WHAT IS KAIZEN
• KAIZEN IS ORIGINALLY A JAPANESE
MANAGEMENT CONCEPT FOR
• KAIZEN LITERALLY MEANS ‘CHANGE
(KAI) TO BECOME GOOD (ZEN)’.
Kaizen (continuous improvement) is a programme,
a philosophy, and a strategy to improve the quality
of goods and services of an organization.
Everything deteriorates with use. Maintenance
programmes check the inevitable decline, but do
not improve process.
Kaizen involves process changes; renewal of a
process can result in a major improvement in
Team work and competence in problem-solving are
the foundation for Kaizen.
By adopting a structured methodology, the
organization ensures effective problem solving &
By eliminating various root causes of problems in
the process, variation decreases, thus increasing
the quality of output.
The basis of the successful culture change lies in
understanding that customer satisfaction data drive
Key issues can be identified through the
accumulation of performance data and these data can
be used as an itinerary for instigating change.
Continuous improvement must be supported by
statistical / quantitative evaluation.
In this way, continuous improvement – Kaizen –
becomes an integral part of the business operations.
All employees need to be trained to support this
Focus : Customers.
Strategy : Continuous small steps.
Approach : Start with what you have.
Methodology : Change what you have & learn.
Process : Simultaneous process.
Value-addition : Eliminate non-value added
Human resource : People involved in the operation.
Technology : Less technology required.
The Kaizen Umbrella
• Customer orientation, • Kanban,
• TQC, • Quality improvement,
• Robotics, • Just-in-time,
• Suggestion system, • Zero defects,
• Automation, • Small group activities,
• Discipline in work place, • Cooperative labour
• Productivity improvement,
• New-product improvement.
Values are building blocks of culture; organizational values
constitute the culture of the organizations, the set of beliefs that
people share about what sort of behaviour is correct & incorrect.
A Quality (TQM) culture can be created, if the management of
an organization starts learning the values of people.
A Quality culture is reflected through :
Belief in Quality / Strategy for Quality / Leadership-
driven / Customer satisfaction / People involvement /
Changes required to implement Quality Culture
From Traditional Culture To TQM Culture
• Hierarchy style, • Participative style,
• Top-down information flow, • Top, upward & lateral flow,
• Inward quality focus, • Customer-driven quality focus,
• Functional focus, • Process focus,
• Short-term planning, • A vision for the future,
• Sporadic improvement, • Continual improvement,
• Manage & Delegate, • Lead & Coach,
• Counsel, • Ownership & Participation,
• Direct, • Empower,
• Firefighting with few individuals • Team initiatives, group focusing
/ groups, on continual improvement,
• Enforcement. • Mutual trust.