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									   Commander,
 Navy Installations
    Command




Navy Family Ombudsman Program
      Communication Plan
 October 2008 – September 2009
I. INTRODUCTION
1. Background:

The Navy Family Ombudsman Program is a Navy-wide program established to improve mission
readiness through family preparedness. A strong command Ombudsman Program, both ashore
and afloat, will help to ensure that families have the information necessary to meet the challenges
of a military lifestyle.

The Ombudsman Program was introduced to the U.S. Navy on Sept. 14, 1970, by the Chief of
Naval Operations (CNO) Admiral Elmo Zumwalt, in Z-gram 24. Admiral Zumwalt adapted his
program from a 19th century Scandinavian custom originally established by the king to give
ordinary private citizens an avenue to express their concerns to high government officials.
Admiral Zumwalt recognized issues and concerns that are unique to Navy families. To improve
family preparedness, the primary focus of the Navy Family Ombudsman Program is command
communications, information, and referral, while still providing an avenue for hearing about the
welfare of command families.

Before the program's inception the commanding officer (CO), executive officer (XO) or
command master chief’s (CMC) spouses invariably performed the function of the ombudsman.
Today, these leadership spouses act as advisors and as part of the command leadership team, and
are encouraged to attend Ombudsman Basic Training (OBT). By being familiar with the
program, leadership spouses can be strong advocates and assist ombudsmen during times of
vacation, illness, family emergency, or other situations which would leave the command
temporarily without an ombudsman.

With extensive training and support programs, the Navy Family Ombudsman is a highly trained
volunteer who is able to offer support and guidance to command families and to act as an official
liaison between the command and its families. The flexibility to evolve with the Navy and to
adapt to the uniqueness of each command is the source of strength that allows the Navy Family
Ombudsman Program to fulfill its mission of assisting the command by serving the needs of its
families.

Ombudsman Appreciation Day is Sept. 14. While Sept. 14 is of significance to the history of the
program, commands are authorized to celebrate the event at any time deemed appropriate during
the month of September.

2. Situational Analysis:

In 2006 the Naval Inspector General (NAVINSGEN) conducted an in-depth review of the Navy
Family Ombudsman Program, making eleven (11) program improvement recommendations. Ten
of these recommendations have completely been incorporated into the Navy Family Ombudsman
Program. The recommendation of providing standardized email addresses for command
ombudsmen cannot be accomplished due to Common Access Cards (CAC) and Navy Marine
Corps Intranet (NMCI) cost and restriction issues.
2008 Navy Family Ombudsman Program Communication Plan

In April 2007 the first Navy Family Ombudsman Program Communication Plan was developed
to support the mission of educating commands on ombudsman program requirements,
acknowledge the volunteer efforts of command ombudsmen to both the command and Navy
families, and provide training and educational resources and tools to assist ombudsmen in their
support to commands and Navy families.

The 2007 Communication Plan promoted three goals: (1) To increase awareness of the Navy
Family Ombudsman Program for commands, Sailors and family members by showing the value
and benefits of a command ombudsman. This was accomplished by producing articles for
Rhumb Lines, NAVADMINs, an ombudsman program brochure, and a Quick Series guide.
Outcome was to increase the Navy community’s awareness and ensure appropriate recognition
by command leadership of all ombudsmen. (2) Navy-wide appointment and support of
ombudsmen at all Navy commands/units. Marketing tools created to accomplish this goal
included the development of PowerPoint presentations for all levels of Navy Leadership. (3)
Revision of Navy Family Ombudsman Program Instruction and all related training materials.
The Navy Family Ombudsman Family Program Manual, originally written in 1994, was revised
to incorporate numerous changes instituted by OPNAVINST 1750.1F. The training manual for
CNIC’s Certified Ombudsman Trainers was also revised. Both manuals were distributed at the
2007 Certified Ombudsman Trainer’s Symposium.

The October 2008 Navy Family Ombudsman Program Communication Plan After Action Plan
provides further details of the executive summary, timeline of significant accomplishments,
metric measurements and marketing efforts that occurred from April 07 through October 2008.

