Delivering Good to Great
Dear Prospective Candidate
Re: Catering Assistant
Thank you for your interest in the position of Catering Assistant at Kent Union. We are a
successful, vibrant and exciting organisation with a bright future. We have achieved a great deal in
the last few years, more than doubling in size to our current £10million turnover, 650 employees
and 1,000+ volunteers. We have recently achieved Investor in People Gold status and also won a
Third Sector Excellence Award in 2009; we were the first students’ union in the UK to achieve
Investing in Volunteers status and we have been included in the Sunday Times 100 Best Not-For-
Profit Organisations to Work For, for the last 4 years.
We recently completed a review of our Catering function which has led to the creation of the
position of Catering Assistant. This new position will be responsible for preparing and cooking food
in Woody’s Bar at the University of Kent. They will be expected to work alongside the Head Chef
and Student Kitchen Assistants and may also be expected to work alone at times. This new
position will be responsible for serving the food menu at Woody’s Bar, whilst maintaining
excellent levels of food hygiene and customer service. This role is a great opportunity for a hard-
working, personable individual, who enjoys working in a team.
This pack should provide everything you need to support your application. It contains:
Copy of full advert
Summary conditions of appointment
Summary governance and management arrangements
Application and selection process and timetable
If you require further information, please contact our HR Department on 01227 824220 or at
email@example.com. I do hope you decide to apply for this position.
Job title: Catering Assistant
Responsible to: Bars Manager, Head Chef
Hours of work: 27 hours per week in term time (31 weeks per year), 15 hours per
week in non-term time (21 weeks per year); hours of work will be a
mixture of daytime and evening shifts, weekdays and weekends.
Purpose of the post: The post-holder will be responsible for preparing and cooking the
food menu at Woody’s Bar.
The purpose of this post is to ensure that the food menu at Woody’s
is served to a consistently high standard throughout the year. The
post-holder will be expected to ensure that food is served in a timely
manner and that Food Hygiene legislation is adhered to at all times.
The post involves working a mixture of day and evening shifts,
weekdays and weekends.
Authority and direction is delegated from the Union’s Trustees, via
the Director of Operations and the Bars Manager.
Duties and Responsibilities:
1.0 Operational duties
To prepare, cook and control the catering products in Woody’s Bar, ensuring food is
consistently served to a high standard and in a timely manner.
To ensure that all necessary daily and weekly cleaning duties are carried out to a high
To work efficiently, so as to ensure food wastage is kept to a minimum.
To work alone/with Student Kitchen Assistant as and when required.
To be responsible for effective stock rotation and taking appropriate measures to minimise
wastage in Woody’s kitchen.
To ensure that necessary stock control systems are adhered to at all times.
To ensure that all wastage is appropriately logged and reported to the Head Chef.
3.0 Customer care
To ensure that customer expectations for catering are exceeded whenever possible.
To ensure that food is served to a consistently high standard and that food is served in a
To ensure that all areas of the kitchen and catering areas are clean and tidy, and that
maintenance needs are reported immediately.
To adopt a positive approach to customer feedback, regardless of whether the feedback is
positive or negative.
4.0 Health and Safety
To ensure adherence to Health & Safety policies and that any maintenance issues are
To ensure that Food Hygiene regulations are adhered to at all times, once trained in this
To ensure any Health & Safety procedures and policies are adhered to, once trained in the
5.0 Other Duties
To attend any essential training sessions, as specified by the Bars Manager.
To attend appropriate meetings as and when required by your Line Manager.
To carry out the above duties at other sites of the campus if necessary.
To contribute to the positive image of Kent Union, by ensuring high levels of food hygiene
and customer service standards at all times.
Training and Professional Development
Kent Union considers regular and on-going training as essential to job satisfaction and career
development. It is expected that the post-holder will be offered the opportunity to participate in
training that is relevant to his/her duties.
The nature of the post will, at times, require additional commitment over and above normal office
hours although it not envisaged that this will be excessive. Payment for these hours is
incorporated in the salary offered.
