sirxrsk002a Maintain store security

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					                        Certificate III
                              in
                           Retail

Learning and Assessment Material




                   SIRXRSK002A
     MAINTAIN STORE SECURITY




SIRXRSK002A   Maintain store security   January 2008   Version 1   Page i of 15
Contents
Implement specific store security policies …………………………………….3
Monitor and assess security procedures ………………………………………4
Implement store security procedures relating to theft of merchandise ……..5
Security of valuables …………………………………………………………….5
Store policy on banking procedures ……………………………………………6
Implementing staff training and communicating store policies and
procedures ………………………………………………………………………..6
Reporting matters likely to affect store security ……………………………….7
TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS………….8
Assessment task …………………………………………………………………9
ASSESSMENT MODE A - Oral questioning …………………………………10
ASSESSMENT MODE B - Skills observation checklist …………………….11
Participant survey of materials ………………………………………………..14
Suggested Answers …………………………………………………………….15



                               Hinson Institute of Training




         SIRXRSK002A   Maintain store security   January 2008   Version 1   Page ii of 15
SIRXRSK002A                MAINTAIN STORE SECURITY


Element of competency:
1. Monitor and maintain store security



Implement specific store security policies

Within this step we will be looking at implementing store security policies and
procedures for the following:

       Customers
       Staff/staff property
       Visitors, sales representatives, contractors, vendors
       Stock/records
       Cash and cash movement
       Equipment and premises
       Opening and closing of premises
       Theft/armed robbery
       Events likely to endanger customers or staff.

The focus of this Step looks at implementing store policy and procedures.

Before being able to implement these, it is first necessary to identify and
collect those policies and procedures which currently exist within the
workplace, dealing with the issues as listed.




       SIRXRSK002A   Maintain store security   January 2008   Version 1   Page 3 of 15
Monitor and assess security procedures

This step looks at the monitoring and assessment of current store security
procedures in terms of:

       Customers - identifying areas where customers are not permitted or
        identifying the actions and activities of customers which are prohibited.

       Staff - identifying activities or actions of staff which are prohibited.

       Staff property - identifying the security of staff property together with
        items/articles which are prohibited from being brought into the store.

       Visitors, sales representatives, contractors, vendors - access to various
        locations within the store, delivery and removal of products/equipment.

       Stock/records - maintenance and safekeeping.

       Equipment and premises - presentation of equipment and premises, to
        ensure the safety of all persons coming into contact with or using them.

       Opening and closing of premises - the sequence of procedures
        ensuring that unauthorised persons are not in a position to be on
        premises during prohibited periods.

       Armed robbery - to ensure the safety of staff and customers should the
        event occur.

       Other events likely to endanger customers or staff - events such as the
        occurrence of a fire or some other event requiring the evacuation of
        people from the store.


As a reminder, the issues of theft and cash movement have been excluded as
they constitute the greatest threat to store security and as such are dealt with
specifically later.

The best and most effective way to monitor store security procedures for
these issues is to prepare a checklist which identifies the essential
requirements.

Checklists can be used to assess how effectively store security procedures
are being applied within the workplace.

Checklists provide a visual summary of the issues involved in security and
provide an overview of the most common deficiencies.

The checklist can be used as a tool to identify whether staff have the required
skills and knowledge and how they apply these skills and knowledge in the
workplace. As such, a checklist is a valuable aid in determining any training
required by the team and can help to identify what methods could be used to
address any deficiencies – for example, group training, individual counselling.



       SIRXRSK002A    Maintain store security   January 2008   Version 1   Page 4 of 15
Implement store security procedures relating to theft
of merchandise

Theft of merchandise by customers or employees represents the single
highest reason for loss to retailers.

One issue to highlight is that theft is theft, no matter who steals. The process
for dealing with theft should be the same whether the offender is a customer
or an employee. The only difference between customer theft and employee
theft is that in the case of employee theft, dismissal is an additional option.

Look at your store security policy on theft and answer the following questions:

Does the policy:

       Apply to customers and employees?
       Identify a process for denying the opportunity for theft?
       Identify a process for delaying the opportunity for theft?
       Identify the process for deterring the opportunity for theft?
       Identify the process dealing with theft should it occur?



