THE IMPACT OF MANPOWER DEVELOPMENT AND TRAINING IN EFFICIENT MANAGEMENT OF PARASTATALS (A CASE STUDY OF NATIONAL ELECTRIC POWER AUTHORITY ENUGU STATE) BY IHEANETU OBINNA I. BAM/H2003/159 DEPARTMENT OF BUSINESS ADMINISTRATION AND MANAGEMENT, INSTITUTE OF MANAGEMENT AND TECHNOLOGY (I.M.T) ENUGU AUGUST 2005. TITLE PAGE THE IMPACT OF MANPOWER DEVELOPMENT AND TRAINING IN EFFICIENT MANAGEMENT OF PARASTATALS (A CASE STUDY OF NATIONAL ELECTRIC POWER AUTHORITY ENUGU STATE) BY IHEANETU OBINNA I. BAM/H2003/159 A PROJECT PRESENTED TO THE DEPARTMENT OF BUSINESS ADMINISTRATION AND MANAGEMENT INSTITUTE OF MANAGEMENT AND TECHNOLOGY (I.M.T) ENUGU IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF HIGHER NATIONAL DIPLOMA (HND) IN BUSINESS ADMINISTRATION AND MANAGEMENT AUGUST 2005. APPROVAL PAGE DEPARTMENT OF BUSINESS ADMINISTRATION AND MANAGEMENT SCHOOL OF BUSINESS STUDIES, INSTITUE OF MANAGEMENT AND TECHNOLOGY ENUGU This research project titled “The impact of manpower development and training in efficiency management of parastatals was conducted by IHEANETU OBINNA under my supervision and it is thereby recommended for approval. ………………………… ………………………… MRS. NWANDU E.C. MR. AGBO, O. G. (PROJECT SUPERVISOR) (HEAD OF DEPARTMENT) …………………………… ………………………… EXTERNAL EXAMINAR MR. ADIRIKA .E DIRECTOR, SCHOOL OF BUSINESS STUDIES. DEDICATION I dedicate this project work to my parents Mr. & Mrs S.D. Iheanetu who made this work through their financial and moral support and to God Almighty who in His own way of doing things kept me alive through this period.. ACKNOWLEDGEMENT The task of conducting a research has never been an easy one at whatever level and whatever subject. In conducting this study I had in mind the axiom that two good needs are better than one. This work in therefore melting point of ideas and profound thoughts, generated from dularse source too numerous to mention here. The contributions of the following facts are however considered two great to be generalized. I therefore wish to express my heartily appreciation and gratitude to my supervisor Mrs. E. C. Nwandu for her immensely support towards the success of this work. As well as the motherly role she played. Thanks for the vast knowledge you impacted on me and your assistance to the project work. Perhaps this work could not be possible if not the approval and assistance of my H.O.D. Mr Ojemba Agbo. Thanks and God bless. I equally appreciate immeasurable effort of my brothers Emeka and Amobi in one way or the other contributed towards the success of this work and all the authors whose work contributed to success of this study may the ALMIGHTY GOD bless you all Amen. Iheanetu Obinna I. BAM/H203/159 ABSTRACT The growth and innovation in the field of science and technology and the complex nature of modern business activities and the need for the expert handling of modern equipment and budget I call for the urgent training and development of organization manpower resources in order to meet these challenges. Today, we know that our problem is not how to avoid change but how to analyze the victim that all development spells opportunity and get ourselves equipped to handle the increasing complexity in manpower and managerial activities. The research work undertake a survey of the manpower development policies and programmes of the National Electric Power Authority and found that though there exists an established policy and programmes for employee development there polices and programmes are deficient in content and complementation. Based on the followings, we suggested an immediate review of the training and development policy and programme in order to make it more functional and adaptable to the present and future needs of corporations intended objectives. In carrying out the research, oral interview and research questionnaire were used. The analysis of the questionnaire was done based on percentages. Allowing the greater or less than factor to influence the judgment either by mollified the oral interview responses gotten. The work is divided into five chapters. The first chapter contains the statements of problem and purposes of the study. Three assumptions were made as forming basis for the study. In chapter two, relevant literature on manpower development and man power development problems, methods and strategies were reviewed. In chapter three, the research methodology and source of data are presented. Chapter four contains the presentation and analysis of data and test of hypothesis. The chapter five contains summary of the findings, conclusion and recommendation. TABLE OF CONTENTS COVER PAGE TITLE PAGE APPROVAL PAGE DEDICATION ACKNOWLEDGEMENT ABSTRACT TABLE OF CONTENT LIST OF TABLE CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY 1.2 STATEMENT OF PROBLEM 1.3 OBJECTIVE OF THE STUDY 1.4 SIGNIFICANCE OF THE STUDY 1.5 SCOPE OF THE STUDY 1.6 LIMITATION OF THE STUDY 1.7 RESEARCH QUESTION 1.8 HYPOTHESIS 1.9 DEFINITION OF TERMS CHAPTER TWO 2.0 LITERATURE REVIEW 2.1 DEFINING MANPOWER TRAINING AND DEVELOPMENT 2.2 AREAS AND OBJECTIVES OF MANPOWER DEVELOPMENT 2.3 AIMS AND OBJECTIVES OF MANPOWER DEVELOPMENT 2.4 METHODS AND TYPES OF MANPOWER DEVELOPMENT 2.5 DETERMINATION OF DEVELOPMENT NEEDS 2.6 STEPS IN DESIGNING A MANPOWER DEVELOPMENT PROGRAMMES 2.7 