This job description does not form part of your contract of employment.
Person Specification: Catering Assistant
Essential Desirable Tested at Tested at
Health & Safety Qualification X X
First Aid Certificate X X
Food Hygiene Certificate X X
Experience working in food handling and X X X
preparation, within a catering environment
Experience working in a busy, customer-focused X X X
A knowledge of health and safety legislation, X X X
particularly Food Hygiene
An understanding of best practice in X X X
stocktaking, stock control, and kitchen
4. Skills and Abilities
An individual that has the ability to X X
communicate clearly and concisely, and listens
to and respects other people’s views
A committed individual who takes pride in their X X X
own work, and is willing to ‘go the extra mile’
for our customers
An individual who can provide the highest X X
standards of customer service at all times, and
can identify and communicate improvements to
5. Values, Attitudes and Personal style
A personable individual who works well in a X X
team, and has a positive attitude to work
A firm commitment to equality of opportunity; X X
an individual who values diversity, shows
respect for all people and works well with
people who have different ideas, perspectives
A team player, who celebrates others’ successes X X
and supports others to achieve individual and
Salary £13,140 per annum (Pro Rata)
37 days annual leave rising to 42 days (Pro Rata), Pension
Based in Canterbury, Kent Union is the representative body for students of the University of Kent
and provides wide-ranging services for its members at campuses across Kent and on the
Continent. The Union is a charity with annual revenues of £10 million and 650 staff. Our services
range from a nightclub to a nursery, employment agency to retail outlets and a welfare advice
centre to 250 sports clubs and societies. Included in the Sunday Times 100 Best Not-For-Profit
Organisations To Work For over the last four years, we believe we are one of the best students’
unions in the U.K.
We recently completed a review of our Catering offer which has led to the creation of the position
of Catering Assistant. This new position will be responsible for preparing and cooking food in
Woody’s Bar at the University of Kent. They will be expected to work alongside the Head Chef and
Student Kitchen Assistants and may also be expected to work alone at times. The post-holder will
also be responsible for serving the food menu at Woody’s Bar, whilst maintaining excellent levels
of food hygiene and customer service. This role is a great opportunity for a hard-working,
personable individual, who enjoys working in a team.
For an informal conversation about this opportunity, please contact our HR department on 01227
For an application pack, please visit our website http://www.kentunion.co.uk/about/recruitment/
Closing date for applications 12noon, Monday 6th August, 2012
Interviews Tuesday 14th August, 2012
Summary Conditions of Appointment
The salary for this post is £13,140 per annum (pro rata); staff move up the grade scale by one
incremental point annually, subject to satisfactory performance.
This post is subject to a 6-month probationary period, with 1, 3 and 6-month reviews.
The notice period for this position is one-month.
Annual Leave Entitlement
The post-holder is entitled to 23 days’ paid annual leave (pro rata, increasing by 1 day a year to a
maximum of 28 days; 6 ‘customary’ days’ leave, normally taken over Christmas; and the 8
statutory leave days for England. Total entitlement is therefore 37 days (pro rata) in year 1, rising
to 42 days (pro rata) after 5 years.
The post-holder is entitled to join the Superannuation Arrangements of the University of London
(SAUL), a career average re-valued earnings (CARE) pension scheme with salary sacrifice, in which
Kent Union contributes 13% and employees contribute 6% of salary. Alternatively, the post-holder
can join a personal pension scheme through Scottish Equitable, in which Kent Union contributes
6% and employees contribute 3% of salary.
Hours of Work
The contracted hours are 27 hours per week during term-time and 15 hours per week during non-
term time; working hours will be a mixture of daytime and evening shifts.
Kent Union is committed to facilitating a healthy work-life balance and has cutting edge flexible
working policies, including extensive maternity, paternity and grand-parent leave; generous
adoption and parental leave entitlement; facilities for sabbatical leave; the option to work from
home on occasion and time off for volunteering.
Equality of Opportunity
Kent Union is committed to the principles of equality of opportunity and will endeavour to meet
the needs of any candidate who fulfils the requirements of the person specification.
