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									         London Metropolitan University

                  Handbook for Examiners

                      Academic Year 2005-6




London Metropolitan University   p.1 of 27   Examiners’ Handbook June 2005-6
London Metropolitan University
Handbook for Examiners
Academic Year 2005/6


Contents
                                                                                        Page

1.      Introduction                                                                        2


2.      University Awards and Modular Frameworks                                            4


3.      Responsibilities of the University’s Examiners                                     4


4.      Structure and Operation of Assessment Boards                                        8
        (Subject Standards Boards and Awards Boards)


5.      Quality Assurance and the role of External Examiners                              10


6.      External Examiner’s Annual Report                                                 11


7.      External Examiner’s Fees                                                          12


8.      External Examiner Appointment Process                                             12


9.      Documentation Made Available to External Examiners                                13


10.     Equality and Diversity in the University                                          14


11.     Contact Details                                                                   15


Appendix A
Guidelines for Briefing External Examiners                                                 17


Appendix B
- Processing External Examiners’ Reports and Payments
- Service Levels for Nominations, Reports and Payments                                     18

Appendix C
- Subject Standards Examiner Annual Report
- Awards Examiner Annual Report                                                            20



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Section 1.
Introduction

Dear Examiner


Welcome to the London Metropolitan University Examiners’ Handbook.

This Handbook has been compiled to assist you in the essential role you play in the
University’s quality assurance system in guaranteeing:

   first, that the performance of our students on taught courses is equivalent to the
    performance of their peers on comparable courses elsewhere;

   second, that the design and delivery of the courses and the assessment schemes which
    are associated with the courses enable standards to be maintained; and

   third, that, within the University’s Regulations, justice is done to each individual student.

We have decided to address this Handbook to internal and external examiners alike
because both groups contribute to the effective maintenance of standards of taught
courses, albeit bringing different perspectives to bear. Although we value very highly the
objective input from external examiners, the guaranteeing of standards is a collective
process and that is what the Handbook describes.

The Handbook also offers practical details for new staff and new external examiners in
describing the University’s system of courses, awards and the regulatory frameworks within
which they operate.

For external examiners, details are given about the process of annual reporting and fee
payment.

London Metropolitan University is one of Britain’s largest universities and one of the
foremost providers of undergraduate, postgraduate, professional and vocational education
and training.

We hope that you find the Handbook helpful.



Ray Smith                        David Tye
Director of Academic             Manager Assessment
Administration

June 2006




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Section 2.
University Awards and Modular Frameworks

The University’s courses are modular in structure, embodying the principles of flexibility of
admission and educational choice, provision of a range of modes of study and compatible
awards, enabled by a credit transfer and accumulation system. With few exceptions all
courses fit within centrally determined and regulated scheme structures, although some
variations to the scheme regulatory frameworks have been approved for individual courses
where there is good reason (most commonly requirements imposed by professional bodies
as a condition of professional recognition).

The academic year is split into two semesters each of 15 weeks. Courses within the
University Undergraduate Modular Scheme (UUMS) are based on 15 credit modules
(denoting 150 learning hours), with 8 modules at each of Certificate, Intermediate and
Honours levels for Honours degree courses and awards in Single, Joint or Major/Minor
Honours. Foundation Degree and Higher National Award courses also sit within this
structure at Certificate and Intermediate levels, as do smaller award schemes such as the
Open Language Programme and the Liberal Studies Diploma.

Courses within the Postgraduate Scheme are based on 20 credit modules (denoting 200
learning hours), normally demanding 6 taught modules and a 60 credit dissertation module,
and generally utilise the summer studies period in addition to the Autumn and Spring
semesters.

The University also offers a variety of Professional and Personal Development awards
which operate on similar principles to the main schemes.

All the University’s courses are validated in accordance with its quality assurance system,
described in the Quality Assurance Handbook, designed to ensure that students’ learning
experiences are commensurate with the standards of similar courses offered by other UK
universities. All courses are regulated by the University’s Academic Regulations, which
cover not only assessment, awards, and generic principles for schemes and courses, but
also admission, accreditation of prior (experiential) learning, and student responsibilities
(concerning enrolment, academic misconduct and academic appeals).


Section 3.
Responsibilities of the University’s Examiners
(as stated in Academic Regulations 2005/6, Regulations B8.1, 21 to 42)

The full Academic Regulations of the University may be viewed at
www.londonmet.ac.uk/academic-regulations; sections below deal with those aspects
particularly relevant to the conduct of the assessment process.

1       The roles of the University's external and internal examiners shall be, collectively, to
        ensure that the standard of the University’s Awards is maintained, that the
        performance of students is assessed in relation to those standards and that justice is
        done to individual students.

        External examiners – confirming academic standards

2       External examiners shall be appointed as Subject Standards Examiners to modules,
        Awards Examiners to schemes and courses and external examiners to research
        degrees by or on behalf of Academic Board in accordance with the Regulations and


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        the Quality Assurance Procedures. [Please note that the responsibilities of external
        examiners to research degrees are not covered here and information pertaining to
        this category of external examiner can be found in Section B4 of the Academic
        Regulations 2005/6.]

3       Subject Standards Examiners shall:

        3.1     confirm that the assessment process is conducted in accordance with the
                University’s Academic Regulations, the approved scheme regulatory
                frameworks, course regulatory schedules or course regulations;

        3.2     confirm that students have been assessed fairly and judged on whether they
                have achieved the aims and learning outcomes of the course as stated in the
                course specification and the University’s general educational aims;

        3.3     confirm that the range of marks given by internal examiners to students fairly
                reflect the standards of those students’ performance, with regard to standards
                elsewhere in UK higher education.

