Position Title: Kaiakiaki (Maori Support Coordinator)
Position Location: Te Pūtahi Atawhai, Student Academic Services
The Kaiakiaki: Maori Support Coordinator must work in the best interests of the University
including its community of students and staff.
The Kaiakiaki: Maori Support Coordinator must also assist the University to meet its mission,
and strive to behave in a manner that reinforces the University’s values.
We play a leading role in shaping New Zealand’s future by:
Adding significantly to the knowledge and understanding of natural phenomena, society, culture
and technology through research, teaching, and interdisciplinary perspectives
Engaging with local, national and international communities in creating, disseminating and
applying knowledge that has scholarly or societal impact
Developing graduates with skills in leadership, communication, and critical and creative thinking.
OUR VALUES -
Our values guide and inform our strategic goals, policy and practice. They are the principles behind our actions, a
means of creating and sustaining an environment of trust and mutual understanding.
We protect academic freedom and defend the autonomy of Victoria University of Wellington.
Excellence in all of our activities:
We are committed to developing and recognising excellence in research, creative activity, scholarship, teaching
and learning and administration.
Knowledge and expertise:
We strive to advance pure and applied knowledge and expertise, and to disseminate both through teaching and
The Treaty of Waitangi:
We are committed to using the Treaty to guide our obligations to Māori as tangata whenua and Treaty partners.
We are committed to our participation in the international community of scholars and to the pursuit of a global
perspective in our learning, teaching, research and services.
We effectively manage and account for our resources and apply them to the maximum benefit of Victoria.
Honesty and respect:
We require ethical behaviour in all our activities and interactions.
We are committed to equity of opportunity for all our staff and students.
A strong university community:
We encourage the active participation and contribution of academic and general staff, students, alumni,
benefactors and friends in the life of the university.
We seek active engagement with the communities we serve and value the benefits we bring to each other.
We strive for an environmentally sustainable university and society.
Purpose of the Organisational Unit
The key purpose of Te Pūtahi Atawhai is to provide a supportive environment in which Maori
and Pacific students can achieve their academic goals at Victoria. It has three main areas of
responsibilities, academic enrichment through peer mentoring programmes; individual case
work, particularly with students at risk of academic failure and those on restricted enrolment;
and supporting staff to strengthen VUW’s learning environment. The Units Peer Mentoring
programmes for students enrolled within the Faculties of Humanities and Social Sciences;
Commerce and Administration and New Zealand School of Music, focus on academic
achievement within a cultural framework of cooperative learning. A key aim of the programme
is to support students through the first year transitional period with the view that if students
transition into the University well and succeed academically, they are more likely to be retained
and complete their course of study. Another key aim is to encourage and support students to
become proactive, engaged and lifelong learners.
The Maori and Pacific Support Coordinators and Kaiwawao Maori work with individual students
in helping them identify and resolve issues that may be affecting their academic performance,
personal development and wellbeing. In particular they work with students at risk of academic
failure and those on restricted enrolment.
Te Pūtahi Atawhai also has a role in supporting VUW staff to strengthen the learning
environment. This will include working with other staff to achieve the goals set out in the
University’s Maori and Pacific Recruitment, Retention and Achievement Strategy and
Te Pūtahi Atawhai is part of the Student Academic Services whose purpose is to provide a
range of quality services to enhance the educational outcomes and the total university
experience of students. Student Academic Services staff use a holistic approach and service
provision that addresses the personal needs and development of the total student, delivered in
a manner that is seamless and meaningful, and integrated with the academic mission of the
Role Purpose and Scope
The University wishes to increase the level of participation and achievement by Maori students
and the primary goal of this position will be to assist the University raise the current retention
and achievement rate of Maori students. The Coordinator will work with students and staff to
make the transition to University life a positive one and will work with individual students in
helping them to identify and resolve issues that may be affecting their academic performance,
personal development and wellbeing. The Coordinator will also work proactively with University
staff to help strengthen VUW’s learning environment and will assist the Faculties in
implementing programmes identifying and supporting Maori students at risk of failure or early
exit and those on restricted enrolment.
The position is based at Kelburn campus.
Key Result Areas
The position has a high profile among Maori students; they are aware of the support
services available to them and make full use of them to achieve academic success, and
strong working relationships are developed and maintained with the Maori Liaison Officers in
schools, Faculty and School staff and staff of Student Services.
All funding targets are met or exceeded
Individual Maori students are assisted to identify and resolve issues affecting their academic
performance, personal development, and well-being and university experience.
Maori students at risk of academic failure or early exit are identified, contacted and
appropriate interventions made including referral to other services
The implementation of the Non GES support package is done and evaluated effectively
Learning action plans are implemented with students as needed
A report is provided each trimester detailing the number of students seen, the reasons for
intervention, and an evaluation made of the success of the intervention.
Data is collected to identify why Maori students are exiting University and recommendations
made as to what services are required
Faculty, School and University Preparation staff responsible for the academic achievement
of Maori students are supported appropriately and assistance is provided to specific
programmes aiding the transition of Maori students to the University as well as to the
Restricted Enrolment programmes in the Faculties of Commerce and Administration and
Humanities and Social Sciences.
Scholarships for Maori students are widely publicized, applications processed promptly and
Maori student interests are represented on scholarship and financial grant panels such as
the Student Hardship Committee.
The Coordinator will contribute a Maori section to the units monthly newsletter
A key challenge will be in finding effective ways to engage Maori students and in connecting
them to the appropriate services and programmes available to them within the University , and
to ensure that targeted groups (Non Ges/Outreach etc) are contacted and seen to help work
though any Academic issues that may be impacting on study. A second key challenge will be in
engaging effectively with other University staff so that they are aware of the services available to
their Maori students and are referring them in a timely manner.
