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Reverse Logistics, a Strategic Activity of All Enterprises

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					Reverse Logistics, a Strategic Activity of All Enterprises
Compared to earlier times, today enterprises no longer consider reverse logistics as a pain in the neck. Instead, it enjoys
strategic importance among enterprises as reverse logistics is considered as a means of generating revenue, profit, and
competitive differentiation. Hence, supply chain management today involves reverse logistics as well.

Reverse Logistics and Returns management are terms that are used interchangeably but the fact of the matter is returns
management is one of the important aspects of reverse logistics. Its other important activities are repair, recycling,
reuse, recalls, refurbishing, source reduction, product substitution, remarketing, disposition of products to name a few.
The important functions of the reverse logistics channel are collection and sorting, storage, transportation and
distribution, compaction, shredding and identification, processing or filtration, retro-manufacturing and full disposal.

According to the Aberdeen group, reverse logistics is actually a process that involves four important stages namely

       Logistics: It deals with authorizing return, recovering, sorting, testing, repairing, remanufacturing, reconfiguring,
        restocking, reshipping, and disposing of materials.
       Sales/Marketing: It is remarketing refurbished products and parts for resale through liquidation or adjacent
        channels.
       Finance : It is validating in-warranty repairs and recovering appropriate costs from suppliers.
       Customer Service : It is receiving in-bound customer calls and ensuring compliance with service contract
        commitments.

Today reverse logistics is a strategic activity of almost all enterprises as it helps to

            Recapture lost revenue
            Reduce operating costs
            Improve product uptime
            Enhance quality
            Retain customers
            Comply with environmental regulations
            Elevate brand loyalty
            Increase customer satisfaction
            Boost revenue

Quite a few enterprises manage reverse logistics in-house but majority of them depend on supply chain solution
providers for managing their reverse logistics. These third party logistics providers help enterprises to

            Remarket complete systems and major components
            Transform old assets into valuable investments
            Monetize depreciating assets
            Find reusable solutions for unutilized assets
            Save the cost of warehousing stock that has gone stale

Moreover, collaborating with supply chain solution providers help enterprises to focus on their core competencies.

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Description: Reverse Logistics and Returns Management are terms that are used interchangeably but the fact of the matter is returns management is one of the important aspects of reverse logistics.