MANPOWER DEVELOPMENT PROBLEMS 2.8 MANPOWER DEVELOPMENT IN NIGERIA REFERENCES CHAPTER THREE 3.0 RESEARCH DESIGN AND METHODOLOGY 3.1 INTRODUCTION TO THE STUDY 3.2 AREA OF STUDY 3.3 POPULATION OF THE STUDY 3.4 SAMPLE SIZE DETERMINATION 3.5 INSTRUMENT FOR DATA COLLECTION 3.6 VALIDATION OF THE INSTRUMENT 3.7 RELIABILITY OF THE INSTRUMENT 3.8 METHODS OF DATA COLLECTION 3.9 METHOD OF DATA ANALYSIS CHAPTER FOUR 4.0 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 4.1 TESTING OF HYPOTHESIS CHAPTER FIVE 5.0 SUMMARY OF FIDNINGS, CONCLUSION AND RECOMMENDATION 5.1 SUMMARY OF FINDINGS 5.2 CONCLUSION 5.3 RECOMMENDATION 5.4 BIBLIOGRAPHY 5.5 RESEARCH QUESTIONNAIRE CHAPTER ONE INTRODUCTION Contemporary thoughts on national development and growth emphasizes the need for the training and retaining of the human resources and economic independence of the nations. The objectivity of this assertion becomes apparent when viewed against the background of the study. Damages wrecked on the socio-political and economic structure and integrity of most independent developing nations by foreign interest acting under pretension of assisting them in their development efforts. The realization of complete independence is therefore a function of an effective development strategies and efficient utilization of a country’s potentials studies shows that most countries are blessed with abundant natural resources. They lock the basic technology for transforming and maximizing the benefits of these natural endowment resulting from the under development of the human portentous. Since Nigeria gained her independence in 1960, we have been faced with the challenge of providing adequate and effective manpower need for the management of our economic resources. Our inability to provide for the necessary manpower need results in the inefficient and under utilization of the abundant economic resources. Most organization in Nigeria is so much concerned with the profits maximization, they ignore the need for training their workers, and instead, they consider the money they will spend on their training programme as waste rather than as an investment. The fail to foresee the desirability of continuous retaining and development of their workers in order to promote the efficiency and effectiveness of their organisation. Consequently instead of growing, the business rather fails and much capital wasted. Commenting on the general poor development of the Nigerian workers, W.R. Haires observed that the Nigerian workers are under used, under employed, frustrated and preventive from bringing their talents to bear on the well-being of their employers, organisation and the nation at large. Manpower development is a dynamic process, in other words, it is a response to change in the beliefs, attitudes and behaviour of individuals so that they can better adopt new techniques and challenges. In recognition of the need for the training and development of the human potentials and resources of employees as a means of achieving organizational objectives and goal with efficiency and effectiveness, the National Electric Power Authority established a training policy for her employee. In pursuance of this noble objective of manpower development and training by the organization, a lot of difficulties arises which affected the success of the programme. This research work is therefore directed towards an evaluation of the manpower development and training programme of the corporation with a view to identifying problem areas (where any) and making suggestions on ways of achieving greater successes in their manpower development efforts. 1.2 STATEMENT OF PROBLEMS After an employee has been recruited and inducted, his skills must be updated and developed to better fit into the job and the organisation. The need for training and developing the employee not only arises from the fact that he might not fit in the job posses the necessary skill needed in the job but have the effect of the dynamic nature of the society influenced by changes in the field of science and technology necessitated the continuous improvement of worker’s skill and the sill he expected to have in order better fit into the new job demands is bridged by manpower training. Many organizations have over the years established good manpower training and development programmes in order incite better employee performance at work and increased productivity. Good development programmes have not always been easy to attain in organization because of the forces that impede against the achievement of their objectives. Some of the impeding forces include selections or recruitment problems, training procedure and inadequate facilities, government policy, the economy and labour legislation. The crucial problems this research will address includes: 1. The problem of inadequate manpower resources in the National Electric Power Authority. 2. The lack of functional manpower development programmes. 3. The under utilization of available manpower resources. A critical analysis of these problems will be done with a view to determining their causes and consequences on the corporation. The researcher will also make contribution on ways of redressing the problems. 