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									Item 5                                             Appendix B




         CORPORATE DEVELOPMENT &
              PARTNERSHIPS



                 BUSINESS PLAN
                    2009-12
 “Corporate Development & Partnerships promotes performance
   improvement, good governance, delivery of quality human
      resource services and partnership working to support
            achievement of the Council's objectives”




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            BRIDGEND COUNTY BOROUGH COUNCIL
          CORPORATE DEVELOPMENT & PARTNERSHIPS

Introduction
This Plan serves a number of important functions – namely:

   To show how the services within Corporate Development and Partnerships
    contribute to the Authority’s Corporate Plan, the Corporate Improvement Plan and
    the Bridgend Community Strategy.

   To give an overview of performance during the past year and summarise the
    challenges currently facing the Service.

   To identify the objectives during the next three years.

   To allocate responsibility to specific managers for the attainment of these.

   To provide context for the preparation and implementation of operational plans and
    staff appraisal

   To provide a summary of the revenue budget for Corporate Development and
    Partnerships and the deployment of this.



         Councillor David Sage
         Deputy Leader

         Dave MacGregor
         Assistant Chief Executive, Corporate Development & Partnerships


                                                                      May 2009




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                BRIDGEND COUNTY BOROUGH COUNCIL
              CORPORATE DEVELOPMENT & PARTNERSHIPS

Contents

Introduction .............................................................................................................................. 52

Contents .................................................................................................................................. 53

Section 1: The Service ............................................................................................................. 54

Section 2: Summary of last year’s performance ....................................................................... 62

Section 3: Risks and Challenges .............................................................................................. 64

Section 4: Projects ................................................................................................................... 66

Section 5: Objectives ............................................................................................................... 67

Section 6: Headline Performance Indicators ............................................................................ 83




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           BRIDGEND COUNTY BOROUGH COUNCIL
         CORPORATE DEVELOPMENT & PARTNERSHIPS

Section 1: The Service
Overall Aim & Services Provided
Our overall aim is:

  “Corporate Development & Partnerships promotes performance improvement, good
  governance, delivery of quality human resource services and partnership working to
                   support achievement of the Council's objectives”


Corporate Development and Partnerships is made up of a group of service functions
that form part of the Council’s “corporate centre”. These functions embrace strategic
and operational responsibilities and their potential impact is considerable. The
functions are:


Human Resources
   HR Strategy
   Employee Relations and Transactions
   Employee Transformation and Development
   Development (including SCWDP)
   Health and Safety Unit (including in-house counselling)
   Occupational Health
   Systems Maintenance and Development

Policy & Performance Management
    Performance Management
    Consultation
    Research
    Supporting Local Service Board
    Management of Equalities and Welsh Language Schemes
    Corporate policy formulation, implementation and review

Communications & Marketing
   External media relations
   Internal communications
   Website development
   Marketing
   Corporate identity development

Scrutiny
    Provide advisory and research support to scrutiny committees
    Support Scrutiny Strategy Group
    Run LSB Scrutiny Panel
    Project-manage Research and Evaluation Panel Investigations


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              BRIDGEND COUNTY BOROUGH COUNCIL
            CORPORATE DEVELOPMENT & PARTNERSHIPS

   Electoral Services (from April 1st 2009)
       Maintenance of electoral register
       Management of local, national and European elections



   The functional activity is grouped within the following management units:

                                                                            No. of     Net Budget
                                                                             FTE        2009/10
                                                                            Staff        (£000)
(i) Human Resources, Head of Service - Sarah Kingsbury
Group
  Employee Relations and Transactions                  Julie Bryant           48.5
  Organisational Development                           Linda Hutton             23
  Health and Safety                                    Stuart Charles           13
                                                               Sub Total:     84.5           2,472


(ii) Other Services
    Policy & Performance Management                    Dr Yuan Shen            5.2            401
    Communications & Marketing                         Michelle Bower         14.3            526
    Overview & Scrutiny                                Rebecca David-            5            180
                                                       Knight
  Electoral Services                                   Eirwen Eves               5             231
  Senior Management & Business Support                                         3.8             296
                                                               Sub Total:     33.3           1,634

                                                                   Total:    117.8           4,106

   Further information on these services is available by contacting Linda Lynham on 01656
   643213 or by e-mail to Linda Lynham @Bridgend.gov.uk.




