Management of information systems 1
EISA of AHRQ organization
Case study presentation and assessment of the organization’s current state
The Agency for Health care and quality involves maintaining quality, efficient and safe health
care in America. The organization is led by Federal agency which assists in ensuring high quality
research on human services. The presentation directed by Carolyn M. Clancy gives light on the
organization focus and strategic goals, customers’ relations and organizational structure. AHRQ
Company focuses on safety and quality issues which assist in reduction of risk on harmful
activities which may result to lack of attainment of company’s objectives as an example
promoting delivery of quality health care products. Enhancing effectiveness of health care
outcomes by promoting usage of informed health care decisions is a major focus in the
organization. Other strategic goals brought light by the presentation include efficiency,
organization excellence and customer satisfaction.
Currently AHRQ organization believes that its success can be as a result of delocalizing and
decentralizing organization’s decisions. This can be explained using information from the
presentation where we find that though different department performs specific duties, they strive
to achieve common organization goals. The office of extramural research, education and priority
population concentrates on managing agency, contracts and evaluation programs. Other
departments include office of communication and knowledge transfer which assist in project
designing, developing, implementing and disseminating results. Office of performance
accountability, resources and technology is another major department which concentrates on
finance information technology and network support.
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Current state assessment
AHRQ organization is organized in department where the hierarchy system is well structured.
The office of the director currently is the top most office where five other officers respond to:
Office of extramural research education and priority populations
center for primary care, prevention, and clinical partnerships
office of communication and knowledge Transfer
center for Quality Improvement and patient safety
Office of the performance, Accountability ,Resources and technology
The above department or offices assist in application of development information strategies,
management of new project related issues. The company structures its project management
techniques using all the offices in the organization. Initially ensuring all projects are a success is
a priority to all the officers in the organization. Project management starts by accessing
stakeholder input, planning research agenda and then formulating a proper budget.
The AHRQ company current attains finances from administer funded project and closeout
funded project. Both of these projects make high profits for the company and also assist the
company to retain a competitive advantage which means that it remains among the top
companies in the industry.
In analysis of the company’s position we can also look at the EISA perspectives. The
organization management is responsible for proper management and resource allocation since it
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includes specialized personnel who are having clear job specifications. The organization is also
concerned with customer oriented service production where the services are provided according
to the customers expectations. Further reasons for success include the business strategies for the
organization. The organization provides structured decision making and crisis management
programs which assists employees to work together to achieve organization objective. In
achieving the different business strategies that exist infrastructure contributes a great deal.
Presence of communication systems such internet and routers speeds up communications within
and outside the organization. Infrastructure also contributes in cost reduction and providing
Technology architecture is a major tool in the organization since its involved in all the
departments. In reference to the presentation AHRQ company possesses adequate software and
hardware. Use of Dell Workstations and HP servers assist in the development of information
technology. Windows XP operating system, Microsoft outlook Email, data bases and search
engines assist in enhancing several functions in the organization. Since health related
organization should provide efficient and executive functions, technology architecture enhances
research, employee communication provision of customer related services.
Future state assessment
The company intends to improve on several sections to enhance its services. These can be clearly
seems in the different bricks that the company possess. The bricks can be analyzed using three
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Availability –storage management brick where the company collects to ensure uniform
performance, event and availability statistics. It also assists in planning or making future
Communication Middleware Brick: which is essential for the purpose of linking different
programs within the organization, It’s supported by the protocol for transmitting messages or
data between two points. Some of these include internet and routers.
Database management brick is essential in the organization since it assists the company
employees in understanding the operations of the organization. The information of the company
is easily collected, correlated and predicted.
Confidentiality Brick which uses encryption or codes to present data assists in enhancing
protection of primary data of the organization.
Configuration Management Software Brick: Assists in performing technical activities and
developing relationships within the departments in the organizations.
Access Control Brick: Logical access control within the organization is provided at the network,
operating system, and application level. Network Access Control. Network access controls
Application Server Brick: An application server is a modern form of platform middleware. It is
system software that resides between the operating system on one side, and the external process
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Data Management Middleware Brick: Data management middleware functionality helps
programs, including application programs and database management systems (DBMS), read
from and write to
According to the presentation, the organization develops a well structured process and
methodology to implement the EISA new processes. The first stage is the assessment of
stakeholders input. After the data has been received a plan to research and determination of an
agenda follows. At this stage research methods such as data collection methods the sample and
resource allocation are determined. This makes it necessary to formulate a budget and
management of resources.
After the initial stages of data collection and research, receiving applications, refer grant
application, review grant and award grant are the stages that the organization should implement.
These processes also involve contacting internal personnel or employees and also implementing
the results attained from the initial external research.
The final stages of implementing the new projects include aggregate biomedical data and then
disseminating knowledge. These processes should require the cooperation of all the departments
in the organization and good communication skills.
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1. Coleman and Verbruggen (2008) A quality software process for rapid application
development, Software Quality Journal
2. Beynon-Davies and Williams (2006) The diffusion of information systems development
methods, Journal of Strategic Information Systems
3. Donald E. Knuth (1996) Selected Papers on Computer Science, CSLI Publications, Cambridge
4. Peter J. Denning, (1996) Great principles in computing curricula, Technical Symposium on
Computer Science Education