Management Process Plan by o6UId17

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									          Management Process Plan                                                                                                                Page 1 of 13
          Session Plan                                                                                                                  Monthly Cycle
 Time      Item/Desc.                 Durn./Page              Objective                     Inputs                      Process                   Outputs
This session plan outlines the overall management process.
The session plan for the process management meeting can be found starting at page 4.
The session plan for the top level management meeting can be found starting at page 9.

           Subprocess mgt. cycle
Day -9     Collect Measurement Data   30 mins          To understand the current       Measurement           Collect the measurement data        Up to date
                                                       performance of the key          process               according to the process and        plot of the
                                                       variables in the operation of                         timing defined in the               measure.
                                                                                       Measurement
                                                       the process and the                                   measurement schedule.
                                                                                       definition
                                                       organisation
                                                                                                             Calculate current performance
                                                                                       Current graph
                                                                                                             and plot it onto the performance
                                                                                       Management            graph against the current target.
                                                                                       Flowchart
                                                                                                             Plot the trend and assess
                                                                                                             whether action is required.
Day -9     Analyse Deficiencies       30 mins          To develop background           Guide on Problem      (If authorised within your remit)   Root cause
                                                       information on observed         Solving               Investigate any unexpected          of the
                                                       deficiencies in order to                              trends or gaps in the               deficiency
                                                                                       Guide on Problem
                                                       guide later work on                                   performance.
                                                                                       Solving Tools
                                                       addressing them.
                                                                                                             Discuss observations with the
                                                                                       Past history/log of
                                                                                                             operators and gather their
                                                                                       measure analysis
                                                                                                             insights and observations.
                                                                                       Analysis pro-forma
                                                                                                             Develop a cause and effect
                                                                                                             diagram (or annotate existing
                                                                                                             models).
                                                                                                             Investigate likely causes, and
                                                                                                             use quantification to establish
                                                                                                             confidence in the conclusions.




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                              Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                                 Page 2 of 13

 Time      Item/Desc.                  Durn./Page             Objective                     Inputs                        Process                         Outputs
Day -9     Tackle Problem              30 mins         To address the root cause       Guide on Problem      (If authorised within your remit)           Preferred
                                                       of any observed                 Solving               Investigate past solutions with             solutions.
                                                       deficiencies, or to establish                         operators and through log.
                                                                                       Guide on Problem                                                  Implementati
                                                       a fix to limit the effects of                         Supplement with ideas from
                                                                                       Solving Tools                                                     on plan
                                                       the problem.                                          similar processes, and ideas
                                                                                       Past history/log of   generated through PS
                                                                                       measure actions       techniques.
                                                                                                             Select most appropriate solution
                                                                                                             and implement – or flag up as
                                                                                                             options to Process Meeting.
Day -8     Progress Actions            30 mins         To close the loop on            Current action list   Review progress on the live                 Updated
                                                       previous actions and ensure     from the measure      actions arising from previous               action list
                                                       they are progressing to a       log.                  analyses with the action owners.
                                                       satisfactory conclusion.
                                                                                                             Close off completed actions, and
                                                       To address any delays in                              address issues in those actions
                                                       the progress of actions                               that have been delayed.
                                                                                                             Reset completion dates where
                                                                                                             necessary.
Day -8     Prepare ‘Simple’ Quadrant   30 mins         To communicate salient          Quadrant proforma     Complete the sections of the                Simple
           Chart                                       features of the measure and                           Quadrant chart proforma as                  Quadrant
                                                       your supplementary work to                            follows:                                    Chart of
                                                       the Process Team                                      Top Left: Name of the measure, units of
                                                                                                                                                         Measure
                                                                                                             measurement, current value, current
                                                                                                             target
                                                                                                             Top Right: Graph of performance to date
                                                                                                             against target, with trend line marked.
                                                                                                             Bottom left: Brief summary of analysis if
                                                                                                             undertaken
                                                                                                             Bottom Right: Brief summary of actions
                                                                                                             planned and taken (if any). And outcome
                                                                                                             of progress chasing on previous actions.

                                                                                                             Submit finished chart to the
                                                                                                             process owner 3 days before
                                                                                                             scheduled Process meeting.


Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                                   Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                            Page 3 of 13

 Time      Item/Desc.                   Durn./Page            Objective                    Inputs                       Process                      Outputs

           Process Mtg. Preparation
Day -8     Collate Subprocess Reports   30 mins        To ensure the Process          Subprocess             Collect reports into pack for          Pack of
                                                       Team is prepared with a full   Reports                distribution.                          subprocess
                                                       understanding of the                                                                         reports &
                                                                                      Schedule of            Chase any reports not received
                                                       situation prior to the                                                                       measurem’t
                                                                                      owners                 by 4pm, and address the
                                                       process meeting.                                                                             data
                                                                                                             reasons for the delay in order
                                                                                                             that it will be prevented in future.
Day -8     Annotate Reports             30 mins        To ensure that any obvious     Pack of reports        Read through the reports and           Circulated
                                                       issues may be addressed                               check progress on actions from         pack of
                                                                                      List of actions from
                                                       before the meeting in order                           previous process meeting.              reports with
                                                                                      previous meeting
                                                       that the meeting itself may                                                                  annotated
                                                                                                             Identify any issues that require
                                                       be quick and efficient.                                                                      actions and
                                                                                                             further clarification/resolution
                                                                                                                                                    agenda
                                                                                                             before the meeting, and
                                                                                                             annotate packs with your
                                                                                                             proposals thereof.
                                                                                                             Update a copy of the agenda
                                                                                                             with any special topics arising
                                                                                                             from the pack, and circulate the
                                                                                                             packs to the Process team.




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                               Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                   Page 4 of 13

 Time      Item/Desc.                 Durn./Page             Objective                   Inputs                   Process                   Outputs
Day -5     Process Meeting
 +0.00     Introduction               10 mins          To settle people into the     Objectives         Recap briefly of the objectives     Agreed
                                                       meeting and ensure a                             (which are likely to remain         agenda
                                                                                     Agenda
                                                       common understanding of                          constant through the meetings)
                                                                                                                                            Shared
                                                       the objectives and agenda     Groundrules        and move onto the agenda –
                                                                                                                                            commitment
                                                                                                        highlighting any special items
                                                       To ensure that learning       WWWRFI from last                                       to improving
                                                                                                        arising from the subprocess
                                                       from last meeting is          meeting.                                               approach.
                                                                                                        reports, from last mtg or from
                                                       addressed
                                                                                                        events since then.
                                                                                                        Reflect back on the last meeting
                                                                                                        analysis, and emphasise the
                                                                                                        parts of the groundrules which
                                                                                                        we will need to pay special
                                                                                                        attention to.
 +0.10     Progress on Actions        20 mins          To ensure that actions from   Action list from   Run through the actions that        Updated list
                                                       previous meetings are         previous meeting   should have been completed          of actions to
                                                       being completed efficiently                      since the last meeting, and         go forward to
                                                                                                        confirm that this is the case.      the next
                                                       To address any issues in
                                                                                                                                            meeting.
                                                       the non-completion of                            (Try to avoid summaries of the
                                                       actions.                                         outcome or discussions around it    Actions on
                                                                                                        during the meeting unless it has    process
                                                                                                        been scheduled)                     owner to
                                                                                                                                            address
                                                                                                        Check progress on actions not
                                                                                                                                            issues in
                                                                                                        yet scheduled for completion.
                                                                                                                                            delays.
                                                                                                        Seek to understand the reasons
                                                                                                        for delays, and either address
                                                                                                        them at the meeting or schedule
                                                                                                        a time after the meeting to
                                                                                                        address it then.




