DRAFT OUTLINE JOB DESCRIPTION by an1SdU4

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									This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk



BUSINESS CHANGE MANAGER



This generic role description is based on the minimum competences required to
undertake this role. It can be used in recruitment, skill mix reviews, career
progression and team development or restructuring. It must be expanded to
include any specialist or local knowledge and skills required, any background
information or description of work to be undertaken which is not included in this
generic template. The competences have been derived from a variety of sources,
including the Association of Project Management, Skills Framework for the
Information Age and National Occupational Standards. More information, including
indicators, on these competences can be accessed through the P3M Resource
Centre under “Full list of APM competences”.




JOB DETAILS

Career framework                                       For more details of Career
level:                                               Framework Levels see below



Job Title:     Business Change Manager

Department:                                               Reporting to:

Responsible for:

Note: This role may be an individual post or it may form part of another role
within the wider programme and/or project team, for example: operational
manager, clinical manager, project manager, or benefits and business
change manager. The role is important within the project and programme




1
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk
life cycle and the project board should ensure that at least these minimum
competences are present within the programme/project team.




2
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk
JOB SUMMARY

The Business Change Manager will establish and maintain effective
relationships with key stakeholders, using these to facilitate service led
change and assess the capability and capacity of the organisation to deliver
transformational change, develop the understanding in an organisation of
the importance of managing change.

The Business Change Manager is responsible for initiating, or supporting
services to initiate, and overseeing large scale change, in order to ensure
that optimum benefits are delivered in line with the organisations business
objectives. They may be responsible for workforce capability and capacity
planning in relation to change management. Provide expert analysis and
advice to organisations on the delivery of change management programmes.




KEY TASKS

       Ensuring alignment of activity with organisational strategic objectives
        and direction and defining change management strategy
       Contributing to Business case development
       Leading an organisational readiness assessment
       Assuring programme board for the delivery of new capability and
        benefits
       Initiating business assurance reviews
       Monitoring stakeholder engagement
       Creating change plans
       Mapping activity and identifying gaps between current and future state
        business processes



JOB ROLE

The Business Change Manager is key to providing the bridge between the IT
Programme and the NHS business operations.




3
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk
The Business Change Manager will provide specific support, advice and
facilitation on business change that can be enabled by the implementation of
new systems and service redesign and will deliver the realisation of benefits
as new systems and changed processes are implemented and embedded

Where substantial change in business operations is required, the individual
appointed to the role of Business Change Manager will be responsible for
recommending the new business structures, operations and working
practices. The Business Change Manager should have appropriate
responsibility and authority within the business areas within which change
will take effect and benefits will be realised.

The Business Change Manager, working with service improvement colleagues
will develop, maintain and deliver a change management strategy based on
local and national guidance and support the development of the benefits
strategy.

Using appropriate methodologies and techniques the Business Change
Manager will ensure that the change management strategy and change plan
link to the strategic objectives of the Trust.




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  This role description is part of a wider P3M job set which can be viewed in
  This role description forms part of a wider P3M job set
  the P3M Resource Centre or the Health Informatics Career Framework:
  www.connectingforhealth.nhs.uk/p3m
  www.hicf.org.uk
   BUSINESS CHANGE MANAGER: COMPETENCIES

   The following list of competences is a guide to the skills and knowledge required
   for this role. The competences are form the Association of Project Management’s
   Competence Framework which can be found on the on the P3M Resource Centre
   under “Full list of APM competences” (NWW access required)

   Applicants should ensure that they are able to provide evidence to the required
   level for each competence. A recruitment checklist has been developed to help in
   shortlisting and interview which can be found on the P3M Resource Centre under
   “Recruitment checklist”




COMPETENCE                                   DESCRIPTION                              LEVEL
                                                                                   REQUIRED*
Communication      Giving, receiving, processing and interpreting of               Level A
                   information, acknowledging own personal style of
                   communication and the impact it has on others.
                   Information can be conveyed verbally, non-verbally,
                   actively, passively, formally, informally, consciously or
                   unconsciously.
Handover and       Handing over the final project deliverables to the sponsor      Level A
closeout           and users and finalising all project matters, carrying out
                   final project reviews, archiving project information ad
                   redeploying the project team
Implement          The putting into practice the strategy and associated plans     Level A
change             for a specific change or programme of change. This
                   involves putting in place the necessary resources and
                   supporting systems, including monitoring and
                   communications, to turn the ‘vision’ into a practical reality
Manage             Managing business processes to make sure the                    Level A
business           organisation delivers outputs that meet customers’ needs
processes          and stakeholders’ needs, and organisational and legal
                   requirements
Negotiation        Searching for agreement, and seeking acceptance,                Level A
                   consensus and alignment of views, both formally and
                   informally
Organisation       The design and implementation of an integrated                  Level A
design and         organisation structure, role profiles, culture, performance
implementation     measurements, competencies and skills, to facilitate
                   strategies for change and for training to enable the




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   This role description is part of a wider P3M job set which can be viewed in
   This role description forms part of a wider P3M job set
   the P3M Resource Centre or the Health Informatics Career Framework:
   www.connectingforhealth.nhs.uk/p3m
   www.hicf.org.uk
                         change.