The Kaiakiaki (Maori Support Coordinator) reports to the Manager Te Pūtahi Atawhai. The
following key relationships will be developed and maintained by the Kaiakiaki both within VUW
and with outside clients and customers:
Other Te Pūtahi Atawhai staff (specifially good working relationships developed and
maintained with the Kaiwawao Maori and Pacific Support Coordinator)
Student Academic Services staff
PVC (Maori) Office
AVC Pasifika office
Faculty Administrators/Deans of Students and Faculty staff responsible for Maori
Te Herenga Waka Marae manager and staff
Te Kawa a Maui Head of School and staff
Staff directly responsible for Maori student support (e.g. Maori Law Students Co-
ordinator, Maori and Pacific Community Coordinator)
University Preparation staff
Maori student representation groups such as Ngai Tauira and Nga Taura Umanga
Kaitakawaenga Maori and other Liaison staff
CUSTOMER FOCUS Proactively manages the customer relationship, ensuring customers are kept
Individuals who display this up-to-date
competency understand and Thinks about issues from the customers perspective, understanding their area
believe in the importance of of work and their needs
customer service. They listen to
Anticipates issues the customers will face in the future
and understand the needs of
internal and external customers. Liaises with other areas of work to ensure a seamless customer service
They meet and exceed Considers Maori and multicultural issues when delivering and developing
customer needs to ensure customer services
satisfaction Promotes customer focus in strategic and operational planning and service
SELF M ANAGEMENT Sets and meets challenging personal goals and targets
Individuals who display this Takes personal responsibility for making things happen
competency effectively plan and
Identifies, allocates and manages time and resources required to achieve
organise their work to achieve
desired outcomes. They are
proactive, remain focused, take Identifies strategies for and takes action to overcome barriers.
action to overcome obstacles Successfully adapts to changing demands and conditions
and follow through to completion
INTEGRITY Sets and maintains high professional standards
Individuals who display this Deals with others in a respectful and fair way
competency are open, honest
Displays ethical and professional behaviour in all situations
and consistent in behaviour and
can be relied upon. They Follows established organisational policies and procedures
generate confidence in others Demonstrates openness and honesty when dealing with issues, day to day
through their professional and tasks and people
ethical behaviour Follows through on commitments
INNOVATION Takes the initiative and originates action required to improve the status quo
Individuals who display this Thinks in terms of opportunities and possibilities
competency question the way
Generates new and creative ideas – is not afraid to think ‘outside of the box’.
things are done, learn from past
mistakes and generate new and Encourages the discussion, free-debate and generation of creative ideas and
creative ideas to improve the solutions
status quo Builds on ideas suggested by others to develop new solutions
ROLE SPECIFIC COMPETENCIES
COMMUNICATION Checks for mutual understanding
Individuals who display this Demonstrates effective listening skills
Adjusts communication style to suit the needs of the audience
communicate with a wide range
of people in all situations, both Communicates key points clearly and concisely
orally and in writing Demonstrates understanding of cultural differences in regard to
RELATIONSHIP BUILDING Builds and maintains appropriate productive relationships or networks of
Individuals who display this contact
competency are concerned with Demonstrates an acceptance of and sensitivity towards different people and
building and maintaining cultures
positive working relationships
Demonstrates credibility with stakeholders
and networks useful to
achieving the organisations Creates and sustains an appropriate image and profile of the area of work
objectives Maintains an extensive network of technical/professional contacts/staff to
keep abreast of latest ideas
TEAMWORK Contributes to and supports team activities
Individuals who display this Accepts share of workload, to help others and the team
competency show a genuine
Supports team values and decisions, and models expected behaviors at all
intention to work co-operatively
with others in a team setting in
order to achieve results and Advocates and compromises where necessary, to arrive at a mutually
team acceptable solution
Analysis and Judgment Looks at problems from different perspectives including the needs of different
Individuals who display this cultural groups
competency are able to identify Checks the quality, validity and relevance of information sought
and analyse issues and
Identifies issues, relationships and/or trends amongst information
problems, consider alternatives,
make sound decisions and Interprets and/or reorganizes information and looks at alternative solutions to
commit to a course of activity problems
Researches issues thoroughly using suitable methodology
Makes and support recommendations of decisions with soundly reasoned
Education, Experience and Knowledge required
The following are essential:
A University degree.
Proven experience in an educational role (ie learning Advisor) and Knowledge and
understanding of the University environment and issues relating to Maori students.
Proven understanding and commitment to the principles of the Treaty of Waitangi
Proven understanding of Tikanga Maori
Proven understanding of Fluency in Te Reo is desirable
Good computer skills in Microsoft Word.
good facilitation and presenting skills
Ability to work through student issues and write up an action plan when needed
The following is desirable:
Fluency in Te Reo
HR Delegation: Nil
Financial Delegation: Nil.
An individual Development Plan will be developed that reflects the contribution this position is
expected to make towards achieving the team’s objectives and measures. The Development
Plan will contain objectives that are consistent with the Key Result Areas in this Role
EMPLOYMENT CONDITIONS SCHEDULE: CAs/GTCs
POSITION TITLE: Kaiakiaki (Maori Support Coordinator)
In the event that you are successful in your application for the position, for the first 30 days of your
employment you will be covered by an Individual Employment Agreement, the terms of which are
contained in the General Staff Collective Agreement (CA). After the 30-day period, if you choose not
to join a union that is a party to the CA, you will become a party to the General Terms and Conditions
for General Staff (GTC). The GTC is consistent with the CA except it has no reference to any union.
The table below describes the core employment conditions that are attached to the position you are
Core Employment Collective Agreement
Conditions (CA)/General Terms and
Hours per week (37.5)
$40,000 to $57,917
for the position
4 weeks annual leave
University Holidays 5 days as per the CA