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Director Wireless Product Management in Dallas Ft Worth TX Resume Michael Gyger

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Michael Gyger is a highly technical and passionate candidate experienced in cradle-to-grave product strategy, development and implementation, as well as, market-oriented customer communications. He has a track record of success in leading cross-functional teams and delivering projects on-time.

More Info
									                         MICHAEL GYGER
                    Lewisville, TX 75067 • e-mail promgr2012@yahoo.com
                            Linkedin Website • Mobile (214) 642-4019

                DIRECTOR, WIRELESS PRODUCT MANAGEMENT
                  P&L Responsibility…Program Leadership…Product Direction…
                         Strategic Decision Making…Business Management…
                           Technical Product Development...People Skills…
          High Personal Initiative & Drive…Empowering, Collaborative Management Style…
                  Strong Analytical & Problem Solving Skills…Business Acumen…

    A highly technical and passionate candidate experienced in cradle-to-grave product strategy,
    development and implementation, as well as, market-oriented customer communications. A track
    record of success in leading cross-functional teams and delivering projects on-time. Excellent
    customer facing, networking, problem-solving, communication and presentation skills.

EXPERIENCE

    Frontier Communications, Allen, Texas                                  June 2010 – June 2012
    Director, Wireless Product Management – Wi-Fi Hot Zones, Hot Spots, Anchors
    Acting as key stakeholder by listening to the voice of the customer, developing new
    products/services, expanding market penetration and focusing on profitability of Wi-Fi Mobility
    services for residential and commercial customers. Accomplishments include:
     Developing business, technology and Go-To-Market plans to migrate to 802.11n Wi-Fi including

       expanded backhaul (e.g. Fiber, Metro Ethernet, xDSL, wireless Point-To-Point), credential
       persistence, multi-SSID authentication, multi-device/user capability, next-generation smartphone
       and tablet support, Web content filtering, 802.11u & Hot Spot 2.0 for cellular offloading, etc.
     Adding Video Surveillance Cameras and Surveillance as a Service (SaaS) cloud-based offering

     Developing ‘by vertical’ marketing data sheets, white papers, newsletters, Web advertising, etc.

     Increasing B2B and B2C wireless sales revenue by 47%

     Streamlining numerous internal end-to-end processes to reduce costs and time to revenue




    Nortel Networks, Richardson, Texas                                  April 2007 – March 2009
    Senior Global Program Manager, Unified Communications
    Lead a global team of 20 cross-functional individuals in a matrixed organization managing
    delivery of multiple Web 2.0 (SaaS) products/services including call recording, quality
    monitoring, Blue Pumpkin Workforce Management, Speech Analytics, COGNOS Enterp rise
    Reporting and Post-Call Customer Survey capabilities. Delivered 3 aggressive software/service
    releases on-time or ahead of schedule while also increasing revenues by 47%, increasing
    profitability by 62% by reducing delivery costs, improving software quality by 25% and reducing
    customer support issues by 50%.


    Telrex, Allen, Texas                                            August 2006 – January 2007
    Senior Product Manager, Enterprise VoIP Recording
    Responsibilities include cradle to grave management of Voice over IP call recording/monitoring and
    multi-media computer monitoring (e.g. Web, email, instant messenger, keystrokes, etc.) on CallRex
    server platform. Areas of focus include contact centers (e.g. 3Com (Easyrun), Avaya, Asterisk, Mitel
    (PrairieFyre), ShoreTel), Hosted PBX solutions (e.g. Broadsoft, Tekelec, Sylantro) and enterprise
    applications (e.g. Microsoft Office Communications Server (OCS), Microsoft Dynamics CRM).
TelStrat, Plano, Texas                                              July 2004 – August 2006
Senior Product Manager, Enterprise VoIP Recording
Responsibilities include total program management of $17 million product portfolio including
financial forecasting, roadmap development, MRD/PRD generation, project planning and
management, collateral development, sales training and consulting, customer demos, partner
management, etc. for client/server-based voice and screen capture recording solution. Product is
targeting digital and VoIP call recording solutions utilizing Nortel (Norstar, Meridian 1, Business
Communication Manager 50/200/400, and Communication Server 1000) and Cisco CallManager and
Unified Contact Center (IPCC) platforms. Accomplishments include:
 Enabled revenues to increase 62% in first year
 Introduced project management principles that turned schedule slippages into on-time deliveries
 Implemented weekly Program Reviews and gating process with all department stakeholders to
  enable departmental alignment, common goals, crosstalk and teambuilding



Interphase, Plano, Texas                                        May 2001 – November 2002
Technical Marketing Manager, I/O Connectivity
Developed B2B strategy for real-time, microprocessor-based, embedded I/O access node board and
Single Board Computer server blade PCB hardware and accompanying real-time software suites (e.g.
BDKs, BSPs, SDKs) on PCI, PMC and CompactPCI form factors targeting wireless and enterprise
networking. Authored 12 MRDs. Developed internal / external product / service roadmap. Served on
PICMG standards committee to define AdvancedTCA (ATCA) architecture.