The Navy Family Ombudsman Program remains a highly visible program with Navy leadership,
particularly with the Navy’s continued support of the Global War on Terrorism. Currently, there
are approximately 14,000 Individual Augmentees (IA) Boots on Ground (BOG). This number
includes both active duty and Navy reserve forces.

3. Our vision…

Commanding officers assign and support ombudsmen to sustain the Navy posture of continuous
readiness - from natural disasters to IAs.

Our vision for the Navy community is family preparedness. Ombudsmen greatly impact the
Navy’s readiness and retention and improve the quality of life for both Sailors and their families.

4. Our mission…

Provide the Navy community education and awareness of the Ombudsman Program that will
enable them to fully and appropriately utilize ombudsmen.

The Navy Family Ombudsman Program supports the mission of the Navy by engaging
leadership in promoting mission readiness through family preparedness.




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2008 Navy Family Ombudsman Program Communication Plan

This communication plan supports this mission by educating commands on their requirements
pertaining to the Navy Family Ombudsman Program and provides acknowledgment of the value
an ombudsman affords both the command and the Navy family.

5. Our goals for the Navy Family Ombudsman Program…

      Navy-wide Public Awareness and Marketing of the Ombudsman Program
       1. Increase awareness and promote continuous ombudsman recognition
       2. Educate all Navy commands on importance of the Navy Family Ombudsman
          Program and gain command/leadership participation
       3. Educate regional commanders on the importance of holding Regional Ombudsman
          Advisory Board (ROAB) meetings
       4. Encourage Khaki attendance at Ombudsman Assembly Meetings
      Navy-wide appointment and support of ombudsmen at all Navy commands/units
       1. Increase understanding on why all commands should have an ombudsman
       2. All commands will have an assigned ombudsman and maintain updates in the
          ombudsman registry
       3. All commands will submit ombudsman monthly worksheets. Reserves units will
          submit quarterly ombudsman worksheets
      Define ombudsman responsibilities for IA Family Support and develop
       products/resources to assist ombudsmen
       1. Increase awareness
       2. Develop/revise IA related ombudsman training material
       3. Promote ombudsman sharing of best practices




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II. PLANNING/IMPLEMENTATION
GOAL 1, Navy-wide Public Awareness and Marketing of the Ombudsman Program
To meet today’s challenges of meeting individual and family preparedness the Navy must take
an active posture to increase the awareness and marketing of the Navy Family Ombudsman
Program. The Ombudsman Program provides valuable benefits to family members by providing
information and referral, support and command communication to Navy families.

Objective 1.1: To make the Navy community aware of the Navy Family Ombudsman
Program and promote continuous ombudsman recognition.

Audience: All Navy and family members

Means and Strategies:
   The Commander, Navy Installations Command (CNIC) Public Affairs Office (PAO) will
      create a quarterly article series that focuses on the Navy Family Ombudsman Program,
      strategies and resources available to the Navy community and coordinate with the Navy
      Defense Media Activity to disseminate the importance of the ombudsman message
      through various media channels.
   The CNIC Fleet and Family Support Program (FFSP) will coordinate with key workers to
      spread ombudsman messages through briefings, initiatives, and trainings with commands
      and family members.
   CNIC will provide information regarding the Navy Family Ombudsman Program on the
      FFSP Web site.
   Identify commands and ombudsmen that are willing to share their success stories and
      coordinate with their regional/installation PAOs to share their stories.
   CNIC PAO will work with the Navy Chief of Information (CHINFO) to develop Navy
      Family Ombudsman Program Rhumb Lines for dissemination to Navy leadership.
   CNIC PAO/FFSP will provide e-mail topics/content for commander’s e-mail or
      Commander’s Call Kit.
   CNO to release PERSONAL FOR and/or NAVADMIN messages for Ombudsman
      Appreciation Day.
   Ensure there is a marketing campaign during Ombudsman Appreciation Month.