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           BRIDGEND COUNTY BOROUGH COUNCIL
         CORPORATE DEVELOPMENT & PARTNERSHIPS

The Service Context



     Group         Service/Function                     Activity data

                Policy & Performance          The unit coordinates, supports the
                Management (inc. admin)       Local Services Board and offers
                                              advice on performance management,
                                              consultation, equalities. It also
                                              provides a research capacity into
                                              improvement and manages specific
                                              projects.
Corporate       Communications & Marketing    Number of external media enquiries
                                              for 2008/09: 552
Development &
Partnerships    Scrutiny                     The Unit provides advisory, research,
                                             administrative and technical support
                                             for Overview & Scrutiny Committees
                                             and the Local Service Board Scrutiny
                                             Panel
                Electoral Services           Number of electors: 104,393 as at
                                             Dec 2008
                                             19,400 postal vote registrations
                Employee Relations and Transactions
                Professional advice &         Number of disciplinary & grievance
                guidance                      cases : 119 between 1st April 08 –
                                              31ST March 09
                Recruitment &                 Number of adverts placed : 824
                Selection/Advertising
                CRB                           Number of checks undertaken : 4040
                                              1 Apr 08-31 Mar 09
                Absence Management            Number of medical appointments :
                                              611
                Payroll                       1500 new employees; operates 2
Human                                         payrolls; issued 992 P45
                Systems Maintenance &         Helpdesk calls : 1378
Resources       Development
                Pay and Grading
                Projects                      Jobs evaluated : 1,709
                                              JDQ's sore-thumbed : 1,426
                Pay & Reward                  P11D's issued : 2000
                                              Year End Pension records updated :
                                              4,735 (LGPS) and 1,600 (Teachers)
                Development (inc SCWDWP)      Events:
                                               - Courses run : 312
                                               - NVQ Registered candidates : 240
                                               - Individuals supported in qualifying
                                                 and post qualifying training : 63

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                                              Corporate Events:
                                              - Courses run : 236

                                              Members Events:
                                              - Courses run : 57
               Health and Safety (inc Occ Health)

               Preferred Advice and           There have been several interactions
               Guidance                       with HSE over the past 12 months,
                                              most notably;
                                                   Investigation into a dumper
                                                     truck accident
                                                   Inspection on progress with
                                                     stress management
                                                     arrangements
                                                   Inspection/advice on biofuel,
                                                     Pencoed Comprehensive
               Manual Handling                Training Courses : 91
                                              Number of staff trained : 871
               Data Reporting                 CHSU recorded accidents : 904, of
                                              which 72 were reportable to HSE
                                              under RIDDOR
               Counselling                    Counselling sessions : 387

               Occupational Health Contract   Pre-employment job screen checks:
                                              955
                                              Pre-employment paper based
                                              checks: 478
                                              Number of IHR cases : 51




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            BRIDGEND COUNTY BOROUGH COUNCIL
          CORPORATE DEVELOPMENT & PARTNERSHIPS

Community Strategy Themes
The themes of the new Community Strategy expected to be adopted by the Local
Service Board are set out below and it is anticipated that these will also become the
Authority’s Corporate Objectives.


   1.    Healthy Living
   2.    Strong Communities
   3.    Young Voices
   4.    New Opportunities
   5.    Proud Past
   6.    Green Places


Partnerships
Working in partnership with other agencies is an important part of our approach to
service delivery, and key partnerships include:


        Bridgend Local Service Board and its sub structures
        Local Strategic Partnerships
                o Children and Young People Partnership
                o Community Safety Partnership (Safer Bridgend)
                o Never Too Old Action Team
                o Health, Social Care and Wellbeing Partnership
                o Learning and Skills Network
                o Regeneration and Environment Partnership
        South Wales Police
        The Welsh Local Government Association
        The Local Government Data Unit
        Citizens Advice Bureau
        Job Centre Plus
        Pensions Services
        Local Health Board and NHS Trusts
        Consortium Local Authorities in Wales (CLAW)
        South East Wales Shared Services

Cross-cutting issues
The Council is committed to improving our performance on the fundamental themes of
equality and sustainability. WAG Guidance for Local Authorities on the Wales
Programme for Improvement (Circular 28/2005) includes a requirement that the Council
measures progress towards equality and sustainability objectives.

        Equality

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           BRIDGEND COUNTY BOROUGH COUNCIL
         CORPORATE DEVELOPMENT & PARTNERSHIPS

In its development of the Single Corporate Equality Scheme the Corporate
Development & Partnerships service group provides leadership and commitment on
‘Equality’ by setting out the council's policy and strategic direction. The service also
supports the Council’s governance structures for equality policy development and
strategic management. A key objective for the service is to promote compliance with
equalities legislation within the Council’s operational services.

     Sustainability
Corporate Development & Partnerships works closely with the sustainable development
officers in the Communities directorate to promote sustainable development in the wider
context. This is evidenced by the number of actions being taken forward under the
umbrella of the Corporate Plan that will reduce the Council’s carbon footprint, help deal
with the impact of climate change and promote the concept of sustainable communities.