Plan change         The planning that is needed to make a specific change or         Level A
                    put into practice a programme of change. It involves
                    developing a strategy to make the change that is needed,
                    taking note of barriers, risks and the need to put
                    appropriate monitoring and communication systems in
                    place.
Programme and       Satisfying stakeholder needs, measured by the success            Level A
project success     criteria as identified and agreed at the start of the project.
and benefits        Benefits management is the identification of the benefits
management          at an organisational level and the monitoring and
                    realisation of those benefits
Behavioural         The elements that separate and describe a person’s               Level B
characteristics     preferred way of acting, interacting and reacting in a
                    variety of situations. They complement knowledge and
                    experience and are a function of values, beliefs and
                    identity. They can be used in assessment, engagement
                    and career advice
Benefits            Monitors benefits against what was predicted in the              Level B
management          business case and ensures all participants are informed
                    and involved throughout the change programme
Business            The methodical investigation, analysis, review and               Level B
analysis            documentation of all or part of a business in terms of
                    business functions and processes, the information used
                    and the data on which the information is based
Business            The planning, design, management, execution and                  Level B
process testing     reporting of business process tests and usability
                    evaluations. The establishment, clarification and
                    communication of non-functional requirements for
                    usability (for example, screen design/layout/consistency,
                    response times, capacity).
Conflict            Identifying and addressing differences that, if unmanaged,       Level B
Management          would affect organisational objectives. Preventing
                    differences becoming destructive elements in a project
Information         Collecting, storing, disseminating, archiving and                Level B
management          appropriate destruction of project information.
and reporting       Information reporting takes information and presents it in
                    an appropriate format which includes the formal
                    communication of project information to stakeholders
Leadership          The ability to establish vision and direction, to influence      Level B
                    and align others towards a common purpose and to
                    empower and inspire people to achieve project success. It



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   This role description is part of a wider P3M job set which can be viewed in
   This role description forms part of a wider P3M job set
   the P3M Resource Centre or the Health Informatics Career Framework:
   www.connectingforhealth.nhs.uk/p3m
   www.hicf.org.uk
                         enables the project to proceed in an environment of
                    change and uncertainty

Professionalism     Professionalism is demonstrating awareness and                Level B
and ethics          application of qualities and competences covering
                    knowledge, appropriate skills and behaviours. Ethics
                    covers the conduct and moral principles recognised as
                    appropriate within the project management profession
Project/program     Ensuring effective project/programme reviews are set up       Level B
me Review           and used during and after the project/programme is
                    complete, to check the likely or actual achievement of
                    objectives specified in the project management plan and
                    the benefits detailed in the business case.
Requirements        Capturing, analysing and testing the documented               Level B
management          statement of stakeholder and user wants and needs.
                    Requirements are a statement of the need that a project
                    has to satisfy, and should be comprehensive, clear, well
                    structured, traceable and testable
Stakeholder         The systematic identification, analysis and planning of       Level B
management          actions to engage with, communicate with, negotiate with
                    and influence stakeholders.
Team work           The process whereby people work collaboratively towards       Level B
                    a common goal, as distinct from other ways that
                    individuals can work within a group
Business case       Understanding of the content and is prepared to write a       Level C
                    business case on behalf of the sponsor according to the
                    agreed standards which provides justification for
                    undertaking a project, to obtain management commitment
                    and approval for investment in the project.
Organisational      Understanding , identifying and defining the                  Level C
structure and       organisational structural environment in which the project
roles               is taking place and the organisational roles performed by
                    individuals and groups within the project, including
                    hierarchical structure, accountabilities, relationships and
                    decision-making responsibilities
Resource            Identifying and assigning resources to activities so that     Level C
management          the project is undertaken using appropriate levels of
                    resources and within an acceptable duration. Maintaining
                    the Programme/Project resource spreadsheet and
                    supporting the procurement and recruitment processes on
                    advice of the Programme/Project and Project Management
                    Teams




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   This role description is part of a wider P3M job set which can be viewed in
   This role description forms part of a wider P3M job set
   the P3M Resource Centre or the Health Informatics Career Framework:
   www.connectingforhealth.nhs.uk/p3m
   www.hicf.org.uk
Scheduling               Involvement in determining the overall project and          Level C
                     Programme/Project duration and when activities and
                     events are planned to happen. This includes identification
                     of activities and their logical dependencies, and estimation
                     of activity durations, taking into account requirements and
                     availability of resources
Change Control       Creating, maintaining and controlling change of the             Level D
management           configuration throughout the project life cycle, ensuring
                     that all changes made to a project’s baselined scope, time,
                     cost and quality objectives or agreed benefits are
                     identified, evaluated, approved, rejected or deferred
Corporate            This concerns those areas of corporate governance that          Level D
governance of        are specifically related to project activities, ensuring that
project/program      an organisation’s project portfolio is aligned to the
me management        organisation’s objectives are delivered efficiently and are
                     sustainable. It also includes the determining and applying
                     of appropriate standards and methods to minimise health,
                     safety and environmental damage risk during the project
                     and the operation of its deliverables
Estimating           Ability to produce estimates of project time and cost           Level D
                     targets which are reviewed and revised as necessary
                     throughout the project life cycle, possibly in liaison with
                     other functional areas and expertise
Project life         Understanding the concept of project lifecycles, the use of     Level D
cycles               project phases and contributing to the support of this
                     process which allows the project to be considered as a
                     sequence of phases and which provides the structure and
                     approach for progressively delivering the required outputs
Project risk and     Understanding, identifying and proactively managing             Level D
issue                individual risk and issue events and overall programme
management           risk by minimising threats and maximising opportunities
Technology           Managing the relationship between available and emerging        Level D
management           technologies, the organisation and the project and
                     managing the enabling technologies used to deliver and
                     manage the project, and the technology of the project
                     deliverables