Outcome: Increase awareness of the Navy Family Ombudsman Program for commands, Sailors
and family members. Commanding officers recognize their ombudsmen, not just on Ombudsman
Appreciation Day but throughout the year for the valuable and important work they do in
supporting the command mission and Navy families.

Objective 1.2: Educate all Navy commands on importance of the Navy Family Ombudsman
Program and gain command/leadership participation – it is the commanding officer’s
program.

Audience: All Navy leadership
2008 Navy Family Ombudsman Program Communication Plan

Means and Strategies:
   Leadership courses reviewed to include updated information on Ombudsman Program.
   Command Leadership and Command Master Chief leadership courses include training on
      the implementation of the Navy Family Ombudsman Program.
   CNO release PERSONAL FOR and NAVADMIN messages.
   Commanding officers attend ombudsman basic training closing ceremony and present
      their newly trained ombudsman with Ombudsman Basic Training (OBT) certificate,
      name tag and ombudsman pin.
   CNIC PAO/FFSP will create Ombudsman Program messages for Navy Plan of the Day
      (POD) notes, identify articles for Captain’s Call Kit consideration, and provide the Naval
      Media Center with resources to promote the Navy Family Ombudsman Program on
      military broadcast and radio stations.
   Identify ombudsman subject matter expert speakers that can bring the readiness message
      to the Fleet. FFSP will coordinate with installations/Fleet regarding the Navy Family
      Ombudsman Program.

Outcome: Commanding officers have a complete understanding of the importance and value of
the Navy Family Ombudsman Program and ombudsmen are confident in the support of their
commanding officers.

Objective 1.3: Educate regional commanders on the importance of holding Regional
Ombudsman Advisory Board (ROAB) meetings.

Audience: Regional Commanders and FFSP Regional Program Directors

Means and Strategies:
   Prior to scheduled Ombudsman Program Advisory Group meetings, CNIC will solicit
      Regional Program Directors for ROAB minutes and action item submissions.
   CNIC will post ROAB minutes and action items on the staff section of the FFSP Web
      site.
   ROAB information included in the interactive Command Leadership Tool Kit CD Rom.
   Ensure Command Leadership School includes ROAB in their training on the ombudsman
      program.

Outcome: Each Navy region will hold ROAB meetings twice a year and ROAB meeting minutes
and action items will be sent to CNIC Ombudsman Program Coordinator for Web site posting.

Objective 1.4: Encourage Khaki attendance at Ombudsman Assembly Meetings.

Audience: Regional commanders, senior enlisted, and FFSP Regional Program Directors

Means and Strategies:
   Ensure Command Leadership School includes ROAB in their training on the ombudsman
      program.
   Offer best practices webinars for Ombudsman Assembly Chairs to share ideas and
      suggestions on increasing Khaki attendance.


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2008 Navy Family Ombudsman Program Communication Plan

      The CNIC Fleet and Family Support Program (FFSP) will coordinate with key workers to
       spread messages through briefings, initiatives and trainings with command leadership.
      Ombudsman Assembly meeting information included in the interactive Command
       Leadership Tool Kit CD Rom.

Outcome: Leading by example – command leadership support will improve by observing
leadership support from the top.

GOAL 2, Navy-wide appointment and support of ombudsmen at all Navy commands/units
OPNAVINST 1750.1F requires all Navy families have access to the resources of a
command ombudsman.

Objective 2.1: Increase understanding on why all commands should have ombudsmen.

Audience: All Navy

Means and Strategies:
   FFSP regional program directors educate their regional commanding officers about the
      ombudsman program, by providing updates and good news stories
   Ombudsmen have been instrumental in past Navy disasters and crisis. Commanding
      officers should ensure that their command ombudsman has an appropriate role in their
      installation disaster plan
   Articles regarding the critical impact command ombudsmen have in supporting families
      during natural and man-made disasters

Outcome: All commanding officers fully understand the value and importance their command
ombudsman provides for the command and its family members.

