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Copy of FINAL CPFC Survey Results

VIEWS: 2 PAGES: 304

									Survey Of Crystal P
The survey was ope
We advertised the s
Survey Of Crystal Palace FC Supporters into Policing & Stewarding
The survey was open from 7th until 13 June 2012
We advertised the survey on the CPFC.org forum, Twitter and direct email to our members
Policing of Crystal Palace Fans

What is your age?

                                        Response       Response
Answer Options
                                         Percent        Count
16-20                                     16.3%           89
21-30                                     24.5%          134
31-40                                     17.4%           95
41-50                                     19.8%          108
51-60                                     15.9%           87
60+                                        5.9%           32
Rather not say                             0.5%            3
                                  answered question           546
                                    skipped question            2
                        What is your age?

30.0%

25.0%

20.0%

15.0%

10.0%

5.0%

0.0%
        16-20   21-30   31-40      41-50    51-60   60+   Rather not
                                                             say
Rather not
   say
Policing of Crystal Palace Fans

Are you male or female?

                                        Response       Response
Answer Options
                                         Percent        Count
Male                                      93.2%          506
Female                                     6.6%           36
Rather not say                             0.2%            1
                                  answered question           543
                                    skipped question            5
Are you male or female?




                          Male
                          Female
                          Rather not say
Male
Female
Rather not say
Policing of Crystal Palace Fans

How many home games do you attend each season?

                                                       Response       Response
Answer Options
                                                        Percent        Count
Between 1 and 5                                           4.8%           26
Between 6 and 10                                         10.9%           59
Between 11 and 15                                        11.6%           63
Between 16 and 20                                        20.7%          112
All home games including League & Cup games              52.2%          283
                                                 answered question           542
                                                   skipped question            6
              How many home games do you attend each season?

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%
        Between 1 and 5 Between 6 and Between 11 and Between 16 and All home games
                             10            15              20       including League
                                                                      & Cup games
 All home games
including League
  & Cup games
Policing of Crystal Palace Fans

How do you most often travel to home games?

                                                    Response       Response
Answer Options
                                                     Percent        Count
Walk                                                  11.6%           63
Drive                                                 39.0%          212
Public Transport                                      54.7%          297
Coach                                                  1.1%            6
Other                                                  1.3%            7
                                              answered question           543
                                                skipped question            5
               How do you most often travel to home games?

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%
        Walk             Drive       Public Transport        Coach   Other
Other
Policing of Crystal Palace Fans
Please describe the nature of any contact you may have with the police
(including British Transport Police) on your way to or from Selhurst Park.
                                                             Response
Answer Options
                                                               Count
                                                                421
                                      answered question               421
                                        skipped question              127




                                                                             Very little except during "problem" games.




                                                                             Outside train station waiting to take cans of beer fro


                                                                             Little to no contact, only ever listening to instruction
                                                                             Hardly any dealings. Was disappointed at the police
                                                                             Very "over the top" attitude. I know it is their job bu
                                                                             No major contact. Visits to pub with video camera.




                                                                             virtually no contact
No direct contact




Stopped and searched...kettled during the brighton
They can be aggressive, forceful for no reason and
Constant observation, unnecesary harassment.




none
Been diverted from the most direct route from stadi
None


Watched all the way to the ground, occasionally film


Been diverted on an evening game I have not been
Polite, courteous & helpful.
poor
Nutty
Just in and around ground
poor
No contact, but everything I see the police involved
Passing outside the ground


little if any
No contact
never see any to or from or at the stadium. private
None. I very rarely see a Police presence.


see them at the train station and along the roads, h


Normally friendly, but can be unreasonable on high




Aggressive, rude and impersonal.
very poor people skills after millwall game - confron
Observe their presence around the ground and occ
just presence around ground
Continual harrasment towards me and the group of
When I go via Train or outside the Stadium, usally f
None
they tend to treat us with suspicision, even my 15 y
Usually none.
negative
always friendly



No contact
notice police presence but usually unobtrusive and
Crap
Rarely any. Hardly ever see police on my entire jou




none
See them @ Selhurst Station sometimes. Never on




Generally ok on home games.
Always lots of police
None
Pretty much no communication, they think were all



Obnoxious
Over the top Heavy handed Offensive Mis-manag
Very little contact. See the police come in to the pu
At game occasionally.
None really other than seeing them on the way into
Not much
No contact unless approach by police
No contact unless approached by police outside the
None


Mainly outside the ground on the roads up to selhur
In the pub
Usually none though on the occasional big game th
Usually being diverted from the usual walk to/from N
Controlling crowds at local stations, pre-match 'che
Indifferent as a whole
None
No
come into the pub, look around, stand outside the p
Unnecessary
None




Mainly leaving the ground
often fine however over the top at the bigger match
Getting on and off the train. Getting in and out of the
I feel the police are becoming increasingly heavy ha
Being abused, chased by police horses and genera




followed, filmed and questioned each game just bec



Very limited


A very in your face attidude and often aggressive
Many unecessarry images of me have been taken b
Only at the ground
Very violent and abusive



Looking at me, like I am a criminal.
Pleasant.. never had any problems
None
Little or none


Over reactive
None
See them at Thornton heath but are usually low key
Low key normally
See Police at the train station.
Only time I see any police is walking around the sta
A little bit.
re directed
lack of policing on the trains
Policing at train stations


In and around Norwood Junction.



very little, in passing only.
Unnessasary filming of fellow fans who are in their




one word. harrassment
Very rude and hostile even when just asking for info


Generally ok
Very little
None
Suspicious stares




At train stations and locking the roads around the g
Very intimidating. Not very useful. Causes more ha




No direct contact but there is always a presence at




n/a
they come into the two brewers pub before kick off
Completely OTT and unnecessary
At the station and sometimes walking along the roa


Sometimes see them in pubs, around the streets pr
In and around grounds




jobsworths
by the stations and on the walk to the station to selh



Just inside/outside the ground
Only contact is when I am stopped from going to No
walking through south norwood
Treated as highly suspicious for unknown reasons.




Major issues at Brighton game which was massivel




just being herded from place to place
Usually a couple of Officers outside Norwood Junct
Very Little Contact.
I see a signficant number of police on my journey b




rude and to much power
Approached aggresively on numerous occasions, tr
Aggressive, deliberately provocative. Genuinely se
poor




Not sure what the question means - none hopefully
Always stop by mounted officers and ask if I can str


Always pushed and told keep moving
Heavy handed prescence outside ground with score




Mostly it's fine but for the high profile games i have




No personal issues or problems
Minimal visual contact to and from the station
Rude, no rapport with the fans.




Mostly pleasant.
Repression




Constant harrassment week in week out, frog marc
little problem with british transport police compared
Abrupt, not helpful at all. Some are amicable but thi
Getting filmed, escorted to the ground on some occ
At the pub and escorted to the ground.
Police are normally friendly when you are heading t
very little




Just to greet


All good.
courteous and helpful
minimal




No real contact with Police at home games except t
minimal
Background presence
they told me a street was closed off. They were extr
None.
Usually the contact if any is good.
None
to and from grounds and pubs
None, I manage to avoid them at home games


none


Some cases very unhelpful and spiteful


Don't normally talk, threatened and strangled again
Nothing much
They always seem polite & friendly, most of the tim




Don't usually have any contact - only a short wak to
very little contact
Outside stadium, on way to grOund and in and outs
Rude, Aggressive, inciting
Often bump into the Police as do all Football fans, n
Minimal
None
Alot of police more recently, and on the whole less
Due to getting to the area so early don't see any po
Only by Park Street bfore K/O
None
Generally fine but with rather bizarre exceptions lik




Train journey of 10 minutes, do not really have any
none




I haven't had contact myself. But have witnessed p




Avoid contact if possible
Little contact. Usually no problem.



None - no issues
Usually friendly
0, but many of my friends are often targeted, most p



Police stationed outside pub, Police escort to home




only unnecessary escorting of fans to the ground. O




Rarely encounter them until around the stadium.


In an around ground, most of the time over the top p
I normally don,t have contact until walking down ho
Only aware of their presence. I have had no reason
See them as I walk out of the station, the inevitable




Friendly and doing there job




None
Usually none at home games



usually o.k. but big games seem to bring out the idi




Not friendly at all , certain games they seem intent o




Only see them at Norwood/Selhurst stations nowhe
Try to keep contact to a minimum Always find them
None usually
No contact other than them coming into the pub eve
Unpleasant, unnecessary, confrontational and arrog
Generally, I just see them when arriving at the grou
None just a hello at stadium
Usually quite ok and friendly


None until they go out of there way to make my life




Very minimal
Standing in holmesdale road



On a personal level, I never have cause for contact
little if any at all. Often seen around norwood tran s


Very little, other than being aware of their presence




At Norwood Jct if we get the train..no problems




Fine
Normally minimal. See a few in and outside Norwoo
None usually
Only see them do a walk through the pub



Not very much
only on duty around Norwood High Street
bad




Very little contact, occasionally in the Pub & their pr
Police outside the ground are fine




Intimidating, lots of officers/horses for some games


Usually good but Brighton was appalling.




If evening games, get train straight to game


Voilence and abuse from PC Dorrans



Rude, seemed as if they try to make you feel on ed




Best described as moody, almost as if fans are an i
fairly good humoured but not had much contact
Disrespectful, rude and treat every football fan like
Almost none.
Unfriendly
Silent glaring and general silent intimidation.


No real contact with police on way to the ground.




Only contact is directions or nodding hello as i walk
Minimal.
Night matches go straight from work
Outside the ground and crowd dispersal on the way
None for home games.
largely intimidating presence




Outside the ground and outside Norwood Junction
On duty Police Officers at Selhurst or Norwood Jun




Rubbish, Rude and Abusive.
                                                 COMMENTS
I reguarly feel harassed by the police on match days. I have previously been stopped, cornered and searched for
apparently having a controlled subsatance, of which none was found, this was out of the blue as i have never
its ridiculous, treat the home fans like we are all hooligans and persecute anyone who is singing. And then they
wonder why the fans react badly to them
ok
Intimadating
Intrusive without much justification.
Very poor police barrier coming out of the Brighton game, when waiting for my sons to come out of the
Holmsedale I was told to move on or I would be arrested.
Stopped on the way out of selhurst train station by three police officers who I see regualy and told to calm down
today because they had spotted me before I thought this was rather unfair
Just seen them around in the streets and vehicles
No problems with BTP, or Met.
Little contact when I can avoid it.
mainly crowd control
nazis incarnate
I find them all polite and helpful. they only seem to be perceived as causing trouble when people provoke them
Disgusting. Utterly, utterly terrible. Worse than Thames Valley. Automatically assume you're a criminal for
attending CPFC matches. (This is what I was told I am because "I am attending a football match not wearing a
Crystal Palace shirt". I feel more at risk by over zealous police than I do of potential idiotic rival fans. I was
searched 3 times on the way to QPR, called a criminal and photographed because I am a "potential criminal" (I
quote). Even though I work for a reputable company, a few weeks after raised over £2,000 for a charity close to
my heart and always paid taxes. Yet in the police's eyes I am "just a criminal".
On the rare occasion I have had to deal with the police around Selhurst they have been pleasant
OUTSIDE NORWOOD JUNCTION AND OUTSIDE THE STADIUM. OUTSIDE THE STADIUM THEY ARE FINE,
OUTSIDE TEH STATION THEY ARE A LITTLE DIFFERENT, A BIT BUSY.
Very little except during "problem" games.
Been stopped and searched at most home games with no apparent reason under section 60. I've had hostile
treatment directed at me by the police at brighton game .
As we entered the ground the 'officers' pushed us, including my 7 year old son, into the railings by the road, my
son nearly fell to the floor!
Outside train station waiting to take cans of beer from supporters
50/50. Sometimes very polite. Sometimes very hostile, abrupt, rude, thuggish, bullying - all of which is 99% of
the time unnecessary.
Little to no contact, only ever listening to instructions.
Hardly any dealings. Was disappointed at the police reaction after the Brighton game. Very excessive.
Very "over the top" attitude. I know it is their job but some consideration to fans would be appreciated.
No major contact. Visits to pub with video camera.
I haven't had any direct contact with the police - other than to ask one directions following the CPFC v Brighton
match (a 12ft wall was erected across Holmesdale Road, blocking my usual walk home - and I ended up having
to walk approximately a mile and a half extra before I could get back on the road I'd usually walk down). I have,
however, seen them behaving in an aggressive/antagonistic way with younger and/or male fans. EG, towards the
end of last season, two police officers were blocking the pavement on Penge Road and shouting at any men who
happened to be walking in the direction of the ground, and making them cross the road to walk on the other side -
presumably as some kind of 'crowd control' measure, even though there wasn't anything even remotely
approaching a crowd. I've also seen the police stopping and searching groups of teenage males, prior to a
match. My belief is that if you create that kind of atmosphere, people who wouldn't normally cause trouble
become angry and are more likely to misbehave.
virtually no contact
Hard Work and they just cause trouble for the palace fans favouring away fans making stupid excuses extremely
rude and not at all helpfull
No direct contact
The 'wall' against Brighton was a disgrace. Making people walk the long way round to the station and miss their
trains was nothing short of human rights abuse.
I was struck by a policeman following the palace goal at the home game versus Brighton as I lent over the
advertising board whilst celebrating
Stopped and searched...kettled during the brighton game at selhurst
They can be aggressive, forceful for no reason and very unfair
Constant observation, unnecesary harassment.
I have been stopped and searched nearly every time I attend home games with no apparent reason.After the
Brighton game I asked an officer kindly what roads were blocked off only to be called a cunt and when my back
was turned a mounted officer charged at me when I wasn't involved in any anti social behavior. I always get
filmed constantly for what I see for no apparent reason .
Generally quite pleasant but when the big games come, you never see the usual coppers, new faces who think
their big time and give it proper attitude towards the loyal fans, and treat them like away fans looking for trouble
none
Been diverted from the most direct route from stadium to parked car. Mainly to cater for away fans.
None
They pop into the Two Brewers to make sure all is well and they are a visible presence elsewhere. Other than
that, none.
Watched all the way to the ground, occasionally filmed on the high street, pubs visited by police
Very little. Some police monitoring rail users at Selhurst and Norwood Jn stations and moderate presence on
approach to ground
Been diverted on an evening game I have not been attending towards the ground rather than to my house.
Polite, courteous & helpful.
poor
Nutty
Just in and around ground
poor
No contact, but everything I see the police involved in they look very professional.
Passing outside the ground
normally ok, When it comes to big games, Brighton, Millwall ect Police get carried away and treat everyone like
thugs.
little if any
No contact
never see any to or from or at the stadium. private cpfc2010 stewards only
None. I very rarely see a Police presence.
Usually see them at main stations - especially on derby days or when rival fans are passing through on their way
to a different ground.
see them at the train station and along the roads, haven't had any personal contact
generally none, occasionally, at certain games the police have been very 'direct', and left myself and those
areound me feeling bullied and guilty of behaviour none of us would display
Normally friendly, but can be unreasonable on high profile games.
A police escort to st Andrews for no reason. Walked several miles away from the direct route. A 10-15 minute
journey taking well in excess of an hour. Weren't allowing anyone to leave the escort for toilet breaks, which after
an hour of walking stopped being uncomfortable and being painful. Comments of "can't you ladies hold your
drink" aren't exactly calming
Aggressive, rude and impersonal.
very poor people skills after millwall game - confrontational
Observe their presence around the ground and occasionally in pubs pre match.
just presence around ground
Continual harrasment towards me and the group of lads i go with.
When I go via Train or outside the Stadium, usally fine until a derby game and then they go outrageously OTT
None
they tend to treat us with suspicision, even my 15 year old daughter. she says we are treated like criminals
Usually none.
negative
always friendly
Getting treated like animals, treating all fans as violent trouble makers. The only police force who treat me with
any respect was at Ipswich away. Maybe the met should do some homework as I have never seen any trouble at
Portman Road!
No contact
notice police presence but usually unobtrusive and friendly
Crap
Rarely any. Hardly ever see police on my entire journey or near the ground.
Very little contact, most officers seem preoccupied chatting amongst themselves, oblivious to what is around
only after Brighton game would not let me in norwood junction stat had a beg a cab driver to get me to east
croyon or miss train to eastbourne
They stand around getting overtime while we all file into the ground. It all seems pointless and we as taxpayers
and season ticket holders have to pay for it.
none
See them @ Selhurst Station sometimes. Never on the train
Policing outside the ground is regularly excessive and the use of kettling has got to be very off putting to our
disabled and younger supporters.
usually friendly. but they seem to turn into ass holes for the supposed bigger games and create more trouble than
they stop.
Generally ok on home games.
Always lots of police
None
Pretty much no communication, they think were all trouble makers.
I don't come into any contact with the police. I park my car about a mile away form the ground and walk to the
stadium. Occassionally the police will enfoce diversions after the game that mean I have to walk a much longer
route to my car.
Obnoxious
Over the top Heavy handed Offensive Mis-managed
Very little contact. See the police come in to the pub before the game but are usually none intimidatory etc.
At game occasionally.
None really other than seeing them on the way into the ground and in the ground itself.
Not much
No contact unless approach by police
No contact unless approached by police outside the ground
None
Well natured, police do an excellent job, espically at the the Brighton Vs palae game at Selhurts park, where the
main trouble and the reason for this survey is because of certain number of palace fans causing an uneeded fuss
Mainly outside the ground on the roads up to selhurst
In the pub
Usually none though on the occasional big game there can be over zealous policing.
Usually being diverted from the usual walk to/from Norwood Junction stn
Controlling crowds at local stations, pre-match 'check-ups' in pubs
Indifferent as a whole
None
No
come into the pub, look around, stand outside the pub in numbers, escort to the ground. not much after the game.
Normally none. The police presence at the Leeds home game was rather excessive, but they were perfectly
Unnecessary
None
Mainly on the walk to the ground, inside and outside afterwards... The Police are often filming sections of the
support for the entire match just for being vocal...they also often point people out who are simply singing. Their
presence is massive for small games with no chance of violence. They are rude, aggressive and unhelpful in
their approach to crowd control.
Mainly leaving the ground
often fine however over the top at the bigger matches i.e brighton millwall etc
Getting on and off the train. Getting in and out of the stadium.
I feel the police are becoming increasingly heavy handed with CPFC fans
Being abused, chased by police horses and generally discriminated against for being ith a particular group.
I get an escort from the pub to the game every day, I've seen various coppers laugh about banning innocent lads
etc
I regularly attend matches with my Dad. We sit in the lower Holmesdale stand in block F and don't get into any
contact with the police directly. However, we have witnessed over the past year a change in the atmosphere and
the environment around the ground. This is mainly defined by a noticeable increase in officers on duty at games.
This increase in police numbers is confusing for us because we very rarely experience any trouble mixing with
away fans to and from the ground. We were particularly unhappy about the atmosphere that was creating as a
result of tactics deployed at the brighton home fixture. Where home fans could have simply been left to disperse
first, the decision to let both home and away fans leave the ground at the same time but create diversions round
the park road area seemed over the top and provided a self for filling prophecy that wound fans up. This season
has been a precedent for police presence at a ground we are used to visiting together and with our family. The
numbers of officers that stand between the Arthur Wait stand and Holmesdale Road end is peculiar considering
they are separating two sections of home supporters. This visual presence of officers in and outside the ground is
followed, filmed and questioned each game just because my age.
Sometimes they are friendly and helpful which can clearly be seen to have a positive affect on the fans around
them but there are occasions where they are unable to explain reason's for extreme police numbers and
controlling of the crowds
Very limited
All positive, polite and decent. Keep us safe and do a thankless and difficult job whilst armchair critics snipe at
them.
A very in your face attidude and often aggressive
Many unecessarry images of me have been taken by fedz with cameras.
Only at the ground
Very violent and abusive
Generally appropriate, a few police are normally in East Croydon and Norwood Junction railway stations which is
understandable. Obviously the police number increased for derby games such as Brighton and Millwall and the
cup semi with Cardiff.
Looking at me, like I am a criminal.
Pleasant.. never had any problems
None
Little or none
Not a lot, just see them at Thornton Heath station before the match, and Selhurst afterwards. Also, near away
fans in pubs.
Over reactive
None
See them at Thornton heath but are usually low key unless big games.. Brighton millwall
Low key normally
See Police at the train station.
Only time I see any police is walking around the stadium never really had any problems with them
A little bit.
Police presence at most matches, will interact if a situation starts but otherwise Old Bill are always on view and
appear to be helpfull
re directed
lack of policing on the trains
Policing at train stations
usually no interaction just awareness as I pass through the Park Road Holmesdale road intersection where there
is always a police presence, sometimes more sometimes less.
In and around Norwood Junction.
Over enthusiastic amounts of policemen in Holmesdale road after games that aren't even against teams that our
fans have problems with. Unnecessary steel walls across Holmesdale road. Police at some of the pubs and train
stations surrounding the ground.
very little, in passing only.
Unnessasary filming of fellow fans who are in their respective pubs
only contact last season was the blocking of some routes to and from the ground for certain games - this applied
to me and my wife and 3 children ages 17, 10 and 8 and caused unnecessary delays
Only hassle is on big matches when the police are aggressive and do not seem to be the same bunch as for the
average game. They are however always under instructions and never use their own initiative
one word. harrassment
Very rude and hostile even when just asking for information and always filming everyone for no reason
Police at Norwood Junction station, Police in and out of pubs without any hint of trouble, And then multiple police
on the Corner of Holmesdale/Arthur Wait stands, no matter what team we're playing.
Generally ok
Very little
None
Suspicious stares
generally no contact, unless the police decide to close a side street. millwall at home being example of this close
street without notice and have a mix of home and away fans in close proximity for up to ten minutes (without any
incidents) whilst they keep away fans seperated.... the Brighton match very nearly put me off going to football
matches again. I am 40 years old and never been in trouble with the police, that night I was treated as if I'd
committed a heinous crime, various snide remarks from the excessive number of police made me feel a little wary
and the fact I'd been held in the ground for 30 minutes then again for another 30 minutes is like nothing I'd ever
experienced watching palace home or away.
At train stations and locking the roads around the ground
Very intimidating. Not very useful. Causes more harm than good.
Have always found the police very helpful. Have helped me out on a number of occasions. The FIO at Palace is
always approachable.
Generally provocative and wholely negative, regular stop and searches, small but often personal digs at persons
in the attempt to cause incidents that would in turn justify they're already over the top presence
Police are present on most roads leading to and from train stations to the ground. Most are sombre, never engage
with supporters unless there was any trouble, which I have not witnessed for a number of decades. Police
presence seems to become more and more prevalent or the past two seasons and completely over the top for
such a family friendly club. Coincidentally, this coincides with policing within the ground being reduced as well
improved relations between fans and stewards.
No direct contact but there is always a presence at stations and the ground
While there has been no verbal contact, what concerns me is the look of suspion in their eyes. They make me
feel like a criminal for no good reason. I work in a school and any false accusation from them could cost me my
job, my career. I don't feel they are there to protect me, merely to fill out quotas.
Contact walking from car to stadium and vice versa. Issues occasionally by being forced to take alternative routes
and being kettled and forced to go where I don't want to. Plus the infamous wall.
n/a
they come into the two brewers pub before kick off
walking past horses, coppers etc outside ground. I do sometimes come by train as well so more coppers at
Thornton Heath Station
Any contact I have will be on a train with British Transport Police and/or walking to the stadium I may pass police
officers outside either Selhurst station or Norwood Junction station.
no direct contact - just walk past them at staton and ground usually or sometimes in the roads leading to the
See Police at the main line stations and occasionally in the pubs before the game and then at the Corner of Park
road before the game. don't usually talk to them though, nor them to me.
None other than after the match . Why the police keep the home fans behind and let the away fans out first for
"high profile " games is beyond me. The steel wall v Brighton was a farce with no police able to explain what they
were doing , or why or for how long it would remain in force.They were clueless. A better option would have been
to keep Brighton behind for ten minutes or s
Completely OTT and unnecessary
At the station and sometimes walking along the road to the ground
Normally OK, but there is an increasing tendancy these days to close roads / block station entrances and this
seems to cause more trouble than it prevents.
Sometimes see them in pubs, around the streets pre match.
In and around grounds
Although I have had positive experiences with officers at a football games, the majority of contact has been
unacceptable. On a weekly basis, I experience an attitude from the Police which seems to be based on the
opinion that all football supporters are trouble makers. I have seen this attitude been put towards myself, Palace
fans, and other supporters.
jobsworths
by the stations and on the walk to the station to selhurst
They will occasionally block access to Selhurst park from Norwood Junction for a length of time, such as against
Millwall last season. This was supposedly to bring Millwall fans into the ground without problems, except that the
group they were holding back were a mix of both fans too.
Just inside/outside the ground
Only contact is when I am stopped from going to Norwood Junction station and forced to go to Selhurst
walking through south norwood
Treated as highly suspicious for unknown reasons. Police usually follow and intimidate palace fans for no reason.
Games with no history or interest the police presence is low and now contact with police there. Games with teams
such as millwall,charlton,brighton,west ham etc are awful experiences and in my view heavy handed and poorly
planned. the communication between fans and police is an issue and only servers to annoy supporters, deterring
fans from going to football. The attitude towards football fans is disgusting at times and this needs a change.
Major issues at Brighton game which was massively and appalling over-policed.
Until last season no problems - but this season the policing seems to have been much more 'robust' - witness the
wall at the Brighton game etc. Never ever had any problem with the police myself - but I do resent being treated
like a potential criminal
Seeing police vans/officers parked and/or on duty. Visits to the Pawsons Arms public house, usually with a video
camera.
just being herded from place to place
Usually a couple of Officers outside Norwood Junction station.
Very Little Contact.
I see a signficant number of police on my journey but do not speak to any of them. None of them approach me.
Some Ok Some Terrible The Worst Being The Match At Home Against Brighton & Hove Albion Was Disgusting
The Treatment of Home Supporters Very Aggressive Policing And Very Unhelful and It Still Didnt Stop Trouble As
It Happened Further Down The Road To Where Supporter Where Diverted To And Meet Together In Norwood
High Street.
Constantly followed to and from selhurst park, being forced in a direction which is out of my way. Rudley spoken
too by officers on a number of occasions. A friend of mine recently was dragged along by an officer in a moving
vehicle by the neck, which was completely unjustified as all he was doing was simply walking to the ground.
rude and to much power
Approached aggresively on numerous occasions, treated like lambs, escorts to ground
Aggressive, deliberately provocative. Genuinely seem to think of football fans as scum, and not as civilians.
poor
Disgusting, I'm treated like a criminal when actually I'm supporting my local team, the incidents with police I have
witnessed are terrible as they are suppose to help the public not harass and attempt to arrest them for anything
they have or have not done. I have also attended matches of which specific police officers have lied about
incidents that occurred just to place F.B.O. on innocent palace fans
Not sure what the question means - none hopefully!
Always stop by mounted officers and ask if I can stroke the horses,mostly met with indifference.
The two HOME games against brighton & millwall were we were kept behind,had a wall built to stop us going
home and redirecting us the long way home.
Always pushed and told keep moving
Heavy handed prescence outside ground with scores of officers sitting in vans seemingly with precious little to
Sporadic from the stations and leading up to ground. On bigger games notably more although usually providing
some sort of "tactical obstruction"
Don't really see them on way in as get there very near kick off or late, after at the top of holmesdale road they can
be a bit over the top.
Mostly it's fine but for the high profile games i have experienced an aggressive attitude.
Rarely see them except close to the ground. They do seem to have a 'them and us' attitude and make no attempt
to have any rapport with supporters
Usually small presence at station and nothing noticeable outside ground on way in. Sit in Block E Lower
Holmesdale so no issues there but aware of large numbers over in the Arthur Waite and by Block B - which often
seem over the top. Leaving the ground can be a bit of a mare at times (Brighton/Millwall!) at which point we all
seem to be lumped into a 'potential troublemakers' pot and treated frankly quite rudely - no please or thank you
just a shove here and a yell there....
No personal issues or problems
Minimal visual contact to and from the station
Rude, no rapport with the fans.
Police are always confrontational, they always seem to be trying their utmost to wind people up. Whether this be
sarcasm, cameras in faces or just constant harassment.
I use selhurst station always arrive early see very little police at that time. but after exiting holmesdale end some
games police are deffinatly overmaned and can be intimidating when trying to pass through or around at times
seem to over react to justify their presence for no reason. on a number of occasions i have been verberly abused
when accidentley bumping into them in a crowd
At best awkward. Officers generally acting with a superiority complex. Certain games, e.g. Millwall at home,
general policing was outright obstructive and at times confrontational.
Mostly pleasant.
Repression
The majority of the time it has been very positive, with the exception of the horse waste left on holmesdale road.
The policing of the Brighton and Millwall games was appalling. Especially the Brighton game. I was forced to walk
the long way round back to my car in Anerley. Effectively this meant running past the Brighton fans at Norwood
Junction. This was very scary and I felt put in danger by the police. A simple approach should have been to keep
the Brighton fans in the ground and dispersed the palace fans. This happens when we travel to Millwall and
avoids potential trouble.
When I have come into contact with police, I have found them to be confrontational. Often i have seen them try to
provoke a reaction from fans by taking an approach that is not commensurate with the situation. I would go so far
as to say that they exploit the negative reputation often associated with football fans so as to justify their tactics.
The reality is that there is little if any criminal element to CPFC's fan base.
Constant harrassment week in week out, frog marching to our own home ground..
little problem with british transport police compared to stadium police or police in the selhurst vicinity
Abrupt, not helpful at all. Some are amicable but this would be a minority
Getting filmed, escorted to the ground on some occasions.
just the usual well documented over policing issues.ie;blocking certain roads,making us walk other ways than the
one we require,treating every fan as a football thug,filming my son(15 years old) and myself for no apparent
At the pub and escorted to the ground.
Police are normally friendly when you are heading to the ground.
very little
Very little contact usually, get the train into Selhurst Station where there are usually a couple of police, then walk
to the ground. However, against Brighton they stopped us walking our usual way to the ground through the alley
by the station and sent us around the roads. (not sure why?) After the game the wall didn't impede us as we come
out of the Holmesdale and turn right.
Just to greet
Only really the derby games against Brighton & West Ham plus when I saw them "escorting" the HF fans in an
overly aggressive way.
All good.
courteous and helpful
minimal
None until around the ground and i find the police aggressive and confrontational especially, at games with a
large away following
On one occasion a very aggressive senior officer made it clear I wouldn't be waiting for a friend at Norwood
Junction Railway station
No real contact with Police at home games except to dodge the line/police horses at the top of holmsdale road...
minimal
Background presence
they told me a street was closed off. They were extremely dismissive and even swore at a fellow fan
None.
Usually the contact if any is good.
None
to and from grounds and pubs
None, I manage to avoid them at home games
No actual contact . But pubs shutting early for more and more games ,also having to walk miles out of my way to
return to car only to meet away fans at the station
none
Rarely contact on way to games. After games only contact for large gates when 'crowd control' measures are put
in place
Some cases very unhelpful and spiteful
Mainly only being impeded by them as they block a public road & footpath. When questioning why, I've yet to
receive a reasonable answer.
Don't normally talk, threatened and strangled against Brighton at home for no reason.
Nothing much
They always seem polite & friendly, most of the time.
very little contact at home games, You see them at selhurst station and but rarely around the main stand where I
Being kettled at Norwood Junction after the Brighton Game, and then not being allowed through the underpass to
Stanger Road
Continuous checks before the Brighton home game,then the wall after & roadblocks versus Millwall & Leeds &
pubs being shut early before those games.
Don't usually have any contact - only a short wak to ground through backstreets.
very little contact
Outside stadium, on way to grOund and in and outside pubs
Rude, Aggressive, inciting
Often bump into the Police as do all Football fans, never pleasant, they see us as the enemy
Minimal
None
Alot of police more recently, and on the whole less well organised than previously.
Due to getting to the area so early don't see any police until later when they come into the pubs.
Only by Park Street bfore K/O
None
Generally fine but with rather bizarre exceptions like 'the wall' at the Brighton game
Can vary massively, sometimes you get an officer who deals with you as a human being but most of the time you
are looked at as if you are scum just for going to a match. I think it a shocking that I was treated better by the
police while under arrest (for a non related crime) by Sutton police than when asking while I was being kept in
after the Brighton game
Train journey of 10 minutes, do not really have any contact, they have a presence at the station I alight on.
none
I don't come into contact with the police unless they are blocking off my route back to the car(without warning) or
standing at the top of Holmesdale Road - sometimes blocking the pavements a little. They also create a partial
cordon at Norwood Junction station that you have to walk through when arriving by train. They may be trying to
show a presence or they may be trying to intimidate potential trouble makers but they do get slightly in the way.
I haven't had contact myself. But have witnessed police removing a man from the stadium at pride park
I have spoken to officers in the past, including Mike Dorans on the phone. He seems very much and anti-football
person. He said to me that he would not take his children to a game because of the language.
Intimidating lines of police blocking off access to my usual route back to my pick up point on at least 3 occasions -
I am disabled but no concession was made.
Avoid contact if possible
Little contact. Usually no problem.
Stared at by one police officer for a number of minutes but failed to provoke a reaction, seen friends dragged by
their clothes by TSG who were standing in a moving police van, sworn at by police, obvious example of Brighton
last season also which speaks for itself.
None - no issues
Usually friendly
0, but many of my friends are often targeted, most probably because of age.
Greeted by BTP at Norwood Junction who are on the whole ok. The odd occasion Police will come in to Cherries
and seem ok, however depending on the game they can get a bit heavy handed with their policing. Police at the
junction of Holmesdale Rd and Park Rd, again game dependant how they are.
Police stationed outside pub, Police escort to home games.
generally friendly but almost always unable to explain why things have changed. Ie brighton & leeds at home
where the normal exits at holmesdale were blocked. Was also given incorrect info on diversion in place when
exiting holmesdale road entrance 3 at brighton game and ended up with an unacceptably long walk round the
police road block.
only unnecessary escorting of fans to the ground. Occasional harrassment
I park north of the ground near the holmesdale road. On a number of occasions season 2011/12 I was prevented
from returning to my car by police cordons and even a massive silver wall. On each occasion this meant my
journey time was increased by over an hour. I find this totally unacceptable. Especially as the as the disabled
Palace section was WITHIN the cordon!!!! Its a football match not a war zone.
Aggressive, intimidating and the worst police I've ever come across. As a person who has travelled with England
and I've visited every ground in the country, I believe this to be a sad reflection on the officers who are at selhurst
park.
No direct contact but can see them about from part way of my journey. First notice them normally at London
Bridge Station
Whilst having a drink and meeting fellow fans and friends in the pub the police will enter, search the premises
inside and out, and generally like to intimidate the fans who are doing nothing wrong. They then follow or 'escort'
the group from the pub to the ground.
Rarely encounter them until around the stadium.
On the whole the Police (including BTP) are helpful. Yes, they are firm on occasions but usually they are trying to
stop a situation getting out of hand.
In an around ground, most of the time over the top policing.
Usual dodging horses at junction of Park Lane & Holmesdale, and being herded against a wall to let Brighton
louts pass by.
No direct contact, although I'm genuinely at a loss as to why there are so many police present at many games,
and the "wall" against Brighton was completely bewildering.
Only notice them at CAT A or high risk games such as BHA, Millwall,West Ham, Leeds and Southampton last
season. Visual at Train Stations prior to matches, don't seem to see any on the platforms at Selhurst on way
home, normal train we leave on is at 5.30pm
I normally don,t have contact until walking down holmesdale roadma
Only aware of their presence. I have had no reason to enter into converation with them.
See them as I walk out of the station, the inevitabley come into the pub, walking to and from the ground.
First Police presence is usually as exiting Norwood Junction. Level of presence is noticeably larger for what are
deemed to be high security fixtures.
Followed from the moment I leave the pub right up until I enter the Ground. Then followed again as I leave the
ground and make my way back to the pub. Normally followed by around 30 police officers accompanied by 3
police vans. On one occasion I was pushed in the pack by a police officer and told to "hurry up" for no apparent
reason. Have also witnessed a friend being grabbed by a police officer (who was sat in the passenger seat of a
police van) and then dragged along the Holmesdale road by the force of the moving police van. According to the
officer that grabbed my friend this was because my friend was "fucking about" by walking in the road (somthing
he had to do because the pavements where full of people making there way to the game). Would also like to add
that my friend who was grabbed was only 14 at the time.
I rarely come into contact with the police on my way to and from home games as I come by car, and that is the
way it should be. The Brighton home game however was an unneccesarily heavy-handed operation, which
caused nuisance and annoyance to a large number of ordinary supporters for no jutifiable reason.
Friendly and doing there job
Police can be very hostile on way to ground from pubs etc. They like to follow palace fans closely, sometimes you
get the feeling of being marched to the ground like a murderer on death row!
it has been mainly minimul and friendly until the night off the brighton match when they where rude,
confruntational and treated all fans as one big guilty party and if anything there policing lead to there being MORE
problems that i saw than actually reducing the problem
None
Usually none at home games
Generally very little at home games aside from the ridiculous shepherding of home fans at our own stadium
(including 'the wall' and and the 30 minute waits at Norwood Jnc). Generally it is the behaviour of our police
liaison at away games that affects me more.
usually o.k. but big games seem to bring out the idiots amnog them.
Generally; I don't see them until I get to the ground as I use the bus. Most of the time they stand around at the
junction between park road and holmesdale road.
In pubs and on the way to ground - aggressive attitude and have seen and heard some taunting comments which
luckily the fans did not react to. In the ground from where i sit i have seen numerous occassions where the police
and stewards have provoked or tried to provoke incidences where there were no problems.
I find the police provoking at Palace, they often make passing comments at people in the pub before the match.
They are quick to use force and use large presence in many instances where there is little to no situation at all
namely at games such as Cardiff City (home), Birmingham (Away). At Brighton (home) the police were very
unhelpful when asked and seemed more intent of adding to a much pressurised situation after the game. In one
case a Police Officer was quick to grab an old fan after he was asking politely why a wall was in place, this led the
police officer to try and detain the fan.
Not friendly at all , certain games they seem intent on antagonising fans ( Brighton especially)
Never any problem in over 45 years of football, until Palace Brighton this season. After we were kept in the
ground for 30 minutes, then could not get back to the car. Then I was punched twice by a very young police
officer! We were not home until around 1:30a.m. and we both had work the following day.That has ruined the
season and I have NOT renewed by season tickets.
Only see them at Norwood/Selhurst stations nowhere else
I don't usually seem them outside of the stadium. Maybe a couple by the turnstiles at Selhurst station. The only
game I remember a lot of police was the Brighton game but even then they didn't affect my journey to Selhurst
Try to keep contact to a minimum Always find them unhelpful and predominately rude
None usually
No contact other than them coming into the pub every now and then
Unpleasant, unnecessary, confrontational and arrogant.
Generally, I just see them when arriving at the ground. Never speak to them.
None just a hello at stadium
Usually quite ok and friendly
They put unecessary metal walls up and make the home side disadvantaged and hold them in at home games
when it should be away
None until they go out of there way to make my life difficult exiting the ground a certain matches.
Only ever contact was being asked to stop selling my fanzine on Holmesdale Road by MET police officer in 2005,
despite local law protecting street sellers of printed publications. MET police told me they were working on a "call
of concern" from the club. I found the relevant law that protected me and printed it out, have not had the same
problem ever again.
Very minimal
Standing in holmesdale road
Contact with mounted police as we enter and exit the ground when they are at the top of holmesdale road, been
escorted down the road when at home to Millwall, Brighton, Cardiff etc instead of keeping the away fans in and
letting us leave first. Saw the ridiculous wall that made our own fans take an extended detour to get home.
On a personal level, I never have cause for contact with the police.
little if any at all. Often seen around norwood tran station and pubs in norwood area.
They built a wall which meant my dad ended up walking back to Croydon in the cold. While waiting for the bus I
often see them standing around at the bottom of Park Road doing nothing.
Very little, other than being aware of their presence at the station (when I travel by train) and in the ground.
Normally just pass each other by. Last season therefore the Wall made a big, nasty and very unwelcome
surprise.
Generally at the top of the Holmesdale Road pre & post game and pre game spotting in local pubs with away
teams police
I have no real contact, but do see a larger police presence than I have done for many years in this division
(regular supporter since 1995)
At Norwood Jct if we get the train..no problems
Norwood junction station being trapped in middle of away fans with row of police each side of us we initially
walked through them with no warning we were then stuck in our car for around 45 minutes and it seemed
needless as we could have gone out via a side Rd but were not allowed to police we spoke to said that they were
following their instructions but didn't understand why it was like that it could have been extremely dangerous
luckily away fans were pretty well behaved considering
Police barracades/metal wall at the Brighton match at Selhurst Park, unnecessary containment of Palace fans for
approximately an hour after the match, home fans treated with little respect. Kept in the Arthur wait stand for
almost an hour after the match whilst Brighton fans and other stands could all leave on time. After this a further
containment not allowing us to the station whilst the Brighton fans tried to cause havoc, all could easily have been
avoided by simply keeping the Brighton fans behind for a short time after the match like every other club would
have done. Feel that the police have little respect for home fans at Selhurst
Fine
Normally minimal. See a few in and outside Norwood Junction station. More for big/rival matches.
None usually
Only see them do a walk through the pub
Not too bad on the way to Selhurst but once you get near the ground, particularly Norwood Junction, there has
been a notable, and in my opinion, disproportionate increase in the number of police on duty. I have also been
filmed on the way to the ground on at least 3 occasions this year which I find unesscessary and intimidating.
Not very much
only on duty around Norwood High Street
bad
Generally none, but there is often an inexplicably high presence (including horses) for very low-key matches
where the fans of both clubs happily mingle. The policing at the Brighton match was very poor, creating a war-
zone atmosphere and inconveniencing a large number of fans. A lady in front of me was almost knocked over by
an over-excited horse near the clock tower, she only just managed to jump out the way.
Very little contact, occasionally in the Pub & their presence around the ground.
Police outside the ground are fine
Pre game policing is generally appropriately low profile and very well organised. Post game is usually similar but
at hi profile games policing can be blown out of proportion. At times the met don't want to trust fans - there have
been times when fans would be very well behaved but over-the-top policing has enflamed bad feelings (ie after
poor games) and I have witnessed police acting too aggressively and nearly getting themselves into serious
problems. There is also sometimes a level of ignorance from police - reporting problems (ongoing or potential)
have been ignored on a number of occasions.
Intimidating, lots of officers/horses for some games.
I know most of the police that work cpfc games, Most of the police are very helpfull and fair and informative,
such Dean Harrision, David Harris.
Usually good but Brighton was appalling.
That stupid wall they put up against Brighton to stop us walking up the road. At the end of the day we were the
home surpport and the away surpport expect being held in at the end of the match while the home fans leave
At times, on the walk from the car to the ground, some Police officers look on you with a face of distrust, as if they
think you, as a football supporter, are just there to cause trouble.
If evening games, get train straight to game
Generally non-existent apart from "big games" where their prescence comes across as forceful and OTT. If given
instructions such as redirected because of road closures, I generally comply.
Voilence and abuse from PC Dorrans
I rarely have to engage with the Police. On the odd occasion I have I've had a mixed response. Sometimes they
are pleasant and other times they look and talk to me like I'm sub human scum. This can be in response to a
simple question regarding train times or merely trying to engage in a conversation while I wait for a train.
Rude, seemed as if they try to make you feel on edge by staring at you or videoing you without any justification.
Complete over the top tactics at both the Brighton & Millwall home games last season. Police decided to
inconvenience home fans by keeping us locked in the Arthur for the Brighton game and even worse letting us out
from the same stand into the Millwall fans. Why are the away fans not held back like they are at every other
Very little - aside from the Brighton, Millwall and Leeds games where we prevented from leaving via our normal
route home.
Best described as moody, almost as if fans are an inconvienice.
fairly good humoured but not had much contact
Disrespectful, rude and treat every football fan like they are hooligans! WE ARE A FAMILY CLUB!!!!!!!!!!!!!!
Almost none.
Unfriendly
Silent glaring and general silent intimidation.
Very little. Unless we have been kept in after games (Brighton)or are restricted in our movements after the game
(Millwall)
No real contact with police on way to the ground.
Apart from the appalling "wall" episode at the Brighton game, I have just seen them standing in a bunch at the
corner of Holmesdale Road and Park Road.
Some will be fine, but quite a lot seem very aggressive and just looking for an excuse to arrest someone. You find
yourself feeling uneasy and on edge making your way to what is supposed to be a home game, and is also your
local area.
Only contact is directions or nodding hello as i walk past.
Minimal.
Night matches go straight from work
Home game against Brighton was held outside the jolly sailor pub on south norwood high street with a group of
palace fans who had been in the pub. Was given no explanation as to why i was being held. tried to speak to
police officer and the crowd of people surged. officer started hitting people with batons and i had to move back to
avoid being hit. eventually found my way to the back of the crowd and found a policeman who explained the
situation and i was able to find an alternative route to the ground.
Outside the ground and crowd dispersal on the way home
None for home games.
largely intimidating presence
The 'wall' v Brighton at home this season was simply astonishing. It antagonised all fans but merely sent Palace
on a loop to Norwood Junction anyway, where they were confronted and forced to wait by Police. It seemed a
massive overreaction when the sensible solution would have been to keep Brighton in for 10-15 minutes while
Palace dispersed. As it was, the actions of the police merely diverted attention away from Selhurst Park to
Norwood Junction and even East Croydon station, which was not policed.
Outside the ground and outside Norwood Junction train Station
On duty Police Officers at Selhurst or Norwood Junction stations.
generally none except when they block the paths for the bigger games & even then its just going around or
squeezing through them (perhaps patting the horsey!). nothing said
No police on trains only when getting to Norwood junction, and always ask me what pub I'm going to and why I'm
there so early
Rubbish, Rude and Abusive.
Policing of Crystal Palace Fans
If you use a pub pre or post match, do the police come into those pubs? If yes, please
describe why you think the police come into the pubs and if they interact in any way with
                                                             Response         Response
Answer Options
                                                              Percent           Count
Yes                                                            63.3%             271
No                                                             37.1%             159
Comments                                                                         273
                                                     answered question                 428
                                                        skipped question               120
        If you use a pub pre or post match, do the police come into those pubs? If yes,
        please describe why you think the police come into the pubs and if they interact
                                      in any way with fans.

