P.O. Box 64325 • Sunnyvale, CA 94088 • (555) 555-5555 • (555) 555-5555 • email@example.com Business Analyst ~ Reporting Analyst ~ Training Manager ~ Project Analyst ~ Consultant SUMMARY
Highly talented and accomplished Business and Reporting Analyst with additional experience in Training, Administration, and Technical Support. Strong Information Technology skills. Adept at team and project management. Background in executive support and office management. Proven ability to support business operations, senior management, technology systems, and analysis functions. Hard working, detail oriented, and able to multi-task effectively. Excellent communication skills.
Agilent, Inc., San Jose, CA 2002 – 2007 Technical Consultant (Modis Consulting) Serve as Reporting Analyst for Project Independence onsite at Agilent. Perform output management, crossreferencing and streamlining various processes to increase productivity and improve efficiency by eliminating wasted man-hours and reducing number of outside contractors. Audit BLT procedures through Remedy software, identify issues, and deliver summary reports to IT management for corrective action. Designated liaison to technical support group. Trained and supervise employees and contractors on TestDirector as part of project support. Hewlett-Packard, Cupertino, CA 2000 – 2002 Technical Consultant (MSX Consulting International) Provided tier 1 technical support on site at Hewlett-Packard for Workgroup Productivity Team, supporting Lotus 1-2-3 and Lotus Notes / Domino systems. Awarded for Outstanding Service. Maintained 10 separate global department databases, with responsibility for adding, modifying, and deleting users, as well as managing control lists and troubleshooting database issues. Installed and supported databases. Trained end users, created passwords and resolved related issues. Carried out business analysis, assisted developers with design issues. Coordinated activities of developer to ensure effective interaction with internal and external customers. IBM Corporation, Mountain View, CA 1999 – 2000 Technical Consultant (Analysts International) Served as Problem Coordinator for IBM Global Services Technical Support department. Oversaw nine Tier 2 problem man