25E07A brighthub client feedback survey by HC120807124811

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									                                         ABC Company - Client Feedback Survey
We thank you very much for your business. We love to hear how great our services are, and how beneficial our work is to your company.
We are continually striving to improve our website, our client interaction and our day-to-day operations.

With that in mind, we hope you can take a few minutes out of your day to complete our client feedback survey. We encourage you to take
some time to think over our interactions with you, and to be as honest as possible.

Again, thank you for your time and patronage!

Jane Doe
ABC Company
                                                           * * * * *

        Client Information: Enter your full contact information below


                   Client Name

                 Client Address

                 Client Website

                   Client Email




        GENERAL QUESTIONS:

        1. Please select the service(s) for which you hired ABC Company:
            Type an ‘X’ in the appropriate field(s)


                      Company Profile
                      Cover Letter

                      Mission/Vision Statement

                      Newsletter Content
                      Press Release

                      Web Content




        2. Have you ever ordered copywriting services from ABC Company prior to your most recent experience?

                      Yes
                      No




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     3. What are the three main reasons you didn’t purchase copywriting services from another company?


                Pricing at other companies was too high

                Style of writing at other companies did not suit
                my business
                Sample documents at ABC Company convinced
                me to work with them
                Reputation of ABC Company

                I don’t know of any other copy writing service
                businesses

                A friend told me about ABC Company

                OTHER (please explain below):




     4. Overall, How do you feel about your experience with the performance of ABC Company on this project?

                Excellent
                Very Good

                Good

                Fair

                Poor




CUSTOMER SERVICE QUESTIONS:

     1. In thinking about your most recent experience with ABC Company, how satisfied are you with the customer
        service you received?

                Very Satisfied
                Somewhat Satisfied

                Neutral

                Dissatisfied

                Very Dissatisfied




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         2. If you were not completely satisfied with the customer service of ABC Company, will you please take a
            moment to describe the reason(s) for your dissatisfaction?




         3. If you were completely satisfied with the customer service of ABC Company, will you please take a moment
            to describe the reason(s) for your satisfaction?




         4. How would you rate ABC Company in the following categories?
               Type an ‘X’ in the appropriate field(s)

                       1. Excellent        2. Very Good        3. Good            4. Fair            5. Poor      6. N/A – I have
                       much better         better than other   about the same     worse than other   much worse   no prior
                       than other          companies           quality as other   companies          than other   experience with
                       companies                               companies                             companies    other companies
                                                                                                                  in this regard

Friendliness


Professionalism &
standards of
conduct

Knowledge in their
area of practice

Interest in solving
your problem

Ease of scheduling
service?

Explanation of the
work to be
performed

Response to your
inquiries in a
timely manner.

Completion of the
service in the time
promised




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Overall
performance of
the service




SERVICE PROCEDURES QUESTIONS:

    1. How many drafts or rewrites did it take before you were completely satisfied with the service you requested?




    2. For the following statements regarding the process by which your most recent service contract was handled,
       please indicate whether you agree or disagree with the following statements:
         Type an ‘X’ in the appropriate field(s)



                           Strongly                Agree   Neutral      Disagree        Strongly           N/A
                            Agree                                                       Disagree

After my first email, I
received a response
in a timely manner


I was explained the
work to be performed

I was explained the
break down of
charges

The first draft of my
project was delivered
quickly

I received constant
updates on the status
of my project

Payment information
was made readily
available to me


Any revisions to my
project were made
quickly

I received a follow-up
email after my
project was
completed


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SERVICE BENEFITS QUESTIONS:

  1. When you first hired ABC Company to perform the desired services, what did you hope they would do for your
     business?




  2. After utilizing ABC Company’s services, how did their work benefit your company?




SERVICE VALUE QUESTIONS:

  1. Considering the overall value of the project you paid for, how would you rate the copy writing services of ABC
     Company in terms of value for money?
       Type an ‘X’ in the appropriate field(s)


                  An exceptional value, worth more than you paid for it

                  A good value, worth about what you paid for it

                  A poor value, worth less than you paid for it

                  OTHER (please explain below):
                  Press Release




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IN CLOSING:

   1. If ABC Company decided not to offer copywriting services any longer, who would you replace them with?




   2. Should you need copywriting services again, what is the likelihood of you choosing ABC Company in the future?



                  I would definitely work with ABC Company again

                  I would probably work with ABC Company again

                  I might or might not work with ABC Company again

                  I probably would not work with ABC Company again

                  I definitely would not work with ABC Company again



   3. All things considered, over the next 12 months how likely are you to acquire additional copywriting services?


                  Very Likely

                  Somewhat likely

                  Not Sure

                  Not Very Likely

                  Very Unlikely




   4. What are some of the reasons that you may be looking to acquire additional copywriting services?


                  To announce new products/services

                  To freshen up my website copy


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                To revamp my product/service descriptions

                To add some pizzazz to my company newsletters

                To create a company press kit

                To optimize my website for Search Engines

                To create company brochures, pamphlets, etc.

                OTHER (please explain below):




5. Are there any other services you would like ABC Company to offer in the future?




6. Consider, if you will, the total package i.e. customer service, copywriting services, features, benefits, pricing.
   How satisfied are you with ABC Company?


                Very Satisfied

                Somewhat Satisfied

                Neutral

                Dissatisfied

                Very Dissatisfied




7. Would you recommend ABC Company to a friend?


                Yes
                No




8. If you could describe ABC Company in one brief paragraph, what would you say?




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9. May we use your comments on our Client Feedback page?

               Yes, absolutely!
               Yes, but I would like to review the content first before it
               is added to your website
               Not at this time, thanks




10. Thank you for completing our Customer Experience Survey. If you have any other comments or suggestions for
    ABC Company, please enter them below.




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