1.3 OBJECTIVE OF THE STUDY The decision to research on this field of human development results from my interest in the areas of manpower planning and development as it occupies a strategic position in the effective and efficient realization of organization’s goal. Apart from giving the reader a general idea of what manpower training and development entails, this study is designed to examine and clarify the following issues:- 1) To identify the manpower training and development programme of the National Electric Power Authority. 2) To determine the impact of this programme on workers performance. 3) To identify the problem which negatively affect the successful implementation of the programme and achievement of the desires result. 4) Make recommendation on ways of ensuring greater successes in future. 1.4 SIGNIFICANCE OF THE STYDY We have noted earlier in this research the important role of manpower training and development in achieving organizational goal. We also noted the problem of lack of well-developed, specialized and dynamic management that will be capable of harnessing the development. The significance of the study therefore in it’s potentiality in serving as a reference took for both individual organization and government policy makers who desire to eliminate all and avert obstacles associated with manpower planning. It will also be of immense benefit particularly in the organizers and executors of manpower development and training programmes in National Electric Power Authority. This is because the clearly identified problem areas in the design and implementation of manpower development programmes. This research will also discuss various manpower development and training related issues and suggests ways that can be adopted to solve manpower training and development problems. 1.5 SCOPE OF THE STUDY This research is concerned with the impact of the manpower development programme of the National Electric Power Authority, Enugu state. The NEPA. as we know is federal parastatals, it has three divisions viz, the eastern, northern and southern division with headquarter at Lagos. The focus in the eastern division of the corporation is not suggestive of a ….. policy in the management policy of the organisaiton rather it is supposed to provide a guide to the understanding of the entire organisation division given the persuading circumstances. Equally it is believed and hoped that much is not lost by limiting the study to the eastern division because given the centralization policy of the organisation, every part is supposed to bear the same major characteristics element with the rest of the other divisions. 1.6 LIMITATIONS OF THE STUDY In carrying out this research, some basic problems were encountered which to an extent influenced the debtnesses of the research primary among this problems include:- Lack of statistical data, contain information sought for are either totally unavailable or cannot be released to the pubic, despite all these short comings, much effort was indeed made to ensure that these problems does not outweigh the desire ability or need to carryout a sound research. 1.7 RESEARCH QUESTION The following research questions would be necessary to make this research a success. 1. Is there any programme of manpower training and development in National Electric Power Authority, Enugu? 2. Do National Electric Power Authority Enugu attach importance to manpower development and training? 3. Has manpower development and training helped National Electric Power Authority in meeting the problems or challenges of the complex nature of modern business activities or get equipped to handle the increasing complexity in their managerial activities? 4. Is there any significant impact of manpower development and training in efficient management of National Electric Power Authority, Enugu? 1.8 RESEARCH HYPOTHESIS The following research hypothesis are used for this study. Where H0: Stands for null hypothesis Hi: Stands for alternative hypothesis 1. H0: There is no significant impact of manpower development in efficient management of parastatals. 2. H0: There is a significant impact of manpower development in efficient management of parastatals. 3. H0: There is no improvement of manpower development in efficient management of parastatals. 4. Hi: There is an improvement of manpower development in efficient management of parastatals. 1.9 DEFINITION OF TERMS To allow for better understanding of this research, it is considered necessary that some of the key terms used be defined or described. 1. Manpower: Manpower, which is developed through human capital formation, means much more than population or labour force. Manpower in the economic sense is the managerial, scientific engineering technical, craftsman and other skills which are employed on creating, designing, developing, organizational managing and operating productivity services enterprises and economic institutions. 2. Development: After the employee has recruited selected and inducted, he or she must be developed to better fit into the job and the organization. Again, that development would include both training to increase skill in performing a specific job and education to increase general knowledge and understanding of our total work environment. 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