"The Theory of Constraints (TOC) Workshop"
Excellence through Constraint Management "How to get the most out of what we have by turning the problem into the solution"!! A goal oriented management methodology based on an innovative cost effective approach to continual improvement Introduction In today’s highly competitive environment it’s just not good enough to rely on experience and intuition to know what’s right. Good intuition needs to be supplemented with a well founded relevant body of knowledge that provides common sense practical answers that allows you to use more effectively what you have. Such a body of knowledge is found in the advanced management doctrine known as the "Theory of Constraints". TOC is generally best known through the publication of the internally acclaimed management bestsellers “The Goal” and "The Critical Chain" by Dr. Eli Goldratt. This very innovative management methodology been adopted globally by literally 1000's of successful organizations around the world, including such names as Boeing, Westinghouse, the United States Air Force, Navy and Marines, Lucent Technology, Nike; and more recently in Australia by BHP. – Learn Why!!! For those organizations that have already undergone implementations in other advanced management methodologies such as Lean (including "5 S"), Kaizen, and 6 Sigma, Constraint management not only lies in harmony with these methodologies but goes on to provide further synergy. Constraint Management's uniqueness is in focusing the use of these advanced methodologies to where they count most, primarily by focusing on the system constraint. Within a complex project environment TOC focuses on the true critical paths of projects with a totally fresh, innovative approach to safety buffers and scarce resource management without necessarily having to compromise "time to market", performance, and cost. TOC goes on further to provide practical, effective solutions to dissolving the complexity of a dynamic multi-project environment. Lewis Trigger - Consultants & Management Ltd E-Mail: email@example.com Phone # Israel: Mobile +972-54-5323553; Wk +972-8-9262984; Fax +972 -8-9262984 TOC is a powerful universal management theory which is applicable to any organization – public or private, commercial or non-profit, service or manufacturing. Workable non-nonsense procedures have been developed for the spectrum of management activities: Operations, Project Management, Engineering, Maintenance, Supply Chain, Financial Measurements, IT, Marketing, and HR. Workshop Learning Outcomes Enhancing the ability to improve system performance without incurring additional costs. A shift in thinking from localized efficiency towards system effectiveness. Adapting Lean to deal with "Murphy’s Law" situations. Focusing management efforts to where it counts most. Allocating resources to where it counts most. Enhanced technique to problem solving that leads to a win – win solution rather then a frustrated compromise. Meeting your commitment: deliverables on time and within cost. Enhance greater inventory turnover and shorten lead times. Lewis Trigger - Consultants & Management Ltd E-Mail: firstname.lastname@example.org Phone # Israel: Mobile +972-54-5323553; Wk +972-8-9262984; Fax +972 -8-9262984 Target Audience Senior Management Time Framework Two day program. Day 1 – the fundamentals of managing constraints Day 2 – the application of Constraint Management to a multi project environment. The program is structured such that participants can attend either of the days separately or both of them. Workshop Methodology Emphasis is placed on the active involvement of the participants. To this end exercises are extensively used, and group learning through open discussions is encouraged. The training film “The Goal” is integrated so as to further assist in understanding TOC's principles. Workshop structure and content: Day 1: The "Building Blocks" The focus is on improving the system's performance through a powerful methodology of continual process improvement, primarily through leveraging the system constraints. Emphasis is placed on identifying the constraints and subsequently managing them. The "building blocks" of the TOC methodology will be elaborated and are based on the 5 following steps: Identifying the constraint (i.e. the "Bottleneck") Exploit the Constraint (i.e. "Take what you’ve got to get 100% use of the constraint") Subordinate to the Constraint (i.e. "Rearrange others to what you need to maintain 100% of the constraint") Elevate the Constraint (i.e. "Innovate to get greater than 100%) Identify the new Constraint - continual improvement loop. The above 5 steps provide the key to effectively managing uncertainty and to maximizing usage of scarce resources. The 2'nd half of the day focuses on effective performance measurements (KPI's). "How you measure me is how I behave" is a behavioral axiom that TOC strongly asserts. In light of this axiom, the workshop participants will acquire skills in TOC's "no nonsense" common sense set of performance measurements. The overriding advantage of the TOC's set of measurements is that it allows managers to tie local decisions to the system's overall performance. TOC challenges many of the "sacred cows" of the traditional cost accounting world. In recent years the Harvard Business School has recognized TOC unique contribution in this field. Learn why!! Emphasis is placed on showing the relevance of this powerful methodology to the participants working environment, and in particular the application of TOC to the participant's organization's key processes. Lewis Trigger - Consultants & Management Ltd E-Mail: email@example.com Phone # Israel: Mobile +972-54-5323553; Wk +972-8-9262984; Fax +972 -8-9262984 Day 2: TOC's application to a dynamic multi-project environment Workshop participants are introduced to a totally fresh approach to effectively managing uncertainty and scarce resources within a dynamic multi-project. This approach is an extrapolation from Constraint Management's Buffer Management methodology and is known by the term "the critical chain approach ", an innovative and novel approach applied to the realm of safety buffers. In contradiction to traditional thinking, Constraint Management not only claims that individual task safety buffers don't assist in meeting schedules, they in fact hinder the meeting of schedules on time. The answer rests in the implementation of Project Buffers rather than Task Buffers which provides a cost effective solution that focuses on the project's true critical path. The workshop goes on to further address how to effectively schedule common resources in a dynamic multi-project and operational maintenance environment. The key to unraveling this seemingly insurmountable challenge is through a technique known as "Buffer Management"; a technique that focuses on staggering the "kick off" of projects in accordance to the throughput capacity of the system resource constraints. The learning of the scheduling rules is facilitated through an engaging simulation scenario. Lewis Trigger - Consultants & Management Ltd E-Mail: firstname.lastname@example.org Phone # Israel: Mobile +972-54-5323553; Wk +972-8-9262984; Fax +972 -8-9262984 Workshop “Coach”: Lewis Trigger is an accomplished practitioner and lecturer in Operation's and Project Management. After completing his graduate studies at the University of Queensland, Lewis went on to serve 16 years as an officer in the Israeli Air Force. His experience in the Israeli Air Force, followed by holding senior management positions in the Israeli Hi-tech market, has provided Lewis with a wealth of knowledge and experience in Operation's and Project Management in general, and in the defence market of maintenance and Project Management in particular. Today he heads his own company, based in Israel that provides Industrial Engineering Consultancy and Workshops to both the defence and commercial markets. For the last 7 years he has been awarded the contract to coach all the formal Project Management workshops for the Israeli Air Force and Land Forces. In addition he teaches Management courses in a number of Israeli colleges as well as having given courses in the Executive M.B.A. program of the Hebrew University of Jerusalem. More recently he has been exporting his expertise to Australia, presenting his workshops to a wide variety of leading Australian companies that include Visy, Holden, the Spotlight Retail Chain, Dairy Farmers, The Australian Submarine Corporation (ASC)' Government agencies (local, State and Federal), and the Mining Industry. Lewis's expertise was recently included in the exclusive executive MBA program in Complex project Management sponsored through the DMO. Lewis holds a number of qualifications. His initial training was at the University of Queensland, however since then he has gained international experience including a Master of Business Administration from the Business School of the Hebrew University of Jerusalem and a Master of Science in Industrial Engineering from the prestigious United States Air Force Institute of Technology. He has been personally coached on TOC by the theory's founder Dr. Eli Goldratt Testimonies: "Lewis has succeeded in combining theory with practice and passing on to workshop participants a useful set of tools as well as a systems approach. He has demonstrated a varied and in-depth knowledge and experience." – Brigadier General Zacharier Chay (retired) – Previous Head of the Israeli Defence Force Ordnance Corps. "Thanks for the stimulating Critical Chain workshop you ran for us. It clarified a lot of the questions that I had, and now it all makes much more sense. .. Critical Chain in project management scheduling had not been clear to me prior to the workshop, I just didn’t understand the way the buffers were to work, so thank you again for making that understandable for me." - Bruce Moffatt Senior Project Manager from one of Australia's leading defence contractors. "I attended your session in Perth recently and found it fascinating. I’m implementing it in one part of our business which has always given us headaches. Now we’ve identified the constraint, the problem has become simple to see. Great stuff." Geoff Brown Director of a leading Australian multi - media supplier. Lewis Trigger - Consultants & Management Ltd E-Mail: email@example.com Phone # Israel: Mobile +972-54-5323553; Wk +972-8-9262984; Fax +972 -8-9262984