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           BRIDGEND COUNTY BOROUGH COUNCIL
         CORPORATE DEVELOPMENT & PARTNERSHIPS

Priorities
The service seeks to support the Community Strategy Themes – either directly or
indirectly and the table below illustrates the themes that have a direct bearing.


   Community Strategy Theme                               Priorities
                                           Appropriate challenge and scrutiny of
                                           decisions and performance
Healthy Living                             Ensure that the Authority's moral and
                                           statutory duties, in respect of equalities
                                           and human rights legislation are met
                                           Ensure that the Authority's moral and
                                           statutory duties, in respect of equalities
                                           and human rights legislation are met
                                           Ensuring the Council is best placed to
                                           serve its communities through having
                                           suitable employment terms and
                                           conditions and robust human resource
                                           practices
Strong Communities                         Promote greater community engagement
                                           and cohesion
                                           Deliver focussed, accessible and well-
                                           run elections and electoral services
                                           Appropriate challenge and scrutiny of
                                           decisions and performance
                                           Effective communications and promotion
                                           of a positive image of the Council to all
                                           stakeholders
                                           Promote greater community engagement
                                           and cohesion
                                           Appropriate challenge and scrutiny of
Young Voices                               decisions and performance
                                           Ensure that the Authority's moral and
                                           statutory duties, in respect of equalities
                                           and human rights legislation are met
                                           Promote greater community engagement
                                           and cohesion
                                           Appropriate challenge and scrutiny of
                                           decisions and performance
                                           Ensure that the Authority's moral and
New Opportunities
                                           statutory duties, in respect of equalities
                                           and human rights legislation are met
                                           Effective communications and promotion
                                           of a positive image of the Council to all
                                           stakeholders


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                          Appropriate challenge and scrutiny of
                          decisions and performance
                          Appropriate challenge and scrutiny of
Proud Past
                          decisions and performance
                          Appropriate challenge and scrutiny of
Green Places
                          decisions and performance




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           CORPORATE DEVELOPMENT & PARTNERSHIPS

Section 2: Summary of last year’s performance

Key Achievements
         PPMU
          Developed the first Community Strategy for Local Service Board
          Revised the Welsh Language Scheme
          Development of a more flexible arrangement for management of the citizens panel
          KAFKA Brigade project
          Developed a new, single Corporate Equality Scheme
          Delivered Equality and Diversity Programme for staff
          Coordinated and developed Local Delivery Agreement
          Facilitated the Council’s performance improvement by conducting Quarterly
           Business Reviews
          Developed new approach to undertaking Joint Risk Assessment

         Communications & Marketing
          Delivery of first FACE awards
          Rebrand of Bridgenders and Bulletin
          Freedom of the Borough Parade in August 08
          Holocaust Memorial Day event
          Significantly improved links with external media organisations

         Scrutiny
          Revised structures, roles and responsibilities of Scrutiny Committees
          Development of outcome focussed Scrutiny Committee Forward Work Programmes
          Development of Scrutiny panel for LSB

         Electoral
          Improved management of elections

         HR
          Development of Web recruitment to enable online applications
          Introduction of five new key policies to assist line managers with employee issues
          Progress made with Job Evaluation project
          Improved Occupational Health service
          Management Development Programme
          Welsh language and Equality and Diversity training
          Incorporate ICT training into development
          Introduced Pensions Policy and mechanisms for dealing with new legislation
          Established Corporate Health & Safety Policy
          Health & Safety Steering Group and "Champion" now in operation
          Utilising Trent for data capture and reporting
          Staff benefits: Beneden Healthcare, Eyecare International, Childcare vouchers.




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             CORPORATE DEVELOPMENT & PARTNERSHIPS

User/Community Engagement / Customer Care
            Engagement of stakeholder representatives and members of the public in Scrutiny
             Committee’s consideration of community issues (e.g. Royal Mail, Troed Y Ton,
             development of LSB Scrutiny)
            Partnership involvement through LSB
            External communication with general public has been strengthened
            Research base of Citizens Panel has been developed
            Targeted contact with users around specific issues such as Welsh Language, BSL
             users etc
            Contact with voters in relation to elections




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             CORPORATE DEVELOPMENT & PARTNERSHIPS


Section 3: Risks and Challenges

            Integration of Human Resource Services within Corporate Development &
             Partnerships

          Equal Pay
         There are ongoing risks associated with equal pay claims. These include risks in
         terms of the staff resources needed to deal with the claims, the cost of
         introducing new grading structures, the cost of settling claims, and the potential
         for individual action.

          Strong Working Relationships
         There is a need to deliver planned improvements in front line services through
         strong working relationships both internally and externally via partnership
         working, including the development of a strong LSB that gives clear direction to
         the work of the partnerships.

