Docstoc

GP comments and responses.xls

Document Sample
GP comments and responses.xls Powered By Docstoc
					Comments And Responses Report for GP
Start date: 8/1/2009

Total number of organisations: 10471             Total number of organisations with responses: 995


Organisation Ratings and Comments
                             Organisation Name              Comment Title
       1                    Bethany Medical Centre   The approach of doctors
                                                              and staff gives
                                                                 confidence




       2                    Bethany Medical Centre   Less Work, More queue
Comments And Responses Report for GP
Start date: 8/1/2009

       3    FRYENT WAY MEDICAL CENTRE Dr K                Rudeness
                                    Levere




       4                Maiden Newton Surgery        Complacent GP,
                                                Misdiagnoses abound
Comments And Responses Report for GP
Start date: 8/1/2009

       5         Streatham Common Group Practice   without compassion on
                                                              the phone.
Comments And Responses Report for GP
Start date: 8/1/2009

       6         Streatham Common Group Practice       Poor Service




       7                            24 Fitz Road   Best Doctors Ever
Comments And Responses Report for GP
Start date: 8/1/2009

       8                      Abbey Medical Group                Poor service




       9       Abbey Medical Practice - Earls Barton     Some of the Doctors
                                    Branch Surgery     appear to be bored and
                                                           disinterested sadly




      10        ABNEY HOUSE MEDICAL CENTRE                           Not great




      11                      Acklam Road Surgery           Difficult to access
Comments And Responses Report for GP
Start date: 8/1/2009

      12                 Acklam Road Surgery     This practice is going
                                                 downhill fast...please
                                                                 save it




      13               Adelaide Medical Centre    This is a impersonal
                                                  surgery with terrible
                                                        customer care.
Comments And Responses Report for GP
Start date: 8/1/2009

      14               Adelaide Medical Centre Never answer their phone




      15               Adelaide Medical Centre   My Doctor is Wonderful.
Comments And Responses Report for GP
Start date: 8/1/2009

      16                       Air Balloon Surgery Improvements need to be
                                                                    made




      17               Albion Street Group Practice      The Practice needs to
                                                      improve how it deals with
                                                                        babies
Comments And Responses Report for GP
Start date: 8/1/2009

      18               Albion Street Group Practice   Excellent in every way
                                                                    possible.




      19               Albion Street Group Practice   The service I receive is
                                                            excellent from the
                                                      recetionists, the nurses
                                                                  and doctors




      20               Albion Street Group Practice             Superb Care
Comments And Responses Report for GP
Start date: 8/1/2009

      21               Albion Street Group Practice      Always polite, careing &
                                                                          helpful.




      22               Albion Street Group Practice I trust that if need be, i will
                                                               be taken care of.
Comments And Responses Report for GP
Start date: 8/1/2009

      23               Albion Street Group Practice   Impossible to get an
                                                             appointment




      24               Albion Street Group Practice   Good GP, pity about
                                                               reception.
Comments And Responses Report for GP
Start date: 8/1/2009

      25               Albion Street Group Practice GPs are good, the rest is
                                                                   shocking




      26               Albion Street Group Practice Significant improvements
                                                                     all round
Comments And Responses Report for GP
Start date: 8/1/2009

      27               Albion Street Group Practice An excellent service from
                                                       reception, nurses and
                                                                      doctors
Comments And Responses Report for GP
Start date: 8/1/2009

      28               Alderton Health Centre   Diappointing care for
                                                             children
Comments And Responses Report for GP
Start date: 8/1/2009

      29               Alderton Health Centre   A surgery where I have
                                                    mixed experiences




      30                   Al-Kowsar Surgery    Poor Customer Service
Comments And Responses Report for GP
Start date: 8/1/2009

      31               Alma Street Medical Centre All gp practices should be
                                                                     like this
Comments And Responses Report for GP
Start date: 8/1/2009

      32               Alma Street Medical Centre   OK
Comments And Responses Report for GP
Start date: 8/1/2009

      33               Amwell Group Practice Rushed staff, impossible
                                                 to get appointments
Comments And Responses Report for GP
Start date: 8/1/2009

      34               Amwell Group Practice   A solid practice
Comments And Responses Report for GP
Start date: 8/1/2009

      35               Andover Medical Centre       Been trying to get an
                                                appointment with a doctor
                                                   for weeks but was not
                                                                 able to!
Comments And Responses Report for GP
Start date: 8/1/2009

      36               Andover Medical Centre   Impossible to get an
                                                       appointment
Comments And Responses Report for GP
Start date: 8/1/2009

      37               Andover Medical Centre   Not helpful and badly
                                                         organized...
Comments And Responses Report for GP
Start date: 8/1/2009

      38               Ansdell Medical Centre   plan well in advance for
                                                         future illnesses
Comments And Responses Report for GP
Start date: 8/1/2009

      39               Arbury Medical Centre   The doctors should care
                                               more for you clients and
                                                not untrained reception
                                                                   staff
Comments And Responses Report for GP
Start date: 8/1/2009

      40               Argyll House Surgery   not helpful
Comments And Responses Report for GP
Start date: 8/1/2009

      41               Ashburn Medical Centre   Do not register if you
                                                need proper medical
                                                         supervision
Comments And Responses Report for GP
Start date: 8/1/2009

      42               Ashville Surgery        professional care




      43               Ashville Surgery    Be prepared to wait a
                                          while for appointments.
Comments And Responses Report for GP
Start date: 8/1/2009

      44               Ashville Surgery            sholud provide
                                          appointments when really
                                                         required
Comments And Responses Report for GP
Start date: 8/1/2009

      45               Ashville Surgery     Helpful doctors and a
                                          good system that works




      46               Ashville Surgery I would recommend them
Comments And Responses Report for GP
Start date: 8/1/2009

      47               Ashville Surgery   Professional and caring
                                           doctors, but with a few
                                                          glitches
Comments And Responses Report for GP
Start date: 8/1/2009

      48               Aylsham Surgery An extremely helpful and
                                       supportive practice for my
                                                    whole family
Comments And Responses Report for GP
Start date: 8/1/2009

      49               Baldry Gardens Family Practice   Excellent, up to date
                                                            surgery - highly
                                                                recomended




      50               Baldry Gardens Family Practice     Great GP Practice
Comments And Responses Report for GP
Start date: 8/1/2009

      51               Ball Tree Surgery   Miscellany
Comments And Responses Report for GP
Start date: 8/1/2009

      52               Ball Tree Surgery          Hurried, un-caring,
                                              stigmatic towards MH,
                                             cost-cutting and do not
                                                    adhere to NICE




      53               Ball Tree Surgery Appauling communication
                                          and £25 charge for
                                          referral for an application
                                                                form.
Comments And Responses Report for GP
Start date: 8/1/2009

      54               Balsall Common Surgery   Reception staff act like
                                                    you are a bother.
                                                  Appointments often
                                                        difficult to get.
Comments And Responses Report for GP
Start date: 8/1/2009

      55               Balsall Common Surgery   Excellent service within
                                                              the NHS.
Comments And Responses Report for GP
Start date: 8/1/2009

      56               Balsall Common Surgery      Totally rejected for an
                                                urgent apt when i moved
                                                  2 miles down the road.
Comments And Responses Report for GP
Start date: 8/1/2009

      57               Banks Medical Centre   Very friendly and helpful
                                                                Doctor




      58                   Bardney Surgery    I am planning to register
                                              with another GP even if I
                                                        have to travel!
Comments And Responses Report for GP
Start date: 8/1/2009

      59                      Barlby Surgery     Good healthcare




      60               Barlow Medical Centre   Friendly and caring
                                                          practice
Comments And Responses Report for GP
Start date: 8/1/2009

      61                 Barton Family Practice An excellent practice - an
                                                example of what the NHS
                                                                  can be.




      62      BARTON HOUSE GROUP PRACTICE        very difficult to deal with.
                                                 cannot see a doctor until
                                                     you are registered,...
Comments And Responses Report for GP
Start date: 8/1/2009

      63      BARTON HOUSE GROUP PRACTICE   GP Practice Comment




      64      BARTON HOUSE GROUP PRACTICE   Why are we waiting etc
                                                               etc
Comments And Responses Report for GP
Start date: 8/1/2009

      65      BARTON HOUSE GROUP PRACTICE A breath of fresh air from
                                                      the last place
Comments And Responses Report for GP
Start date: 8/1/2009

      66               Baslow Road Surgery   rude pack of staff
Comments And Responses Report for GP
Start date: 8/1/2009

      67               Baslow Road Surgery   Appalling Attitudes
Comments And Responses Report for GP
Start date: 8/1/2009

      68               Battle Hill Health Centre Welcoming atmosphere?




      69                      Beacon Medical       Excellent and caring
                                                               practice
Comments And Responses Report for GP
Start date: 8/1/2009

      70               Beaconsfield Medical Practice      An efficient and helpful
                                                          practice, appointments
                                                       that fit in with in with work




      71               Beaconsfield Medical Practice I am always made to feel
                                                         that I am wasting their
                                                        time, they never listen!




