Technical Assistance Consultant
Biographical Sketches

Marcia Allen
Marcia Allen, MSW, LMSW is currently an independent Social Work Consultant. Most
of her time at present is dedicated to caring for elderly parents and various volunteer
activities. These include serving on the Advisory Board of the Wichita State University
School of Social Work and consulting with the Kansas Family Advisory Network, a non-
profit group of child welfare families and community partners. In the past, she has
consulted with local child welfare agencies and served as adjunct faculty at the School.

Ms. Allen has previously been instrumental in the implementation of family-centered
services throughout the child welfare system in the United States. She was the Executive
Director of the National Resource Center for Family Centered Practice at the University
of Iowa for 7 years and prior to that, served as the Center’s Director of Training and
Western Regional Office Director. She has provided training and technical assistance to
more than 30 states, as well as the U.S. Virgin Islands and Australia. Ms. Allen has
made 85 presentations at 64 national, state and regional conferences and has authored
numerous articles on family preservation, foster care, reunification and other family-
centered services.

Ms. Allen received her Bachelor’s Degree in Psychology from Carleton College and her
Master of Social Work from Portland State University. She has worked in the field of
child welfare since 1971 and was, for many years, a line worker and program
administrator with the Oregon Children’s Services Division (now Department of Human
Services). She has also been a supervisor in a private, non-profit child welfare agency.
At this time, she is licensed in the state of Kansas.
Terry L. Cross
Terry L. Cross, MSW, ACSW, LCSW, is an enrolled member of the Seneca Nation of
Indians and is the developer, founder, and executive director of the National Indian Child
Welfare Association. He is the author of Heritage and Helping, an 11-manual curriculum
for tribal child welfare staff. He is also the author of the Positive Indian Parenting
curriculum, as well as Cross-Cultural Skills in Indian Child Welfare. He co-authored
Toward a Culturally Competent System of Care and Reclaiming Customary Adoption. In
2008, Terry became a member of the SAMHSA National Advisory Council.

In 2009, Terry received the Civic Engagement Award for Excellence in Community-
Based Research from Portland State University. In 2010, he was a finalist for the
EcoTrust Indigenous Leadership Award. This summer, Terry will receive the prestigious
Robert F. Kennedy Children’s Action Corps’ Embracing the Legacy Award at the
Kennedy Library in Boston.

Terry has 38 years of experience in child welfare, including 10 years working directly
with children and families. He served on the faculty of Portland State University School
of Social Work as adjunct professor for 15 years.
Michelle Graff
Michelle Graff has worked in child welfare community based programs for over sixteen
years with the Gillis Center, one of Kansas City’s oldest organizations serving children
and families. At Gillis she has worked as an intensive in-home specialist, supervisor and
program director. Currently she is Gillis’ Director of Training and Program
Development. Ms. Graff has also been contracted to provide training for the state of
Missouri’s Children’s Division since 1998. She has provided over a hundred trainings
statewide to child welfare employees working for state and private agencies on a variety
of topics related to providing in-home services to at risk families. In addition, Ms. Graff
has presented at national and regional conferences across the country such as Texas,
Rhode Island, Kentucky and Alabama. Ms. Graff is a contracted trainer/consultant for the
National Resource Center for In-Home Services.
Krystine Lange
Krystine Lange has more than 30 years of experience in social work practice. She
currently serves as a consultant for the National Resource Center for In-Home Services at
the University of Iowa School of Social Work. She also serves as a project coordinator
for Iowa Children’s Justice, developing a court and agency review process.
Most recently, she served on the JBS national training team developing a competency
based evaluation for trainers and providing state training for the Child and Family
Service Review in 10 states. Ms. Lange participated as a reviewer in the first round of
Child and Family Service Reviews in five states. She has participated as a co-site lead
and a co-state lead in the second round of CFSRs. Ms. Lange has provided consultant
reviews in over 30 states, the District of Columbia, and Puerto Rico including Child and
Family Service reviews, Decision Point Analysis reviews, Quality Service Reviews, and
System of Care reviews.

