Proper Etiquette and Behavior
Good Manners and Etiquette
– Good manners are rules for common
actions of courtesy and politeness.
– Etiquette describes the use of proper
customs in social and business life; these
may change over time
Be considerate of Offer assistance
others compliment good
show respect work
use “excuse me” learn, remember
listen to people and use people’s
before making names
suggestions be courteous, kind,
be patient polite, and fair
Personal Manners When Meeting New
Personal Manners When
Meeting New Friends
Smile or “dead fish”
Firm handshake handshakes
stand for a lady do all the talking
repeat a new name use foul language
use “you” more than try to always be
“I” funny and the
introduce new center of attention
friends to others say bad things
“Hello, this is ________ speaking. May
I help you?”
Stay away from negative comments.
“May I ask who’s calling?”
When taking a message, include the
date and time of call, caller’s name and
Important to the success of anything.
First look at yourself
Attitude is one’s outlook on life, may be
positive or negative.
Should try to maintain a positive
Reasons to have a positive
The future depends largely on the
opinion of others.
More motivating and makes one more
energetic, productive, and alert.
More pleasant to be around.