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                         Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                                  Page 5 of 13

 Time      Item/Desc.                 Durn./Page                 Objective                    Inputs                            Process                    Outputs
 +0.30     Review of Measures         45 mins             To decide on what actions     Circulated pack of           The four (Q4) flipcharts should      Flipcharts
                                                          need to be taken to           measure data                 be stuck to the wall.                annotated
                                      (Extendible if
                                                          maintain the process in       Four flipcharts to
                                                                                                                                                          with analysis
                                      the section is                                                                 Work through the measures,
                                                          control, and improving        represent Q4 sections:                                            & actions.
                                      efficient but                                                                  asterisk those that are deficient,
                                                          toward its agreed targets.
                                      routinely takes a                                 The first should be a list   and review the analysis and          (Basis of
                                      longer time)                                      of Process measures, &       action provided by the measure       process Q4
                                                                                        current & target values
                                                                                                                     owner (if available).                chart to be
                                                                                        The second should                                                 submitted to
                                                                                        have copies of the rele-     Consider if any further analysis
                                                                                                                                                          Top-level
                                                                                        vant graphs stuck to it      or action is needed, and if so,
                                                                                                                                                          meeting)
                                                                                        The third should be          work through it briefly in the
                                                                                        headed analysis              meeting (on flipchart), or action
                                                                                        The fourth headed
                                                                                                                     somebody to take it outside.
                                                                                        actions

 +1.15     General Issues Arising     30 mins             To address more general       Performance on               Much of this section should be       Actions to
                                                          management themes             completing actions.          planned before the meeting by        improve
                                      (Extendible if
                                                          arising from the meeting or                                the process owner to address         process or
                                      the section is                                    Problem solving
                                                          through the preceding                                      the more systematic issues of        management
                                      efficient but                                     guide (PSD)
                                                          month.                                                     the process or process               performance.
                                      routinely takes a
                                                                                        Problem solving              management – such as:
                                      longer time)        To address any process
                                                                                        tools                        themes in performance, general
                                                          issues that the
                                                                                                                     attitudes, talkback, performance
                                                          management team may
                                                                                                                     on completing actions etc.
                                                          have.
                                                                                                                     However its focus must remain
                                                          To improve systematic
                                                                                                                     top-box – the systematic
                                                          process and management
                                                                                                                     improvement of the process and
                                                          performance
                                                                                                                     its management overall.
                                                                                                                     The session should be
                                                                                                                     disciplined and follow the
                                                                                                                     general outline of the PSD.
                                                                                                                     If the session is short – finish
                                                                                                                     early – but avoid confusing the
                                                                                                                     meeting by cluttering it up with
                                                                                                                     operational issues or actions –
                                                                                                                     schedule these for a separate
                                                                                                                     meeting.

Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                                      Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                     Page 6 of 13

 Time      Item/Desc.                 Durn./Page              Objective                    Inputs                  Process                    Outputs
 +1.45     Actions                    10 mins          To ensure that every action     Actions from Q4   Run through the actions, check      Updated
                                                       has an appropriate owner        flipcharts        they are clearly understood.        action list
                                                       and a realistic delivery date                     Clarify the deliverable required.
                                                                                       Car Park                                              (Sort into
                                                                                                         Agree owner and deliver date.       date order)
 +1.55     Wrap-up                    5 mins           To close off the meeting        Objectives.       Check the meeting has met its       Learning for
                                                       and learn for next time.                          objectives. Undertake a meeting     next time
                                                                                                         review using WWW & RFI




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                          Session Plan 8 August, 2012
            Event: Management Process Plan                                                                                                 Page 7 of 13

 Time       Item/Desc.                  Durn./Page           Objective                   Inputs                   Process                   Outputs

            Process Owner Follow-up
Day -4      Coaching and Support        30 mins        To ensure individual growth   Coaching notes     Schedule time with each            Follow-up
(onwards)                                              and learning takes place.     made in mgt mtg.   member of the team and use the     actions
                                                                                                        AIM and GROW models to
                                                       To improve individual and                                                           Coaching
                                                                                                        address issues & improve their
                                                       team performance.                                                                   log.
                                                                                                        performance.
Day -3      Prepare Process Q4 Chart    30 mins        To communicate the            Lotus 123          Use the flipchart outputs from     Quadrant
(am)                                                   essence of how the process    Quadrant Chart     the Process Meeting to update      Chart for
                                                       is being managed to the       template.          the Lotus Quadrant Chart for       Process
                                                       other members of the Top-                        your process, and print off the
                                                       level Management Team.                           Quadrant Chart sheet and the
                                                                                                        sheet for each of the measures.
                                                                                                        Send the measures sheets to
                                                                                                        the measure owners as a log of
                                                                                                        what has been agreed.
                                                                                                        Send copies of the quadrant
                                                                                                        chart to the Top-level
                                                                                                        Management Team and post
                                                                                                        copies around the Process work
                                                                                                        area.
            Top-Level Mtg Preparation
Day -3      Review Top-Level            30 mins        To collate and communicate    Quadrant charts    Receive the data from the          Measures
            Measurements                               the organisational            from measure       owners of the top level            pack
                                                       performance prior to the      owners             measures (in Q4 chart format).
                                                       meeting.
                                                                                                        Develop an overall picture of
                                                                                                        organisational performance,
                                                                                                        copy into sets and annotate with
                                                                                                        any appropriate reflections that
                                                                                                        may be addressed before the
                                                                                                        meeting.




