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Contents - North Somerset Council.xls

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					                                                                         7.3
            Adult Services and Housing Policy and Scrutiny Panel

PERFORMANCE SUPPLEMENT

Date of Publication : 11 November 2010

Contents :                                              Date of Information:
Tab 1    Glossary                                       current
Tab 2    ASS&H Corporate Monitoring Summary             up to 30 September 2010
Tab 3    ASS&H Predicted Variance Analysis              up to 30 September 2010
Tab 4    ASS&H Salary Monitoring                        up to 30 September 2010
Tab 5    Care in the Community Spend & Activity         up to 30 September 2010
Tab 6    Schedule of Residential & Nursing Placements   current
Tab 7    Home Care & Direct Payments                    up to 30 September 2010
Tab 8    Community Meals                                up to 30 September 2010
Tab 9    Integrated Community Equipment Store Summary   up to 30 September 2010
Tab 10 Care Connect Monitoring Information              up to 30 September 2010
Tab 11 Adult Care Performance Indicators                up to 30 September 2010
Tab 12 Housing Performance Information                  up to 30 September 2010
Tab 13 Revenue & Benefits Performance Information       up to 30 September 2010




  c9f66534-8619-4e00-b344-04d9b98cdb8a.xls                            Contents
Glossary
ASS&H                 Adult Social Services & Housing Directorate
BVPI                  Best Value Performance Indicators
CHC                   Continuing Health Care
CYPS                  Children & Young Peoples Services
DFG                   Disabled Facilities Grant
DIS                   Delivery Improvement Statement
DWP                   Department of Works and Pensions
FAB                   Financial Assessment & Benefits (Team)
FTE                   Full Time Equivalents
HMO                   Houses of Multiple Occupation
HNR                   Housing Needs Register
IPF                   Institute of Public Finance
KT                    Key Threshold
LA                    Local Authority
LPSA                  Local Public Service Agreement
No.                   Number
NHS                   National Health Services
NSC                   North Somerset Council
NSH                   North Somerset Housing
PAF                   Performance Assessment Framework
PI                    Performance Indicators
QTR / Q               Quarter
RNCC                  Registered Nursing Care Contribution
RSL                   Registered Social Landlord
SAS                   Self Assessment Survey (replaced the DIS)
SPA                   Single Point of Access
SS                    Social Services
START                 Short Term Assessment Reablement Team
SWIFT                 Client Database used by Adult Social Care
TBC                   To be confirmed

Terminology

Full Time Equivalent This is the total of hours of employment divided by 37 hours, therefore
                     not head count
Head Count           Number of actual people employeed
Out-turn             Anticipated position at the end of the financial year
Phased Budget        Annual budget allocated over the period to date.
S106                 Developers contribution towards infrastructure and other costs
                     associated with bringing their development to North Somerset
Variance             Difference between actual and budgeted spend
Virement             Transfer of budget from one cost centre to another.




                                                                                           Tab1
2010/11 Revenue Monitoring Summary
Source: Deborah Hart, Lead Service Accountant

                                      2010/2011      Virements       2010/2011         Phased         Actual to       Variance       Predicted       Variance
                                       Original       to Date         Rev ised         Budget         9/30/2010      to Phased        Out-turn
                                        Budget                         Budget
                                          £              £               £                £               £               £               £              £

ADULT SOCIAL CARE
 EXPENDITURE                          66,458,900     1,196,890       67,655,790      34,549,705      34,789,991        240,285       68,218,082        562,292
 INCOME                              (23,513,590)     (683,880)     (24,197,470)    (10,473,915)      (7,818,806)    2,655,109      (23,542,967)       654,503
TOTAL                                 42,945,310       513,010       43,458,320      24,075,790      26,971,184      2,895,394       44,675,114      1,216,794


SERVICE STRATEGY
 EXPENDITURE                             184,470             0          184,470           92,235        103,689          11,454         193,588          9,118
 INCOME                                   (23,600)           0           (23,600)        (11,800)        (11,780)            20          (23,600)            0
TOTAL                                    160,870             0          160,870           80,435          91,909         11,474         169,988          9,118


SS MANAGEMENT & SUPPORT
 EXPENDITURE                          12,287,440      (164,490)     12,122,950        6,215,495       6,253,529         38,034       11,753,344       (369,606)
 INCOME                                (7,181,920)      11,560       (7,170,360)       (749,220)       (549,132)       200,088        (7,080,184)       90,176
TOTAL                                   5,105,520     (152,930)       4,952,590       5,466,275       5,704,398        238,123         4,673,160      (279,430)


LIFELONG LEARNING
 EXPENDITURE                             339,430             0          339,430         169,715         278,075        108,360          346,668          7,238
 INCOME                                 (339,430)            0         (339,430)       (169,715)       (115,284)        54,431         (339,430)             0
TOTAL                                          0             0                0               0         162,792        162,792            7,238          7,238


ADULT SOCIAL SERVICES TOTAL
 EXPENDITURE                          79,270,240     1,032,400       80,302,640      41,027,150      41,425,284        398,133       80,511,682        209,042
 INCOME                              (31,058,540)     (672,320)     (31,730,860)    (11,404,650)      (8,495,001)    2,909,649      (30,986,181)       744,679
TOTAL                                 48,211,700       360,080       48,571,780      29,622,500      32,930,282      3,307,782       49,525,501        953,721


