LIVERPOOL CITIZENS ADVICE BUREAU

							       LIVERPOOL CENTRAL CITIZENS ADVICE BUREAU
                                   …incorporating the County Court Bureau


                            JOB DESCRIPTION


JOB TITLE:                         Trainee General Adviser

RESPONSIBLE TO:                    Deputy Manager

PLACE OF WORK:                     Liverpool Central CAB

SALARY:                            £16,536 per annum (pay award pending)

HOURS OF WORK:                     35 hours per week

CONTRACT:                          12 month Fixed Term Contract


KEY AREAS OF RESPONSIBILITY:

To work as part of the General Advice Unit to provide advice, information and
support to clients.


DUTIES AND RESPONSIBILITIES:

CASE WORK

   To provide a service of advice and information to clients.
   To manage and prioritise own caseload
   To maintain organised and detailed case notes and supporting
    documentation
   To research information using a variety of sources.
   To assist clients in a practical way (eg. telephoning, writing letters,
    completing forms, negotiating with 3rd parties and calculating benefits)


GENERAL

   To contribute to effective service provision as part of the wider bureau
    team
   To undertake Social Policy work, helping to influence government and
    services by collecting information on client’s experiences.
   To attend team meetings when required
   To demonstrate a commitment to the aims, principles and policies of the
    CAB service and the implementation of it’s Equal Opportunities policies
   To undertake other duties consistent with the responsibilities of the post
    and as required by the Manager
            LIVERPOOL CENTRAL CITIZENS ADVICE BUREAU
                  …incorporating the County Court Bureau


                        TRAINEE GENERAL ADVISER


                          PERSON SPECIFICATION

Whilst full training will be given, it is expected that the successful candidate
will have some recent experience of general advice work (ideally of at least 3
– 6 months).


   The ability to write clear and accurate case records utilising electronic case
    management software
   Ability to undertake basic calculations
   The ability to research information items and explain these to clients.

   Good communication skills
   The ability to write clear and accurate case records
   The ability to manage own caseload
   Ability to ensure compliance with Citizens Advice, Quality of Advice
    Standards.


   The ability and commitment required to be an effective team member
   An understanding of the importance of undertaking social policy work
    within the bureau


   An understanding of and commitment to the active promotion of equal
    opportunities and anti-discrimination
   An understanding of and a commitment to the aims and principles of the
    CAB service, namely confidentiality, impartiality, independence and the
    provision of a free service
   An understanding of and sympathy with people together with a non-
    judgemental attitude