      72               Beaconsfield Medical Practice          Great care to meet
                                                                individual needs
Comments And Responses Report for GP
Start date: 8/1/2009

      73               Beaconsfield Medical Practice Fantastic service - online
                                                     appointment booking and
                                                      Drs who don't patronise
                                                                           you
Comments And Responses Report for GP
Start date: 8/1/2009

      74               Beaconsfield Medical Practice       Doctor's words: if you
                                                          have depression try to
                                                           have a more positive
                                                                      attitude :-|




      75                 Beaconsfield Road Surgery        The staff including Dr's
                                                            are always caring and
                                                       curtious and ready to help




      76                 Beaconsfield Road Surgery       They needto get doctors
                                                       that stay for more that 24.
Comments And Responses Report for GP
Start date: 8/1/2009

      77               Beaconsfield Road Surgery        Difficult to make
                                                           appointments




      78                  Beckett House Practice   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

      79               Beckett House Practice        Overall, very positive
                                                 consultation owing to the
                                                professionalism of the GP




      80               Beckett House Practice       Excellent attitude; 1st
                                                     Class medical skills;
                                                    excellent demeanour.
Comments And Responses Report for GP
Start date: 8/1/2009

      81                  Beckett House Practice         my local practice




      82               Bedminster Family Practice      Care, compassion,
                                                    consideration from the
                                                      entire practice staff.
Comments And Responses Report for GP
Start date: 8/1/2009

      83               Bedminster Family Practice   I'm moving to a different
                                                              surgery asap.




      84               Bedminster Family Practice impossible to see the GP
                                                              of my choice
Comments And Responses Report for GP
Start date: 8/1/2009

      85               Bedminster Family Practice   aweful, go elsewhere
Comments And Responses Report for GP
Start date: 8/1/2009

      86               Beech House Medical Practice   NOTHING
Comments And Responses Report for GP
Start date: 8/1/2009

      87               Beech House Surgery    The female doctors are
                                             excellent. The surgery is
                                              clean, tidy and well run.




      88               Beech House Surgery            some very rude
                                                        receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

      89               Beech House Surgery   Very approachable,
                                                 supportive and
                                                 understanding.




      90               Beech House Surgery      mostly excellent
Comments And Responses Report for GP
Start date: 8/1/2009

      91                 Beech House Surgery            severe failings




      92               Belford Medical Practice   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

      93                      Belford Medical Practice     This practice is a model
                                                          for how all such services
                                                                     should be run.




      94               BELLE VALE HEALTH CENTRE            The best surgery in our
                                                             locality with the best
                                                                GP's. No contest!




      95                Belsize Priory Medical Practice     It's an OK surgery but
                                                          with no female GP's it is
                                                                severely lacking!!!!
Comments And Responses Report for GP
Start date: 8/1/2009

      96          Belvedere Medical & Dental Centre    Open all hours to suit
                                                                  everyone




      97                  Belvidere Medical Practice   An excellent practice


      98                  Belvidere Medical Practice            My Doctor's
Comments And Responses Report for GP
Start date: 8/1/2009

      99               Bexley North Health Centre Do not visit this so called
                                                       walk in help centre.




     100               Birchwood Medical Practice    Rude staff on reception
                                                      and rude mangement
                                                                       team
Comments And Responses Report for GP
Start date: 8/1/2009

     101               Birchwood Medical Practice Busy practice but always
                                                   treated as an individual
                                                          by excellent staff




     102                   Bishops Place Surgery                  Very rude
Comments And Responses Report for GP
Start date: 8/1/2009

     103               Blackburn Road Medical Practice        Unable to make an
                                                         apointment untill 6.00am
                                                                    the next day




     104                      Blackthorn Health Centre              Lazy Doctors




     105                      Blandford Medical Centre         I was treated with
                                                          disregard and my Dr is
                                                                   rude and lazy
Comments And Responses Report for GP
Start date: 8/1/2009

     106               Blandford Medical Centre         Good Solid Practice




     107                Bluebell Medical Centre     When Doctor says they
                                                  will visit you at home very
                                                                    unreliable.




     108                  Bodey Medical Centre           Very good practice
Comments And Responses Report for GP
Start date: 8/1/2009

     109               Bodey Medical Centre They are always too busy
Comments And Responses Report for GP
Start date: 8/1/2009

     110               Bodey Medical Centre   Everything is good -
                                                Except getting an
                                                    appointment!




     111               Bodey Medical Centre    Hospital discharge
Comments And Responses Report for GP
Start date: 8/1/2009

     112               Bodey Medical Centre      never get appointment
                                                      even very urgent




     113               Boleyn Medical Centre      Good GP Practice but
                                               does need improvements
Comments And Responses Report for GP
Start date: 8/1/2009

     114               Boleyn Medical Centre    Access to the excellent
                                               GPs and Practise Nurses
                                                   is almost impossible




     115               Boleyn Medical Centre           worst services to
                                                     diagnosis the facts
                                                                 ...........




     116               Boleyn Medical Centre         Please take notice




     117               Boleyn Medical Centre    I would recommend this
                                                                 GP.
Comments And Responses Report for GP
Start date: 8/1/2009

     118               Boleyn Medical Centre      Rudeness rules, new
                                               registration not available
                                                              for months




     119               Boleyn Medical Centre     abuout medical centre
Comments And Responses Report for GP
Start date: 8/1/2009

     120               Boleyn Medical Centre   Where's the HELP
Comments And Responses Report for GP
Start date: 8/1/2009

     121          Boleyn Road Practice (Dr. S Rafiq)     GP Practice Comment




     122          Boleyn Road Practice (Dr. S Rafiq)             i am not happy




     123          Boleyn Road Practice (Dr. S Rafiq) Doctors don't listen to you
Comments And Responses Report for GP
Start date: 8/1/2009

     124          Boleyn Road Practice (Dr. S Rafiq)    Things i like about the
                                                                        surgery




     125          Boleyn Road Practice (Dr. S Rafiq) Stray well away from this
                                                                      practice
Comments And Responses Report for GP
Start date: 8/1/2009

     126          Boleyn Road Practice (Dr. S Rafiq)   GP Practice Comment




     127                   Bosworth Medical Centre     regrettably I agree with
                                                          the comment made
                                                           recently by Shane.
Comments And Responses Report for GP
Start date: 8/1/2009

     128   Botolph Bridge Community Health Centre   I used to hate vstng the
                                                        doc but not anymore
                                                      since I changed to this
                                                                     practice
Comments And Responses Report for GP
Start date: 8/1/2009

     129                  Braithwaite Road Surgery         Inconsistent and a
                                                              careless atitude




     130          Bramblys Grange Medical Practice   They were very firendly,
                                                     helped me out there and
                                                        then, and stopped my
                                                                     worrying!
Comments And Responses Report for GP
Start date: 8/1/2009

     131               Branch End Surgery   excellent care and time
                                                   taken to discuss
                                             treatment. No rushing
                                                     appointments.
Comments And Responses Report for GP
Start date: 8/1/2009

     132               Branksomewood Practice No choice in which doctor
                                                                 to see
Comments And Responses Report for GP
Start date: 8/1/2009

     133                 Branksomewood Practice Some things good, some
                                                             things bad.




     134               Bridge Lane Group Practice      I feel so frustrated
Comments And Responses Report for GP
Start date: 8/1/2009

     135               Bridge Lane Group Practice   I just want a doctor!!!!!




     136               Bridge Lane Group Practice    Inflexible, impossible
                                                      registration process
Comments And Responses Report for GP
Start date: 8/1/2009

     137               Bridge Lane Group Practice     same inflexible
                                                    registration policy




     138               Bridge Lane Group Practice    Really frustrated
Comments And Responses Report for GP
Start date: 8/1/2009

     139               Bridge Lane Group Practice      The service is dreadful
                                                      and I have had incorrect
                                                    diagnosis for major illness
Comments And Responses Report for GP
Start date: 8/1/2009

     140               Bridge Lane Group Practice    GP Practice Comment




     141        BRIDGE ROAD MEDICAL CENTRE                    Poor access for
                                                    preventive medical care
                                                    for office hours workers.