Nortel Networks, Richardson, Texas                                March 2000 – March 2001
Product Manager, 3G Wireless Internet
Delivered the first UMTS GPRS Support Node (U-GGSN) purpose-built tunneling server for wireless
data to the market. Concepts include: Border Gateway (roaming), firewalls (packet filters, proxies,
stateful inspection), protocols (PPTP, L2TP, IPSec (3DES, AES encryption), GTP prime (billing)),
CGF/Billing Server accounting, tunneling and security protocols.


Nortel Networks, Richardson, Texas                               June 1985 – February 2000
Development Manager, Wireless Intelligent Networking (WIN)
Responsible for leading a team of 12-17 software designers developing wireless networking platform
infrastructure (e.g. MSC (SSP) / HLR (SCP) / STP) and Intelligent Networking services. Responsible
for on-time delivery of program within budget; requirement analysis; program content definition /
negotiation; product support / evolution; development planning, scheduling, resource allocation /
assignment, program execution, monitor, and tracking to schedule; contingency planning; and change
management. Accomplishments include:
 Delivered Customer Care & Billing (CCB) Server for GSM, TDMA, CDMA carriers

 Delivered Wireless Number Portability (WNP) via NPREQ Message – industry standard!

 Delivered Over-The-Air-Function (OTAF) mobile activation functions

 Responsible for direct & indirect reports, technical leadership, and system architecture

 Responsible for implementing high speed billing system

 Responsible for re-architecting OAM&P systems

 Developed ISP FGD Equal Access IAM message profiles on DMS-250 IXC allowing end-to-end

   transmission of Calling Number Display (CND) per Telecordia TR-394 specifications
 Developed AUTOVON and CENTREX (SCOPEDIAL) SL-100 PBX call processing solutions

 Developed OM X.25 CTI data services for DoD
EDUCATION & CERTIFICATIONS

       B.S. Computer Science & Engineering (CSE), University of Texas
       Certified 802.11 Wireless Network Administrator (CWNA)
       Microsoft Certified Systems Engineer: Security (MCSE)
       Microsoft Certified Database Administrator (MCDBA)
       CompTIA A+
       CompTIA Network+
       CompTIA Security+


TECHNICAL KNOWLEDGE
       4G Long Term Evolution (LTE) including VoLTE
       3GPP GSM, GPRS/EDGE, UMTS (UTRAN) U-GGSN, U-SGSN, CGF, HSPA
       3GPP2 CDMA (1x-EVDO) BTS, BSC
       Fixed Mobile Convergence (FMC) including Apple iOS and Google Android mobile applications
       Wi-Fi (802.11a/b/g/n), 802.11i (802.1X, EAP, AAA mutual authentication, keys), Access Filtering
        (SSID, MAC, port) via Tropos Networks 802.11s (outdoor) ‘meshed’ networks, HP ProCurve and
        Ruckus Wireless APs, 802.11u Wi-Fi authentication & roaming (including Wi-Fi Alliance Hot Spot
        2.0 Specification) etc.
       802.3r Fast Ethernet (100BaseTX, 100BaseFX), 1Gig BaseX (SERDES), ARP, TCP/IP (FTP,
        TELNET, SMTP, HTTP), UDP (SNMP, TFTP), IGPs (RIP, Cisco IGRP, OSPF, IS-IS, Cisco
        EIGRP), BGP, VLAN (Cisco ISL, 802.1Q), 802.1d (STP), 802.1w (RSTP), VLSM, CIDR
       VoIP (SIGTRAN, Softswitch) including SIP/RTP and DTLS/sRTP)
       Transport: Fiber (OC-3, OC-12), Ethernet (10/100/1000 BaseT), xDSL (ADSL2+, bonded ADSL2+
        VDSL2), AdTran TA5000 and Calix C7 DSLAMs and Gateway Wireless Routers (GWRs)
       Security (PPTP, IPSec, Firewalls, PCI, DACLs, Kerberos/SIDs, 3DES, AES, digital signatures)
       Web 2.0 Cloud Computing, Software as a Service (SaaS), Hosted Solutions
       Video Surveillance Cameras (VSCs) and Video Surveillance as a Service (SaaS)
       Service Oriented Architecture (SOA)
       Unified Communications (UC)
       Microsoft Office Communications Server (OCS) 2007
       Quality Monitoring (including COGNOS Enterprise Reporting)
       Workforce Management
       Speech Analytics
       Health Insurance Portability (HIPAA), Payment Card Industry - Data Security Standard (PCI-DSS),
        Sarbanes-Oxley (SOX), FIPS 140-2 Level 2
       Microsoft Office 2010 (Outlook, Excel, PowerPoint, Word), Microsoft Project 2010
       Virtual Office/Web Collaboration (Citrix GoTo Meeting, Cisco WebEx, Adobe Connect Pro)

								
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