HOUSING SERVICES
 EXPENDITURE                           2,361,400         7,480        2,368,880       1,184,440       1,178,327           (6,113)     2,480,018        111,138
 INCOME                                 (374,100)            0         (374,100)       (185,550)       (359,079)       (173,529)       (516,324)      (142,224)
TOTAL                                  1,987,300         7,480        1,994,780         998,890         819,248        (179,642)      1,963,694         (31,086)


ADULT SOCIAL SERVICES & HOUSING SUMMARY
EXPENDITURE                     81,631,640           1,039,880       82,671,520      42,211,590      42,603,611        392,020       82,991,700        320,180
INCOME                         (31,432,640)           (672,320)     (32,104,960)    (11,590,200)      (8,854,080)    2,736,120      (31,502,505)       602,455
BUDGET RECOVERY PLAN                                                                                                                                  (352,000)
ASS&H OVERALL TOTAL             50,199,000            367,560       50,566,560       30,621,390      33,749,530      3,128,140       51,489,195        570,635

                                                        378,000    Inflation applied from Corporate contingency 14/07/10
                                                           7,480   Transfer of LAMAC budget from F&R re: service for council's mortgage portfolio 12/04/10
                                                        138,920    Transfer of Children's element of the Carers Area Based Grant as per FSSG
                                                        (38,720)   Reduction of Training budgets following Training Review
                                                      (118,120)    Reduction of budgets re: ISSR to be actioned in P6
                                                        367,560




                                                                                                                                                                   Tab2
Tab2
2010/11 Predicted Variance Analysis
Source: Deborah Hart, Lead Service Accountant

                                        Av erage                                               Av erage      Av erage     Av erage
                                        Quarter 1     JULY         AUGUST         SEPT         Quarter 2    Quarter 3     Quarter 4
                                       Apr to June                                            July to Sep   Oct to Dec   Jan to Mar
                                            £           £             £             £              £             £            £

 Adult Services                          959,348      958,828     1,094,039     1,216,794     1,089,887              0           0
 Service Strategy                         13,401         9,661        10,853         9,118         9,877             0           0
 Management & Support                   (278,733)    (256,361)     (268,850)     (279,430)     (268,214)             0           0
 Lifelong Learning                             0         7,238         7,238         7,238         7,238             0           0
 Housing                                    (256)       (1,478)      (13,064)      (31,086)      (15,209)            0           0
 Budget Recovery Plan                                              (352,000)     (352,000)     (234,667)


ASS&H OVERALL TOTAL                     693,760      717,888       478,216       570,634        588,913              0           0

Variance as a % of Ov erall Budget          1.37         1.42          0.94          1.13          1.16           0.00        0.00




Ov erall Budget                         ########




                                                                                                                                      Tab3
Tab3
ASS&H Salary Monitoring
Source: Deborah Hart, Lead Service Accountant

                                       Qtr1         Qtr2        Qtr3        Qtr4                     Overtime /                              No. of     No. of      ANTICIPATED
                                      April to     July to     Oct to      Jan to      Sub Total      Appoint      TOTAL        TOTAL        FTE's      FTE's        YEAR-END
                                       June         Sep         Dec         Mar                      Expenses                  BUDGET       Budgeted    Vacant       VARIANCE
                                         £            £          £           £            £              £            £           £                                      £

Adult Social Services
Service Strategy                          47,571      46,152      47,571      47,571       188,865          872      189,737      182,590        2.50        0.00          7,148
Older People                           1,666,210   1,518,763   1,523,519   1,482,902     6,191,394        6,112    6,197,506    6,103,010      205.45      (0.15)         76,392
Physical or Sensory Disabilities               0           0           0           0             0            0            0            0        0.00        0.00              0
Learning Disabilities                    205,674     210,922     213,970     216,201       846,767        1,108      847,875      890,660       25.62        3.35        (42,785)
Mental Health Needs                      335,638     340,913     348,338     341,774     1,366,663          998    1,367,661    1,414,486       40.62        3.68        (46,824)
Other Adult Services                      75,656      59,008      61,531      61,531       257,726           30      257,756      255,380        6.27        0.46          2,377
Management & Support                     839,380     842,783     768,257     735,191     3,185,611        3,345    3,188,956    3,182,430       96.39        5.34        (29,902)
Lifelong Learning                         88,741      93,979      76,072      74,228       333,020          176      333,196      339,430       10.82      (1.85)            176
   Total for Adult Social Services     3,258,870   3,112,520   3,039,258   2,959,398    12,370,046       12,641   12,382,687   12,367,986      387.67      10.83         (33,418)

Housing Services
Head of Housing                           26,377     26,735      26,951      26,951        107,014            0      107,014      102,250        2.00        0.00          4,764
Housing Strategy & Policy                 61,199     64,079      64,143      64,143        253,564          690      254,254      249,110        6.54        0.00          5,144
Admin                                          0          0           0           0              0            0            0       10,260        0.50        0.50        (10,260)
Housing Options Team                     109,934    102,013     110,594     108,972        431,513          522      432,035      434,630       12.99      (2.39)         (2,595)
Housing IAG Project                        8,755      8,755       8,755     (26,264)             1            0            1            0        0.00        0.00              0
Housing Renewal Team                      56,474     54,780      59,024      59,024        229,302          362      229,664      196,940        6.00        0.41         32,724
Private Rented Housing Team               51,826     54,136      56,591      56,216        218,769          142      218,911      217,190        7.00        0.00          1,721
Home Choice                               37,443     46,968      48,555      41,506        174,472          284      174,756      170,100        6.00      (0.30)          4,656
       Total for Housing Services        352,008    357,466     374,613     330,548      1,414,635        2,000    1,416,635    1,380,480       41.03      (1.78)         36,154