     142        BRIDGE ROAD MEDICAL CENTRE the doctors are so helpful
                                                 in nearly everyway
Comments And Responses Report for GP
Start date: 8/1/2009

     143               Bridge Street Medical Centre   Urgently needs some
                                                              male doctors




     144               Bridge Street Medical Centre      We were ignored
Comments And Responses Report for GP
Start date: 8/1/2009

     145                          Bridge Surgery     Receptionists are rude,
                                                       uncaring & unhelpful




     146               Brixton Hill Group Practice             Uninterested,
                                                     inconsistant, unhygenic
Comments And Responses Report for GP
Start date: 8/1/2009

     147               Brixton Hill Group Practice             Uninterested,
                                                     inconsistant, unhygenic
Comments And Responses Report for GP
Start date: 8/1/2009

     148               Brixton Hill Group Practice   A fair and balanced view
Comments And Responses Report for GP
Start date: 8/1/2009

     149               Brixton Hill Group Practice   Not so lucky
Comments And Responses Report for GP
Start date: 8/1/2009

     150               Brixton Hill Group Practice     Reliable and helpful
                                                     giving the feeling that
                                                                  they care
Comments And Responses Report for GP
Start date: 8/1/2009

     151               Brixton Hill Group Practice No published charges for
                                                    writing childrens school
                                                                   sick note
Comments And Responses Report for GP
Start date: 8/1/2009

     152                 Brixton Hill Group Practice       Sensitive and helpful
                                                       doctors in my experience




     153       Brockway, Backwell+ Nailsea Medical      A Practice that delivers
                                            Group        the very best care and
                                                              one you can trust.
Comments And Responses Report for GP
Start date: 8/1/2009

     154               Brondesbury Medical Centre   Reasons I am moving
                                                       from this practice




     155               Brook Green Medical Centre    Staff answering the
                                                    phone scared me out
Comments And Responses Report for GP
Start date: 8/1/2009

     156               Brook Green Medical Centre Great doctors and advice
                                                          always available
Comments And Responses Report for GP
Start date: 8/1/2009

     157               Brook Green Medical Centre           Front Staff
                                                    (Reception)Service
Comments And Responses Report for GP
Start date: 8/1/2009

     158               Brook Green Medical Centre   Good medical care but
                                                    what's up with the front
                                                         desk? seriously...




     159               Brook Green Medical Centre           Opening hours




     160               Brook Green Medical Centre Professional and Caring.
Comments And Responses Report for GP
Start date: 8/1/2009

     161               Brook Green Medical Centre   Everything a good GP
                                                       surgery should be!
Comments And Responses Report for GP
Start date: 8/1/2009

     162               Brook Green Medical Centre     Really disappointed




     163               Broom Lane Medical Centre     Doctor didn't take my
                                                    problem seriously and
                                                    gave me inappropriate
                                                              medication.




     164                 Broughton House Surgery      Poor quality surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     165               Brunel Medical Practice   DR good listener but
                                                 doesn't always follow
                                                  through very quickly




     166               Burnham Health Centre     Too busy - Difficult to
                                                 book an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     167               C.M.K.Medical Centre   Great service although
                                               alot of patients on the
                                               books. Some delays.
Comments And Responses Report for GP
Start date: 8/1/2009

     168               CABLE STREET SURGERY     No designated GP for
                                               patients and rarely any
                                              appointments available.
Comments And Responses Report for GP
Start date: 8/1/2009

     169               CABLE STREET SURGERY   complaint
Comments And Responses Report for GP
Start date: 8/1/2009

     170               CABLE STREET SURGERY   Anonymous
Comments And Responses Report for GP
Start date: 8/1/2009

     171               CABLE STREET SURGERY          An appointment at
                                              last......but not without a
                                                                     fight
Comments And Responses Report for GP
Start date: 8/1/2009

     172               CABLE STREET SURGERY   Very friendly, caring
                                                          doctors.




     173               CABLE STREET SURGERY   Very Good Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     174               CABLE STREET SURGERY      no appontments to see
                                              nurse for health check so
                                              I can even then try to see
                                                                    a Dr
Comments And Responses Report for GP
Start date: 8/1/2009

     175               CABLE STREET SURGERY   Can never get a nurse
                                                      appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     176               CABLE STREET SURGERY   very good service and
                                               friendly receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

     177               CABLE STREET SURGERY             An antiquated and
                                                    arrogant service that is
                                                     run for its own benefit




     178                    Caen Medical Centre    Premium rate telephone
                                                  charges and queueing for
                                                                     reply.
Comments And Responses Report for GP
Start date: 8/1/2009

     179               Calow & Brimington Practice   Waste of time
Comments And Responses Report for GP
Start date: 8/1/2009

     180               Canberra Centre for Health   Just registered




     181               Canberra Centre for Health        Fantastic
Comments And Responses Report for GP
Start date: 8/1/2009

     182               Canberra Centre for Health This place and people are
                                                        great - receptionists,
                                                      nurse and doctors are
                                                                    very help
Comments And Responses Report for GP
Start date: 8/1/2009

     183               Canberra Centre for Health   I would recommend this
                                                                  centre !
Comments And Responses Report for GP
Start date: 8/1/2009

     184               Canberra Centre for Health   I strongly recomended
                                                      this clinic to any new
                                                                     patients.
Comments And Responses Report for GP
Start date: 8/1/2009

     185               Cape Hill Medical Centre   Hopeless
Comments And Responses Report for GP
Start date: 8/1/2009

     186               Cape Hill Medical Centre   GP Practice Comment




     187               Cape Hill Medical Centre             Excellent !
Comments And Responses Report for GP
Start date: 8/1/2009

     188               Carfax NHS Medical Centre         Never Ever Again




     189                   Carlton House Surgery   good when you are seen
Comments And Responses Report for GP
Start date: 8/1/2009

     190               Carlton House Surgery   Suffering that can be
                                                           avoided!




     191               Carlton House Surgery              As above
Comments And Responses Report for GP
Start date: 8/1/2009

     192               Carlton House Surgery       Highly dissatisfied




     193               Carlton House Surgery    Really happy with all
                                               aspects of care at this
                                                    practice. Highly
                                                     recommended.
Comments And Responses Report for GP
Start date: 8/1/2009

     194               Carlton House Surgery    Great practice with very
                                                helpful and friendly GPs




     195               Carlton Street Surgery    The Doctor I saw was
                                                  good but there really
                                                should be a permanent
                                                        female Doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     196               Castle Hedingham Surgery         Extremley rude and
                                                  discussting management!
                                                     Would never deal with
                                                                them again
Comments And Responses Report for GP
Start date: 8/1/2009

     197               Cathedral Medical Centre I have been very unhappy
                                                  with the recent service at
                                                                the centre.
Comments And Responses Report for GP
Start date: 8/1/2009

     198               Cathedral Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     199               Cathedral Medical Group   Poor practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     200               Cavendish Health Centre Choose another practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     201      Caythorpe & Ancaster Medical Practice   Excellent Practice
                                        (Ancaster)
Comments And Responses Report for GP
Start date: 8/1/2009

     202               Cedar House Surgery St Neots    I think they operate to
                                                      maximise their pay and
                                                           patient care comes
                                                                       second
Comments And Responses Report for GP
Start date: 8/1/2009

     203               Cedar Practice   Unprofessional.
Comments And Responses Report for GP
Start date: 8/1/2009

     204               Cedar Practice   Poor hygiene, rude staff,
                                        one particular doctor not
                                             helpful, hard to get
                                                    appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     205               CENTRAL SURGERY     Two week wait for
                                         appointment, despite
                                         being a post-surgery
                                                   pensioner
Comments And Responses Report for GP
Start date: 8/1/2009

     206               Central Surgery               Appointments




     207               Central Surgery    most of my experiences
                                         with central surgery have
                                         been terrible, avoid if you
                                                                 can
Comments And Responses Report for GP
Start date: 8/1/2009

     208               Charlton Hill Surgery           Disappointing




     209               Charlton Hill Surgery 3 Docs good, one couldnt
                                                            care less
Comments And Responses Report for GP
Start date: 8/1/2009

     210               Cheadle Hulme Health Centre    Almost impossible to get
           (Drs:Shipston, Hastings,Davie, Webster &   an appointment within 2
                                            Byrne)                       days




     211               Cheadle Hulme Health Centre                Registration
           (Drs:Shipston, Hastings,Davie, Webster &
                                            Byrne)
Comments And Responses Report for GP
Start date: 8/1/2009

     212               Chiswick Health Practice          Very unpleasant




     213               Chiswick Health Practice   GPs OK, reception staff
                                                    obtuse and unhelpful
Comments And Responses Report for GP
Start date: 8/1/2009

     214                        Cholmley Gardens             Hard to reach by
                                                         telephone, not open
                                                               enough hours




     215                        Cholmley Gardens Depends of which doctor
                                                                you get!