Should you answer ‘no’ to any of the questions listed above, revisit your policy
and make amendments so that the ‘no’ answers change to a ‘yes’ response.


Security of valuables

In this instance, ‘valuables’ are described as cash, credit, cheque and
EFTPOS transactions that occur within a retail store including the equipment
used to process and secure such transactions.

This step looks at the policies and procedures required to ensure that
opportunity for observation and theft by employees and other persons is
minimised.

Look at your store security policy on cash, credit, cheque and EFTPOS
transactions and answer the following questions. Does the policy:

       Identify criteria for staff discount purchases?
       Identify criteria for purchases generally?
       Identify criteria for staff hold and staff lay-by?

Should you answer ‘no’ to any of these, revisit your policy and make
amendments so that the ‘no’ answers change to a ‘yes’ response.




       SIRXRSK002A    Maintain store security   January 2008   Version 1   Page 5 of 15
Store policy on banking procedures

Banking procedures include the clearance and balancing of cash registers
and credit transactions, which results in the preparation of documentation for
notification to credit agencies and the banking of monies.

Examine the store policy dealing with this issue and answer the following
questions. Does the policy:

       Attach responsibility to nominated persons to undertake activities
        associated with credit and cash balances?

       Stipulate the requirements as to when, where and how often credit and
        cash balances occur?

       Provide advice on procedures to follow when delivering cash to banks?

       Provide clear direction on cash holding within the store as to secure
        storage and access?

Should you answer ‘no’ to any of these, revisit your policy and make
amendments so that the ‘no’ answers change to a ‘yes’ response.


Implementing staff training and communicating store
policies and procedures

To have store policies and procedures in place means little unless all staff are
fully informed and conversant with required practices and procedures.

How to get staff conversant with these required practices and procedures can
be a difficult task.

In most retail stores staff have varying degrees of access to store policies and
procedures, and different degrees of authority in dealing with security issues.

This step looks at implementing staff training and informing team members of
the policies and procedures pertaining to store security, within the individual’s
permitted areas of access and responsibility.

Before conducting any staff training you must establish the answer to two
questions:

       “What needs to be learned?”

       “Who needs to know it?”




       SIRXRSK002A   Maintain store security   January 2008   Version 1   Page 6 of 15
Reporting matters likely to affect store security

Throughout any workplace coaching delivery or group training process, issues
associated with store security arise.

It is essential that when such issues are dealt with they result in some form of
action.

In most situations the type of action generated results in a report being
prepared for management.




     SIRXRSK002A    Maintain store security   January 2008   Version 1   Page 7 of 15
SIRXRSK002A              MAINTAIN STORE SECURITY

TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS

The Trainee will be required to demonstrate competence on the job, in
practical demonstration; observation, question/answer and role-play
situations, incorporating verbal questions and written work, including
completing workplace forms, either to the RTO Trainer or Supervisor, under
the guidance of the RTO Trainer.


Element of competency:
1. Monitor and maintain store security


1.    What do you need to do before implementing a security policy?




2. What is the best and most effective way to monitor security procedures?




     SIRXRSK002A   Maintain store security   January 2008   Version 1   Page 8 of 15
3.   What is the reason for the highest losses to retailers?




4.   Why 2 questions do you need to ask before conducting staff training?




Assessment task



Provide your workplace assessor with a detailed written report that identifies
how you are able to monitor and maintain store security.

Include samples and examples of workplace policies and procedures where
appropriate.