70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
                           Yes                                           No
 Please describe why you think the police come into the pubs and if they interact in any way
                                         with fans.

I go to a pub prior to the majority of home games. Every home game the police enter and walk around the pub,
looking suspiciously at football fans. On numerous occasions i have heard police talk to suppertors in a way in
which gives the impression they can do what ever they want. I have also heard them prevoke an angry response
from fans, once after a Crystal Palace fan was attacked by a police dog for no reason. The police also stand
outside the pub, videoing the suppporters within and outside the pub, even though it is clear that no one is doing
everything wrong, I think this is very wrong and a total breach of any privacy.
they want to intimidate us and make sure the fans know that the police will persecute them for nothing.
There doesn't ever appear to be a reason. It can sometimes seem a bit intimidating.
They say very little
Sometimes have a quick chat
they don't interact with anyone but the land lord, and give all the fans the evils, my little girl (7) cam once and asked
a PC for a photo and was told no, he was curt to the point my little girl started to cry. Tosser.
Fans well behaved by and large
They don't interact. All they do is look down on the occupants and try to build unnecessary hostility towards fans.
I accept and know the reasons why they do come into the pubs and there are many good resons.
To see if any trouble is going on. Also if they do interact they are normally polite
TO TRY AND SHOW WHOS BOSS
Normally Come in look about to check if there is any trouble and leave. On one occasion filmed everyone in the
garden of the Clifton.
To point out so called troublemakers and find out information about possible trouble
They come to the pubs so they have a presence and to spot trouble makers or the possibility of trouble. Again as
above its 50/50. Sometimes very polite. Sometimes very hostile, abrupt, rude, thuggish, bullying - all of which is
99% of the time unnecessary.
I assume it's to keep an eye on things and look out for known trouble makers.
None.
To film the fans. It doesn't seem to be anyone or any particular group - simply the fans in the pub. No other
interaction.
only if they are looking for a particular person or group
i'm absolutly sure they just come into our pubs just to intimidate! By all means if necessary they can do their
survelance outside the pub but should have no right to just wander in and check on who might or may not be in
there. They often try and make silly contact comments which isn't welcomed
They walk into the Jolly Sailor, stare at people and try to intimidate them.
When they come in the the pub they are usually friendly and talkative very polite and usually don't have problems
Poorly.
When Police come in the pubs they walk in pub see who is there and leave and don't speak to any fans.
Yes they do and point out people and try to obtain information from us like we are trouble makers.
not to see if anyone is underage drinking as it is clear and obvious there are loads, they poke their noses in to try
and find trouble. 9 times out of 10 they will wind the palace fans up and do their best to get a reaction
They generally seem polite and friendly and check that all is ok.
The police come into pubs to see which faces are known to them and where they position themselves for a match
day Dependent on who the people are, the police may try to interact - again, dependent on the people who are
there they will vary their attitude
To keep a presence in an attempt to prevent trouble from fans who are over enthusiastic. Tend to interact well
when approached by home and away fans.
looking for people who are banned from football
I do not use a pub
Friendly but often not aware of issues.
looking for something to do
Use a club but police never come in but might have some one out side for big games
good
Jolly Sailor, Police come in to intimidate are often cocky especially Doran.
I feel reasurred by there visits. they look for banned supporters who have caused trouble in the past.
A local police officer arrives with a police officer from the area of the visiting team presumably to spot known
trouble makers.
To look for anyone who's on a football canning order - and to check everyone's behaviour. Haven't seen any
interaction with fans - though not saying it doesn't happen.
Occasional visits in victory club by police but no interaction.
fine
Always seem generally friendly when they come into the pubs that I occasionally frequent pre match.
guess show of force. Quick walk round pub and then out again. Or looking for certain people.
Smart arse/provocative comments sly digs.
To show their presence. No real reason other than to cause aggrovation.
To keep the peace.
The walk around the pub. Looks like they are looking for know trouble makers. In my experience i have never seen
the Try to communicate.
Occasionally visit a pub, and sometimes you'll see a couple of police officers 'on the beat' doing the rounds. I
assume they're to provide a presence, check for any anti social behaviour and provide a reassuring support to local
pub staff.
Regularly police enter the pub and often cause un-necessary problems. There have been ocassions where the
police close the bar at short notice for no reason whatsoever. All this does is cause pubs that rely on match day
revenue to fall on even tougher times.
just to show the presents. but why bother coming in a pub that is quite obviously full of home fans.
Checking to see if any trouble
Dont really want the police in the pubs as well!
Occassionally I'll have a pre match drink in the Pawsons Arms - never seen plice in there!
never interact,never smile. Dont know why they come into the pubs
Normally fine, take and jokes or banter in the right spirit, as intended
The police tend to come into the pubs I frequent, have a chat with the bar manager on duty and have a look around
(presumably to see if there is anyone being rowdy or underage and drinking). Not had an issue with them.
Normally go to the British Legion club and don't recall seeing the Police in there. On the odd occasion I'm in other
pubs I have seen the Police pop in.
Police that come into the pub I attend are only ever doing there job and when I have encountered them they have
been extremely helpful and don't start any trouble
Generally ok in Thomas Farley
At least one officer from the Met plus one local relative to the club we are playing. They come in one door, look
around walk through the pub, then walk out
On the look out for known trouble makers
Presumably checking for trouble, rarely any interaction, they walk around look about then leave.
I do not go into the pubs
often no interaction. i assume they are checking for banned fans, or drug use, evidence of weapons etc. they
often don't interact at all, sometimes they will make comments as if trying to get a rise out of people, such as
ridiculing fans for nor getting arrested at certain big games, or going up to someone who they've never spoken to
before and referring to them by their name, mentioning things from their past. it seems they are trying to antagonise
or scare people. this is not all officers. i have seen mike dorrans and perry lathwood do this more than once.
making themselves busy
I rarely use the pubs closest to the ground. For the Brighton game the police seemed to be present in numbers just
outside pubs rather than going into them.
Truly, no idea
They primarily wind-up young fans and show a heavy, unnecessary presence. Picking people out for individual,
unfair treatment..It creates needless hostility when people are having a pre-match drink. I've also seen cameras
used in very confined pub spaces...so, so needless.
I have seen them come in the Jolly Sailor many times and they just check who's in.
They check/search the pub every single home game, trying to do anything they can or find the slightest reason to
throw someone out.
I sometimes visit the pub before the game and have always seen officers come around. It appears they are
checking for any trouble. I cannot say I have heard them interacting with fans.
The police come into pubs to.film fans incase they later commit a offence.
often see a particular officer come into the pubs pre games, pc Dorrans I believe is his name and his attitude
always causes a tension in the pub. The police of course have a job to do but as with any profession when
controlling large numbers a relaxed friendly demeanor always helps sustain a calm environment
Because they think we are all thugs
Usually just dirty looks and looking for certain people
Away matches only, Police regularly come in and their presence only makes things worse I've never seen
problems at away games.
Yes theres usually 2 police officers that come into the pub before every game to be nosey.
They do normally come into the pub I use (Cherry Trees) just to keep an eye on things. This has never posed a
problem as far as I've seen.
To make us feel like we are hooligans that need babysitting.
I've no idea, I have never seen a hint of trouble in the pub I use.
Agressive
Checking to see if any trouble
I guess to check on where away fans are mainly?
Checking for trouble but never is. They never interact. Only speak with pub owners
Don't go pubs. But when I do no.
Old Bill come into pub and on the whole are friendly, If people ask them questions they will help but the pub I drink
in they generally get abuse, smile and leave
no idea - has been peaceful each time.
they come in so they can make their presence be known and look for banned fans, but there is no need to stand on
shoes throw beer on the floor, and cause a uncomfortable atmosphere which leads fans to not enjoy the match day
experience. But despite the visit being for genuine reasons they still do it in an unorthadox way in which people are
made to feel intimidated which results in anti police attitudes forming.
Have a look around, show a prescence. The odd chat, briefly.
Usually to deal with away fans that may case trouble. Also seen them standing at the entrance of the white horse
pub after one game.
they come into the pubs to show us that they are here, but for no reason other than to make themselves feel big
I find the police that enter the pub that we use before the game generally just look and around and offer a presence -
this is welocomed and a much better situation than closing certain pubs early or completely for some games
Prince George and make quick visit and are fine. Occasional police from the away team also present and that does
help not like our police that attend our away games who are agressive and confrontational.cardiff police at prince
george last game of season v good
no idea why but its not necessary, i can understand brighton and millwall at home but non risk games? whats the
point
They come into the pub, walk around and look at everybody like there is a problem, even if there is no hint of
trouble.
It seems they are just checking everyone out with little or no interaction
Check for bad behaviour
we have a drink in the victory club, I don't know whether the police feel that its a hotbed for football hollies...the only
trouble I've seen in there is when the place runs out of corned beef rolls.
I drink in the VC, (victory club), and a couple come in from time to time to check the pub.
Very very occasionaly they come in and when they do they speak to the landlord in what appears to be a light
hearted manner.
As mentioned before they often attempt to provoke a reaction in people as to get a rise and thus justify they're
preseance.
I have no issue with Police entering pubs. I know from experience that the police have warned publicans regarding
comply with their instructions not to serve drinks in glasses, rather than plastic beakers. The experience varies
depending on the pub; the Albion known for the where the Holmesdale fanatics, have Police taking notes outside
the pub and filming inside the pub supporters. Not sure this is necessary or helpful and as this seems to antagonise
and supporters play up to the filming, the filming is not therefore representative of fans behaviour when the
cameras are not there. The Jolly Sailor opposite the Albion, the police tend to enter and walk through the pub
saying nothing. The Victory Club (Foreign Legion), which is often a mixture away and home supporters you never
see a policemen and also serve beer in glasses.
Always assumed it's to check no trouble is taking place but the videoing of customers suggests this is no longer the
case. I find this both offensive and highly intrusive, especially if I have my children with me.
Normally show presence then leave
normally to check if there has/is trouble and if any away fans are there
To check off names on their list
Depends on the pub. They only come into the pubs near the ground. I usually frequent pubs a bit further away so
don't see them.
They come in walk through the pub and then exit. Seems a pretty pointless exercise to me
Dont interact
Pub has no away fan policy, but they still come in to check for any home fan "faces"
not a regular user but have ben in a pub a few times when police have come in filming people ther, making
provacative aggressive comments and making no effort to engage with any supporter there on a reasonable level
Pubs I use are pretty low key; no issues.
I believe they are looking for away fans, potential numbers of match attendees, recognised troublesome fans.
The reasoning behind the police entering pubs I can only presume is to check that no disorder is taking place. On
several occasions in the past few seasons, I have experienced police officers being rude and attempting to wind
sections of supporters up.
To ensure no trouble - no interaction with fans in the pub I frequent
Checking for trouble and looking for faces? No interaction whatsoever other than "shoving" people out the way.
I assume that they are told to pop in and make sure everybody is behaving themselves..they walk in, and walk
out...pointless really.
Occasionally look in. Speak with bar staff if a group of opposition fans who have been "spotted" by the police are in
the area.No other interaction,ie with home fans.
To stop the sale of pirate DVDs
to justify their presence and checking on people drinking plastic pints
Police come into the pub every game. Have heard them make snide comments but I'm too afraid to protest.
They just walk in the pub look around don't interact or attempt to interact with anyone and just walk out again.
Two police come in every home game and chat to the landlord they do not speak to the fans or interact in anyway.
Why I have no idea
Used to come into the Duke of Cambridge, now closed. Haven't seen them in the Pawsons.
The police will often visit the Pawsons Arms (which is a family pub if ever there was one) as a pair, one filming and
the other escorting the cameraman. There is little attempt to engage other than to get as many faces on camera as
possible, often from less than a metre away. The fans generally let them get on with it and carry on as before.
They come in to The Albion and it is usually the main spotter who I have seen talking down to and patronising
certain fans. They have also displayed a sticker of our supporters group on their truncheon in an obvious attempt to
provoke a reaction that was not recieved. On other occasions they may just come in to the pub and then leave
again.
I don't use a pub pre or post match.
To watch and ensure we are aware of them most interactions seem professional
Come in to find any trouble
Deliberate winding up of supporters to try and get a reaction, happens on a regular basis. Peaceful drinking on the
whole before the Police tend to arrive, no trouble but everything tends to become rather hostile pretty quickly, due
to aggressive behaviour from the Police.
They come into the pub to check who is there and remember the faces so they know exactly where to go but the
problem is no trouble is caused. They don't interact with public just stare and intimidate everyone in the pub at the
time.
Generally just a check on making sure people are behaving.
Police come in from time to time but don't stay for long and don't interact much with fans. This is fine.
Check for trouble makers and underage drinkers
No problems generally
Rare they interact, although I have seen filming and occasional discussions.
They walk around as if they own the place, even on very low key games when they know there are no away fans
about, surely intelligence should tell them this ?
We drink where any hooligans won't so the Police interaction in pubs has always been friendly.
Deterrent to anyone thinking of causing trouble,
Generally they're ok, but I have seen them Target fans ( late teens early 20's ) for no obvious reason.
No interaction
They seem to always be looking to wind people up, on one occasion I have even heard a police officer say that he
had a sticker on his truncheon to wind a group of CPFC fans up.
I have seen police stand outside so you have to squeeze passed them to enter or exit also filming inside mob
handed for what reason when asked told to shut up
Generally to tell pub staff to close early without prior warning.
To intimidate fans.
The police presence in pubs is to be a visible deterrent to trouble. It works.
No verbal interaction whatsoever. They simply stand around as if everyone is under suspicion. In my view this is
again an attempt to provoke a reaction through their unnecessary presence.
£££ in overtime
come into the pub to show their presence and look for 'troublemakers'
To ensure fans safety and nothing untoward is happening. Have not had any problems, usually is a brief check
my friends and myself used to but now prefer to meet up away from the ground to avoid any hassle from the police.
To wind up and antagonise any fans, so that if someone loses their temper later on they can make arrests.
They come into the White Horse. Not sure necessarily why, as it is a home fans only pub. They don't really interact
with the fans - which I think they should do.
Occasionally I've seen them, not spoken to them.
never a problem, always seem okay. But then I drink in the Social or the Farley
occasionally and supportive if sometimes nervous
drink in the victory club after the game. have only seen police in there a couple of times..usual walk round then exit.
They come in and look around and go away again. No probs
to film fans. They are intimidating and they create an atmosphere of aggression
To be fair they just look around and leave .
to find trouble makers or keep an eye on them
Walk around clifton arms and leave. Not seen interaction with fans.
I see them pick on a certain few people they ignore the rest of the pub but always seem to target the same kids
every week
Only infrequently go to pub prematch, but I hear poor stories from fellow supporters.
Yes, but I use an away friendly pub anyway.
intimidating, treat police fans like animals,
I suppose they are looking for know faces....must be a boring search as we are not that type of club.
To check who's in there and to make themselves known.
Come in to intimidate and antagonise fans with the intention of provoking a response and giving them a reason to
arrest someone. They are obstrusive rude and do not exPlain why they harass people with cameras and
aggressive questioning.
They enter the pubs to show their about not to see who is in the pub or what is happening as they know this from
standing outside for hours. Occasionally they will say hello.
Very aloof, look down their noses at us
More often than not with a negative attitude, as of looking for trouble.
Checking that fans are behaving, and on the lookout for known trouble makers.
Spot potential trouble makers.
Can only think they are looking for those who they feel are "troublemakers". They don't tend to interact, just walk
round then leave.
Usually just atke a quick look around - preseumably for "known faces"
To show a presence. No they seldom if ever interact with fans. Seen them filming fans in the past.,not this year,
which is irratating
The pawsons arms is a small friendly pub, police sometimes make a visit, generally it's a flying visit, never seen
any trouble.
Check for early signs of trouble, demonstrate their prescence as a preventative measure. Generally speak to breifly
to the odd fan they know but that's about it
Not normally an issue where I drink but I have seen the police be quite confrontational when in the other pubs
As I am supposedly classed as a RISK supporter, the police genreally try to make polite contact with my group. I
believe they enter the pubs to see if there are any risk supporters drinking in them pubs.
no idea - perhaps to let people know they are around
N/a
Occasionally they will come in and look round for no obvious reason. Never seen anything come of it myself.
I have no idea why they come in . To spot troublemakers? I've never seen them interact with fans.
They come in to the Cherry Tree have a look round and it's usually quite friendly. Have heard reports from the
Albion where they are way more intrusive.
To provide an intimidatory presence, which serves no other purpose than to try to impose themselves.
Seem ok, no problems
Intimidatory tactics against groups of fans
don't use pub pre match
they come in, usually with cameras....dont talk or interract. Just walk though filming
They seem tollerate older fans but treat the younger groups with distain and are constantly filming them.
I take my kids in and at times I feel very threatened and intimidated by the police that come in.
Have seen them come in, have never spoken to me. Guess they're checking for trouble, perhaps some friendly
interaction with the fans in the pub would help.
Having only drank in one pub I have no idea if the police enter other pubs or if this is a particular pub they consider
a risk. I am none too sure why they enter the pub - I have never seen anyone ejected or removed from the pub.
Do not use a pub.
I use The Albion, Norwood Junction.I have never seen the Police inside the pub - mind you I've never encountered
trouble in the pub either. Lots of Police presence outside on the junction but that is to keep the away fans who use
the Weatherspoons further along the street trying to get into The Albion (which is a Palace ony pub)
The only interaction they have is wind certain people up and look for reactions. Theres never any trouble in pub just
an excuse for them to show their "authority"!
have a drink in the ground
The police used to come in to check everything is in order, recently it appears they come in to provoke the crowd.
Some come to check what's going on, but some certainly come in to wind up supporters, snide comments etc.
To give it the big one.
No idea why they come into the pub to be honest. Never seem to be looking for anything in particular but seem
intent on intimidating Palace fans and tring to provoke a reaction that will enable them to hand out FBO's in order to
justify the excessive amount of police at Palace games.
I sometimes go to the White Horse pub after games, and the police do come in and walk around. I do not feel this is
necessary as the pub has excellent door stewards, and never has any trouble, because the landlord runs a tight
ship. I believe the police do their visits to 'remind' fans that they are never far away if anything occurs, however it
comes across as being subtly intimidating.
Just checking to make sure we as fans are safe and ok
Some police at palace will pop into pubs and be friendly and have a bit of banter, whereas, on the other hand, the
like of PC Dorans and PC Perry Rathwood like to intimidate fans... I'm sure you're aware of plenty of incidents..
Such as, a police officer having a Holmesdale Fanatic sticker on his baton, clearly used to anger home fans!
Not usually a problem. If they interact in a friendly way, it eases the atmosphere that a uniformed officer creates in
those circumstances.
Have seen police tell fans to stop singing offensive chants about Brighton taking it 'up the bum' in the Cherry Trees.
I have seen them walk into pubs with video cameras in order to record fans. I understand this is done in order to
gather early identification in case of trouble later on. However this does seem excessive as by and large fans
intend to drink enough to get loud and have fun and are not intent on causing violence / damage etc which, and
whilst this doesn't justify it, is often provoked by police mishandling the situation.
Just come in to see who is about.
To check off who is in the pub on their list, to film, and to insult and annoy supporters
I have never got this myself, I go to the Albion pre match and post match and they seem to come in there to check
who is there make a note of it and if there is someone known to them they often seem intent on provoking that
person. In one instance before a Leeds match in the 2010/11 season, as I was eating breakfast in the
Whetherspoons on Norwood, PC Perry Lathwood came in and asked me for my name. I refused and he seemed
intent on wanting to know it even though I had not done anything wrong in the past, in the end he soon gave up.
I used to be a regular at the Duke of Cambridge and they'd come in every game, they probably thought some of our
lesser elements drank in there
push through the pub alledgedly looking for faces Again no interaction as they seem intent on being tough guys
Think they come in to keep an eye on things. Usually only 2 come in and are gone within a couple of minutes.
Establish location of supposed 'risk' supporters & antagonise law abiding regular
Normally good natured and the purpose is to be visible.
To look for known "faces", sometimes they interact, sometimes they don't...though it's always the visiting" officers
that seem the friendliest.
They make routine checks presumably to ensure things are peaceful. My friends and I have no problem with this, it
can be a reassuring presence, although I have never seen any instances of pre-match trouble in any pub I drink in
(either the Cherry Tree or the Ship in Norwood). I am not aware of the police and supporters having much
interaction, which is probably a missed opportunity for dialogue.
Always pleasant although sometimes they ask that the bar stops servinf 45 mins before kick off for no discernable
reason
normally just chat, but obviously looking out for troublemakers of fns ona ban.
Not very pleasant interaction (Nothing wrong - but they could remember that they work for us ; not everyone
wearing a football scarf is a potential hooligan)
To spot away fans who are known trouble makers
Looking for people that may cause trouble with away fans
The pub I use is too far away for them to come in
In previous years; the police would do a quick tour of the pub then leave. Now it seems to be more a case of
making sure their presence is felt
Normally will come in for a few minutes, breifly interact with a few fans, very rarely any problems as there are
normally just home fans where we normally go.
If local to the ground then the police always come in for a nose around and leave straight away, with very little
interaction. When I drink in Croydon pre game then you don't usually see them.
Seem quite friendly at home games
I have drunk in a number of pubs over the last few seasons and the police have come into most of them. I
understand why they do this and in most pubs they are perfectly polite, however, this attitude changes in some
pubs, notably the Albion where fans the police incorrectly believe are a problem drink. I have never witnessed any
violence at the Albion yet at the majority of home games there is a police van and several officers parked outside
filming those drinking there. This creates tension and I would question why they feel the need to do so.
Tend to go to pub in central London or Croydon, but sometimes use Two Brewers, where police do visit, but they
don't seem to interact with fans.
usually just poke their heads in and leave
NO INTERACTION
rude and agressive
Don't use pubs around the ground.
"surveillance" apparently & as an away fan you are not normally acknowledged.
Presumed to check on levle of social activity and if landlord OK with any visiting supporters
Mike Dorans and Perry Lathwood are a pain in the arse but all the other police are very good at their jobs
check whats happening
They always come into the pubs and generally always speak to the same people.
They are aggressive and rude to the younger fans, sometimes really tyring to wind them up
They tell the pubs to not serve cetain people, close them early and repaetedly stop and search
I presume they come in to check whether people with banning orders are in breach of them. It seems a fairly quick
process and there is no interaction with fans while they are in the pub.
I am not too sure why the come into the pub, but before I have witnessed a few heated conversations between
police and supporters.
No interaction other than icy stares from the police who seem to think every football fans dream is to be in Scum,
The Firm, Green Street or Football Factory.
Don't use pub as travel from Cambridgeshire.
I don't use a pub pre or post match
On occasions I go to a pub, but not always. You often see a couple of police officers come into the pub.
Sometimes they seem friendly and just have a look around, other times they seem humourless. Probably depends
which individuals are doing the job on the day.
To show they're there.
They appear to come in to spot or in some cases provoke trouble and in my experience seem always to be on the
lookout for someone who looks as if they are affronted by their presence. That is the signal to stand closer to said
individual in the apprent hopes of creating an issue. We all know the game, however it's only the police who can
play it with impunity.
Usually use the Cherries pre match, Police come in but just seem to lnger for a few minutes before departing again
Don't go to a pub pre match.
n/a
Seems to be so they can walk around like billy big balls
They wander around, i guess to check everyone's behaving and then wander off.
Don't have an issue, seem to want to speak to people in a friendly way
They just look round and walk out
They don't go into the pub I use.
n/a
No interaction. Always though it was to check for underafe drinking
I'm usually in the Cherries - police will often come in and walk around but don't film in there - not that i've seen
anyway.
Dont go to pub before game
i don't go into a pub pre or post
Police come into pubs walk around the leave. They don't give a reson for why they are there.
They come in and demand your details.
Policing of Crystal Palace Fans
In the last season, are you aware of police filming or photographing fans as they make
their way to or from Selhurst Park or at an away ground? If yes at an away game, please
                                                             Response         Response
Answer Options
                                                              Percent           Count
Yes at Selhurst Park                                           60.2%             309
No at Selhurst Park                                            28.8%             148
Yes, on way to/from an away game                               50.9%             261
No, on way to/from an away game                                18.3%              94
Please say which away ground                                                     243
                                                       answered question              513
                                                         skipped question              35
         In the last season, are you aware of police filming or photographing fans as they
         make their way to or from Selhurst Park or at an away ground? If yes at an away
                                   game, please specify where.



70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
        Yes at Selhurst Park   No at Selhurst Park   Yes, on way to/from No, on way to/from an
                                                       an away game           away game
ng fans as they
yes at an away




No, on way to/from an
     away game
Policing of Crystal Palace Fans
In the last season, have you ever been aware of the police filming of photographing fans
inside the Selhurst Park on in an away ground? If yes at an away game, please specify
                                                            Response         Response
Answer Options
                                                              Percent          Count
Yes at Selhurst Park                                           64.0%            324
No at Selhurst Park                                            22.7%            115
Yes at an away ground                                          54.5%            276
No at away ground                                              12.8%             65
Please say which away ground                                                    268
                                                     answered question                506
                                                       skipped question                42
             In the last season, have you ever been aware of the police filming of
        photographing fans inside the Selhurst Park on in an away ground? If yes at an
                              away game, please specify where.


70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
        Yes at Selhurst Park   No at Selhurst Park    Yes at an away       No at away ground
                                                          ground
If yes at an




No at away ground
     Grounds where fans filmed going to or from

Selhurst park, Leeds, Millwall, Cardiff, Birghton, Reading
Cardiff, manchester united, Leeds, brighton and numerous
others.
Derby mill wall watford
Pride Park
Southampton
All of them But Brighton and Derby were especially over
zealous with the camera.
READING, MILLWALL
upton park
West Ham
Most, if not all of the away games I have been too over the
past couple of seasons.
Vicarage Road Stadium (Watford), Amex Stadium (Brighton)
Westham
Reading
ive not seen local filming at all.   However at other parts of

the country i see a lot of filming, internally by clubs, and

externally by police. people BEHAVE IN FRONT OF A

CAMERA-even if its not on!!!!!!
Watford
Derby
Leeds, brighton
Millwall, Watford, derby
All.
At Cardiff city
at home, Derby County away - which by the way the police
and stewards are lucky they only had a few idiots react and
not all 2,500 travelling fans, and in hindsight, they would have
deserved it, provoking with unnecessary heavy handed tactics
Leeds
Most away grounds
Reading

watford
watford derby leeds cardiff reading
Old Trafford,
most
upton park

Leeds, Derby

Man utd
can not remember




Derby, Leeds, Brighton quite a fw, Doesnt bother me though.
Reading
Leeds, Birmingham and Brighton
Brighton, millwall, reading, blackpool.
Filmed by a CCTV can at st Andrews.
Brighton
Leeds. Millwall. Boro. Brighton. Man Utd. Portsmouth. multiple
others.
Brighton away
watford
Leeds Utd.
Most away games
Vicarage Rd, Watford
I think I've seen police filming the away fans at Selhurst. I
definitely saw police filming fans at Brighton away - filmed
brighton fans attacking Palace fans.
cardiff derby
Reading.
Brighton, Millwall and Cardiff
All away grounds

to many to list
watford derby leeds cardiff reading
Went to Brighton, Millwall, Birmingham, Cardiff that I
remember. Filming was not intrusive but I was aware of it
Old Traffford
most
Leeds away.
Millwall West Ham
Derby,Cardiff,Bristol City,Reading there were more but cant
remember which
Brighton
Saw filming at Hull, Birmingham and Brighton.



Reading Brighton



Derby,Reading
Brighton,Manchester Utd, Reading, Cardiff
Upton Park (West Ham away)
Derby, Portsmouth, Coventry, Reading
Leeds, Reading immediately come to mind, but most grounds
as I recall
reading
Old trafford, upton park, vicarage road, the new den, AMEX.
Every game i went too
Derby
At Selhurst Park and pretty much every single away game.
Leeds United away I remember being filmed whilst sitting with
my dad in the away end. I have also seen several hand held
cameras filming sections of home support at Palace. This is
the first season I have noticed this happening
most grounds.
Watford, vicarage road
Leeds, Brighton, Watford, Nottm Forest, Derby, Birmingham
Watford, brighton
brighton
Portman road, Amex stadium
Watford

Haven't noticed outside grounds

Yes, during the walk from the pub to selhurst, there is usually
2-3 officers filming by the petrol station near the albion, this is
innapropriate.
Police where filming home and away fans walking through the

town centre when we played at Doncaster last season.
Derby county
Brighton
Amex
Not 100% but I'm sure we were being filmed at Watford
Derby, Watford


Pride Park Derby, madjeski stadium Reading.


Watford




Brighton & Millwall away
Hillsborough (Sheffield Wednesday) The AMEX Stadium
(Brighton & Hove Scum bags) Old Trafford (Manchester
United) Cardiff City Stadium Upton Park (West Ham United)
Elland Road (Leeds United)




majedskistadium, pride park




Southampton,derby.
All away games

BR1-3TON


95 % of all away grounds
derby away, brighton away, millwall away, birmingham away


Derby

Derby, reading, Leeds
every!
The majority of away grounds
Pride Park, The Amex, The New Den, Upton Park, Elland
Road, New Road, London Road, Vicarage Road... and others.
Pretty much every away game I went to.
Brighton
Leeds
Manchester united

Watford


Old trafford, Derby away.


Went to every away game and noticed filming at Derby and
Brighton (for obvious reasons). Could have been more but I
watch the games rather than the police.
Almost all of the 23 away league matches I attended bar
perhaps 5 or so when Palace fans travelled in small numbers
or on a week night. Every single home game from outside the
pubs, on the way to the ground and in the ground itself.


Brighton Hove Albion


Derby, QPR away season before
Definitely at Selhurst Park Difficult to remember but i think
possibly Watford and Cardiff
Birmingham , St Andrews.
Derby, Portsmouth, Coventry, Reading
There are many fixed position security cameras on train
stations and train carriges.
All games i have been at i have seen a camera but away
games i made include Brighton and Southampton.
I have seen filming and photography on most weeks travelling
to or from home and away games.
Derby
Brighton
Brighton home and away
Derby
Millwall and Brighton
outside most away railway stations, fans are greeted with

'surveillance' for the family album
Too many to mention!
Derby County,Leeds United, Reading, Watford, Ipswich Town
Cardiff,Portsmouth,Birmingham,Derby
Watford, Leeds
Watford
At every single away match I attended last season bar
Middlesborough and Burnley.
As above
Watford, brighton
derby away
The new den, Portman road Amex stadium
Reading
All away games we are filmed, it's not right
Leeds, Derby, Nottingham Forest, And Possibly Others as
attended all away gamesand found this extremley annoying
through out the season and found these three by far the worst
for the filming of the supporters.


Reading


Reading
Pride park, and st Andrews being the main two.
Home: By norwood junction Away:
Leeds,Brighton,Birmingham,Cardiffx2
Near enough every home game they have their camera's out.
Brighton
Didnt get to many games last season but have noticed it at
home and away in years past.
Derby
Always filmed exiting New Cross Gate station Millwall away.
most grounds
Leeds away, derby away
Reading Cardiff Peterborough mill wall Watford
Watford, Brighton, Reading
Probablly every away ground i want to, thats all bar
peterbrough.
Brighton , Millwall and I think Leeds
Watford


Reading, watford cardiff in the towns/ at pubs


Brighton




reading, watford,



Brighton away in a quiet pub in Croydon, millwall away on the
train
Watford, Birmingham, Derby, Brighton, Milwall, West Ham,
Cardiff from memory although I would say it happens at the
majority of games
every away game i went to last season.watford derby reading

brighton
Most
Derby County. Filmed from a van throughout the day,
everywhere I went for no good reason. Filmed outside the pub
in Norwood every home fixture. It is reasonable to suggest
there is constant surveillance for home fixtures.
Selhurst, derby, birmingham, brighton, leeds
Amex, Upton Park
the amex,brighton.
Most that I went to last season.
N/A - as haven't noticed.
I get the coach to most away games though so very little time
for the police to film before we enter the ground as we park
right outside.
BHAFC Birmingham City Watford


Brighton and Cardiff



Derby watford

Almost all, it's becoming a regular thing. Off the top of my
head, Watford, Brighton, Millwall, Cardiff, Reading.
Derby - not really called for especially on a palace on tour day.
yes people had a good drink but everything was in good
spirets despite going 3-0 down. The filming of fans was un
necessary and un called for and caused the un rest. Have
seen police at numerous games with camera in hand ready to
use.
Watford, Manchester
Elland Road, KC Stadium
derby county
Brighton at station after game.
Every away game, including harassment on independent

coaches
every away game
Amex
Portsmouth.

Often a camera filming people arriving at norwood junction
station for home games. Reading away the police were filming
at the station.
Watford,brighton,derby,southampton



Leeds,



Watford, Brighton.
Reading Brighton millwall
most so would be silly to list!
They film every game, sometimes very close
Reading FC
Brighton
Both games vs Brighton
Derby/Watford
but can't remember. Reading I think.

Derby FA Cup Game. Brighton Homw and Away

Reading, Watford and Brighton.
Nearly all away games at which I was present.
derby. man united
Everywhere!
Brighton.
Brighton
Watford, Millwall, Brighton, West Ham, infact every away
game I attended except Coventry.
I have seen Police using what I assume to be video cmeras at
both home and away games.
Constant filming home and away which is so over the top. At
times makes you feel very uncomfortable
Leeds springs to mind
Watford Reading Leicester City
Waford, Man United, Peterborough, Leeds, Brighton, in fact
most away grounds to be honest.

Didn't attend any away games due to police treating fans like
animals
leeds united

Luton Derby Birmingham. Lots of others that I cannot specify
I cannot recall the exact away games but police filming fans is
generally now such a regular occurance I barely aknowledge it
any more.
Derby ,Reading.
Birmingham I think, Cardiff
Yes against Cardiff at home, I did see a Police Officer film as a
group of Palace fans and the HF walked on Holmesdale Road
with a heavy police presence. This was after a group of young
Cardiff fans were in a side road corden by Police, the police
rushed over to the HF who were minding their own walking to
the game, with 3 Bully vans and riot police they pinned the
group against a wall, as one of the bully vans rushed over a
police officer leaned out and grabbed the back of the neck of a
young lad while the bully van was still moving, this led to a
tense walk up the Holmesdale Road and all for a minor
situation that should of been held a lot better by police.

Southampton, Brighton & Portsmouth
Derby brighton portsmouth
Derby County, Middlesbrough, Leeds, Doncaster, Brighton,
Watford
At Cardiff away at the 2nd leg of the carling cup semis in 2012




A large majority. Derby , Portsmouth and various others


Pride Park
I no longer travel away because of family
commitments/expense
norwood high street,
En route from Norwood Junction
Derby County
Leeds, Derby
Derby Reading


brighton
Brighton springs to mind
Watford, Millwall, Cardiff
Peterborough, outside pub
Derby County.

KC Stadium St. Andrews

Cardiff (league and cup games)
Peterborough
derby, leeds, many more.

Brighton, Millwall, Cardiff and Leeds
Derby
All of them
Reading
Reading and Millwall
Away at derby.
Waiting to go in at Brighton.. Police searching and filming
fans.... treating us like scum..
Nearly all of them away, and several times at Selhurst.
Pride Park & Fratton Park. Might have been filming at other
away grounds, but I didn't notice.
London road, elland road, amex, vicarage road,
Derby, Cardiff (League Cup)
Millwall and Brighton
Derby, Brighton, Millwall, Portsmouth, Birmingham, Forest.
Upton Park
Away match at Elland Road, Leeds.
      Away Grounds where fans filmed inside
Before and during every game at Selhurst park. Leeds,
Millwall, Cardiff, Birghton, Derby, Ipswich, Reading
most grounds.
Derby county and Nottingham forest
Pride Park
It would be quicker to name ones where they were't filming.
Cardiff for process.
Upton Park
West Ham
Leeds, Reading
Most, if not all of the away games I have been too over the
past couple of seasons.
Pride Park

Amex Stadium (Brighton)
westham
Reading
However at other parts of the country i see a lot of filming,
internally by clubs, and externally by police. people BEHAVE
IN FRONT OF A CAMERA-even if its not on!!!!!!
ActionGameReplay.com record many matches for a
reasonable fee-so im told. Surprising what their professional
cameras pick up
Derby
Watford
Many e.g Millwall, Reading, Derby
Most away grounds
watford and reading
Derby


Man utd


As above, They are always running around with cameras
Fratton Park, Portsmouth
Pride park. Derby. It was provocative to a large but very
peaceful palace contingent.
Definitely filmed at Derby county and pretty sure were filmed
at Leeds United also
Pride Park, St Marys, Brighton
most away grounds
Brighton away
Derby County
watford
Derby County.
I have been aware of filming within Selhurst Park over several
seasons but not specifically last season although I imagine it
may have happened.
Yes, I think police have filmed away fans at Selhurst, was for a
predctably 'dodgy' match such as Brighton, Cardiff, Millwall or
West Ham I think, where there was a big away following. can't
remember exactly. Not seen it in the home end.
Reading
usually concentrating on the hf. but most games at home.
Leeds away.
Millwall West Ham
Derby, again there were others but cannot remember
Brighton
Hull
Brighton , I think.
Block B of Homlesdale lower tier
Reading, Derby
As above
Derby
elland road

Derby

Leeds United away
most.
again watford, vicarage road
during a few games this season i saw an officer filming the
fans just celebrating a goal.
This seems to happen frequently at the front of the
Holmesdale Stand.
Birmingham city
pretty much every game there is a police video cameraman.
Brighton
Watford
Derby , Watford
Brighton home fame cpfc fans were filmed and derby away for
the most part cpfc fans were filmed
Pride Park Derby, madjeski stadium Reading.
Watford
Brighton away
Pride Park (Derby County) Hillsborough (Sheffield
Wednesday) The AMEX Stadium (Brighton & Hove Scum
bags) Old Trafford (Manchester United) Cardiff City Stadium
Upton Park (West Ham United) Elland Road (Leeds United)
The Keepmoat Stadium (Doncaster Rovers)
pride park and reading
Watford
Derby. Coventry.
most away grounds
derby away, brighton away, millwall away, birmingham away
Derby County
Derby, reading, Leeds, Watford
every!
The majority of away grounds
All away grounds. Derby, Watford and Leeds were particularly



ridiculous, as was Birmingham
leeds, brighton, portsmouth
Leeds, Portsmouth in fact all but not Old Trafford
Fratton Park, Portman Road
Almost always
Manchester united
Leeds and Derby
Derby Palace fans were filmed at and Brighton.
Watford, Leeds, Derby, Millwall, Brighton (I e would say 60%

of away games Palace fans were filmed inside the ground)

Derby County and Brighton Hove Albion,


Millwall

Derby (Pride Park), Millwall (The New Den)
Watford , derby
Derby
Derby Watford possibly Reading although that might have
been a previuos season
Derby.
Especially at Derby away which was very blatent, and often
you can stand next to the control rooms and see what is being
filmed. Plus everyone is aware of the cameras in Sainsburys
end of Selhurst Park.
As above
I have seen filming or photographing of fans at almost all of
the policed games I have attended both at Selhurst Park and
at an away ground. At Selhurst Park the filming can
sometimes seen to be done for no reason at all and in the face
of innocent supporters. At away grounds my general
experience has been that Police Officers will film fans for 90
minutes whether there is 3000 or 300 fans. Often on occasions
where there is a extremely relaxed or joyous attitude among
the majority of supporters.
Especially at Derby away which was very blatent, and often
you can stand next to the control rooms and see what is being
filmed. Plus everyone is aware of the cameras in Sainsburys
end of Selhurst Park.
As above


I have seen filming or photographing of fans at almost all of
the policed games I have attended both at Selhurst Park and
at an away ground. At Selhurst Park the filming can
sometimes seen to be done for no reason at all and in the face
of innocent supporters. At away grounds my general
experience has been that Police Officers will film fans for 90
minutes whether there is 3000 or 300 fans. Often on occasions
where there is a extremely relaxed or joyous attitude among
the majority of supporters.