     216 Christmas Maltings Surgery - Dr Selby and   A really like this doctors
                                          Partners
Comments And Responses Report for GP
Start date: 8/1/2009

     217 Christmas Maltings Surgery - Dr Selby and    Good
                                          Partners




     218          Church Elm Lane Medical Practice   Thomas
Comments And Responses Report for GP
Start date: 8/1/2009

     219          Church Elm Lane Medical Practice   All that glistens is not
                                                                        gold!
Comments And Responses Report for GP
Start date: 8/1/2009

     220          Church Elm Lane Medical Practice   Doctors not fond of
                                                      issuing expensive
                                                           prescriptions
Comments And Responses Report for GP
Start date: 8/1/2009

     221         CHURCH END MEDICAL CENTRE   reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

     222 Church Lane Surgery Dr Kamal & partners Very inefficient difficult to
                                                      make appointments
Comments And Responses Report for GP
Start date: 8/1/2009

     223               Church Street Practice It is absolutely impossible
                                                   to get an appointment




     224                Church View Surgery          This was the worst
                                                 experience I have ever
                                                 had at a doctor's office.
Comments And Responses Report for GP
Start date: 8/1/2009

     225                    Church View Surgery          I would suggest the
                                                  reception staff get training
                                                     on how to treat patients




     226     CHURCHILL HEALTHCARE - Churchill My GP has always given
                              Medical Centre       excellent care and
                                                            treatment
Comments And Responses Report for GP
Start date: 8/1/2009

     227     CHURCHILL HEALTHCARE - Churchill Longer openign hours are
                              Medical Centre                   helpful




     228                       City Health Centre   Don't waste your time
Comments And Responses Report for GP
Start date: 8/1/2009

     229               City Health Centre   Great building and Drs
                                            shame about reception
                                                             staff.




     230               City Way Surgery           no appointments
Comments And Responses Report for GP
Start date: 8/1/2009

     231                       City Way Surgery Long wait for appointment




     232               CIVIC MEDICAL CENTRE Receptionist, cold, abrupt,
                                            non-helpfull ..no empathy
                                              what so ever and Rude
Comments And Responses Report for GP
Start date: 8/1/2009

     233               Clee Medical Centre   Appalling
Comments And Responses Report for GP
Start date: 8/1/2009

     234                Clifton Medical Centre Excellent Medical &
                                                support staff let down by
                                              telephone auto-answering
                                                                    syste




     235               Clifton Medical Practice   My Father's Alzheimer's
Comments And Responses Report for GP
Start date: 8/1/2009

     236               Clifton Medical Practice efficiently and confidently
                                                                 dealt with
Comments And Responses Report for GP
Start date: 8/1/2009

     237               Clifton Medical Practice       Surgery is run for the
                                                  benefit of the doctors and
                                                    staff, NOT the patients
Comments And Responses Report for GP
Start date: 8/1/2009

     238               Clifton Medical Practice   poor and rude service
Comments And Responses Report for GP
Start date: 8/1/2009

     239               Coastal Medical Group   who's my doctor?
Comments And Responses Report for GP
Start date: 8/1/2009

     240               Coastal Medical Group   Worst Practice I have
                                                   ever been with!!
Comments And Responses Report for GP
Start date: 8/1/2009

     241               Coastal Medical Group   poorly trained staff
Comments And Responses Report for GP
Start date: 8/1/2009

     242               Coastal Medical Group You need more lines and
                                             more staff staff to answer
                                                 telephones generally




     243               Coastal Medical Group Been with this practice for
                                             24 yrs and still very happy
Comments And Responses Report for GP
Start date: 8/1/2009

     244               Coastal Medical Group The doctors all seem not
                                                to want carry out any
                                                      treatment at all
Comments And Responses Report for GP
Start date: 8/1/2009

     245               Coastal Medical Group   Extreme Frustration
Comments And Responses Report for GP
Start date: 8/1/2009

     246                              Conway PMS      GP surgery comment




     247               Cornerstone Medical Practice                awful
Comments And Responses Report for GP
Start date: 8/1/2009

     248               Cornford House Surgery   Rude or qualified?




     249               Cornford House Surgery   Practice feedback
Comments And Responses Report for GP
Start date: 8/1/2009

     250               Cornford House Surgery I'm very reluctant to jump
                                                     through the hoops
                                              necessary to see a doctor




     251               Coulby Medical Practice       Rude Receptionist!
Comments And Responses Report for GP
Start date: 8/1/2009

     252               Courtyard Surgery     the reception does not
                                                 seem to be able to
                                           welcome / guide patients
                                                                  !
Comments And Responses Report for GP
Start date: 8/1/2009

     253               Courtyard Surgery    So far, not so good... no
                                           wonder people go to A&E
                                                             instead!
Comments And Responses Report for GP
Start date: 8/1/2009

     254               Courtyard Surgery   Just don't do it.
Comments And Responses Report for GP
Start date: 8/1/2009

     255               Courtyard Surgery Clean and easy to check
                                            in now there is a DIY
                                                          service
Comments And Responses Report for GP
Start date: 8/1/2009

     256               Courtyard Surgery   Appalling service
Comments And Responses Report for GP
Start date: 8/1/2009

     257               Courtyard Surgery   Very un helpful - would
                                                  not recommend
Comments And Responses Report for GP
Start date: 8/1/2009

     258               Courtyard Surgery     GP Practice Comment




     259               Courtyard Surgery       Reception rude and
                                           unhelpful; very difficult to
                                               get an appointment.
Comments And Responses Report for GP
Start date: 8/1/2009

     260               Courtyard Surgery   Dreadful
Comments And Responses Report for GP
Start date: 8/1/2009

     261               Courtyard Surgery   GP Practice Comment




     262                 Cox & Partners         If you wanted to be
                                           treated with respect, go
                                                   somewhere else!
Comments And Responses Report for GP
Start date: 8/1/2009

     263                  Crossroads Surgery     Long time to wait for an
                                                            appointment




     264               Croston Village Surgery   The best GP practice in
                                                             the world!
Comments And Responses Report for GP
Start date: 8/1/2009

     265               Croston Village Surgery     Fantastic village GP




     266                Crown House Surgery I always feel cared for as
                                                         an individual
Comments And Responses Report for GP
Start date: 8/1/2009

     267               Cubbington Road Surgery    GP Practice Comment




     268                       Dalston Practice   My doctor is a brilliant
                                                                  doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     269               Darnall Community Health     The GP's don't listen,
                                                  they want you out of the
                                                    door within 2 minutes.
Comments And Responses Report for GP
Start date: 8/1/2009

     270               Darnall Community Health    It was not promising. I
                                                  wish I never need them
                                                                   again.
Comments And Responses Report for GP
Start date: 8/1/2009

     271               Davenport House Surgery   First class GP's, shame
                                                  about the appointment
                                                                  system
Comments And Responses Report for GP
Start date: 8/1/2009

     272               De Lusignan S & Partners      i have been with your
                                                    surgery 20 years plus
                                                  very comfortable with all
                                                                      staff




     273               De Lusignan S & Partners     No extended opening
                                                    hours available at all
Comments And Responses Report for GP
Start date: 8/1/2009

     274               De Lusignan S & Partners   Go elsewhere. I am
Comments And Responses Report for GP
Start date: 8/1/2009

     275                   Dean House     Rude doctor




     276               Deptford Surgery    So helpful
Comments And Responses Report for GP
Start date: 8/1/2009

     277                    Deptford Surgery   Reall quiet and friendly
                                                         small surgery




     278                    Deptford Surgery      Very disappointing.




     279               Derwent House Surgery                  Location
Comments And Responses Report for GP
Start date: 8/1/2009

     280                   Derwent House Surgery          Stressed out due to
                                                               musac abuse.




     281                   Derwent House Surgery          Super Fast Flu Jab




     282                   Derwent House Surgery Still great service despite
                                                         temporary building




     283                 Derwent House Surgery Good practice, caring and
                                                                 professional
     284 Dishley Grange Medical Practice, Maxwell        excellent Practice.
                                   Drive Surgery                   motivated,
                                                             knowledgeable,
                                                  diligent,caring empathetic
                                                                        G.P's
Comments And Responses Report for GP
Start date: 8/1/2009

     285                Donnington Medical Practice    An excellent practise.




     286               Dormers Wells Medical Centre       last visited this GP
                                                      practice in March 2010
Comments And Responses Report for GP
Start date: 8/1/2009

     287               Dr A Bigg & partners   Not ideal
Comments And Responses Report for GP
Start date: 8/1/2009

     288                 Dr A Dale and Partners Appalling attitude of staff




     289               Dr A E Brooke & Partners           I am looking into
                                                        changing practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     290               Dr A G Bennett & Ptrs   the use of a triage nurse
                                                 is a bit OTT when you
                                               want the reasuance of a
                                                                 doctor.