             Overall ASS&H Total       3,610,878   3,469,986   3,413,871   3,289,946    13,784,681       14,641   13,799,322   13,748,466      428.70       9.05           2,736




                                                                                                                                                                    Tab4
Care in the Community Monitoring - September 2010
Source: Deborah Hart, Lead Service Accountant

                                                                                                                                                         September 2010      September 2009                     Indicative
                               Projected     Expenditure                 Projected       Income                      Net         Net          Over /     Approx Weekly      Approx Weekly         Approx         Cost per
Summary by Type               Expenditure      Budget        Variance     Income         Budget        Variance    Expend       Budget       (Under)     No. of  Cost per   No. of  Cost per   No. of Clients     Client
                                   £             £               £           £              £              £          £           £             £        Clients  Client    Clients  Client      Sept 08         Sept 08

Residential                     25,213,365      24,663,670     549,695    (9,996,292)    (9,564,780)   (431,512)   15,217,073   15,098,890     118,183       832   350.38       829   343.14              830         424.89
Nursing                         12,026,265      15,324,520 (3,298,255)    (5,525,801)    (5,698,400)     172,599    6,500,464    9,626,120 (3,125,656)       432   288.26       459   335.19              488         406.00
Purchased Home Care              6,910,541       5,606,600 1,303,941      (1,710,188)    (2,345,780)     635,592    5,200,353    3,260,820 1,939,533       1,081    92.16     1,181    86.84            1,143          66.63
In House Home Care               1,667,471       1,649,410      18,061      (150,105)      (316,200)     166,095    1,517,366    1,333,210     184,156       123   236.33       226   220.61              315         183.22
Extra Care Home Care               741,106         540,800     200,306      (383,045)      (243,510)   (139,535)      358,061      297,290      60,771        99    69.29        28   276.83                0           0.00
Spot Day Care                    1,371,359         637,470     733,889      (245,587)      (107,220)   (138,367)    1,125,772      530,250     595,522       182   118.50       160   108.55              146         105.87
Supported Living                 1,224,660         675,990     548,670      (189,060)      (189,060)           0    1,035,600      486,930     548,670        37   536.19        25   619.55               35         399.88
Direct Payments                  3,609,551       2,176,330 1,433,221        (275,193)      (296,890)      21,697    3,334,358    1,879,440 1,454,918         284   224.92       297   176.56              219         176.01
Other L.A. Placements               13,526         118,550   (105,024)              0              0           0       13,526      118,550   (105,024)         2   129.56         3   401.02                3         684.08
                  TOTAL         52,777,844      51,393,340 1,384,504     (18,475,271)   (18,761,840)     286,569   34,302,573   32,631,500 1,671,073       3,072   213.91     3,208   208.63            3,179         237.58


                                                                                                                                                         September 2010      September 2009                     Indicative
                               Projected                                 Projected                                   Net         Net          Over /     Approx Weekly      Approx Weekly         Approx         Cost per      Done       Done         Done      Done         Done      Done        Done        Done
Summary by Service            Expenditure       Budget       Variance     Income         Budget        Variance    Expend       Budget       (Under)     No. of  Cost per   No. of  Cost per   No. of Clients     Client       Resid     Nursing    Purchase     Extra        Day      Sup Liv      DPs        Other LA
                                   £              £              £           £             £               £          £           £             £        Clients  Client    Clients  Client      Sept 08         Sept 08                            & In House

Elderly                         28,900,314      28,847,750      52,564   (10,183,516)   (10,536,700)     353,184   18,716,798   18,311,050     405,748     1,882   190.52     2,074   185.17            2,133         183.95    370.00     269.00     1,027.00           78       39          0           99          0
Physical & Sensory Imp           4,949,269       4,625,950     323,319      (518,908)      (534,860)      15,952    4,430,361    4,091,090     339,271       371   228.77       347   240.28              342         210.36     24.00      39.00       157.00           14       27          0          110          0
Learning Disabilities           15,834,306      15,171,410     662,896    (7,164,081)    (6,969,850)   (194,231)    8,670,225    8,201,560     468,665       370   448.91       359   479.94              342         710.92    214.00      18.00        10.00            4       46         15           61          2
Mental Health                    2,781,518       2,559,110     222,408      (602,647)      (712,740)     110,093    2,178,871    1,846,370     332,501       413   101.07       401   104.81              332         125.86    218.00     106.00        10.00            3       40         22           14          0
Drug & Alcohol                     312,437         189,120     123,317        (6,119)        (7,690)       1,571      306,318      181,430     124,888        36   163.00        27   120.19               30         143.86      6.00       0.00         0.00            0       30          0            0          0
                      TOTAL     52,777,844      51,393,340   1,384,504   (18,475,271)   (18,761,840)     286,569   34,302,573   32,631,500   1,671,073     3,072   213.91     3,208   208.63            3,179         237.58       832        432        1,204           99      182         37          284          2
                                                                                                                                                                                                                                     0          0            0            0        0          0            0          0

Projected Income and Income Budgets now reflect Grant and Section 28A Funding
Block respite beds included within Residential.




                                #REF!           #REF!         #REF!        #REF!          #REF!         #REF!      #REF!        #REF!        #REF!
                                #REF!           #REF!         #REF!        #REF!          #REF!         #REF!      #REF!        #REF!        #REF!