          High Quality Staff
         There is a need to actively recruit, develop, manage and retain motivated high
         quality staff which will ensure safe delivery of quality services.

          Equalities
         Moral and statutory duties must be met in respect of equalities and human rights
         legislation. We must ensure compliance with public sector equality duties on
         race, disability and gender.

          Shared Services
         The Shared Service project is now in a new phase development. The outcome of
         this project will produce challenges (as yet unknown) for the services covered by
         the project and for the Authority as a whole.

          Pay Negotiations for 2009/2010
         It is anticipated that the national pay negotiations for 2009/2010 will be difficult
         and the prospect of industrial action cannot be ruled out. Whilst there are
         implications across the Council services the issue will need to be coordinated by
         staff in Human Resources.

          Crime and Disorder Regulations
         Implementing the Crime and Disorder (Overview & Scrutiny) Regulations 2009 in
         October 2009.

            Community Strategy



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          CORPORATE DEVELOPMENT & PARTNERSHIPS

         Failure to ensure and support delivery of the Community Strategy will risk
         impacting the joined up drive to deliver community improvement towards a long
         term vision, as defined in the Local Government Act 2000.

          Local Service Board
         Failure by the LSB to effectively secure improved collaboration across agencies
         and partnerships would potentially lead to missed opportunities to improve
         outcomes from service delivery.

          Communications and Marketing
         Failure to proactively engage in positive media relations externally and internally
         could impede the positive progress being made at BCBC. It is vital that any
         negative enquiries are dealt with and positive news items stories are
         communicated effectively.

          Electoral Services
         Electoral Services has been a problematic function in the past and it is
         imperative that future elections and resulting internal functions are conducted in
         a timely, precise manner. Much work has already been done to make the service
         more effective and the forthcoming UK Parliamentary elections will be a test of
         this.




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                                   BRIDGEND COUNTY BOROUGH COUNCIL
                                 CORPORATE DEVELOPMENT & PARTNERSHIPS

Section 4: Projects
The following are the significant projects for which the Service holds lead responsibility:

Programme Management Board Projects
PROJECT                                                              PROJECT SPONSOR          PROJECT MANAGER
Human Resources - Pay & Grading                                      Dave MacGregor           Linda Hutton

Capital Scheme Projects
PROJECT                                                              PROJECT SPONSOR          PROJECT MANAGER
n/a

Other Projects
PROJECT                                                              PROJECT SPONSOR          PROJECT MANAGER
Ffynnon                                                              Dave MacGregor           Stewart Kelly
Website development                                                  Dave MacGregor           Elizabeth Jones
TRENT                                                                Sarah Kingsbury          Julie Bryant




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                                CORPORATE DEVELOPMENT & PARTNERSHIPS

Section 5: Objectives
This section demonstrates how the Priorities shown in Section 1 will be achieved by identifying objectives and actions required. These
objectives should form the basis of operational plans prepared by each Manager, as part of the internal performance management
arrangements.

Directorate Priority – Effective communications and promotion of a positive image of the Council to all
stakeholders

     DESIRED                   SERVICE              PLANNED         TIMESCALE     LEAD   METHOD OF        RESOURCE
     OUTCOME                 OBJECTIVE               ACTION       &/OR TARGETS OFFICER MEASUREMENT IMPLICATIONS
Improved                 Broaden the            Create a one-stop From August 09 MB/LR/ Number of       Staff time
communication with       current scope of       shop for                         AP     media enquiries
the media and            external               journalists
general public           communications
                         to target national
                         and Welsh
                         language media
                         Provide the public     Free handbook         Developed from       MB/AP       Percentage of       Financial
                         with more              delivered to all      summer 2009                      households          implications
                         information about      households            for delivery April               receiving a
                         the Council’s                                2010                             handbook
                         functions and          “How Do I?”           From                 LR          Numbers of          Staff time and
                         facilities             Project developed     September                        media               existing budget
                                                to inform             2009                             publishing
                                                residents about                                        project
                                                how they can
                                                access services

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                CORPORATE DEVELOPMENT & PARTNERSHIPS

         To deliver more       Conduct staff        September 09       KB        Percentage of     Staff time and
         positive news         survey on internal                                staff returning   cost of
         stories by liaising   communications                                    survey            producing
         more effectively                                                                          survey
         with internal         “Communication       Following          KB        Number of         Staff time
         clients               Champions” -         results of staff             champions
                               Facilitate           survey about                 engaged
                               communications       communications
                               channels across
                               directorates,
                               encourage greater
                               flow of two-way
                               communication
                               and feedback how
b                              staff suggestions
                               are being heard
                               What’s Your          From November      MB/KB/L   Number of         Staff time
                               Story” project To    2009 (following    R         achievements
                               encourage the        FACE awards)                 being
                               celebration of                                    communicated
                               individual,
                               departmental or
                               authority-wide
                               achievements




