Workplace Readiness:
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Education and training
Technical knowledge and skills
Business/industry credentials
How does each of these contribute to
job success?
A. Wearing designer clothes?
B. Flattering the boss?
C. Making co-workers laugh?
D. None of the above
“I expect Customer service
“Give me someone my is everything
willing to put in a employees
to have a
in this job.”
full day’s work.” positive
attitude.”
“We reward
employees
“I want who show
reliable staff― initiative.”
people that
I can trust!”
Give examples of each from television
or real people you have observed:
A strong work ethic?
A positive attitude?
Independence?
Initiative?
Team member?
Customer service?
Reliability?
From Virginia's Changing Workplace: Employers Speak. University of Virginia.
Communication (writing, speaking, listening)
Self-presentation (dress, manners, confidence)
Information technology (ability, currency)
Reasoning, problem-solving, and decision-
making (step-by-step processes)
Reading (for details and the big picture)
Mathematics (measurement, computation,
formulas, statistics, as appropriate for job)
From Virginia's Changing Workplace: Employers Speak. University of Virginia.
Be home on time; call if you have an emergency.
Do your chores without a reminder.
Listen and respond respectfully to family and friends.
Read books and magazines that stretch your mind.
Keep a pleasant attitude with family and friends.
Resolve conflicts amicably with siblings and friends.
Stay current and safe with communication
technology.
Make responsible decisions at home and with
friends.
Get education and training.
Gain specialized knowledge and
skills.
Earn credentials in your field.
Practice workplace skills every day.
At home
In leisure activities
At school
On the job
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