                                                                                                                                                                                                                                                                                                  Tab5
Open Placements in Residential / Nursing Care by Category (Figures from SWIFT) as at:
Source: Deborah Hart, Lead Service Accountant

RESIDENTIAL                               10/5/2009     11/4/2009   12/17/2009     1/25/2010       3/1/2010       3/29/2010    4/26/2010    5/10/2010    6/29/2010    8/2/2010       9/2/2010       10/4/2010    10/18/2010

Permanent Placement
Adult Drug & Alcohol Abuse                         2            2             2             2              2              2            2            2            2            2              2              2             2
Adult Learning Disability                        213          215           215           213            211            214          213          215          213          211            212            213           212
Adult Mental Disorder/Dementia                   185          186           185           187            190            188          193          191          189          186            184            195           196
Adult Physical & Sensory Impairment               25           26            23            22             22             22           23           23           25           25             24             24            24
Older People                                     361          357           348           354            352            365          364          370          341          341            346            348           346
                                                 786          786           773           778            777            791          795          801          770          765            768            782           780       -0.128

Short Term & Respite Placement
Adult Drug & Alcohol Abuse                         2            0              1            6              1              9            6            6            9            6              2              3             4
Adult Learning Disability                          1            2              0            0              0              0            1            1            1            1              1              1             1
Adult Mental Disorder/Dementia                    18           11             14           12             13             14           12           10           18           20             22             22            19
Adult Physical & Sensory Impairment                1            1              1            0              2              3            0            1            1            1              2              1             1
Older People                                      21           20             35           20             15             18           18           19           22           22             30             28            22
                                                  43           34             51           38             31             44           37           37           51           50             57             55            47   74.074

Total Residential                                829          820           824           816            808            835          832          838          821          815            825            837           827   2.3515

NURSING                                   10/5/2009     11/4/2009   12/17/2009     1/25/2010       3/1/2010       3/29/2010    4/26/2010    5/10/2010    6/29/2010    8/2/2010       9/2/2010       10/4/2010    10/18/2010

Permanent Placement
Adult Drug & Alcohol Abuse                         0            0             0             0              0              0            0            0            0            0              0              0             0
Adult Learning Disability                         24           24            24            23             23             20           19           18           17           17             17             17            17
Adult Mental Disorder/Dementia                   116          112           104            98            102            103          106          107          106          103            102            106           101
Adult Physical & Sensory Impairment               40           40            39            38             37             37           37           37           36           37             36             37            37
Older People                                     268          268           262           259            250            247          252          255          274          266            262            272           267
                                                 448          444           429           418            412            407          414          417          433          423            417            432           422       -4.955

Short Term & Respite Placement
Adult Drug & Alcohol Abuse                         0            0              0            0                 0           0            0            0            0               0              0           0             0
Adult Learning Disability                          0            0              0            0                 0           0            0            1            1               1              1           0             0
Adult Mental Disorder/Dementia                     5            3              3            4                 2           3            2            3            2               2              1           1             2
Adult Physical & Sensory Impairment                1            2              0            2                 1           2            0            0            2               3              3           2             2
Older People                                       5            3             11            9                 5           8            4            6            3               3              2           4            10
                                                  11            8             14           15                 8          13            6           10            8               9              7           7            14 -17.647

Total Nursing excl. RNCC                         459          452           443           433            420            420          420          427          441          432            424            439           436       -5.423

RNCC (free nursing care only)                    324          335           346           330            355            344          349          348          360          363            361            374           374

Total Nursing                                    783          787           789           763            775            764          769          775          801          795            785            813           810

TOTAL No. OF OPEN PLACEMENTS                    1,612       1,607          1,613        1,579          1,583           1,599        1,601        1,613        1,622       1,610          1,610           1,650        1,637   1.5509

                                                                    No. of CHC transfers in year                         88
                                                                                                                         4.7                                                                                                  %




                                                                                                                                                                                                                      Tab6
Activity Data
Source: Deborah Hart, Lead Service Accountant

HOME CARE HOURS
                                       2007/8         2008/9   2009-10                        2010/11                        % Change
Planned Home Care Hours per week        Apr            April    April  Apr        May      June     July    Aug      Sept      Apr 09 -
                                        2007           2008      2009  2010       2010     2010    2010     2010     2010      Sep 10
External provision                     7,624          7,852    10,293 12,075     12,191   12,103 12,215    12,490   12,580          22.22
In House provision                     1,956          1,440     1,568  653        579      650      786     746      868          (44.68)
                           Total Hours 9,579          9,292    11,861 12,728     12,770   12,753 13,001    13,236   13,448          13.38

Number of Service Users per week              Apr     April    April      Apr     May     June     July     Aug      Sept      Apr 09 -
                                              2007     2008     2009      2010    2010     2010    2010     2010     2010      Sep 10
External provision                            877     1,021    1,140     1,281   1,197    1,194   1,205    1,161    1,179             3.42
In House provision                             458      284      218       138     86       88      117      107      123         (43.58)
                                    Total    1,335    1,305    1,358     1,419   1,283    1,282   1,322    1,268    1,302           (4.12)

Average planned hours per Service User       Apr      April     April    Apr      May     June     July     Aug      Sept      Apr 09 -
per week                                     2007     2008      2009     2010     2010     2010    2010     2010     2010      Sep 10
External provision                           8.69     7.69      9.03     9.43    10.18    10.14   10.14    10.76    10.67           18.18
In House provision                           4.27     5.07      7.19     4.73     6.73     7.38    6.72     6.97     7.05           (1.96)
                        Overall Average      7.18     7.12      8.73     8.97     9.95     9.95    9.83    10.44    10.33           18.25