Derby
Derby, Brighton, Millwall, Reading!
brighton away i think
Deby
Derby away
Most away grounds in the championship.
cctv at selhurst covers all but a few blind spots; away, too
numerous to mention but leeds was one very obvious ott
'performance'
Again too many to mention.
Derby County,Leeds United, Reading,
Brighton game

Most away grounds

Ipswich
Watford
Same answer as before.


Leeds, Derby, Nottingham Forest, And Possibly Others as
attended all away gamesand found this extremley annoying
through out the season and found these three by far the worst
for the filming of the supporters.

Watford



Same answer as before.


Leeds, Derby, Nottingham Forest, And Possibly Others as
attended all away gamesand found this extremley annoying
through out the season and found these three by far the worst
for the filming of the supporters.
Reading
leeds millwall west ham cardiff man united
Away: Leeds,Derby. Home:Alot of games at start of season
calmed down abit after pearsons suspension
Watford away.
Reading nd few others
Derby, Brighton, Millwall, Watford,

Elland Road

Leeds away, derby away
Watford mills all reading
Amex, Upton Park
brighton
Most away grounds that I have ever been to.
birmingham, watford
Definitely Derby. Have traveled to a lot of away games and
can't remember for sure at any others. But I think they filmed
at Leeds and Watford as well.
BHAFC
Brighton and Cardiff
Derby and Watford
derby
Pride park. st Andrews
Millwall, Brighton, Watford, Reading, Cardiff.
as above derby away most obveous.
Derby
Pretty much all of them, I go to 90% of away games
derby county
Derby away.
Every away game


every away game


Yes the police film the holmesdale stand all the time from the
authue waite enclosure at home games. Away- I was in the
front row at Watford and had the camera on me a couple of
times, for no better reason than singing.
Pride Park, Derby
Watford,brighton,derby,southampton
Leeds

Derby
Watford
Reading and Millwall
derby
Millwall
same as above
All the time
Reading FC
Derby
Too many away grounds to mention, it seems we're being
filmed at most away games.
Derby/Watford
as above
Old Trafford, Southampton, Brighton. I'm 90% sure there was
filming.
derby seemed to film whole game from front went with wife
child 7 and mum who is 75 felt very uneasy as though i was
doing something wrong.
Many
Brighton/millwall/man utd
Every away game Palace fans are constantly filmed from the
moment they leave the train station to the moment they get
back on the train for the journey home. At Selhurst park certain
sections of the home fans area is also constantly filmed.
can't recall but more than one
Selhurst, Brighton, Millwall, Watford, Derby, Reading (I think),

Birmingham, I seem to remember the Cardiff cup match too,
Pride Park - Derby


Watford

Derby, Birmingham. (Again, probably more, but it seems so
commonplace that it all blurs into one and also I try to ignore
it)
Derby County (league match)


Derby. Brighton


Reading and Watford, probably Brighton as well.
filming the holmesdale stand. This is a regular occurence and
always appears unjustified from the back of the stand
derby
Almost all grounds
Have seen them filming holmesdale stand though not in
section I sit, mainly block A&B

Millwall and Watford

Brighton.
At the Cardiff game (semi-final Carling Cup) Police in the
cordon between the HJolmsdale B Block and the Arthur
WaiteW v=Block were filming fans. Not sure why because
there was no tyrouble with the cardiff fans.
Always filming inside selhurst in whitehorse stand directly
looking at block b holmesdale. Spend most of the game
filming.
Again, Leeds



You seem them in front of block b every week.
Derby
Watford Leicester Derby Man Utd Reading Brighton
Millwall Cardiff
Cardiff and Leeds spring to mind (have been more)
Nottingham Forest, Derby, Coventry and Manchester United.
Propbably more but these are the only ones that I can
remember.
Watford, Cardiff.
leeds, derby and watford
Derby and Watford - assuming it was police
See above.

Derby

Derby Reading Watford
Yes this seems quite regular nowadays at both home and
away games. The Police stand in the corner of the Arthur
Wait near the Holmesdale Road stand and film into Block B
quite regularly now. Away games are just the same, I don't
think I saw one match away where the police were not filming
into the Palace crowd.
Same as above
Numerous times at the lower tier of the Holmesdale blocks A -
C
Derby
Brighton,
Watford
Derby
Derby, Portsmouth,Brighton,millwall,Leeds, Cardiff. Pretty
much most
Pride Park
Derby
Openly at Leeds, Derby, Reading, but I would think we were

filmed at all of them. Indeed I'd be worried if we weren't.
Derby and Reading
Side of Arthur Waite stand nearest Holmesdale. Every game.
Derby
Derby Reading
reading and derby
Pride Park (Derby County) 2011/12 season
Derby, Brighton. Birmingham too I think. Possibly others but
can't remember.
Derby, Brighton and more that I can't remember

Pride Park Derby
Watford, Millwall, derby, Burnley, Cardiff


Derby
Derby
PRIDE PARK
Home Brighton Block B Lower Holmesdale Away
Derby(League) Away Nott Forest
Cardiff (league and cup games)
No police but stewards at Derby. Totally uncalled for and

provoking.
Pride Park, Fratton Park.
Lots of filming at Southampton




Amex




Derby
All of them
Reading
Millwall and Reading
Derby, Leeds
Most games!
Portsmouth away, Watford Away, Brighton & Derby away.
It happens at plenty of away grounds. There was a particularly

memorable example at Pride Park, but it happens often.

As above, nearly all away and quite often at Selhurst. Some
away games have been quite provocative in that sense, whilst
others have been prudent and filmed only potentially volatile
situations.
London road, elland road, amex, vicarage road,
Cardiff (League Cup)
Southampton
Leeds Brightpn Cardiff
Pride Park, Derby. Possibly others.
Watford away
we were filmed at Derby for sure. Only other away game I
went to was Watford and I can't remember being filmed then
but there was a bigger fuss at Derby so its more memorable

Derby, Brighton, Millwall, Portsmouth, Birmingham, Forest and
West Ham.

Away match at Elland Road, Leeds.
Policing of Crystal Palace Fans
Considering games that are policed, do you consider the number of police at these
games
                                                          Response         Response
Answer Options
                                                           Percent            Count
Excessive                                                   69.0%              370
About Right                                                 24.3%              130
Too few                                                      1.9%               10
Not sure/don't know                                          5.8%               31
                                                    answered question               536
                                                      skipped question               12
        Considering games that are policed, do you consider the number of police at
                                      these games


80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
             Excessive            About Right             Too few         Not sure/don't know
Not sure/don't know
Policing of Crystal Palace Fans

At these games, does the presence of the police make you feel

                                                          Response      Response
Answer Options
                                                           Percent       Count
Safer                                                       14.2%          76
More at risk                                                39.8%         213
No different                                                46.7%         250
                                                   answered question           535
                                                     skipped question            13
        At these games, does the presence of the police make you feel

50.0%
45.0%
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0.0%
                  Safer                    More at risk                 No different
No different
Policing of Crystal Palace Fans

Does the presence of the police make you feel that trouble is more or less likely?

                                                            Response         Response
Answer Options
                                                             Percent          Count
More likely                                                   53.5%            244
Less likely                                                   10.7%             49
Neither more or less likely                                   30.9%            141
Not sure                                                       5.7%             26
                                                      answered question             456
                                                        skipped question              92
        Does the presence of the police make you feel that trouble is more or less likely?



60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%
          More likely            Less likely       Neither more or less        Not sure
                                                          likely
re or less likely?




       Not sure
Policing of Crystal Palace Fans

How do you find the attitude of the police at Selhurst Park (tick all that apply)?

                                                               Response         Response
Answer Options
                                                                Percent          Count
Friendly                                                          9.2%             42
Approachable                                                     16.0%             73
Willing to engage with fans positively                            7.5%             34
Helpful                                                           9.7%             44
Polite                                                           10.3%             47
Unfriendly                                                       49.7%            226
Rude                                                             40.0%            182
Aggressive                                                       37.1%            169
No opinion                                                       20.4%             93
                                                        answered question              455
                                                          skipped question               93
        How do you find the attitude of the police at Selhurst Park (tick all that apply)?



60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
           Friendly




                                                     Polite
                             fans positively




                                                                          Rude
                              engage with
                                Willing to
No opinion
Policing of Crystal Palace Fans
Do you see a need for road blocking barriers at some higher risk games at Selhurst
Park?
                                                           Response        Response
Answer Options
                                                            Percent          Count
Yes                                                           10.7%            49
No                                                            84.7%           388
Not Sure                                                       5.0%            23
                                                    answered question              458
                                                       skipped question             90
        Do you see a need for road blocking barriers at some higher risk games at
                                     Selhurst Park?


90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
                   Yes                           No                         Not Sure
Policing of Crystal Palace Fans

Please describe what you think the police get right at games

                                                           Response
Answer Options
                                                            Count
                                                             304
                                    answered question             304
                                      skipped question            244




                                                                        Having some presence is a comfort at high profi




                                                                        Not much
                                                                        stoping fans from fighting




                                                                        A prescence which deters trouble from occuring
                                                                        Some police calm the more aggresive officers d




                                                                        Nothing springs to mind




                                                                        placement of cordens.
                                                                        not much at the moment
Horriable
The amount of police that are visible.
They are ok at the majority of games, Big games


Ensuring that there is no trouble between home
Dont know
the fact very few police are on duty


Good visual presence and if anything untoward


Keeping a low profile.
The police at SOME away games have been fin
when they are approachable
When not high profile games, they stand off and
Nothing
When their are minimal for low risk games
At Selhurst Park I feel that the police are mainly
Generally good crowd control
low key until needed
The low key games, we're there is very little Pol
staying low key at most games




Dealing with occasional isolated incidents inside


Not a lot
The way they conduct themselves before games


Probably exactly what they do at the moment. I p
Friendly and helpful
Not a lot
The overall experience for a fan.
Not a lot.
Policing the games (generally) in a subtle and b
Staying out of the way


Not enough knowledge to answer this.
Everything when they have nothing to do
nothing
Big police presence at derbies, otherwise, Peter
Politeness and diplomacy
Whenever I have spoken with officers one-to-on
Nothing.
Before the match around the ground the police s
sometimes give directions to fans.




At some games we are aware of them but they s



The use of horses when needed
Turning up in time for kick-off
they get it right when we are unaware they are th
nothing.
Nothing..
A visible presence for the games that need it. Go
Not too heavy handed. At selhurst any way. See
segregation
At low risk games, their numbers at the top of ho
They try to break up problems



Nothing. If there is no trouble they just stand the



not much
Good organisation. Good numbers.
Generally a presence but no need for any action
Staying outside the ground, where they belong.
Large amounts of police around at games that y
In the main a prescence is enough
sometimes staying away from the pubs in south
At home games I feel that most parts of the polic
Nothing at SP but often helpful and friendly at aw
Nothing
Occasional helpful directions
Visible presence
Very little
Uniforms are clean
some games they are not in attendance. and spo
Nothing
Not much!
Coming into pubs to check everything is ok is fin
I really would like to add something here, but I a
At most games I don't notice them, which is prob
...their visibility?
Very little.




when only a small amount of police are there la


Nothing comes to mind
Nothing
There to offer visible protection




They have learnt how to stand around pretty we


Nothing
Occasionally keep a low profile.
"If and when" they stand back and just observe t
policing in lower numbers is always best..99.9%


1. Putting out the diversion signs to stop cars us
I try to have as little contact with them as possib
the police get very little right I cannot think of an
samll games less profile the police are not seem
Not much
99% of games are fine, other than an opinion tha




most of what they do is ok




Not sure
Being ready to deal with public disorder
At most games they are polite and helpful
Preventing violence at games.
Nothing


nothing
Mostly unnoticed


Letting the stewards control the ground.
Acting as a presence at the top of Park Road wh



Hard to say
low key games are policed very well with little fu
As there has been no major trouble at Palace ga
To be fair when they get it right you don't notice


when they keep a low profile
direct fans to the correct ends of the ground
Not alot
generaly most are ok and on the very very very
nothing
Few police at low profile games




Nothing


I cant think of much apart from being a police pr
Nothing.


A few police provides a reassuring presence


Following large groups of fans who move on ma
The low category games there are not many so
most things
The ones on horses are always friendly
I'm sure they do their job as intended but there a


visibility
Numbers
having a very low profile most of the time
Inside the ground is ok
keeping a low profile
Don't know
The officers who engage in small talk with custo
Stopping rival fans from violence
very little
When they are friendly they are very helpful.


When approached individually they are polite an
Staying out of the way - if and when they do.
Keeping opposing fans apart


Nothing

There overtime
Certain games do need a firm police presence s
Segragation
Recently not alot. The Brighton games were extr
Nothing
Seem ok not sure about need for horses and nu
Staying out of the way in a corner.
No opinion
Police rarely seen in the upper Holmesdale as n


Pre match pub patrols
Not sure, never really seen any trouble at palace



A presence.


They try to stop fans from getting at the away fan
Very little these days.
They are usually approachable.
I can't remember seeing any violence in or aroun
Showing a presence that discourages those wan
They do seem to know where trouble is most lik
Honestly trying to think of something. They have
Generally low key - the stewards bother me far m
Before the game, helpful.
Depends on the opposition.
Overtime payments,
directing fans to the correct entrance
Very little to be honest.
Very little at selhurst park.
Having police ready in reserve for trouble but no
Generally only getting involved amongst fans if n


Not much really, their presence I suppose.
If they're getting things right you shouldn't even




Generally they are most noticable at the stations
Very little if honest
Nothing




Over seeing the stewards
....
there presence we all understand is important a
Staying in the background until needed, if at all




They get a free ticket to the game!
Minimal presence - as per last few home games



To be honest not a lot.
Most home games they go unnoticed and don't i
Very Little
They sometimes act as very decent windbreaks
Giving directions
Everything


Generally unobstrutive at Selhurst, but usually o
segregation
I think the attitude of the individual officers that a
As a 'force' very little. Quite a few individuals ho
Segregation of fans
To be perfectly honest, I'm not sure what they do
They let the stewards deal with the fans and onl
avoiding violence between opposition fans insid
To be honest I don't see tge need in them being
Having a line of police next to the away fans for
They generally let the fanatics get on with it
Not much really




Very little, stewards seem more visible
Generally approachable and friendly at low-key
Generally most things, although recently their st
Can be approachable and helpful
Nothing
Sometimes they keep a low profile but this does
Keeping a low profile and staying out of the way
not a lot
There is rarely trouble at Selhurst Park, so they
when non rival teams then police is about right
Not over policing small risk games
Nothing last season
They earn overtime, so it's good for them
Unfortunately I don't think they get anything righ
Not seen anything to make me feel like they hav
Using clubs for paying there large wages!




Very little at home games.
Normally they keep out of the way outside the gr
From my experience they keep out the way and
In the ground in general their presence is fairly l
Most police are willing to stand back and just be
Nothing
Standing next to the away fans
                                                 COMMENTS

managing to watch a free game of football

Being aggressive to fans

Some of the lower figures try to engage fans with general conversation which is fine.
turning up on time.
Large numbers make people feel safer
Nothing
Their manner
NOTHING except eat tax payer's money
They normally have a presence but keep themselves to themselves unless needed
The police are there in case anything does go wrong
Those who have friendly banter with the fans, are helpful and happy to assist, allow home supporters to make
their way home easily and safely as they normally would had the match not been taken place. These police are
getting it right.
Diffusing potential situations
Separation of fans
Being weary of Millwall.
spliting fans apart for high risk games so no trouble kicks off.
Having some presence is a comfort at high profile games.
Some police are friendly and approachable - some aren't. I think they do need to be in evidence - as they would
be with any crowd of 10,000+ people in an enclosed area - but it works best when they take a back seat. I have
a season ticket in Block B of the Holmesdale, which is where a lot of the police/steward attention is concentrated.
The police seem to leave much of the 'light ticking-off' to the stewards, but these stewards don't always seem fully
up to the job. What transpires often feels like a 'late-night pub argument', rather than someone doing a proper job.
pairs intermingling with crowd before and at half time. THEY SHOULD HAVE TIME TO TALK at this point. This is
a win win time
Not much
stoping fans from fighting
Several of the last home games there was little police presence which was noticeable and created a better
atmosphere
Nothing, they don't need to be there with the amount of stewards. I have never seen any trouble in or anywhere
near the stadium. They are only there for their overtime which is bleeding the club dry.
A prescence which deters trouble from occuring
Some police calm the more aggresive officers down.
Very little, their intelligence is so wrong there never any where near when there is on the rare time there is
Lower risk games you cant fault the police, apart from the fact they sometimes over react to the HF trying to
create an atmosphere (for the home fans) normally friendly, approachable and good to have a laugh with.
Complete opposite at higher risk games as its generally different police who think they are big time charlies
Nothing springs to mind
At home games I always find them helpful and polite. At away games I have on occasionally found them rude but
this is rare.
Very little, some are helpful with directions and just generally have a nice manor (mainly those who are'nt actually
specific CPFC liason officers) Most CPFC liason officers, are just rude and get very little if anything at all right
placement of cordens.
not much at the moment
Low-key, reassuring presence is fine. The best policed grounds are the ones where the police treat fans as adults
and recognise their point of view
Segregating home from away. Escorting fans to / from railway stations. Letting stewards police inside ground with
minimal intrusion.
Horriable
The amount of police that are visible.
They are ok at the majority of games, Big games they act like there is going to be a riot and are aggressive.
Most games the police are barely visible, exactly how it should be. I'm not in blocks A-C so actually have very
little contact with them.
Ensuring that there is no trouble between home and away fans after the match
Dont know
the fact very few police are on duty
Maintaining a discrete presence. Keeping the Brighton away supporters behind after the last home game against
Palace.
Good visual presence and if anything untoward does happen they sort it out quickly.
Where there is a small police presence, the police are more friendly, jovial, happy to chat and generally appear to
be there 'just in case'
Keeping a low profile.
The police at SOME away games have been fine.
when they are approachable
When not high profile games, they stand off and let people go about enjoying the day.
Nothing
When their are minimal for low risk games
At Selhurst Park I feel that the police are mainly low profile.
Generally good crowd control
low key until needed
The low key games, we're there is very little Police presence.
staying low key at most games
Generally low presence. I think the numbers increase for games which have historically had trouble in the past
(eg Millwall or Cardiff). More police = more protection in my opinion. If there are more police are assume there is
a reason such as expected trouble. I thought the much maligned 'wall' was a creative idea, and if it improved
segregation, it was a good idea. Non-segregation was a problem at Brighton away.
Dealing with occasional isolated incidents inside Selhurst.
At the majority of games the Police at Selhurst have been great. They let the crowd 'flow' and their presence is
minimal but helpful.
Not a lot
The way they conduct themselves before games is usually fine
Not seen police wading into the crowd. Mostly handled by stewards unless its a bad situation out fo stewards
control.
Probably exactly what they do at the moment. I personally don't have any issues with the way games are policed.
Friendly and helpful
Not a lot
The overall experience for a fan.
Not a lot.
Policing the games (generally) in a subtle and behind the scenes manner.
Staying out of the way
Police at Peterborough were friendly, approachable and very helpful. Treated fans with respect and the fans
behaved accordingly.
Not enough knowledge to answer this.
Everything when they have nothing to do
nothing
in the stadium they generally let the stewards get on with their job, as they know the fans better. this is better for
my enjoyment of the game.
No problems at most games: for the home games that I went to only the Brighton and (to a lesser extent) Leeds
games seemed over-policed.
Big police presence at derbies, otherwise, Peterborough at home isnt a riot waiting to happen
Politeness and diplomacy
Whenever I have spoken with officers one-to-one they are friendly
Nothing.
Before the match around the ground the police seem to be relaxed
sometimes give directions to fans.
For me police should be present at certain games but from a distance, if they are too vocal and highly visible and
controlling the atmosphere changes, to me they are within their rights to react but should also present a calmer
environment. sounds insignificant but on one or two family days I've seen police on horses allow families with
children come near the horses to pet them, for me it gives a very good image of the police, relatioships between
fans and police need to improve as there are deep rooted trust issues both sides
At some games we are aware of them but they seem unlikely to actively intervene
We have had no serious disorder, crushes, injuries, fighting in the stands, missiles being thrown. It isnt what
*happens* which demonstrates the police doing a far better job than years ago, it is the absense of these
problems.
The use of horses when needed
Turning up in time for kick-off
they get it right when we are unaware they are there
nothing.
Nothing..
A visible presence for the games that need it. God presence at away games
Not too heavy handed. At selhurst any way. Seems worse on the continent
segregation
At low risk games, their numbers at the top of holmesdale road after the game.
They try to break up problems
Very little, always too great a presence. Too many officers which are not required, no trouble between palace fans
and other fans all season. Home fans at Selhurst made to stay in the ground after game and change travel plans
when no sign of any trouble with Brighton/Millwall. Police creating a problem out of nothing.
Nothing. If there is no trouble they just stand the chatting. But if there is fight they come over.
I go to watch the game. Not abuse visiting fans so I have had no dealings with them. They are damned if they do
and damned if they dont. I have been all home games this season and there have been some where I haven't
seen Old Bill at all. The moaners dont remember them just the games last January where there was alot of old
not much
Good organisation. Good numbers.
Generally a presence but no need for any action with the exception of a couple of games a season
Staying outside the ground, where they belong.
Large amounts of police around at games that you may feel threatened at. (EG: Palace V Brighton)
In the main a prescence is enough
sometimes staying away from the pubs in south norwood as there presence makes people of edge
At home games I feel that most parts of the police operation could be improved upon
Nothing at SP but often helpful and friendly at away games
Nothing
Occasional helpful directions
Visible presence
Very little
Uniforms are clean
some games they are not in attendance. and spookily enough nothing happens....
Nothing
Not much!
Coming into pubs to check everything is ok is fine.
The police do have a lot more knowledge than the average fans and I think on the whole they police our games
right. I have never had any trouble with the police and have attended every game. Their presence is nice for the
big games and they tend to be less present for the smaller games.
Genuninly very little, there is hardly any trouble not because of the standerd of policing but because there are few
who are intrested in truble at the club. There is nothing for them to police.
I really would like to add something here, but I am really struggling to come up with something.
At most games I don't notice them, which is probably the way it should be.
...their visibility?
Very little.
Discourages stand-offs between opposing fans at the corner of Holmesdale/Arthur Wait stands after matches.
Helps to prevent stupid mindless violence.
They do a good job of preventing trouble between rival sets of fans, & protect supporters from any harm as a
general rule.
when only a small amount of police are there last few home games with very limited policing wass so much
Provide high visibility at where rival fans most likely to meet each other. Visiting pubs briefly is fine to check all ok
with landlord. Parking restrictions near ground is ok as well.
Nothing comes to mind
Nothing
There to offer visible protection
Not a lot in the area of ground where my seat is in the event of any problems i feel they are more likely to react
as if it is a hooligan based problem rather than any other problem such as large crowd, someone falling etc
At Birmingham the police presence was about right. When the police do not expect any trouble the level of
policing is about right.
They have learnt how to stand around pretty well.
I struggle to think of much the police are currently getting right at football games. I have had experiences with
extremely helpful officers in times when I have been lost at an away game.
Nothing
Occasionally keep a low profile.
"If and when" they stand back and just observe that is a plus.
policing in lower numbers is always best..99.9% of fans are Law abiding citizens
Usually an adequate presence but seem unsure of their precise role.Their performance and attitude varies greatly
between individual officers.
1. Putting out the diversion signs to stop cars using Park Road
I try to have as little contact with them as possible as I find them rude and unapproachable.
the police get very little right I cannot think of anything they have done correctly.
samll games less profile the police are not seem and this works well.
Not much
99% of games are fine, other than an opinion that there are typically more police on duty than required.
On those occasions where they are friendly and interact with the fans they ususally manage to keep law & order
on a consensus basis
At some away grounds, for example Doncaster this season, the police have been low key and for the most part
unnoticeable. I generally take that as a sign that they've done well - I wouldn't expect to notice the police unless
there is clear trouble.
most of what they do is ok
Some fans may be able to answer this but my experience of policing at Selhurst park has left me unable to. I have
seen supporters picked on, singled out, spoken down to and man handled because of the pub they drink in or for
being in a large group. My one pleasant experience of policing came at Peterborough away on the opening day
of the season. They understood that fans were in high spirits and enjoying themselves and would only step in
quietly to have a word if they felt it were necessary, they showed fans respect and therefore got respect back...
Something making with the Met at football matches.
Not sure
Being ready to deal with public disorder
At most games they are polite and helpful
Preventing violence at games.
Nothing
Nothing in all honesty. If there is a way for them to do things wrong, they tend to choose the wrong option,
keeping home fans behind rather than away etc.
nothing
Mostly unnoticed
Met Police reps at smaler away fans seem to behave appropriately and create a presence without provoking
problems
Letting the stewards control the ground.
Acting as a presence at the top of Park Road where home and away fans crossover
Honestly it is hard to say. Sometimes they rightly increase their presence which is a good preventative measure
for a random disturbance (although not always do they pick the right games) and overall the stand-off nature of
the policing is probably more effective than too much interaction.
Hard to say
low key games are policed very well with little fuss
As there has been no major trouble at Palace games you have to think that the Police mostly get things right.
To be fair when they get it right you don't notice them!
They know all the real troublemakers who are mainly older lads by name and have more or less prevent them
ever consider causing trouble
when they keep a low profile
direct fans to the correct ends of the ground
Not alot
generaly most are ok and on the very very very rare occasions there is trouble they can be quick to deal with it.
nothing
Few police at low profile games
Approachable with fans, helpful and a visual deterrent. The police were not like this at the Millwall and Brighton
games. I was waiting outside the holmesdale entrance for my brother, as I do for every game. At the Brighton
game I was told, very rudely and aggressively to enter the ground. The police do not tell me to do this at any other
I struggle to answer this question because I cannot think of a situation where they have made or have aimed to
make a positive contribution. They seemingly view the fans in nothing other than negative terms.
Nothing
a big presence but can also be argued that the presence is too big and does aggravate any issues that could
potentially arise.
I cant think of much apart from being a police presence but this leads to them doing things wrong.
Nothing.
The police in general do a good job. For what the police term low risk - the presence of police and their interaction
with fans is OK.
A few police provides a reassuring presence
There is obviously a need to separate fans in Derby matches and the police wish to do so which is good. They
also tend to take a back-seat role in the stadium and let the stewards deal with fans which is sensible.
Following large groups of fans who move on mass
The low category games there are not many so usually no issues.
most things
The ones on horses are always friendly
I'm sure they do their job as intended but there are so many negatives about it.
Probably there overtime sheets!!!!! I dont really see the need for them at some games. Barnsley at home on a
tuesday evening really doesnt require much policing.
visibility
Numbers
Generally they act very well. They keep certain elements apart and provide a barrier between these people and
the rest of us who want to see a game of football.
having a very low profile most of the time
Inside the ground is ok
keeping a low profile
Don't know
The officers who engage in small talk with customers around the turnstiles have the correct approach.
Stopping rival fans from violence
very little
When they are friendly they are very helpful.
It varies. Sometimes the Police are extremely approachable. On other occasions they are unfriendly to the point
of rudeness. Manners cost nothing.
When approached individually they are polite and helpful
Staying out of the way - if and when they do.
Keeping opposing fans apart
sometimes from where i am in aw stand they manage to keep a low profile and you would barely know they are
there.
Nothing

There overtime
Certain games do need a firm police presence such as Millwall/Brighton/Cardiff etc. high risk games.
Segragation
Recently not alot. The Brighton games were extremely poorly organised.
Nothing
Seem ok not sure about need for horses and numbers of police
Staying out of the way in a corner.
No opinion
Police rarely seen in the upper Holmesdale as no need for them there.
it depends on the game most games they are anoymous which everyone hopes they are and intervining when
trouble happens quickly and safely not envolving others which can esculate situation
Pre match pub patrols
Not sure, never really seen any trouble at palace but I think that is more reflective of our support than the police
As a so called risk supporter I tend to have some interaction with the FIO and his colleagues. 90% of them are ok
and genuine and will help you in certain situations but their leader always has an underlying agenda. Generally
they are ok to the people I know but have seen them treat other fans with a certain amount of disrespect
A presence.
Well they show a presence to deter trouble but i have to offset that against just how many of them there are -
which seems to create a feeling that you are "being watched"
They try to stop fans from getting at the away fans.
Very little these days.
They are usually approachable.
I can't remember seeing any violence in or around the ground for many years
Showing a presence that discourages those wanting to cause trouble/intimidation
They do seem to know where trouble is most likely
Honestly trying to think of something. They haven't used tear gas yet. Does that count?
Generally low key - the stewards bother me far more....
Before the game, helpful.
Depends on the opposition.
Overtime payments,
directing fans to the correct entrance
Very little to be honest.
Very little at selhurst park.
Having police ready in reserve for trouble but not actually in front of the crowd.
I attend games with a group which is unfairly targetted by the police every game. We have recently had group
members successfully win court battles with the police. Unfortunately I have nothing positive to say about the
police due to their constant obvious vendetta against the group who are in no way a hooligan group or have any
links with hooligans.
Generally only getting involved amongst fans if necessary.
Good balance between ensuring fans get into and out f the ground safely with keeping the small unruly element
who try to initimidate the opposing fans under control.
Not much really, their presence I suppose.
If they're getting things right you shouldn't even notice they are there.
I think the Police do get it right most of the time. They are caught between the devil and the deep blue sea. And its
hard to judge just how much action needs to be taken to keep a safe atmosphere. I take a 7 year old each week to
most games but for the games with possible issues Brighton, Millwall etc I wouldn't take him to those
Before games don,t often see too many problems even at high profile games, after games recently, different
attitude.
Generally they are most noticable at the stations before and after games where they stand around looking bored.
Very little if honest
Nothing
Dont think they are needed in the first place. There have been games at Selhurst Park where I have not seen one
police officer and these games have passed off without incident.
Sometimes they keep a discreet distance from the fans. Fans can feel that a high police prescence is provocative
and intimidating, so when they keep a distance, fans generally behave better.
Over seeing the stewards
....
there presence we all understand is important and there want to keep fans seperated during the game
Staying in the background until needed, if at all
They are often more hands off than stewards and only intervening when there is trouble. Stewards tend to be
more officious.
A police presence is necessary of course and I don't have a problem with individual officers who are doing what
they have been told to do. If the police at games decide to stay hands off and merely provide a presence then that
is all that is needed. The police at Peterborough for example, are excellent.
They get a free ticket to the game!
Minimal presence - as per last few home games - very little else
About the only thing I can agree on is the need to have some sort of presence where there is a large group
walking down the road, however there is a fine line to doing this and at times they use force where need not be in
this presence like Cardiff at home.
To be honest not a lot.
Most home games they go unnoticed and don't interfere with my journey to and from Selhurst Park
Very Little
They sometimes act as very decent windbreaks when they stand in a big line and the weathers a bit gusty
Giving directions
Everything
I consider myself law abiding and peaceful (and knocking on a bit!). I appreciate a visible but low key police
presence. On certain occasions their presence is reassuring.
Generally unobstrutive at Selhurst, but usually on hand when needed.
segregation
I think the attitude of the individual officers that are there is on the whole good
As a 'force' very little. Quite a few individuals however are perfectly fine.
Segregation of fans
To be perfectly honest, I'm not sure what they do
They let the stewards deal with the fans and only step in if required
avoiding violence between opposition fans inside ground
To be honest I don't see tge need in them being there at all maybe with away supporters for some games
Having a line of police next to the away fans for more important games such as millwall.
They generally let the fanatics get on with it
Not much really

Junior officers seem to generally be ok, especially at low risk games, in that they are fairly approachable and not
obviously inciting fans. That said, I am 33 and go to games with my father so don't feel that the police see me as a
risk fan. Friends of mine who are younger and part of the ultra group at Palace are regularly harrassed by the
police for no apparent reason.
Very little, stewards seem more visible
Generally approachable and friendly at low-key games.
Generally most things, although recently their strategy has become more questionable.
Can be approachable and helpful
Nothing
Sometimes they keep a low profile but this does not happen at major fixtures
Keeping a low profile and staying out of the way - particularly after games, letting fans disperse.
not a lot
There is rarely trouble at Selhurst Park, so they do a good job of keeping the peace.
when non rival teams then police is about right
Not over policing small risk games
Nothing last season
They earn overtime, so it's good for them
Unfortunately I don't think they get anything right
Not seen anything to make me feel like they have
Using clubs for paying there large wages!
I think it largely depends on individuals. Some police are friendly and effective, others are rude and provocative.
As a family man who takes young children to the game I'm not generally in their sights so it's more about how I
observe them behaving towards others than about my direct contact with them.
I think that the police are absolutely unrivalled at creating a tense atmosphere and a false sense of danger. They
most certainly seem to be very proficient at justifying the unfounded 'need' for their presence.
Very little at home games.
Normally they keep out of the way outside the ground.
From my experience they keep out the way and manage the crowds
In the ground in general their presence is fairly low key which is good, but this is not in ALL of the ground.
Most police are willing to stand back and just be a presence most of the time.
Nothing
Standing next to the away fans
Policing of Crystal Palace Fans

Please describe what you think the police get wrong at games

                                                         Response
Answer Options
                                                          Count
                                                           371
                                   answered question       371

                                     skipped question          177




                                                                     Herding crowds too aggressively, it has been kn
                                                                     Too regimented in their approach and very agg
                                                                     Treating fans poorly because they don't want to




                                                                     Putting a steel wall up, leadi g Palace fans one
                                                                     treating the home fans as away fans
Aggressive, rude, forceful, really unhelpful
Pushing innocent fans, aggresive language, att
Treat everyone as a trouble maker
Too heavy handed at the wrong times, unneces


Confrontation attitude, over policing
Based on my personal experience I think they g
Too many police Their general nature Lack of
always filming Blocks a,b and c of the lower hol
essesive force.




keeping home fans behind




Keeping home fans in against Brighton was com
Several police officers standing around betwee
The ones you see are rude & arrogant most of t




Preventinion of fansgetting to there cars/station
unnecessarily aggressive towards non confornt


Tactics




too many police at most matches. they encoura
Keeping home fans in after the game.




Could sometimes do more to deal with problem


Over policing showing the average fan little res
to heavy handed at higher risk games creates n




at brighton game home fabs should of been let




power hungry, no common sense




Rude,agressive,treat me like a criminal,look at



Heard of stories of police trying to get a rise out
Hard to say as I don't have any issues with the
Keeping home supporters back at some high pr
seeming to single out supporters based upon th




everything
antagonistic, treating all fans as potential crimin


As of above




Unannounced road closures and kettling after g
Being rude, overpowering, biased and aggressi




everything from trying to incite trouble and bully




Not seen anything particularly noteworthy.


Road blocks, intimidating attitude as if to incite
Putting up road blocks, atte£pting to keep home
Not had that many bad experiences to be hones
Not keeping away fans like millwall in the groun



Filming, excessive force




Them just standing there. There is no point of th
Restricting away fan numbers restricting club in
Damned if they do and damned if they dont.
disproportionate number of police. standing in a




Too heavy handed in big games. Bad tactics vs



Unwilling to listen/act in a common sense mann




to many at certain games esp when you have th


Aggressive and inflexible


They are there for confrontation and do not wan


Too many of the standing around doing nothing
Unapproachable and make you feel like your do
Over aggression, their excessive numbers at tim
Over reactive and treat us all like thugs
excessive numbers for what they deem "high ca
I dontnthink they get anything right , they block




Police presence at too many games. Police se




Their numbers and their attitude.




An assumption that there are a lot more trouble




Abrasive, arrogant & treat all supporters as if th
Too many, and in the face of supporters.




building a wall and keeping home fans in the st



OTT behaviour towards anyone wanting to enjo




Generally react to any sign of excitement over z




lack of comication, poor attitude heavy handed
Where they locate themselves, the amount of th




A complete failure to engage with fans and a co
they treat all fans as criminals




There are far too many police at matches. They




Sometimes over manned eg Leeds 24 officers b
Extremely aggressive, and in some cases, bru
treating the fanatics like hooligans
Everything




The obvious displays of power in numbers, thei




Poor attitude.
Keeping us the home fan behind to let the away
The Wall, keeping home fans back, attitude tow
Targeting the Wong people and treating us like




There very over the top attitude
Too aggressive to all fans and the blocking barr




Blocking roads and entrances to stations. Insist
to heavy policing at supposed high risk games
bully's.
Treating all fans as hooligans. Even if this isn't
Not keeping Millwall and Brighton fans in the gr
Too much to mention, but put simply, escalating
Overkill policing, aggressive, brutal




Constantly targeting Palace fans aggresivly. Ala
too many between holmesdale and arthur waite




Too many police for not apparent reason is prov




Some games at Selhurst are massively over po
The overly large segregation between home an


I have rarely witnessed trouble at games but po
Aggressive and confrontational attitude.
too much visibility - more police = greater perce
Not a lot




To bigger prescence
to many on duty for no reason
Cause tension and wind fans up which less to t


the CPFC are clearly on commission for home



The massive wall in place v brighton and also fa
Overeaction.
Heavy handed at away games for no good reas




There are way too many of them, which only inc
Grouping in large numbers and often obstructin


Keeping in home fans after games
Allowing the away support out of the ground be




Most things
Attitude is very poor towards paying supporters




Disgusted by the road blocker for home fans
Letting the away fans have priority leaving after
Very aggresive and forceful to a certain section




over aggression or reaction
A wall.



Fans have invaded the pitch a few times.
Too may police, poorly deployed. Intimidating a
They are usually ill-informed about what is goin


Horses
Treat Palace fans worse than trouble making aw




Letting away support out, whilst holding the hom


No knowing the situations and adding to the con
Overhanded, rude behaviour. Tarnish all fans w
over policing. causing trouble by picking on pet
Targeting people just trying to have a good time



Way to many of them, including riot polise. P{lu




Rude, abrupt, unhelpful, aggressive, provocativ
Everything
Need to be more relaxed
Pretty much everything, their whole attitude and




Police in position between stands with Palace f
Over aggressive, under informed, uncommunic




Palace Brighton




They seem to treat everyone as a potential thug
You feel you are being looked at as a trouble m
Keeping behind home fans after game.
Rude and approach people horribly and jump to


Blocking home fans from accessing roads Clos
Nothing




Failed segregation policy for millwall, Brighton a




Too many. Put up big steel walls for no reason


away fans should be kept in after the game if tro
Heavy handedness, imdimidation, filming peop


At away grounds they mistake our passionate fa
being aggressive and filming fans




Having a line between palace fans and palace f
Think maybe a more fan friendly approach migh
At Selhurst Park they seem to treat the home fa


The metal barrier - they need to converse with t




Employing Mike Dorans and Perry Lathwood, b


The wall stopping us walking up the hill. Just ho


road blocks diverting me into trouble, then poor
Annoying home fans by keeping them behind
Making home fans stay behind, aggressiveness
Segregation, communication, preventing away




Letting out away fans before home fans
Dealing with away fans at higher profile games.
Need to not believe all there so called intelligen
- Disrespecting fellow public. - Thinking they're




Just about everything else. I say that with no ex
Blocking in the home supporters. This shouldn'



Mismanagment of crowd control post match.