        In order to carry out these duties, they shall:

        3.4     be consulted on proposed examination papers and, where possible,
                coursework assignments and project titles, and be consulted on the
                assessment scheme for the course;

        3.5     see a sample of the work of students (see 19 below) but have the right of
                access to all items of assessed work, including coursework;

        3.6     supply comments on the range of marks awarded after having undertaken
                external sampling;

        3.7     attend, on a basis agreed with other Subject Standards examiners, one or
                more meetings, annually, of Subject Standards Boards at which marks are
                confirmed and an annual meeting for the monitoring of academic standards in
                the subject area;

        3.8     be consulted from time to time about any proposed changes to the approved
                scheme regulatory framework, course regulatory schedule or course
                regulations which will directly affect students currently on the course.

4       Awards Examiners shall:

        4.1     confirm that the conferment of awards have been reached in accordance
                with the University’s Academic Regulations, the scheme regulatory
                framework, the course regulatory schedule and the course regulations and
                that the process of conferment has been conducted in accordance with good
                practice in higher education;

        4.2     attend Awards Board meetings at which decisions on the conferment of
                awards are made;

        4.3     participate in the monitoring of academic standards and review of
                assessment policy.

5       To carry out their responsibilities Subject Standards examiners shall be;


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        5.1     competent in assessing students' knowledge and skills at higher education or,
                where applicable, further education level;

        5.2     expert in the field of study concerned and with an appropriate specialist level of
                expertise matched to the aims of the course or programme of research.

6       To carry out their responsibilities Awards Examiners shall be:

        6.1     experienced in examining at subject level but competent to take an overview of
                a course and/or scheme.

7       All external examiners shall be:

        7.1     impartial in judgement;

        7.2     properly briefed on their role, the scheme, the course, the module and the
                University's requirements;

        7.3     governed by the University’s Academic Regulations;

        7.4     paid a fee set by the University and recorded in a contract; for taught courses
                this is calculated in relation to the examiner’s annual workload and is subject to
                the production of an annual or course-end report.

8       New Subject Standards and Awards examiners shall be inducted as soon as possible
        after appointment, preferably by visiting the University. The induction shall cover: the
        dates of examiners' meetings, the examiner's role in relation to the examining team as
        a whole, the learning outcomes of the scheme, the course, the module, its syllabuses
        and teaching methods, the assessment scheme and the scheme regulatory
        framework, course regulatory schedule and course regulations.

9       In order to protect their independence, external examiners shall not concurrently act
        as members of a panel established to review the course on which or the department in
        which they examine.

        Internal examiners - marking students’ work

10      Internal examiners shall be members of staff of the University appointed as examiners
        by or on behalf of Academic Board or the relevant Head of Department in accordance
        with the Regulations and the Quality Assurance Procedures. They shall mark items of
        assessed work and examine students taking modules in which the internal examiners
        themselves have competence.

11      Subject to the overall authority of Heads of Department, all internal examiners are
        members of, and are accountable to, the relevant Subject Standards Board for the
        probity of the assessment process and the maintenance of standards. A small number
        of internal examiners may be members of Awards Boards.

12      All items of assessed work duly submitted by students must be marked by internal
        examiners. Internal examiners shall mark assessed work on an objective and impartial
        basis, having regard to the University’s Equal Opportunities Policy, and in line with
        marking criteria approved by the Subject Standards Boards which relate marks to
        specific skills and knowledge demonstrated by students.




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Anonymity

13      Students’ assessed work shall be anonymous when marked, except where the
        relevant Subject Standards Board recommends that this is impracticable and the
        Director of Academic Administration accepts this.

        Internal double-marking

14      The purpose of double-marking is:

               to perform a moderating role;
               to ensure consistency;
               to examine special cases;
               to give confidence to students that marking will be objective and impartial.

15      There shall be a Module Internal Examiner having overall responsibility for all
        assessment matters relating to a particular module. In the case of all courses, for each
        item of assessed work in the module, there shall be a minimum of two internal
        examiners of students’ work one of whom may be the Module Internal Examiner.

16      The first internal examiner shall mark all work submitted and the second shall mark a
        minimum of 20% of the work submitted. In the case of undergraduate courses, this
        shall be spread across all degree class bands and failing grades at Intermediate and
        Honours levels. At Certificate level, all work falling within the 35% to 45% range shall
        be double-marked.

17      The role of the second internal examiner is to check the use of marking criteria and
        exercise moderation over the marks across the group of students. Where there is a
        team of internal examiners associated with a module, the Module Internal Examiner
        shall normally perform the moderating role.

18      Internal examiners shall normally resolve disagreements on marks by discussion and
        reach a consensus. Where consensus is not reached, another appropriate internal
        examiner’s view shall be sought by the Module Internal Examiner and a majority
        position reached.

        External sampling

19      Subject Standards Examiners appointed to modules will be sent a sample of students’
        work to enable them to carry out their full responsibilities specified in section 3 above.
        Normally this will be a minimum of 20 items of assessed work for each module (or, if
        fewer, the total number of items of assessed work submitted). In the case of
        undergraduate courses this shall be spread across all degree class bands and failing
        grades at Intermediate and Honours levels.

