123 Main Drive Chicago, Illinois 60606
Cell: 555-555-2002 firstname.lastname@example.org
Dynamic, energetic flight attendant offering 17 years experience ensuring safety in the skies. Proven
attendant well versed in customer service, bar tending ability and child care who excels at maintaining
organized and efficient boarding and deplaning. In depth knowledge of safety, TSA guidelines and flight
plans. Demonstrated ability to lead and teach new concepts as well as manage multiple concurrent tasks.
Presentation and public speaking Oral and written communications
Interpersonal communications Sales and marketing principles
Relationship management Advanced technology skills
Organizational skills Analytical and conceptual skills
Assessing customer needs Time management
Flight Attendant, United Airlines 1992-Present
Executed duties to the safe and efficient operation of national and international flights. Greeted
passengers. Assisted passengers with luggage. Ensured passenger special requests were met. Delivered
meals and drinks to passengers on a routine and as need basis.
Supervised and coordinated the activities of flight crew.
Maintained positive relationships with passengers on both domestic and international flights to
elicit a positive experience and encourage repeat customers.
Acted as a troubleshooter to successfully resolve customer service problems.
Trained new attendants: explain and demonstrate the methods/procedures for performing flight
Explained and demonstrate the use of safety equipment, and answer passenger questions.
Conducted meetings with the captain, government TSA officials and crew regarding: flight
plans, service plans and emergency expectations during the flight.
Bachelor of Science, Communications
Rochester Hills, MI
Washtenaw Community College
Associate of Arts,
Ann Arbor, MI