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Retail Team Leader – Job Description Title Retail Team Leader Reports To Retail Store Manager Summary The Retail Team Leader will act as a team captain, supporting Retail Sales Associates in the achievement of their goals though effective goal setting, encouragement and coaching. The Retail Team Leader will focus on improving team performance by assessing the team’s strengths and weaknesses and developing a plan for addressing any needed changes. The Retail Team Leader will be responsible for boosting morale and individual commitment to in the pursuit of consistently high sales goals. Job Duties Greet and assist customers in a manner that models exemplary conduct to other staff. Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution. Partner with store management team to support the Retail Sales team, encouraging a winning-attitude and enabling the team to meet or exceed sales goals and achieve consistently high levels of customer service Build team commitment to high standards of service, exceeding Customer expectations and leading by example Creatively address merchandise displays in windows, showcases, and on the sales floor to attract attention and promote sales Conduct one-on-one and/or small group training presentations for Sales Associates on product knowledge, store activities, and established policies and procedures Provide award-winning customer service; build lasting relationships with customers, suggest new merchandise, and remind
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