Revitalizing Your Library and Medical
Center Relationships: What Your
Librarian Can Do for You
UCLA Louise M. Darling Biomedical Library
Everything Old is New Again
• What are liaisons?
• What we learned from others
• Our approach
• Looking to the future
WHAT ARE LIAISONS?
• “ambassadors of the library” (Stoddart et al
• Librarians that do collection development,
research, outreach to a particular
• In some cases also referred to as subject
• Process by which librarians involve the library's
clientele in the assessment and satisfaction of
collection needs and library services.
• Librarians with collection development
responsibilities have various titles
–Acquisitions librarians –Liaisons
–Collection development –Subject specialists
WHAT WE LEARNED
• Departmental divisions (aka “everybody gets a librarian”)
• Curriculum based
– PBL (Eldredge et al 1998)
– Personal Librarians (Spak & Glover 2006)
– Taskforces (McGuire 2007)
• Library and Technology Consultant
– Technology consultant
– External customers fee for service (Minnie et al 2006,
• Targeted Groups (Livingston 2003)
• Moving from “just in time” to “just for you”
• Extracurricular Involvement (Kasperek et al 2006)
• Leaving a footprint behind (Livingston 2003)
• Getting started as a liaison (Stoddart et al 2006)
• Subject knowledge required -- debated
• Organizational support
– release time for CE and department meetings
– Credibility – a letter of introduction
– To have UCLA health care and life sciences
faculty, staff and students see librarians as co-
instructors, evidence experts, intellectual
property/copyright gurus, connection hubs, and
• Structural Shifts – Liaison Teams
UCLA Librarians are
– Evidence experts
– Intellectual property/copyright gurus
– Connection hubs
– Technology mavens
Looking to the Future
• UCLA Future work
– Further in-reach to staff across UCLA Library
– Building our Brand
• Coordinated outreach plan to primary clientele
– Reflect and Apply
• Continuing the Conversation on via the NN/LM
PSR social networking site
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