Crohns Manager Volunteer Engagement 2

							                                      Manager, Volunteer Engagement

Position Type: Full-Time Position                        Date Ad Posted: February 7, 2012
Job Region: Toronto                                      Report to: Chief Operating Officer

The Crohn’s and Colitis Foundation of Canada (CCFC) is a national charitable organization dedicated to
finding the cure for inflammatory bowel disease (IBD) through funding research and providing education and
awareness about these diseases. Over $71 million has been invested in research to date. More information is
available at www.ccfc.ca

Reporting to the COO, the Manager of Volunteer Engagement is responsible for leading the execution of the
volunteer engagement strategy for the Foundation. This exciting opportunity supports a key strategic priority by
helping to define and foster a truly volunteer centric culture. This position will focus on developing systems,
programs and cross functional processes that focus on enhancing the experience for Foundation volunteers
with a primary focus on community based volunteers.

Responsibilities:

1. Strategy Development
     Work with the COO to develop annual implementation plans to support the overall volunteer
        engagement strategy
     Provide ongoing research and development in volunteer best practices for implementation aligned with
        CCFC strategy and business planning
     Establish regular mechanisms to evaluate volunteer satisfaction and retention; develop and implement
        action plans for improvement
     Act as a volunteer engagement champion for the Foundation
     Ensure accuracy of community volunteer policies, processes and materials.

2. Program Development and Management
     Develop and manage implementation of volunteer development programs to maximize volunteer
        satisfaction and engagement in support of business priorities
     Develop effective community recruitment programs in response to assessment of gaps and priorities with
        a focus on consistency in approach and customization in execution.
     Ensure strong volunteer management data processes and systems are in place and in alignment with
        overall Foundation strategic needs.
     Manage the development/enhancement of processes and tools to support community volunteer
        orientation and training requirements
     Identify and lead implementation of key opportunities to enhance community volunteer engagement
        including for community volunteer forums, conferences or other engagement events at regional or
        provincial levels
     Develop and manage effective volunteer recognition and appreciation initiatives including
        coordination with World Class Recognition program and inventory of volunteer recognition tools
     Work in collaboration with Manager of Communications to identify, develop and implement strong and
        effective volunteer communications. This includes development and management of the Volunteer
        Communication web portal.
     Implement evaluation tools and process for community volunteer programs related to recruiting,
       recognition, orientation and process effectiveness.

3. Relationship Management
     Provide leadership to CCFC volunteer councils
     Act as volunteer development partner to the Regional Team, to identify, diagnose and propose solutions
       to medium and longer-term issues.
     Ensure regular assessment of volunteer needs and expectations through ongoing contact and
       communication with community leadership volunteers.

 Key Competencies
    Familiarity with best practices in volunteer engagement
    Strong business sense and demonstrated ability to understand volunteer and business needs
    Proactive and able to identify opportunities to meet volunteer and business needs
    Experience working cross-functionally and in complex, matrix environments
    Ability to position volunteers as important ambassadors and stakeholders
    Strong stakeholder focus - assesses stakeholder needs through effective consultation
    Strong customer service orientation
    Able to adapt and have flexible styles for interacting with various types and levels of individuals
    Excellent interpersonal and relationship building/management skills
    High energy and ability to manage multiple projects simultaneously
    Demonstrates outstanding leadership and ability to influence others at all levels
    Advocates for change and inspires/motivates others
    Superior communications skills (written and verbal)
    Incorporates CCFC's values into decisions
    Act as a visible and dynamic ambassador for CCFC with volunteers and in the broader community
    High level of integrity, discretion and judgment to make decisions in CCFC's best interest


Qualifications:

      Post secondary degree preferably in a related discipline (volunteerism, fund-raising, public
       administration, human resources)
      5-7 years of progressive experience with a strong track record of achievement
      5-7 years of direct experience in working with volunteers in a results oriented environment
      Must have a valid driver's license and be able to travel extensively throughout Canada(5 -10%)


Contact by: Reply in confidence with your resume, and cover letter stating salary expectations to
careers@ccfc.ca with “Manager, Volunteer” in subject line

 We are accepting resumes until March 6, 2012 or until the position is filled.
For more information visit http://www.ccfc.ca