ma Airlines regr
Nesm ret that your baaggage has bee en delayed, butt we will make o return your b
e every effort to baggage to
as soon as possible. We trust t
you a ing information
that the followi ny questions yo
n will answer an ou have.
our bags ha
If yo elayed
ave been de
u o checked baggag upon arrival, you'll need t
If you are unable to locate your c ge resentative of t
to notify a repr the airline
with which your fligght terminates.
If you n a Nesma Airlines flight, it is
u've arrived on s important tha at you notify an agent at the Nesma Airline es Baggage
Service Counter imm mediately upon e to do so release Nesma Airlin
n arrival at the airport (failure ability).
nes from any lia
The a you to provide your contact in
agent will ask y nformation as w ed description of your baggag
well as a detaile ge in order
to pr ent report. You will then receiv
repare an incide ve:
PIR (Prope y Report)
If yo e is still mis
our baggage three days
ssing after t
In the unlikely even port Baggage Service Counter
nt that the airp ocate your dela
r is unable to lo ayed baggage w within five
days, aggage Office w
, our Central Ba will take over th
he search and a
ask you to file a
a claim by comp ng baggage
pleting a missin
questionnaire form. . To do so:
Download d and print the online version of our Missing Baggage Quest tionnaire Form..
Return the e completed M Missing Baggage Questionnaire e Form ‐ along w ting documenta
with all support ation, as
to the Nesma A
indicated on the form ‐ t e Claims office (
Airlines Baggage formation below
(see contact inf w).
w to contac
ct Baggage S
When writing to us, nformation, such as your File Reference Num
, please provide all relevant in mber, passenge er name(s)
and a ate(s) of travel,
address(es), da nformation. Any
, and any other identifying in ils you can give
y specific detai e us about
ts contents are relayed to the
your baggage and it e airport agents s and ground peersonnel and w will help them lo ocate your
Central Baggage Traacing Office
HQ ‐ 5 El Madina St Gedida,
t., El Nozha El G
Phonne: +2 022 621 77597
+2 022 623 977
Fax: + 72
te your bag
When we locat t
ggage…and if we don't
Once e we have located your bagga ed ts
age and ensure it reaches it destination a y e
airport, delivery will either be arranged
throuugh our contrac agent in the are
cted handling a ea or by expresss mail.
In the e your baggage,
e unlikely event that we are unable to locate , a final resolution will be madde in accordanc ce with our
arriage and with
applicable Tariffs, Conditions of Ca e international convention (i.e
h the applicable e. Warsaw or M Montreal)
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Insurance and baggage liability limitations
You are advised to keep valuables, important documents and money either on your person or in your carry‐on
baggage. Please also ensure that your belongings are packed suitably and when required, in hard‐shell cases.
While we will make every attempt to ensure your baggage is handled with care, you should know that Nesma Airlines'
liability for loss or delay of, or damage to baggage is limited under the terms and conditions of Nesma Airlines'
Contract of Carriage
As your international travel is subject to the Warsaw Convention, Nesma Airlines' liability is limited to approximately
$20 USD per kg per passenger for checked baggage.
Subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, Nesma Airlines
assumes no liability for perishables or liquids, nor does it accept liability for valuables or items whose loss may cause
serious damage, such as money, jewelry, silverware, negotiable papers, securities, computers, cameras, cellular
phones, business documents, samples, paintings, antiques, artifacts, manuscripts, prescription drugs, or irreplaceable
books or publications.
Our Valued Customers
We shall do everything possible to locate your delayed baggage. We trust that our combined efforts will bring a
Tips on how to complete the online form
Make sure to indicate the color of your bag, and select the type of bag (by number) from the Airline
Baggage Identification Chart provided. These two details are the key to recovering your baggage.
Provide specific details on the clothing that you packed, such as colors, sizes, brand names and logos.
Identify distinctive items such as book titles, gifts and souvenirs. This will greatly increase our ability
to locate your property.
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