        Feedback to students

20      Feedback on all items of assessed work, including examinations, shall be given to
        students. In accordance with the Data Protection Acts 1984 and 1998 students have
        a right to see the comments of internal examiners on their performance. These
        include comments made on the item of assessed work itself or on cover sheets
        provided for the purpose of feedback. The latter method shall be used wherever
        possible.

It should be noted that External Examiners will normally view only a sample of student work;
Subject Standards Boards are not permitted, therefore, to adjust the marks of individual

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students. Where an External Examiner has concerns about the marks awarded to the
students who have formed the sample these should be reported to the board where
appropriate action (for example the remarking by the Internal Examiners of all assignments
or those within a particular mark range) can be determined.


Section 4.
Structure and Operation of Assessment                               Boards        (Subject
Standards Boards and Awards Boards)
The Academic Regulations 2005-6, B8.1 Regulations 4 to 7, set out the chain of delegation
for the conferment of awards on individual students. The University’s degree awarding
powers are vested in the Board of Governors which delegates to the Academic Board.
Assessment Boards confirm marks, confer the awards and are accountable to Academic
Board for this purpose.

Outline Assessment Board calendar and agenda

Mid-January Deadline for submission of previous year’s annual monitoring reports

February        Subject Standards Board meetings – confirm marks for semester 1
March           University Awards Board meeting/s – confer awards and consider
                University level data and annual monitoring reports

June            Subject Standards Board meetings – confirm marks for semester 2
July            University Awards Board meeting/s – confer awards

September       Subject Standards Board meetings – confirm marks for reassessments
                (External Examiners not normally present)
October         Postgraduate dissertations considered by Subject Standards Boards
                University Awards Board meeting/s – confer awards

December        Subject Standards Board retrospective monitoring meetings

Mid-January Deadline for submission of this year’s annual monitoring reports

There are two kinds of Assessment Boards: Awards Boards and Subject Standards
Boards. Most internal and external examiners will sit on Subject Standards Boards. On
becoming an examiner for the University, it is important that you refer to the Academic
Regulations B8.1, Regulations 57 to 71 for a formal description of the remits of these
Boards and also to the full terms of reference, membership and quorum rules which are to
be found in appendix D1 to the Academic Regulations. What follows is a more practical
guide to the operation of the Boards.

Subject Standards Boards

February and June Subject Standards Board meeting agendas are to be divided into three
parts:

   Formal confirmation of students’ marks

   Discussion of issues arising in the subject area and immediate actions to be taken at
    module level which the course leaders/subject leaders consider to be relevant to the issue
    of academic standards. This part of the agenda will also feed into the annual
    ‘retrospective’ monitoring meetings in the late Autumn.

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   Discussion of initial conclusions of external examiners.

September Boards are shorter meetings, concentrating on confirming reassessment marks
rather than on monitoring. External examiners are not required to moderate reassessment
work presented at these boards and are not asked to attend these meetings.

Subject Standards external examiners (see section 3) are invited to both the February
and June meetings and are normally expected to attend one or both. At least one external
examiner must be present for these meetings to be quorate. Meetings dealing with a high
number of modules may have timed slots which relate to particular modules/courses so that
internal and external examiners attend their own slot. (Additionally, examiners responsible
for postgraduate dissertations are invited to the October Subject Standards Boards
considering those modules.)

Those Subject Standards external examiners who do not attend in person are asked to
confirm marks and supply ‘headline’ comments (which they are likely to include in their
annual reports), for discussion at the Subject Standards Board. A Module Confirmation
Proforma is provided for this purpose and external examiners are asked to complete and
submit these electronically.

The December meeting of the Subject Standards Board considers the annual Subject
Standards Board report which has been produced as a result of the department’s analysis
of the statistical trends on the CD Rom produced by the Planning Office. The analytical
report should be ready by the time of the meeting. At the end of the meeting, actions are
agreed and the appropriateness of the University’s academic standards against
internal and external benchmarks (see the CD) are confirmed and certificated.
Attendance at this meeting by all internal and external examiners is encouraged, but we
expect the Chief Subject Standards Examiner particularly to be associated with this
annual meeting. The report is then discussed by the relevant course committee and
departmental quality committee before being submitted to the University Quality and
Standards Committee and University Awards Board.

After the Subject Standards Board meetings, but before the Awards Boards, it is likely that a
data confirmation process will be needed to agree student progression decisions and
ensure that the marks and student profiles are accurately aggregated and ready to be
presented to the Awards Boards. This may entail meetings of Chairs and secretaries of
Subject Standards Boards in departments.

Awards Boards

The University Awards Board (see the Academic Regulations D1 for its terms of reference
and membership) has responsibility for conferring the University’s Awards, as well as a
development agenda. Its meetings are normally held in March, July and October.

For some outlying courses, notably certain collaborative courses, there are assessment
boards which combine the functions of a Subjects Standards Board and an Awards Board.
Normally however the decisions taken at such boards about Awards are recommendations,
subject to ratification at the University Awards Board.

In March each year, in addition to conferring awards, the University Awards Board
considers the annual Subject Standards Boards reports alongside higher level reports which
analyse student performance across the University against performance indicators. As a
result of this, a report is made to the Academic Board and Board of Governors in June on
trends in student progression and performance, including departmental comparisons.
These reports are reflective and consider long-term trends. It is possible in this way for

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Academic Board and the Board of Governors to be assured about the maintenance of
academic standards in the University.

Awards Examiners (see section 3) are appointed at a senior level. Through receipt of
Subject Standards Boards’ reports and high level reports on assessment outcomes, Awards
Examiners will be able to participate in the annual monitoring system and be associated
with the confirmation of academic standards and the recommendations which are made
by Awards Boards to Academic Board. This is consonant with their ‘overview’ role.