Ms. Lange retired in May 2009 as a Social Worker VI and Program Manager for Iowa
Department of Human Services, Children and Family Services Division. In that capacity,
she developed policy, evaluated practice and programs, assessed barriers to effective
system performance, lead program development and state-wide implementation, and
made state child welfare system recommendations to meet outcome goals. Among her
varied roles, Ms. Lange served as a Title IV-B State Coordinator, Iowa CFSR State
Coordinator, and Indian Child Welfare Act Program and Contract Manager. In child
welfare administration, she focused on practice improvement initiatives and worked
closely with the courts. Her range of past experience includes direct child welfare
practice and supervision. Ms. Lange is a Licensed Independent Social Worker in Iowa,
and holds a master’s degree in Social Work.
June C. Lloyd
June Lloyd, MSSW recently completed a 35 year career in Child Welfare services. Her
experience spans direct practice, supervision, management, consultation and training.
She has worked for a wide variety of agencies including State, county and voluntary child
welfare agencies and the federal Children’s Bureau. Her introduction to Child Welfare
was as an original staff member of one of the seminal intensive in-home services
agencies. That experience led to co-founding the National Resource Center on Family-
Centered Practice for which she served as Associate Director and Training Director. As a
consultant on the design and implementation of in-home child welfare services she has
provided consultation and training nationwide beginning in 1978 to 28 State Child
Welfare agencies, Belize, the Virgin Islands and scores of county and voluntary child
welfare, mental health, juvenile justice, developmental disabilities and other human
services agencies. Her direct practice background also, includes the provision of social
work in nursing homes in rural Iowa, training in Native American communities in South
Dakota and Alaska, and education and community development in central city
neighborhoods of Detroit and Chicago, all of which inform her understanding and
insights on the systemic design of programs to serve at-risk children and their families.
Special interests and expertise include models and methods of providing supports to front
line workers and supervisors; designing services effective with child neglect, especially
due to developmental and cognitive delays or anomalies; and designing systems and
training staff to successfully manage caseloads and provide families with the intensity of
services which meet their needs. She has authored numerous articles and training
materials on in-home services, including a manual of strategies and techniques for use by
providers of in-home services, a curriculum for police officers on recognizing and
communicating with individuals with developmental disabilities, and a curriculum for the
provision of Family-Centered Services in a state child welfare agency.
Most recently June Lloyd spent 10 years as the regional manager for the federal
Children’s Bureau’s (CB) Regional Office in Dallas. She was an original member of the
CB’s National Review Team advising on the design and implementation of the Child and
Family Services Reviews and the resulting Program Improvement Plans.
Relda Owens-Mathews
Relda Denise Owens-Mathews is employed by Family Resource Center as an Intensive
In-Home Services Supervisor, a position she has held since 1992. Her responsibilities
also include being a Missouri contracted State Trainer since 1998. She has been
employed at Family Resource Center for 25 years. She was also a counselor for
Birthright Counseling, a pro-life agency, for 25 years.

Relda Owens-Mathews is a native of St. Louis. She received a Bachelor of Social Work
degree from the University of Missouri – Columbia; and a Master’s degree in social work
from Washington University – St. Louis.

Relda Owens-Mathews has developed and provided clinical training and consultation in
other states across the country.

Relda was a Master’s level instructor for a semester at Washington University’s George
Warren Brown School of Social Work-St. Louis, MO.
William Madsen
William Madsen, Ph.D., is the founder and director of the Family-Centered Services
Project (FCSP) in Massachusetts. FCSP is a training and consultation effort designed to
help community and state agencies develop more respectful and responsive ways of
serving youth and families. Bill has spent most of the last 30 years working in public
sector mental health and child welfare. He has developed innovative programs
combining in-home and outpatient services and has written and presented extensively at a
national and international level about the development of strengths-based, collaborative
partnerships between families and helpers. He is the author of Collaborative Therapy
with Multi-Stressed Families (2nd Edition) and is currently working on another book,
Helping: Towards More Supportive Services, which highlights a simple, accessible and
comprehensive practice framework for outreach workers, case managers, child welfare
workers, and milieu workers.
Twila Ross
Twila Ross, MS, LMFT, is the Permanency Team Manager for the Children’s Crisis Care
in Houston, Texas. Twila has 42 years experience in the field of child welfare and
permanency planning. Twila began a Home-based Therapy program in the 80’s for
Depelchin Children’s Center that was adopted by the State of Texas and is now
functioning as the Family Based Safety Services program. Twila has served as the
executive director for agencies working with homeless, pregnant women, women who
have just been released from prison and women who are aging out of foster care. Twila
has served on the Board of Directors for Healthcare for the Homeless, The Family
Preservation Institute, and is currently on the Board of Directors for the Albert
Schweitzer Foundation and the University of Houston Downtown Center for Family
Strengths. Over the last 20 years, Twila has given keynote addresses at Family
Preservation Conferences across the Country has conducted workshops focused on
Family Preservation, team building, and essential skills necessary in approaching our
work from a strength based perspective.
Robert Quinn Sawyer
Rob Sawyer, M.S.W., L.I.C.S.W. is a Child Welfare Consultant with the National
Resource Center for In Home Services. The NRCIHS works with states, counties and
local public child welfare jurisdictions to enhance the development and implementation
of in home services to safeguard children and strengthen families. The NRCIHS is
located with the National Center for Family Centered Practice at the University of Iowa.

Before joining NRCIHS as a child welfare consultant in 2011 Rob Sawyer worked in the
Minnesota Child Welfare System from 1978 – 2010. He led the implementation of a
number of child welfare and child mental health reforms including differential response
in child protective services, family group decision making, domestic violence response
and the use of risk/needs classification. His professional experience between 1967 and
1977 includes a focus on community and residential children’s mental health services in
Kansas, Ohio and Michigan.

Mr. Sawyer serves on the American Humane Association Children’s Advisory Board and
in 2010 he was appointed as a senior fellow providing consultation in child welfare
services. He has served on numerous Minnesota state task forces interested in child
welfare services. He was appointed to the newly formed Minnesota Guardian Ad Litem
Board in 2009. He has over forty years’ experience in child welfare and presents at state,
national and international conferences.

Mr. Sawyer received his B.S.W. from Washburn University and his M.S.W. from the
University of Kansas. He is a licensed independent clinical social worker. He received a
2001 DHHS Commissioner’s Award for leadership and services in the prevention of
child abuse and neglect. He received, in 2010, the first Child Welfare Leadership Award
from the Center for Advanced Studies in Child Welfare at the University of Minnesota.
Mr. Sawyer has jointly written articles on the implementation of differential response in
child protection. He has provided training and consultation on transforming child
protection for local authorities in America, Canada, New Zealand, Holland, England and

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