Kaiakiaki Maori Support Coord Aug 2011doc - Vacancies at Victoria.doc

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					                                            Role Description

Position Title:                    Kaiakiaki (Maori Support Coordinator)
Position Location:                 Te Pūtahi Atawhai, Student Academic Services
The Kaiakiaki: Maori Support Coordinator must work in the best interests of the University
including its community of students and staff.
The Kaiakiaki: Maori Support Coordinator must also assist the University to meet its mission,
and strive to behave in a manner that reinforces the University’s values.

                                                OUR MISSION

    We play a leading role in shaping New Zealand’s future by:

       Adding significantly to the knowledge and understanding of natural phenomena, society, culture
        and technology through research, teaching, and interdisciplinary perspectives
       Engaging with local, national and international communities in creating, disseminating and
        applying knowledge that has scholarly or societal impact
       Developing graduates with skills in leadership, communication, and critical and creative thinking.

                                               OUR VALUES -

Our values guide and inform our strategic goals, policy and practice. They are the principles behind our actions, a
means of creating and sustaining an environment of trust and mutual understanding.

Academic freedom:
    We protect academic freedom and defend the autonomy of Victoria University of Wellington.
Excellence in all of our activities:
    We are committed to developing and recognising excellence in research, creative activity, scholarship, teaching
     and learning and administration.
Knowledge and expertise:
    We strive to advance pure and applied knowledge and expertise, and to disseminate both through teaching and
The Treaty of Waitangi:
    We are committed to using the Treaty to guide our obligations to Māori as tangata whenua and Treaty partners.
    We are committed to our participation in the international community of scholars and to the pursuit of a global
     perspective in our learning, teaching, research and services.
    We effectively manage and account for our resources and apply them to the maximum benefit of Victoria.
Honesty and respect:
    We require ethical behaviour in all our activities and interactions.
    We are committed to equity of opportunity for all our staff and students.
A strong university community:
    We encourage the active participation and contribution of academic and general staff, students, alumni,
     benefactors and friends in the life of the university.
Community engagement:
    We seek active engagement with the communities we serve and value the benefits we bring to each other.
    We strive for an environmentally sustainable university and society.
Purpose of the Organisational Unit

The key purpose of Te Pūtahi Atawhai is to provide a supportive environment in which Maori
and Pacific students can achieve their academic goals at Victoria. It has three main areas of
responsibilities, academic enrichment through peer mentoring programmes; individual case
work, particularly with students at risk of academic failure and those on restricted enrolment;
and supporting staff to strengthen VUW’s learning environment. The Units Peer Mentoring
programmes for students enrolled within the Faculties of Humanities and Social Sciences;
Commerce and Administration and New Zealand School of Music, focus on academic
achievement within a cultural framework of cooperative learning. A key aim of the programme
is to support students through the first year transitional period with the view that if students
transition into the University well and succeed academically, they are more likely to be retained
and complete their course of study. Another key aim is to encourage and support students to
become proactive, engaged and lifelong learners.
The Maori and Pacific Support Coordinators and Kaiwawao Maori work with individual students
in helping them identify and resolve issues that may be affecting their academic performance,
personal development and wellbeing. In particular they work with students at risk of academic
failure and those on restricted enrolment.
Te Pūtahi Atawhai also has a role in supporting VUW staff to strengthen the learning
environment. This will include working with other staff to achieve the goals set out in the
University’s Maori and Pacific Recruitment, Retention and Achievement Strategy and
associated strategies.
Te Pūtahi Atawhai is part of the Student Academic Services whose purpose is to provide a
range of quality services to enhance the educational outcomes and the total university
experience of students. Student Academic Services staff use a holistic approach and service
provision that addresses the personal needs and development of the total student, delivered in
a manner that is seamless and meaningful, and integrated with the academic mission of the

Role Purpose and Scope

The University wishes to increase the level of participation and achievement by Maori students
and the primary goal of this position will be to assist the University raise the current retention
and achievement rate of Maori students. The Coordinator will work with students and staff to
make the transition to University life a positive one and will work with individual students in
helping them to identify and resolve issues that may be affecting their academic performance,
personal development and wellbeing. The Coordinator will also work proactively with University
staff to help strengthen VUW’s learning environment and will assist the Faculties in
implementing programmes identifying and supporting Maori students at risk of failure or early
exit and those on restricted enrolment.
The position is based at Kelburn campus.

