Client Satisfaction Questionnaire - DOC - DOC by 22NYo60

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									                                                                              222 Balham High Road
                                                                                London SW12 9BS
                                                                             Telephone 020 8675 5211
                                                                            energyassessors@cibse.org


Low Carbon Energy Assessors, please insert your company logo and your name
                       and assessor number here

                          Client satisfaction questionnaire


  1. Did the LCEA keep agreed appointments?




  2. Did the LCEA explain the various levels of service available and agree a
     schedule of requirements with you?

     _______________________________________________________________

     _______________________________________________________________

  3. Did the LCEA and/or their staff conduct themselves in a professional manner
     while on your premises?

     ________________________________________________________________

     ________________________________________________________________


  4. Was the report and certificate produced on time?

     ________________________________________________________________

     ________________________________________________________________


  5. Was the level of detail provided in the report too spare / about right / too great?

     ________________________________________________________________

     ________________________________________________________________
6. Was the report provided for you useful in reducing the energy use of your
   building?

   ________________________________________________________________

   ________________________________________________________________


7. How would you rate the value provided by the LCEA?

   excellent / good / fair / poor


8. Did the building achieve the grade of certificate you had hoped for?

   ________________________________________________________________

   ________________________________________________________________


9. Did the LCEA explain how the grade compares with a new building of the same
   type?

   ________________________________________________________________

   ________________________________________________________________


10. Will you be implementing any changes to your building as a result of this report?

   ________________________________________________________________




11. If not, can you tell us why?

   ________________________________________________________________

   ________________________________________________________________

   If you were happy with your CIBSE Low Carbon Energy Assessor we would be
   very grateful if you would provide a comment on the value of employing a Low
   Carbon Energy Assessor for us to use in future marketing

								
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