     291               Dr A G Bennett & Ptrs   the worst doctors i have
                                               ever had the misfortune
                                                 to have to experience
Comments And Responses Report for GP
Start date: 8/1/2009

     292                             Dr A Hirst   My doctor is very good.




     293               Dr A J Dawton & Partners   Excellent service at all
                                                                   times
Comments And Responses Report for GP
Start date: 8/1/2009

     294               Dr A J Dawton & Partners   Hospital driver
                                                   arrangments
Comments And Responses Report for GP
Start date: 8/1/2009

     295               Dr A J Dawton & Partners   inability to actually reach
                                                                 the surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     296               Dr A J Dawton & Partners      Surgery Has Gone
                                                  Hugely Downhill Since
                                                                  2009
Comments And Responses Report for GP
Start date: 8/1/2009

     297               Dr A J Dawton & Partners   Change to 0844 number
                                                                    cost
Comments And Responses Report for GP
Start date: 8/1/2009

     298               Dr A Joshi   reluctant to pursue long
                                     term problems+refer to
                                                   specialist
Comments And Responses Report for GP
Start date: 8/1/2009

     299               Dr A K Abeyewardene & Partner    This doctor seems to be
                                                         exactly what I want but
                                                             not the asmin staff.




     300                   Dr A M Harley And Partners     This is a fantastic GP
                                                             practice that treats
                                                           patients with respect
                                                               & genuinen
Comments And Responses Report for GP
Start date: 8/1/2009

     301               Dr A R CRAIGHILL & partners   waiting area is appaling
                                                                   and no lift




     302               Dr A R CRAIGHILL & partners       Friendly and helpful
Comments And Responses Report for GP
Start date: 8/1/2009

     303               Dr A R CRAIGHILL & partners This practice is improving
                                                                   all the time




     304               Dr A R CRAIGHILL & partners      4-5 week waiting list for
                                                             pm apptmts + still
                                                       accepting new patients?
                                                                     ridiculous
Comments And Responses Report for GP
Start date: 8/1/2009

     305               Dr A R CRAIGHILL & partners      avoid if you can




     306               Dr A R CRAIGHILL & partners   Opening hours very
                                                              restricted
Comments And Responses Report for GP
Start date: 8/1/2009

     307     Dr Ahc Boddam-Whetham And Partners           Nice GPs, but be
                                                  prepared to grit your teeth
                                                      when dealing with the
                                                               receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

     308     Dr Ahc Boddam-Whetham And Partners    Reception staff at Prices
                                                                         Mill




     309                  Dr Apps J M & Partners                      praise




     310                  Dr Apps J M & Partners    Advice and treatment is
                                                   good - when you can get
                                                         to to see a doctor.
Comments And Responses Report for GP
Start date: 8/1/2009

     311               Dr Apps J M & Partners      Extremely poor and
                                                          distressing.




     312               Dr Apps J M & Partners   It's best to book ahead
Comments And Responses Report for GP
Start date: 8/1/2009

     313               Dr Apps J M & Partners   Doctors are great if you
                                                   ever get to see one
Comments And Responses Report for GP
Start date: 8/1/2009

     314               Dr Apps J M & Partners       ANd the point of the
                                                telephone triage system
                                                                 is . . . ?
Comments And Responses Report for GP
Start date: 8/1/2009

     315               Dr ARAS & partners   stay away!
Comments And Responses Report for GP
Start date: 8/1/2009

     316               Dr ARAS & partners   Service must be
                                                  improved
Comments And Responses Report for GP
Start date: 8/1/2009

     317               Dr ARAS & partners   never use this surgery
                                             quoted 2 weeks for a
                                             doctors appointment
                                                            today.
Comments And Responses Report for GP
Start date: 8/1/2009

     318               Dr ARAS & partners    To busy and to hard to
                                                get an appointment




     319                    Dr Arsiwala Is       Very satisfied with
                                                treatment received
Comments And Responses Report for GP
Start date: 8/1/2009

     320                          Dr Aslam T      waiting times




     321                          Dr ATTIAS     A good service.




     322               Dr Auckland & partners         The Best



     323               Dr Auckland & partners           Super!
Comments And Responses Report for GP
Start date: 8/1/2009

     324                           Dr B B Roy      Poor service surly staff
                                                        and disorganised

     325               Dr B Chauhan & Partners         The practice is very
                                                 friendly and professional.




     326               Dr B Chauhan & Partners    This is a poorly run and
                                                       unhelpful practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     327                  Dr B Chauhan & Partners     An excellent, efficiently
                                                                 run practice




     328                  Dr B Chauhan & Partners                    40 years




     329                  Dr B Chauhan & Partners                best practice




     330          Dr B Kalebic - The Garden Surgery        Excellent practice
Comments And Responses Report for GP
Start date: 8/1/2009

     331          Dr B Kalebic - The Garden Surgery Reception staff are rude,
                                                     it is generally not a nice
                                                                 place to visit.




     332          Dr B Kalebic - The Garden Surgery           Very poor service




     333          Dr B Kalebic - The Garden Surgery       Poor service from the
                                                                        word go
Comments And Responses Report for GP
Start date: 8/1/2009

     334          Dr B Kalebic - The Garden Surgery   Poor service




     335                         Dr Baig & Partners        Helpful
Comments And Responses Report for GP
Start date: 8/1/2009

     336                    Dr Baig & Partners     Pevensey Bay/Stone
                                                       Cross Surgeries




     337                    Dr Baig & Partners    Excellent, friendly and
                                                   professional service.




     338                    Dr Baig & Partners Excellent medical centre.
                                                      Warm and caring
                                                       members of staff




     339               Dr BANGHAM & partners     disappointing. They just
                                                     make you feel like a
                                                               nuisance.
Comments And Responses Report for GP
Start date: 8/1/2009

     340               Dr BANGHAM & partners   Avoid this Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     341               Dr BANNATYNE & partners          General Comments




     342               Dr BANNATYNE & partners                Good in parts




     343                    Dr BARLIN & partner       Personal, not rushed,
                                                  very caring and extremely
                                                                    helpful!
Comments And Responses Report for GP
Start date: 8/1/2009

     344               Dr BARLIN & partner             Appointments




     345               Dr BARLIN & partner   Cold, rude and superior
                                                       attitude of the
                                             receptionists really lets
                                                       surgery down
Comments And Responses Report for GP
Start date: 8/1/2009

     346                  Dr BARLIN & partner           Staff need to use
                                                       common sense in
                                                 scheduling appointments




     347                 Dr Barnard & Partners       Despite the previous
                                                                comment




     348               Dr BARNETT & partners     good practice except for
                                                    appointment system
Comments And Responses Report for GP
Start date: 8/1/2009

     349           Dr BARTHES-WILSON & partner   Terrible service with an
                                                    anti-patient attitude.




     350           Dr BARTHES-WILSON & partner   Lost its way with caring
                                                    help - the customer
                                                       experience needs
                                                            improvement
Comments And Responses Report for GP
Start date: 8/1/2009

     351               Dr Bartlett & Partners   Stanford Medical Centre
                                                         is populated by
                                                  incompetent, arrogant
                                                                 people
Comments And Responses Report for GP
Start date: 8/1/2009

     352               Dr Belderson L & Partners Rude receptionists &
                                                         difficult to get an
                                                              appointment




     353               Dr Belderson L & Partners A dedicated team of GPs,
                                                 Nurse Practitioners, et al.




     354               Dr Belderson L & Partners Good helpful service, nice
                                                       clean environment
Comments And Responses Report for GP
Start date: 8/1/2009

     355               Dr Belderson L & Partners Good care but it operates
                                                   more smoothly for staff
                                                            than patients




     356                  Dr Bindra Hs & Partner            great practice




     357                Dr Birkin A E & Partners     Amazing GP Practice
Comments And Responses Report for GP
Start date: 8/1/2009

     358               Dr BOWER & partners   Great doctors poor
                                                  management
Comments And Responses Report for GP
Start date: 8/1/2009

     359               Dr BRADY & partners       If you can get to see a
                                                                  Doctor




     360               Dr Bunt RJ & Partners disappointed by the lack
                                                   of consistency this
                                                surgery offers families
Comments And Responses Report for GP
Start date: 8/1/2009

     361               Dr Bunt RJ & Partners       Excellent Care and
                                                              Service




     362               Dr Bunt RJ & Partners    Receptionists, doctors
                                               and nurses friendly and
                                                                helpful
Comments And Responses Report for GP
Start date: 8/1/2009

     363               Dr C A Chivers And Partners             Supportive, but
                                                     patronising/maternalistic-
                                                       be careful with chronic
                                                                   conditions




     364                 Dr C M Wilson & Partners        This surgery doesn't
                                                       appear to be accepting
                                                                new patients.
Comments And Responses Report for GP
Start date: 8/1/2009

     365               Dr C Vivekananda And Partner   Very poor service!
Comments And Responses Report for GP
Start date: 8/1/2009

     366               Dr C Vivekananda And Partner Appauling Service, I only
                                                         use them to obtain
                                                                    referals
Comments And Responses Report for GP
Start date: 8/1/2009

     367               Dr C Vivekananda And Partner My main issue is with the
                                                         rude and unhelpful
                                                               receptionists




     368         Dr Cave & Partners - The Ridgeway     not taking new patients
                                            Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     369               Dr CHOUDHURY & partners       A nice surgery to attend
                                                    with helpful practice staff.




