To assist with banking and reconciliation of cash in accordance with the Council s financial procedures by HC120807091854

VIEWS: 0 PAGES: 7

									NEIGHBOURHOOD SERVICES

PONTYPOOL ACTIVE LIVING CENTRE

CUSTOMER SERVICE AND SALES ASSISTANT

GRADE: 4 Points 13 – 19 (£15,444 - £17,802) Pro Rata

6 HOURS 45 MINUTES PER WEEK, ROTA ATTACHED


We are looking for a Customer Service and Sales Assistant to act as the first point of
contact for customers at the facility. Applicants should have an excellent
understanding of customer service issues, and be self motivated and enthusiastic
with a flexible approach to work.


THIS POST IS SUBJECT TO AN ENHANCED DISCLOSURE

Application forms and further information can be obtained from:
The Recruitment Team, Floor 4, Civic Centre, Pontypool, Torfaen NP4 6YB,
Telephone 01495 742308 email: recruitment@torfaen.gov.uk
alternatively you could look on the internal website SWOOP to view and download
an application form




Closing Date:          14th August 2012

Post ref:              NS0141- 2407
JOB DESCRIPTION

Neighbourhood Services
Post:                 Customer Service & Sales Assistant


Grade:                4

Responsible To:       Finance & Performance Officer

Responsible For: N/A

Date Issued:          June 2012

Job Purpose:          To act as the first point of contact for customers at the
                      facility

Principal Accountabilities and Responsibilities:
Main Duties

1.      To issue tickets and take money for all activities at the Centre

2.      To use the computerised till system

3.      To take bookings and maintain records of bookings, course enrolments and
        maintain control of booking confirmations

4.      To be responsible for the sale of sports items, consumables and hiring of
        equipment

5.      To maintain a record of lost property and re-claims in line with Council
        procedures

6.      To provide information to customers regarding the functions and activities at
        the Centre

7.      To make recommendations for improvements in the services offered, to the
        Centre Administrative Officer or Business Development & Partnership
        Manager in response to customer feedback
8.     To deal effectively with minor customer queries and complaints and refer to
       the Centre Administrative Officer or Duty Manager for resolution when
       necessary

9.     To ensure that the Reception area is a clean, tidy and welcoming environment
       to visitors to the Centre

Resources/Equipment/Materials

10.    To be responsible for the use of the computerised till system

11.    To assist with banking and reconciliation of cash in accordance with the
       Council’s financial procedures

12.    To be responsible for taking money from customers and issuing change

Supervision/Management of people

13.    No responsibility

Special Working Conditions

14.    Hours are worked on a shift rota basis which may include daytime, evening
       and weekend shifts.

General

 15.      Carry out duties placed on employees by the Health and Safety at Work Act
          1974.

 16.      Comply with the eight data protection principles which are contained within
          the Data Protection Act.

 17.      To work within the Council’s policy and procedures in respect of equal
          opportunity, anti-discriminatory and anti-oppressive practices.

 18.      To undertake any other duties and/or times of work as may be reasonably
          required of you, commensurate with your grade or general level of
          responsibility within the organisation, at your place of work or based at any
          other establishment.
   PERSON SPECIFICATION
   Post:               Customer Service and Sales Assistant

   Service Area:       Neighbourhood Services



Requirements                Essential/Desirable    How Tested


Qualifications

5 GCSE’s (or equivalent)
grades A-C                  Desirable              Application Form
(to include Maths and
English)

Willingness to obtain a     Essential              Appointment Process
qualification in Customer
Care

Experience

Experience in a customer
facing role ie reception    Desirable              Application Form
work, retail

Cash handling experience    Desirable              Application Form/ Appointment
                                                   Process
Experience of using
computerised till/booking
system                      Desirable              Application Form/
                                                   Appointment Process

Knowledge


Willingness to develop a
knowledge and               Essential              Appointment Process
understanding of the
Centre’s functions and
activities
Skills and Abilities

Numerate                     Essential   Appointment Process

Good organisational skills   Essential   Appointment Process

Able to speak or
willingness to learn Welsh   Desirable   Appointment Process

Computer literate            Essential   Appointment Process

Able to deal with customer
queries and minor            Essential   Appointment Process
complaints


Personal Qualities

Friendly and approachable
manner                       Essential   Appointment Process

Flexible approach to work    Essential   Appointment Process

Team player
                             Essential   Appointment Process
Customer led and focussed
                             Essential   Appointment Process
Week
1
         MON      TUES         WED       THURS        FRI       SAT        SUN


Name
VACANT                                              4.30-9.30            8.00-2.00

                                                        5                    6



Week
2
         MON      TUES         WED       THURS        FRI       SAT        SUN

         01-Jan   02-Jan       03-Jan     04-Jan      05-Jan    06-Jan     07-Jan

Name
VACANT




Week
3
         MON      TUES         WED       THURS        FRI       SAT        SUN


Name
VACANT                                  3.30-8.30   4.30-9.30            8.00-2.00

                                            5           5                    6



Week
                           W/ending:
4
         MON      TUES         WED       THURS        FRI       SAT        SUN

         01-Jan   02-Jan       03-Jan     04-Jan      05-Jan    06-Jan     07-Jan

Name
VACANT




                    Vacant post 6.75 hrs p.w.

								
To top