Chair’s action

Chair’s action is to be used sparingly but explicitly and reported to the next Subject Standards
Board or Awards Board meeting.

Mitigating circumstances

Assessment Boards do not discuss student claims of mitigating circumstances for non-
attendance at examinations or non-submission of coursework. Decisions on these claims will
have been taken and notified to students outside the Board meetings.


Section 5.
Quality Assurance and the Role of External Examiners

The University’s Quality Assurance Handbook sets out the University’s quality assurance
processes. External Examiners play a key role in these processes and the main interactions
are described below.

Annual monitoring – See section G of the QA Handbook

As has been seen in section 4 of this Handbook, external examiners contribute to the
University’s quality assurance processes essentially by confirming that the University’s
academic standards are comparable with the standards obtaining in UK higher education,
through:

   participation by Subject Standards Examiners in February and June (and where
    appropriate October postgraduate) Subject Standards Boards meetings which confirm
    that the range of marks reflect the standards of performance;

   an annual report which asks Subject Standards Examiners to say whether the students
    whose work they have seen is comparable with the work of students on comparable
    courses;

   consideration of this report by the module leader, course leader, Chair of the relevant
    Subject Standards Board, Head of Department, Deputy Vice-Chancellor (Academic) and
    Vice-Chancellor, together with feedback to the external examiner as appropriate (see
    Section 6 for further details);

   participation by Subject Standards Examiners in December Subject Standards Boards
    meetings to consider longer term trends in student performance.

In association with their prime role in confirming academic standards, external examiners
may be asked to perform the following functions from time to time, for which an extra fee
may be paid:


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Course modifications – See section F of the QA Handbook

   consultation on changes to course assessment schemes and regulations through the
    minor or major modifications process.

Subject-level review/ departmental review – See sections C and D of the QA
Handbook

   participation on panels carrying out subject level and departmental review. External
    examiner reports also form part of the evidence base for such reviews (and for periodic
    review of courses – see Section E).

Consultancy

   Consultation on a module, course or departmental development.


Section 6.
External Examiner’s Annual Report

As part of their contract with the University, external examiners are required to produce an
annual report in a standard format. There are two formats: the Awards Examiner Annual
Report and the Subject Standards Examiner Annual Report. Examples of both these self-
explanatory report formats are given in Appendix C. They can be downloaded from the
University website:
http://www.londonmet.ac.uk/examiners/pres.cfm

Please note that it is now a requirement that External Examiners’ Reports are submitted
electronically to externalexaminer@londonmet.ac.uk unless specific other arrangements
have been made with appropriate members of the Assessment Office.

The University, along with all Higher Education Institutions in England, is now required to
make parts of the External Examiners Reports’ publicly available as part of the Higher
Education Funding Council for England’s Teaching Quality Information (TQI) commitments.
The particular information required is gleaned from Subject Standards External Examiners.
As a result of this, the formal TQI Summary External Examiner Report template has been
copied into the Subject Standards External Examiners’ report pro-forma. Where repetition
arose as a consequence of assimilating the TQI report template, previous London
Metropolitan University Questions were deleted as appropriate. It is a national requirement
that the TQI information be submitted. The University is responsible for publishing the
Summary Reports on the TQI website. It has the right not to publish a Summary Report if it
has grounds for believing that the report is inaccurate or misinformed. If a report is not
published, the Quality Assurance Agency will enquire why not and will report to the Higher
Education Funding Council for England.

The Subject Standards Examiner’s annual report is normally submitted as soon as possible
after the summer assessment boards and forms an important part of the University’s annual
monitoring procedures. The University undertakes annual monitoring at module, course
and departmental levels, and the external examiner’s report feeds directly into course
monitoring. Upon receipt in the University, the external examiner’s report is circulated to
key players including the relevant course leaders and Head of Department. If any urgent
matters are identified, the Head of Department will correspond with the external examiner to
resolve the issue. Normally, the course leader uses the report as a basis for the completion
of the section of the course monitoring proforma, which addresses outcome standards,

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student progression and achievement. Any actions which are required as a result of
consideration of the external examiner’s comments are included in the course action plan
which is formulated. The course level report then feeds into a departmental monitoring
report prepared by the Head of Department and a departmental action plan will again record
actions required, those responsible for completing them and completion dates. Annual
monitoring information is then considered by the Quality and Standards Committee of the
University, but the academic department is responsible for copying relevant sections of the
annual monitoring to external examiners so that they can see how issues are being picked
up and addressed. When the external examiner next writes an annual report, they are then
able to indicate whether they are satisfied that matters have been addressed adequately.

The above mechanism is employed to close the feedback loop on matters raised by
external examiners in their annual reports. However, it is recognised that an external
examiner might identify an issue which requires more urgent attention. In such cases, the
external examiner should address his/her concern directly to the Vice-Chancellor or Head of
Department (as appropriate).

The Awards Examiners’ Annual Reports are made to the Vice-Chancellor and inform
Academic Board and the Board of Governors that standards are being maintained.


Section 7.
External Examiner’s Fees 2005/6
Fees apply equally to Undergraduate (includes Edexcel and Foundation Courses),
Postgraduate (includes Practitioner Doctorates), and Undergraduate and Postgraduate
examiners.

The standard fee for external examiners, whether Subject Standards or Awards, whether
University or collaborative, is £400. However there are particular situations where enhanced
fees are payable, as specified below. Note that with the exception of the supplementary fee
at D, fees are not cumulative.