     370                Dr Chudley S M & Partners         Good access, good
                                                                 experience
Comments And Responses Report for GP
Start date: 8/1/2009

     371               Dr Clay S N & Partners Reception services are a
                                                                  joke




     372                         Dr Cockrill J        Wrong diagnosis




     373               Dr Cooke Mj & Partners     Excellent Practice of
                                                         Professionals
Comments And Responses Report for GP
Start date: 8/1/2009

     374               Dr Cooney J A F & Partners    Usually Very good




     375                    Dr COTTER & partner      This practice has a
                                                    number of excellent
                                                               doctors...
Comments And Responses Report for GP
Start date: 8/1/2009

     376      Dr Cowan and Partners - Allesley Park   Always really helpful
                                       Medical Ctr




     377      Dr Cowan and Partners - Allesley Park    I often have to wait
                                       Medical Ctr     between 20 and 50
                                                          minutes past my
                                                         appointment time.
Comments And Responses Report for GP
Start date: 8/1/2009

     378               Dr Crystal T L & Partners                    Advice




     379               Dr Crystal T L & Partners A place where I am made
                                                           to feel relaxed,
                                                 comfortable nothing is too
                                                              much hassle
Comments And Responses Report for GP
Start date: 8/1/2009

     380               Dr D A Tree-Booker & Partners         Wonderful staff :-)




     381                     Dr D Milligan & Partners   Completely outraged at
                                                           the lack of service.
Comments And Responses Report for GP
Start date: 8/1/2009

     382               Dr D Milligan & Partners   Completely outraged at
                                                     the lack of service.
Comments And Responses Report for GP
Start date: 8/1/2009

     383               Dr D Milligan & Partners       Excellent and caring
                                                  practice - Well Done and
                                                             thankyou NHS.




     384               Dr D Milligan & Partners       I would not hesitate to
                                                  recommend Loddon Vale
                                                    to prospective patients.
Comments And Responses Report for GP
Start date: 8/1/2009

     385                    Dr D Milligan & Partners   Confidence diminished




     386                    Dr D Milligan & Partners   The practive provides a
                                                                    very good,
                                                       comprehensive service.




     387               Dr D R Edwards And Partners Excellent G.P.S Surgery
                                                          in the Cotswolds
Comments And Responses Report for GP
Start date: 8/1/2009

     388           Dr D R Haig-Ferguson & Partners   difficult to see the same
                                                                             dr




     389           Dr D R Haig-Ferguson & Partners                lack of care
Comments And Responses Report for GP
Start date: 8/1/2009

     390           Dr D R Haig-Ferguson & Partners Apathetic and indifferent.
Comments And Responses Report for GP
Start date: 8/1/2009

     391           Dr D Shantir - Dr Shantir Practice   Clean and good opening
                                                                         times
Comments And Responses Report for GP
Start date: 8/1/2009

     392           Dr D Shantir - Dr Shantir Practice Can never get through on
                                                                     the phone




     393                     Dr D Smith & Partners       Appointment process
                                                             needs reviewing
Comments And Responses Report for GP
Start date: 8/1/2009

     394               Dr Da Costa   Since mid. 2008 medical
                                       and personal attention
                                        has been bad beyond
                                                       belief.
Comments And Responses Report for GP
Start date: 8/1/2009

     395               Dr Da Costa   Efficient but ineffective




     396               Dr Da Costa   Decent GP but not both
                                          doctors are great
Comments And Responses Report for GP
Start date: 8/1/2009

     397               Dr Dakin & Dr Ingram      GP Practice Comment




     398               Dr Dakin & Dr Ingram       I'm changing doctors
                                              even though this is on the
                                                      street next to me!
Comments And Responses Report for GP
Start date: 8/1/2009

     399               Dr DANDAPAT & partner   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     400               Dr DATOO   totally unproffesional
                                                 attitude
Comments And Responses Report for GP
Start date: 8/1/2009

     401                          Dr DATOO Requesting a prescription




     402               Dr De Marco & Partners       very poor service
Comments And Responses Report for GP
Start date: 8/1/2009

     403               Dr Dean A J P & Partners Very polite and nice staff




     404               Dr Dean A J P & Partners   The practise is not at all
                                                  welcoming, I'd rather go
                                                         to summerfields




     405               Dr Dean A J P & Partners    Disgraceful, a let down,
                                                    rude and unhelpful!!!!!
Comments And Responses Report for GP
Start date: 8/1/2009

     406               Dr Dean A J P & Partners             No choice




     407               Dr Dean A J P & Partners   unable to see doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     408               Dr Dean A J P & Partners        We would definitely
                                                   recommend this practice
                                                               to a friend.




     409                    Dr Dilley & partners                 Fantastic!
Comments And Responses Report for GP
Start date: 8/1/2009

     410                 Dr Dilley & partners I find my dealings with the
                                                    reception team totally
                                               frustrating and unhelpful!




     411               Dr Diu R S & Partners     why say i can send you
                                                 an e mail but you fail to
                                                       provide an e mail
                                                               address?
Comments And Responses Report for GP
Start date: 8/1/2009

     412               Dr Diu R S & Partners        When I walk in the
                                                 surgery I feel like I am
                                               intruding and they want
                                                          me out ASAP
Comments And Responses Report for GP
Start date: 8/1/2009

     413               Dr Downing H M & Partners              Excellent!




     414                    Dr Duru GO & Partner   Involve patients more
Comments And Responses Report for GP
Start date: 8/1/2009

     415               Dr E Paul - Paul's Surgery   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     416                    Dr Edwards & partners   Strange rules for making
                                                               appointments




     417               Dr F C Clough And Partners        Don't seem to like
                                                        patients very much.
Comments And Responses Report for GP
Start date: 8/1/2009

     418                Dr F C Clough And Partners         polite comforting
                                                                 experience.


     419               Dr Fernandes N B & Partners         no appointments




     420                  Dr Foster WH & Partners A Friendly and organised
                                                                   practice
Comments And Responses Report for GP
Start date: 8/1/2009

     421               Dr G Garvey and Partners   My GP is very good but
                                                  getting an apoinment is
                                                              very difficult
Comments And Responses Report for GP
Start date: 8/1/2009

     422               Dr Gabbitas S M & Partners   Excellent service
Comments And Responses Report for GP
Start date: 8/1/2009

     423               Dr Gabbitas S M & Partners   It's OK but I think there
                                                    are probably better GP
                                                       surgeries in the area.




     424                Dr GALLOWAY & partners       Not impressed by the
                                                      standard of service
Comments And Responses Report for GP
Start date: 8/1/2009

     425    Dr Gallwey & McDonald, Cedars Medical                 Diabolical
                                           Group




     426                    Dr GANESH & partner       GP practice comment




     427                     Dr Gayton & Partners         Been consistently
                                                    disappointed on visits to
                                                                this surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     428                  Dr Glaze & Partners       Experience with this
                                                               practice




     429               Dr GLEDHILL & partner This survey is very useful,
                                             and crucial, but questions
                                                     are too simplistic.
Comments And Responses Report for GP
Start date: 8/1/2009

     430                  Dr GOLD & partners Doctors and nurses great,
                                                receptionists rude and
                                                              unhelpful




     431               Dr Grant J L & Partners   GP Practice Comment




     432               Dr Grant J L & Partners            Excellent GP
Comments And Responses Report for GP
Start date: 8/1/2009

     433               Dr H C Bhutani & Partners      Like the practice, but
                                                     needs to focus on the
                                                   patient not gov. targets
Comments And Responses Report for GP
Start date: 8/1/2009

     434               Dr H V Trivedi & Partners        Very disappointed




     435                    Dr Haigh & partners    An up to date and user
                                                          friendly practice
Comments And Responses Report for GP
Start date: 8/1/2009

     436               Dr Haigh & partners getting an appointment is
                                              not easy and often not
                                                     within 48 hours




     437               Dr Haigh & partners       Well organised and
                                               efficient practice with
                                                enlightened outlook.
Comments And Responses Report for GP
Start date: 8/1/2009

     438                Dr Harker & Partners   Pathetic service - long
                                                 waits on telephone.