DIRECT PAYMENTS
                                             2007/8   2008/9   2009-10                       2010/11                         % Change
Direct Payments & Cash Individualised         Apr      Apr      April    Apr      May     June     July     Aug      Sept      Apr 09 -
Budgets                                       2007     2008     2009     2010     2010    2010    2010      2010     2010      Sep 10
Older People (65+)                             14       66       87       77       75      74       75       72       71          (18.39)
Older People with Learning Disabilities        1        0        0        0        0       0        0        0        0
Older People with Physical Disabilities        2        2        0        0        0       0        0        0        0
Older People with Sensory Impairment           1        1        3        1        1       1        1        0        0          (100.00)
Older People with Mental Health                0        1        0        6        6       6        6        7        8
Older People with Carers Service               4        4        15       15       15      15       15       14       14           (6.67)
                    Older People Sub-total     22       74      105       99       97      96       97       93       93          (11.43)
People with Learning Disabilities              29       39       36       45       46      47       47       50       51            41.67
People with Physical Disabilities              54       66       86       93       87      87       91       90       91             5.81
People with Sensory Impairment                 0        0        0        0        0       0        0        0        0
People with Mental Health Problems             3        3        6        0        1       0        0        4        7             16.67
People with Carers Service                     1        2        14       24       24      24       24       24       24            71.43
                           No. of Packages    109      184      247      261      255     254      259      261      266             7.69

          No. of Cash IBs included above        0       0        29       86      82       83      88       95       98            237.93

                                                                                                                                  Tab7
Community Meals Delivered Per Month                                                                                                                                       Graph Data
Source: Deborah Hart, Lead Service Accountant

                                       Aug       Sep           Oct   Nov         Dec      Jan       Feb     Mar     April   May     June    July     Aug        Sep                              Sep     Oct     Nov     Dec     Jan     Feb     Mar   April   May    June   July   Aug    Sep
                                       2009      2009         2009   2009        2009     2010      2010    2010    2010    2010    2010    2010     2010       2010                             2009    2009    2009    2009    2010    2010    2010  2010    2010   2010   2010   2010   2010
                                                                                                                                                                          No. of Service Users     413     403     401     385     387     395     391 373      372    382    378    382    384
Service Users                           404          413      403     401         385      387       395     391     373     372     382     378      382           384   Average Delivery per Day 326     339     321     289     312     325     321 327     284    299    282    299    304

Hot Meals                             6,775      7,176     7,450     6,751       6,657    6,543     6,500   7,373   6,210   5,676   6,572   6,203    6,282     6,693
average
delivery/day                           339       326          339     321        289      312       325     321     327     284     299     282      299        304
delivery days                           20        22          22      21          23       21        20      23     19       20      22      22      21         22

Teas                                   692           721      651     700        581      546       586     649     539     499      546    581       528       586

Day Centres                            157           138      110     139        101       93       114      92      99      94      685    1,133    1,064     1,154

Luncheon Clubs                         304           320      379     512        362      272       408     436     324     309      377    354       307       383

                        Total Meals 7,928        8,355     8,590     8,102       7,701    7,454     7,608   8,550   7,172   6,578   8,180   8,271    8,181     8,816


                                                                 No. of Service Users by No. of Meals Delivered

                  450
                  400
                  350
                  300
  Service Users




                  250                                                                                                                        No. of Service Users
                  200                                                                                                                        Average Delivery per Day

                  150
                  100
                  50
                    0
                           Sep    Oct 2009    Nov      Dec     Jan 2010   Feb      Mar      April    May     June   July    Aug     Sep
                           2009               2009     2009               2010     2010     2010     2010    2010   2010    2010    2010
                                                                             Period Ending




                                                                                                                                                                                                                                                                                Tab8
Integrated Community Equipment Store
Source: Deborah Hart, Lead Service Accountant

Spend by Type and by Partner up to 30 September 2010

                                    NHS North Somerset                       North Somerset Council               Total
                                                                  Adult Social     Child Social
Equipment Type                    Adults         Children            Care              Care         Education

Equipment                             541,620             6,532        129,290           10,262           4,150      691,854
Minor adapt                             3,610               250          21,063              159              0       25,082
Specials                               45,398             4,005          76,312          21,402          14,879      161,996
Servicing                               2,257               267           3,877                0              0        6,401
Delivery / Collection                 117,887             1,567          38,826            2,749            728      161,757
Recycling Costs                        51,549             1,159          14,361              518             84       67,671
Recovered / Collection              (321,117)          (12,666)        (70,565)          (7,859)          (709)    (412,916)
Other Costs                                 0               117               0                0              0          117
Staffing Costs                         12,638                 0          12,638                0              0       25,276
Joint Costs*                           23,061                63          11,474            1,384            972       36,954
 Recycling Credits / discounts              0                 0               0                0              0            0
                         Total        476,903            1,294          237,276          28,615          20,104     764,192

      % Share of Total Spend            62.41             0.17            31.05            3.74            2.63       100.00


*Joint Costs Breakdown
Equipment                               40,031
Minor Adaptations                          486
Specials                                     0
Servicing                                  588
Repairs                                  2,776
Deliver / Collection                    19,854
Recycling                                8,120
Recovered / Collections               (34,901)
Recycling Credits / discounts                0
                          Total         36,954