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                        Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                     Page 8 of 13

 Time      Item/Desc.                 Durn./Page              Objective                   Inputs                   Process                    Outputs
Day -3     Review Process Quadrant    30 mins          To check that the individual   Process Quadrant   Review the Process Quadrant          Updates to
(pm)       Charts                                      processes are being            Charts             Charts as they come in.              action list
                                                       managed well                                                                           and coaching
                                                                                                         Evaluate each to judge the
                                                                                                                                              log.
                                                       To identify any additional                        quality of management being
                                                       issues that may need to be                        applied to each process, and
                                                       addressed at the                                  use this understanding to plan
                                                       management meeting.                               further coaching sessions, any
                                                                                                         special actions or items for the
                                                                                                         agenda in the meeting.
                                                                                                         Chase any late charts.
Day -3     Pre-circulate Meeting      30 mins          To enable the management       Issues from        Using the above understanding,       Agenda
(pm)       Agenda                                      team to prepare for the top-   previous two       and the issues arising from the      circulated to
                                                       level management meeting.      blocks             top-level measures, develop a        the team
                                                                                                         detail agenda (session plan) for
                                                                                                         the top-level management
                                                                                                         meeting.
                                                                                                         Make any preparatory actions
                                                                                                         required clear.
                                                                                                         Distribute to the members of the
                                                                                                         top-level management team




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                           Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                                Page 9 of 13

 Time      Item/Desc.                 Durn./Page             Objective                    Inputs                       Process                           Outputs

Day 0      Top-Level Management Meeting
 +0.00     Introduction               10 mins          To settle people into the     Objectives           Recap briefly of the objectives               Agreed
                                                       meeting and ensure a                               (which are likely to remain                   agenda
                                                                                     Agenda
                                                       common understanding of                            constant through the meetings)
                                                                                                                                                        Shared
                                                       the objectives and agenda     Groundrules          and move onto the agenda –
                                                                                                                                                        commitment
                                                                                                          highlighting any special items
                                                       To ensure that learning       WWWRFI from last                                                   to improving
                                                                                                          arising from the organisation’s
                                                       from last meeting is          meeting.                                                           approach.
                                                                                                          performance, from the Process
                                                       addressed
                                                                                                          Q4 charts, from last mtg or from
                                                                                                          events since then.
                                                                                                          Reflect back on the last meeting
                                                                                                          analysis, and emphasise the
                                                                                                          parts of the groundrules which
                                                                                                          we will need to pay special
                                                                                                          attention to.
 +0.10     Review of Measures         15 mins          To provide an overview of     Circulated pack of   The four (Q4) flipcharts should               Flipcharts
                                                       organisation performance.     measure data         be stuck to the wall:                         highlighting
                                                                                                          The first should be a list of the Top-level
                                                                                                                                                        measures
                                                       To identify clear areas for   Four flipcharts to
                                                                                                          measures, & the current & target values       which need
                                                       focus through the remainder   represent Q4
                                                                                                                                                        management
                                                       of the meeting.               sections             The second should have copies of the
                                                                                                          relevant graphs stuck to it                   attention.
                                                       To establish a practical
                                                                                                          The third should be headed analysis           (Basis of
                                                       framework for capturing the
                                                                                                                                                        process Q4
                                                       outputs from the meeting.                          The fourth headed actions
                                                                                                                                                        chart to be
                                                                                                          Work through the measures, &                  submitted to
                                                                                                          place a check box against those               Top-level
                                                                                                          that are deficient.                           meeting)
                                                                                                          (This is now left and returned to
                                                                                                          throughout the meeting)