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                                  BRIDGEND COUNTY BOROUGH COUNCIL
                                CORPORATE DEVELOPMENT & PARTNERSHIPS

Stakeholders are         To deliver an        Increase the         Training to be      AP   Percentage of      tbc
able to access           interactive, user-   number of staff      devised and              identified staff
relevant information     friendly regularly   who are able to      rolled out by Oct        trained
in a suitable format     maintained           maintain, update     2009
that is professionally   website              and publish onto
presented                                     website and
                                              intranet
                                              Suitable             January 2010        AP   New look           tbc
                                              technological        and ongoing              website live in
                                              developments are                              January 2010
                                              incorporated and
                                              existing standards
                                              maintained /
                                              improved
Present clear            Develop              Develop brand        External:           AP   Number of          Staff time and
professional image of    Corporate            guidelines           October 2009             communications     costs to update
the Council              branding                                  Internal:                presented using
                                                                   December 2009            brand standard
                                              Develop              From October        AP   Number of signs    Directorate/Serv
                                              Corporate            2009                     updated            ice budgets as
                                              Signage                                                          need arises



Directorate Priority - Promote greater community engagement and cohesion

     DESIRED                 SERVICE              PLANNED            TIMESCALE   LEAD    METHOD OF    RESOURCE
     OUTCOME                OBJECTIVE              ACTION          &/OR TARGETS OFFICER MEASUREMENT IMPLICATIONS



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Standardised                              Develop               Aug 09-Mar 10   YS/RO     New strategy       Staff time with
approach to            To develop         Engagement and                                  and guidance in    input from
community              consultation and   Consultation                                    place              external
engagement             engagement         Strategy for                                                       specialists
                       mechanisms for     BCBC
Coordinated            the Council’s      Develop forward       December 2009   YS/RO     Consultation       Staff time
approach to the        internal and       work programme                                  programme in
Council’s consultation external           for the Council’s                               place with
activity               consultation       consultation                                    Directorate buy-
                                          activity, including                             in
                                          Citizens' Panel
                                          Surveys, in
                                          liaison with
                                          Directorates and
                                          Cabinet
                                          Revise and            By Mar 2010     YS/RO/M   Number of users Staff time
                                          update                                B/AP
                                          Consultation
                                          Section of website
Engagement of staff                       Conduct BCBC          March 2010      YS/RO     Report of survey   Staff time with
in shaping the future                     staff climate                                   with               input from
Transformation                            survey                                          recommendatio      external
Programme                                                                                 ns                 specialists




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Increased number of   To achieve a       Evaluate current     September       YS/HH   Report to LSB     Staff time
citizens actively     coordinated        activity             2009                                      LSB
engaged in public     approach to                                                                       Development
service design        citizen                                                                           Funding
                      engagement that                                                                   secured to fund
                      all LSB partners                                                                  additional
                      and partnerships                                                                  capacity
                      can use            Agree a citizen      December 2009   YS/HH   Agreement of      Staff time
                                         engagement                                   BCBC Cabinet
                                         strategy and                                 and the LSB
                                         action plan
                                         Implement action     April 2010 –    YS/HH   To be             To be
                                         plan                 March 2012              determined        determined
Strengthen            To improve         To establish a       September       YS/HH   First meeting     Staff time
partnership working   working            task and finish      2009                    held
                      relationships      group
                      between the        Identify needs and   December 2009   YS/HH   Report of the     Staff time
                      voluntary sector   priorities for                               task and finish
                      and partnerships   partnership                                  group
                      within the LSB     working with the
                      mode               voluntary sector
                                         To develop a         Sept 2010       YS/HH   Agreement         Staff time.
                                         partnership                                  achieved with     Additional
                                         agreement with                               LSB members       resources for
                                         common                                                         consultation to
                                         objectives,                                                    be determined
                                         measures and
                                         other mechanisms


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Effective community   To improve the       Identify needs and December 2009   YS/HH   Report to the     Staff time
planning              quality of support   expectations for                           LSB
                      for the LSB          support by LSB
                                           To develop a       March 2010      YS/SK   Members are       Staff time
                                           Local Observatory                          satisfied with
                                           for use by LSB,                            the information
                                           BCBC and Local                             provided
                                           Community
                                           Agree a suite of   December 2009   YS/HH   Report to LSB     Staff time
                                           outcome                                    Delivery Board
                                           measures for the
                                           community
                                           strategy