Filming
Putting 20 police officrs inbetween the home fa
Those that are memorable, are memorable bec
                                                    COMMENTS
They are far too aggressive, unaproachable, they use their power exceessively, they film, photograph and stop
fans who have done nothing wrong and are completely innocent. They herass fans when making it to the ground

Treating fans as if they are criminals with out any real justification.

downright rude and power mad
Overly aggressive
Keeping the home fans in and letting the away fans leave first. Would never happen at Man utd or Arsenal so why
should we have to put up with it.
over-zelous, obtrusive, aggressive, trouble making.
By causing palace fans a lot of inconvience after games by baracading roads off and keeping palace fans in the
ground just to let a small amount of the away fans exit first
Everything
Over cautious, provoke fans
Everything - attitude, control, they bully, create aggressive atmospheres, treat law abiding citizens like they are
worthless.
Sometimes they can be aggressive towards fans, although this is rare.
I feel like Palace has become somewhat of a training ground for the met for bigger evernts such as Premiership
games and the Olympics. There is no confidence in the current liason officers and in my opinion this makes
their positions untenable.
Heavy handed tatics , rude un aproachable attitude
General attitude to all fans
Tarnishing every football supporter with the hooligan brush. If its just a handful of people (if any) looking to cause
trouble the police inflict their heavy handed tactics onto thousands. They are of the opinion that if you sing and
dance and offer general support to your team means you are a thug. Liwise, a couple of pints before and after a
football match with a group of friends does not mean you're a hooligan and should be expected to be treated liek
one. Those that are rude, arrogant, aggressive towards supporters are obviously getting it gravely wrong.
Herding crowds too aggressively, it has been known for opposition fans to get caught up together.
Too regimented in their approach and very aggressive
Treating fans poorly because they don't want to be there to police - just phoning it in for their overtime.
going in heavy handed with parents that have kids who are trying do get out of the ground and are not moving
along quick enough for them and ppushing them.
Unnecessary attitude towards fans. I am not sure why they take the time to film me and my son when we are
watching the lunchtime kick off and having a pint in the pub. I've never been asked if I can be filmed, or had an
explanation as to why it is necessary. Simply every now and then a policeman in a high visibility jacket will push
through the crowded bar in order to film me, my son and everyone else in the pub.
Filming fans is - in my opinion - completely unnecessary unless some kind of crime is being committed, which it
never is. I find it incredibly off-putting and intimidating to have a camera pointed on us by a po-faced police officer
thoughout the game. It feels like they're assuming we're all prospective criminals - when I'm just there to watch a
game of football. They're also not open about their plans for policing so-called 'high-risk' games. The 12ft wall
after CPFC v Brighton was actually quite frightening - and keeping the home fans back while the away fans left
had absolutely no logic to it whatsoever. Common sense dictates that at the end of a cold January night,
everyone just wants to get home to bed as soon as possible. Stopping them from doing so seems to be the act of
someone who's, at best, a bit dim.
Stand in one big bunch, too busy to talk to any one. Sit waiting on standby. If you are there get out of the car/van
and do community policing, before it kicks off, maybe, just maybe this mingling with crowd can help, worth a try.
Putting a steel wall up, leadi g Palace fans one way Brighton the other but making fans meet at Norwood
treating the home fans as away fans
I'm watching from the Holmesdale End and am conscious of a line of police in the AW stand and one is forever
pointing out various fans to another police person. There is no disturbance it's a non important game and yet you
have this police person constantly pointing out various fans and you have to ask what gives them the right to do
that?? The use of cameras / video cameras aimed straight at you is nothing more than intimidation and how the
Palace board allow this to happen at games I will never know. The board need to stand up to the police and not
listen to their threats of violence etc etc. The police should be kept outside of the ground and only used in
extreme circumstances "which would be a rarity at the Palace"
The wall against Brighton simply exaccerbated problems, filming makes innocent fans feel victimised and heavy
handed approaches in conjunction with steward only worsens harmless situations.
Aggressive, rude, forceful, really unhelpful
Pushing innocent fans, aggresive language, attmepts at condesention.
Treat everyone as a trouble maker
Too heavy handed at the wrong times, unnecessary, turn a blind eye to it from other police
Exits for home fans are sometimes blocked allowing away fans to leave the ground. Home fans are then sent in
directions away from their normal route.
Confrontation attitude, over policing
Based on my personal experience I think they get it about right.
Too many police Their general nature Lack of common sense
always filming Blocks a,b and c of the lower holmesdale
essesive force.
create a hostile atmosphere, there is very rarely any trouble at all if palace fans are left alone. Putting a large
visible police presence there gives the place a more menacing feel.
There are grounds where police treat fans as gulity until proved innocent. I object to having my civil liberties
restricted without good cause. I have to say that policing has been fine, home and away, so far as I have been
concerned.

Sometimes not robust enough in enforcing legislation with regards supporters who are clearly drunk entering the
ground. Perhaps more police rather than security presence near turnstiles.
keeping home fans behind
The security arrangements after the Brighton match were excessive; supporters in the Arthur Wait Stand were
held behind to enable the Brighton fans to leave first (a practice unheard of in football). This resulted in heavy
crowding at Norwood Junction, merely transferring the problem to a different location. Due to missed connections,
myself and many other fans who live in Kent arrived home significantly later than expected. At no stage were
home supporters informed of such drastic action. The police appear to pay excessive attention to home
supporters yet largely ignore inappropriate behaviour by fans of visting local clubs, in particular Millwall and
The Wall at the top of the holmsdale. Letting away fans out straight after the game, They should be held back.
Stay out of the pubs, ok outside but no need inside.
Keeping home fans in against Brighton was completely wrong.
Several police officers standing around between the Arthur Wait Stand and Holmesdale Stand
The ones you see are rude & arrogant most of them just sit in their vans
At Brighton and Millwall the barrier at the top of holmesdale road inconvenieced disabled fans in disabled stand
when the a barrier blocked wheelchair users from their cars forcing them on 15 minute round trip.
Not keeping away supporters in the ground to allow the home supporters to disperse.e.g. at Brighton and
Charlton Blocking off roads after the last Palace v Brighton game.
Where there is a large police presence, they come accross as being aggressive and heavy handed. Not prepared
to communicate, and their behaviour could be said to almost deliberately incite anger and/or violence
Preventinion of fansgetting to there cars/station because certain teams are in town.
Attitude towards the football fans. Bth physically ad verbally. Beig called girls, trouble makers, liars (claiming we
were lying of our destination and it's name when we had a bloody map) the bloody wall, the filming of fans.
Wrongful Arrest without proof and subsequent non release of supporters resulting in difficult journeys home and
monies lost. The bare faced lies in police reportsdoesnt help the respect towards them. Locking in home fans
while allowing the away fans to leave, all the while not thinking about the fact they will all meet anyway
unnecessarily aggressive towards non conforntational home fans
High profile games are awful, feel like we're treated as hooligan's, i.e. barriers, kettling fans. Makes you lose
respect for Police and puts you off going to games.
Tactics
Being overtop towards home fans for higher risk games, causing trouble rather than preventing trouble and
generally causing a trouble for many law abiding citzens
bottling up home fans after the brighton game. Should've arranged a train to wait for them and herd them all away
at once as soon as the bulk of palace fans had gone.
too many police at most matches. they encourage a them and us attitude which is just ridiculous
Keeping home fans in after the game.
Last season, on several occasions, the police prevented post-match access to the Park Road / Selhurst Road exit
and also blocked Selhurst Road itself. This caused severe inconvenience to many Palace fans. There was also
a ridiculous incident when Palace fans were detained in the ground until away fans had exited. It is common
practice at other grounds (rightly or wrongly) for away fans to be detained / diverted thus enabling the majority of
the crowd (i.e. home fans) to leave the vicinity as quickly as possible.
Could sometimes do more to deal with problems in the lower Holmesdale, especially blocks A and B
The police have a aggressive attitude towards fans,they are rude and enjoy winding fans up to get a reaction ,not
all,but some do.
Over policing showing the average fan little respect. Also making more of a hostile atmosphere!
to heavy handed at higher risk games creates needless problems-esp at Brighton home game
Generally I don't think police get anything wrong. However, at Brighton away, my girlfriend and I were caught in
fighting on our way from the stadium to the station. Fans weren't properly segregated, and in fact encouraged to
stand side by side in the queue to station. This encouraged fighting, in particular Brighton fans unprovoked,
attacking Palace fans from what I could see. Police didn't really provide the info needed to get home safely, and
there weren't enough officers in my opinion.
Manners, politeness. As someone in their mid fifties I,m Hardly likely to cause trouble, they could be polite
occasionally.
at brighton game home fabs should of been let out first hOLD back brighton for at least 20 mins
Barriers outside. The effect after CPFC v Brighton was to ensure that all home and away fans came together at
Norwood Junction. If they thought there might be a problem, then keep away fans in for 20 mins. All home fans
know where they are going and need to go to their car/bus stop/station quickly. I saw people being stopped (as I
was) from walking the normal route.
power hungry, no common sense
Unnecessary amount of Police with at times ridiculous tactics. Line of police between to groups of home fans and
keeping in home fans after the game two examples of this.
making the home fans go out of their way to get round stupid road blocks. much easier and safer to hold away
fans in or make them walk long way round.
At one game last season (I think it was Brighton at Selhurst) I felt very scared after the game. As a female
watching football alone I had to walk back to my car after the game, but the police made everyone walk the same
way. I felt scared and claustrophobic as the police were being very rude and aggresive to ALL palace fans even
though the fast majority were doing exactly what was asked of them. So rather than being able to escape any
potential trouble I felt that I was being 'lead into it!'
Rude,agressive,treat me like a criminal,look at me with disgust,dont smile,dont talk except in a condesending
Attitudes after the games, unnecessary measures such as temporary walls. Also no advice or alternatives are
given to home fans who are put out by restrictions. Away fans should be the ones held behind or bussed in and
out directly
Heard of stories of police trying to get a rise out of supporters groups.
Hard to say as I don't have any issues with the policing at games.
Keeping home supporters back at some high profile games
Giving priority to away fans over and above the home fans. When we go away, it's the other way round. They
(away fans) should be kept in the ground after the match, if they are troublesome (like Millwall) until all the home
fans are safely away.
Keeping home fans in rather than away fans, causing issues with fans by treating all like potential trouble makers,
never enough police for trouble away fans, Birmingham mill wall Leeds etc and then loads for burnley, reading etc
when there is never any issues. Biggest issue is the very poor treatment of the home fans at selhurst in the Arthur
wait and holmesdale stands
seeming to single out supporters based upon their image/personality rather than having witnessed an offence.
Taking pre-emptive and often wrong action like the 'wall' ; un-necessarily diverting home fans rather than
retaining away fans; unable to marshal people properly short of draconian tactics; unable to understand what the
dynamics of football fans really ; always claiming "intelligence" drives their actions but never able to actually
justify their actions; using the results of their actions to justify why they took them (a la Bryten and incident at
Norwood Junction stn caused by the fans mixing because the police released the away fas too early);
Tarring every fan with the same brush. Just because fans like a drink or like to sing a song that doesn't make
them a trouble maker or criminal.
Assuming everyone is there to cause trouble. At home games I can see police often speak to me differently as I'm
female.
Letting away fans out before home fans. Attitude towards home fans. If they have something to do, they get it
everything
antagonistic, treating all fans as potential criminals. unapproachable. petty.
Particularly for the Brighton game, lack of communication, and aggressive attitude towards all fans. And their
tactics ended up forcing the two sets of supporters together, rather than separating them.
As of above
Lots. Fan interaction Pre-match presence in pubs Massive presence for small time fixtures Aggressive
handling of young fans Abrasive, arrogant nature Out of touch Enjoying creating tensions rather than solving
At "big" games, ie Brighton they were there in larger numbers and their attitude was completely different, almost
aggressive. I think in large this was because a large number of police were drafted in fron outside and either
didn't know what to expect or were poorly managed. The overall 'tactics' only made it worse for everybody.
Unannounced road closures and kettling after games is wrong and creates anger.
Being rude, overpowering, biased and aggressive for no particular reason.
Lining the corner of the Arthur and Holmesdale with atleast 20 officers, when they are inbetween two sets of
home fans? Trying there hardest to incite behaviour which will become a excuse for them to inflict physical
restraint/arrest, kicking fans out for the littelist thing etc wanker sign at the away fans/ref which is extremely
common in any football ground.
I believe their approach to derby games and the choice of keeping home fans in behind after some matches are
poorly handled. The use of a physical wall after the Brighton match was unprecedented and incited a bad reaction
which caused trouble that may not have happened without it.
everything from trying to incite trouble and bully tactics to justify being there.
Not always but can be aggressive, forceful, dismissive, rude, we are ordinary people looking to enjoy our day out,
being treated less so because of a smal minority breeds a bad vibe towards the police.
It's not just the police but also the stewards. At games where they have a low profile and passive involvement, the
atmosphere is on the whole calm and enjoyable. At every game they have intervened often for no good reason it
poisons the atmosphere and makes trouble far more likely.
Not seen anything particularly noteworthy.
filming fans, putting a metal wall up against millwall, letting 1000 millwall fans rush through the gates, at reading
there was basically police at every train stopwhen palace and reading are not rivals.
Road blocks, intimidating attitude as if to incite trouble
Putting up road blocks, atte£pting to keep home fans inside till away fans have gone.
High profile games they seem to get totally wrong ie letting Brighton (or any away fans) out first. 15 mins
everyone gets to where they want to be cars, pubs, station. they the away fans can do the same with the police
only having them to worry about. Brighton game was a farce.
They are abusive and you cant not approach them or they will arrest you. Putting up the massive metal blockade
against brighton was ridiculous and wasteful, there are far to many police officers at games. They treat all fans
like criminals.
Filming innocent football fans, making them feel like they are criminals. Escorting palace fans from own pub at
home games. Standing outside the pub at all times.
At some games where there is no animosity, we still see huge swathes of police officers guarding an sterile,
empty block between a smattering of away fans and the arthur wait, both of which have no interest in any trouble
Not good people skills, tend to go from nothing to full on policing with nothing in between (at away games), do not
mediate successfully between fans and stewards.
Not had that many bad experiences to be honest
Not keeping away fans like millwall in the ground for 10-15 minutes after the game
At higher risk home games, not holding the away fans in the ground. The barrier at home to Brighton. It took my
dad who is nearly 70, an extra hour to get home plus was conscious of his safety due to the fact he met up with
Brighton fans at Norwood Junction. Had they had been held in the ground this wouldn't have happened.
Filming, excessive force
The barrier at the Brighton game was pathetic it done nothing but anger cpfc fans when we were the home team
and didn't prevent any trouble anyway
Too heavy handed, thinking there is a problem/issue when there isn't. Targeting of Palace fans based on a false
reputation.
Them just standing there. There is no point of them being when there like that
Restricting away fan numbers restricting club income
Damned if they do and damned if they dont.
disproportionate number of police. standing in areas where there is no need.
firstly they anticipate tooo much trouble. they over do it with police at home games. and too little policing away, at
away games there should be police assisted walks to and from the ground. They provoke trouble, there presence
just provokes anger and intimidation people feel threatened and want to rebuke them. They often make the most
passionate supporters in the ground look like hooligans and often reinforce that football stadiums are full of
hooligans
Restrictive attitude towards the general Palace support. The police see us as an inconvenience rather then a
sector of the general public to serve.
Too heavy handed in big games. Bad tactics vs Brighton.
At the Brighton game there was an ill considered plan which blocked Holmesdale Road and allowed the Brighton
supporters out at the same time so all parties arrived at the station at the same time, they should have kept the
away fans in for a period to clear the area.
Unwilling to listen/act in a common sense manner. Perception that all supporters are the shit on their shoes.
Brighton fans released first at the Selhurst park game. us home fans were left feeling as if we were treated
unfairly as at most games the away fans are held behind - not the home fans. Over enthusiastic amounts of
policemen in Holmesdale road after games that aren't even against teams that our fans have problems or rivalries
with. Unnecessary steel walls across Holmesdale road. At the Brighton away game at the AMEX stadium, the
police were standing in a line which I thought was to separate home & away fans, which I later found out it was
not. We were released at exactly the same time as the brighton fans and were suddenly surrounded on all sides
by angry brighton fans, which left me feeling threatened. Especially whilst waiting at the train station when rocks
and stones were thrown at us.
Only wrong tactic was at Brighton home game, by not keeping away fans in. 'Wall' in Holmesdale Road and
shepherding of home fans was compltely OTT
to many at certain games esp when you have them at the corner of the arthur/holmsdale stand.
unnessecary show of force at most games, doing a random walk around the pubs, filming people outside
pubs/stadium. rude attitude of most officers
Aggressive and inflexible
Targetting certain sections of the home support rather than policing the situation - this appears to intimidate these
supporters
They are there for confrontation and do not want to be there
kettling' in fans treating fans especially disabled in a disgraceful manner letting away fans do what they want
not being approachable
Too many of the standing around doing nothing not helping and being rude and aggressive
Too many Police. Unhelpful to fans. Abusive to home fans, in particular the Holmesdale Fanatics. Inciting fans
with comments.
too aggressive and treating home fans at selhurst park as hooligans and giving away fans preferential treatment
when leaving the ground,
Unapproachable and make you feel like your doing something wrong
Over aggression, their excessive numbers at times leading to angrier fans.
Over reactive and treat us all like thugs
excessive numbers for what they deem "high category" matches.
I dontnthink they get anything right , they block paths dont move out of the way
Over presence at 'nothing' games with no history of trouble Leading innocent Palace fans to walk en mass past
drinking Brighton fans in the town centre, nearly causing real conflict. Kicking people out at Leeds for standing
during the first five minutes, thus starting trouble. Shutting pubs at Watford. Treating all as criminals and rudly
forcing fans to go where they say reguardless of where they are going. Use of police dogs at Watford.
Having numerous amounts of police standing in front of the block B and the start of the arthur wait. Both sides are
supporters of Crystal Palace and no trouble would ever start. Filming our fans constantly trying to provoke a
reaction/excuse to throw people out. Treating football fans like naughty schoolchildren.
Too many when they're not needed, agressive, confrontational, heavy handed, rude, a willingness to be physical
despite no provocation. Lies to the club and other clubs about the nature of our fans that in turn leads to our
supporters being treated badly.
Police presence at too many games. Police see all fans as potential hooligans.
The wall at the Brighton game was probably the worst thing I have experienced in 20 years of attending matches
at Selhurst. As a female travelling alone I felt very uncomfortable being forced to take an extra detour around
South Norwood to get back to the station. On this occasion the police were very unhelpful and the vast majority
were just sitting in vans doing nothing. Not sure why so many were needed as the fans had been separated by
the wall so it was only Palace fans in the area. Also, the extra police in the Arthur Wait when away fans have
been moved to the other end is unnecessary in my opinion - there is sometimes a line of 15-20 police between
the Holmesdale and the AW, two sets of home fans.
Their numbers and their attitude.
Virtually everything. I am no youngster, own my own businesses and the only time I am ever treated like this is at
football. The assumption appears to be that, because I am attending a football match, I am some sort of threat to
society who needs to be herded like cattle, spoken at like a naughty child, and generally treated as if I have no
rights whatsoever.
Maybe a bit heavy handed with fans inside the ground. Could do with being more lenient with fans in the lower
Holmesdale, especially as the away are at the other end of the ground. They shouldn't discourage people being
vocal and generating an atmosphere.
There are usually an excessive number of officers who appear to take double standards, they don't work well with
stewards. Away fans are allowed to be abusive towards a family stand throughout the game, but the moment
anyone so much as stands up to "banter" back without being abusive, the stewards/police jump on it. There
should be more police in between the away fans and the family stand than between the away fans and the rest of
the arthur wait stand at Palace.
There crowd control tactics have been so bad last season that it almost seems like they were trying to create
problems between the different sets of fans to justify their being there. also there haws been almost constant
targetting of certain sections of the support which has been both unreasonable and unjustified
An assumption that there are a lot more trouble makers than there really are. Hence the filming.
Slow to react to flashpoints. Senior police officers seem to have no idea of what is happening on the ground .
Give too much largesse to away fans behaviour.
Keeping home fans in and re routing majority not minority. No attempt to liaise with fans in a polite manner.
Numbers way over the top.
Abrasive, arrogant & treat all supporters as if they are trouble makers
As above - their attitude is one of all football supporters are hooligans which leads to aggressive bullying tactics.
They are meant to be there to prevent trouble but I have seen many instances where they have provoked and
actually caused problems.
Watford away, the police presence was ridiculus. It was if they expected the Poll Tax riots, when everything was
calm.
Too many, and in the face of supporters.
Over policing and the general attitude of police officers at football games is something which I believe is pushing
supporters away from their clubs up and down the country. Having 20-30 officers standing in between two sets
of home supports at Selhurst Park can only be described as rediculous. My main concern is the Police seem to
be looking and searching for trouble where there is none. On several occasions I have felt intimidated and like a
criminal by officers for simply being a football supporter.
Over Policing at every game! crazy tatics ( letting millwall and palace fans out of arthur await at same time joke)
not keeping brighton fans in and putting a 10ft steel wall! up to stop palace fans from getting to there cars! would
have made more sense to keep brighton fans in for 20min (which happened to palace fans at millwall and no
building a wall and keeping home fans in the stadium
The 'problem' games (Millwall, Brighton) seem to have a big, and increasing over reaction from police with overly
aggressive tactics.      It is pushing people away from games as it is too easy to be in the wrong place at the
wrong time and suffer the consequences.
OTT behaviour towards anyone wanting to enjoy themselves who are not breaking any laws or bi-laws.
So called hi risk games, where the home fans get held back or asked to walk in an alternative direction, when
commen sense would suggest that the away fans should be kept behind for 15min until the area is clear and then
walked under supervision to the Train station. this is the obviously better stratagy yet it never happens at CPFC,
upseting the home fans and alienating the police further.
Generally react to any sign of excitement over zealously and too soon.
1. Not stopping away fans hurling abuse at the Palace fans in the Family Stand 2. Creating a barrier between the
Palace fans in the Holmesdale and the Palace fans in the Arthur Wait Stand
Dividing the home fans with a wall of police - like palace fans are going to attack each other! The constant
filming. Trying to provoke reactions from certain palace fans.
They treat all football fans as thugs they are rude and ignore people who just want to ask them a question, they
incite trouble by shouting and pushing thinking they are above everyone else.
lack of comication, poor attitude heavy handed and lack of respect for football fans
Where they locate themselves, the amount of them there are,
Ludicrous failure to manage large games effectively. The Brighton game was disgrace, and number of police and
tactics drew me to conclude that they wanted to make more of an issue of it than necessary to justify getting a
large amount of overtime and police costs billed to the football club.
Over-aggressive attitudes (which I seem to have seen more of this season): policing levels way in excess of what
is required (do we really need a line of over 20 police to keep two blocks of entirely Palace supporters apart, as
happened at one home game this season?)
A complete failure to engage with fans and a confrontational attitude.
they treat all fans as criminals
They dont treat supporters like equals, there is a lack of respect and they give the impression that they are sent
out waiting for trouble.
For the Millwall game they closed off the junction between the Holmesdale and Park Road causing those people
who parked to the north of the stadium to have to walk a long diversion route. Unfortunately this put many of
those fans in contact with a large stream of Millwall fans at the clock tower junction in South Norwood high street.
A better idea would be to keep the Millwal fans back. Cannot comment on the Brighton game as I was on a
course up north and couldn't attend.
There are far too many police at matches. They are not taking a proportionate approach to policing matches.
Also At Brighton Away felt Very Unsafe as the fact the Away Supporter didnt have a special Train Back To
Brighton From Falmer Was a joke and also that the Away Fans was nt held in was also a joke at it cause trouble
all around the ground and was very dangerouse at falmer station as the police aloud a large group of Brighton
fans to stay around looking for troubl instead of dispersing them and also saw a supporter of the oposition team
brighton get trampled on by a horse which was disgusting.
Sometimes over manned eg Leeds 24 officers between two sets of Palace fans and can also be over zealous
Extremely aggressive, and in some cases, brutal with innocent members of the crystal palace fan base.
treating the fanatics like hooligans
Everything
Pigeon holing any support as trouble makers when there is no history of violence or trouble with our fans. Kettling
tactics at the Brighton game causing a bottleneck in Norwood highstreet. Aggressive behaviour to a lot of Palace
fans. Trying to provoke reactions to justify Police costs.
over use of policing. the wall at the brighton game was a massive overeaction and the filming at derby and
brighton made me feel like a criminal for supporting my team.
They are aggressive and push you on to the ground both away and home even if its walking 2 miles up the road
with an injury. I.e Birmingham and reading away games, They don't treat you as a citizen but instead block you in
and filter the away fans into the same station to go home. I was also disgusted at Brighton at home this season as
the police built a barrier/wall at the top of wholesale road to stop fights with Brighton which actually turned into a
mini riot outside norwood junction as the police had dogs and horses and 4 rows of police holding palace fans
back from norwood junction and I felt like my rights had been taken away from me. Even after the Brighton had
gone we had to wait an extra half hour.
The obvious displays of power in numbers, their presence winds up the crowd
Too many seem to just be sitting in vans waiting for trouble; too many police doing little at away fans provocation
that, if it were home fans, would lead to ejections.
At high risk games, it should always be the away fans that get held back. Home fans consist of families etc,
whereas the away fans are more 'hardcore' and are more used to be kept back after a game.
Poor attitude.
Keeping us the home fan behind to let the away fans out first
The Wall, keeping home fans back, attitude towards HF
Targeting the Wong people and treating us like animals
Treating 15000 fans after games badly by treating us as the away team by keeping us from going home but they
let the away fans out first
Using the club as a cash cow with ridiculous high numbers of officers at games. Also dictating to club how many
away fans are allowed and making CPFC have some of the biggest stadium buffer zones in the country.
Treating all supporters as potential hooligans, talking down to people. There are times where they need to
remember that most of the fans are there for positive reasons and rightly assume the Police are there to provide
them with protection and assistance. I have personally been told to "Fuck off" when trying to report an issue. I
have seen elderly, kids and disabled people forced into uncomfortable and difficult circumstances when anyone
with common sense would realise there is a duty of care to those specific groups. I think the constant push to
justify the costs to clubs is a dangerous road to go down. Being able to claim "intelligence" deems some action
necessary is too big a power. Intelligence gathering seems to me to be weak - getting a Police escort to Watford
away was clear evidence of that. Very odd. I think there appears to be a given directive to assume the worst and
to drive people away from attending the games - which has horrible consequences for a lot of clubs.
There very over the top attitude
Too aggressive to all fans and the blocking barriers with no consideration for home fans especially disabled fans.
They are unfriendly, they seem to prioritise the away support over the needs of the home support, they often don't
seem to be doing anything in particular and you know it is at the clubs expense.
Over manning. An impression, especially after games that we are ALL likely to cause trouble. It would also
appear that they rely on some very suspect intelligence to inform their decision making!
Always found police find it difficult to understand difference between a passionate supporter and a real hooligan
looking for a fight. They especially appear to be using the holmesdale fanatics group as an excuse to mount over
the top policing to what are nothing more than
They facilitate the away fans at the expense of the home supporters. At every other ground I have attented, this is
the opposite. They should employ one way traffic systems to allow a more orderly traffic flow after games.
Blocking roads and entrances to stations. Insisting certain games are played midweek.
to heavy policing at supposed high risk games
over zealous attitude towards supporters, often viewing ALL attendees as potential thugs. They portray an air of
tension and mistrust to everyone
Tactics, over zealous policing of people they see as hooligans but in fact just fans that like to sing and have a
Confrontational Over Zealous Too much focus on "intelligence" that doesn't exist Filming the whole time "In
your face" policing strategies Lines of police between sections of home support Constant Escorts
at selhurst there are too many on duty on low risk games. the conditions they inforce on the club ie overkill on
manpower, segregation, and police intellegence which gives is totaly false .

Road blocks in the wrong areas. Home fans re-routed so that they arrive at stations at the same time as away
fans, thus causing issues that are supposed to be being avoided. General attitude of officers.
bully's.
Treating all fans as hooligans. Even if this isn't the case this is how it seems.
Not keeping Millwall and Brighton fans in the ground at the end of the game.
Too much to mention, but put simply, escalating a situation and exacerbating a problem where there is non.
Overkill policing, aggressive, brutal
intimidating fans. causing confrontations. limiting the enjoyment of the game. neddlesly persecuting fans for doing
nothing wrong e.g. standing up, singing etc.
The manner in which they try to control supporters. Supporters are there not to fight but to SUPPORT their team.
They have a very 1970's attitude to football fans. Are football fans much different to rugby fans? No, the police
instigate the problems and aggravate supporters
The amount of police for some lower risk games. Also, where the police are placed (example on this link where
police separate palace fans)
http://i229.photobucket.com/albums/ee267/Christoxic_2007/IMG_20120114_150628.jpg Also vs Brighton at
home they kept some home fans in and let the away fans out which was unnecessary.
Constantly targeting Palace fans aggresivly. Alawys forcing us to walk we dont need to go.
too many between holmesdale and arthur waite between the sets of home fans!!
For what they would tern high risk games the police presence and their "planning" - such as road blocking
barriers have caused a lot of issues vs Brighton - from a Palace fans perspective, from a police / fans respect for
each other perspective etc.etc. Far too heavy handed - when very little need. The police need to liaise better with
the club - whoever has done the intelligence work on whether games are high risk or not needs to be at games
regularly. The Brighton game showed everyhting that was wrong with the Police at football. There seems to be a
lot of focus on the Palace ultras - which I think is bizarre - given that they in the main do not cause any trouble.
Too many police for not apparent reason is provocative to some fans and this is not helpful
I think the main problem is the attitude towards football fans in general. It seems that the police believe all football
fans are hooligans and the mistakes they make in their policing is probably due to this. For example, there was no
need to have police in riot gear with dogs guarding the front of the stand away at Watford, we don't see Watford
as rivals and their has been no history between the fans so having the police causes more tension. Moreover,
filming fans that are stood singing cheering their team is pointless and causes aggravation where there was none
before. Stadiums have CCTV, if the police wish to film people they should just look at it instead of doing it in the
open. Also, building "the" wall stopped many people getting home easily and caused a larger problem at Norwood
Junction where Brighton and Palace fans met. (According to reports, I went back to Selhurst Station.) Keeping
Brighton fans behind till Palace fans left would be the easiest solution. Finally, apparently the number of away
tickets we receive from some clubs has been limited, we are generally a well-behaved set of fans and this seems
Some games at Selhurst are massively over policed
The overly large segregation between home and away fans
The lack of understanding of the fans and their motives seems to be the biggest issue. They seem to treat all
young men as potential hooligans.
I have rarely witnessed trouble at games but police seem to be using football to make up for cuts in their budget
Aggressive and confrontational attitude.
Far too many of them at certain matches - Brighton home and away, in particular the home game using a portable
wall
Erecting metal walls outside the ground, excessive filming, over the top numbers, they are often rude with a
camera feet away from you. Often it seems as though they incite trouble.
At majority of games i dont see why there needs to be such numbers. I only ever see them at train stations and
normally just chatting. You then dont see the police again until the top of the holmsdale road. Brighton at home a
prime example. 20 officers at selhurst station standing chatting then nothing until the ground. Only allowing
brighton 1600 tickets - in the simon jordan era they sat next to the home fans in 1 game and i didnt see any
trouble so why are the dictating what the club can or cant do. Why road block - Surely a special train service for
brighton fans would have been a better solution.
too much visibility - more police = greater perceived threat of trouble
Not a lot
the number of police personnel at home games is excessive. I have been to many grounds home and away and
have rarely seen any trouble involving palace fans

Sometimes they lump everyone into the group of fans who they feel want to create problems. In this case the law
following majority are kept waiting, directed away from their paths home and generally treated unreasonably due
to the police being primed for trouble.
Over the top helmets,dogs & horse and generally loking aggressive. Looking like they enjoy making you go out of
your way
To bigger prescence
to many on duty for no reason
Cause tension and wind fans up which less to trouble. Make life more difficult getting to/ leaving grounds
Constant harassment of supporters, excessive numbers of aggressive officers, the wall, the way they judge every
male as a hooligan
the CPFC are clearly on commission for home arrests.

The use of citzens attending football matches as ginea pigs on which to test whatever anti-demonstration tactics
and equipment is plain wrong. Harsh treatment of people / intense sarchasm asking reasonable question.
The massive wall in place v brighton and also far too many police deal with one individual
Overeaction.
Heavy handed at away games for no good reason.
The way law-abiding home fans were treated after the Brighton game left me seriously considering whether to
continue. I'm a 49 year old Chartered Accountant and I was with my 17 year old son and 78 year old Godfather.
Being kettled and threatened by the Police at Norwood Junction in sub-zero temperatures for nearly an hour spoilt
what was otherwise a good evening and left a nasty taste. This Palace fan isn't a criminal I don't understand why
he should be treated as one.
Roadblocks when if they think it is a high risk match,keep the away fans in for ten minutes to allow the home
crowd to disperse. The wall at home to brighton.
There are way too many of them, which only increases tension
Grouping in large numbers and often obstructing or surrounding fans that are causing no problems.
Too many present at low profile derby games (QPR, Watford). Blocking of exits prevents orderly dispersal from
the ground, agitates the crowd and causes potentially dangerous overcrowding.
Keeping in home fans after games
Allowing the away support out of the ground before home supporters
dont understand why a line of police is often deemed neccesary between palace fans in holmesdale and aw
whilst very few often to be seen near away end!at the millwall game i was intentionally blocked from going the
sensible route and directed through the millwall fans coming in the other direction!! and then locked in against
brighton!!generally i dont come into direct contact with the police at most matches but at the west ham game they
were throwing people out and on returning a red shouldered(higher ranking)policeman seemed carried away in
the excitement and shouted in my ear from about 6inches away! my thought at the time was that this was an
attempt to get a reaction from me which failed but perhaps if i was in my teens or 20's rather than nearly 40 he
may have.i have witnessed on several occasions police on holmesdale road before the game harrassing young
supporters with a note book out calling them by their name and insisting on them giving their name!!cant see that
this is anything other than provocation and harrassment but seems to becoming increasingly common.
Most things
Firstly there is far too many police at games for example having 2 lines of police (about 20) between the palace
fans in the holmesdale and the arthur wait? There relentless filming of fans drinking in pubs and on their way to
and from the ground. This gets fans backs up considering there is not the slightest hint of trouble and the fans
have no previous history of violence. Repeated incitement from police which often turns peaceful situations
hostile. For example grabbing fans and searching them for no good reason.
Attitude is very poor towards paying supporters
Police behaviour/approach/attitude at these games is poor. It seems they forget that the vast majority of
supporters are good, law abiding customers seeking entertainment. They often treat these people as criminals.
Preventing them from leaving areas and causing more tension then needed.
Treating all home fans as hooligans, and inconveniencing the majority, when it would be easier and safer to delay
away fans.
For instance at Brighton away, the palace fans were marched past the Brighton fans, why not organise a few
buses to the ground from the pub in future to avoid the trouble at the stations.
They are deliberately rude and antagonistic, often causing incidents. Have seen police purposefully push into
people hoping for a reaction.
Disgusted by the road blocker for home fans
Letting the away fans have priority leaving after a match. Treating us as second rate potential thugs
Very aggresive and forceful to a certain section of fans. Generally doesn't affect me personally.
Enough already said about the metal wall! Hand held video camera can only be for show as surely whole stadium
covered by cctv. I am not involved with the HF group at all but almost all fans see them as a positive for the club
while the Police seem to see them just as a problem.
keeping home fans in blocking home fans from getting home this barrier errected could have caused alot more
trouble than it was to stop considering disabled fans ealderly fans got caught up why are we the only club i know
that away fans let out and home fans kept in out of all 92 clubs it isnt right
A strange belief the Palace have very dangerous fans and the need to implement the maximum policing on too
many occassions
Treating fans as hooligans rather than people. If you treat people with no respect don't be surprised if they don't
respect you
No organsation, Total them and us attitude. Focus on completely the wrong issues and I believe the attitude of
some of the stewards does not help this.
over aggression or reaction
A wall.
Far too keen to block off an enormous amount of seats between home and away fans when half the number
would be more than sufficient. They also seem to wade in heavy handed to the HF in the lower tier. I've always
felt that a quiet word of warning would be far more effective that trying to eject someone for something spurious
Fans have invaded the pitch a few times.
Too may police, poorly deployed. Intimidating attitude. Use of the wall was unacceptable.
They are usually ill-informed about what is going on and what they are supposed to be doing.
Inconveniencing the majority to allegedly protect a minority flies in the face of any claims to serve the local
community.
Horses
Treat Palace fans worse than trouble making away fans. Too soft on clubs like millwall
Where to start... Assaulting young fans, feeding wrong intelligence to other clubs and our own club, the Brighton
wall, snidey comments to fans about banning orders, other intimidation attempts, one well known policeman
assaulting an old man when he complained about the Brighton wall, general poor attitude to supporters through
an attitude that suggests we are all hooligans in an attempt to justify their existence.
Letting away support out, whilst holding the home in.
Mass line of Police standing in the Arthur Wait stand at some games. For what pupose? This costs are club
thousands.
No knowing the situations and adding to the confusion and danger of trouble in some instances.
Overhanded, rude behaviour. Tarnish all fans with same brush.
over policing. causing trouble by picking on petty incidents. Like they are trying to justify their presence
Seeing a line of police in riot gear between two groups of palace fans between the arthur wait and the holmesdale
makes no sense what so ever but just about sums it up. Preventing home supporters from going home thus
creating problems as large numbers have to wait to get to cars, trains and buses. Only at Palace could that
happen!! Making palace fans walk miles around a cordon only to find we arrive at exactly the same time as the
visiting fans who have just been let out!!!!!! I bumped into, brighton fans, cardiff fans and millwall fans at a time
when I would normally be almost home to essex. And then there were no police anywhere to be seen!!!!
Shocking shocking policing.
Most, the wall was a disgrace and this has set back relations with the fans to a massive level. Were not
hooligans, so stop treating us like we are. Disgraceful behaviour from the police and mr doorans should be taken
to task over it.
Having reserve police visible, suggesting expectation of trouble which makes people feel guilty. Confusing
enthusiastic support and banter with troublemaking. Nit-picking at things like people linking arms and jumping
which just winds people up. Targeting home fans to prevent trouble rather than away fans like at every other
ground in the country. Surely it's easier to lock in/manage 2000 minority of away fans than 14,000 home fans?
The constant filming and photographing of innocent fans. The harrassment at Selhurst Park and at away games,
the lies about group members in order to try and get as many banned and I believe destroy the group.
Targeting people just trying to have a good time.
Building bloody great walls across the end of the road! Essentially the Brighton game is where the Police got it
wrong. They essentially sandwiched the Brighton fans between Palace fans who left the Holmsdale early and the
Arthur Waite home fans who were kept in.
Way to many of them, including riot polise. P{lus sticking up walls and being moved around like cattle.
The big thing that the police seem to get wrong is this idea that just because palace fans are quite noisy, they are
likely to cause trouble. I think fans of other clubs would agree that palace's fanbase is one of the least likely to
cause any sort of violent confrontation. The intelligence seems completely misguided and leads to an enormous
over-reaction.
I think the stewarding and Police presence around Block B is a bit over the top now that the away supporters are
at the far end of the ground If you need Police put them in the centre of the AW stand. I dont want to see the
atmosphere stifled by Police and the stewards as that is what is encouraging a younger generation to the game
Attitude to ultras - fanatical fans not hooligans. Their pre match iNtelligence is terrible. Favouring away support
(minority) anti - home support
1. Their presence between the Holmesdale and Arthur Waite stands seems pointless given that the away fans are
not in that area. I would expect to see them further down the A.W. stand in the area between the home and away
supporters. 2. The policing of Millwall and Brighton games (and no doubt Charlton games next season) is totally
unnecessary and over the top. While I expect there to be a larger presence at these games, the majority of both
sets of supporters are decent and are made to feel like cattle.
Rude, abrupt, unhelpful, aggressive, provocative.
Everything
Heavy handed, excessive presence which can lead to a tense atmosphere, ignorant to what the average football
fan wants. Leeds at home they closed one exit of the Holmesdale, large amount of Palace ended up being led
into a stream of Leeds fan - by then not a police man in sight, could have ended a lot differently.
Excessive amounts of police officers that are just not neccersary and are a waste of tax payers money. The only
thing that the police achieve on matchdays is intimidating local people and making Selhurst Park feel like a war
zone.
Standing in front of blocks of the more vocal fans. Filming of fans using hand held video cameras feels
intimidating and makes people feel threatened. Police generally hassle groups of younger lads, in some cases
following them around. Throwing a group of fans out of a pub at QPR after a game when the fans were causing no
trouble and the landlady was happy for them to be there (and delighted with the takings) all because the police
wanted to break up the groups of fans and get home. The fans were doing nothing wrong and having a quiet time,
but were treated like hooligans for no good reason. At home games, the police never stand along the front of the
away section - so when a large away following sees their team score, it is inevitable that a handful try and get
through the frnt fence and onto the pitch, as there are only a steward or two at the front gates - no doubt this then
justifies higher number of olice at future games. When Millwall come to Palace, they seem to be able to do
whatever they like and yet the get treated with kid gloves, while Palace fans (the majority of the crowd) are more
Need to be more relaxed
Pretty much everything, their whole attitude and approach is ridiculous
filming people and taking there pictures just for being a football fan and supporting there team is appauling but i
understand it if a crime is taking place but simply going to a football match isnt illegal. it also tends to anger fans
there is something clearly wrong about police doing things that they know is going to possibly lead to a more
volatile situation. this is the same with the barriers across roads it creates more of an atmosphere around a
ground and a game where as 99percent of fans would just see the game as a big game it becomes alot more
serious when they see that level of violence.
They seem to be drifting back to a 'them and us' situation. Palace v Brighton was a typical example of a physical
& mental barrier
Filming fans is provocative. I've seen police try to enforce seating which seems unnecessary too. Not sure that
segregating fans is clever either. Would rather they arrested people for criminal acts rather than treated all fans
as criminals through preventative crowd control, bubble match tactics, kettling etc
Occasionally numbers are far too excessive for certain games. They can be far too intrusive and hands on which
often aggravates people. They should be in sight and unless trouble occurs should be forgettable at matchdays.
However they seem to be one of the main talking points now. It seems more effort is spent in manipulating home
fans than keeping tabs on more troublesome away fans.
Police in position between stands with Palace fans in both .Letting Millwall behave as they want.
Over aggressive, under informed, uncommunicative and far, far too many of them.
Over last few years have seen OTT police tactics nearly start trouble on many occassions - fans have been the
better behaved and restrained. Aggressive stance and rude - not there for our safety and well being. tactics with
opposing supporters has been totally wrong - if they were actually trying to make trouble flare up then I would
understand them
I feel pretty much their whole operation is wrong, I am a football studies student at University and study such
instances like fan behaviour and police tactics. They get a lot of things wrong in their interaction with fans,
especially on occasions where their police uses interaction to provoke an individual into a response, in many
cases their presence is not needed, especially excessive ones such as Leeds where they are policing a block of
Palace fans next to another set of Palace fans with almost 20-30 officers. The needless checking of pubs and
also their tactical operations is something that needs improving.
No interaction with fans , generally police at away games seem more approachable , ESP Peterborough, who
were the best I've seen in many a year .

