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									                                       JANE SMITH
                                 123 Main Drive  Chicago, Illinois 60606
                          Cell: 555-555-2002

                                    FLIGHT ATTENDANT
Dynamic, energetic flight attendant offering 17 years experience ensuring safety in the skies. Proven
attendant well versed in customer service, bar tending ability and child care who excels at maintaining
organized and efficient boarding and deplaning. In depth knowledge of safety, TSA guidelines and flight
plans. Demonstrated ability to lead and teach new concepts as well as manage multiple concurrent tasks.

                                          Core Competencies

   Presentation and public speaking                       Oral and written communications
   Interpersonal communications                           Sales and marketing principles
   Relationship management                                Advanced technology skills
   Organizational skills                                  Analytical and conceptual skills
   Assessing customer needs                               Time management

                                        Professional Experience

Flight Attendant, United Airlines                                                           1992-Present
Chicago, IL

Executed duties to the safe and efficient operation of national and international flights. Greeted
passengers. Assisted passengers with luggage. Ensured passenger special requests were met. Delivered
meals and drinks to passengers on a routine and as need basis.

          Supervised and coordinated the activities of flight crew.
          Maintained positive relationships with passengers on both domestic and international flights to
           elicit a positive experience and encourage repeat customers.
          Acted as a troubleshooter to successfully resolve customer service problems.
          Trained new attendants: explain and demonstrate the methods/procedures for performing flight
           attendant tasks.
          Explained and demonstrate the use of safety equipment, and answer passenger questions.
          Conducted meetings with the captain, government TSA officials and crew regarding: flight
           plans, service plans and emergency expectations during the flight.


Rochester College
Bachelor of Science, Communications
Rochester Hills, MI

Washtenaw Community College
Associate of Arts,
Liberal Arts
Ann Arbor, MI

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