Esperanza Robertson Resume

							                                                                 13724 Evanswood San Antonio, Texas 78233

                                                                                  210-396-2548

                                                                          Email: javajaoquin@yahoo.com



Esperanza Robertson
Career Objective       Committed to achieving excellence in operations, productivity and profitability.

Profile                Years of experience including selling, supervision and special projects in
                       frontline business activities within time constraints. Regard integrity, stability
                       and Professionalism as critical components of my business philosophy.

                       Creative and enthusiastic with proven success in building and managing
                       relationships with peers, co-worker, clients and general public. Decisive and
                       Committed to Professionalism and adhere to quality standards. Passionate
                       within the “Catering/Event Planning Business”. Consulted On and Off Premise
                       Catering for 50 to 400 guests functions; outlay menu pricing, selections and
                       staffing.

Tong’s Thai Restaurant & Sushi Bar    San Antonio, Texas

Restaurant General Manager     2005-2007

Originally employed 15 staff then created 50 other positions to accommodate service demands
Generated sales from $350,000 to 2 million gross annual sales
Received Zagat Award for 2007, won San Antonio Express News “Best Thai Restaurant” 2006 & 2007
Trained staff in all areas of service, both the front and back of the house
Produced and implemented company policies and work procedures
Designed and input POS System information
Weekly inventory control and purchased food, beverage and equipment supplies within the front end of
                           the house


Formosa Garden Restaurant,      San Antonio, Texas

Restaurant Manager 1996-2005

Received fast-track promotion to management role in one year
Oversaw all payroll, Quick Books accounts payable, accounts receivable, employee tax and all tax dues
Performed all reporting daily deposits, ordered all restaurant equipment and beverage supplies
Managed entire public relations process including media relations such as television
And newspaper interviews and community contributions
Trained staff in all areas of service, both the front and back of the house
Education

Vocational School of Nursing
LVN Graduate, Norfolk Virginia 1995

Maury High School
Graduate, Norfolk Virginia 1994