ROBERT JOBSEEKER
SUMMARY: Highly talented senior manager with 18 years of experience in operations and technical support. Proven ability to develop and direct departments and groups. Above-average process management skills. Adept at preparing and managing budgets, reducing costs, and improving margins. Skilled in leading and motivating individuals and teams. Excellent vendor management and contract negotiation abilities. Extensive background in account management, procurement, logistics, process engineering, and fiscal management for both large and small companies. Able to formulate and implement policies and procedures. Excellent presentation and communication skills. PROFESSIONAL EXPERIENCE: Avenue A, Inc., Seattle, WA 2000 – 2007 Technology Support Services Director, responsible for managing Technology Support Services, Telecomm and Messaging, Help Desk Support, Asset Management, and Technology Procurement functions. Oversee vendor accounts, group managers, and teams of contract employees. Produced $1.7 million in savings during first nine months through introduction of new policies and improved processes. Carry out and assist in major contract negotiations with vendors, service providers, and suppliers. Develop and implement long-term business goals and strategies, policies, procedures, and budgets. Actively involved in designing, conducting, collecting, and reporting of performance metrics. Personally organized 2001 headcount and budget activities for IT and Digital Marketing Technologies groups. Directed teams responsible for design, management, testing, and maintenance of corporate telecommunications system and associated servers. Perform change management, system reviews, and upgrades as necessary. Supervised management teams covering Help Desk functions, as well as installation, movement, upgrade, and troubleshooting of technology systems, end user support, and training. Effect scheduled and unscheduled asset identification