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                                  Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                             Page 10 of 13

 Time      Item/Desc.                 Durn./Page             Objective                    Inputs                        Process                        Outputs
 +0.25     Progress on Actions        20 mins          To ensure that actions from   Action list from       Run through the actions that              Updated list
                                                       previous meetings are         previous meeting       should have been completed                of actions to
                                                       being completed efficiently                          since the last meeting, and               go forward to
                                                                                     Q4 draft flipcharts
                                                                                                            confirm that this is the case.            the next
                                                       To address any issues in      for the organisation
                                                                                                            (Try to avoid summaries of the outcome
                                                                                                                                                      meeting.
                                                       the non-completion of
                                                                                                            or discussions around it during the
                                                       actions.                                             meeting unless it has been scheduled)
                                                                                                                                                      Actions on
                                                                                                                                                      process
                                                                                                            Check progress on actions not             owner to
                                                                                                            yet scheduled for completion.             address
                                                                                                                                                      issues in
                                                                                                            Seek to understand the reasons
                                                                                                                                                      delays.
                                                                                                            for delays, and either address
                                                                                                            them at the meeting or schedule           Updated Q4
                                                                                                            a time after the meeting to               flipchart
                                                                                                            address it then.                          drafts for the
                                                                                                                                                      organisation.
                                                                                                            Tick off any performance deficits
                                                                                                            explained by the delays, list the
                                                                                                            delay under analysis, and write
                                                                                                            on the actions sheet what you
                                                                                                            have now put in place.




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                                Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                              Page 11 of 13

 Time      Item/Desc.                 Durn./Page                 Objective                     Inputs                      Process                      Outputs
 +0.45     Review of Processes        60 mins             To review process               Process Q4 charts      Review each Quadrant chart            Improvement
                                                          management in each area                                spending no more than 10              to Process
                                                                                          Q4 draft flipcharts
                                                                                                                 minutes per chart.                    Q4 charts
                                                          To establish where top-level    for the organisation
                                                          performance will be                                    Praise success and draw out the       General
                                                          addressed by actions                                   learning points. Ask if there are     learning
                                                          already planned at the                                 any areas in which the process
                                                                                                                                                       (Coaching
                                                          process level.                                         owner would benefit from
                                                                                                                                                       needs)
                                                                                                                 discussion, and work through
                                                                                                                 them. Encourage the group to          Updated Q4
                                                                                                                 challenge apparently weak             flipchart
                                                                                                                 analysis or actions. (Note            drafts for the
                                                                                                                 specific areas for follow-up)         organisation.
                                                                                                                 Tick off any performance deficits
                                                                                                                 explained by current deficiencies
                                                                                                                 in the Process Q4s, and transfer
                                                                                                                 a summary of the analysis and
                                                                                                                 the planned Process actions to
                                                                                                                 the Analysis and Actions sheets
                                                                                                                 for the organisation
 +1.45     General Issues Arising     45 mins             To address performance          Unticked               Work through the remaining            Actions to
                                                          deficits not addressed at the   Performance            unticked performance issues on        address
                                      (Extendible if
                                                          Process Level.                  deficits from the      the organisation Q4 chart and         performance
                                      the section is
                                                                                          draft Q4 chart.        discuss how these need to be          deficiencies
                                      efficient but       To address more general
                                                                                                                 addressed. The session should
                                      routinely takes a   mgt. themes arising from        Performance on                                               Final updates
                                                                                                                 be disciplined and follow the
                                      longer time)        the meeting or through the      completing actions.                                          to the Q4
                                                                                                                 general outline of the PSD.
                                                          preceding month.                                                                             flipchart
                                                                                          Problem solving        Analysis and Actions should be
                                                                                                                                                       drafts for the
                                                          To address any process          guide (PSD)            entered on the relevant flipcharts
                                                                                                                                                       organisation.
                                                          issues that the mgt. team
                                                                                          Problem solving        The rest of this section may be
                                                          may have.                                                                                    Actions to
                                                                                          tools                  planned by the manager to
                                                                                                                                                       improve
                                                          To improve systematic                                  address the more systematic
                                                                                                                                                       process or
                                                          process and management                                 issues of the organisation and its
                                                                                                                                                       management
                                                          performance                                            management – such as:
                                                                                                                                                       performance.
                                                                                                                 themes in performance, general
                                                                                                                 attitudes, talkback, performance
                                                                                                                 on completing actions etc.

Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                                  Session Plan 8 August, 2012
          Event: Management Process Plan                                                                                                       Page 12 of 13

 Time      Item/Desc.                    Durn./Page           Objective                    Inputs                    Process                     Outputs
 +2.30     Learning from Best Practice   45 mins       To establish a pattern of       Presentation        The next topic on the schedule is    Management
                                                       seeking to learn from best      schedule            presented to the group.              education.
                                                       practice thinking and to
                                                                                       Presentation on     The group discusses how the          Actions to
                                                       develop management
                                                                                       management          organisation could benefit from      implement
                                                       abilities and understanding.
                                                                                       concept or aspect   adopting aspects of such an          best practice
                                                                                       of best practice.   approach, and the potential
                                                                                                                                                Further
                                                                                                           pitfalls, & then decides whether
                                                                                                                                                coaching
                                                                                                           and how to take it further.
                                                                                                                                                needs.
                                                                                                           Further suggestions of mgt.
                                                                                                                                                Updated
                                                                                                           concepts and practice are added
                                                                                                                                                presentation
                                                                                                           to the schedule and allocated
                                                                                                                                                schedule.
                                                                                                           someone to research them and
                                                                                                           a date for presentation.
 +3.15     Actions                       10 mins       To ensure that every action     Actions from Q4     Run through the actions, check       Updated
                                                       has an appropriate owner        flipcharts          they are clearly understood.         action list
                                                       and a realistic delivery date                       Clarify the deliverable required.
                                                                                       Car Park                                                 (Sort into
                                                                                                           Agree owner and deliver date.        date order)
 +3.25     Wrap-up                       5 mins        To close off the meeting        Objectives.         Check the meeting has met its        Learning for
                                                       and learn for next time.                            objectives. Undertake a meeting      next time
                                                                                                           review using WWW & RFI




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                            Session Plan 8 August, 2012
            Event: Management Process Plan                                                                                                 Page 13 of 13

 Time       Item/Desc.                 Durn./Page            Objective                   Inputs                    Process                   Outputs

            Top-level mtg. Follow-up
Day +1      Coaching and Support       30 mins         To ensure individual growth   Coaching notes      Work through the coaching          Follow-up
(onwards)                                              and learning takes place.     made in Top-level   needs arising from performance     actions
                                                                                     mgt mtg.            in the meeting and other
                                                       To improve individual and                                                            Coaching
                                                                                                         observations.
                                                       team performance.                                                                    log.
                                                                                                         Schedule time with each
                                                                                                         member of the team and use the
                                                                                                         AIM and GROW models to
                                                                                                         address issues & improve their
                                                                                                         performance.
Day +2      Prepare organisation Q4    30 mins         To communicate the            Lotus 123           Use the flipchart outputs from     Quadrant
            Chart                                      essence of how the            Quadrant Chart      the Top-level Meeting to update    Chart for
                                                       organisation is being         template.           the Lotus Quadrant Chart, and      organisation
                                                       managed to the members of                         print off the Quadrant Chart
                                                       the Top-level Management                          sheet and the sheet for each of
                                                       Team, and to the Board.                           the measures.
                                                                                                         Send the measures sheets to
                                                                                                         the measure owners as a log of
                                                                                                         what has been agreed.
                                                                                                         Send copies of the quadrant
                                                                                                         chart to the Top-level
                                                                                                         Management Team and to the
                                                                                                         Board. Post copies around the
                                                                                                         organisation.




Tesseract Management Systems / 320DB743-F77D-45D4-AF3E-2EB7DFD12566.DOC                                                        Session Plan 8 August, 2012

								
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