Objective 2.2: All commands will have an assigned ombudsman in the ombudsman
registry.

Audience: Navy leadership

Means and Strategies:
   OPNAVINST 1750.1F requires that all commanding officers ensure that command
      ombudsman information is entered into the ombudsman registry (www.ombudsman
      registry.org) and updated as changes occur
   Revision of the Ombudsman Registry will ensure easier usability and increase accuracy
      of ombudsman and command information

Outcome: All commands will have an appointed and assigned ombudsman/ombudsmen in the
Ombudsman Registry. This information is vital in the event of an emergency or natural disaster.

Objective 2.3: All Active Duty commands will ensure submission of the ombudsman
worksheets into the registry on a monthly basis. Reserves commands will ensure
submission of the ombudsman worksheet on a quarterly basis.



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2008 Navy Family Ombudsman Program Communication Plan

Audience: Navy Leadership

Mean and Strategies:
   Statistics from the worksheets are used to help support the Ombudsman Program in
      various ways.
   Documents time spent and types of contacts that ombudsmen deal with on a daily basis
      so that resources can be available to enable ombudsmen to deal with them more
      efficiently.
   Indicates which programs are being utilized the most and which ones need revision, and
      where we need to educate our Navy families about certain programs to help them become
      more self-reliant.
   Worksheet statistics help justify much needed funding for the Ombudsman Program to
      make improvements and support the updating of training platforms, equipment,
      conferences, and publications.
   Statistics show Navy leadership the cost avoidance to the Navy by having ombudsmen
      perform the types of services they deliver. The performance of these services by
      ombudsmen saves many man hours if the Navy had to use their manpower to perform
      these functions.

Outcome: All commanding officers will identify a command representative to input the
ombudsman worksheets as defined in OPNAVINST 1750.1F.

GOAL 3: Define ombudsman responsibilities for IA Family Support and develop
products/resources to assist ombudsmen.

Objective 3.1: Increase awareness.

Audience: Navy Leadership and command ombudsmen

Means and Strategies:
   NAVADMIN announcing agreed upon procedures for ombudsmen
   NAVADMIN to commands on importance of updating ombudsman registry and
      appointing an ombudsman
   Regular CNIC communication to command ombudsmen via newsletter or regular
      ombudsman registry bulletins
   Provide IA information package to ombudsman to include:
          o IA grams (3)
          o Recent news items/articles
          o List and definitions of new terminology
          o Request for ombudsmen to volunteer to provide periodic input and feedback on
              the process

Outcome: There will be clear understanding for commands and ombudsmen regarding the
ombudsmen responsibilities associated with supporting the family members of IA Sailors.




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2008 Navy Family Ombudsman Program Communication Plan


Objective 3.2: Develop/revise IA related ombudsman training material

Audience: Command ombudsmen

Means and Strategies:
   Update existing IA Ombudsman Basic Training (OBT) materials
   Update existing IA Advanced Training
   Offer webinar IA Advanced Training for remote ombudsmen
   Offer IA Advance Training at all FFSCs
   Update FFSP Web site with IA information and link to US Fleet Forces web site

Outcome: All certified ombudsman trainers will receive the same training to ensure
standardization of the delivery of OBT.

Objective 3.3: Promote ombudsman sharing of best practices

Audience: Command ombudsmen

Means and Strategies:
   Provide discussion board/forum for ombudsmen either through ombudsman registry or
      NKO
   Offer Best Practice webinar for ombudsmen to share ideas, facilitated by CNIC
      ombudsman staff

Outcome: Command ombudsmen learn and develop additional skills and ideas in promoting
family preparedness, information and referral and working with command leadership.