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Directorate Priority - Ensure that the Authority's moral and statutory duties, in respect of equality and human
rights legislation are met
       DESIRED               SERVICE              PLANNED          TIMESCALE    LEAD   METHOD OF         RESOURCE
      OUTCOME               OBJECTIVE              ACTION        &/OR TARGETS OFFICER MEASUREMENT IMPLICATIONS
Equality and fairness   To implement a        Provide services   December 2009 YS/LS  EIA taking place Staff time
is recognised as        programme of          with guidance and                       across
critical to our         Equality Impact       templates to carry                      Directorates
business                Assessments in        out EIA and roll-
performance             areas identified as   out EIA process
                        high priority,        across
                        including grant       Directorates
                        funded activities,
                        within the lifetime   Develop EIA         October 2009   YS/LS   Training module    Tbc
                        of the Corporate      training                                   developed
                        Equality Scheme
                        (2012).
                                              Delivery of EIA     October 2010   YS/LS   Percentage of      tbc
                                              training                                   staff trained
                                              Report and          May 2010       YS/LS   Annual             Staff time
                                              publish EIA                                monitoring
                                              summary as part                            report published
                                              of the Corporate                           on time
                                              Equality Scheme
                                              annual monitoring
                                              report




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Customers are             Improve access to   Train staff          Programme to     YS/LS      Percentage of        Training budget
treated fairly and with   services of                              start Jan 2010              staff trained on
respect and our           targeted groups                                                      e-learning.
services are                                  Run 2 Pilot          Tba              YS/LS                           Tba
accessible to the                             Schemes                                          Number of staff
whole Community                               Develop self         January 2010     YS/LS      taken part in        Staff time
                                              assessment                                       equality training.

                          Raise awareness     Communication:       March 2010       YS/LS/SK Number of              Staff time
                          around Corporate    Promote positive                               external media
                          Equality Scheme     developments in                                publications.
                          and Welsh           Welsh Language
                          Language            and equality
                          Scheme
                          Implement all       Produce bilingual    April 2010       YS/SK/A    Website live         Staff time
                          actions for         website for BCBC                      P
                          2009/2010 Welsh
                                              Bilingual job        April 2010       Sarah     Number of
                          Language
                                              advertising                           Kingsbury bilingual adverts
                          Scheme
                                              Welsh Language       October 2009     YS/SK      Development of
                                              Skills Strategy                                  strategy
                                              Conduct linguistic   March 2010       YS/LS/SK Percentage of          Staff time
                                              skills audit                          /Linda   sections having
                                                                                    Hutton   completed
                                                                                             linguistic skills
                                                                                             audit




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                           BRIDGEND COUNTY BOROUGH COUNCIL
                         CORPORATE DEVELOPMENT & PARTNERSHIPS

                                     Equality training     Agreed by       YS/LS/SK Percentage of     Staff time
                                     needs survey          January 2010    /Linda   sections having
                                                                           Hutton   completed
                                                                                    training needs
                                                                                    survey

Directorate Priority - Appropriate challenge and scrutiny of decisions and performance
      DESIRED          SERVICE           PLANNED             TIMESCALE   LEAD    METHOD OF              RESOURCE
     OUTCOME          OBJECTIVE            ACTION          &/OR TARGETS OFFICER MEASUREMENT           IMPLICATIONS
Improved           To strengthen     Develop service       January 2010 YS/JT   Number of local       Staff time
performance        evaluation of     level local PI's to                        PI's linked to
information and    performance of    meet client needs                          Directorate
analysis           services                                                     Priorities
                                     Work at securing      September    YS/JT   End of year PI        Staff time.
                                     improvement in        2010                 analysis              Specific
                                     20% of our                                 2009/2010             resource
                                     Performance                                                      implications will
                                     Indicators for                                                   apply to
                                     2009/2010                                                        Directorates in
                                                                                                      relation to
                                                                                                      achieving
                                                                                                      improvement
                                     Develop Scrutiny      December 2009   YS/JT/RD PI Reports        Staff time
                                     and CMB                               K
                                     performance
                                     reporting




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                             BRIDGEND COUNTY BOROUGH COUNCIL
                           CORPORATE DEVELOPMENT & PARTNERSHIPS