A. Subject Standards Examiner - University or collaborative                           £400
B. Special Subject Standards Examiner – University or collaborative                   £500
C. Awards Examiner – University                                                       £400
D. Supplementary fee for University Awards Examiners attending two or more            £200
University Awards Boards, paid separately for second and third board.
E. Subject Standards and Awards Examiner - University or collaborative                £500
F. Concurrent University and collaborative Examiner (both Subject Standards)          £600
G. Concurrent University and collaborative Examiner (where the University role is     £700
the Special Examiner and/or the collaborative role includes Awards).


Section 8.
External Examiner Appointment Process

The University makes Subject Standards external examiner appointments on the basis of a
nomination form and curriculum vitae sponsored by the nominating academic department.
Following departmental approval the Head of the Academic Department signs the
nomination form before forwarding it to the Assessment Office in the Department of
Academic Administration.



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It is also for the academic department to make nominations for external examiners to
examine on courses offered in collaboration with partner institutions, having appropriately
consulted the partner institutions.

The University’s Examiner Group (EG) initially considers the nominations and makes
recommendations for approval to the Quality and Standards Committee (QSC). The criteria
for appointment are laid out in the Quality Assurance Handbook – Section H.

The nomination is then considered for approval by the QSC, a committee reporting to
Academic Board on all matters to do with standards and quality.

Appointments are for four years in the first instance. At the request of the Head of the
Academic Department, a four year term of office can be extended to five years. For this to
happen the Head of the Academic Department completes an extension form which is then
submitted to the EG for recommendation on approval to the QSC.

After approval of the initial appointment or extension, the Assessment Office generates a draft
contract, setting out the proposed fee which, when agreed by the external examiner, is a firm
contract between the University and the external examiner. The Examiners’ Handbook core
information and briefing details will be sent to all new external examiners. Guidelines for
academic departments in briefing external examiners are attached as Appendix A.

All appointments may be terminated early, either at the request of either party or by mutual
agreement.


Section 9.
Documentation Made Available to External Examiners

It is not possible to assess students without rules. There are a number of documents which
may help examiners understand these rules. All examiners may contact the Assessment
Office for any of the documents below or access them through the University’s website:
www.londonmet.ac.uk

This handbook is also available on the website. Examiners may also wish to consult the
website of the Quality Assurance Agency:
www.qaa.ac.uk.

Regulations

One of the most important university documents made available to External Examiners is
the annually produced book of Academic Regulations which can be found on the
University’s website at http://www.londonmet.ac.uk/academic-regulations/
This defines the University’s awards and sets out the regulatory framework for the
maintenance of standards. The most important academic regulations with reference to
External Examiners are:

D1      Terms of reference of Assessment Boards and the Research Degrees Committee

B8      Regulations for Assessment and Certification

B2      Undergraduate Regulatory Framework

B3      Postgraduate Regulatory Framework


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C3      Regulations governing allegations of Academic Misconduct on the part of a student

C2      Regulations governing appeals against decisions of Awards Boards and Unit
        Examiners

        Other documents/items

       Course Handbook including a Course Regulatory Schedule - supplied to Examiners
        and students by an Academic Department

       The Quality Assurance Handbook – which can be found on the University’s website
        at http://www.londonmet.ac.uk/services/quality-&-standards/qu/qh/


       The PurpleBook containing details of the University Undergraduate Modular Scheme

       The Student Handbook containing the Regulations Governing the Responsibilities of
        Students and the Student Complaints Procedure

       Memorandum and Articles of Association, the University’s governing constitutional
        document

       A Handbook for Partnerships and Collaborative Provision

       The London Metropolitan University Assessment Framework

       The Administrative Calendar 2005/2006

       The FAQ section of the University’s Examiners website, which can be found at
        http://www.londonmet.ac.uk/examiners/faq.cfm


Section 10.
Equality and Diversity in the University

Introduction

London Metropolitan University is committed to equality of opportunity and treatment both
as a provider of education and as an employer and to the production, implementation,
review and monitoring of policies that promote equality for all those who study and work
within the institution. London Metropolitan University values the diversity of its students and
staff. It recognises that people from diverse backgrounds can bring new ideas and
perceptions that help increase organisational efficiency and improve services.

The University recognises its commitments under the law. The University is committed to
providing equality of opportunity by aiming to ensure that its practices and procedures follow
legal requirements and good practice as recommended by: the Commission for Racial
Equality (CRE); the Equal Opportunities Commission (EOC); the Disability Rights
Commission (DRC); the Chartered Institute of Personnel and Development (CIPD); and
Universities UK (UUK). It is the University’s policy to treat all members of staff, students and
applicants fairly and equitably regardless of gender, racial or cultural grounds, disability,
age, marital status, religious beliefs, sexual orientation, trade union activity, or any other
category where discrimination cannot be reasonably justified. The University will ensure that



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no requirement or condition will be imposed without justification that could disadvantage
individuals on any of the above grounds.

The University's Commitment

The University will strive to create a positive, inclusive atmosphere, based on respect
for people’s differences, in which students and staff are actively encouraged to reach their
full potential. All staff and students have rights and responsibilities in relation to the
promotion of equality.

The governing body and all those in management and leadership roles will, through their
defined responsibilities, be proactive in promoting diversity and equal opportunities, and in
tackling and overcoming unlawful discrimination. The governing body will maintain an
overview of the implementation of the Equality and Diversity policy and the Race Equality
policy, and the Finance and Human Resources Committee will consider annually the
results of monitoring.