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III. MEASUREMENT OF IMPACT/OUTCOME
Impact can be measured by:

   1. Number of ombudsmen trained:
       OBT classes
       Assembly Meeting attendance
       Advanced Training attendance

   2. Number of contacts made showing value of the program:
       Metrics reported in Ombudsman Monthly Report

   3. Number of Ombudsman assigned to commands in Ombudsman Registry:
       Shows amount of command compliance with instruction
       Shows number of ombudsman assigned to commands and capability to distribute
        electronic communication/information

   4. Number of contacts made with audience using circulation from media outlets:
       Region/installation FFSC newsletters
       CNiCommunicator
       Region newspapers
       Military newspapers (Stars and Stripes, Navy Times)
       PSAs on installation radio stations
       Number of page views on the Ombudsman Program on FFSP website

   5. Command support:
       Increase active duty attendance at Ombudsman Assembly meetings
       Increase senior spouse leadership attendance at Ombudsman Assembly meetings
       Regular recognition of ombudsmen
       Meeting regularly and communication with ombudsman

   6. IA Family Support:
       Number of IA family contacts in the Ombudsman Monthly/Quarterly Worksheet
       100% family contact from ombudsman as indicated from NFAAS or CIAC reports
IV. COMMAND MESSAGES
   1. Ombudsmen link the command to the Navy family.
   2. Family preparedness is essential to mission readiness.
   3. A strong command ombudsman program will assist families in meeting the unique
      challenges of the military lifestyle.
   4. All commands benefit from having a trained ombudsman.
   5. Navy leadership promotes IA family support through the Navy Family Ombudsman
      Program.

V. QUOTES
Commander, Navy Installations Command Vice Adm. Robert T. Conway Jr. – at the
Ombudsman Trainer’s Symposium 1 May 2007:
“Ombudsmen are, plain and simple, as critical to the readiness of the Navy Family as anything I
can think of”.

Navy Recruiting District (Seattle WA) Ombudsman – after attending the OBT Orientation
Webinar:
“The presentation was outstanding! It provided me with some basic tools to become a more
productive Ombudsman and hopefully will allow me to contribute more to our … Navy
families.”

Mobile Mine Assembly Unit (MOMAU) 8 Ombudsman – at the U.S. Naval Forces
Marianas annual Ombudsman Appreciation Luncheon 12 September 2008:
"It's good to know that our work is recognized by our commands and by our region's leaders.
"It's motivating. Being an ombudsman is already something I love to do, but knowing that people
see and appreciate the hard work you do is great.”
2008 Navy Family Ombudsman Program Communication Plan



VI. TACTICS
ACTION                 PRINCIPAL   STAFF         AUDIENCE           TACTICS                    DATE COMPLETED       COMMENTS
COMMUNICATION PLAN     CNIC        FFSP          REGIONAL/INSTALL   EDUCATION/AWARENESS OF     November 2008         DOCUMENT COMPLETED AND
                                                 ATION              NAVY FAMILY OMBUDSMAN                           PRESENTED AT NOVEMBER
                                                 PAO/FFSC/OMBUDS    PROGRAM UPDATES AND                             OPAG MEETING, POSTED ON
                                                 MEN                PROGRAM IMPLEMENATION OF                        FFSP WEB SITE NOVEMBER
                                                                    RESOURCES AND TOOLS                             2008
NAVADMIN/P4 -          CNO         CNO/FFSP      ALL NAVY           COMMAND SUPPORT OF         SUBMIT IN JULY FOR
OMBUDSMAN                                                           OMBUDSMAN APPRECIATION     REVIEW, AUGUST/
APPRECIATION DAY                                                    DAY                        SEPTEMBER RELEASE
NAVADMIN/P4 –          CNO         CNO/FFSP      ALL NAVY           REGIONAL AND COMMAND
CRITICAL IMPACT                                                     AWARENESS
OMBUDSMN HAVE WITH
DISASTER
PREPAREDNESS
FFFSP WEB SITE         CNIC        FFSP          ALL NAVY           PROMOTE AWARENESS OF       ON-GOING             WWW.FFSP.NAVY.MIL
- OMBUDSMAN                                                         OMBUDSMAN PROGRAM,
PROGRAM SECTION                                                     INfORMATION AND
- COT SECTION                                                       RESOURCES FOR OMBUDSMEN,
- FFSP STAFF SECTION                                                COTS AND FFSP STAFF
 OMBUDSMAN REGISTRY    CNIC        FFSP          NAVY LEADERSHIP/   BULLETINS SENT TO FFSC     ON-GOING             WWW.OMBUDSMANREGISTRY.
REVISED.                                         OMBUDSMEN/FFSC     OMBUDSMAN COORDINATORS,                         ORG
                                                 OMBUDSMAN          COMMAND POC AND
                                                 COORDINATORS/RE    OMBDUSMEN
                                                 SFOR FAMILY
                                                 SUPPORT PROGRAM
                                                 MANAGERS
SOLICIT FOR ROAB       CNIC        FFSP          REGIONAL FFSP      POST MEETING MINUTES ON    ONGOING
MEETING MINUTES                                  STAFF              THE FFSP WEB SITE, ROAB
                                                                    FEEDBACK/RECOMMENDATIO
                                                                    NS DISCUSSED AT OPAG
                                                                    MEETINGS
OMBUDSMAN TOOL KIT     CNIC        FFSP          COMMAND            INTERACTIVE CD-ROM         DECEMBER 2008
                                                 OMBUDSMAN POCS     PROVIDING PROGRAM
                                                                    REQUIRMEENTS