                     To complete the    Develop Ffynnon       August 2009 –   YS/SK      Project plan       Staff time
                     development of     project plan and      March 2010                 complete as per
                     Ffynnon by March   implement                                        Centre of
                     2010                                                                Excellence
                                                                                         guidelines
                                        Develop training      October 2009    YS/JT/JF   Training plan      Staff time for
                                        plan                                             milestones         development of
                                                                                         achieved           plan, training
                                                                                                            budget for
                                                                                                            delivery
                                        Develop QBR           November 2009   YS/JT/JF   Quarter 2 QBR      Staff time
                                        data set in
                                        Ffynnon
                                        Run Communities       Tba             YS/JT/JF/                     Staff time
                                        Directorate pilot                     Colin
                                                                              Hopwood
                                        Roll out Ffynnon      March 2010      YS/JT/JF Number of            Staff time
                                        to all Directorates                             Directorates
                                                                                        using Ffynnon
Outcome     focussed To improve the     Quality assure        August 2009     YS/JT/CH Outcome              Staff time
planning              quality of the    2009-2012                                       focussed
                      Council’s         Directorate                                     business plans
                      business plans    Business Plans
Effective and joined To develop and     Implement the         November 2009   YS/SK      Project           Staff time
up use of data across implement Local   basic package                                    progressing
the Borough           observatory by    InfoBase system                                  according to
                      April 2010        and identify local                               plan
                                        data sets.



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Item 5                                                                                                     Appendix B

                                BRIDGEND COUNTY BOROUGH COUNCIL
                              CORPORATE DEVELOPMENT & PARTNERSHIPS

                                           Implement the         March 2010   YS/SK   Project            Staff time
                                           further                                    progressing
                                           customisation                              according to
                                           package InfoBase                           plan
                                           system and
                                           identify local data
                                           sets.
Bridgend regarded as To raise the profile  Formulation of       July 2009    RDK     Bid successful     Staff time and
exemplar authority for of the Council’s     Scrutiny                                                     WAG funding
Scrutiny               scrutiny function    Development
                                            Fund bids.
                                           Delivery of          March 2010
                                            projects (if
                                            funding
                                            approved) –
                                            Scrutiny
                                            Timebank
                                            Project and
                                            Homelessness
                                            Prevention




                                            Contribute to the    March 2010           Participation in   Staff time and
                                            WLGA Scrutiny                             event              costs within
                                            Champion’s                                                   budget
                                            network events



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Item 5                                                                                                 Appendix B

                              BRIDGEND COUNTY BOROUGH COUNCIL
                            CORPORATE DEVELOPMENT & PARTNERSHIPS

                                          Participation in     September            Involvement in   Staff time and
                                          Cardiff City         2009                 Cardiff CC       costs within
                                          Council’s Scrutiny                        project          budget
                                          and Regulation
                                          research project
Overview          and To operationalise   Briefing and         October 2009   RDK   Number of     Staff time and
Scrutiny        being the LSB Scrutiny    training for panel                        panel members from within budget
respected and valued Panel                members of LSB                            trained
as     an    important                    Scrutiny panel
Community
Leadership function
which adds clear                          Development of                            SMART FWP        Staff time and
value to the Council                      LSB Panel FWP                                              from within budget
and LSB’s decision
making and delivery
structures          by
enhancing
accountability    and
governance
arrangements

Compliance      with Implement Crime      Report to the      July 2009
legislation          and Disorder         Scrutiny Strategy
                     (Overview &          Group to agree on
                     Scrutiny)            responsibility for
                     Regulations 2009     discharging the
                                          function




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Item 5                                                                                                         Appendix B

                               BRIDGEND COUNTY BOROUGH COUNCIL
                             CORPORATE DEVELOPMENT & PARTNERSHIPS

                                          Develop and      Oct 2009
                                          agree on a                                       Implementation    Staff time and
                                          protocol for the                      RDK        of Regulations    from within budget
                                          Community Safety
                                          Partnership
                                          Review Forward   Mar 2010
                                          Work Programme
                                          to ensure
                                          examination of
                                          crime and
                                          disorder issues

Directorate Priority - Ensuring the Council is best placed to serve its communities through having sustainable employment
terms and conditions and robust human resource practices.
     DESIRED                SERVICE            PLANNED         TIMESCALE   LEAD     METHOD OF       RESOURCE
    OUTCOME                OBJECTIVE            ACTION       &/OR TARGETS OFFICER MEASUREMENT IMPLICATIONS
Pay & Grading          Introduce a new     Complete JE.     April 2010   LH      Against project Unknown, but
                       pay and grading     Commence pay                          plan            considerable
                       systems which will   modelling.
                       withstand an        Consult with
                       Equality Impact      Trade Unions
                       Assessment
Equal Pay              Agree Equal Pay     Adhere to legal    April 2010        LH         Against project   Unknown, but
                       Settlements at      processes.                                      plan              considerable
                       cost efficient rate Consult with
                                           Trade Unions




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Item 5                                                                                                 Appendix B

