Troubleshooting boot issues with a Mac at startup
   •   Phases of the startup process
   •   Which part of the system is active during each phase
   •   Issues that can arise
   •   Automatic process launching and login window startup items

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