1213 Main Lane • Bel Air, MD 22222 • (410) 555-5037 • firstname.lastname@example.org SUMMARY Highly accomplished and talented Management professional with extensive background in business operations, sales, and retail. Proven ability to direct and grow highly profitable regions and territories. Adept at establishing and re-organizing operations, directing start-up activities, and recruiting personnel. Experienced in evaluating operations and developing solutions to increase sales and customer service levels. Recipient of multiple performance awards. Consistent record of reducing costs and employee turnover while increasing revenue. Excellent motivation, presentation, and communication skills. PROFESSIONAL EXPERIENCE Merchants Tire and Auto Centers, Baltimore, MD 2002 Regional Sales Manager, Baltimore Operations Held complete P&L and operations responsibility for 14 full-service automobile repair facilities, with total regional sales averaging $21 million annually. Recruited to evaluate and improve previously stagnant region. Reviewed operations, identified poorlyperforming locations, and carried out major re-organization of entire region. Recruited new management personnel, re-staffed several locations, and introduced new policies and procedures across all business areas. Carried out / arranged / assisted with human resources investigations, internal audits, security reviews, and environmental compliance inspections. Achieved dramatic increases in profitability, revenue production, and customer satisfaction.
Pennzoil Quaker State / Jiffy Lube International, Hunt Valley, MD 1982 – 2001 Regional Vice President, Mid-Atlantic Company Operations (1999 – 2001) Held several increasingly responsible positions with company throughout mergers and acquisitions, culminatin