                                                                                                                               Tab9
2010/11 Care Connect Performance Information
Source: Council Connect Performance Report
                                                                                                                                                                                   Data for the Table
                                     Apr        May        Jun        Jul        Aug        Sept       Oct        Nov        Dec        Jan        Feb        Mar       Total                           Apr     May     Jun      Jul    Aug     Sept    Oct   Nov   Dec   Jan   Feb   Mar    Total
Calls Presented                      4,858      4,523      5,137      5,310      4,867      4,551                                                                       29,246     Calls Presented      4,858   4,523   5,137   5,310   4,867   4,551    -     -     -      -     -    -    29,246
Call Abandonment (%)                   8.8         2.3        3.4       7.2         8.4       3.3                                                                           5.6    Calls Dealt With     4,432   4,419   4,961   4,926   4,459   4,403    -     -     -      -     -    -    27,600
Calls Dealt With                     4,432      4,419      4,961      4,926      4,459      4,403                                                                       27,600
Average No. of Days                     20         19          22        22         21         22                                                                          126
Average No. of Calls per Day           222        233        226        224        212        200                                                                        219.3


     6,000

     5,000

     4,000
                                                                                                                                                          Calls Presented
     3,000
                                                                                                                                                          Calls Dealt With
     2,000

     1,000

         -
                  Apr        May        Jun         Jul       Aug        Sept       Oct        Nov        Dec        Jan        Feb        Mar


Other Information available:

Outbound Calls made between 1 April 2010 and 30 September 2010                  21,357
Average No. of Daily Calls                                                         170

This April Care Connect handled over 1300 more calls than April last year. This is due to expansion of the service over the year with SPA expanding to 2 ares of North Somerset.
Care Connect have had a very difficult start to the year with new systems and increased call volumes but much work has been put in by the team and management to ensure
resource is available to answer and deal with the calls. This has shown an improvement in call answer rates with Abandonment for April at 8.8%. Abandonment came down to
just 2.3% for May with the team handling a similar number of calls to April. Average calls per day went up by around 10 per day between the 2 months. The call volumes for June
were increased, likely because there were more working days but the team have still managed to keep the abandoned calls to only 3.4%. We have seen a further increase in calls
in July which has led to an increase in abandoned calls. The team are still actually handling a similar number of calls each day.
Staff shortages in August have put pressure on the team. To help they have managed to split the phone line to allow some temporary staff to answer some high volume
community nurse calls easing pressure on the team as a whole. Abandonment has crept up slightly but not to excessive levels. The temporary staff were removed in September
and the phone lines put back to normal again. Call volumes have had a slight reduction which is normal for the time of year.




                                                                                                                                                                                                                                                                                  Tab10
Adult Care Performance Indicators                                                                                                                                                                    Key Performance
Source: Hilary Crouch, Management Information                                                                                                                          Performance Measures are within target   J
                                                                                                                                                                                                               K
                                                                                                                                                                       Performance Measures are below target   L

                                                                               2010                                                                                                     MAR 11   REPORT
 NI REF DESCRIPTION                                                                    APR     MAY      Q1     JULY    AUG      Q2     OCT     NOV      Q3     JAN      FEB      Q4
                                                                             OUTTURN                                                                                                    TARGET    FREQ
  130    Social care clients receiving self directed support (direct
         payments & individual budgets)
                                                                              11.32    8.80    8.98    9.24    10.58   11.27   12.34                                                     30%      Monthly      K
  131    Delayed transfers of care
                                                                               4.98    4.02    4.93    5.76                                                                               5       Monthly
  132    Timeliness of social care assessment (% in 4 weeks aged 18+)
                                                                              76.79      -       -     79.59   79.51   78.61   78.09                                                     80%      Monthly      J
  133    Timeliness of social care assessment (% in 4 weeks following
         assessment aged 18+)
                                                                              93.41      -       -     96.02   98.52   97.23   95.85                                                     93%      Monthly      J
  135    Carers receiving needs assessment or review and a specific
         carers service or advice / information
                                                                              35.53      -       -     12.52   14.00   15.72   18.83                                                     35%      Monthly      J
  145    Adults with LD in settled accommodation
                                                                              50.68      -       -       -       -       -     11.61                                                     55%      Monthly      K
  146    Adults with LD in employment
                                                                               7.88      -       -       -       -       -     2.76                                                       8%      Monthly      K
  149    Adults in contact with secondary MH services in settled
         accommodation
                                                                              84.71    87.60   87.40   87.24   88.32   86.19   88.93                                                     70%      Monthly      J
  150    Adults in contact with secondary MH services in employment
                                                                              15.43    14.74   14.80   15.17   15.44   16.00   16.17                                                     10%      Monthly      J
  141    No. of vulnerable people achieving independent living (SP)           85.44                    79.60                                                                             75%     Quarterly     J
  142    No. of vulnerable people supported to maintain independent
         living (SP)
                                                                              98.35                    98.95                                                                             98%     Quarterly     J
  125    Achieving independence for older people through rehabilitation /
                                                                              88.44                                                                                                      82%      Annually
         intermediate care
  136    People supported to live independently through social services
                                                                               n/a                                                                                                       3,650    Annually
         (all adults)