Monitoring and Assessing Effectiveness

The University will collect, analyse and assess relevant data, in order to measure
performance and effectiveness and consider how improvements could be made through the
setting of targets or other action. The University is committed to effective action to eliminate
all forms of unlawful discrimination.

Breaches of Policy

The University expects all staff and students to comply with this policy and will not tolerate
any acts of unlawful discrimination or harassment. Any such acts will be investigated and,
where appropriate, dealt with under relevant disciplinary procedures.


Section 11.
Contact Details
Vice Chancellor and CEO - Brian Roper
Tower Building, 166-220 Holloway Road, London N7 8DB
The Vice Chancellor and CEO is ultimately responsible for the University’s standards and
may be contacted in cases where examiners are concerned that there is a serious situation
which has not been resolved at another level.

Deputy Vice Chancellor (Academic) - Bob Aylett
31 Jewry Street, London EC3N 2EY
May be contacted if, without good reason, departments appear to fail to act on
recommendations made by examiners in their reports.

Director of Academic Administration - Ray Smith
r.smith@londonmet.ac.uk
May be contacted if you wish to raise matters related to the structure, organisation or
methods of assessment or administration associated with the general academic
Programme.

Manager Assessment - David Tye
d.tye@londonmet.ac.uk




London Metropolitan University             p.15 of 27           Examiners’ Handbook June 2005-6
Academic Co-ordinator, Assessment - Graham Taylor-Russell;
g.taylor-russell@londonmet.ac.uk

The Manager Assessment and the Academic Co-ordinator, Assessment may be contacted
if you wish to raise matters related to the structure, organisation or methods of assessment
or administration associated with the general academic Programme, or if there is concern
about the Regulations, assessment board structures or due process in conferring awards.

Senior Administrative Officer (External Examiners) (Acting) - Ben Turner
b.turner@londonmet.ac.uk

The Senior Administrative Officer (External Examiners) is the normal first point of contact on
matters to do with appointments and extensions of tenure for external examiners, contracts,
submission of reports, fees and expenses claims, Subject Standards Board schedules and
invitations, and associated matters mentioned in this Handbook.

Communications from the Assessment Office to external examiners will normally be from
assessmentmanager@londonmet.ac.uk
It is recommended that – except where advised otherwise - external examiners normally
address responses and enquiries to this email address rather than to individual email
addresses. Emails to this address are initially considered by the Senior Assessment Officer,
External Examiners, but both the Manager Assessment and the Academic Co-ordinator
Assessment also have access.

In addition,

Director of Undergraduate Operations - Eric Collier
e.collier@londonmet.ac.uk
May be contacted if you wish to raise matters related to the structure, organisation or
methods of assessment or administration associated specifically with the Undergraduate
Programme.

Director of the Graduate School - Ian Haines
i.haines@londonmet.ac.uk
May be contacted if you wish to raise matters related to the structure, organisation or
methods of assessment or administration associated specifically with the Postgraduate
Programme.

Colleagues from academic departments may also be contacted directly on issues such as
marking and local induction.

Subject Standards External Examiners will also be in contact with Board Secretaries,
especially concerning the confirmation of marking standards, and with Assessment Office
staff concerning the despatch and return of samples. For University Awards External
Examiners, the normal point of contact regarding minutes and actions arising from Boards is
the Board Secretary - normally the Manager Assessment or a senior member of the
Assessment Office.

For collaborative partnerships, the arrangements for communications with external
examiners and for operational issues such as samples for moderation are detailed in
documentation specific to the partnership.




London Metropolitan University            p.16 of 27           Examiners’ Handbook June 2005-6
APPENDIX A

Guidelines for Briefing External Examiners
Academic Departments should normally provide the following materials to the external
examiner prior to commencement of their duties.

       Course information including course handbook.

       The previous year’s external examiner reports and relevant annual monitoring
        reports.

       Details of the handover arrangements reached with the outgoing external examiner.

       Information about the Department and the University e.g. prospectus, course
        leaflets.

       Details of the external examiner’s duties as a member of a Subject Standards Board
        including in particular details of the modules

It is also recommended that newly appointed external examiners are invited to visit the
academic department for an induction in person. This provides an opportunity to meet staff
and sometimes students, to understand the aims and objectives of the course concerned,
clarify queries and to discuss general matters relating to the curriculum and assessment
prior to receiving their first set of scripts to moderate.

The Assessment Office communicates to external examiners

       Contractual information, including the modules for which the external examiner will
        initially be responsible.

       Schedule of meetings and dates when students’ work will be sent out.

       Full details of specific Board meetings, including times, location, and the contact
        details of the Board Secretary.

       Information about key documentation and how to access it.

       Proformas, with information about how to submit them, concerning confirmation of
        marking standards, annual reports, fees and expenses.




London Metropolitan University           p.17 of 27          Examiners’ Handbook June 2005-6
      APPENDIX B

      Processing External Examiners’ Reports and Payments

           What happens to External Examiners’ Report once electronically submitted?