Palace Brighton
The numbers of police, see picture on BBS of up to twenty police in between the Arthur and Lower Tier seperating
the 20 or so Palace in there from the other Palace. The whole operation was completely over the top. The wall
was possibly the most over the top thing i've ever seen at football.
Some of the police locations seem ineffective. On two occasions I had to share a train with a lot of loud and
intimidating away fans then get off the train go along the platform and out of the turnstile before I saw any police.
When I was buying my train ticket I saw at least 4 or 5 police officers standing around but as soon as the away
fans were in sight or any potential for trouble there was no police. If 1 officer had been on the train or even on the
platform it would have made me (and probably others) feel safer
They seem to treat everyone as a potential thug
heavy handedly treating every supporter as if he was a troublemaker, it seems all you have to do is turn up to a
game to be presumed a threat to public order
If there is a fear of confrontation between home and away fans after the game then the police should not hold
back the home fans or send them on detours.
Excessive numbers within stadium (chargeable to the club) in non man's lands between home fans eg Arthur
Wait/Block B interface.
They put a line of police between the Holmesdale and the Arthur Wait. Both sets of fans are Palace - so there will
be no trouble. Police could either be better used elsewhere or are not needed. As a rule, there just seems to be
far more police around than are actually required. I very rarely see Palace fans causing trouble either home or
The game against brighton said everything. Very intimidating and disorganised considering on my way back to
the station at norwood i walked headlong into a group of maurauding brighton fans.
You feel you are being looked at as a trouble maker even when you're not.
Keeping behind home fans after game.
Rude and approach people horribly and jump to conclusions
Standing around in groups doing nothing & then positioning themselves between home sections. Lack of briefing,
none seem to know what is happening on the big issues.
Blocking home fans from accessing roads Closing the main entrances of the station
Nothing
I share a concern among many normal, law abiding Palace fans that the police believe our supporters to be
potentially more troublesome than they actualy are. I don't know where this idea has come from, but in 40 years
of following CPFC we have always had a deserved reputation for good behaviour. I've no doubt there are a few
exceptions, but I believe that element is as small now as it has ever been. Rival clubs tend to deride us as 'Nigels'
(nice, middle class etc) and we do have a significant proportion of families and female support. The police don't
seem to take to take this into account and appear to be unfairly targeting vocal groups within the ground. Most of
us are quite proud of the Selhurst Park atmosphere, which is intended to support the team rather than intimidate
visitors. Many of us feel that the police do not understand this and are unnecessarily heavy handed.
Failed segregation policy for millwall, Brighton and Leeds games.
away games in particular I thinka number of younger fans are targeted for no reason at all. For whatever reason
the police seem to follow and harass some of the younger fans, even though I go to neraly every single away
game... I have nevere seen these fans cause trouble, yet the police are trying to make out that they are some sort
of "hooligan firm" ...which they are not.
Too many. Put up big steel walls for no reason
Their presence, in numbers, helps create an atmosphere of fear and foreboding for the average fan. I know police
visibility deters the minority, but it is having a very real effect on the law-abiding majority as well.
away fans should be kept in after the game if trouble expected
Heavy handedness, imdimidation, filming people and justifing why they are there
Lines of police seperating one group of Palace supporters from another (standing between Holmesdale Road &
Arthur Wait). Clearly a waste of time - as most seem to just watch the game.
At away grounds they mistake our passionate fans for trouble makers
being aggressive and filming fans
Way to many Police in areas that seem like they are not needed ie between block a of holmesdale and arther
Waite stand imbetween palace fans. Decisions like putting the wall up at the top of holmesdale and police
cordons wrong and poorly planned and executed
Thinking that all football fans cause trouble and home fans are often treated like the away fans in local derby
matches for example with over zealous treatment, away fans often get away with a lot. Having thousands of seats
as segregation is also a bit too extreme in my option as I am regularly moved from my seat when the police want
to use half the stand as segregation, normally at least 3000 seats.
Putting up walls to split fans; only seeks to increase tension and tempers. Number of police standing in a spot
where there's no chance of trouble; waste of use + money.
Having a line between palace fans and palace fans, this is plain stupidity
Brighton at home was a complete joke. Letting the Brighton fans go before the home fans then putting up a steel
wall. Was a complete joke! We are not holligans we are football fans. They treat us like we are millwall.
By over policing games (for the Leeds game there were around 25 officers between two stands of Palace fans)
which creates the impression they believe we have a high percentage of troublemakers. Senior officers and the
football liason officer regularly subject palace fans to degrading and unesscessary actions (closing parts of the
ground, erecting huge barriers without warning which delay and inconvenience supporters, constant filming of
innocent supporters, rudeness when asked reasonable questions and issuing direct threats against supporters.
Think maybe a more fan friendly approach might help.
At Selhurst Park they seem to treat the home fans worse than away fans
Too many in the area around the ground at low-key matches where fans have no axe to grind, clubs like
Peterborough, Doncaster, Reading etc
The metal barrier - they need to converse with the public if they are to suddenly decide riot control is required.
Excessive force and 'over the top' reactions to little events that do not require actions. Wrong belief that CPFC
fans are troublemakers. Should hold away fans in ground after game rather than home fans, would save a lot of
trouble, money and time
Keeping home fans in Selhurst park after games, they will approach and threaten to throw out home fans for the
slightest things and will not approach away fans if they cause trouble inside Selhurst park
Not holding visiting suppoers back if there is a threat of trouble Keeping too many seats unused between home
and away supporters Using blockades
Not listening to fans or explaining restricting movement. Standing in the middle of the road slowing crowd
movement. Problems with policing are only ever outside of the stadium.
Taking ages to let fans into one small door at Norwood Junction station, too much police and being made to go
the long way rounds to accomadate away fans.
Employing Mike Dorans and Perry Lathwood, both these men lack people skills.
At Brighton home game home fans should have had priority. Would other teams lock home fans in to let away
fans leave?
The wall stopping us walking up the hill. Just hold the away fans in for 10 minutes while we go home
At the Brighton home game, Police should have kept the away support in the ground, rather than letting them out
and kettling home fans at the station.
road blocks diverting me into trouble, then poor attitute of police stopping me from getting out of area.
Annoying home fans by keeping them behind
Making home fans stay behind, aggressiveness towards younger fans, THE WALL
Segregation, communication, preventing away fans causing trouble at Selhurst
Their misunderstanding of groups like the HF. The moving of away fans to the middle of the arthur wait yet still
needing loads of police to manage the "situation" The filming of fans and their attitude towards Palace fans is
verging on criminal. I firmly believe that the Police cause more problems because they treat fans like animals
than if they'd try and engage in a humane way. If a match is perceived as high risk (which is another discussion)
then, like most other grounds away fans get kept in until the home fans have left the surrounding area. Police at
Palace seem to either keep Palace fans back or put a pointless detour in place that means large amounts of fans
meet at the same place a mile away from the ground.
Letting out away fans before home fans
Dealing with away fans at higher profile games.
Need to not believe all there so called intelligence.
- Disrespecting fellow public. - Thinking they're better then anyone else. and many more
I think that they misunderstand crowd behaviour. They mistake banter and high spirits for potential trouble andc
often seem to start off on the basis that they are dealing with hooligans. I strongly believe that the massive
majority of the fan base at Palace are good football fans and not looking for trouble. Sometimes it seems like
they are provoked by the police unnecesarily. It is strange that after last summer's riots there was a game
(against Burnley I think) with very low policing levels. The police were given an ovation at half time for their
efforts in the riots and the game was completely trouble free. That seemed to count for nothing though and
policing levels were increased for games afterwards. For a large number of games I really don't believe there
would be any issues even if no police were present.
Just about everything else. I say that with no exaggeration whatsoever.
Over policing (see photos of rows of Polices seperating Place fans from each other between the arthur Wait and
Holmesdale stands
At the Brighton and Milwall games, the ridiculous way that they prevented any Palace supporters from walking
away from the ground towards Norwood Junction. We had to go by a ridiculous roundabout route which pushed
us all into the faces of the away fans in Norwood Junction area, where we have to go to get home or back to our
cars parked near there.
Blocking in the home supporters. This shouldn't be happening.
Not keeping away fans back to Let the home fans disperse Making the home fans at the Brighton home ground
have to walk away towards Selhurst only to cut back up to get to Norwood Junction what was the point? If they
had done my first point it would have worked
Mismanagment of crowd control post match.
Targeting innocent but boisterous supporters who vociferously want to get behnd their team. Shouting and
chanting to encourage your team does not make you a hooligan.
There are some police who seem to want a confrontation. Keeping in the home fans while the away fans left, with
the giant wall at the top of Holmesdale road, was crazy.
Filming
Putting 20 police officrs inbetween the home fans and the home fans.
Those that are memorable, are memorable because of their bad attitude.
Policing of Crystal Palace Fans
What, if anything, could the police do to improve policing at Selhurst
Park?
                                                              Response
Answer Options
                                                                Count
                                                                 342
                                      answered question                342
                                       skipped question               206




                                                                             Bit more politeness
                                                                             Keep the away fans in the stadium at the end, ra
                                                                             To let football be about football and not making o
                                                                             Communicate. Explain why certain actions are




                                                                             Not show up.
                                                                             be more helpfull
                                                                             Reduce their numbers. Make them invisible. St
                                                                             Be more relaxed less aggressive more polite an
                                                                             Reduce the number, remove Michael Dorrans a
                                                                             Be more friendly and and not so aggressive with
                                                                             Listen to the fans and not assume there will alwa


                                                                             Get someone in charge who understands footba


                                                                             Sit back, and just let people be people
                                                                             stop filming
Police should be their as enablers
More interaction with fans around the ground.



Keep out of the way unless needed.


Ensure that home supporters needs are prioritis
Reduce their number and learn some manners
its about right
As above, keeping away supporters in the groun




Listen to the fans.




expalin why theyare doing thins rather than trea
keep away fans behind 15mins after high profile
Less police and more friendly
Helping home fans as opposed to away fans
Not alot, they seem to be alright.
treat fans like law abiding citizens, be polite.
Use some common sense.


Arrest/ejest trouble-makers and apply for bannin
Get rid of mike dorans,picking on the holmesdal
They need to go back to the basics. Treat peopl
give out more information about policing after m
not too sure
Fewer of ,em!
Keep the high risk away fans in until the home fa
Keep away fans in after the game rather than ho
Realise there is very little trouble and no need fo
treat everyone as equals.
More polite, less harassment of fans that sing, le
Let us know in advance if the road is likely to be
Smile,treat me with respect,talk in a friendly way
Communicate on the ground better, no more wa
See above
Be more respectful towards home fans. Work m
everything


Mor intelligent intelligence-gathering, better com
Less heavy handling, less presence




Back off a bit. CPFC fans are well behaved but b
Sack the biased members (Perry + Dorrans) and




Total overhall would be needed.




More regular meetings with fans and more trans
stop filming and do the job correctly
Less of a presence, more relaxed stance rather
Change their attitude and stop throwing their we
keep a very low profile
No police, no riot vans, Not treating us all like cr
Stop treating innocent, passionate supporters w
Reduce police numbers for games where trouble
Stop messing AW V block about
As said above, hold the away fans in the ground
Less of them, no force used on people who have

??
Regular meetings with fans and club officials




Get rid of rude, un-helpful, trouble making stewa




To stop violence/confrontation then hold away fa




keep away fans behind if they think there will be
stop filming people for no reason
Engage supporters in a friendly manner and hel
Not blindly follow instructions but use their comm
more friendly, less agressive
communication with fans. Tell fans what is going
Everything




Engage with the fan base through friendly and s
Be friendly and recognise they work for our bene
Not treat everyone like a criminal with filming an
Keep away fans in after the game. Not the home




Better communication is key. Between the club,
Smile, be friendly, make themselves approacha
Start treating us as they would attendee's at othe
Avoid use of Iron walls. Keep away fans in the g


Re asses their ott tactics, try less police.
Learn some decent social skills & be made awa




Leave




New TATICS i.e no wall, keep away fans in! Be
Stop treating every fan like a hooligan.
See last two questions/answers.
See 15. KEEP THE AWAY FANS BEHIND AFTE
Better training and interaction with club particula




talk to fans , allow home fans out 1st and keep a
Don't bring as many



Be more open with the fans and engage with sup
Engage with the fans, and realise that the overw
they need to respect fans, communicate better a


Engage with all fans, especially those in the mor




get rid of dorans and perry they both are in drea


Less numbers
less policing, respect fans rights, realise the diffe

Work with the club to listen to the fans. Public or
Fewer of them; more 'intelligent' policing i.e. not


Cheer up,interact with the fans,adopt the same a
Get rid of Dorians and let the Palace fans out firs
Listen & chill the hell out
Keep away fans in the ground not the other way
Use more common sense




What happened in the past, when needed keep




Talk to the fans groups to explain their actions a
Acknowledge people, interact and converse will
Visit Millwall to see how they do it.
Treat footbal fans as human beings rather than a
less obtrusive policing by taking a less proactive




Better attitude. Better communication.
stay away




Stop treating everyone with suspicion. Stop tryin
more hands off approach. listen to the needs of



Amount of police, where they are placed and the
Go away!
concentrate more on the away fans, the home fa
Do more with the club. Policing and police costs
Explain in advance when and where streets are




Stupid wall was not needed, and home fans bein
Smaller segregation areas



Be more discreet and only get involved when ab
Make an effort to listen to fans. Get rid of PC Do
Reduce their numbers, become more apporacha




fewer numbers, engage with fans more
treat football fans like human beings




keep a low profile
relax, leave the fans alone and let people enjoy



Less numbers, less agressive, more approachab
Attitude.
lower key, treat fans like people stop filming fa
Laissez faire. React to trouble rather than assum
Being less intrusive - not hassling and surround
Keep away fans in after games when necessary




Use some common sense. Stop abusing their pO


Being nice would be a start



Listen to the fans.
More relaxed


Get rid of road blocket /hold away fans if police c
Letting the Palace fans out first as with every oth
Stop filming, take a less hands on approach.




take a step back -
Engage with the fans.Don't hold home fans in af




Be more helpful.


Treat fans as fans, and worry about containing a
Actively police away fans - and warn in advance
Allow home fans out first. No walls. Not make la
Smile (genuinely, not sarcastically) treat fans lik
Generally just be less obvious about filming peo


Less police, take a step back
leave it to stewards to contol crowds. Stop filmin




Try to treat us with respect, I'm a big supporter o


Stop all of the above.



Work closey with the Stewards. Keep fans inform
Not as many, get rid of certain police sergeants!


As above
Listen to palace fans and stop treating us as tho


Treating the fans as supporters as opposed to c
Stay away




Leave it to the stewards to sort out
Everything, being friendly and backing off innoce




Appreciate that Palace is very much a family an
See answer to 15


Take the away fans to the station without coming
Use more common sense




They shouldnt just stand around as they give the




More interaction with fans. Smile occassionally!


Treat home fans better rudest home fans out firs
Have someone that monitors the forums in a pos
Nothing




Communicate with the fans better. Have a bett
explain reasons for tactics used in programme n
Stop harrasing people, stop making a mountain
Stop making supporters who are just watching &
Manage the derby games better. Hold the away




More communication with the club. Not take me
Make a line between home and away fans


As above
Be more engaging with the whole supporter grou
Less police and for them not to be so heavy han
Consider fans are innocent until proven guilty an
Consistent tactics. Warning fans before the gam
Keep risk away fans in for 15/20 minutes and let
Promote Mike Dorans to a position where he can


Treat supporters as normal human beings
Replace PC Dorrans


Not be as aggressive towards home fans, give u
Not use a wall, keep away fans in and let home
Realise that being a football fan and supporting
Keeping far away as a possible from Selhurst.




Retrurn to the typo eof policing we had 5 years a
Let fans disperse quickly, including towards Nor
Maybe concentrate their efforts away from the h
nothing



Common sense. Talk and liase closer with the c


Less police
                                                  COMMENTS
They should only interviene when someone does something against the law, they should use cames and video
cameras all the time. They should try and prevoke the fans and should use 'scare' tactics. They are their to keep

stop treating the home fans like we're all criminals and start showing us respect.

Change
Leave fans to support there team and only intervene when absolutely needed.
smile
Concentrate on the away fans and leave the home fans to enjoy there time in the ground.
less numbers
Don't treat fans like we are all hooligans explain why decisions are being taking not just by answering "because I
told you to"
stop treating football fans like bloody animals, we are not all football factory wannabies.
Trust and respect fans to do the right thing
Is the box big enough. Start treating people equally, don't assume all people are trouble makers. I just want to
watch football but recently the police 'attacks' (i would call them) are putting me off.
Building a better relationship with the fans. This would include and open and on-going dialogue.
Start a fresh with new liason officers and more communication between the fans and police.
Treat us like human beings . Let us leave home games first .
Stop needless barriers of police between sets of home fans
A complete shake up of policing tactics at football matches. No steel fences. NO keeping the home fans inside
the ground. No heavy handedness. Cut the rudeness and bullying.
Bit more politeness
Keep the away fans in the stadium at the end, rather than the home fans!
To let football be about football and not making out there is going to be trouble at every game.
Communicate. Explain why certain actions are taken. Use common sense.
Communicate with the fans about all aspects of policing. Be polite. Remember these people have paid good
money to watch a football match. The vast majority of us respect the police and recognise they're doing a difficult
job - it would be good if they all showed the same respect for us, too.
NEVER Stand in one big bunch, too busy to talk to any one. INTERMINGLE-close by if necessary. NEVER Sit
waiting on standby. (Diff prices????) If you are there get out of the car/van and do community policing, before it
kicks off, maybe, just maybe this mingling with crowd can help, worth a try.
Not show up.
be more helpfull
Reduce their numbers. Make them invisible. Stop filming. Make them join in the training to reduce their weight.
Be more relaxed less aggressive more polite and step back a bit!
Reduce the number, remove Michael Dorrans and Perry Lafertwood with immediate effect.
Be more friendly and and not so aggressive with their tactics.
Listen to the fans and not assume there will always be trouble at big games.
When necessary away fans should simply be detained in the ground for approx 15 minutes after the final whistle.
Home fans should be allowed to leave via their usual exits.
Get someone in charge who understands football fans
I think its more about politics than the Police themselves. I woudn't want to see private security firms taking over
policiing. In general the Police are well trainined and accountable.
Sit back, and just let people be people
stop filming
lighten up and stop treating everyone like a potential troublemaker, 99.9% of us are good guys. If wefancied
ourselves as hooligans we would have followed millwall a few miles up the road.
See above - the police at Selhurst seem excessively heavy-handed in recent seasons, e.g. the number of police
in AW stand, moving away fans to other end of AW, the infamous wall at Brighton game
Police should be their as enablers
More interaction with fans around the ground.
If extreme measures are being put in place at the top of Holmesdale Road, supporters in the Arthur Wait Stand
should be given the option of moving to an unaffected area of the ground. Any disruption to home supporters must
be publicised in advance.
Keep out of the way unless needed.
It's not an easy balance. The police should only be involved at a last resort. Constantly filming fans is
provocative and should be stopped, although I have no problem with filming fans misbehaving.
Ensure that home supporters needs are prioritised over awa fans
Reduce their number and learn some manners
its about right
As above, keeping away supporters in the ground after the game for key matches and not blocking off roads
After the Brighton game I was one of the fans shut in the Arthur Waite while the Brighton fans were let out first. I
understand why the police wanted them out first so they would get away quickly, but I've never known/seen home
fans get held back like this before. Think they got it wrong. Also the steel fence at the top of the Holmesdale - as I
was meeting people in the main stand it meant a major detour.
ALWAYS treat fans as people, no matter who the opposition are. It's almost as if the police feel, when in large
numbers, safe to bully and disrespect fans. The 'wall' was just unbelievable, what were they thinking?
Listen to the fans.
Show respect to supporters and treat them as supporters. Not hooligans. Should be there to stop trouble and
prevent it but not at the expense of every normal fan. Palace to not have a hooligan element. Nothing organised
anyway. Any club, anywhere in the world can have a few individuals who want to fight. You can't stop that. Stop
treating the HF like a 'firm' when quite clearly they are nothing more than a vocal and visual support group.
Different to the norm but not hooligans. Most if not all of the trouble associated with the HF has never been with
rival fans. It has funnily enough always been the result of heavy handed policing/stewarding at games
expalin why theyare doing thins rather than treating fans in a condescending manner
keep away fans behind 15mins after high profile games to allow home fans to clear the area.
Less police and more friendly
Helping home fans as opposed to away fans
Not alot, they seem to be alright.
treat fans like law abiding citizens, be polite.
Use some common sense.
Refrain from filming supporters (home or away) just because they are attending a football match. By all means
be prepared to film incidents that may occur but random filming is an example of heavy handed "Big Brother"
Arrest/ejest trouble-makers and apply for banning orders where appropriate
Get rid of mike dorans,picking on the holmesdale fanatics all the time,quite frankly is embarrassing.
They need to go back to the basics. Treat people with respect. Maybe a training session down Portman road.
give out more information about policing after matches
not too sure
Fewer of ,em!
Keep the high risk away fans in until the home fans have got clear. These are Leeds Millwall Brighton.
Keep away fans in after the game rather than home fans
Realise there is very little trouble and no need for such an over the top presence.
treat everyone as equals.
More polite, less harassment of fans that sing, less filming
Let us know in advance if the road is likely to be closed off.
Smile,treat me with respect,talk in a friendly way (just try and talk in the first place)
Bus all away fans in and out for high risk games to prevent the need for any other measures.it has worked
brilliantly at portsmouth v Southampton both times this year
The only exception to what I said above is the temporary fencing put up at the home game with Brighton. I know
that quite a few home supporters were disappointed that when leaving the Holmesdale stand they were forced to
walk a very long way to the station. Perhaps it would have been better to leave the away fans in the ground for
15mins to allow the home fans to disperse.
Keep away supporters in the stadium at high profile games when there is the potential for trouble. Stop them
congregating outside and intimidating home fans
Don't do stupid things like putting a steel wall across the Holmesdale Rd and then sending us, the home fans, on
a long detour only to meet up with the away fans when we get to S. Norwood with no Police present there.
Don't let any home fans down park road, block off the top of holmesdale road so that neither fans come into
contact with eachother. That's the easiest way.
Treat the home fans like individuals and decent people instead of trouble makers erc and drop the attitude
towards fans, try smiling and interacting instead of standing off and talking to people like they are scum
Reduce the impact that their crowd control measures have on home fans travel. If away fans bring trouble with
them then they should be the ones inconvenienced not local support (exempting of course those few home
supporters who do look for trouble) .
Be more accountable to the people who pay their wages. IT's offensive to read what are tantamount to a PR
statement that is supposed to be " apology"
Communicate on the ground better, no more walls
See above
Be more respectful towards home fans. Work more with the club in making decisions for 'high risk' games.
everything
reconsider why they are there. they should be there to ensure our safety. thery should be polite, helpful, etc.
instead of viewing fans as criminals.
Mor intelligent intelligence-gathering, better communication skills and less agression.
Less heavy handling, less presence
Scale back operation massively Stop treating innocent fans as hooligans Lessons in basic etiquette and
interaction
Big games only : consult with the fans. Blocking speedy exit from Holmesdale to Norwood Junction was a stupid,
avoidable mistake and caused a lot of unnecessary tension and bad feeling.
Back off a bit. CPFC fans are well behaved but being treated as trouble makers.
Sack the biased members (Perry + Dorrans) and reduce the amount of police per game.
Cut the amount of officers down for a start, the amount right now is rediculous, make sure the officers are doing
there job, not doing anything they can do incite violence so they can inflict some themself and have an excuse to
ban football fans.
Stop clustering 20 or so officers between two sets of home supporters - this is excessive and only creates worry
for new fans or families.
Total overhall would be needed.
understand we are vocal not violent, if anyone steps out of line then they are of course within their rights to react
but they should try to be seen to positively interact with fans, I'd recommend visiting the albion pub and not being
rude but building a relationship, my gfriend comes to many games and has neveer seen any trouble even in the
ground we are loud but as I always say 'we are vocal not violent' they must learn to distinguish the difference
They and the stewards should take a back seat and only intervene if there is trouble. They are killing the fun of
going to matches - I have been going since 1972 - now take my children and I have never been in any trouble but
currently find policing and stewarding are having detrimental impact on enjoyment.
More regular meetings with fans and more transparency to explain why decisions have been made.
stop filming and do the job correctly
Less of a presence, more relaxed stance rather than the riot gear as almost the new uniform
Change their attitude and stop throwing their weight around.
keep a very low profile
No police, no riot vans, Not treating us all like criminals.
Stop treating innocent, passionate supporters who like singing to get behind their team like criminals.
Reduce police numbers for games where trouble is really unlikely (which is most of them!)
improve communication (perhaps a page in the programme, get involved with cpfc social media/forums), realise
that the vast majority of fans at Selhurst are there to see the game and not cause trouble. They need to remember
that they are the servants of the public, and should not automatically assume the worst in any situation...
Stop messing AW V block about
As said above, hold the away fans in the ground after the game to let the crowd disperse.
Less of them, no force used on people who haven't done anything. More by the away fans rather than by block b
Reduce numbers. Allow home fans to leave first in derby games. No need for a wall between home and away
??
Regular meetings with fans and club officials
The OB as with any ground will police the minority of idiots who watch the game, most people dont come into
contact with OB.
conduct and honest reappraisal of the threat of serious violence at SP. stop harassment outside and inside the
ground of our younger fans. move Dorans to another role not connected to CPFC.
Get rid of rude, un-helpful, trouble making stewards that make supporting our club hard!
reducing their powers. It has got to be done there needs to be a reform palace fans cannot go on being treated
like hooligans
Better communication on why certain measures have been put into place and to build a relationship with the
wider support to reduce the need for intimidating behaviour from police forces.
To stop violence/confrontation then hold away fans in the ground.
avoid overzealous policing which leads to provocation and lack of co-operation towards the police. Palace
supporters are 99.9 % non violent or troublesome and heavy handedness incites feelings of hostility towards the
police which is unnecessary.
Line up either side of the away fans and police their visit to the ground (for 'A' games). Other than that they can
stay outside the ground for 16/17/18 games a season and leave us all in peace.
Reduce police presence at games that hold no significant rivalries. The policing is overenthusiastic at games that
are seemingly unimportant.
keep away fans behind if they think there will be trouble.
stop filming people for no reason
Engage supporters in a friendly manner and help rather than dictate to them
Not blindly follow instructions but use their common sense
more friendly, less agressive
communication with fans. Tell fans what is going to be closed and routes to use and not to use in advance
Everything
Not be there. There is no need for Police other than for big rivalry games, and even then there should be a
sensible usage.
dont crowd around the home fans as much and treat them like they are all after trouble and also trying to incite
trouble by using aggresive tactics. be more polite and approachable would be nice too.
Engage with the fan base through friendly and sensible policing
Be friendly and recognise they work for our benefit
Not treat everyone like a criminal with filming and enforcing shows of power.
Keep away fans in after the game. Not the home fans. Be alot more helpful and approachable.
If fans were constructive rather than abusive to certain police officers then i think a fans forum with the police
would be good. But lots of fans complain but don't want to do anything about it so therefore nothing will get
Completely renove all those assosiated with the policing of the club in this current time. Their positions are
untenable, they are genuinly hated by large sections of the regular fanbase, especially those who travel away.
These people must be removed and replaced by those without personal vendettas and a wilingness to criminalise
Crystal Palace fans.
75% of games Police should not be visible. Treat football supporters the same as if they were fans going to a
concert.
Better communication is key. Between the club, the police and the fans.
Smile, be friendly, make themselves approachable and treat us like decent, honest taxpayers.
Start treating us as they would attendee's at other entertainment events. Either that or simply stop attending....
Better interaction with the supporters, more friendly policing by speaking to supporters saying hello, basic
customer service training because I feel police tend to come across as authority figures who should not be
approached unless needed. Police could be more friendly, which would make it better, and reduce tension.
Act in a proper manner and stop making out that there is a hooligan element at Palace. If there is then it is
certainly not the ones they seem to be targetting from what I have seen and heard.
Avoid use of Iron walls. Keep away fans in the ground after the final whistle if trouble anticipated
Engage with supporters groups and listen to what they are being told. Most fans respect and support the police .
Palace fans on the whole are pretty decent people and the police should recognise that.
Re asses their ott tactics, try less police.
Learn some decent social skills & be made aware they my taxes pay their wages
less police presence - friendly helpful attitude no police in main stadium, try talking in a reasonable manner to
supporters
When trouble could occur they should clear out the home fans first, allow then to disperse, then release the away
fans.
Leave
I honestly beleive that if the police improved their attitudes and tactics at football matches, a lot of the anti-police
feeling at Selhurst Park and the local area would disappear. I would suggest that the police copy the actions of
Police at other events and keep a background presence. There is a need for Police at public events, but the most
succesful tactic at these events would be to remain in the background rather than a main feature of so many
supporters experiences.
New TATICS i.e no wall, keep away fans in! Be polite!
Stop treating every fan like a hooligan.
See last two questions/answers.
See 15. KEEP THE AWAY FANS BEHIND AFTER HI RISK GAMES
Better training and interaction with club particularly stewards.
Towards the end of the season there was a noticeable reduction in the level of policing without making me feel
my safety was in danger. I think there are too many police with too little to do most of the time.
LISTEN to the fans. Understand that we are not Leeds or Millwall. A lot of palace fans feel that they are milking
the club because we are an soft touch.       Keep treating us like animals and we will become animals
the less the better the amount of police at Palace home games is a disgrace we are a family club I have been
going for 15 years I have yet to see any trouble that warrants the amount of police we get at Selhurst Park.
talk to fans , allow home fans out 1st and keep away fans in like every other ground in the country.
Don't bring as many
Use common sense. There are very few real issues at Selhurst Park, and a low-key presence is the right
approach. Erecting street walls and having half the Met on duty for a second tier football game will only create
issues rather than reduce them.
Be more open with the fans and engage with supporter groups - these meetings taking place are a start
Engage with the fans, and realise that the overwhelming majority are there to watch football, not to cause trouble.
they need to respect fans, communicate better and not assume all football fans are thugs
Do the same as the police at Peterborough and use common sense and also review those currently heading
match day operations. Too many times now they've got it wrong.
Engage with all fans, especially those in the more livelier sections.
Have far fewer officers at the ground, but with contingency plans in place to deal with outbreaks of criminal
activity. Improve the quality of intelligence about potential troublemakers.
hold supporters in ie Palace v Brighton at Selhurst Hold Away Supporters in and have a special Train Service
Waiting For them At a Local Station to Brighton or London. Brighton v Palace at Amex hold palace supporters
back special train back to falmer for away supporter ready and waiting for when they let them out.
get rid of dorans and perry they both are in dream land
Lower levels of policing, as this can come across as intimidating for younger fans. Less 'heavy handed' officers,
which will make Selhurst a much more pleasant environment.
Less numbers
Take a long hard look at the 'intelligence' officer and where he is collecting his evidence from, as I've been at
away games(away at Leeds United and Man United) and been told that over the top stewarding was on the
advice of the Intelligence officer, saying that Palace fans are trouble makers and would bring flare's. Was told this
by the head steward at Leeds United who apologised for the heavy handed stewarding.
less policing, respect fans rights, realise the difference between good support and hooligans.
Don't treat every supportor as a criminal and gain public relations rather than trying to place F.B.O on innocent
Work with the club to listen to the fans. Public order does not mean banning the HF
Fewer of them; more 'intelligent' policing i.e. not looking at home fans as the enemy;
The brighton home game is the first time I've seen appalling policing by the met at a match. It seems like they are
too paranoid when risk assessing a game.
Cheer up,interact with the fans,adopt the same attitude as at the Notting Hill carnival.
Get rid of Dorians and let the Palace fans out first we are not like millwall,west ham or chelsea fans
Listen & chill the hell out
Keep away fans in the ground not the other way round!
Use more common sense
Get their noses out the trough and return policing of games to methods employed during 80s and 90s. Stop
seeing football fans as an easy target to bully and get away with tactics they would not dare use in other Places
and other groups of people
A basic understanding of the culture of following football and what sort of club Crystal Palace are. A general
concession that every person has a right to be respected whether they attend a football match or not. The whole
"Them and us" attitude is self-fulfilling on both sides and really the fact that a huge majority of people attending
matches and decent, honest and good humoured people should be the focus, not the bad element evident in all
society, not just at a football match. The best way to improve policing is to prove to football fans that the Police
are doing a considerate and decent job on the day - and are working with clubs and fans not against.
What happened in the past, when needed keep away fans in the ground for 15mins to let the home fans disperse
The potential flashpoint is the junction of Holmesdale Rd and Park rd and the Police have agreed with that.
Rather than put a wall up stopping the home fans they should put a strong line of Police half way down Park rd at
the back of the Arthur Wait stand, this would stop away fans from reaching the flashpoint but allow home fans in
the Arthur Wait and Holmesdale disperse peacefully. The other choice is to keep away fans in the ground for 15-
20 mins. They should also do this to us when we play Brighton and Charlton away.
Lighten up, realise we're a family club, explain what behaviours from fans are not acceptable and reasons why.
Keep 'troublesome' fans behind after the game (Millwall & Brighton) so as not to inconvenience the home support
Talk to the fans groups to explain their actions and reasoning and not be so rude and arrogant to us
Acknowledge people, interact and converse williningly in a friendly manner. Fans aren't all ogres!
Visit Millwall to see how they do it.
Treat footbal fans as human beings rather than all being treated as trouble makers
less obtrusive policing by taking a less proactive stance to all supporters
Sack PC Michael Dorans and PC Perry Lathwood. Never have I heard of such a bad relationship between fans
and FIO's
Stop inventing fake intelligence and using obvious groups of fans to justify their jobs. There is very rarely trouble
at CPFC so there is no need to invent something just to justify police numbers.
games with alot of away support the away fans should be kept in after game not home fans.. better understanding
of palace fans ,ie hf they not a bunch of hooligans out to cause trouble. less segrgation we are not millwall! and
more informed policing.
Better attitude. Better communication.
stay away
Smile. Be more friendly. Not assume that fans go to games to cause trouble - if you treat fans badly that's how
some will behave. If there is to be any restriction of movement this should be indicate beforehand. Police should
be required to justify their actions - I feel that if any police action is questionned arrests are made.
If a road block is to be in place we should be told in advance. Walking home and being forced to cross angry
Brighton fans at Norwood Junction was the scariest night of my life. Had I known I would have parked elsewhere.
Stop treating everyone with suspicion. Stop trying to create problems so as to justify their presence.
Stop the constant filming, stop costing the club so much money in too much policing, escorting home fans to their
own groud and outside the ground
more hands off approach. listen to the needs of the fans rather than abuse authority
To be less hostile and not treat supporters as cattle. very degrading! To allow fans to be vocal and SUPPORT
their team. The more vocal you are, the more they seem to have an issue with you. Very contradictory to what the
fans, players and board want!
Amount of police, where they are placed and the behaviour of the police.
Go away!
concentrate more on the away fans, the home fans shouldnt have to be kept in to accomodate for away fans...
Do more with the club. Policing and police costs seems an issue in football in general.
Explain in advance when and where streets are going to be blocked
Don't send police in to watch the game. If they are in the stadium then they should be doing a job, otherwise
reduce the number or police. Also, in high risk games, hold away fans back as most police forces do in other
areas of the country, until the home fans have left. Don't use Crystal Palace as a training ground for new
initiatives such as the wall.
Stupid wall was not needed, and home fans being kept in after the game.
Smaller segregation areas
I think the liaison officers supplying the police intelligence should be changed to some with better communication
skills.
Reduce their numbers.When clubs are short of cash,seeing police standing around watching the game is
Be more discreet and only get involved when absolutely neccessary
Make an effort to listen to fans. Get rid of PC Dorans
Reduce their numbers, become more apporachable
attitude. Not every football fan is looking for trouble. In this day and age it is a great way of meeting friends and
forgetting about stresses of work etc etc. The Met are power driven walk in and out of pubs without engaging with
fans. I travel to a few away games and for the majority of games see the same regulars who go each week. I also
see PC Dorans but have never seen him speak to anybody yet he attends every away game aswell. Since the
government wants cuts its appears they use football and palace as a way of justifying numbers. I have also been
to away grounds where other police forces come into pubs and chat with fans. cardiff at the playoff final and semi
final in january being a example.
fewer numbers, engage with fans more
treat football fans like human beings
Have more officers on the street of a rank able to make decissions. Situations change and police shouldn't simply
follow the before the match decissions. Also, if a policy needs changing someone needs to be of a rank to change
it.
Be more realistic about the risks involved & therefore keep a lower profile and not create an intimidating
atmosphere
keep a low profile
relax, leave the fans alone and let people enjoy themselves
* Train / Instruct their officers to be civil, even friendly when approached by people. * Place officers sparsely on
corners and other points on long streets to maintain a line of sight link. A presense is all that's required, if at all. *
No video cameras, no antagonism. * Manners
Less numbers, less agressive, more approachable
Attitude.
lower key, treat fans like people stop filming fans, that is very intimidating
For high profile home games keep the away fans in the stadium and clear the home fans. No more fence's
disrupting people's journey home.
Other than the above, it's adequate. However if the Police have intelligence then act should act on the specifics
rather than inconvenience everyone. If what they have isn't specific it's a hunch rather than intelligence. If it's a
hunch, overkill isn't necessary.
Not be so agressive,stop shutting pubs early/photographing people at home & away games,stop unecessary
roadblocks/walls & stop cutting our away allocation for certain away games e.g. watford.
Laissez faire. React to trouble rather than assume it will happen
Being less intrusive - not hassling and surrounding fans that are not causing problems
Keep away fans in after games when necessary e.g. Millwall, Charlton, Brighton
stop trying to engineer problems with harrassment and provocation as examples stated above.i dont think i
should even know the name of the football intelligence officer but we all do,rightly or wrongly his appearance can
change the mood of a whole crowd and there are just to many reports of bad behaviour on his part to be ignored
and i cant see that the them and us seperation can be changed until he is removed from this post.its absolutely
laughable that based on his interlligence we seem to be considered one of the worst set of supporters in this
Use some common sense. Stop abusing their pOwer and intimidating fans
Let fans get on with their own thing. For example not film them, escort them to and from the ground and not
harass fans. Especially during 'non-derby' games.
Being nice would be a start
Improve communication and attitudes towards the public who attend matches. It should be remembered that they
are there to serve and protect (American I know but appropriate) those law abiding people and not punish them
for attending a football match.
Listen to the fans.
More relaxed
Realise that football fans are not mindless thugs hellbent on causing mayhem and that a more friendly approach
would go a long way.
Get rid of road blocket /hold away fans if police consider problem
Letting the Palace fans out first as with every other club in the country.
Stop filming, take a less hands on approach.
Lighten up! Be there in the background in case of problems but don't preempt problems that don't exist or
antagonise the situation.
common sense to be used and im sure they dont mean to be ut seems to come across as vendictive against
palace fans by trying to wind them up for a reaction. im 43 never been in trouble and in all other situations i
believe the police do a excellant job but when it comes to football and palace i have no confidence at all.
Work with the fans and espicially those they class as most of a risk to discuss why each side does what it does
and find some common ground and a more logical solution
As above, treat me like a human not someone who is going to cause trouble just because I have had a beer and
am making noise
Once fans are in the ground leave them to it. This is not the 80's anymore. If we were treated like rugby fans I
think you would be amazed at the attiude most fans would have. Obviously some clubs fans need to be policed
more agressively but this is where the police lose all respect. They would rather arrest a Palace fan for standing
and go in heavy handed and yet certain team supporters can do whatever they like and are left to get on with it.
Double standards
take a step back -
Engage with the fans.Don't hold home fans in after matches.
As above - is someone is doing something that they object to, a couple of officers giving a quiet word of warning
should suffice - followed by a final warning if unheeded, and then ejection. Engaging fans with the odd word of
conversation en route to the ground would create a friendlier atmosphere - they are polite but abrupt when I've
ever asked anything and most answers are "I don't know mate". They need to realise that 99.9% of people are
going to support their team and watch a football match, not engage in all out war!
Be more helpful.
Take active steps to improve their relationship with the Holmesdale Fanatics. Stop viewing them as violent
hooligans and everyone else as a potential troublemaker.
Treat fans as fans, and worry about containing away support.
Actively police away fans - and warn in advance of any restrictions.
Allow home fans out first. No walls. Not make law abiding home fans feel like potential hooligans.
Smile (genuinely, not sarcastically) treat fans like adults
Step back, understand that fan organisation and passion is not a crime, and let us support our team and travel
without harrassment and intimidation to and from games.
More police around away fans. Have CCTV in the troublesome areas of the ground, so the police and stewards
can be coordinated to the troublesome areas
Generally just be less obvious about filming people for no reason. There is cctv in the statium, why not use that.
Look at the whole picture and use joined up thinking. Like keeping the away support inside the ground for 20 mins
after the game not the home fans, (some games)
Less police, take a step back
leave it to stewards to contol crowds. Stop filming peaceful home.
Stop responding to reports that the holmesdale fanatics are a hooligan group for a start. Everyone knows that
they are not. Stop listening to rubbish that 5% of Palace fans are 'looking for trouble' thats appoximately 750!!!!!
The actual hooligan group, who have since disbanded were called the dirty 30, becuase there are 30 of them!!!!
750 is utter utter rubbish but again is par for the course as far as police 'intelligence' is concerned..
Try to treat us with respect, I'm a big supporter of them but they hate palace fans n
Be friendly, chat with fans as they come into ground, share a joke, stop pressuming everyone wants trouble. If
necessary to manage crowds leaving, lock in away fans don't inconvenience home fans.
Stop all of the above.
Relax a bit, understand that being overly aggressive can cause more problems. There shouldn't be so many
police either, in particular between the Holmesdale and Arthur Wait - the chances of Palace fans attacking each
other is so remote, and they spend most of the time watching the match.
Work closey with the Stewards. Keep fans informed.
Not as many, get rid of certain police sergeants!!
Relax, and stop using a sledgehammer to crack a nut. a very small minority of football fans generally are
interested in trouble, and with palace fans it's probably a smaller minority than most.
As above
Listen to palace fans and stop treating us as though we are Millwall
1. Remove Selhurst Park from their 100 terrorist hotspots. 2. Accept that at various games they have got it
wrong. 3. Try a more measured and approachable attitude.
Treating the fans as supporters as opposed to convicted criminals, dialogue with fans/club.
Stay away
If a high risk away team visits, then steward THEM accordingly, rather than the curent situation where the Palace
fans are all too often inconvenienced as its the easier option. If necessary, don't be afraid to keep away fans back
for 10 minutes at the end (obviously with all the necessary announcments) Have a more friendly attitude
towards the more noisy/lively young fans - they are not hooligans or a risk group - if they were they'd go to
Millwall instead - Palace fans are 99% okay, don't treat 99% as if they are the problem fans.
Leave it to the stewards to sort out
Everything, being friendly and backing off innocent fans would be a huge start
improve communication with fans both before, during and after a game and on a larger scale aswell. make sure
officers are aware that just because there policing a football match doesnt mean all fans are going to cause
trouble and some are mearly there to watch a good game off football. also if they do for whatever reason continue
with large road barriers warn people in advance for there convenience so they can make other plans and routes
on how to get home making the officers job easier aswell. such things no one seemed to think about at the
previous matches
Appreciate that Palace is very much a family and friendly club and to treat the vast majority with that in mind
See answer to 15
Remove Mike Dorans as the liaison officer for Crystal Palace. He has upset far too many people and goes out of
his way to do so. His intrusive style of policing is unnecessary and only serves to wind people up.
Take the away fans to the station without coming to the holmesdale/arthur waite junction.
To not let personal grievances get in the way of fair policing. To take into consideration that the absolute majority
of Palace fans are law abiding citizens( at, and away from the football). But mostly, that as an absolute minimum,
common sense and communication are what most people expect from a public service.
Stop treating supporters as if they are hooligans. Less police. Stop filming and actually accurately report on
matches instead of fabricating reports. Speak properly to all supporters. Stop bullying Understand the difference
between having fun and hooligans. They are meant to be our public servants not our prison guards
Lose the provoking for a start, you can only prod someone so much until they snap back - the police should not
be doing stuff like that they are there to protect and serve. Stop large police presence at low risk games, and also
handle low level situations better not with mass aggressive force. The top need to listen to fans more, have better
dialect with the club and give necessary information to the fans a week before high risk games.
Use more common sense
Sort their intelligence out, at a recent meeting they said '95% of Palace fans are fine'. Our average attendance is
approx 15k, so does this mean that 750 of us are seen as 'high risk' supporters? If so that is one of the most
outrageous claims i've ever heard about our support. Yes we have a few idiots but since the Sydenham incident a
few years back any sign of a Palace 'firm' has all but disappeared. Stop trying to incite trouble, fans that make
noise does not mean fans that cause trouble
They shouldnt just stand around as they give the impression of being ineffective.
Target the foul mouthed, aggressive, drunks and don't try and balance the books by treating the innocent the
same way.
Accept that we are there to enjoy ourselves watching a football game and not to there to cause trouble We are
the majority not the minority, we are law abiding and deserve to be treated as such
Hold back away fans for some time after the game if confrontation is feared so that home fans can leave on their
usual routes.
More interaction with fans. Smile occassionally!
Be a little more friendly and allow the home fans to disperse first rather than hold them back and let the away fans
out first (brighton)
Treat home fans better rudest home fans out first as priority then release away fans
Have someone that monitors the forums in a positive way & discusses (where possible) things people bring up.
Nothing
Mostly it's okay and most fans appreciate that the police are there to keep us safe. There are two particular
games (Millwall and Brighton), plus a couple of others (Leeds/Cardiff) where a stronger police presence is
required. I feel that for both major 'derbies' last season the police over-reacted and ignored some generally tried-
and-tested precautions in favour of measures which inconvenienced far more ordinary supporters than was
necessary. Simply keeping away supporters behind until the majority of home fans have cleared from the ground
would reduce the necessity for steel walls and riot police. Overall, good communication and mutual respect from
both sides is the way forward, but even very mild mannered Palace fans now suspect that there is a police
agenda operating against the club and its supporters. This is very sad as the ambition of all at CPFC is to be a
force for good in the community and attracting larger crowds would be good for local business.
No need for extreme segrtation measures, if there's a deep suspicion of impeding trouble then keep the away
fans in and clear the streets of home rather than the other way around. Didn't work at all at the three games
interact better with the fans in a friendly and welcoming manner. In particular build relationships with the younger
fans.
Communicate with the fans better. Have a better and more discreet sense of proportion
explain reasons for tactics used in programme notes
Stop harrasing people, stop making a mountain out of a molehill, let people go about their buisness
Stop making supporters who are just watching & enjoying the game feel intimidated.
Manage the derby games better. Hold the away fans in and disperse the home fans first.
Have consideration for the fans and not treat them like criminals, get fresh faces in at the top it's not the ordinary
officers fault it's whoever Is making the orders and doing the planning at the top
Try to understand that not all football fans are hooligans and make sure that the home fans have priority when it
comes to keeping fans behind after a match for example.
More communication with the club. Not take measures that make fans feel like criminals ie wall.
Make a line between home and away fans
Recognition that we are not high risk supporters, being accountable when they get things wrong and the
appointment of a football liaison officer who is prepared to build a positive link between fan groups and the
As above
Be more engaging with the whole supporter group
Simply hold back away supporters for high-profile games. The 'wall' tactic failed because Palace fans simply
trying to get home had to walk a longer route, then arrived at Norwood Junction to be confronted with a baying
mob and over-excited police and horses.
Generally everything is ok, they could make an effort to get to know the ground & fans it would make for a better
atmosphere for all & keep away fans in at the final whistle for 15 minutes.
No over the top reactions to little events, hold away fans in ground at 'high risk' games rather than home fans at
end of game. No road barriers. No videoing or photography of fans, we are not criminals but supporters.
Less police and for them not to be so heavy handed towards palace fans
Consider fans are innocent until proven guilty and not as at present what appears to be the other way round
Consistent tactics. Warning fans before the game if restrictions will be in place to allow for travel planning.
Keep risk away fans in for 15/20 minutes and let home fans clear.
Promote Mike Dorans to a position where he can do less damage.
Start to trust football fans as ordinary people, most of whom will not cause trouble. Reduce the numbers slightly,
and try to be more approachable to ordinary football fans.
Treat supporters as normal human beings
Replace PC Dorrans
They need to put in a long term engagement strategy in place with fans. Currently there is a massive divide
between fans and police and a misunderstanding of what the other does. HF a prime example.
Not be as aggressive towards home fans, give us more freedom and let us out before the away fans.
Not use a wall, keep away fans in and let home fans disperse before taking them to train station/coaches.
Realise that being a football fan and supporting our team is not a crime!
Keeping far away as a possible from Selhurst.
They could try to understand the mentality of football crowds better. They need to understand when people are
having a bit of fun and when there's a real prospect of trouble starting.
Not turn up. They do little to help the fans, home or away and the 'protection' they afford is laughable. Nearly
everyone knows that the real naughty supporters do their fighting miles from the ground, away from prying eyes.
If any police presence is needed, then it should be equivalent to similar sized, non fotball events. The stewards
are more than capable of managing all incidents within the stadium.
Retrurn to the typo eof policing we had 5 years ago Lower profile no problems
Let fans disperse quickly, including towards Norwood Junction.
Maybe concentrate their efforts away from the home fans
nothing
Keep talking to the supporters and if away fans or anyone causes trouble take them out the ground asap and deal
with them rather than let them continue to throw things and abuse people/ players aka Millwall an Brighton home
games
Common sense. Talk and liase closer with the club and fans.
Keep a much lower profile in the ground. Remove the "in your face" attitude and physical policing methods. Be
polite! We are "customers" and "investors" in our own club - why would we want to spoil it for wanting a fight?
Less police
Be polite, patient and speak to those they think could be a cause of trouble in a calm manner, rather than using
force to eject people and thus cause more problems.
Policing of Crystal Palace Fans

If you travel away with Palace, what do you think of policing at away grounds?