                                                                               2010                                                                                                     MAR 11   REPORT
LOCAL    DESCRIPTION                                                                   APR     MAY      Q1     JULY    AUG      Q2     OCT     NOV      Q3     JAN      FEB      Q4
                                                                             OUTTURN                                                                                                    TARGET    FREQ
1864AD Rate of permanent admissions per 10,000 aged 18 to 64
                                                                               2.18    0.32    0.40    0.48    0.89    0.89    0.97                                                      2.02     Monthly      J
         Number (last year same time)                                                    4       5       6      11      11      12
                                                                               27                                                      (23)    (23)    (24)    (26)     (27)    (27)      25
                                                                                        (5)     (7)     (9)    (11)    (12)    (18)
 65AD    Rate of permanent admissions per 10,000 aged 65+
                                                                              78.18    8.39    14.31   22.20   26.39   34.04   40.94                                                      74      Monthly      K
         Number (last year same time)                                                   34      58      90      107     138     166
                                                                               317                                                     (202)   (230)   (257)   (285)    (311)   (317)    300
                                                                                       (29)    (53)    (77)    (110)   (154)   (182)
   OT    % of OT deliveries within 7 working days
                                                                              96.39    96.53   97.06   97.07   97.13 97.34     97.08                                                     97%      Monthly      J
  REV    % of clients receiving services who have had a review
                                                                              85.32      -       -     22.40   35.17 37.39     37.88                                                     85%      Monthly      J
  REV    % of clients receiving services who have their ethnicity recorded
                                                                              85.32      -       -     97.80   97.61 97.85     98.46                                                     98%      Monthly      J




                                                                                                                                                                                                     Tab11
Strategic Housing Scrutiny Performance Indicators 2010-11
                                                                                                                                                                    11 - Performance Measurers within Target             J
                                                                                                                                                       2 - Performance Measurers below Target but improving              K
                                                                                                                                                                   Nil - Performance Measurers below Target              L
                                                                       Frequency                                                                   Target
                                                                                     Actual      Actual
  Strategic Housing Performance Indicators 2010-11                         of                               Quarter 1   Quarter 2   Year to date   Quarter     Year end Target               Comments
                                                                                     2008-9     2009-10
                                                                       reporting                                                                     2
                Average number of days between the date of HMO
     H1            licensing inspection to the issuing of formal
                          representations of the licence.
                                                                        Monthly       New        57days      50 days     48 days      49 days      50 days         50days                     On target.                 J
     H3
               % of unauthorised Gypsy & Traveller encampments
                   visited within 2 working days of notification.
                                                                        Monthly     100% (15)   100% (28)   100% (8)    100% (9)       100%         100%            100%                      On target.                 J
     H4
                 % of complaints from private tenants about poor
                housing conditions that are visited to within 7days.
                                                                        Monthly       New         82%         69%       100% (25)     88%(41)       89%             89%
                                                                                                                                                                                 Performance continuing to improve
                                                                                                                                                                                  although still slightly below target   J
H7 - NI 187a Tackling Fuel Poverty: % of people receiving income                                                                                                                   Annual data collected through
                                                                        Annually      8.9%        8.3%        N/A         N/A           N/A         N/A             7.0%                                                 N/A
 (KCPI35)     based benefits in homes with a low energy rating.                                                                                                                      survey in April each year.

               Tackling Fuel Poverty: % of people receiving income                                                                                                                 Annual data collected through
H8 - NI 187b                                                            Annually     36.10%      42.2%        N/A         N/A           N/A         N/A            44.0%                                                 N/A
                based benefits in homes with a high energy rating.                                                                                                                   survey in April each year.
                 Average time taken from receipt of Occupational
     H9           Therapy Assessment to approval of Disabled
                        Facilities Grant (DFG) (in weeks)
                                                                        Quarterly   18 Weeks    16 Weeks       15          17        16 weeks        18           18 weeks`                   On target                  J
                Number of empty private sector dwellings that are
    H10          returned to occupation or demolished due to LA
                                      action.
                                                                        Monthly       147         241          60          64           124          50             200           On track to meet year end target.      J
                Number of homes brought up to the decent homes
    H11          standard through local authority intervention per
                          year (% in vulnerable groups)
                                                                        Quarterly   714 (85%)   651 (85%)   26 (54%)    16 (75%)      42(56%)       N/A          700 (70%)
                                                                                                                                                                                 On target - data can be completed
                                                                                                                                                                                 on receipt of Warm Front figures.       J
                                                                                                                                                                                 Below target for Q2 and year end.
                                                                                                            56 at the 58 at the end                                                Increase in approaches means
H16 NI156
                       Number of Households in temporary
                        accommodation (Snapshot only)
                                                                        Monthly        77          49
                                                                                                            end June September -
                                                                                                            Snapshot   Snapshot
                                                                                                                                    N/A snapshot     53              50
                                                                                                                                                                                   early intervention work is falling
                                                                                                                                                                                  behind. New work procedures in         K
                                                                                                              only        only                                                    place since September which is
                                                                                                                                                                                 expected to improve performance.
                                                                                                                                                                                   Exceeding target - 9 Homeless
    H20
                % of homeless households in priority need who are
                        prevented from being homeless.
                                                                        Monthly       New         70%         89%         93%          91%          68%             70%               acceptances only during
                                                                                                                                                                                            September
                                                                                                                                                                                                                         J
    H21
                 Homeless applications approved per thousand
                                   households.
                                                                        Monthly       New          1.3         1.1         1.1          1.1          1.3             1.2                      On target.                 J
    H24
               Percentage of all shortlists released to RSL's within
                           24 hrs of bidding closing.
                                                                        Monthly       New         99%        100%         99%          99%          93%             96%
                                                                                                                                                                                  Exceeding target for Q2 and year
                                                                                                                                                                                               end.                      J
                                                                                                                                                                                      Performance continuing to
                  % of new HomeChoice applications which are                                                                                                                         improve, although still below
    H25           assessed and the applicants informed of their
                         priority within working 14 days.
                                                                        Monthly       New         85%         68%         78%          73%          80%             87%          target. Improvement as a result of
                                                                                                                                                                                   increase in on line applications
                                                                                                                                                                                                                         K
                                                                                                                                                                                       Slightly below Q2 target.




