NEIGHBOURHOOD SERVICES PONTYPOOL ACTIVE LIVING CENTRE CUSTOMER SERVICE AND SALES ASSISTANT GRADE: 4 Points 13 – 19 (£15,444 - £17,802) Pro Rata 6 HOURS 45 MINUTES PER WEEK, ROTA ATTACHED We are looking for a Customer Service and Sales Assistant to act as the first point of contact for customers at the facility. Applicants should have an excellent understanding of customer service issues, and be self motivated and enthusiastic with a flexible approach to work. THIS POST IS SUBJECT TO AN ENHANCED DISCLOSURE Application forms and further information can be obtained from: The Recruitment Team, Floor 4, Civic Centre, Pontypool, Torfaen NP4 6YB, Telephone 01495 742308 email: firstname.lastname@example.org alternatively you could look on the internal website SWOOP to view and download an application form Closing Date: 14th August 2012 Post ref: NS0141- 2407 JOB DESCRIPTION Neighbourhood Services Post: Customer Service & Sales Assistant Grade: 4 Responsible To: Finance & Performance Officer Responsible For: N/A Date Issued: June 2012 Job Purpose: To act as the first point of contact for customers at the facility Principal Accountabilities and Responsibilities: Main Duties 1. To issue tickets and take money for all activities at the Centre 2. To use the computerised till system 3. To take bookings and maintain records of bookings, course enrolments and maintain control of booking confirmations 4. To be responsible for the sale of sports items, consumables and hiring of equipment 5. To maintain a record of lost property and re-claims in line with Council procedures 6. To provide information to customers regarding the functions and activities at the Centre 7. To make recommendations for improvements in the services offered, to the Centre Administrative Officer or Business Development & Partnership Manager in response to customer feedback 8. To deal effectively with minor customer queries and complaints and refer to the Centre Administrative Officer or Duty Manager for resolution when necessary 9. To ensure that the Reception area is a clean, tidy and welcoming environment to visitors to the Centre Resources/Equipment/Materials 10. To be responsible for the use of the computerised till system 11. To assist with banking and reconciliation of cash in accordance with the Council’s financial procedures 12. To be responsible for taking money from customers and issuing change Supervision/Management of people 13. No responsibility Special Working Conditions 14. Hours are worked on a shift rota basis which may include daytime, evening and weekend shifts. General 15. Carry out duties placed on employees by the Health and Safety at Work Act 1974. 16. Comply with the eight data protection principles which are contained within the Data Protection Act. 17. To work within the Council’s policy and procedures in respect of equal opportunity, anti-discriminatory and anti-oppressive practices. 18. To undertake any other duties and/or times of work as may be reasonably required of you, commensurate with your grade or general level of responsibility within the organisation, at your place of work or based at any other establishment. PERSON SPECIFICATION Post: Customer Service and Sales Assistant Service Area: Neighbourhood Services Requirements Essential/Desirable How Tested Qualifications 5 GCSE’s (or equivalent) grades A-C Desirable Application Form (to include Maths and English) Willingness to obtain a Essential Appointment Process qualification in Customer Care Experience Experience in a customer facing role ie reception Desirable Application Form work, retail Cash handling experience Desirable Application Form/ Appointment Process Experience of using computerised till/booking system Desirable Application Form/ Appointment Process Knowledge Willingness to develop a knowledge and Essential Appointment Process understanding of the Centre’s functions and activities Skills and Abilities Numerate Essential Appointment Process Good organisational skills Essential Appointment Process Able to speak or willingness to learn Welsh Desirable Appointment Process Computer literate Essential Appointment Process Able to deal with customer queries and minor Essential Appointment Process complaints Personal Qualities Friendly and approachable manner Essential Appointment Process Flexible approach to work Essential Appointment Process Team player Essential Appointment Process Customer led and focussed Essential Appointment Process Week 1 MON TUES WED THURS FRI SAT SUN Name VACANT 4.30-9.30 8.00-2.00 5 6 Week 2 MON TUES WED THURS FRI SAT SUN 01-Jan 02-Jan 03-Jan 04-Jan 05-Jan 06-Jan 07-Jan Name VACANT Week 3 MON TUES WED THURS FRI SAT SUN Name VACANT 3.30-8.30 4.30-9.30 8.00-2.00 5 5 6 Week W/ending: 4 MON TUES WED THURS FRI SAT SUN 01-Jan 02-Jan 03-Jan 04-Jan 05-Jan 06-Jan 07-Jan Name VACANT Vacant post 6.75 hrs p.w.
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