Key Result Areas

   The position has a high profile among Maori students; they are aware of the support
    services available to them and make full use of them to achieve academic success, and
    strong working relationships are developed and maintained with the Maori Liaison Officers in
    schools, Faculty and School staff and staff of Student Services.
   All funding targets are met or exceeded
   Individual Maori students are assisted to identify and resolve issues affecting their academic
    performance, personal development, and well-being and university experience.
   Maori students at risk of academic failure or early exit are identified, contacted and
    appropriate interventions made including referral to other services
   The implementation of the Non GES support package is done and evaluated effectively
   Learning action plans are implemented with students as needed
   A report is provided each trimester detailing the number of students seen, the reasons for
    intervention, and an evaluation made of the success of the intervention.
   Data is collected to identify why Maori students are exiting University and recommendations
    made as to what services are required
   Faculty, School and University Preparation staff responsible for the academic achievement
    of Maori students are supported appropriately and assistance is provided to specific
    programmes aiding the transition of Maori students to the University as well as to the
    Restricted Enrolment programmes in the Faculties of Commerce and Administration and
    Humanities and Social Sciences.
   Scholarships for Maori students are widely publicized, applications processed promptly and
   Maori student interests are represented on scholarship and financial grant panels such as
    the Student Hardship Committee.
   The Coordinator will contribute a Maori section to the units monthly newsletter


A key challenge will be in finding effective ways to engage Maori students and in connecting
them to the appropriate services and programmes available to them within the University , and
to ensure that targeted groups (Non Ges/Outreach etc) are contacted and seen to help work
though any Academic issues that may be impacting on study. A second key challenge will be in
engaging effectively with other University staff so that they are aware of the services available to
their Maori students and are referring them in a timely manner.

Key Relationships

The Kaiakiaki (Maori Support Coordinator) reports to the Manager Te Pūtahi Atawhai. The
following key relationships will be developed and maintained by the Kaiakiaki both within VUW
and with outside clients and customers:
       Other Te Pūtahi Atawhai staff (specifially good working relationships developed and
        maintained with the Kaiwawao Maori and Pacific Support Coordinator)
       Student Academic Services staff
       PVC (Maori) Office
       AVC Pasifika office
       Faculty Administrators/Deans of Students and Faculty staff responsible for Maori
       Te Herenga Waka Marae manager and staff
       Te Kawa a Maui Head of School and staff
       Staff directly responsible for Maori student support (e.g. Maori Law Students Co-
        ordinator, Maori and Pacific Community Coordinator)
       University Preparation staff
       Maori student representation groups such as Ngai Tauira and Nga Taura Umanga
       Kaitakawaenga Maori and other Liaison staff
Key Competencies

                                           CORE COMPETENCIES
             CUSTOMER FOCUS             Proactively manages the customer relationship, ensuring customers are kept
     Individuals who display this        up-to-date
    competency understand and           Thinks about issues from the customers perspective, understanding their area
     believe in the importance of        of work and their needs
customer service. They listen to
                                        Anticipates issues the customers will face in the future
    and understand the needs of
internal and external customers.        Liaises with other areas of work to ensure a seamless customer service
          They meet and exceed          Considers Maori and multicultural issues when delivering and developing
      customer needs to ensure           customer services
                      satisfaction      Promotes customer focus in strategic and operational planning and service

           SELF M ANAGEMENT             Sets and meets challenging personal goals and targets
     Individuals who display this       Takes personal responsibility for making things happen
competency effectively plan and
                                        Identifies, allocates and manages time and resources required to achieve
  organise their work to achieve
    desired outcomes. They are
 proactive, remain focused, take        Identifies strategies for and takes action to overcome barriers.
   action to overcome obstacles         Successfully adapts to changing demands and conditions
and follow through to completion