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2008 Navy Family Ombudsman Program Communication Plan



PAO ARTICLE SERIES –     CNIC PAO   CNIC PAO/FFSP/N9   NAVY FAMILY        PROMOTE AWARENESS OF        ONGOING - NAVY
QUARTERLY                           MARKETING AND                         OMBUDSMAN PROGRAM,          NEWSSTAND,
                                    MEDIA BRANCH                          REGISTRY/LOCATOR AND        CNICOMMUNICATOR,
                                                                          RESOURCES                   INSTALLATION PAPERS,
                                                                                                      OMBUDSMAN
                                                                                                      NEWSLETTERS/WEB
                                                                                                      SITE, FFSP
                                                                                                      NEWSLETTER
PROGRAM FACT SHEETS      CNIC       FFSP               REGION/INSTALLAT   LOCAL TIE-IN WITH ARTICLE
                                                       ION PAOS           SERIES
AUDIO PSA                CNIC       FFSP/PAO/ N9       SAILORS AND        PROMOTE AWARENESS OF        AS NEEDED
                                    MARKETING AND      FAMILY MEMBERS     OMBUDSMAN PROGRAM,
                                    MEDIA BRANCH                          REGISTRY/LOCATOR AND
                                                                          RESOURCES
VIDEO PSA                CNIC       FFSP/CNIC PAO/     SAILORS AND        PROMOTE AWARENESS OF        AS NEEDED
                                    N9 MARKETING       FAMILY MEMBERS     OMBUDSMAN PROGRAM,
                                    AND MEDIA                             REGISTRY/LOCATOR AND
                                    BRANCH                                RESOURCES
PLAN OF THE DAY          CNIC       FFSP/CNIC PAO/     SAILORS            GENERAL OMBUDSMAN           ON GOING
NOTES                               DMA                                   AWARENESS
CAPTAIN’S CALL KIT       CNIC       FFSP/CNI C PAO/    LEADERSHIP         GENERAL OMBUDSMAN
                                    DMA                                   AWARENESS
NAVY DEFENSE VIDEO       CNIC       FFSP/CNIC PAO/     SAILORS            PROMOTE AWARENESS OF
ACTIVITY COVERAGE                   DMA                                   OMBUDSMAN PROGRAM AND
                                                                          RESOURCES
DIRECT TO SAILOR (DTS)   CNIC       FFSP/CNIC PAO/     SERVICE MEMBERS    PROMOTE AWARENESS OF
COVERAGE                            DMA                AND FAMILIES       OMBUDSMAN PROGRAM AND
                                                                          RESOURCES
CNO STREAMING VIDEO      CNO        CNO/CNIC PAO/      ALL NAVY           PROMOTE AWARENESS OF
                                    FFSP/ DMA                             OMBUDSMAN PROGRAM AND
                                                                          RESOURCES
RHUMB LINES              CHINFO     CHINFO/CNIC        LEADERSHIP         GAIN COMMAND                AS NEEDED              APPRECIATION DAY
                                    PAO/FFSP                              PARTICIPATION/BUY-IN                               OMBDUSMAN REGISTRY
INSTALLATION SUPPORT     CNIC       FFSP/CNIC PAO/     ALL NAVY           PROMOTE AWARENESS OF
OF OMBUDSMAN                        ALL PAO/NAVY                          OMBUDSMAN AND THEIR
APPRECIATION                        LEADERSHIP                            CONTRIBUTION TO READINESS
WEBINARS                 CNIC       FFSP               OMBUDSMEN          PROMOTE BEST PRACTICES      AS NEEDED