Summary Governance and Management Arrangements
Our Charitable Purpose
Kent Union’s charitable object, as detailed in its constitution, is the advancement of education of
students at the University of Kent for the public benefit.
Our vision is to be an exceptional organisation that has a lasting impact upon the world around us,
through helping our members grow as people, representing their views to improve the
educational experience at the University of Kent and being a sustainable and responsible
We will know if we are on track with our vision by annually measuring students’ overall
satisfaction with Kent Union – our aim is to achieve 90% of students rating us as ‘good’ or ‘very
good’ by July 2014.
Democratic - we are student led through strong democratic structures; we believe in the
principle and power of democracy; our members play an active role in our democracy and in
Outstanding - we know that our stakeholders expect a lot from us, so we endeavour to excel
at everything we do – representing students and providing high quality services.
Inclusive - we have a deep belief in the principle of equality of opportunity and take positive
action to promote diversity; we campaign on behalf of discriminated-against groups and have
an inclusive culture.
Responsible - we are an open, transparent and responsible organisation; we have strong and
effective governance arrangements; we implement best ethical and environmental practice
and are committed to the principle of volunteerism.
Professional - we have a professional management team and professional staff and we are an
outstanding employer; we create a positive working environment in which our staff enjoy
work and are passionate about what they do.
Kent Union is an unincorporated association and a registered charity. The Union has a Board of
Trustees, which is legally responsible for all aspects of the organisation.
Kent Union is a membership organisation; all students at the University of Kent are automatically
members of Kent Union. The membership provide strategic and political direction through the
Union’s democratic structures, including referenda, the Annual General Meeting, Union Council,
four debating zones and seven elected Trustees.
The Trustees of Kent Union are the five ‘sabbatical officers’, four ‘external’ trustees and four
‘student’ trustees. The sabbatical officers and two of the student trustees are elected each year by
and from the student membership of Kent Union. The sabbatical officers take a year out of their
studies (or immediately after graduating) to serve as a trustee; they can stand for re-election for a
second year if they choose, but can serve for no more than two years. Unlike the trustees of most
registered charities, the sabbatical officers are paid a living allowance and work a normal working
week. The four student trustees have all the responsibilities of being a trustee, but are still
studying and fulfil their duties on a ‘part-time’ and voluntary basis. Two of the four student
trustees are elected by cross-campus ballot and take office on 1 July each year; the other two
student trustees are selected via a recruitment process in the October of each year.
Staff and Management Structure
Kent Union employs approximately 650 staff to provide services for its members. Staff are of two
types - approximately 500 student staff, who work whilst completing their studies at the
University of Kent; and approximately 130 career staff - professionals who have made working at
Kent Union part of their career. The Board of Trustees oversees the work of staff through the Chief
Executive and Director Group, who in turn manage staff through the 11 senior managers, each of
whom is responsible for one of the Union’s Departments or a strategic function.
The Licensed Trade Department is made up of The Venue nightclub, The Attic live music venue,
Woody’s Pub, Coopers Pub, Rutherford Bar, Library Café and a number of annual external events.
The department employs over 200 student staff in a number of roles and 15+ career staff.
Application and Selection Process and Timetable
Recruitment and Selection Timetable
23rd July Advertise position
6th August Applications close
7th August Short-list meeting
14th August Interviews in Canterbury
For more information, or to download an application form for this position please visit
http://www.kentunion.co.uk/about/recruitment/; please ensure that you pay particular attention
to detailing how you meet the requirements of the person specification. Candidates are also
required to complete the Equal Opportunities Monitoring Form, which will be separated from
applications prior to long-listing.
Completed applications must be received by 12noon, Monday 6th August.
Kent Union’s website contains further background information about Kent Union to help potential
applicants. Potential applicants are encouraged to look at the website prior to applying; the
website address is www.kentunion.co.uk
Further Information and Questions
For an informal conversation, further information or any questions about this opportunity, please
contact our HR Department on 01227 824220.
10 | P a g e
Delivering Good to Great
11 | P a g e