     SIRXRSK002A    Maintain store security   January 2008   Version 1   Page 9 of 15
   ASSESSMENT MODE A - Oral questioning
Trainee name:
Name of Workplace:
RTO Trainer name:
Unit/s of competency:      SIRXRSK002A
Unit Name:                 MAINTAIN STORE SECURITY
Date of training/
assessment visit:

Instructions: In addition to written answers provided above, the trainee is required to
provide verbal answers to the following questions that will be asked by the RTO Trainer.
Read the questions prior to the Trainer’s visit, and be prepared to answer them, obtaining
help where necessary.
Did the trainee satisfactorily answer the following questions:                        Yes              No

1. What do you need to do before implementing a security policy?                                       
2. What is the best and most effective way to monitor security procedures?                             
3. What is the reason for the highest losses to retailers?                                             
4. Why 2 questions do you need to ask before conducting staff training?                                
5. What are your workplace procedures for processing transactions?                                     
6. How do you report problems with store security?                                                     

The trainee’s underpinning knowledge was:
Satisfactory                                  Not Satisfactory 
Notes/comments :
Question 1:


Question 2:


Question 3:


Question 4:


Question 5:


Question 6:


RTO Trainer signature:
Trainee signature:
Date of assessment:




          SIRXRSK002A        Maintain store security    January 2008      Version 1         Page 10 of 15
ASSESSMENT MODE B - Skills observation checklist
Trainee name:
Name of workplace:
RTO Trainer name:
Unit/s of competency:            SIRXRSK002A
Unit Name:                       MAINTAIN STORE SECURITY
Date of training/
assessment visit:

During the demonstration of skills, did the trainee:                                  Yes           No         N/A
Store policies and procedures implemented to ensure store security                                            
maintained.
Security procedures are monitored and reviewed according to store                                             
policy.
Procedures implemented to minimise theft of easily stolen merchandise.                                        
Security of cash, cash register and keys maintained according to store                                        
policy.
Store procedures in regard to transactions implemented.                                                       
Team members are informed of store policies and procedures in regard                                          
to security.
Team members provided with feedback in regard to implementation/non                                           
implementation of store security procedures.
Staff provided with on going supervision and training to facilitate                                           
awareness and detection of theft.
Matters likely to affect store security reported according to store policy.                                   
The trainee’s performance was:                        Not Satisfactory              Satisfactory          
Feedback to trainee:
-----------------------------------------------------------------------


-----------------------------------------------------------------------


-----------------------------------------------------------------------


Trainee signature:


RTO Trainer signature:




I confirm competence for this unit SIRXRSK002A                                     _________________
                                                                                    (Manager signature)

                                                                                   _________________
                                                                                         (Date)




       SIRXRSK002A               Maintain store security      January 2008       Version 1          Page 11 of 15
                                          COMPETENCY RECORD - SIRXRSK002A
After assessment the assessor, the supervisor and participant should sign the competency record. If competency is not achieved at the first attempt, strategies to
address the performance gaps need to be identified and a time for re-assessment organized.


     Assessment Strategies                                Assessor Comments
     C U R R E N T
     C O M P E T E N C I E S

     Oral/written questions                                              _____________________________________________
     Activities
                                                                         _____________________________________________
     Workplace project
                                                                         _____________________________________________
     Supervisor/3rd party report
                                                                         _____________________________________________
     Self-Assessment                                                     _____________________________________________
     Other                                                               _____________________________________________

                                                                             Valid            Sufficient            Authentic             Current
     The evidence supplied is:
                                                                                                                                        
                                                               The participant is competent has shown competence in all of the
                                                               following elements:


                                                                Monitor and maintain store security




     Trainee Signature:                                   _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _   D A T E _ _ _ _ _ _ _ _ _



     Supervisor Signature:                                _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _   D A T E _ _ _ _ _ _ _ _ _



     Trainer Signature                                    _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _   D A T E _ _ _ _ _ _ _ _ _


     The Trainee is
     NOT YET COMPETENT:                                                         D A T E     F O R     R E A S S E S S M E N T :         _ _ _ _ _ _ _ _ _ _ _



     Strategies to address gaps in
     trainee performance:




                      SIRXRSK002A            Maintain store security        January 2008             Version 1         Page 12 of 15
                                                                 Off-the-Job Training Log

Trainee Name: ____________________________________                                  Supervisor signature: _________________________________

Company: __________________________________________________________________                                                     Date: ______/______/200____