   The following are competences that have been developed to fulfil apparent
   gaps in the current National Occupational Standards and competency
   frameworks that were analysed as part of the wider P3M Improvement




   8
   This role description is part of a wider P3M job set which can be viewed in
   This role description forms part of a wider P3M job set
   the P3M Resource Centre or the Health Informatics Career Framework:
   www.connectingforhealth.nhs.uk/p3m
   www.hicf.org.uk
   Programme. These competences are still under development and are being
   tested and reviewed accordingly.

Service             Designing a new service/or model, or re-designing an              Level A
modelling           existing model to align with and deliver on policies or
                    strategies, can be linked with other projects (e.g. new
                    build, or to support a new care pathway, etc)
                    Indicators             Ability to work with service staff and
                                           to facilitate senior management to
                                           help identify the best design of a new
                                           or changing service/model
                                           Ability to ensure all parts of the
                                           service area are aligned to the new or
                                           changing service/model
Dependencies        Understanding and active management of the internal and           Level B
and critical path   external linkages and inter-dependencies (e.g. political or
analysis            legislative changes, structural or organisational plans etc)
                    across programmes and/or projects, and incorporating
                    any changes into the project/programme plan.
                    Indicators             Ability to differentiate between
                                           external and internal dependencies
                                           and to prioritise these by
                                           importance/impact on the
                                           project/programme
                                           Awareness of dependences between
                                           the project/programme and its
                                           benefits and actively managing these
                                           in liaison with the Benefits Manager
                                           Ability to identify the critical path of
                                           tasks within a project/programme and
                                           to manage this
                                           Knowledge of risk and issue
                                           management processes and utilising
                                           these to ensure that all dependencies
                                           and the risks that these may pose to
                                           the project/programme are minimised
                                           Ability to appropriately take account
                                           of any dependencies during
                                           project/programme re-planning
                                           Knowledge of matrix management
                                           and the inter-dependencies that this
                                           way of working has




   9
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk




10
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk
LEVEL DESCRIPTIONS

  LEVEL            APM DESCRIPTION              MAPPED TO                     SUMMARY
                                                   OTHER
                                               FRAMEWORKS
Level A     Can successfully execute         Career                Displays extensive and
            all the indicators by            Framework level       substantial experience and
            directing the management         8-9;                  applied knowledge of the
            of complex projects                                    subject. Significant
            and/or programmes for an                               managerial experience and
            organisation or functional                             may be at the top of their
            unit                                                   profession in the skill area.
Level B     Has successfully executed        Career                Displays detailed knowledge of
            most of the indicators by        Framework level       the subject and are capable of
            managing a complex                5-7;                 providing guidance and advice
            project                                                to others, based on significant
                                                                   commercial experience and
                                                                   qualifications
Level C     Has successfully executed        Career                Demonstrates behaviours and
            at least some of the             Framework level       outcomes above the
            indicators by management         3-5;                  Awareness level but have not
            of a project with limited                              had sufficient opportunity or
            complexity                                             experience to put the skill into
                                                                   practice to merit Practitioner
                                                                   level
Level D     Has the knowledge                Career                Ability to understand key
            required and may execute         Framework level       issues and their implications
            some of the indicators in        1-2;                  and able to ask relevant and
            supporting a project                                   constructive questions on the
            manager and or project                                 subject. Are early in their PPM
            team                                                   career or a practitioner of
                                                                   another profession with some
                                                                   involvement in PPM, or the
                                                                   subject may not be a priority
                                                                   skill area within their current
                                                                   role.




11
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk

PERSON SPECIFICATION

ESSENTIAL                                                     DESIRABLE

Educated to degree level or equivalent                        MBA or equivalent
experience

At least 5 years operational experience or                    Good understanding of change
evidence of using Project Management                          management methodology
Methodology

Microsoft Office or equivalent                                MSP Practitioner

 Facilitation Skills

Experience of working within a Change                         Recognised project
Project                                                       management methodology

Significant experience of service redesign                    LEAN/6SIGMA training
and leading change

Significant experience of process mapping

Ability to influence leaders




12
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk




13
This role description is part of a wider P3M job set which can be viewed in
This role description forms part of a wider P3M job set
the P3M Resource Centre or the Health Informatics Career Framework:
www.connectingforhealth.nhs.uk/p3m
www.hicf.org.uk




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