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2008 Navy Family Ombudsman Program Communication Plan



OMBUDSMAN            CNIC        FFSP/CNIC PAO/   SAILORS AND
FLYERS/BROCHURES                 N9 MARKETING     FAMILY MEMBERS
                                 AND MEDIA
                                 BRANCH
COMMANDER’S CORNER   CNIC        FFSP/CNIC PAO    NAVY LEADERSHIP
OMBUDSMAN            CNIC        FFSP/CNIC PAO/   ALL NAVY
APPRECIATION DAY                 N9 MARKETING
MARKETING CAMPAIGN               AND MEDIA
                                 BRANCH




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2008 Navy Family Ombudsman Program Communication Plan


VII. QUESTIONS & ANSWERS
Q1. What is the Ombudsman Program?
A1. The Ombudsman Program is a command-operated program, intended to improve
communication between the command and a Sailor's family members. Navy Family
Ombudsmen are communication links, information and referral resources, and advocates
for command family members.

Q2. What are the functions of an Ombudsman?
A2. An Ombudsman communicates regularly with command families, provides
information and outreach to command families, provides appropriate referral resources
and acts as an advocate for command families.

Q3. What is the Ombudsman’s role in mission and family readiness?
A3. Ombudsmen are a key link between the command and the Navy family. Without the
services of command ombudsmen, significant commitment of command resources and
man-hours would be necessary and negatively impact the command mission. The
ombudsman serves as a vital two-way communication link between the command and the
Navy Family.

Q4. How does someone become an Ombudsman?
A4. Appointed by the commanding officer, command ombudsmen are volunteers and
spouses of services members within the command. Someone can apply for this position
when the command advertises for volunteers or they can request to be placed on a
standby list of volunteers for future consideration when a position(s) becomes available.
Volunteers are screened, selected, and appointed by the commanding officer (CO). A
board, which may include the command master chief (CMC), executive officer (XO),
current ombudsman, and/or other command members, as directed, may assist the CO in
the selection process.

Q5. What training is provided to the Ombudsman?
A5. The ombudsman, with command support, receives Ombudsman Basic Training
(OBT). OBT is a standardized course that provides the required knowledge and develops
the skills necessary to perform effectively as the command ombudsman. Ombudsmen
continue learning through Ombudsman Assembly meetings and Advanced Trainings.
These trainings provide in-depth information on a variety of topics such as FAP/SAVI,
crisis response training, public speaking, organizing resources, newsletter training and
more. Assembly meetings and advanced trainings also provide ombudsmen with a
network of support.

Q6. What if an ombudsman can’t attend OBT within six weeks of their
appointment, as OPNAVINST 1750.1F requires?
A6. An OBT Orientation Webinar has been developed for ombudsmen in this situation.
This 90 minute online training provides an overview of the most important facets of
standard OBT to help ombudsmen in the interim until they can attend OBT. Participation



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2008 Navy Family Ombudsman Program Communication Plan

in this Webinar does not replace the requirement to attend OBT and all ombudsmen
should make every effort to attend as soon after their appointment as possible.