Certificate:     II             III     IV            in
 Business (Office Admin/Admin)                    Civil Construction                     Extractive Industries                        Food Processing
 Hospitality                                      Process Manufacturing                  Retail Operations                            TDT (Road Transport)
 TDT (Warehousing)                                Telecommunications (Call Centres)                                                    _________________
List below the times allocated to “Off-the-Job” training for:                                                 SIRXRSK002A – Maintain store security

               Activity                               Activity                                   Activity                                   Activity
  Date          code       Duration        Date        code           Duration         Date       code        Duration           Date        code      Duration




Activity Code
   1.    Read self-paced guides                                                         2. Developed knowledge of use and safety requirements
   3.    Met with Workplace Coach                                                       4. Worked on assessment tasks
   5.    Discussion on phone                                                            6. Discussed assessment tasks
   7.    Researched store policy and procedures                                         8. Researched legislative requirements
   9.    Researched workplace policies and procedures                                   10. Researched industry codes of practice
   11.   Observed other staff member/s maintaining security                             12. Performance appraisal
   13.   Other research                                                                 14. Read relevant industry publications
   15.   Staff training                                                                 16. Talking to the supervisor
   17.   Complete appropriate paperwork relevant to task                                18. Other: (specify) __________________________________________




                                        SIRXRSK002A     Maintain store security   January 2008    Version 1     Page 13 of 15
                                      Participant survey of materials


Unit code: SIRXRSK002A                                                          Unit name: Maintain store security

Date……..……………


                                                       Instructions:
Please complete the questionnaire by circling the one number that best describes your answer to each
question. Please read each question carefully. For mailed surveys, place the completed questionnaire in
the enclosed reply paid envelope and post it back within seven days




Q1.      Thinking in general about the material you were given for this unit, how would you
         rate it overall?

                       Circle only one answer
Poor ………………………………………………………………………….…... 1
Fair ……………………………………………………………………………….. 2
Good …………………………………………………………………………..…. 3
Very Good ……………………………………………………………………….. 4
Excellent ...……………………………………………………………………….. 5
Don’t know ……………………………………………………...…………...….. 6

Q2.   How strongly do you agree or disagree with the following statements about the unit
material?
                                  Circle one answer only for each statement



                                                                                                                                      Don’t know
                                                                                               Agree nor
                                                                     Disagree


                                                                                    Disagree




                                                                                               Disagree
                                                                     Strongly




                                                                                                                           Strongly
                                                                                                Neither




                                                                                                               Agree



                                                                                                                            Agree



                                                                                                                                         / NA
 a. The layout of the reading material made it easy to use/read        1            2             3            4             5           6
 b. The layout of the assessment material made it easy to use/read     1            2             3            4             5           6
 c. The font size of the material was large enough                     1            2             3            4             5           6
 d. The reading material assisted me to complete the assessment        1            2             3            4             5           6
 e. The material was easy to understand                                1            2             3            4             5           6
 f. The graphics/pictures were useful                                  1            2             3            4             5           6
 g. The graphics/pictures were sufficient in number                    1            2             3            4             5           6
 h. The graphics/pictures were legible                                 1            2             3            4             5           6
 i. The materials was free from typing errors                          1            2             3            4             5           6
 j. The material was relevant to my job/workplace                      1            2             3            4             5           6

Comments: Please expand on the above points if you rated any of them less than 3
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________



               SIRXRSK002A          Maintain store security    January 2008           Version 1            Page 14 of 15
                                 Suggested Answers

                    SIRXRSK002A                      Maintain store security


1. What do you need to do before implementing a security policy?

Before being able to implement these, it is first necessary to identify and collect those
policies and procedures which currently exist within the workplace, dealing with the issues
as listed.

2. What is the best and most effective way to monitor security procedures?

The best and most effective way to monitor store security procedures for these issues is to
prepare a checklist which identifies the essential requirements.

3. What is the reason for the highest losses to retailers?

Theft of merchandise by customers or employees represents the single highest reason for
loss to retailers.

4. Why 2 questions do you need to ask before conducting staff training?

Before conducting any staff training you must establish the answer to two questions:

      “What needs to be learned?”

      “Who needs to know it?”




           SIRXRSK002A   Maintain store security   January 2008   Version 1   Page 15 of 15

				
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