Direct Debit & Standing Order – Quick reference
Cut off Dates:
Weekly – weekly DD’s set up every Monday and requested two week’s in
Monthly 1st – set up and requested two week’s prior to expected payment date
(e.g on or as close to 15th of each month);
Monthly 15th – set up and requested two week’s prior to expected payment date
(e.g on or as close to 1st of each month);
**Please note that direct debits are calculated on the status of the account at the
moment in time that we request them. Any changes made after the direct debit
request e.g. benefits or SP grants starting/stopping/additional cash payments,
will not be taken into account until the next direct debit request**
CBC only records a tenant’s intention to pay by standing order on Orchard, the
form is then hand delivered to their bank for set-up.
If payments are not coming through, it is the responsibility of the tenant to check
with their bank what the problem may be.
Standing orders are controlled by the tenant, CBC have no powers in respect of
requesting money when a tenant has chosen to pay by standing order.