     439                Dr Harker & Partners          Just not happy




     440               Dr HARRIS & partners    A modern and friendly
                                               practice with fantastic
                                                      patient service
Comments And Responses Report for GP
Start date: 8/1/2009

     441               Dr Heywood & Partners   Actively seeking a new
                                                             practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     442               Dr Higson & Partners   Uncaring!
Comments And Responses Report for GP
Start date: 8/1/2009

     443               Dr Higson & Partners   Practice is runs efficient
                                                appointments, but the
                                                 doctors do not know
                                                              patients.
Comments And Responses Report for GP
Start date: 8/1/2009

     444               Dr Higson & Partners   Efficient and Friendly
Comments And Responses Report for GP
Start date: 8/1/2009

     445               Dr Higson & Partners Undignified treatment, no
                                               respect for privacy by
                                                          receptionist
Comments And Responses Report for GP
Start date: 8/1/2009

     446               Dr Higson & Partners   cold and uncaring
                                                      reception
Comments And Responses Report for GP
Start date: 8/1/2009

     447               Dr Holliday Jj & Partners   Could hardly be worse
Comments And Responses Report for GP
Start date: 8/1/2009

     448               Dr Hood & Partners     Despite the efforts of
                                            some staff an ingrained
                                               'anti- patient' culture
                                                             persists




     449                       Dr HOWE                     Excellent
Comments And Responses Report for GP
Start date: 8/1/2009

     450               Dr Huddart - The Manor Practice   GP Practice Comment




     451               Dr Huddart - The Manor Practice       Brilliant practice!!




     452               Dr Huddart - The Manor Practice      Excellent practice,
                                                               wonderful staff
Comments And Responses Report for GP
Start date: 8/1/2009

     453               Dr Huddart - The Manor Practice Very happy with them but
                                                         disappointed about the
                                                             recent experience.




     454                    Dr I D Sangster & Partners Very bad at appointments
Comments And Responses Report for GP
Start date: 8/1/2009

     455               Dr I M Mower & Partner It is impossible to book an
                                                         appointment!!!!!




     456                Dr IN Patel & Partners Friendly doctors and good
                                                                   staffs.
Comments And Responses Report for GP
Start date: 8/1/2009

     457                             Dr Isaac, N      Overall friendly and
                                                             helpful team




     458                             Dr Isaac, N       Highly recommend




     459               Dr J A Brooke And Partner   Lovely friendly Practice
Comments And Responses Report for GP
Start date: 8/1/2009

     460                Dr J A Brooke And Partner       i have been waitin for
                                                       management to phone
                                                             me since march




     461               Dr J C W Jolleys & Partners    The receptionists can be
                                                     intrusive and patronising.
                                                        Surgery opening hours
                                                                      are poor
Comments And Responses Report for GP
Start date: 8/1/2009

     462                   Dr J G Cooper & Partners       Please dont register with
                                                            this surgery....they will
                                                              misdiagnose bad for
                                                                            urhealth




     463                          Dr J Holland & Ptrs         Poor communication
                                                          between staff & Drs
                                                                   ignore hospital
                                                                        instruction.




     464               Dr J Muir-Taylor - The Shieling          I cannot reach the
                                                             surgery by phone - 5
                                                           hours of trying every 10
                                                                           minutes!




     465               Dr J Muir-Taylor - The Shieling    This is a friendly homely
                                                             professional surgery,
                                                          based on our 8 years of
                                                                               use.



     466               Dr J Muir-Taylor - The Shieling       I have received a first
                                                         class service from all staff
                                                                     at the practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     467               Dr J N H Cheetham & Partners   Provincial
Comments And Responses Report for GP
Start date: 8/1/2009

     468               Dr J N Singh And Partners   A trying practice
Comments And Responses Report for GP
Start date: 8/1/2009

     469           DR J P BERRY AND PARTNERS   Dreadful receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

     470           DR J P BERRY AND PARTNERS   plus and minus
Comments And Responses Report for GP
Start date: 8/1/2009

     471           DR J P BERRY AND PARTNERS                  lovely staff and
                                                     convenient opening times




     472               Dr J W Richardson And Partners Unhappy and very angry!
Comments And Responses Report for GP
Start date: 8/1/2009

     473               Dr Jacobs IRM & Partners   Comments about this
                                                            practice
Comments And Responses Report for GP
Start date: 8/1/2009

     474     Dr JEFFERIES & Partners - Munster Rd                Horrified




     475     Dr JEFFERIES & Partners - Munster Rd they ignored my problem




     476     Dr JEFFERIES & Partners - Munster Rd            Broken Wrist
Comments And Responses Report for GP
Start date: 8/1/2009

     477               Dr Johnson S R & Partners   The practice is well run,
                                                   friendly, empathetic and
                                                                   efficient.




     478                            Dr JR Larner     Takes Ages to get an
                                                             appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     479               Dr JR Larner   Rude
Comments And Responses Report for GP
Start date: 8/1/2009

     480               Dr JR Larner   Sitting and waiting for so
                                         long is not acceptable
Comments And Responses Report for GP
Start date: 8/1/2009

     481               Dr JR Larner   No good word from
                                         myself or others
Comments And Responses Report for GP
Start date: 8/1/2009

     482    Dr K Aswani - The Allum Medical Centre   Service could be better
Comments And Responses Report for GP
Start date: 8/1/2009

     483    Dr K Aswani - The Allum Medical Centre   not as good as it used to
                                                                           be




     484    Dr K Subberwal - The Redbridge Surgery     GP practice comment



     485    Dr K Subberwal - The Redbridge Surgery                 Compliant
Comments And Responses Report for GP
Start date: 8/1/2009

     486         Dr Kashin & Partner - Clayhall Clinic reception staff not helpful
Comments And Responses Report for GP
Start date: 8/1/2009

     487         Dr Kashin & Partner - Clayhall Clinic    Avoid this practice at all
                                                         costs. There are a couple
                                                                     more nearby.




     488                       Dr Kateb HJ & Partner       Difficult and unpleasant
                                                                               start
Comments And Responses Report for GP
Start date: 8/1/2009

     489               Dr Kateb HJ & Partner I wouldn't recommend this
                                                      practice and I am
                                               surprised their are 'good'
                                                              comments
Comments And Responses Report for GP
Start date: 8/1/2009

     490                Dr KEECH & partners     This practice is wthout
                                              doubt one of the finest in
                                                                the UK




     491               Dr Kennedy & Partners Anyone else having probs
                                                       ordering repeat
                                               prescriptions since new
                                                              website?
Comments And Responses Report for GP
Start date: 8/1/2009

     492               Dr Kennedy & Partners   its a very good doctors,
                                                    some off the staff is
                                                     friendly, sme r not.




     493                             Dr Kent               GP Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     494               Dr Khalil & Partners           There is a lack of
                                              continuity at this practice
                                                   as you don't see the
                                                          same doctor.
Comments And Responses Report for GP
Start date: 8/1/2009

     495               Dr Khalil & Partners            Lack of service




     496                     Dr Khan, MA      When the patient survey
                                              was being carried out the
                                                  staff were showing a
                                              more proactive approach
Comments And Responses Report for GP
Start date: 8/1/2009

     497               Dr KHANBHAI & partners             Great Surgery




     498                     Dr Ko and Partner   I received good service
Comments And Responses Report for GP
Start date: 8/1/2009

     499               Dr Ko and Partner                  Horrible




     500               Dr Ko and Partner     Poor service, both by
                                                   reception staff
                                                    &doctors




     501               Dr Ko and Partner Worst doctor surgery ever
Comments And Responses Report for GP
Start date: 8/1/2009

     502               Dr Ko and Partner Worst doctor surgery ever




     503               Dr Ko and Partner                Nice staff
Comments And Responses Report for GP
Start date: 8/1/2009

     504               Dr Ko and Partner   Generally positive
Comments And Responses Report for GP
Start date: 8/1/2009

     505                 Dr Ko and Partner   GP practice comment




     506               Dr KROLL & partners          Disinterested
Comments And Responses Report for GP
Start date: 8/1/2009

     507               Dr KROLL & partners   Understanding GPs




     508                       Dr L Gibson       Unsympathetic
Comments And Responses Report for GP
Start date: 8/1/2009

     509               Dr L H Butcher & Partners     Understanding Doctors,
                                                   super Nurses and friendly
                                                      obliging receptionists!
Comments And Responses Report for GP
Start date: 8/1/2009

     510               Dr L H Butcher & Partners   miserable receptionist
Comments And Responses Report for GP
Start date: 8/1/2009

     511               Dr L H Butcher & Partners A reassuring, friendly and
                                                       personable service
Comments And Responses Report for GP
Start date: 8/1/2009

     512               Dr L Spooner Modern Practice with upto
                                     date methods of dealing
                                        with patient problems
Comments And Responses Report for GP
Start date: 8/1/2009