                                                                                                                                                                                                              Tab12
Strategic Housing Scrutiny Performance Indicators 2010-11
                                                                                                                                                            11 - Performance Measurers within Target               J
                                                                                                                                             2 - Performance Measurers below Target but improving                  K
                                                                                                                                                           Nil - Performance Measurers below Target                L
                                                              Frequency                                                                  Target
                                                                           Actual      Actual
 Strategic Housing Performance Indicators 2010-11                of                              Quarter 1    Quarter 2   Year to date   Quarter       Year end Target                   Comments
                                                                           2008-9     2009-10
                                                              reporting                                                                    2

                                                                                                                                                                                 Although no affordable homes
                                                                                                 42 (40%)
                                                                                                                                                                              were completed during September,
                                                                                                     24
                                                                                                                                                             105                 we are still ahead of year end
                                                                                                 Affordable
H27 NI 155                                                                266(inc10   149 (Nil                                                     LAA Cumulative total 520   target. However due to the current

 + KCPI 45
             Number of affordable homes completed as a % of
                            the annual target.
                                                               Monthly     OMHB)
                                                                          (120.9%)
                                                                                      OMHB)
                                                                                       99.3%
                                                                                                  Rented
                                                                                                      +
                                                                                                              23 (22%      65 (62%)      41(39%)     dwellings (390 social
                                                                                                                                                          rented/130
                                                                                                                                                                                    freeze of the Homes and
                                                                                                                                                                                Communities Agency Funding,
                                                                                                                                                                                                                   J
                                                                                                     18
                                                                                                                                                    intermediate/Homebuy       schemes may not complete within
                                                                                                 Homebuy
                                                                                                                                                                                projected timescales and affect
                                                                                                   Direct
                                                                                                                                                                                    ability to meet the target..
                                                                                                                                                                              Target Exceeded. Wave 4 of the
                                                                                                                                                                              annual Mystery shopping survey
   H37
              Mystery shopper satisfaction with the Housing
                               Service.
                                                               Annually     81%        90%         96%          N/A          96%          N/A               92%
                                                                                                                                                                                reported an increase of 6% in
                                                                                                                                                                                 customer satisfaction for the     J
                                                                                                                                                                               housing service Annual Survey
                                                                                                                                                                                       from last year.




                                                                                                                                                                                                         Tab12
2010/11 Revenues & Benefits Performance Information
Source: Jo-Anne Buchan, Revenues & Benefits Client Manager

New Claims

The table below sets out the volumes of new claims received.

                  Apr         May           Jun         Jul        Aug      Sept        Oct       Nov        Dec        Jan        Feb        Mar
    2010/11     745.00       793.00       824.00      694.00     773.00    746.00      0.00       0.00       0.00       0.00       0.00       0.00
    2009/10     996.00       981.00      1,170.00    1,221.00    936.00    938.00    1,002.00    989.00     762.00     807.00     883.00    1,126.00
  % Change      (25.20)      (19.16)      (29.57)     (43.16)    (17.41)   (20.47)   (100.00)   (100.00)   (100.00)   (100.00)   (100.00)   (100.00)

Caseload Tracker

Total amount of Housing / Council Tax benefits claims.

               Apr       May       Jun       Jul       Aug      Sept       Oct       Nov       Dec       Jan       Feb       Mar
    2010/11 18,031.00 18,127.00 18,083.00 18,025.00 18,044.00 18,310.00
    2009/10 16,993.00 17,090.00 17,328.00 17,459.00 17,501.00 17,590.00 17,621.00 17,727.00 17,764.00 17,907.00 17,928.00 17,989.00
  % Change     6.11      6.07      4.36      3.24      3.10      4.09    (100.00)  (100.00)  (100.00)  (100.00)  (100.00)  (100.00)


National Indicator 181                              New Claims                         CiC                            NI 181
                                                                                                            Total     Total      Target
                                         Claims       Days       BVPI      Claims     Days       BVPI      Claims     Days       12.00
                               April         745      19,344      25.97      4,295    33,233       7.74       5,040    52,577      10.43
                                May          793      18,760      23.66      4,507    37,710       8.37       5,300    56,470      10.65
                               June          824      17,182      20.85      3,893    30,781       7.91       4,717    47,963      10.17
                       Quarter One         2,362      55,286      23.41     12,695   101,724       8.01     15,057    157,010      10.43
                                July         694      15,512      22.35      3,763    30,298       8.05       4,457    45,810      10.28
                             August          773      18,841      24.37      3,655    29,479       8.07       4,428    48,320      10.91
                         September           746      17,653      23.66      4,686    35,824       7.64       5,432    53,477       9.84
                       Quarter Two         2,213      52,006      23.50     12,104    95,601       7.90     14,317    147,607      10.31
                            October
                         November
                         December
                      Quarter Three
                            January
                           February
                              March
                       Quarter Four

                          Year to Date      4,575     107,292      23.45    24,799   197,325        7.96     29,374   304,617       10.37
                                                                                                                                       Tab13

				
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