                                                           Response         Response
Answer Options
                                                            Percent          Count
Excessive                                                    41.6%            167
About right                                                  39.7%            159
Too lenient                                                   2.5%             10
Not sure                                                     20.9%             84
Comments                                                                      194
                                                     answered question             401
                                                       skipped question            147
        If you travel away with Palace, what do you think of policing at away grounds?



45.0%
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0.0%
           Excessive             About right           Too lenient             Not sure
ay grounds?




     Not sure
          If you travel away with Palace, what do you think of policing at away grounds

At Leeds away I was taken off the coach and pushed from the coach to the turnstiles and into the ground, if people
wanted to get something to eat or take their time, force was used, this also happened after the game. At Barnsley
away i have previously been told that i am not allowed in the city centre fro something to eat, even though my
arranged travel back to london was going to be 3 hours. There is no reason for the police to think i would ever do
anything 'wrong'.
same with any team visiting any ground. police treat you like shit.
Appealing bad at Pride Park. The filming provoked the trouble.
Because we travel from London they think we are all Danny Dyer wannabes out to cause trouble
its all the same, football fans get treated like animals by all Police no matter where you are.
Because of the Holmesdale Fanatics, they think we're all trouble making chavs.
SOme grounds ok some not so good.
I only go to local away games, which tend to have a larger away following and more police. Policing at away
grounds is almost universally intimidating from the train station to inside the ground.
I rarely go to away games at the moment - partly because of the cost and partly because the way away fans are
sometimes treated by stewards and police (most notably, the innocent fan attacked by a police dog at Reading
station last season and the heavy-handed stewarding at Charlton the season before).
Everyone need to make one big effort at the beginning of the season. COMMUNICATE will all groups and have a
plan of action. Listen to what smaller groups have to say.
Some good some to eager to kick you out for no reason.
Generally a lower profile
At Derby away last season two officers said ' enjoy the game lads'. I believe if you treat people in a civil way then
they'll behave in a civil manner.
Not at all grounds, some stewards tend to be overly aggresive possibly due to 'warnings' by PC Dorrans.
only went to Derby and Manchester United last season but police was OK the Steward at both games where a very
Excessive and over aggressive.
Derby County Away, enough said really
In some tense games I found found the attitude that away fans are hooligans but this is the exception rather than
the rule.
Most other clubs actually have alright policing, it's just when the CPFC liason officers get involved that things can
become taxing
same as at home in many cases, watford this year stands out as one case, it just winds people up and trns a party
atmoshere bad.
Have not had any problems at all this season. Policing at Cardiff for semi of Carling Cup was very good.
Naughty
I think they are looking to browbeat away fans
Brighton away although stringent outside ground(probably needed) were polite to speak to and knowledgable about
possible trouble fans and non trouble fans
Seems like bthey are expecting trouble from our fans but i think this is rubbishintelligence gathering from Palace
police officers.
The exceptions to this are Brighton and Charlton where there is plenty of scope for incidents due to the policy of not
segregating supporters after the game or keeping the away supporters behind to allow home supporters to
disperse.
Only went to Reading so difficult to judge.
Most grounds I have visited the policing is very good, but again there are a few where the policing is very heavy
handed and makes for a very unpleasent experience.
Again depends on who we are playing, last season at Brighton was a joke.
Not all grounds arethe same. But the policing at venues such as Derby, Forest, Leeds, Watford was well over the
top. You expect it at a high profile derby like Millwall or Brighton but these others are nothing games in terms of
rivalry yet we are treated like a mindless gang of thugs and killers
Brighton away the Police didn't seem to have control of the crowds after the game, lots of people trying to figure out
where to go. Bad organisation.
they seem to expect that we are going to cause trouble and treat us accordingly. I'm 58 years old and my only
'crime' is being a football supporter
As a "senior" supporter my contact with police is virtually negligible. Like our police they are mainly friendly and
polite to us "old 'uns".
palace arnt a dirty club, but you get treated like criminals at some grounds
Generally ok, although I don't go to many away games. Generally people that cause trouble, get in trouble, and
police know the 'types' that these are likely to be. Brighton policing was poor.
Varies
palace have a few pratts so no complaints
no protection for away fans after leaving the stadium
Think the HF is a hooligan group, they couldnt be more wrong.
Not all grounds but many are
Palace seem to have a reputation now and police behave with that reputation in mind rather than the situation in
front of them
I've been frogmarched by the police to the station at times when I've been staying with friends in the city/at hotel
overnight.
Sometimes it can be a bit too excessive. An example being at West Ham where we were forced to queue up down
a side road for the tube on the way home. It did feel a bit over the top. On the whole I don't have any issues really.
Especially at Birmingham. The large numbers of police on horses or motorbikes increases tension and does not
help.
It seems that they get it right elsewhere but the Met are incompetent.
The numbers of police that are apparently needed for our away support is ridiculous. We are a family club and at
certain away days get treated like farm animals.
Variable. At Man Utd GMP were very excessive not particularly helped on by a MET Sgt making stupidly unhelpful
comments (which I witnessed)
Different from force to force
They are suspicious, and generally excessive.
CPFC seem to have a tag of trouble makers now so there is always a strong police presence when not needed
reading 2 seasons ago was some of the worst i've seen, with 50 coppers or so surrounding one pube, setting dogs
on fans and pointing tasers at people. there was not trouble after this game as far as anyone saw, just people
drinking and singing.
Out of order, havent got a clue
We've seen reports the Palace Police have shown to away grounds about the visiting Palace support...it's
incredibly reactionary and paints a picture of a scene that's totally untrue..This often leads to an aggressive
approach from stewards (see Derby) who have been fed false info.
This based on only one away game attended at Derby. I ussually only attend home games. I really didn't like being
fimed throughout with hand-held camara
some cases excessive and some about right. Cpfc have by far the most police.
Palace are often treated as some kind of high risk club but it is usually the stewarding that causes any trouble that
occurs. It has got noticeably worse over last two seasons.
They dont have hundreds of police officers ready to arrest you, they also dont have massive blockages to stop
away fans next to each other, take a look at the premier league, they have 1 line of police, we have 1 block.
Happy with the numbers of police, and good to see a mix of local police and the Met. I think the filming of fans is
excessive, and there should be more clarification and communication on how and why this data is used.
But saying that at Reading away this season a landlord in the pub at the station says we were the worst behaved
fans over the last season so maybe an increased police presence is because of this
Excessive at times. At Watford I was followed by a group of Police who were watching us and made me personally
feel like a criminal. I am a law abiding citizen
Except derby away I think the policing was about right no real trouble at any that I attended
Holmeadale Fanatics continually targeted.
Most of the time have not seen any problems. Watford away last season was an exception, never seen such a
large police presence to control what was a relatively small Palace contingent
Not many away games are policed for Palace games. But I have seen problems at some away games with the
stewards and Palace fans
I feel the policing is fine on most away grounds but its the stewards that cause the problems.
At the Ground the policing is exsessive but 100 yards away you will find fans clashing! Birmingham away i was
assaulted as we were escorted to the birmingham pub then the police left.
Varies, usually go by coach so am not aware of how it is on the streets.
Difficult to generalise, most are ok, at best, but doesn't take much to turn an enjoyable 'away day' into a hassle.
See my comments about the Brighton away game in the comments section of question 15.
they treat us like animals at some grounds.
local police force are usually polite enough at first but then start to push and shove fans for no reason and follow
and kettle fans
I have given 2 answers and will explain why ... Excessive - for this there are examples at certain grounds where
the police seem to have a preconcieved idea that there will be trouble and seem to 'encourage' it as a result
(examples are Derby / Watford) About right - for this I will cite 2 different examples, Brighton away was handled
well in and around the ground even though there was potential for trouble, Peterborough where there was a large
Palace following the police were excellent and very friendly - this meant that even though we lost and were
dissapointed there was no hint of trouble at all
Generally ok with the normal exceptions year after year
peterborough and cardiff both got things spot on last year
Qpr away last year was a joke being pushed around all the way too the game and aggressively kicked out of a pub
for no reason
Some games it is in ridiculous excess. Reading, Watford and Leeds are 2 prominent examples. Others have it right
though.
All away fans are herded around like criminals
some away matches you turn up at and find helicopters horses and riot police. christ what goes on at the planning
meetings? in my thirty years of following (and working, as a steward) palace I can count the trouble that I've
witnessed on one hand.
I only went to one away game last season that was Brighton v palace , I stopped off in Lewesbto meet by gf, I was
in the town from 1pm every single police officer I saw and spoke to was very friendly and also very polite
Haven't travelled to many away games recently.
I have friends that support other clubs who express dismay over the increase in policing numbers when palce visit.
In general terms, I find the police to be far less intimidating than at Selhurst Park when visiting away grounds. Ironic
really.
Do not go to many away games so not really sure although i have seen a few incidents where police have waded in
for little or no reason and caused major problems and it has been quite distressing to see this.
Police at away grounds are generally more friendly than at Selhurst.
Excessive due to misinformation given to them by the current palace liaison officer
depends on the ground and possibly any information sent through - such as at Derby where false information was
given by our police
Except for Watford this season just gone, which was way over the top, and must have cost a fortune.
But it is usally the Met or seems to be headed by Met.
Varies from ground to ground.
About right generally, but at Derby County last season, i was shocked at how the police and stewards seemed
almost to be provoking the palace fans. it was of a very very poor standard.
I don't travel away enough to make overall judgements, but the times I do go, I feel it is about right
Depends where. In Yorkshire the police are a disgrace. Sussex police were ok and had no porblems with them.
not sure where the police are coming from they seem to think football fans are all out for trouble and the normal fan
is treated poorly.
Varies from ground to ground. At Man U the policing was about right - at Ipswich (for what was a relatively low
pofile game) I thought it was a bit over saturated
I attend away games with my girlfriend, often by train. The presence at train stations (particularly at Watford
Junction last year, and Reading in previous years - I didn't go this year as I was not prepared to put up with being
treated like a criminal) is almost universally over the top, aggressive, confrontational and intimidating.
No two grounds are the same. I.e. Leeds atrocious and over the top. Middlesborough, Peterborough and Ipswich
however they stood in the background and let fans get on with enjoying themselves.
I was disappointed that the BTP refused to tackle Brighton fans at Falmer station who were throwing stones, etc. at
Palace fans on the footbridge.
Constant filiming of away fans is an unpleasant experience, along with excessive amounts of police.
Over zealous
Apart from at Derby County, Man United and Leeds United.
Some clubs treat away fans as near-criminals, regardless of provocation/having no reason to think this e.g filming
fans at Watford!
I was surprised by the level of policing of Palace Fans at Elland Road last season, in particular the constant filming
of the entire away section (by the Met Police, I think). Their very obvious presence seemed to provoke a strong
negative reaction amongst a large number of fans. Whilst I personally saw no need for this hostility, it certainly
made for a more unpleasant and tense atmosphere than would otherwise have been the case. Whilst there's never
an excuse for aggressive behaviour from fans towards the police, it's clear from years of experience that successful
policing of football matches only really occurs when a spirit of cooperation exists between fans and police. As such,
I was worried by what I experienced at Elland Road. I didn't get to many other away games last season, so I
couldn't comment on whether this was repeated elsewhere.
Varies.
Think we want trouble when palace just want to enjoy out day out!
The best policing is when you don't notice them. I have personally noted that Police will intervene in basic verbal
banter between fans, which for me shows the level of misunderstanding. I think away policing is better than home -
and I like that we get local police up with the support. For me it is a shame that this doesn't yield more friendly
interaction.
Some grounds its not to bad, but quite a few its very excessive/aggressive and very over the top as if they are
expecting the very worse fans in the country
I used to go all over the country but now select certain games. The filming and petty arrests are not usually
necessary. They nearly caused a big disturbance at Leeds by this over the top attitude.
It can be any of these.
Everywhere else, you appear to be considered an unnecessary trouble. As a result it appears away fans are guilty
to start with, and having harmless fun should be curtailed so it doesn't develop in anyway!
we are given a bad name by poor intellegence by local police so are allways deemed a threat by
stewerds/police.you only have to sneeze and you could be faced with a crimminal record/banning order. seen it
been done!
better than met police. cardiff good sensible. watford ott.
Police the away fans. Keep them in if the away fans are known to cause trouble.
Varies. Some clubs seem to have got the balance with local police right, others not.
Birmingham in particular
It varies between grounds, but on average the police is alright.
There always seems to be police in the stadium that do nothing all afternoon. For example when we played
Birmingham they all stood down below the stand in the corner watching the fans but there was no need for them.
we seem to have got an unjustified reputation as trouble makers.
Different grounds are different.for example cardiff were good.But the palace police that travel have the same
attitude than when at home.
When the Met are involved it seems to be excessive but in general its about right.
depends on ground - peterboro is an example of getting it right friendly police, watch from a distance, small
numbers but enough to be visible
most grounds is fantastic, however Palace police are at every away game agitating problems
Its like this all over britain
Too bullyboy ish
Some are very good and some are bad. Good- peterborough,Ipswich Bad- Watford,Manchester Utd.
Again, Cardiff stood out as getting it right. Derby and Coventry there was more of an issue although the main issue
was the stewarding.
watford away was like a police state,riot police & horses everywhere,total waste of taxpayers money and
policemanpower.
Varys massively
Policing can differ greatly at grounds. The policing at Peterborough was very friendly and unobtrusive, but at
Watford was ridiculously large and quite intimidating.
Varies from ground to ground. Ridiculously over the top at last visit to QPR.
dont go to many away games nowdays.
Depends on the ground
Generally policing at away grounds is better than at selhurst ie- less in your face and aggressive. However it feels
as though the palace police fire-up away police and stewards into thinking palace fans are hooligans which
detracts from the day out.
Depends from ground to ground, although recently it has been excessive
Varies from ground to ground. More often than attitudes are poor and trouble is sought rather than prevented.
Depends on game, towards the end of the season it clearly been over policed. Porbabaly due to our own police
advisor who clearly doesnt understand football
It would seem that our police intelligence officer is telling forces around the country that Palace fans are trouble,
therefore we often get OTT policing at away games also.
Massive police present at watford dont know why
I only saw 5 or 6 away games last season. Only saw one over exuberant piece of stewarding, at old Trafford.
Thought even at the Amex there were few problems.
Varies widely! From an officer outside Old Trafford who offered to take a photo with my camera of me with my kids
and had a nice chat, to being ambushed in Cardiff with Police nowhere to be seen.
filming to intimidate palace fans and wind them up
Away games are a constant competion of trying to lose the police so you can have a drink in peace, once in the
ground they leave you alone apart from constantly filming you.
Too heavy handed at some (Derby most obviously) but very good at others (Birmingham and Cardiff cup games
spring to mind.
Varies
Some grounds with lower attendances are fine, but some
Mostly ok I think
It depends on the intelligence they have recieved. For example Derby league game.
Depends on the game
this is often caused bt "travelling"lice from south norwood who seem to ahve their own agenda against Palace fans.
HF in particular
Difficult to say. Some places they are great others not so.
Not personally had any trouble, think there is a general paranoia though that men, football and a few pints =
everyone wants to fight... It doesn't, it just means we want to have a laugh, sing silly songs, jump about, get excited
and eat meat pies!!!
At certain grounds it is relaxed, at others it isn't. Unfortunately the Palace police liason officer has a problem with
the group so no doubt the relevant police forces are told to target us.
I've never had problems with Police at away games. It is usually overzealous stewarding which causes problems
Always seems to be over the top as if palace have some sort of hooligan element. which is a joke!
Was totally ineffective at Brighton
It does vary. At Watford this season there seemed to be half the metropolitan police there. At Watford v Palace?!?!
Really?!?! As I said in question 14, when it's good, you don't notice them.
On the whole fine but there has been incidents caused by dodgy intelligence, that have been unjustified.
There are some games where the Met Police seem to have influenced the local constabulary, such as Reading so
that the treatment received is worse.
Some (Watford, Ipswich as examples) have similar policing to Selhurst - OTT, trying to provoke reactions. The
most disgusting I've seen this season was at Manchester United, and I was a victim of bad policing at Leeds.
However, some (Leicester, Cardiff as examples) are spot on, helpful and friendly.
Seems dependant on what ground you go to.
Obviously policing at away grounds varys however on the whole I have found that most grounds that i have visited
have excessive amounts of police officers who are often aggresive.
The same officers generally seem to see it as their job to make a nuisance of themselves and get 'in the faces' of
fans who are no trouble. It is not pleasant to travel for hours at some cost, and then be welcomed by PC D. saying
'I'll be watching you all day' to fans who haven't ever done anything wrong, but just he doesn't like the look of them.
No need for the police that follow Palace away to just tell pubs to stop serving and close - its using a
sledgehammer to crack a nut.
When I have been away, the police policing the home club tend to be laid back and respect that you're football
fans, not hooligans
many clubs get it spot on as there present but not in your face but the filming at other grounds is appauling
I have never witnessed trouble away with Palace, yet the police often treat us as if we are a trouble club
From what I've seen it's excessive at fixtures which are not incendiary - like Watford and Derby. But I don't go to
more than 5-6 away games a season
This is too broad a question as it depends entirely on the ground. Peterborough away's policing strategy was
excellent. Fans were allowed to disperse together and police presence was minimal. We were able to drink
together in pubs afterward and enjoy our day out without being forced onto early trains etc. Police were friendly and
approachable. QPR away was a different story. Dorans stormed into a bar to forcefully eject several dozen Palace
fans for no reason. The bar staff had not complained and were making a tidy profit. We were then forced onto the
next train to Victoria. This is the style of away policing we come to expect.
Depends where and when
Most places seem to get it right where some fail, games like Birmingham, Derby spring to mind. Brighton away
walking to the ground after the train station could of got out of hand too.
Usually too drunk fighting away supporters to notice (Joke). I don't notice them anyway near as much as I do at
Palace
Sadly, not all Palace fans are angels either. Arrest the scum and hold them in custody throughout the game. I was
aware of an individual at Derby last season who was boasting he had been thrown out three times yet was able to
get back in.
Same as above
We were met by riot police when getting off the train at Watford Junction. I can see no reason why we needed that
level of policing. I go to that away game most seasons and have never seen any trouble.
I no longer travel away, but I used to attend every game and it was always a mixed bag depending on the particular
club and police force involved. Most people are sensible enough to take their own precautions, the problem against
Millwall and Brighton last year was that people who would otherwise have gone home quickly found themselves
forced into situations not of their own making.
depends which ground. Policing at Derby away this year was excessive, other places have been fine.
Treated as 'Hooligans' from the moment you step off of the train, closing pubs to us, and making us go to pubs
where we dont want to go
police seem to target palace fans for no reason
Can vary depending on the ground but normally the policing is ok.
Never really seen an excessive amount at away games. Though at Brighton they didn't really do a lot to split the
fans which was their aim.
Some grounds the police are fine, very polite and approachable. Some grounds the police are far to forceful and
aggressive. This is why I ticked about right
Have only been to 5 aways this year and at 3 (Burnley, Cardiff and Millwall) I thought the police got it right (apart
from the constant filming). At both Watford and Derby they were confrontational, present in larger numbers than
needed and appeared to be expecting Palace fans to create serious disorder when there has not been a history of
this at either of these grounds.
Only went to about 6 or so away games last season, but police presence at Derby and Peterborough seemed over
heavy, whereas Cardiff was more low key, where you might have expected the opposite.
I travelled to more away grounds this year than the last few years & conclude that you are treated at some as if you
were skinheads from the 1970's it has been getting worse.
At Watford away there were riot police, dogs, vans, huge no. of police. All un-necessary and this only infuriates
CPFC fans (understandably, including me). At Nott Forest and Derby videoing of fans, not needed
Only went to Derby last season. I witnessed no problems but am aware something happened a little away from me
probably due to false information given from Mike Dorans.
Especially at Derby and Hull, there was some heavy-handed stewarding, with fans being thrown out for petty
Generally palace fans are left alone by the hosting force
It depends who is leading it. For example the Cardiff away semi final was very relaxed and consequently there was
a good atmosphere without the Police bullying the fans and creating a situation. I recently went to a west ham
away match with a friend and the police kept a low profile and the result was a trouble free evening
Mostly it's ok, but it depends. There are places where it is over the top, but this seems to be as a result of scare
stories being told to them by our local police. At Leeds the stewards told me that they'd been told to expect trouble
and couldn't believe it was true as Palace hadn't caused any on previous visits (and didn't this time either). at other
grounds (including Watford) our allocation was reduced. I go to Watford every season and have never seen any
trouble there. Obviously there may be isolated incidents, but I believe that the police should be able to handle
them without punishing everyone else. I haven't seen widespread trouble anywhere except possibly at Sheffield
Wednesday when they were relegated and (understandably) took exception to some Palace fans celebrating
survival on their pitch. Even then it wasn't really all that bad. There was a bit of an atmosphere at Brighton, but
other than the odd isolated scuffle I didn't see any issues and was on a train with mostly Brighton fans after the
game where they were discussing the game with a few Palace fans without incident. 99% of fans are just normal
This is subject to change and some have been fine. For the most part though, walking into a pub in Derby where
the landlords advice is "don't worry about the derby fans, they're all pretty friendly. It's the local plod that are
gunning for a tear up" does not fill me with confidence in the Police tactics. Having also worked with them (through
my own employment), I know from experience that a large portion of the Police love a good scrap.
In my experience, policing away has been quite good. The Cardiff League cup semi final was policed and
stewarded to a very high standard
There's a lot less police at the away grounds i've been too. Like Middlesbrough.
To many and we have no freedom. Watford away pubs were 25+ only.
Policing of Crystal Palace Fans
When you travel away, stewarding can vary from club to club. Please
briefly describe which clubs get it right and which clubs get it wrong and
                                                               Response
Answer Options
                                                                 Count
                                                                  293
                                       answered question                293




                                                                              Stewarding is generally fine, sometimes exces
                                                                              Only went to Manchester United and Derby La




                                                                              leeds got it wrong stewards are just thugs
                                                                              manchster united are rubbish and rude.




                                                                              leeds/forest poor. peterboro/portsmouth/bristol
                                                                              I go to most away games. Coventry, West Ham
                                                                              Man utd away wrong too excessive, southamp
                                                                              Leeds, Derby, piss poor. Millwall, Westham we
                                                                              Usually OK low profile and generally helpfull
Never had any issues with stewards
Some stewards think they are Police officers a




Can't speak recently, but when I used to travel
Only travelled to four games, no problems at a
Leeds = Wrong Derby = Wrong Millwall = Rig
Cardiff stewards were very engaging at the aw
Don't make enough away games to have a rea
west ham got it right - quite relaxed, friendly d
Ipswich,West Ham treat fans with respect. Hu


Brighton good -Milwall and Charlton can be po


Ipswich, Doncaster, Millwall, Brighton
Brighton-all very friendly and helpful. Cardiff-n
Neer had any problems.
had np problems with any stewRDS
Cardiff stewards were barely noticeable and th
Old Trafford good, apart from response team.
I thought Brighton was not too bad, Leeds was



Middlesborough/Hull/Burnley were good       Mos


Birmingham got it right. Were friendly and beh



N/A
Doncaster get it right Brighton get it right Derb



On occassion because of Palaces Reputation



Hull - excellent; Reading - fairly good; Derby -
Watford were abysmal, rude and verging on ag



stewards are pricks and mostly too harsh
cardiff stewards wer quite good. very helpful w




Cardiff - very good and reaonsable




Leeds, Derby, Man Utd, Forest, Watford all aw




Reading stewards were good, were laid back a
Cardiff Coventry were good some seem to get
Right- West ham Wrong- Millwall




Derby got it wrong, aggressive stewards. Wes
Derby wrong, Cardiff right.
Birmingham, reading stewards were fantastic b
Friendly and helpful stewards.
Generally quite friendly, Derby stewarding was




best ground last season peterbourgh. worst le



Derby got it wrong and reading and Birmingha
Again - best Brighton (and it hurts to say that :(
Good = Peterborough Donny Cardiff saints Bir


Notts Forest are very rude and unhelpful Derb




Brighton, Leeds and man u were ok. Peterboro
Reading - allowed banter between fans and we
Derby was a catastrophe Brighton was great
Derby wrong




Derby county very wrong ( see 17) Burnley exc


Leeds have disgusting stewards.   Brighton ha
Cardiff, very friendly. Hull, rude and unwelcom




brighton... too heavy handed or non-existant.




no club gets it right because the crap that dora


leeds and derby were dreadful
Peterborough and Millwall do well not pass ag


derby was wrong, Coventry was right.




Right - Stockport 2001; Cardiff 2012; Wrong -
I have few interactions with stewards when tra
Leeds, derby, man u away was discusting how
Derby got it wrong by a country mile ! Watford




Leeds, Derby, Man Utd & a couple of others ve
Don't travel away enough.
Millwall was policed very well, they kept us info
It can vary from season to season
RIGHT - Ipswich, Norwich, Leicester, Brighton
Reading very good, friendly and helpful. Derby
Derby got it majorly wrong as did Reading, I th
none last season.we are all guilty before we ev
cardiff good. peterborough good.




I have had no great trouble with stewards this
Hull and Derby were very bad. Why not allow
stewards at derby and leeds were awful and ag
Cardiff, Middlesboro are both very good. At the
Derby County- tried to incicte a situation with s


Derby stewards seemed to be trying to find tro


most clubs stewards are very good in this divis



Right: Cardiff, Coventry, Brighton,   Wrong: L


Coventry can be bothered to let you out for a s
Good one's last season-Peterborough,Brighton
southampton/birmingham,low key & friendly,de



Cardiff stewards were excellent.
Reading away was OK




Brighton stewards seemed to treat fans as cus
Southampton and West Ham was well policed



Derby terrible stewards
Reading, treating us all as thugs rather than or




The little clubs get it right, the bigger clubs with
don't recall - most clubs get it about right
There was a fare amount at derby. And they w


Reading got it right. We were a noisy bunch in
Haven't been to enough in recent years




MUFC - wrong Reading - wrong
Peterborough; were really friendly Reading: fr
Peterborough was spot on all the rest over the
Porstmouth and West Ham were very good, wh




Derby used to get it right, not now.
Not sure on specifics




Leeds were atrocious, incredibly aggressive fo
Cant comment really comment only went to Br
From memory, Hull get it wrong, Charlton get i


All clubs have mostly good, and some bad stew
Derby got it very wrong and Watford too - aggr
I cannot recall. Personally I have never engage




Brighton were very good, Southampton were a
Rarely are we treated right
Poor Derby - poor (but used to be excellent) G


Millwall and cardiff. Both sets of stewards frien
Aggressive stewarding at Derby. Stewards see
Derby county are rude and antagonise fans als
Notts Forest & Derby very good




good stewards: doncaster, ipswich.poor stewa
Doncaster get it right So did Brighton Derby g


Personally didn't experience any problems with
I think most Clubs do OK
DERBY WAS APPALING




Derby got it wrong. Use of video camera and h
Right: Brighton - welcoming to away fans. Wro
dont really travel away.
Wrong- needlessly targeting supporters groups
Derby terrible stewarding
Millwall - right - they understand football fans
Cardiff get it right. Reading get it horrifically w
Went to two away games this year and I felt Re
Millwall, Manchester United
Peterborough was great, derby very bad.
Brighton Stewards - Nice & Friendly Brighton




Cardiff very good, Millwall good, Derby vey ba
Which club gets it right: Which club gets it w
I have never had a particularly bad experience
Of the grounds i visited this season, southamp
Derby. "Give a man a hi-vis and he will becme
                                                  COMMENTS
Leeds stewards were very aggressive and i saw them chuck around many fans. The rest seem to steward in the
same way.

some clubs have friendly stewards. others have useless tight arses.