                                     Report received electronically at
                                   externalexaminer@londonmet.ac.uk




                                              Is the report                           Refer back to
                                              satisfactory?                           External
                                                                                      Examiner
                                                                       No


                                                         Yes


Fee payment is
processed, to reach                      Send authorisation to
payee normally                             Payroll Office for
within 45 working                           payment of fee
days of receiving
report




                                         Record details of fee
   Update budget                        on External Examiners
      records                               record system




                                       Distribute report to Senior                       10
                                        University staff, relevant
                                         departmental staff and                    WORKING
                                          nominated contact at
                                       collaborative institution (if
                                                                                      DAYS
                                              appropriate)




                               Follow up action, if appropriate, by Head of
                                    Department and Course Leader


      London Metropolitan University               p.18 of 27               Examiners’ Handbook June 2005-6
Service Levels for Nominations, Reports and Payments

Introduction

The overall aim is to provide an efficient and supportive service to Academic Departments and
External Examiners.


 User responsibility             Action for Assessment          Timing of action / outcome
                                 Office in Academic
                                 Administration
 Nominations
                                 Notify academic departments    6 months before vacancy
                                 of External Examiner           (except where tenure of
                                 vacancies                      previous examiner is ended
                                                                with less notice)
 Academic departments            Submit nominations to          10 working days before
 provide Assessment Office       Examiners Group for            Examiners Group meets
 with External Examiner          consideration
 nominations
 Reports
 External Examiners submit       Assessment Office receive      Within 10 working days of
 report within a month after     and log External Examiner      receipt of external examiner
 the final assessment board      reports, check them for        report
 meeting of the academic         quality purposes and
 year (i.e. September board      circulate as appropriate.
 or for PG dissertations the
 October board).
 Fees payment
 External Examiners submit       Assessment Office check        Fees paid by Payroll Office
 report as above                 External Examiner report,      within 45 working days of
                                 complete Special Payments      receipt of report
                                 Form authorising fee
                                 payment and pass to Payroll
                                 Office, and enter details on
                                 database
 Expenses payment
 Examiners submit                Assessment Office check        Expenses paid by Finance
 completed expenses claim        expenses documentation,        within 15 working days of
 form with receipts              authorise and pass to          receipt of expenses
                                 Finance                        documentation.




London Metropolitan University                p.19 of 27            Examiners’ Handbook June 2005-6
APPENDIX C


        LONDON METROPOLITAN UNIVERSITY
                     Subject Standards Examiner Annual Report

SECTION 1

1. Title of Subject Standards Board

    Type your text here


2. Course and Award Titles partially or wholly covered by this report

    Type your text here


3. Name of Department

    Type your text here


4. Partner institution (if collaborative)

    Type your text here


SECTION 2
5. Name of Subject Standards external examiner

    Type your text here


6. E-mail address of Subject Standards external examiner

    Type your text here


7. Institution of Subject Standards external examiner

    Type your text here


8. Academic year of report

    Type your text here




London Metropolitan University              p.20 of 27        Examiners’ Handbook June 2005-6
SECTION 3
This section forms the basis of the University’s published statements of external examiners’
reports.

 9. Home institution and/or other professional/institutional affiliation of external
    examiners.

    Type your text here


 10. 'In the view of the examiners, the standards set for the awards are appropriate
     for qualifications at this level, in this subject.'

    Is the above statement correct (Yes/No)

    Type yes or no

 11. If you have stated ‘no’, or if you wish to give additional information, please do so
     below.

    Type your text here


 12. 'In the view of the examiners the standards of student performance are
     comparable with similar programmes or subjects in other UK institutions with
     which they are familiar.'

    Is the above statement correct (Yes/No)

    Type yes or no

 13. If you have stated ‘no’, or if you wish to give additional information, please do so
     below.

    Type your text here


 14. 'In the view of the examiners, the processes for assessment, examination and
     the determination of awards are sound and fairly conducted.'

    Is the above statement correct (Yes/No)

    Type yes or no


 15. If you have stated ‘no’, or if you wish to give additional information, please do so
     below.

    Type your text here


 16. Where appropriate, a description or bullet point list of any particular strengths or
     distinctive or innovative features in relation to standards and assessment
     processes, that would be worth drawing to the attention of external audiences.


London Metropolitan University              p.21 of 27           Examiners’ Handbook June 2005-6
    Type your text here


 17. Where appropriate a description or bullet point list of actions taken by the HEI in
     response to the report. This would be completed subsequently by the HEI,
     normally in response to stated shortcomings.

    Type your text here


SECTION 4
This section is for university use only (i.e. it will not be published on the TQI website).

18. In no more than 300 words, what was your overall impression of the academic health
    and management of the course and of its quality assurance mechanisms.

    Type your text here


19. In no more than 300 words please report on the structure, organisation and marking of
    all assessments and the quality of teaching and learning.

    Type your text here


20. In no more than 300 words please comment on the effectiveness of the University's
    procedures for agreeing exam papers and other assessment instruments and marking
    schemes.

    Type your text here


21. In no more than 300 words please state whether there were adequate opportunities for
    you to sample assessed work (including coursework which contributes to the award).

    Type your text here


22. How effective were the arrangements for and conduct of meetings of the Subject
    Standards Board:-

    Advance notification and arrangement for consideration of samples:

    Type your text here


    Proper application of regulations:

    Type your text here


    Opportunity for contribution from both internal and external examiners:



London Metropolitan University              p.22 of 27            Examiners’ Handbook June 2005-6
    Type your text here


23. If appropriate, in no more than 300 words please use this space to comment on any
    other issues not covered in the above questions and which are appropriate to your
    involvement with the course during this academic session.

    Type your text here


SECTION 5
This section (for university use only) should only be completed by external examiners in
their final year of appointment.

24. In no more than 300 words please make any final comments and reflections you might
    have on completion of your appointment as an external examiner. For example,
    improvements you have noted, and/or any further ideas you have which might help the
    development of the course in the future.