Q7. Is financial support available for an Ombudsman?
A7. The command, based on an authorized budget, can provide reimbursement of
personal expenses incurred during performance of ombudsman duties. Reimbursable
items can include childcare, mileage, communication equipment (such as a computer, cell
phone, and pager), Internet service, telephone lines and travel expenses.

Q8. Many Reserve ombudsmen have difficulty attending OBT due to funding
constraints or their remote locations. Is there any special training available for
them?
A8. Recognizing the unique challenges facing remote ombudsmen such as Reserve and
Recruiting commands, CNIC has developed webinar trainings for these ombudsmen.
They should start by taking the OBT Orientation Webinar. This should be followed by
the Family Readiness for Reserve Ombudsmen and the I&R for Reserve Ombudsmen
Webinars. Whenever possible, all ombudsmen should attend standard OBT.

Q9. Is the Navy the only branch that has an Ombudsman Program?
A9. No. The Marine Corps has the Key Volunteer Program which closely resembles the
Navy Ombudsman Program, the Army has the Family Readiness Group Program, Air
Force has Phoenix Spouses and the Coast Guard has an ombudsman program.

Q9. Is an Ombudsman required to attend Assembly meetings and Advanced
Training?
A9. Yes, these meetings provide updates and continued training to ombudsmen. These
meetings also provide the opportunity for ombudsmen to network with other ombudsmen
in their region.

Q10. Who is the Ombudsman’s point of contact at the command?
A10. Ombudsmen work for the commanding officer (CO) at a command. Generally, the
CO appoints the command master chief (CMC) to be the point f contact (POC) for the
ombudsmen. Most COs will meet with their ombudsmen periodically, even if the CMC
is the POC.

Q11. Who can be an ombudsman?
A11. It is Navy personnel policy that persons appointed as Navy Family Ombudsmen are
the spouses of active duty members of the command or selected reserves. If the
commanding officer/commander is unable to select the spouse of an active duty or
selected reserve command member then it refers them to enclosure (1) of OPNAVINST
1750.1F for waiver procedures.

Q12. Who can use ombudsman services?
A12. The ombudsman is a vital link between the command and Navy families. In
broader terms, the Navy family is made up of all active-duty and selected reserve Navy
members, including single and married service members, their family members, the



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2008 Navy Family Ombudsman Program Communication Plan

service member’s parents, siblings, and others at the discretion of the commanding
officer.

Q13. What is the Ombudsman Registry?
A13. The Ombudsman Registry is a database management system that provides visibility
into Ombudsman assignments and provides an efficient mechanism to manage and
communicate Ombudsman Program activities. The registry establishes and maintains an
automated ombudsman data collection system to collect program statistics and workload
data.

Q14. As an ombudsman, how do I register for the Ombudsman Registry?
A14. Ombudsmen cannot register or assign themselves to a command! The
Commander/Designees, Fleet and Family Support Center (FFSC) Ombudsman
Coordinators, and Navy Region Reserve Component Command (RCC) Coordinators
have the ability to register and assign ombudsmen to the registry and their command(s).

To learn more about the Navy Family Ombudsman Program, contact the installation or
regional Fleet and Family Support Center (FFSC) and ask to speak with the Ombudsman
Coordinator, or visit www.ffsp.navy.mil

VIII. RESOURCES
   Visit the FFSP Web site www.ffsp.navy.mil.
   Installation Fleet and Family Support Program contact information can be found on
    the FFSP Web site www.ffsp.navy.mil under Family Center Locations.
   Commanding Officers can assign their ombudsman at the Ombudsman Registry at
    www.ombudsmanregistry.org

IX. POINTS OF CONTACT
Commander, Navy Installations Command

Christine DeGraw, Ombudsman Coordinator
(202) 433-3162
Christine.degraw@navy.mil

Doreen Scott, Ombudsman Training Coordinator
(402) 614-0550
Doreen.scott.ctr@navy.mil

Ed Roscoe, Management IT, Training Analyst
(919) 499-1455
edroscoezeid@charter.net




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