                      INTEGRITY         Sets and maintains high professional standards
     Individuals who display this       Deals with others in a respectful and fair way
  competency are open, honest
                                        Displays ethical and professional behaviour in all situations
and consistent in behaviour and
       can be relied upon. They         Follows established organisational policies and procedures
  generate confidence in others         Demonstrates openness and honesty when dealing with issues, day to day
  through their professional and         tasks and people
                ethical behaviour       Follows through on commitments

                    INNOVATION          Takes the initiative and originates action required to improve the status quo
      Individuals who display this      Thinks in terms of opportunities and possibilities
   competency question the way
                                        Generates new and creative ideas – is not afraid to think ‘outside of the box’.
things are done, learn from past
mistakes and generate new and           Encourages the discussion, free-debate and generation of creative ideas and
    creative ideas to improve the        solutions
                       status quo       Builds on ideas suggested by others to develop new solutions

                                     ROLE SPECIFIC COMPETENCIES
               COMMUNICATION            Checks for mutual understanding
    Individuals who display this        Demonstrates effective listening skills
         competency effectively
                                        Adjusts communication style to suit the needs of the audience
communicate with a wide range
 of people in all situations, both      Communicates key points clearly and concisely
            orally and in writing       Demonstrates understanding of cultural differences in regard to

      RELATIONSHIP BUILDING             Builds and maintains appropriate productive relationships or networks of
    Individuals who display this         contact
competency are concerned with           Demonstrates an acceptance of and sensitivity towards different people and
       building and maintaining          cultures
  positive working relationships
                                        Demonstrates credibility with stakeholders
         and networks useful to
    achieving the organisations         Creates and sustains an appropriate image and profile of the area of work
                      objectives        Maintains an extensive network of technical/professional contacts/staff to
                                         keep abreast of latest ideas
                       TEAMWORK            Contributes to and supports team activities
        Individuals who display this       Accepts share of workload, to help others and the team
       competency show a genuine
                                           Supports team values and decisions, and models expected behaviors at all
    intention to work co-operatively
     with others in a team setting in
        order to achieve results and       Advocates and compromises where necessary, to arrive at a mutually
                                team        acceptable solution

       Analysis and Judgment               Looks at problems from different perspectives including the needs of different
     Individuals who display this           cultural groups
 competency are able to identify           Checks the quality, validity and relevance of information sought
         and analyse issues and
                                           Identifies issues, relationships and/or trends amongst information
problems, consider alternatives,
      make sound decisions and             Interprets and/or reorganizes information and looks at alternative solutions to
   commit to a course of activity           problems
                                           Researches issues thoroughly using suitable methodology
                                           Makes and support recommendations of decisions with soundly reasoned

Education, Experience and Knowledge required

The following are essential:
      A University degree.
      Proven experience in an educational role (ie learning Advisor) and Knowledge and
       understanding of the University environment and issues relating to Maori students.
      Proven understanding and commitment to the principles of the Treaty of Waitangi
      Proven understanding of Tikanga Maori
      Proven understanding of Fluency in Te Reo is desirable
      Good computer skills in Microsoft Word.
       good facilitation and presenting skills
      Ability to work through student issues and write up an action plan when needed

The following is desirable:
      Fluency in Te Reo


           HR Delegation: Nil
           Financial Delegation: Nil.

Performance Criteria

An individual Development Plan will be developed that reflects the contribution this position is
expected to make towards achieving the team’s objectives and measures. The Development
Plan will contain objectives that are consistent with the Key Result Areas in this Role

POSITION TITLE:          Kaiakiaki (Maori Support Coordinator)

  In the event that you are successful in your application for the position, for the first 30 days of your
  employment you will be covered by an Individual Employment Agreement, the terms of which are
  contained in the General Staff Collective Agreement (CA). After the 30-day period, if you choose not
  to join a union that is a party to the CA, you will become a party to the General Terms and Conditions
  for General Staff (GTC). The GTC is consistent with the CA except it has no reference to any union.
  The table below describes the core employment conditions that are attached to the position you are
  applying for.

                 Core Employment                     Collective Agreement
                    Conditions                      (CA)/General Terms and
                                                       Conditions (GTC)
                                                       Hours per week (37.5)

                     Salary range
                                                         $40,000 to $57,917
                    for the position

                   Standard holiday
                                                        4 weeks annual leave

                 University Holidays                    5 days as per the CA

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