                               BRIDGEND COUNTY BOROUGH COUNCIL
                             CORPORATE DEVELOPMENT & PARTNERSHIPS

Continuing roll out   To upskill             Ensure all          May 2010     LH   Attendance on
and evolution of      managers within        managers with                         programme
Management            BCBC to improve        line management
Development           performance            responsibility
Programme                                    down to 4th tier
                                             complete
                                             programme
Development of        To assist with         Pilot scheme to     September    LH   Numbers of        Administrative
Apprenticeship        "hard to fill" posts   be developed in     2009              placements        (HR).
Scheme Programme      and provision of       Building Services                                       Salary costs to be
                      training for young                                                             met by service
                      people
Anite project         Introduction of an     "Back" scanning    End of June   PW   Against project   Administrative
                      electronic             to be completed.   2009               plan              only
                      scanning and           "Back" indexing to
                      indexing system        be completed.
Rebuild and data      An accurate            First stage of     June 2009     PM   Against project   None
cleanse in Trent      HR/Payroll system      project plan to be                    plan
                      to enable robust       completed in June
                      management             2009
                      information
E-Teach               Introduction of an     Complete training   June 2009    AJ   Successful        Additional
                      electronic system      in April 2009.                        implementation    software costs
                      of paying supply       Introduce system
                      teachers               1 June 2009




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Item 5                                                                                                           Appendix B

                                  BRIDGEND COUNTY BOROUGH COUNCIL
                                CORPORATE DEVELOPMENT & PARTNERSHIPS

ISA                      Comply with ISA       Monitor progress     June 2010         PW     Successful    None
                         regulations           and train/brief                               move from CRB
                                               staff and                                     to ISA
                                               customers
                                               accordingly
Health and safety        Establish fit for     Undertake H&S        12 audits         SC     Audit reports     Implications for
policy and protocol      purpose, current      audits of business   undertaken               presented to      service areas in
review and               H&S protocols         units                within the year          appropriate       addressing any
development                                                                                  managers          issues identified
Improve the Health       Identify measures     Complete the         June 2009         SC     Health &          None
and wellbeing of staff   to help reduce        Health and                                    Wellbeing Audit
                         incidence of          Wellbeing Audit                               report and
                         occupational          (ie focus groups                              "Improvement
                         stress within pilot   and identify                                  Plan"
                         areas                 remedial
                                               measures)


Directorate Priority - Deliver focussed, accessible and well-run elections and electoral services
      DESIRED                SERVICE                PLANNED           TIMESCALE   LEAD    METHOD OF    RESOURCE
     OUTCOME                OBJECTIVE                ACTION         &/OR TARGETS OFFICER MEASUREMENT IMPLICATIONS
Elections viewed as      Prepare and           Organise conduct     June 2009    EE      Election
being well managed       manage the            of elections
                         European              Submit accounts      December 2009     EE     Accounts
                         Elections                                                           submitted on
                                                                                             time
                         Prepare for           Book polling         Tbc               EE     To be
                         possibility of UK     stations                                      confirmed,


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Item 5                                                                                                 Appendix B

                              BRIDGEND COUNTY BOROUGH COUNCIL
                            CORPORATE DEVELOPMENT & PARTNERSHIPS

                      Parliamentary      Provisional staff   Tbc             EE   dependant on
                      Elections          list                                     announcement
                                         Train staff         Tbc             EE   of election date

Improve current IT    Replace current    Consider options   September        EE   New system in
system                software system,   for new system     2009                  use
                      Computer Share     (tender if
                      (Strand System)    necessary)
                                         Install new system December 2009    EE
Greater clarity and   Resolve            Report to Council   December 2009   EE   Use of             Staff time
synchronisation of    Welsh/English                                               Welsh/English
local and national    street names                                                street names
interpretation of     issue                                                       clarified
street names          Ensure             Update UPRN's to December 2009      EE   Number of          Staff time
                      consistency of     comply with                              references that
                      property details   NLPG                                     comply with
                                                                                  local gazeteer




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     Item 5                                                                                                             Appendix B

                                        BRIDGEND COUNTY BOROUGH COUNCIL
                                      CORPORATE DEVELOPMENT & PARTNERSHIPS


     Section 6: Headline Performance Indicators
     The following have been identified as key indicators for evaluating performance:

                                                                                                                     2008/09
                                  Indicator                                               2007/08     2008/09                    2009/10
    Service          Ref. No.                          Indicator Description                                          Welsh
                                    Type                                                Performance Performance                   Target
                                                                                                                    Average
                   CHR/001       Core         The percentage of employees including             8.05        6.43 Not available
                                              teachers and school based staff who                                yet
                                              leave the employment of the local
                                              authority, whether on a voluntary or
                                              involuntary basis
                   CHR/002       Core         The number of working days/shifts per                Not
                                                                                               14.83 published Not available
                                              full time equivalent (FTE) employee                              yet
                                              lost due to sickness absence
                   CLPI/001      Local        The percentage of staff appraisals                                  n/a                100%
                                              completed within the year

These will be developed as per Section 5 action: To develop KPI’s in Services




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