    Type your text here

SECTION 6
Please use this section to inform the University of any urgent matters.

25. Have you raised any urgent matters in writing with either the Head of the Academic
    Department responsible for your tenure or the Vice Chancellor during the academic year
    with which this report is concerned?

    Type Yes or No here

26. If you answered ‘Yes’ to the above question please attach copies of any pertinent
    correspondence to this report and type ‘See attached’ in the space below. If this is
    impossible for any reason please, in no more than 300 words, give a summary below of
    those concerns raised and what the outcome was.

    Type your text here

27. Are there any matters raised in this report that you consider urgent enough to be
    brought to the immediate attention of the Head of the Academic Department responsible
    for your tenure?

    Type Yes or No here

28. If you answered ‘Yes’ to the above question please type the numbers of the relevant
    sections and questions below e.g. Section 4, Question 19.

    Type Question and Section numbers here

PLEASE NOTE:
Reports should be submitted as soon as possible, and at the latest no more than one month
after the final meeting of the Subject Standards Board for the academic session.

Reports should be e-mailed to: externalexaminer@londonmet.ac.uk

London Metropolitan University            p.23 of 27           Examiners’ Handbook June 2005-6
In the event that a report cannot be e-mailed, please post to the expenses claim form
address below. Please do not send this report to anyone or anywhere else as this will result
in delays in payment.

It is the University's policy that payment of external examiner fees is conditional upon
receipt of your annual report by the Assessment Office. The University will not process
any claim for expenses unless it is accompanied by the appropriate supporting
receipts.

Expenses claims forms with receipts should be sent to:

        Senior Administrative Officer (External Examiners)
        Assessment Office, Department of Academic Administration
        London Metropolitan University
        Room T2-04
        166-220 Holloway Road
        London
        N7 8DB



FOR OFFICE USE ONLY

      JACS Codes:


      Date Received:

      Date Circulated:

      TQI Loading:




London Metropolitan University           p.24 of 27           Examiners’ Handbook June 2005-6
        LONDON METROPOLITAN UNIVERSITY
                            Awards Examiner Annual Report

SECTION 1

1. Title of Awards Board

    Type your text here


2. Scheme of Study/Course partially or wholly covered by this report

    Type your text here


3. Partner institution (if collaborative)

    Type your text here


SECTION 2

4. Name of awards examiner

    Type your text here


5. E-mail address of awards examiner

    Type your text here


6. Institution of awards examiner

    Type your text here


7. Academic year of report

    Type your text here




London Metropolitan University              p.25 of 27       Examiners’ Handbook June 2005-6
SECTION 3
8. In no more than 300 words, what was your overall impression of the academic health
   and management of the scheme of study/course and of its quality assurance
   mechanisms?

    Type your text here


9. In no more than 300 words please report on the structure, organisation and
   management of the process for the conferral of awards.

    Type your text here


10. How appropriate was the conduct of the Awards Board meetings:-

    Proper application of Academic Regulations:

    Type your text here


    Opportunity for contribution from external examiners:

    Type your text here


11. Are the University’s regulations for the conferral of awards and the conduct of
    its awards boards in accordance with good practice in Higher Education?

    Type your text here


12. Please use this space to comment on any other issues not covered in the above
    questions and which are appropriate to your involvement with the scheme of
    study/course during this academic session.

    Type your text here


SECTION 4
This section should only be completed by external examiners in their final year of
appointment.


13. In no more than 300 words please make any final comments and reflections you might
    have on completion of your appointment as an external examiner. For example,
    improvements you have noted, and/or any further ideas you have which might help the
    development of the scheme of study/course in the future.

    Type your text here




London Metropolitan University             p.26 of 27           Examiners’ Handbook June 2005-6
SECTION 5
Please use this section to inform the University of any urgent matters.

14. Have you raised any urgent matters in writing with either the Vice Chancellor, the
    Deputy Vice Chancellor (Academic), or the Director of Academic Administration during
    the academic year with which this report is concerned?

    Type Yes or No here


15. If you answered ‘Yes’ to the above question please attach copies of any pertinent
    correspondence to this report and type ‘See attached’ in the space below. If this is
    impossible for any reason please, in no more than 300 words, give a summary below of
    those concerns raised and what the outcome was.

    Type your text here


16. Are there any matters raised in this report that you consider urgent enough to be
    brought to the University’s immediate attention?

    Type Yes or No here

17. If you answered ‘Yes’ to the above question please type the numbers of the relevant
    sections and questions below e.g. Section 3, Question 10.

    Type Question and Section numbers here


PLEASE NOTE:
Reports should be submitted as soon as possible, and at the latest no more than one month
after the final meeting of the Awards Board for the academic session.

Reports should be e-mailed to: externalexaminer@londonmet.ac.uk

In the event that a report cannot be e-mailed, please post to the expense claim form
address below. Please do not send this report to anyone or anywhere else as this will result
in delays in payment.

It is the University's policy that payment of external examiner fees is conditional upon
receipt of your annual report by the Assessment Office. The University will not process
any claim for expenses unless it is accompanied by the appropriate supporting
receipts.

Expenses claims forms with receipts should be sent to:

        Senior Administrative Officer (External Examiners)
        Assessment Office, Department of Academic Administration
        London Metropolitan University
        Room T2-04
        166-220 Holloway Road
        London
        N7 8DB


London Metropolitan University            p.27 of 27           Examiners’ Handbook June 2005-6

								
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