No comment
Reading were very good very friendly
Derby wrong over zealous. Selhurst bully boys and massively un helpfull Hull Spot on Brighton Spot on
Peterborough Spot on Coventry spot on Millwall over zealous
All comes down to respect
Right - Most do - Portsmouth, Ipswich to name a couple. Wrong - Derby
From where I have been many clubs get it right. I felt Leeds and Cardiff stewards were pushy but then clubs like
Burnley have great stewards, helpful and approachable.
Derby was awful stewarding very aggresive towards us . Birmingham was good.
Southampton had very friendly helpful stewards, man utd had very very heavy handed stewards who used
excessive force during goal celebrations which made a number of fans more aggressive towards them.
Coventry get it right, Leicester and Derby get it wrong, aggressive attitude towards policing caused trouble rather
than resolving it.
Millwall very bad for standing up and the stewards shouting at you, southampton very good and man united in the
cup this year.
not prepared to say. Just that you can tell who have a good safety officer and are up to date with their training and
qualifications for stewarding/security/rapid response teams.
Crawley town wished us a safe trip home and Charlton stopped me from getting in the ground as I was helping a
man with a young boy.
Birmingham: allowed those who wished to stand to go to the back however they underesimated the number of
palace fans meaning many were forced to stand on the stairs during the first half Leeds: terrible stewarding, they
attempted to eject a fan for standing on his chair and for having his shirt off causing intense confrontation
between fans and stewards almost causing a fight during which I saw stewards pushing fans. When my father
asked the head steward why they and tried to eject that palace fan he stated that the fan had been warned when
this was clearly not true, the fan was stood slightly behind me and any steward would have had to pass by me to
Stewarding is generally fine, sometimes excessive force is used over small things such as taking pictures.
Only went to Manchester United and Derby Last season and steward of both very aggressive
Most clubs get it right apart from Derby County, Bristol city, Cardiff and Millwall. We are on the thick end of it
every year at them places
West Brom are very good - a laid back approach and just let everyone get on with supporting their team Preston
and Leeds are some of the worst, they will eject people for seemingly no reason - I think last time I went to
Preston I witnessed over five ejections, and I could see absolutely no reason for this
leeds got it wrong stewards are just thugs
manchster united are rubbish and rude.
derby, very wrong, im sure you have heard why. Cardiff, right, leave us alone and we are a nice bunch, even
dealt with the unfortunate smke bomb sensibly, it was not really a big deal.
Don't travel much these days but, surprisingly, Millwall is good example of good policing in difficult
circumstances. I travel by train to the New Den and have never had any trouble. The set-up at Brighton is poor,
mainly travel arrangements by train from Falmer station. Policing has never been good at Brighton, going back
leeds/forest poor. peterboro/portsmouth/bristol good
I go to most away games. Coventry, West Ham & Blackpool are good. QPR & Cardiff are poor
Man utd away wrong too excessive, southampton good.
Leeds, Derby, piss poor. Millwall, Westham were ok. Treat fans with respect and it will be returned.
Usually OK low profile and generally helpfull
Most clubs get it about right with the exception of Charlton whose stewards sometimes seem over aggressive and
stop you taking newspapers into The Valley on the grounds that they can be used as offensive weapons! Yes, I
can see their point but against our own supporters?
At Reading they'd closed the block I should've been in, but were directing fans with tickets for that block to empty
seats elsewhere. Minimal fuss.
Never had any issues with stewards
Some stewards think they are Police officers and have more powers then they actually do.
Inthe ground Birmingham were spot on, and to be fair inthe ground Watford was ok. Getting it wrong. Derby
were by farthe worst. Antagonistic and violent stewards and "response teams" Forest were bad and Leeds were
bad too. Brighton to be fair stewarded a high risk game very well. The stewards that stand off and don't
antagonise often leave the best taste. Birmingham FC stewards were roundly praised for the way they stewarded
our match. Credit is afforded where it is due
Can't speak recently, but when I used to travel regularly there were some terrible examples of stewarding.
Only travelled to four games, no problems at any. Cardiff seemed particularly pleasant and helpful.
Leeds = Wrong Derby = Wrong Millwall = Right MBoro = Wrong Bristol = Wrong Coventry = Wrong
Cardiff stewards were very engaging at the away league game
Don't make enough away games to have a real view.
west ham got it right - quite relaxed, friendly derby got it very wrong
Ipswich,West Ham treat fans with respect. Hull,Leeds,Reading treat all fans like is the 70/80s
I do not normally travel to more than a handful of away games during a season (only five last season). I find the
majority of away stewards friendly and polite but again this is probably an age thing.
Brighton good -Milwall and Charlton can be poor
basically there teams we dont have any problems with the police are ok(i.e. ipswich, norwich, leicester etc), when
it comes to the likes of milwall, brighton and charlton your treated like cattle...
Ipswich, Doncaster, Millwall, Brighton
Brighton-all very friendly and helpful. Cardiff-not at all helpful and too many 'jobsworths'
Neer had any problems.
had np problems with any stewRDS
Cardiff stewards were barely noticeable and this hands off approach works well.
Old Trafford good, apart from response team. Cardiff good. Millwall and coventry ok
I thought Brighton was not too bad, Leeds was awful and especially the staff in the ground treated us badly
Millwall - right. Always feel safe in what could be a hostile enviroment. Peterborough - wrong! Terracing makes
it more difficult - but a supporter near me need first aid and it took ages for someone to come and help. The initial
steward on the scene was unable to contact St Johns or someone more senior.
Middlesborough/Hull/Burnley were good Most of the others were not,especially Derby and Reading
Derby-Wrong, rude and obnoxious Birmingham- right- treat people with respect and deal with any trouble
appropriately and without causing any fuss
Birmingham got it right. Were friendly and behaved well with fans.
Leeds definately get it wrong. Their stewards are ignorant little hitlers to say the least. They talk to you and treat
you like dirt. Some of the best stewards are at Birmingham. I think on the whole though as far as stewards are
concerned it is more a case of the individual person as some think they are deities!!! Others are friendly, helpful
N/A
Doncaster get it right Brighton get it right Derby get it wrong Reading get it wrong
Everyone gets it right except Charlton. Everyone there seems briefed to give us as much incovenience as
possible. They onlt let one person through the turnstiles every 2 minutes or so until we miss the 1st 20 mins of the
game. The Stewards are heavy handed and obviously have this hatred of Palace drummed into them.
On occassion because of Palaces Reputation noawdays we can be treated differently
I have yet to have a problem with away stewards personally but the stewards at Selhurst Park could do with a
little people relations training. For the job they do there will always be tension with some supporters, they do not
do themselves any favours by being abrasive to the majority of the crowd.
Hull - excellent; Reading - fairly good; Derby - overtly aggressive
Derby awful, agressive, violent. Again, Peterborough fantastic. Brighton were a mixed bunch, Reading
aggressive, Cardiff ok.
Watford were abysmal, rude and verging on aggressive. I've never had problems with other stewards personally
I have only attended a couple of away games, both Derby and they did nothing right in the league game, it was as
if they hired hooligans as stewards who wanted to fight. The cup game had stewards throwing their weight about
shouting at 12 year old kids, not nice or needed at all.
stewards are pricks and mostly too harsh
cardiff stewards wer quite good. very helpful when i turned up late and pointing me where to go etc.
I only go to 2-3 away games per season. Both police and stewards at Cardiff were very good: the police were
there but were not at all intrusive.
Cardiff - friendly and provide helpful solutions eg provide cups for drinks as an alternative to bring drink into
Derby stewards were very good initially and were helping to move family groups as the CPFc fans were standing.
A different group stewards later appeared who were aggressive.
Allowing flags, banners, drum etc. is always good when away stewards allow this and don't hassle for standing
up. When hassled for standing up etc. they are getting it wrong.
Leeds is the worst I have ever been too, along with Hull, doing anything they can to kick lads out for no reason
whatsoever, made the 6 hour tripped to hull last season, 10 mins in got kicked out for holding on to a 15 year old
kid who was getting dragged out by 2 stewards for being in the wrong seat.
Cardiff - very good and reaonsable
I have seen Birmingham, Swansea and Sheffield wednesday get it right. really bad wrong ones being Derby, Hull,
Manchester United.
doncaster away was a good environment and I honestly can say the police were almost invisible and when we
asked for info they were polite and happy to inform/direct us. watford away is massive excessive and poor but in
the town I always find the police pre game very polite. Brighton after the game the police outside the ground were
fantastic, even engaging in conversation and keeping the peace positively
Leeds, Derby, Man Utd, Forest, Watford all awful. Hull, Brighton, Leicester, Birmingham, West Ham all good
at brighton they allowed after the game for palace and brighton fans to mix together. brighton fans were throwing
stones and coins on the bridge but the police took about 5-10 mins to stop them.
The stewarding at Portman road was a good example with a segregated area policed by a few stewards, Brighton
get it very wrong with a non existent segregation system at the station or near the entrances to the stands
Reading stewards were good, were laid back and opened up more space for Palace fans
Cardiff Coventry were good some seem to get get it so wrong.
Right- West ham Wrong- Millwall
Birmingham city had the best stewarding. They didn't mind where you stood (whether it was in the correct seat
number), friendly stewards and they were lenient which is much better than having stewards that are strict.
I've found the police friendly and had good experiences at most away days - Peterborough police were great.
Generally don't go to many away games though.
I never have problems with stewards, mainly because I don't turn up to the game blind drunk, I smile and chat to
them rather than swearing and being aggressive, and I follow their instructions (which is mainly "sit down
please"). However, some stewards seem to expect trouble and match the aggression. I noticed this at Leeds in
particular last season.
Derby got it wrong, aggressive stewards. West Ham got it right.
Derby wrong, Cardiff right.
Birmingham, reading stewards were fantastic but the derby stewards were too power crazy
Friendly and helpful stewards.
Cardiff is good. Some clubs are heavy handed but if you just go to watch the game and have a sing song and
behave like a civilised human being then you wont have any problems
Most away clubs stewards cause nothing but problems for us away fans, they find any excuse to try kick us out!
most of the things police laugh at when the stewards try and get the police to help them. Derby county's stewards
were rude and very un helpful.
reading get it right. very leniant and non aggressive. Brighton got it all wrong, way too leniant outside the ground
. west ham were decent birmingham were terrible they escorted palace fans to a birmingham pub hull is
disgusting there is no police outside the ground. man united have got police that are worse that polish. We got
off the coach they stood on my shoe and pushed me i hit the ground next thing i'm with all my mates along with
other palacee fans in the back of a van being hit in the ribs repeatedly and called 'southern scum'' but they really
are the jobsworth ones
Peterborough- very low key policing even with a large away following. Watford- Restriction on sale of tickets.
Made up family section which did not exist. Constant filming of fans. Had to request police, (in riot gear) to move
so that my 4 year old son and myself could see the football pitch from our seats.
http://www.flickr.com/photos/cpfc/6247259753/in/pool-1348837@N23
Generally quite friendly, Derby stewarding was appalling.
I heard on the internet forums that the stewarding at the Derby County game at Pride park was very aggressive.
Please see this post from the BBS forum about this: http://www.cpfc.org/forums/showthread.php?t=232100
"I'm starting to get bored seeing topics such as these constantly appearing on here after matches but I feel
yesterdays treatment of Palace fans was the worst I have witnessed at an away game this season. The
stewards seemed to have several different 'operation teams' , in different coloured jackets. Throughout the game
they were constantly reforming and repositioning their 'squads' as if they were having to control this wildly out of
control anarchist protest. Then who was the bloke down the front in a stewards jacket smuggly grinning whilst
filming the whole Palace support for the entire second half. What gave him the right to do that? Was this all
because Palace fans were standing and chanting? Surely there was an alterior motive. ...And then at full time
the inevitable happened. They grabbed 2 Palace lads whilst announcing that they were 'under arrest' (pretty sure
best ground last season peterbourgh. worst leeds
most clubs can steward very easily by not getting into the crowd over trivial matters. Derby stewards were very
good until the game finished where i witnessed first hand physical violence towards palace fans as they were
trying to leave the stadium
Derby got it wrong and reading and Birmingham got it right
Again - best Brighton (and it hurts to say that :()and worst Derby
Good = Peterborough Donny Cardiff saints Birmingham Coventry Bad= hull Leeds watford derby
stewards at cardiff especially had a laugh and treated you like adults and was really relaxed which lead to no
trouble
Notts Forest are very rude and unhelpful Derby is very bad
Leeds - Wrong. Bullying tactics and informed that they were encouraged to be tough due to our reputation.
Doncaster (2011) - right. Let our fans get on with supporting the club on what was a big day for the team.
right: cardiff, watford, - very freindly and helpfull also polite and not rude or bulshy with no trouble at all.
wrong: leeds, brighton, milwall very aggresive towards way fans treating ALL FANS!! like hooligans as if they are
going to cause trouble and being very very rude and inciting trouble.
Brighton, Leeds and man u were ok. Peterborough was very good as was Pompey.
Reading - allowed banter between fans and weren't too aggressive.
Derby was a catastrophe Brighton was great
due to having family in the northwest i tend to go to games in the Northwest (blackpool, burnley, etc) I've not had
any problems with stewards there. they tend to be fans, knowledgeable of football and of low numbers, when I've
ventured to midlands they've tended to be contract staff and quite unapproachable. don't get me started on the
charlton stewards.....absolute disgrace, no comeback to complaints and act as if untouchable.
Doncaster... Polite and helpful. Happy for people to have fun and stopping people when they get carried away.
Leeds/Derby/Watford/Reading... assuming that people will cause trouble, forcing people to drink in certain pubs/
walk certain ways and sit on their hands in the ground
Peterborough away, the stewards let us get on with supporting our club. Blackpool away, stewrads were very nice
and helpful. Man utd away, stewards where very heavy handed and looked for the tiniest excuse to chuck
people out which caused a lot of tension and problems.
Have never had many problems with stewarding, Coventry is always a good ground to visit as is Barnsley.
Millwall stewards also seem to get it right too.
Cardiff had it right, no need for pettyness, simply there to sit back and not intervine unless completely nessisary,
laid back and relatively pleasent. Hull, Leeds, West Ham, Derby are the worst of a bad bunch. Seeking
confrontation, actually violent, crazy scenes to witness from people who should simply exist to show you your
seat and the way out in a fire alarm
Brighton Stewards were great fantastic. You could have a laugh with them, were helpful treated us like humans.
Derby County, very poor a section of the fans seem to get targeted. Not sure why or what for as there was no
incidents between the two sets of supporters. Everybody was there for a fun day supporting our teams.
I haven't travelled away very much in the past few years but from previous experience Ipswich and Norwich are
usually quite good.
Birmingham away, the stewards were content to leave everyone to their own business so long as no-one caused
trouble, it was a stand where you want policy basically, & no-one had trouble. West Ham's stewards were good,
no problems with them. Coventry's stewards were also fine.
Not been to enough grounds to really comment - what they should all be aiming for is to be helpful polite and use
common sense and not be the equivalent of "klittle hitlers" in their bright jackets
Cardiff get it right. Big game but still low profile stewarding. May have been some "Palace" stewrads there not
sure. Peterborough get it right as well, can't remember seeing any police despite big Palace contingent. Derby get
it wrong - Stewards employ ~CCTV and deprive genuine well behaved supporters entry into the ground.Over
zealous.
Most away grounds I have been to have been very good especially Peterborough , Ipswich , Cardiff , Scunthorpe.
Friendly and very helpful .On the other hand Charlton were most unhelpful , antagonistic and looking to find
Right = friendly treated like a normal citizen@ p'boro Wrong= Derby, filming fans, they were enticing trouble
with the heavy handed nature
At grounds with no visible police presence, they can act like fascists. Event stewards brought in for bigger
matches are even worse (Charlton)
From experience Liverpool and Manchester City had friendly helpful stewards who used common sense - other
clubs such as manchester Utd and leeds were the opposite
Right - Birmingham, Brighton, Millwall, West Ham, Watford, Middlesboro, Blackpool Wrong - Derby, Forest,
Leave fans alone unless there is serious reason to get involved too many stewards are power crazy and looking
for/creating issues
I believe that Stewards are important in fan safety at both home and away games. I also believe that in the last
month or two of this season, the stewards at Selhurst Park have made a remarkable improvement. Stewards at
Middlesborough I found to be very friendly and were happy to remain as a helpful team. The best stewards will
not be remembered, they are not something most fans should experience at a football game. Stewards at
Leeds, Derby, and West Ham are possibly the worst I have experienced in many years of following Crystal
Palace. I am extremely concerned that stewards at Leeds seem to be ex members of Hooligan groups, with a
violent and aggressive presence. I found similar attitudes amongst stewards at Derby, while stewards at West
Ham seemed to be bored in their job and looking for people to throw out at a seemingly friendly game.
birmingham last season got it spot on in every way whereas derby got it wrong by filming us and treating us like
criminals!
Derby wrong
Birmingham City had excellent stewards - friendly, willing to solve problems amicably rather than getting
aggressive.
Man Utd away didn't have any problems with any stewards, all very friendly. Derby stewards were friendly until
the camera came out and their persona suddenly changed for the worse.
Far too many grounds visited to pick out individual ones. Generally speaking I have no beef with any other
grounds. Even Brighton/Millwall stewarding was ok by me.
Derby county very wrong ( see 17) Burnley excellent
Charlton is shocking and my understanding is that the firm that they use employ off duty personnel from Belmarsh
prison. Customer service left wanting a bit!
Leeds have disgusting stewards. Brighton have good polite stewards.
Brighton,Southampton,Birmingham all got it right because they just let us sing be football fans,
Derby,Ipswich,Leeds,Watford the stewards at these games just wanted a fight and any excuse to kick someone
out or attack someone especially at Ipswich when I saw a steward in front of 3 policeman just attack a fan the
police arrested the fan and made sure the steward was ok truly shocking.
Cardiff, very friendly. Hull, rude and unwelcoming. Derby and Leeds, aggressive.
no real opinions here - all the clubs I went o last season seemed OK - but (just as at Palace) I guess there are
'bad apples' in any local stewarding setup.
Notwithstanding the approach of the police at Watford, the stewarding was reasonable. Likewise Doncaster and
Coventry and in previous years both Sheffield clubs. Derby was atrocious and I won't be returning.
brighton... too heavy handed or non-existant. doncaster..... didnt notice the police and no trouble at all
From memory both Ipswich and Barnsley were fine, they know the difference between fans generating
atmosphere and fans getting too boisterous. Leeds however were disgraceful with in your face angry stewarding
as well as one of the senior stewards wearing a 'Service crew' hooligan badge on his lapel... It was as if Leeds
had just arranged for their own heavies to sort out the away end.
I have only been to Manchester Utd, West Ham and Reading away this season, I think the stewarding at those
grounds were OK. The Reading stewards had to put up with a bunch of idiots who arrived late and were drunk
and startedv to give them verbal and coped with that well.
Leeds, Derby, Nottingham Forest, And Possibly Others as attended all away gamesand found this extremley
annoying through out the season and found these three by far the worst The Attitude of The Steward was wrong
and They Didnt Help Them Self and Caused Trouble Due To There Actions i.e Filming Supporters and Blocking
people veiw for no reason and even when asked to move as people could nt see refused to and at leeds was
constantly being asked to sit down non stop which was ridiculous as if i did wouldnt have been able to see as the
perosn in front was standing.
no club gets it right because the crap that dorans tells them
Derby, being without a doubt, the worst stewarding of the season with stewards acting violent towards supporters.
Stewards at portsmouth and blackpool, were both fair and no trouble was caused.
leeds and derby were dreadful
Peterborough and Millwall do well not pass aggrresive ever
Derby/Leeds/Man Utd only ones I've seen get it wrong, Brighton stewards and Police in and around the ground
were absolutely spot on. Treated people with respect and not as criminals.
derby was wrong, Coventry was right.
Cardiff away was the best stewards as the moment we got there we had smiling faces and cheerful interactions
which is quite different in other locations, in particular Derby away, stewards tried to grab one of my matey
because he ripped a chair off, funny how cctv showed a different person. I have also had my jacket pulled to
peices by palace stewards at Birmingham at home I think as they tried to pull me over the barrier.
Peterborough were good, standing and allowing singing. Brighton were ridiculous, caused more issues than they
solved. Totally over the top away and at home.
Right - Stockport 2001; Cardiff 2012; Wrong - Derby, Watford 2012
I have few interactions with stewards when travelling away
Leeds, derby, man u away was discusting how the treated us
Derby got it wrong by a country mile ! Watford and Peterborough were well stewarded
There is a chasm in standards between clubs. Some stewards blatantly look to evoke trouble whilst other clubs
such as Brighton should be applauded for defusing hostility by ensuring all staff are friendly and courteous
I can't go through them all but examples of poor stewarding were had at Derby in the league (they were great in
the up) where there was seemingly a team employed to bully, intimidate and assault the younger away fans. At
Leeds there was a violent and aggressive "response team" who essentially decided to start throwing celebrating
fans out. Horrific. Had good experiences at Barnsley, MIddlesboro, Brighton and Derby (cup), The basic rule to
good stewarding is allow the away fans to organise themselves and be good humoured. Problems arise from
overly officious and demonstrative stewards. They have a really hard job as their role is to enforce the
unenforceable at away games really. The best clubs have unreserved seating, a minimal presence and see their
role as support if needed.
Leeds, Derby, Man Utd & a couple of others very bad Cardiff, birmingham & a couple of others very good
The only one that springs to mind in getting it badly wrong was Charlton a few years ago. I find most of the clubs
have a few stewards who are over the top but a sensible approach keeps me away from them.
Don't travel away enough.
Millwall was policed very well, they kept us informed and were friendly as were the stewards.
It can vary from season to season
RIGHT - Ipswich, Norwich, Leicester, Brighton, Southampton WRONG - Leeds, Derby, Charlton, Watford
Reading very good, friendly and helpful. Derby, confrontational and un helpful
Derby got it majorly wrong as did Reading, I think Brighton were pretty good to be honest.
none last season.we are all guilty before we even leave home.
cardiff good. peterborough good.
Most clubs get it right. Derby treated us like criminals. I am a primary school teacher with no criminal record. The
police didn't treat us with respect at Millwall. Then the home game they let Millwall do what they want but heavily
policed us again. This isn't fair.
Derby - wrong. Created a problem out of nothing. Manchester United - wrong. Created a huge problem out of a
situation that could have been dealt with by a simple, courteous request. Peterborough United - right. Let fans
go about their business and hence there were no issues.
Cardiff and birmingham stweards were good. Derby and leeds were awful grabbing me and pushing me down
the stairs with no justification
The stewards at Upton Park weren't too bad and there weren't many stewards separating the Palace fans and the
West Ham fans which was good.
derby from what i heard was all wrong. birmingham i thought was pretty good, didnt have a problem with
standing and told singers to go to the back.
Millwall away on NYE was a great example of good stewarding. Friendly stewards, happy to have a chat and
banter with the fans. Some clubs hold away fans in for a certain amount of time after a game (whether 10-15
minutes). Palace fans were held for 15-20 mins away at Millwall which made sense. With Palace it always seems
to be us, the home fans that get inconvenienced - why is that?
Right - Cardiff, (calm, let fans stand) Birmingham, (Let fans stand in areas at the back without seats as it meant
everyone was where they wanted to be in the stand) Ipswich, Bristol City, Leicester, Brighton. Wrong - Derby
(Excessively picky about silly rules causing problems that are well documented), Leeds (One steward had a
tattoo of the Leeds Service Crew logo. Should a member of a hooligan group be stewarding away fans? They
were generally picky about rules that don't cause problems and in asking people to sit/move they caused more
trouble), Reading (Kept a large group of fans down the front who wanted to stand. Should just let them go up the
back as it caused aggravation at the front and people couldn't see.)
I have had no great trouble with stewards this year
Hull and Derby were very bad. Why not allow fans to sit where they like within our block
stewards at derby and leeds were awful and aggressive..Bristol city,cardiff were good.
Cardiff, Middlesboro are both very good. At the other extreme is Leeds.
Derby County- tried to incicte a situation with some fans and only made it escalate.
Birmingham got it right. Allowed fans to enjoy the day.yes standing. Numerous clubs have got it wrong for
different reasons. safe standing would impove things.
Derby stewards seemed to be trying to find trouble.
Charlton's stewards were disgraceful the last time we played them. Aston villa's stewards were aggressive and
approachable, Doncaster's stewards were very good- friendly and in good humour.
most clubs stewards are very good in this division better than the police. only derby policing was excessive
Best clubs are where you dont notice stewards or police. I mean they are there but they don't interfere with
enjoyment of match by constantly walking up and down gangways and having a go at people for no obvious
reason
Right: Cardiff, Coventry, Brighton, Wrong: Leeds, Derby
Derby and birmingham had very friendly stewarding and police whereas watford there were excessive amounts of
agression used towards an individual whilst celebrating the goal
Coventry can be bothered to let you out for a smoke most others are to lazy..
Good one's last season-Peterborough,Brighton,Cardiff,southampton Bad one'e last season- Derby,Man utd,
Cardiff, spot on. Stewards were friendly, approachable and willing to chat. Derby and Coventry, rude, aggressive
and more likely to cause than prevent trouble
southampton/birmingham,low key & friendly,derby just awful.
Certain clubs have stewards who are non-aggresive and only intervene when there is an obvious problem -
others at certain grounds I can mention Charlton, Hull and Derby appear to have an agenda of targeting people
for very little or in some cases, no reason at all.
Cardiff stewards were excellent.
Reading away was OK
my only away game was derby last season.a very mixed bag of stewarding.the normal ones were absolutely
superb,friendly,helpful, took friendly banter in good spirit and with a smile on the faces,amongst the best ive ever
seen!and then there were the "response"ones i have no idea what they were responding too as nothing had
happened but in the 2nd half they suddenly started pointing a camera at the most vocal area and then started
charging aggressively up the stairs and randomly attacking people close enough to me to know that nothing of
note had happened.this and the appearance of the 2 met police further down the stand changed the mood
completely and perhaps with many other clubs could well have caused serious disorder.
Right. CArdiff- sensible laid back and used common sense. Treats fans like human beings Wrong. Leeds. Ex
hooligans As stewards winding fans up (see service crew tattoo). Man ute Aggressive snatch squads attacking
people for little or no reason. Derby. Assaulting fans and causing trouble. Making false allegations
Leeds- Very wrong, over agressive, stewards wanting trouble from the first minute you get into the ground making
atmosphere volatile when it need not be. Doncaster- Stewards were leniant, let people sit where they wanted,
allowed drum in, allowed banners in, game went without any hint of trouble and all fans had a great day out in a
happy atmosphere.
Peterborough was excellent, Burnley was good, Birmingham was very good, they just let the fans enjoy
themselves, Derby, Middlesborough, Hull, Leeds were poor, to aggressive, they seemed to have a agenda
Clubs which impose restrictions and anti social measures on supporters when no trouble has even occurred at
low risk games.
Brighton stewards seemed to treat fans as customers, rather than a nucence.
Southampton and West Ham was well policed I thought.
Cardiff get it right for me. At the League Cup semi their stewards were helpful, friendly and polite. Also goes for
Forest and Southampton. One club that get it badly wrong are Derby. Their stewards were extremely
confrontational, which turned to violence toward Palace fans. Man Utd have a similar problem.
Derby terrible stewards
Reading, treating us all as thugs rather than ordinary fans
I don't think I travel enough to comment. Reading regularly get it wrong, Brighton weren't great outside the
ground, saw a police horse knock a BHA fan over, other BHA fans assumed it was a palace fan & all hell broke
loose! Fortunately I was just behind the 'action'!
I haven't personaly had a problem with stewards at any of the away games I have been to this season, the
attitude to standing seems to have become quite relaxed. I only heard of problems at Derby but I wasn't there.
only went to derby last year and some of looked like general stewards were very polite and helpful but the
stewards coming into the crowd were over the top along with the constant filming was very intimidating and took
the shine off a very enjoyable day i wont be going to derby with my family again
I think Palace get it right now that they have removed the 'rented in' solution and have the same guys there that
fans know and respect
I was impressed by the Brighton stewards although the could have let us know to stay in the ground and have a
drink rather than going to the station. Didn't notice the stewards at other grounds which I guess they were doing
The little clubs get it right, the bigger clubs with the nearer grounds tend to have a more less tolerable attitude
don't recall - most clubs get it about right
Too heavy handed at some (Derby most obviously) but very good at others (Birmingham and Cardiff cup games
spring to mind. Derby - a vast overreaction to nothing much happening. I couldn't see any trouble - perhaps a
couple of fans were swaying a little through consuming slightly too much beer, but not causing trouble, then
suddenly all hell let loose as they started chucking people out left right and centre. Man Utd was OTT when we
scored - someone was filming an ejection and had his phone thrown down some steps by a steward involved.
Both Cardiff and Birmingham the stewards and police kept their distance and did not feel the need to get involved
at every minor thing (cardiff had sgregation down to a row of seats ad some stewards as opposed to the block or
2 of seats used at selhurst
There was a fare amount at derby. And they were aggressive.
Brighton policing was very bad, but that is because Falmer station is woefully inadequate as a transport hub for a
Championship football club.
Reading got it right. We were a noisy bunch in the pub, but allowed to have fun.
Haven't been to enough in recent years
Derby - wrong. Friend got dragged away by stewards and arrested through the false claim that he broke a seat,
which was false and has recently been released without charges. No aggression had occurred between fans at
all. I was with the fan at the time, and the stewards entirely false statement about the fan was sickening,
Birmingham - fine. They let fans sing, be passionate and there was no trouble. Just two examples on either side
Derby was the best example of getting it wrong - excessive numbers of "mercenary" stewards brought in for that
game only
MUFC - wrong Reading - wrong
Peterborough; were really friendly Reading: friendly Middlesborough: Stewards good
Peterborough was spot on all the rest over the top, Brighton didn't have a clue.
Porstmouth and West Ham were very good, whilst others like Leeds and Derby very bad.
Ipswich good. West ham good....allowed fans to watch the game without being fussy and pulling peole up for
petty reasons
This can vary from year to year. What I can say is that some seem to respond on police advice and 'ramp up'
stewarding for a palace visit when it is totally unnecessary. Derby county in particularly was truly shocking.
Derby used to get it right, not now.
Not sure on specifics
Brighton got it right, they were courteous and realised the fans were just noisy and not out to actively cause
trouble. Leicester seemed OK too. Charlton stewards have been awful before, overly aggressive for no
reason, thinking they are above the law.
Preston, Blackburn, Liverpool, Everton, Tranmere, Wigan, - get things about right. The worse stewarding I sw
was at Sunderland one Tuesday night - 150 Palace fans v 23,000 Makems. Stewards were constantly telling us to
sit down. They wanted to eject one 13/14 yr old fan - only the Met Police rep on duty that night stopped this
Leeds were atrocious, incredibly aggressive for no reason and seemed to want to start trouble.
Cant comment really comment only went to Brighton last year, and staff within their ground were great
Peterborough away and man. U away was good, not intrusive. Derby stewarding was awful- apparently down to
bad intel about us.
Right : Cardiff City Leicester City Brighton Doncaster Middlesbrough This is because the stewards are
friendly, give helpful advice, leave us to police ourselves, only stepping in when things get out of hand. Wrong :
Manchester United Derby County Leeds United Ipswich Town Their stewards I found to be little more then
thugs in jackets ; having my own phone chucked at me by a steward at Old Trafford (caught on film), mate with
his children punched by an officer at Ipswich, arrested and assaulted by a Copper at Leeds just examples.
Anyone is a target, particularly youngsters.
Cardiff, Derby and Leeds got it wrong. Seemed to incite anger when there was no danger whatsoever.
Peterborough, Watford and (from where I was) Brighton got it right - just let fans do their thing, didn't needlessly
cause inconvenience.
Stewards at Manchester United and Derby County are amongst the worst that I have seen. Stewards at Brighton
and Middlesborough however where much more laid back and helpfull.
Leeds, Derby, Man Utd - wrong - stewards in groups pointing out fans which they are watching, then going in mob
handed, and aggressively pulling out just one fan. I'm sure you've seen the picture of the fan at Derby held by the
throat by a steward - similar happened at Man United - if you then film what is hapening on a phone, they take it
off you and delete it citing that you mustn't film at matches due to copyright - more like destroying incriminating
evidence. Peterboro - got it right - over 3,000 Palace fans there on the hot opening day of the season - thouands
on a packed terrace, with a boisterous section of younger lads jumping around, yet they didn't go wading in with
stormtroopers, they just occasionally called into the crowd and respectfully asked fans to stop what they were
doing, which had the desired effect. Respect gets respect back.
From memory, Hull get it wrong, Charlton get it wrong, QPR wrong
very dissapointed in the stewarding at derby where rude and aggressive stewards ruined the game for many. but
iv always been impressed by clubs like barnsley and there stewarding the clubs that love football rather than
All clubs have mostly good, and some bad stewards. Not enough is done to rid the clubs of the stewarding thugs.
Derby got it very wrong and Watford too - aggressive use of rapid response teams
I cannot recall. Personally I have never engaged with stewards.
Policing and stewarding at Peterborough was about as good as it can get.They were on hand at the station and
as we left it they saw we were lost and engaged us in conversation before directing us to a pub we were meeting
friends at.3200 of us there and I have not heard one bad word said.
The Cardiff away semi final was the best stewarding I have ever experienced at any away ground. They were
friendly, polite, communicative and helpful.
liverpool and manchester City stewards were friendly and reasonable - manchester Utd and Derby were
aggressive and excessive. We are paying customers which is often forgotten.
The stewarding at Leeds this season was disgraceful, there were 2 stewards intent on making a situation when
they got one it could of got very nasty, needlessly kicking out a fan which sparked an uproar in the crowd.
Middlesbrough away was not to bad for a change and also Birmingham got it right. I also heard very good things
from Portsmouth stewarding this year.
Brighton were very good, Southampton were alright.
Rarely are we treated right
Poor Derby - poor (but used to be excellent) Good - Brighton - treated with respect and stewards helpful/polite.
Man U got it right as they had a laugh with the fans and were generally very approachable. Peterborough
stewards were good as well, for the same reasons.
Millwall and cardiff. Both sets of stewards friendly and helpful
Aggressive stewarding at Derby. Stewards seemed very easy going at Peterborough.
Derby county are rude and antagonise fans also Portsmouth were very unhelpful and rude
Notts Forest & Derby very good
The best clubs/police are the ones who understand the game and why people follow it so passionately and, within
reason, make allowance for people who want to have fun. It's a matter of common sense.
Most clubs stewards are fine. The real problem is amongst the younger element of our own fans who can't handle
their drink and become unneccesarily provocative towards any kind of authority and ignorant of their fellow fans.
allow standing at the back, allow seating where ever people please (so mates can sit together". Build relationship
s and be freindly rather than over aggressive behaviour
P'Boro have it spot on, was the best away day for me last season, if you dont notice the stewards or Police, they
are doing something right, Derby Watford & Leeds were the worst
Doncaster very friendly and direct the fans to their seats Nottingham Forest is another good one. Derby
stewards are a joke worse than any hooligan. Need a course in customer service.
good stewards: doncaster, ipswich.poor stewards: brighton, man u, derby, hull
Derby got their stewqrding wrong with a very heavy handed approach and filming of the fans for most of the
match, fans were being thrown out for next too nothing. Birmingham this season was very good, there was great
'banter' between the fans and the stewards and police allowed for the fans to have some harmless fun with each
other, almost the complete opposite to derby.
Remember Derby getting it wrong. Trying to make examples of specific fans who weren't doing much, if anything
wrong. Reading, Birmingham, Peterborough all seemed to get it right.
Most clubs have awful stewards, I find that they all support the home team and are prejudice towards us because
we support the other team. There are some very good grounds to visit, Brightons were very friendly
Doncaster get it right So did Brighton Derby got it wrong So did Portsmouth
Cardiff and Burnley got it right by treating fans like adults and realising that passionately supporting your team
does not mean you will go on a rampage and kill people.
Personally didn't experience any problems with stewards, but this could be because I'm older.
I think most Clubs do OK
DERBY WAS APPALING
Derby County- Way to over the top & heavy handed with the most aggressive stewarding I have seen in many
years,Ipswich -Jobsworth stewarding feet placed on a vacant chair led to eviction from the ground but some were
more apologetic,Man Utd-very professional,Millwall-after many worrying years seem to have it just right
now,West Ham-Proffesional if not courteous, Cardiff-Proffessional & conversed with fans.
When clubs get stewarding wrong there are too many stewards, again stereotype of CPFC fans being
troublemakers which only infuriates us (in general). At Derby there were 'response teams' who were not needed
and violent as you already know.
Birmingham stewards were very friendly and approachable the way stewards should be. Derby stewards were
not good as they threw fans out for basically nothing and used violence on some fans.
Derby got it wrong. Use of video camera and heavy handed stewarding.
Right: Brighton - welcoming to away fans. Wrong: Hull City, Derby County - heavy-handed stewarding.
dont really travel away.
Wrong- needlessly targeting supporters groups such as the HF
Derby terrible stewarding
Millwall - right - they understand football fans Man Utd - wrong - they don't like celebration
Cardiff get it right. Reading get it horrifically wrong. Some of them should be up for ABH charges
Went to two away games this year and I felt Reading stewards were friendly when approached.
Millwall, Manchester United
Peterborough was great, derby very bad.
Brighton Stewards - Nice & Friendly Brighton Police - Horrible & Treat fans like hooligans.
Derby got it wrong and i know that Palace made a complaint. Most are fine. The key to good stewarding is to be
friendly and approachable and not to unnecesarily make an issue where one doesn't really exist.
Derby got it wrong because they assaulted fans. Birmingham got it right because they stood back and let the fans
be a bit boisterous, which resulted in no incidents to speak of.
Cardiff very good, Millwall good, Derby vey bad
Which club gets it right: Which club gets it wrong: Derby.
I have never had a particularly bad experience at with the stewarding at an away fixture.
Of the grounds i visited this season, southampton and millwall seemed to have it right.
Derby. "Give a man a hi-vis and he will becme a dictator"
Policing of Crystal Palace Fans
Do you have any further thoughts about policing both at Selhurst Park
and in general?
                                                           Response
Answer Options
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                                                              221

                                    answered question               221
                                      skipped question              327




                                                                          Talk to FA and SIA and ensure ALL staff have u


                                                                          Police need to step back! Be less aggressive m




                                                                          Nope, just time needs to be spent analysing it to




                                                                          complete waste of overtime, questioned, kettled
                                                                          Police dont seem to care about how their action


                                                                          When the police respect the fans the fans respe
Just a need for common sense, its not hard to s




good humour beats aggression



There is a vendetta against the HF




Smile and interact with the fans




Stop high profile away fans leaving first. Keep th
Why don't they ask us what we think? Why do th




Not short of several A4 pages!




no
All in all they make no impact on match day


Awful
as said. Total overhall needed. Sack the two in




Less police more stewards
It needs to be more thought through. 99% of fan
All football fans seen as hooligans and treated i




Just that low key games should not unnecessar
yes tell us in advance if they are going to block
at selhurst park the policing is generally good b
Mainly they are unnecessary
They need to got treating palace as a joke to do
The Police do not want fans to enjoy football, an
Lose the attitude of conflict




Less is more.




No more walls. No more experiments in crowd c




Far to excessive with number of police and stup




just treat us like human beings were not animal
As I said earlier, it seems to have got much mor
I thought the policing of the past season on a w
Makes the whole experience of the day more on
nothing other than what i have said be4
Millwill policing is generally good, strike a balan
Stop wasting our tax on excessive policing at 'm
Treat us like home fans and not like animals be
They need to communicate with fans and the cl




Too excessive and they impose their wishes on




No




police seem determined to spoil peoples fun da



As said. Police the away fans not the home. Film
Tone it down, then there will be fewer issues.




They appear to have a large presence when the
stop talking to each other and start engaging in




Far too agressive and too many, but also very h




Too many at home,games especially between t




selhurst ok apart from road blocking -terrible
The metal wall at Serlhurst was bloody insulting
No




Sack Mike Dorans and get someone in who is a


Sometimes I feel like an away fan at Selhurst. T
Don't inconvenience home fans just because th




When every thing is fine so are they but if it goe

Respond to events and not what they think may




I have absolutely no problems and never have h



Get rid of Dorrans!
Need vast improvement, more communication,


just get rid off the foolish barrier


Heavy policing is a symptom of the legal framew
My thoughts have been covered I think.




It could be improved by talking to fans , too man


Get your intelligence gathering gathered by som
Look after the home fans first. Away fans should
Would like to see a gradual end to segregation,
I met with the Police Inspector in charge of Selh


No
Usually over resourced and usually totally unne
You don't need police in full riot gear between h


Would like to see the head policeman who deal
                                                  COMMENTS
I think it is an absolute disgrace and it has made me think many times whether it is worth the hassle to keep
coming to games.

get them out!

