Proper Etiquette and Behavior by 4HlMdi4


									Proper Etiquette and Behavior
Good Manners and Etiquette
   Difference:
    – Good manners are rules for common
      actions of courtesy and politeness.
    – Etiquette describes the use of proper
      customs in social and business life; these
      may change over time
         General Manners
   Be considerate of      Offer assistance
    others                 compliment good
   show respect            work
   use “excuse me”        learn, remember
   listen to people        and use people’s
    before making           names
    suggestions            be courteous, kind,
   be patient              polite, and fair
     General Etiquette
 Personal Manners When Meeting New
 Telephone Courtesy
 Personal Relations
 Table Manners
    Personal Manners When
     Meeting New Friends
                                    DO NOT
                             use “knuckle-buster”
   Smile                     or “dead fish”
   Firm handshake            handshakes
   stand for a lady         do all the talking
   repeat a new name        use foul language
   use “you” more than      try to always be
    “I”                       funny and the
   introduce new             center of attention
    friends to others        say bad things
                              about others
     Telephone Courtesy
 “Hello, this is ________ speaking. May
  I help you?”
 Stay away from negative comments.
 “May I ask who’s calling?”
 When taking a message, include the
  date and time of call, caller’s name and
  telephone number.
      Personal Relations
 Important to the success of anything.
 First look at yourself
 Attitude is one’s outlook on life, may be
  positive or negative.
 Should try to maintain a positive
Reasons to have a positive
 The future depends largely on the
  opinion of others.
 More motivating and makes one more
  energetic, productive, and alert.
 More pleasant to be around.
 Effect co-workers
 Builds self-confidence

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