3100 by mdavidmmendoza

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									Title:
Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager
Maintenance and Troubleshooting

Keywords:
3301, Aura Contact Center Maintenance and Troubleshooting Exam

Summary:
Learn about problem fixing and servicing for Avaya Aura® Contact Center Administrator in this
3301 course. You will focus on Contact Center Administrator Launch 6.0 and the contrasting
Avaya Aura® products: Contact Center Administrator Messaging, Division Period Administrator,
Utility Server and Program Foundation.

Content:
An Avaya qualification is the guarantee of success in the field of Details Technological
innovation. Avaya is rated among those worldwide IT companies which are recognized on
account of their variety of efforts in Details Technological innovation. Avaya qualifications are
the personal preference of all IT professionals. Avaya document can bring to you a variety of
career opportunities in various large and method businesses. If you are already providing in
some business, your effective accomplishment of Avaya document can enhance your current
collection and can help you also to secure more benefits for you.

The ACSS - Avaya Aura Contact Center certification confirms that you have the innovative stage
of specialized expertise necessary to efficiently support Avaya Aura Get Contact Center items,
such as set up, settings, management, servicing, and problem fixing.

Qualified applicants typically have at least four decades of encounter in the appropriate
systems and up to two decades of encounter assisting the Avaya Aura Get Contact Center item.

The effective selection can:

   •     Demonstrate knowledge of item structure, Auras, functions, and functions
   •     Install the item Auras and software
   •     Test, confirm, and diagnose the implementation
   •     Configure the item for hand-off to Day 2 administration
   •     Administer, maintain, and diagnose advanced to innovative configurations
   •     Interpret and take care of customer details relevant to the items and Auras

Avaya Aura Contact Center Administrator Maintenance and Troubleshooting
Learn about problem fixing and servicing for Avaya Aura® Contact Center Administrator in this
3301 course. You will focus on Contact Center Administrator Launch 6.0 and the contrasting
Avaya Aura® products: Contact Center Administrator Messaging, Division Period Administrator,
Utility Server and Program Foundation.

Topics you will cover include:

   1. Maintaining Contact Center Administrator firmware, application, and assistance packs
   2. Managing the back-up and recover function
   3. Diagnosing and problem fixing Auras mistakes, application alerts, and events

Lab exercises imitate typical application and Auras mistake conditions providing you an
opportunity to diagnose those mistakes as well as typical management problems. Related
courseware sources and included certification supplement your training.

Certification:

This 3301 course helps you prepare for the ACSS Contact Center Administrator and Contact
Center Administrator Messaging Maintenance and Troubleshooting Examination 3101.1.

What You'll Learn

   •   Collect, manage, and evaluate mistake data
   •   Generate and understand reviews and log files
   •   Monitor and understand position and mistake indicators
   •   Isolate, diagnose, and clear faults/alarms
   •   Test and observe application and Auras relationships using application-specific and
       control line analytic tools
   •   Back up/restore from Contact Center Administrator and Program Foundation to all
       reinforced media, such as problem fixing unsuccessful backups/restores
   •   Download and set up firmware/software pictures, assistance packages, and data
   •   Resolve problems with side-line applications/servers covered in this course

Who Needs to Attend

   •   Avaya workers and associates with set up and execution responsibilities

Prerequisites

   •   Avaya Aura CM Architecture, Methods and Features

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