Am scared to go again because of the police
Policing at football matches seems to need something to police in order to protect their jobs. It feels as if there is
a desperation to create a frenzy of activity in order to warrant their presence in football.
too many police. PC Dorrans should be replaced.
Not enough communication from police about the actions taken by them
I understand they have a job to do, but some of the things people get thrown out for are pathetic.
There are just too many of them. In instances, standing between fans of the same team
I think my point has been made. DISGRACEFUL
Just to open a direct, clear and constant dialogue with the fans. This would help the relationships.
Yes the police need to stop using us for statistics to make there institutional racism against ethnics look better.
The policing strategy for the Brighton home game was totally wrong. Leading the two sets of fans together at the
station was madness when all that had to be done was keep the away fans in the ground for 30 mins after the
game (as most grounds do with away fans)
Must stop their strong arm tactics
There is a clear attitude on the part of the police that every football supporter is a potential troublemaker. This
seems to apply notwithstanding whether the fan is a young male with a group of friends, a pensioner with his son,
or a young family. The police approach seems very much to be one size fits all, rather than targeted and
intelligence based.
There are some stewards/police who get it right - by being chatty, engaging, explaining what's going on, taking a
backseat unless genuinely needed - and many who get it wrong. For example, queues to get into the Holmesdale
are often very long before a match but if the police are watching, the stewards still insist on searching everyone.
A little common sense - or at least a 'please' or 'thank you' - would make for a much better atmosphere.
Talk to FA and SIA and ensure ALL staff have up to date qualifications. It isnt rocket science.
Perhaps if they policed the streets as they do football matches then we may not have had riots all over London
last year.
Police need to step back! Be less aggressive more polite
The police in general are competent and needed in London, the majority of officers at Selhurst are acceptable
some are violent and offensive e.g Lafertwood
Police treat everyone who goes to football as a trouble maker and make the experience of attending a football
match unpleasant.
Nope, just time needs to be spent analysing it to get it right..
I have been going to Selhurst Park on & off for 40 odd years and the police attitude has always been pretty much
the same i.e. hassle easy targets but turn the other way if any real hooligans turn up.
I'd be cncerned if we replaced the Police with private security firms. They might be cheeper but that wold be to do
with less training and vetting overheads.
They need to understand what the holmedale fanatics are about and not treat them like thugs. Making things up
such as RIP banners doesnt help either, it is harmful to all concerned. We have no history of trouble, if there is no
trouble after a big police operation it is not because they have done a good job.
A good dose of common sense and respect for fans' rights are key features of good policing. Treating all fans as
potential violent criminals is sure route to trouble.
complete waste of overtime, questioned, kettled etc for nothing
Police dont seem to care about how their actions affect Palace supporters
With the exception of the recent home game against Brighton and away matches at Brighton and Charlton I think
the Police have generally got it about right at Championship grounds.
When the police respect the fans the fans respect the police.
Just a need for common sense, its not hard to see who the trouble makers are.
Police are needed. I am not of the mindset they shouldn't police games. But I believe they are there to prevent
trouble IF it happens. Not to prevent it on a suspicion it happens. Many innocent people are subjected to terrible
treatment because by association they are counted as 'high risk' this sort of policing is a joke. Football supporters
are not all high risk. The percentage in terms of a crowd I'd guess would be less than 0.2%. You wouldn't round
up an entire Muslim community because 0.2% were seen as high risk
good humour beats aggression
Although it's reassuring they're there when lots of away fans around. I keep my distance and wouldn't approach
them. Particularly at high profile games where you get the feeling you could be arrested for looking at them the
wrong way. Don't trust them.
There is a vendetta against the HF
the overreaction at Selhurst for the Brighton game was incredible. we had to walk the long way round from the
holmesdale to norwood junction station and came out in front of the station with all the brighton fans. if the police
had held the brighton fans for 20 minutes then all the home support would have gone home safely
There should always be sufficient police in attendance relevant to past history with the opposing supporters, but
they should be inconspicuous unless needed. At a family club such as ours the police presence should be
mimimal unless there is a history of trouble with the visiting fans.
I personally think the Policing at selhurst park is a disgrace and should be looked into as they cause more
incidental than is needed. Also the British transport police are a animals (please refer to the incident a reading
station!)
Genereally very good. As a female watching football I usually feel safe when watching crystal palace and have
confidence in the police.
Smile and interact with the fans
If you treat people like criminals the more they will start to act like them. Just treat us with respect please. If
measures are required then please move games to weekends so being delayed getting home isn't a problem.
Delays on week nights means that some fans can't get home at all.
I know that some fans have problems with the police but mostly this is due to their own behaviour. I would prefer
the police to be at games and on the streets generally than not have any at all.
Stop high profile away fans leaving first. Keep them back until safe to let them out
Why don't they ask us what we think? Why do they always give priority to the away fans?
See previous liaison officer needs to go, nick dorans, he is a disgrace and disillusioned about palace fans to the
point of openly singling people out for unjust treatment
The so called 'intelligence' that is used to decide the level of policing at Palace games needs to be reviewed
immediately. 'Overkill' is the description that frequently comes to mind when thinking of police at a lot of games.
Not short of several A4 pages!
Think the police on the street need to be briefed better, too often questions are met with 'I don't know, we've been
told to do this'
A lot of work needs to be done from the policing side of things at Selhurst park, only an imbecile would let away
fans out before some home fans and treat home fans like black plague carriers and erecting a ludicrous metal
wall to prevent fans from 'clashing'. Complete idiocy
no
if the police are going to be there in numbers and told to expect violence, then they are goiong into it with an
attitude that they are going to be in a hostile environment and it skews the way they see all attendees. I've been
pushed in the back by police countless times for no reson other than their impatience, or their wishing to assert
their authority. if they were policing a peacful demo, I doubt they would randomly push people, but at football they
think it's ok. it seems strange that on a night out in croydon you'll see people fighting all the time, and people get
arrested every night, but there are a handful of police, and the people who do it are allowed to go out and get in
fights again and again. at football you can be banned for being assosciated with "risk" fans, for standing up in a
stadium or singing a rude song. it seems unfair that we are criminalised for watching live football.
At its worst, the police behaviour alienates people from the police themselves and discourages people from
attending matches. A more helpful approach from them would counteract all of that. Most organisations at some
time admit that they have got things wrong and they can gain in respect for so doing. This seems to be completely
impossible for the police.
All in all they make no impact on match day
I get the feeling that certain police who have influence over policing at Selurst have an agenda. This may be to
exaggerate the threat to justify their roles. The policing is sometimes disproportionate and insensitive.
Awful
as said. Total overhall needed. Sack the two in charge who bring personal vendettas against some fans.
engage with fans, we are all people as are the police, we need to break down the walls of tension between the
two sides (fans and police), as officers of the law I think they should take the steps to improve our relationship as
they are the ones in authority
Steward away areas. Only need light stewarding of home areas at Selhurst. Brighton home was so badly policed -
never want to see that again. Stop victimization of Holmesdale Fanatics and stop dictating what club does with
away supporters. Stop snatch squads of stewards at away games. Games today are so much less trouble than in
past but police and stewarding has got much worse in last couple of years. Also banning orders seem to operate
outside realms of natural justice. Need to be properly set in context of innocent until proven guilty.
If stewards did not get involved, then no trouble would happen. The stewards/police at football are the main cause
of trouble.
99.9% of football fans are not intent on causing trouble - it's great that they provide protection against the 0.01%
of troublemakers but it would be nice if they didn't make the good fans feel under suspicion
I think a lot of issues could be dealt with at away games with more intelligent ticket allocation (i.e. able to choose
front, middle or back), and a more general acceptance that people at the back want to stand, and football fan
culture in general. Unfortunately I also see a lot of Palace fans turn up to games very drunk, and thus very
aggressive to stewards and police no matter how polite or reasonable they are.
Less police more stewards
It needs to be more thought through. 99% of fans are here for the football and not the trouble.
All football fans seen as hooligans and treated in the same way as the minority who do cause trouble.
The police in general seem to think of football fans as second class citizens. While it cannot be denied there are
some trouble makers, 99% of football fans are decent law abiding people. Target the violent troublemakers and
by that I meant not those who are just vociferous in their support of their clubs
On the whole its OK I have only ever spoken to a couple and they were OK. The OB need to be at Selhurst cause
there are idiots. I have been going for 8 years now since moving from Sheffield and have never been stopped.
No, I feel they do a good job and treat both sets of supporters with respect and they always make themselves
approachable.
I just think that in the polices defence they are trying to save their jobs, they make arrests and issue banning
orders regularly to prove that they are needed when in actual fact they provoke crime, but despite my anti police
attitude caused by this i do pity the police as they are being made to do this by a government making cuts left
right and centre.
The police have a difficult job and should get to know the club and supporters properly, rumours about football
supporters can be misleading and sound relationships with the club and supporters is the only way to make
sense of behaviours which will assist in reacting in the right way. Aggression towards supporters for no reason is
an unacceptable and self indulgent behaviour by some individual officers and they should be censured for it.
Just that low key games should not unnecessarily have over-enthusiastic amounts of police offers.
yes tell us in advance if they are going to block off or use the wall of steel in holmsdale road.
at selhurst park the policing is generally good because there isnt many of them
Mainly they are unnecessary
They need to got treating palace as a joke to do training exercises on and just stand around having easy overtime
The Police do not want fans to enjoy football, and it is turning people away.
when big games are announced better tactics be made to keep rival fans apart. maybe keep away fans behind
1st at selhurst and not the home fans. possible use of the coach bubble for big rival games for both home and
away matches as it has been used succesfully before with hardly and problems with very few arrests
Our fans are generally good natured however passionate about giving Palace the best possible support. The
police seem to use this as a weapon against us to justify some of the things they do.
Lose the attitude of conflict
There muct be change, this regime must go and be replaced by those who can see it with perspective, how little
trouble there is and act accordigly.
I accept the police have a difficult task, but they must target the games where their presence and treat all fans
equally with respect.
I usually am not affected by the policing as I do not fit the stereotype of a football fan or involve myself in large
groups of other fans. However, the policing at the Palace Brighton game in January was the worst I have ever
experienced. I have only attended one game since and do not want to attend on my own based on that
experience. Prior to this I have never felt unsafe at a Palace game (including games against Brighton and
Millwall). The policing was completely excessive in my opinion. I (and I would imagine the other 99% of fans who
never get involved in any trouble and just want to watch our team) resent being treated like a criminal for no
reason. I don't believe that inconveniencing the vast majority in order to deal with a very small minority of
troublemakers is an appropriate way for a game to be policed.
Less is more.
I think that there are stereotypes at play from both the police & certain sections of fans, which makes it difficult to
police games properly. The best way to deal with this is through discussion.
Their attitude is unnecessarily aggresive and intimidating and the owners need to see through this and back their
own fans
Better communication with fans. If they are filming fans they should explain why and what is the justification. They
should tell fans of any walls etc before the game ends so the fans can make alternative arrangements if
necessary. Do they share best practices with other forces?
Listen to the fans and respect their points of view. Play high profile games early on a Saturday not at 8pm
Liason team is intent on giving out FBO for little or no reason. They feed other clubs/police forces misinformation
causing these problems. They should be removed and a fresh approach taken.
It is obvious from the amount of posts on BBS that there is a major problem with our police who seem to have a
personal unjustified vendetta against certain sections of our support. I have seen many instances of aggressive
behaviuor from the police which mainly our supporters have ignored. If an impartial observor was there they
would hand out justified banning orders to several of the police not the supoporters.The police use of the banning
orders is often an abuse of their power as it is virtually impossible to dispute their word and when they have so
obviously twisted facts and spread false information to the owners, other clubs th court newspapers etc. as shown
by the witness evidence on the BBS then there is something sisnister going on They should stop targetting
supporters who are not hooligans and treating fans having fun as if they are criminals. This abuse of power re
banning orders is worse than their use of section 27.
No more walls. No more experiments in crowd control on the fans at Selhurst.
The police at Selhurst Park seem to have an attitude towards certain sections of supporters. The attention such
fan groups such as the Holmesdale Fanatics and the Auther Wait Massive face is worrying. From my
experience with these two groups, I have not seen any members do anything worthy of arrest, while other sets of
fans can behave in ways that would not be thought of as acceptable.
Far to excessive with number of police and stupid tatics!
Recent escalation of police presence and tactics is worrying. Why was a wall required on Holmesdale road
against Brighton when it hasn't been required in 50 years before?
They need to do a job and they get tons of abuse whilst doing it so overall I guess they have to act on the
aggressive side just to let everyone know they won't take any ****!
Broadly OK with the proviso that they realise it is not illegal to be a football fan and that we are not an invasion
just treat us like human beings were not animals.
As I said earlier, it seems to have got much more draconian last season - for no good reason that I can see.
I thought the policing of the past season on a whole was disgraceful.
Makes the whole experience of the day more on edge
nothing other than what i have said be4
Millwill policing is generally good, strike a balance between tolerance and intervention.
Please stop treating ordinary football fans as near-criminals; please start an effective dialogue with fan groups
(such as HF, AWM)
Stop wasting our tax on excessive policing at 'medium-risk' games.
Treat us like home fans and not like animals because animals do bite back when continually provoked.
They need to communicate with fans and the club more to make it a more inviting atmosphere
Both police and stewards need to come to work with a different mindset and learn to respect supporters who are
fed up with being treated as though a riot is about to occur at any given time
Just more of the same plea for some clear thinking. Football fans are almost entirely good people who are
spending their own money. They don't expect to be treated without respect and they certainly don't expect public
servants - the people that are paid to enforce law and protect civil liberties - to treat them with disdain. Walking up
to a Police Officer at a football match should be no different to when you do so in the street. Communication and
empathy are all that is required.
Those in charge seem to have other motives other than policing football matches, and protecting the public.
Some of the things you see, its like who can get the most banning orders, and they seem to have issues with
certain groups.
I appreciate they have a tough job at times but they need to engage with the sensible majority of Palace fans who
don't want trouble and just want an enjoyable experience where they don't feel they are being treated as
It shouldn't be as hard as they make it. You suspect they like the overtime and feeling in charge. When they are
confronted with a situation that requires their assistance (e.g. Millwall) they tend to bottle it and make the home
fans suffer rather than the away fans.
It absolutely abundantly clear that something is wrong with the way policing is approached. What I fear is that
they are CREATING a problem that wasn't there (at least not to the extent they would have us believe
Too excessive and they impose their wishes on the club
Idle hands make trouble - if policing were less hands on, supporters would be able to enjoy themselves more in a
less hostile atmosphere and ould be less likely to be troublesome. This applies, even more so, to STEWARDS
The police (and Dorans) need to understand that we are customers of CPFC. They see us as a 'problem' club
without any evidence. I am not a hooligan and going to palace is not a crime. Michael Dorans needs to
understand the hurt and pain he is causing to innocent peoples lives.
No
I been going to watch palace for over 40 years i done have a criminal record never been in trouble. but never
have i felt so uneasy and intimidated at attending a football match as i do now.not even in the day of
hooligans.you get the feeling your be watched/judged all the time.like treading on eggshells.waiting for a tap on
the shoulder being handed a banning order for nothing.
police seem determined to spoil peoples fun day out. really dont get it. not like its the 80's
Policing seems to target HF, sometimes strongly provoking individuals. Some away fans (Millwall, particularly)
seem above the law. They seem en-mass to be able to be in breach of the peace and no action, one home fan
gesticulates and action is taken.
As said. Police the away fans not the home. Film if trouble occurs.
Tone it down, then there will be fewer issues.
Policing at Selhurst is terrible as many, including i believe they are there just for their wage. In general there
are good police officers and bad ones and i don't tarnish all police with the same brush because of the ones at
Selhurst.
Policing / Stewarding - they need to get together to agree on how to do things. An example of poor form is when 1-
2 people start becoming increasingly aggressive to other fans - swearing and making others feel very
uncomfortable. The stewards ignore it - don't want to get involved - whereas the police should.
The police need to realise that most football fans aren't looking to cause trouble and policing needs to be based
on this.
They appear to have a large presence when there is little trouble but go missing when Millwall are around.
The police seem to treat us like we are all potential hooligans at palace.This seems to have got much much
worse over the last few years.
No idea why they need so many and baffling why the barriers between home and away supporters are so big -
rarely the case at away matches.
stop talking to each other and start engaging in the football community and actually serve like your supposed to.
ive been going to selhurst for over 30 years and the police and fans could not be further apart which is sad. I
agree that the police do not understand the 'ultras' or how to deal with them and this is the gap that must be
closed. The ultras do not help themselves here as despite their denials there is a small element that appear to
like to create a scene (albeit not necessarily violent) like flares. i also now feel over the course of the season
that the 'intelligence' being given is a lie and that there is a hidden agenda. CPFC has always been and still Is a
friendly safe club and we do not deserve the heavy handed policing we are seeing which is totally
police at football matches do not have any respect for football fans. If a police officer treated me like they do at
football in the street They wouldn't be allowed to get away with it. They are more likely to be the cause of trouble,
which they will then use as justification for there over zealous policing. As was the case at the brighton home
match this season. I have never been in trouble with the police in my life yet when i go to a football match i am
kettled, filmed, pushed and swore at for no reason other than being a football fan. I am a professional and i would
like to be treated with respect by the police no matter where i am.
They do seem not to be in touch with the reality of most fans likely behaviour and seem to enjoy playing the big
boss - "do as I say, don't ask why". They are not like this in town centres at night when they could be useful. Can't
help but think this is an ego trip by the officers and a route to overtime by the ordinary police which they will
protect at all costs defending it with 'intelligence reports'
stop charging the club silly money to put lots of police on duty for low profile matches. i never see trouble at
palace - cardiff home matches but lots of police on duty isn't required
I believe the number of police and the tactics used are harming the fan base rather than assisting them, certain
tactics are being used simply to wind supporters up and gain a reaction
The Police should rethink the assumption that the football going public will tolerate this behaviour without
concerted action.
Far too agressive and too many, but also very helpful in terms of if you need assitance
The police seem to have it in for the younger element of our support and view them as trouble. Which they are not
in my view, They seem to supply OTT intelligence to away venues which then causes issues.
Generally policing at the ground is OK. However the outside the ground measures for Millwall, Leeds and in
particular Brighton were ill conceived, poorly executed very expensive. The end result could have been achieved
without inconveniencing the majority and at significantly less cost.
Too many at home,games especially between the AW & Holmesdale stands.
Very suprised and annoyed that police officers have chosen to hassle a certain group of fans repeatedly over a
long period of time for no good reason. Many people who do not usually come into contact with police can see
that certain fans are targeted, but there is little evidence that this group are a threat to anyone.
Policing at palace and in general at football is very oppressive. All fans want to do is have a good time and make
a good atmosphere but the police see this as a threat and something they must stop for some un-known reason.
Police seem to always be looking for a confrontation, especially with our younger support, who seem to get
targeted, all the time
Police officers are authority figures. They should be ideal visions of the law not above it. I respect those offices
who go about their lob with such an attitude and find these to be the most honest and respectful people around.
The problem seems to be those who stand above the law. Usually acting in an illegal/immoral manner to enforce
The problem seems to stem from one officers perception of Palace fans. Removing this man would go an
extremely long way to alleviating many of the issues we regularly face both home and away.
selhurst ok apart from road blocking -terrible
The metal wall at Serlhurst was bloody insulting to Palace fans and annoyed everyone around me
The Policing and particularly the stewarding is very poor inside Selhurst Pk. The door stewards tend to be quite
friendly. There's no need for filming, it gets those being filmed worked up and causes trouble. It's ridiculously
unnecessary.
Metal wall situation can't be allowed to happen again but in general I (and I think most fans) are on their side and I
don't think policing an area like Croydon can be easy.
I feel that over the last few years policing and stewards seem to be looking for trouble to create crimes rather than
reacting to when trouble/crime happens what happened to innocent till/if trouble happens iwould like to know if
number of arrests/convictions of palace fans in football related incidents has massivly increased in last few years
for all this tough tatics to of taken place.
There seems to be a big animosity between fans and PC Mike Dorrans. This probably needs resolving for both
sides to be able to work together.
I think it would be useful for them to remember they police by consent and that it is only a tiny minority of people
who are looking for trouble not all of us. At the end of the day I'm sure most fans want a safe environment to go to
football and will help the police to achieve this but why would you help them when and reaction is normally
extreme and you are threatened with a banning order just because you have asked a policeman to tell you his
badge number after he has removed it from his uniform
Yeah stop following fans around and constantly writing things down about them which is total rubbish. Police from
a distance
I feel that the police need to cut the fans a little more slack - I'm not saying turn a blind eye, but use common
sense - often their intervention into something will escalate the problem - which with just a word in someone's ear
might not be necessary. The only high risk games are Brighton and Millwall - If they need to kettle their fans
back to Norwood Junction then they can start down a side road and not lead them round the top of Holmesdale
No
I am very disturbed at the police attitude towards the Homlesdale Fanatics, who they wrongly seem to view as a
threat. Reports of bullying and intimidation of members of the group by the police are particularly troubling. My
seat is in Holmesdale lower block B, very close to the fanatics so I see them first hand. Young and ocasionally
foolish - yes, but no way do they constitute a high risk hooligan element. never seen
Sack Mike Dorans and get someone in who is a Palace fan, who cares about the club.
Intelligence led policing is the right way forward but intelligence needs to be assessed accurately. There is
virtually no threat FROM Palace fans in the 21st century.
Sometimes I feel like an away fan at Selhurst. The local police seem to think we are all troublemakers
Don't inconvenience home fans just because the away fans have a bad reputation.
It saddens me, really. I want to support my team, and unless I sit and be quiet, I am a criminal in their eyes,
apparently. Going on about my anger with the way they treat me and fellow fans would just wind me up too much,
and it's very rare that I feel any anger at all.
There seems to be a misunderstanding about the HF. I sit with them but are not part of them. All the noise and
displays are just that, they are in no way a firm mob etc. They are not like the Ultra's you find in Europe as they
have no political leaning or try to be violent in anyway.
When every thing is fine so are they but if it goes wrong then the over react
Its run by individuals with personal vendettas against apalce fans and HF in particular. Their "intelligence" is
Respond to events and not what they think may happen.
Fir me to ideal scenario is that the police and stewards should be talking and joking with fans so everyone feels a
bit more comfortable with each other. At the moment the only interactions are have you bag/person searched or if
the authorities deem they are not happy with something. If the authorities chatted to the fans and had a friendly
word when they want something stopped they might get a better reaction, if fans and authorities were already
familiar with each other having shared a laugh. At the moment authorities pile in aggressively (not necessarily
physically but verbally) demanding people stop this or that which winds people up. If authorities asked nicely, eg:
'Murrsy's hoal was a screaner wassnt it! No winder your all going nuts but come in lads, I need you to stop that as
its getting a bit out of hand, cheers!' you might be suprised, it might just have more of an affect than, 'right stop
that now or I'll arrest the lot of you!'
I have absolutely no problems and never have had with police away from Selhurst Park.
I think the police need to realise that Palace fans are not known for causing trouble, and that if they are required
at a match, they should be in the correct places, otherwise it looks like they're just there to watch a football match
and get overtime. No comments in general - I still have faith in them.
Get rid of Dorrans!
re question 11 - it depends upon the circumstances. Of course sometimes they make it safer, but the policing at
brighton (both home and away) actually bottlenecked different groups of fans. It was a farce. re question 12 - it
inevitably varies from officer to officer.
Need vast improvement, more communication, better public training
I think if the police didn't treat palace fans like criminals there wouldn't be so much tension, if they treated us with
respect, they would be respected back
just get rid off the foolish barrier
Good policing is difficult, good officers are highly trained professionals. I fear the standards are dropping, and
they do not look likely to improve in the present climate
Heavy policing is a symptom of the legal framework which criminalises ordinary fan behaviour.
My thoughts have been covered I think.
They should get beyond the attitude that football supporter = hooligan. I am not condoning really bad behaviour
but it seems like there is an unjustified personal vendetta against certain sections of the support and the huge
number of complaints and comments on the message boards backs this up.Certain aspects of the police are
seriously wrong and even corrupt too many fictitious reports and untrue statements have been made to try to
justify their behaviour .
It could be improved by talking to fans , too many seem to enjoy winding up fans to get a reaction
Use common sense. Don't impede the innocent by delaying them from leaving the ground. Do what other clubs
do, hold back the away supporters to allow the home fans to make their way safely first.
Get your intelligence gathering gathered by somone with intelligence
Look after the home fans first. Away fans should be the secondary concern.
Football is being used as a convenient medium to maintain overtime levels with excessive resources allocated
and risks levels are continually overstated to enable this to occur.
More communication. If they genuinely had to put up a wall after the Brighton game, why were we not pre-
Police treating all fans like hooligans is a self fulfilling prophecy, treat people like rubbish & eventually they'll
behave like that. We don't treat police as if they are all corrupt or racist based on a few of them so why do they
have a siege mentality towards us.
Crystal Palace has an overwhelming majority of good humoured supporters. The ambition is to rebuild
attendances after a difficult period but many Palace fans feel that the current police approach seems geared to
stopping this from happening. This is probably one of the most peaceful clubs in the country to attend. I am not
aware of any away fans who would consider their personal safety at risk because of a visit to Selhurst Park,
unless they themselves were actively looking to create an incident. I am at a loss to understand why the Brighton
game required a scenario aproaching a war zone. It's not what I expect to see on London streets. The post-match
reaction among mostly decent fans was one of dismay and I think the police lost a lot of respect from people who
would normally consider themselves supportive. It's important that the police are respected and admired.
Antagonism gets nobody anywhere and I'm sure a more conciliatory approach coupled to a better understanding
of Palace supporters would be more than reciprocated.
Generally its fine. I think our most visible officers get a raw deal of certain ssections of the crowd on occasion, but
cope with it pretty well in the main.
I really want it to work. I have never had any issues with the police ; but at SP they treat me like a potential
criminal and I resent that.
Have a presence by all means, but dont get in peoples faces in pubs and around the town Unlike Watford where
we were met by Riot Police at the station and marched into town to 2 pubs!
The increasing police presence - and their tactics in recent years - runs the risk of alienating a section of society
who would normally be very supportive of them. The constant filming, the lines of police BETWEEN Palace
supporters - what does all this mean? If there is evidence of trouble; arrest people. If there isn't; perhaps its
because Palace is a family club with little or almost no trouble (since 1995 I have not seen any) so stop
continually looking for trouble where there isn't any and making people feel like criminals when they are not.
Communication as we would have changed our plans if we knew in advance certain roads would be blocked off
by a huge wall and better planning in road blocks/cordons as we were forced directly into the centre of away fans
as police had blocked palace fans going on to station Rd by Kettling them at the click tower when I saw the crowd
St the click tower we went down a side Rd towards nirwood junction and unbeknown to us until it was too late
waked straight into the away fans as the police failed to stop us or block the side Rd until it was too late
Would like for the police to listen more to the clubs owners as they seem to be putting forward some good ideas
which barely even get thoyght about by the local police.
They need to calm down a bit. I was man handled out of a pub in the 10/11 season and I was just sitting down
having a drink with my 60 year old mother
It doesn't have to be like this! Fans respond to fair, proportionate and friendly policing. At the moment there is a
worrying hostility between palace fans and police and I can forsee this getting out of hand unless the police
address their aggressive behaviour and complete misunderstanding of the peaceful nature of 99% of palace fans.
Would like to see a gradual end to segregation, but realise this couldn't happen with some opposition.
I met with the Police Inspector in charge of Selhurst 2 weeks ago & gave my opinion directly.
Sometimes a large amount of police is required, however most of the time they are not. No videoing or pictures of
fans and no road barriers make a better and enjoyable match and day
No
Usually over resourced and usually totally unnecessary
You don't need police in full riot gear between home fans and other home fans
It seems that because the police don't understand or know what the HF are, they treat them as hooligans. This
then affects us all. In all my years of supporting Palace it's the most exciting yet I've never felt more dejected.
Would like to see the head policeman who deals with CPFC justify his actions
I've watched England play in Germany, Austria, Holland, Denmark, Switzerland, Bulgaria and Qatar. Without
exception the police and stewards in those countries were friendly and unaggressive. I have never seen a single
punch thrown by an England fan on any of those trips and I think that the attitude of the police and stewards put
everybody at ease. Our police used to help foreign forces to deal with football crowds. I think now that our police
could learn some lessons from abroad.
Palace fans are amongst the most laid back you will encounter, merely wanting to support their team.
Unfortunately teh Police seem to think we are the new Millwall and treat us as such
Too many police. There seem to be crowds of them looking incredibly glum even at games where it would be
astonishing if there were any trouble.
Just keep the contact and maybe hold meetings with supporter clubs to explain issues or policing. At the end of
the day we all have to take account of our behaviours both fans and police
Stewarding is appalling, but then it is at most major sporting events these days when you hire the lowest common
denominator who has no idea what they are doing but want to earn the minimum wage for a few hours a week.
Not their fault - but the fault of people who just do everything for money. The police are no better, giving a totally
disinterested attitude and assuming everyone who turns up at a football match is intent on causing trouble. As an
old time football supporter who grew up having to go to football when terrace violence was at its highest, the only
real threat these days is from those that are actually there to maintain the peace!! You are at more of a threat from
a policeman with a beligerent attitude than you are from any away supporter. That is wrong but that is how it is....
Policing of Crystal Palace Fans
Have your experiences of policing at Selhurst Park put you off from attending future
matches?
                                                           Response          Response
Answer Options
                                                             Percent           Count
Yes                                                           31.5%              141
No                                                            60.4%              270
Not sure                                                      10.3%               46
If yes, please explain why.                                                      172
                                                     answered question               447
                                                       skipped question              101
        Have your experiences of policing at Selhurst Park put you off from attending
                                     future matches?


70.0%

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%
                  Yes                           No                         Not sure
m attending
  Have your experiences of policing at Selhurst Park put you off attending future matches?
Football is a release. It shouldn't become frustrating due to policing methods!
Having to wait around for 15 min to get back to my car after some games is quite annoying. Our evening games
finish late enough and with the extra waiting time the traffic is already built up. I haven't been to an evening game
since the Semi final because of this.
i will continue to attend games, but not as many and i don't look forward to attending as much as I used to because
there is the constant worry that the Police will ruin the occasion either by sticking a camera in my face inside the
ground or outside or 'bully' me and my friends for being young men at a football game.
Not at this moment in time however any more experiences like Millwall - Brighton & Cardiff could point me in that
direction
but I wouldn't take my young children anymore.
I have thought about it.
I will not waste my time and money coming to selhurst park to be filmed, bad mouthed, kept in after the game and
forced on diversions to make my way home. No thanks
I hate to miss a match - but the CPFC v Brighton 12ft wall fiasco has definitely put me off going to fixtures of this
kind. It's just not enjoyable to be treated as a potential criminal.
Im getting less steady on my feet. I dont want to sit in family areas or disabled, yet im scared to death on my own in
the main stand.
because police just cause a massive inconvenience when its not needed
The 'wall'
I will let not let police behaviour stop me from watching the club that I love
Police harassment even though I have never been guilty of any kind of breach of the peace at CPFC
Nothing would stop me following Palace
I will not be attending anymore so called high risk games as I cannot be bothered with the hassle, i.e. walls, getting
re-routed etc
It's simply too much hassle to have to put up with CPFC liason officers sticking their nose into pretty much
everything - and their manner to treat you as if they are more important than you Everyone is on a same level,
and everyone should be treated with respect - it's quite sad to say, but many CPFC liason officers simply lack
I am not a hooligan or a criminal, i am not paying £30 to be treated like one. When they lighten up i will come back.
Excessive diversions away from the direction if my house which has resulted in me from having to walk with away
fans
not worth it
Other members of my family will now not attend evening matches against Brighton or any other local clubs due to
the disruption caused after the Brighton match last season.
Not me, but i know plenty who will either not go or will change their normal routine for the bigger games as the
Police get carried away.
I've answered 'no' but there are away ground I will no longer visit, due to the police attitude there.
Because I will go in spite of the police. I do know that many older generations and families feel very intimidated by
some policing at our games
It's a free country, over the top policing, i.e. putting walls up etc. makes me agree and spoils the day.
Palace for life simple as.
I am relucant to go to derby games if home fans are held behind.
They have turned a friendly family club with no trouble into more hassle than its worth. The road block on a mid
week night. Meaning that parents with young children have to walk around unknown, poorly lit streets for an extra
20 minutes.
Make it difficult to get home mainly. Also harm atmosphere
I don't want to be delayed getting home from evening games as it often means I don't get in until after midnight. The
policing in the home game versus Brighton made the situation worse not better, please revise for next season
I'm not going to let their ineptitude spoil my enjoyment.
The late evening kick-off's already mean that I rarely get home before midnight, being diverted because the Met
repeatedly fail to understand issues around policing football matches means that if I miss public transport then
further delays would make it too late to get home
they make you feel like criminals for attending
I am doubtful about attending home games with Brighton unless the police demonstrate their ability to learn from
mistakes and improve their performance.
I've put no because I love my club, and I will be there until the end, but it would be yes when I end up being the
unlucky one banned for years because they made up a silly excuse to enforce it.
I only attend games with my Dad or family and I think my Dad sees the increase in police at the ground as an
unattractive addition to match days, he doesn't understand it and finds it uncomfortable.
Ruin the whole day everyday from a drink before to being pushed home after. Good luck CPFC dealing with the
high level of corruption that is going on from police lying under oath in.court to get banning orders to pushing fans
around pubs to get reations. of.corrupt
being held back after game in the arthur waite stand, policing of both millwall and brighton were appauling,
disperse the home fans 1st as all other clubs do. also too many police for watford, never understood this as home
or away we are always loud but friendly, we all believe its because we are loud they take this as aggression
High risk matches are becoming just too much hassle for me and my children. Sick of being treated as criminals by
police and stewards just for attending matches.
I feel like I am made out to have one something wrong when all I am doing is walking to a game of football with
friends
I have a season ticket, but i was considering not buying 1 next season because of the exessive policing, it isnt

needed at our games, the european clubs have no police at games and i do not see why we need to have so many.

The 20 foot wall on the Holmesdale road at the Brighton home game. Ridiculous decision due to the fact the trouble
would happen on the high street anyway. I had to wait for half an hour whist I was waiting for the police to let me
and hundreds of other palace fans go home when it could of simply been solved with keeping Brighton fans inside
the ground for 10-15 minutes whilst all the Palace fans left the stadium and cleared the streets.
I shouldn't be held up on mid week games on a work night due to the Police. It will make me seriously consider
going to a derby game midweek again
Construction of wall at top of Holmesdale road.
I will always attend home games.
brighton home.
I question if the difficulties involved with going to certain matches are worth what should be a social & leisure
Brighton game was awful policing. Severely aggressive.
I will consider carefully whether I attend the Brighton match and possibly Millwall.
The wall in holmesdale road could have seriously effected my journey home if I was going to another train station.
Being held longer than the Brighton fans made me feel like a second class citizen in our own stadium. Over
policing of unimportant games makes you feel more threatened - as if something is going to happen.
The farce after the Brighton game made me think that it is no longer worth the hassle.
as a football fan i feel i am viewed as a criminal in the eyes of the police even though i have no record and have
never had any trouble with any police force, so i have considered stop going to football because i do not feel
protected by the police any more. as a result of police actions i now see the police as people i should avoid and not
interact with, whereas a few years ago i had the upmost respect for them
Keeping home fans back at the end of a game whilst allowing away fans to leave is not only unacceptable but also
inflammatory
If it continues to be as oppressive as it currently is then I fail to see how my children will enjoy it and want to come
back ... I have 4 season tickets
being treated like a crimial even though i've never been in troubkle
evening matches that are over policed time taken to get home excessive
They can make the match day experience horrible for all
I've selected all 3 options because I would never stop attending matches due to my love for my football club.
However, I can see why other people would be put off from attending matches due to the abuse and bullying tactics
from the Police.
However would if I was wrongly arrested for supporting my team which has happened too fellow fans.
Brighton at home. seriously if you need to keep a set of fans back either play the game early on a Saturday or let
the home fans out first, let them disperse then look to move along obvious trouble makers.
The police spoil the atmosphere. Make it boring and dull. They make getting home a massive task when it shouldn't
be. I have not renewed my season ticket because of this.
People who watch thier local team should not be criminalised and treated as such when no crimes have been
commited, nor is they're any indication of said crimes about to take place.
I say not sure, as a fan for 40 years, I can never see myself not going. However, I can see how new supporters and
families would be intimidated by the police presence around the grounds and not return.
As previously said, I will not attend a high profile evening game again if similar tactics are to be used.
I work in a school, any trouble with the police could end my job and career. I am not going to risk that with any
stupid actions, but I do not TRUST the police. If they falsly accuse me of something, there is no independant
oversight to protect me and, without question, they will band together to support eachother.
I haven't attended a single home game since the night of the Brighton home game but have continued to attend
away games as before. I have never been treated like that by anyone, let alone the police who I'd always believed
were there to serve the community, not control and dominate it by utterly disproportionate force. They were an utter
disgrace that night.
I am considering how many matches to attend next season as when the police are so heavy handed the
atmosphere is not pleasant and it can be quite upsetting to see violent behaviour from the police (very rarely from
supporters). Other areas in the ground are probably unaware of a lot of this but it has shaken my confidence in the
police and I no longer trust them. I don't enjoy this feeling and it seems that the owners are listening to the police
and not their own fans which also does not encourage me to attend. The latest reports about the banning order trial
has also been upsetting as I had not realised that the police can make any claims in court which do not have to be
backed up with proper evidence - this does not seem like proper justice and gives the police unhealthy powers. I
just want to go to a football match and have a nice time and enjoy the positive atmosphere there which the police
seem intent on wrecking..
Why as a law abiding citizen do I have to put up with being treated like a criminal when I attend a football match.
I have been horrified at scenes of aggressive policing and stewarding over the last 5 years at selhurst park and
have found the amount of police very intimidating especially when they are filming. I have seen supporters
removed for little reason - a quiet word would be enough and other supporters who are behaving worse totally
ignored. Football is meant to be fun but the feeling that I could unintentionally be caught up in something instigated
by the police and labelled as at risk by association - not the supporters- and the feeling of a "police state"
atmoshere makes me question whether to attend next year. The so-called at risk groups are not the problem - the
police are
Excessive presence of rude, aggressive police, who may have been briefed to expect the worst, would certainly put
me off.
However they might as i get older and bring my kids along.
I have known several supporters at Crystal Palace stop coming to games due to many reasons, but the most
common reason seems to be over policing. The police seem to be living in the 70's and 80's when there was a
Hooligan problem at many grounds, this is however not the case, and I believe over policing is only making
supporters angry. They are causing problems rather than ensuring public safety.
Ill never let the police stop me going!
It's starting to get to the point where some games are more trouble than they are worth, and nobody can afford to
have criminal proceedings against them in the current job climate.
Only the Brighton match. I also don't like being made to feel like the away team when we play Millwall.
I will stop going because of these people have "hero syndrome".
yes Brighton game as example and the build up to this game the police used fans to plan tactics and caused
disruption and negative feeling towards them any commutation was poor.
No because I will always go and watch Palace but I can see why some may not want to return
I have already told the club I won't be attending evening kick-offs any more until they resolve the issues arising
from the events surrounding the Brighton game.
Not right now - but if the events of alst season are repeated next season, I certainly won't be inviting friend to attend
with me as I don't want them to get the mistaken impression that Palace fans are a bunch of yobs.
Not put off at all, I cannot understand why fans are put off and would be interested to see how many are put off. I
believe that the attitude of the more livelier fans must change and people should have a bit more of an open mind in
that some fans do behave like idiots sometimes and their behaviour needs to be challenged. The attitude of the
police must change too, they must get their tactics right and not inconvenience law abiding supporters just because
it is a big game.
Brighton Game For Sure Norwood looked like a war zone on arrival at the area via the high street / train station and
the set up after the match on the holmesale road was beyond a joke as people just walked the long way and still
meet other supporter further down the road which caused even more trouble as the palace fans were annoyed at
the policing which lead to im guessing more angry cpfc supporters bumping in to BHA supporters further down the
road.
Unfortunatly, a large percentage of police at selhurst park treat fans unfairly, and are sometimes agressive an/or
violent
They view football supporters as scum, supporting a team is not a crime and I'm worried about being arrested and
given one of the disgraceful FBO's that they don't even have to go to court to get. It's not right.
after the brighton game i was considering not returning to palace for severall games.
It's just not worth going to a midweek HOME game, and have to expect to wait over an hour to get on our way
home. I have work the enxt day.
Yes if the poor policing continues at selhurst.
Against rivals I will always feel the police will target palace more than any club only because we sing our hearts out
Not me but my children do not like being kept behind a metal wall especially on a school night till 10.45
We don't pay good money to be treated like criminals.
I will still go, but it has taken some of the enjoyment from the day to be thought of so poorly just because I watch
live football. The Brighton home game made a lot of people concerned - we had people who could get to their
transport, we had home fans kept in within some areas and let out in others which culminated in both sets of fans
arriving at the same station at the same time. Used as evidence to support the measures - it was those measures
that led to the confrontations. Not understanding that makes me very concerned at where this is all heading.
I have been going Home/Away, pre season home & abroad for over 40yrs, from the 60s, through the 70s & 80s
when things could be bad. I didn't let them things stop me then, so im sure not going to let the police stop me now.
But as they seem to like to get banning orders handed out, no one is safe, nomatter what age
I'm not put off attending, but I won't bring my 6 year old son to games, where I think the police's tactics could cause
trouble. He went to Leeds at home, where because of blocked roads we were stuck outside norwood junction either
s lot of Leeds fans. Luckily they were all good humoured and my son was entertaining them. But not all teams
behave in this way, and I'm not prepared to risk this happening again.
I have been following the club for over 50 years. I object to being treated as a potential trouble maker. However it is
not just the Police, stewards have the same over aggressive attitude. These policies are destroying many peoples
enjoyment of the game
I can't be bothered to be harassed by police all day just because I like to follow my club around the country. They
have taken the fun out of it, they need to understand the difference between fans and hooligans
Seeing various comments on the internet and articles in the news, I am lead to believe that it is very easy to have
police make up lies about you and cause lot's of stress through court cases and charges which would affect my life
very much. Is it really worth all that stress to watch a football match?
no but policing/stewrding at football in general leaves me with uneasy feeling these days
Considered avoiding games following poor policing after Millwall home game this season.
Police barrier at Brighton game makes me wonder about attending high profile games.
The police caused me to be very scared walking in front of the Brighton fans. It wasn't very much fun for the police
trying to hold them back either. Keep them in then kettle to the station. Simple.
I pay a significant sum of money to watch my local team. I do this to relax and unwind from a stressful and busy
weeks work. If attending games means further undue stress and harassment and one has to pay for the privilege of
such I'll treatment, you have to ask, why bother when I can watch football in the comfort of my home.
Many more pleasant things to do with the money rather than being treated like a second ads citizen! Wrong and I
know I'm not the only person to be put off!
I wasn't affected by the Brighton debacle. And I have a season ticket. However I know of people who cant be
bothered, because of the heavy handed nature of the policing. I would love to find out who was responsible for
putting up the wall and why he felt the need for it. If anything it just caused more problems at Norwood Junction.
No, because I love the club and won''t be put off. However, I can definitely see why it would put off a casual fan or
families.
I will not go if they put a bloody wall up on the Holmesdale again, this is not a police state, yet.
police wont put me off going to palace though it can put a negative on the day/evening
the wall after brighton was a disgrace as was the keeping in of home fans. i have always supported the police but
that was my breaking point and convinced me that they do not care for cpfc in the slightest and are so out of touch
with ordinary fans (people) that i was insulted by their actions
The home match against Brighton was delt with very badly by the police and I now fear that it would be best to
avoid high profile games because the police are so aware of possible trouble that the experience of the game of
football is ruined.
Brighton was very unpleasant and it was no an experience you particularly want to repeat - stuck in ground late at
night on a freezing night and made to walk a long way around to what was an unsegrated station anyway.
Brighton away if midweek as took so long to get home as police stopped us getting train for ages and then forced
us to get slow train
I worry for my own safety and criminal record, as a father to a child I do not want to ever be in toruble with the
police but from the things I have witnessed it seems anyone at anytime can be selected or in the wrong place for
the police to take over the top action. Also the actions of Polcie at Millwall and Brighton lead to me being put in
great danger in and around the ground due to letting them leave at the same time as Palace instead of holding
them back that they always do
Brighton @ home
I will probably not attend future "high profile" midweek matches due to the increased time expense, aggravation
and costs to my health which I experienced last season. Being obstructed on my way home from a public event is
not something a non-criminal can tolerate.
Definitely the massive steel wall in place and the policing in general v brighton
This is GB today Im afraid, you have to grin and bear it, or you will go nowhere at all.
Not sure is because I take my children to SP. It is difficult to explain to them why the police feel the need to put a
wall up and herd people about. A repeat performance will mean I will reconsider attending matches.
I'll still come but with trepidation about journey home after derby games
After being held in after the game against Brighton it added an extra hour into my journey which was a school night.
I have since not been to a home game but prefer away games.
i probably wont attend any more high profile games as i cant be bothered with the extra inconvenience and
aggravation caused by the way they are policed.i just want to watch a game of football and then go home!!
Not worth the hassle these days
I am gettin on a bit now, if it continues, i might miss the big games(Derby's)
There have been times I have come away thinking its not worth it. Eventually my love for the club takes me back to
SP, however my respect for the police is often tarnished.
Having to wait untill 1am to get home on a midweek game because of poor police tactics.
It would take a lot to stop me going, it will affect the more occasional fans though.
going to derby and if i bring my son to certain matches if going to be treated like a criminal because i am trying to
teach my son that the police are on the side of the innocent and victims not there to provoke which is a real shame.
They would do eventually
Not personally but my wife and kids won't come if there is going to be a wall etc - I trust the police less now than I
did 3 years ago - which is sad as until then I told my kids that asking a policeman was the best thing to do if in
trouble...not so sure now
Policing would never stop me going to Palace, but the big games like Brighton, Millwall, Leeds, are no longer
enjoyable due to overzealous policing. The pubs are often shut or close early before the game and stay closed for
time afterwards too, the sheer numbers of police in combat gear are intimidating and they seem to look at everyone
as a potential 'hooligan'. I can understand why some people wouldn't bother. I think it's also fair to say that the
police view of what constitutes a game needing high police presence is skewed. Leeds is one example where there
were far more policemen, especially inside the ground, than anywhere near necessary. The photographic evidence
of the wasteful police prescence in the Arthur Waite is compelling.
I will avoid high profile games if current tactics continue.
I put no, because it could very easily do so, but at the same time, I refuse to bow to their intimidation. Others
however, might do so.
At times I have thought is it worth it. What was the point of the WALL. Fans met up at the stations anyway.
I do not wish to receive an FBO because of attending games.
post Brighton game. No communication with home fans. No explaanation about their actions. Totally inflexible.
Fans treated like animals and like hooligans
I work in healthcare and start early. If I can't get home a reasonable time after an evening game it means that
patients lives are at risk if I'm tired. Therefore I will seriously consider whether to attend games where I think I will
get delayed.
As I've said before, respect the people paying for you're services.
I was discusted by the police tactics vs Brighton at home on 31/1/12. Leaving the stadium to walk back to my car
we were confronted with a steel wall and told to go another route. As we followed the diversion we reached
Norwood High Street and were blocked by 2 lines of police and police dogs to prevent us from proceeding any
further for 45 minutes at least. I reached my car at 11.30pm...The match finished at 10pm and I am usually back by
10.15pm. I have promised myself if that situation happens again I will refuse to attend another game at Selhurst
Certainly if it continues along the lines it was going down I would avoid certain matches. If it improves back to what
it was like 2 or 3 years ago, then no I would not be put off attending any match.
There are many factors as to why I am not renewing my ST next year, one of these is because of the police
presence, I did have photos of travelling to the ground with about 40 police following me (Millwall at home and
Watford away), I was on my own with some other loan Palace fans and felt incredibly awkward. Seeing such a
large amount of police at home and away games who (in my experience) treat me as a lesser human as I am 19
and a football fan is not enjoyable.
I won't let police intimidation or over the top stewarding ever put me off going - that's what they want - if I get
treated respectfully then I give it back, whereas if stewards or police are agressive, impolite or provocative, then
people tend to react badly to that. I don't think some stewards and police 'get it', and they think their job is to be
It's too much hassle quite simply
no but i can see why this would happen in certain parts of the stadium
I still attend games as and when I can. However with the feeling that Dorans and co. are almost out to get you, and
knowing you're being monitored from the get go can make attending a game far more of a chore than before.
I may avoid the "derby" games if I know it's going to take me an extra hour to get home and I get treated like a
criminal again.
I will probably still go when the season starts but i do not enjoy watching what is effectively bullying and aggressive
behaviour by the police and find it very unsettling. There is the feeling now that it could be anyone comes in for
such treatment and i have no confidence in the police.
Palace Brighton
As an older fan I was frightened last year when 'roughed up by Cardiff City fans at Selhurst Park. Police were
parked no more than 10yds away from the incident and I saw them deliberately look the other way rather than
come to my help.
If the tactics used in the game versus Brighton were to be used again I would avoid those games.
Not worth the aggravation
If I had children they might
I bring young children to games, there attitude & "policing" create issues which I am reluctant to put my children

I have a young son and I would not want him to experience being penned in and forced to hang around for the away
fans to leave before home fans can. Also a number of police seem to enjoy being overbearing and irritating to
normal (read middle aged, non colour wearing, non drinking) fans and don't take the time to engage or speak
politely if asked questions.
I will attend all matches at Selhurst Park as normal, but I will be wary of the needlessly awful organisation that
followed the Millwall and Brighton games and try to plan alternatives (but I shouldn't have to).
I say no, but i am concerned that i may be arrested for no reason at all other than singinga nd shouting. I have seen
this happen to younger fans and it concerns me. Has crossed my mind not to go.
I have renewed my season ticket, but I won't next year if the policing is equally as heavy. It's an unnecessary
It wont put me off, but I'm sure it puts some people off, working for myself I have no bosses to get into trouble with if
I were arrested or given a FBO
The 'Wall' at Brighton implies that all Palace supporters need to be controlled in order to ensure a safe
environment. this is clearly wrong. Almost all CPFC supporters want to support their team and have absolutely no
intention of causing trouble. To therefore treat the occasion as a possible riot was over the top, non-sensical and
humiliating. To then be forced to wait, kettled in the streets outside Norwood Junction while the Brighton supporters
were sent on their way was ridiculous. Why were the Brighton supporters not escorted to Thorton Heath station
instead - as has been done in the past?? If the police are going to treat a family club like Crystal Palace as a
potential riot situation and they plan to inconvenience me getting home (particularly at a night game) then
reluctantly I will not go. And the regrettable outcome is a distruct of the Police from somone who until recently
would normally back them.
With my young son who is autistic and loves going to palace games if things like the wall and certain cordons are
put in place again I would not be able to take him to those matches
I can forsee a time when the harassment and inconvenience caused by the police will put me off going to some of
our more high profile games
I will not be put off. That's defeatist
dont think I will bother attending Brighton at home next season
The Wall at Brighton game Being made to stay behind at home games
You feel that you'll get harrassed, arrested and beaten
I used to be at the back of the Arthur Wait stadium but the police put pay to any atmosphere by not letting anyone
without a season ticket in. The result is that no-one really goes there and a large percentage don't go to the games
any more.
I have considered not going to Palace any more after the Brighton home fixture, as the barrier made me feel
criminalised,the Police on duty were rude and unfriendly and I didn't see the point in going to watch Palace if I was
going to receive such grief.
I travel with my special needs son, after the Brighton game at Selhurst he was very frightened, not because of
football fans but because of police actions.
Massive metal wall outside the stadium.. The over use of police horse.. charging at fans at away games.. not nice
I don't want to be arrested on fabricated or weak charges and potentially have my life ruined. I love my club but the
risk is just too great.
No, beacuse I'm a lifelong fan, but its obvious why some younger fans and families would be put off
The Brighton fans caused £1500 worth of damage to my car while I was prevented from returning to it in Oliver
Grove after the Brighton game. Normally I am away in five minutes, but that night the Police made me wander
around for 30 minutes before I could get to my car.
Ignorant and plain rude stewarding and policing. As a season ticket holder for many years, I objected to me and my
two children (then aged 12 and 15) being searched on the way in to the ground. The police were just as ignorant
and stupid about whether this was reasonable and fair, yet if you wanted their help for whatever reason they were
just plain disinterested. It seems to me that the average policeman has a huge chip on their shoulder these days
and has no experience of safe and effective crowd control, and the senior stewards that inhabit football grounds
and sports stadia are throw backs from those hooligan days of the 80's and 90's and are there purely for a fight
themselves. Football supporters are not dogs and should be treated with respect.
I have a season ticket, but I don't see why I should attend when the Wall makes me feel like a criminal just for
watching my team. Any further occurrences without warning and I think I may give it up.
Fed up of being treated like animals.

								
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