     513               Dr L Thompson & Dr G Stockton   an enlightened, forward
                                                               thinking surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     514               Dr L Thompson & Dr G Stockton   Unique surgery!!
Comments And Responses Report for GP
Start date: 8/1/2009

     515               Dr L Thompson & Dr G Stockton Changing to this practice -
                                                            excellent service
Comments And Responses Report for GP
Start date: 8/1/2009

     516               Dr L Thompson & Dr G Stockton   Excellent
Comments And Responses Report for GP
Start date: 8/1/2009

     517               Dr L Thompson & Dr G Stockton   Friendly, helpful, caring
                                                              staff at all times.
Comments And Responses Report for GP
Start date: 8/1/2009

     518               Dr L Thompson & Dr G Stockton   Confident of support I'm
                                                       no longer apprehensive
                                                       about my health. Thank
                                                                          you.
Comments And Responses Report for GP
Start date: 8/1/2009

     519               Dr L Thompson & Dr G Stockton Caring and helpful.....just
                                                          like a GP's practice
                                                                    should be
Comments And Responses Report for GP
Start date: 8/1/2009

     520               Dr Lambert C J And Partners   Falling standards by
                                                             support staff
Comments And Responses Report for GP
Start date: 8/1/2009

     521               Dr Latham And Partners   Couldn't get any better!




     522               Dr LEGHARI & partners             Confidentiality
Comments And Responses Report for GP
Start date: 8/1/2009

     523               Dr Leigh C & Partners      very good surgery but
                                               avoid a particular Doctor.
Comments And Responses Report for GP
Start date: 8/1/2009

     524               Dr Lennon And Partners   Appalling!
Comments And Responses Report for GP
Start date: 8/1/2009

     525               Dr Lennon And Partners there is a taotal disregard
                                                           for the patient
Comments And Responses Report for GP
Start date: 8/1/2009

     526               Dr Letham Bb & Partners   Ordinary good manners
                                                           were lacking.
Comments And Responses Report for GP
Start date: 8/1/2009

     527               Dr Leuty & Partners   impossible to get an
                                              appointment unless
                                                          urgent.
Comments And Responses Report for GP
Start date: 8/1/2009

     528               Dr Liddle & Partners   needs improvement
Comments And Responses Report for GP
Start date: 8/1/2009

     529               Dr Liddle & Partners This doctors is a disgrace
Comments And Responses Report for GP
Start date: 8/1/2009

     530                 Dr Liddle & Partners     appointments System




     531               Dr Lister Ba & Partners    GPs and nursing team
                                                 are excellent, reception
                                                 staff could be friendlier
Comments And Responses Report for GP
Start date: 8/1/2009

     532               Dr Liversedge & Partners       lack of full time and
                                                  accessible female GP in
                                                                    practice
Comments And Responses Report for GP
Start date: 8/1/2009

     533               Dr Lockett & Partners   appointment system is
                                                             rubbish
Comments And Responses Report for GP
Start date: 8/1/2009

     534               Dr Lockett & Partners   Not being able to get an
                                                          appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     535               Dr M Foulds & Partner               An excellent
                                                         practice,GP`s
                                               understanding/helpful as
                                                  are the nursing staff.
Comments And Responses Report for GP
Start date: 8/1/2009

     536               Dr M Foulds & Partner   Doctors and nurses are
                                                            very good
Comments And Responses Report for GP
Start date: 8/1/2009

     537               Dr M M Stack & Partners          Brilliant surgery!




     538               Dr M M Stack & Partners      Poor treatment and a
                                                   disregard for patients
                                                 serious health problems
Comments And Responses Report for GP
Start date: 8/1/2009

     539               Dr M M Stack & Partners   Poor Customer Service




     540               Dr M M Stack & Partners Excellent services closer
                                                                to home
Comments And Responses Report for GP
Start date: 8/1/2009

     541                  Dr M M Stack & Partners      Dissappointed




     542               Dr M R Lissmann & Partners   Customer Service
Comments And Responses Report for GP
Start date: 8/1/2009

     543               Dr M S J Gale & Partner   Worst practice I have
                                                 been registered with.
Comments And Responses Report for GP
Start date: 8/1/2009

     544         Dr M Seehra, Dr G Lockyer, Dr A    Appointment problems
            Drummond, Dr S Davis & Dr Alain Tanoe
Comments And Responses Report for GP
Start date: 8/1/2009

     545 Dr M Shah & Partners - The Grove Medical not one of the best places
                                           Centre               to be treated
Comments And Responses Report for GP
Start date: 8/1/2009

     546 Dr M Shah & Partners - The Grove Medical   The check-in system.
                                           Centre         That's about it.
Comments And Responses Report for GP
Start date: 8/1/2009

     547        Dr Margaret Chung Medical Practice       Lack of empathy ie:
                                                       mental health. Lack of
                                                     meshing; communication
                                                                proceedures.
Comments And Responses Report for GP
Start date: 8/1/2009

     548               Dr Marsh C M & Partners    Incredibly difficult to get
                                                 an appointment even for
                                                       young children and
                                                                     babies
Comments And Responses Report for GP
Start date: 8/1/2009

     549               Dr Marsh C M & Partners      You have to wait in
                                                 excess of a week for an
                                                  appointment when you
                                                               want one
Comments And Responses Report for GP
Start date: 8/1/2009

     550               Dr Marsh C M & Partners   Appointment Delays
Comments And Responses Report for GP
Start date: 8/1/2009

     551               Dr Martin GDR & Partners   unhelpful, inflexible, not
                                                        patient centered,
                                                   business over service.
Comments And Responses Report for GP
Start date: 8/1/2009

     552               Dr Mata Sk & Partner   Not too bad - but things
                                               could be improved by
                                                      small changes.
Comments And Responses Report for GP
Start date: 8/1/2009

     553                 Dr May and Partners    GP Practice Comment




     554               Dr Mcdaid P & Partners           Bad Service
Comments And Responses Report for GP
Start date: 8/1/2009

     555               Dr Mcdaid P & Partners     Who am I to judge?




     556               Dr Mcdaid P & Partners   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     557               Dr McIntyre & partners   The toilets are dirty. And
                                                 the light pullcords dirty.




     558               Dr McIntyre & partners    Thorougly recommend
                                                    this doctors surgery,
                                                patient friendly staff and
                                                                  doctors
Comments And Responses Report for GP
Start date: 8/1/2009

     559               Dr Mehrotra P N & Partner   I'm changing practice
Comments And Responses Report for GP
Start date: 8/1/2009

     560               Dr Mehrotra P N & Partner   I avoid going...
Comments And Responses Report for GP
Start date: 8/1/2009

     561               Dr Mehrotra P N & Partner   Worst doctors surgery
                                                                   ever!




     562               Dr Mehrotra P N & Partner    a catalogue of errors
Comments And Responses Report for GP
Start date: 8/1/2009

     563               Dr Mehrotra P N & Partner   Impersonal service with
                                                   no bedside manner and
                                                     poor communication.
Comments And Responses Report for GP
Start date: 8/1/2009

     564               DR MEHTA & PARTNERS   bad pratice
Comments And Responses Report for GP
Start date: 8/1/2009

     565               DR MEHTA & PARTNERS             The one good thing




     566                          Dr Mhj Pimm        Not given information
                                                      regarding diagnosis




     567                   Dr Mitchell & Partner   no vocal communication




     568                   Dr Mitchell & Partner       time to find a better
                                                                     doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     569               Dr MONELLA & partners The appointment system
                                               is long winded and not
                                                    the easiest to use.
Comments And Responses Report for GP
Start date: 8/1/2009

     570               Dr MONELLA & partners I changed to this practice
                                             around 10 years ago and
                                               have never looked back
Comments And Responses Report for GP
Start date: 8/1/2009

     571               Dr MONELLA & partners   On-line Appointments &
                                                      Doctor's manner
Comments And Responses Report for GP
Start date: 8/1/2009

     572               Dr MONELLA & partners              Appointments




     573               Dr MONELLA & partners                prescription




     574               Dr MONELLA & partners Could not ask for a better
                                                service from all at the
                                                               practice
Comments And Responses Report for GP
Start date: 8/1/2009

     575               Dr MONELLA & partners      Dangerously bad,
                                                  disorganised and
                                                       inconsistent




     576               Dr MONELLA & partners    repeat prescriptions




     577               Dr MONELLA & partners              Personal




     578               Dr MONELLA & partners   Touch screen = germ
                                                              store
Comments And Responses Report for GP
Start date: 8/1/2009

     579               Dr MONELLA & partners Nice practice and doctors
                                                     and staff superb.




     580               Dr MONELLA & partners    Lovely staff, bright, light
                                               and airy building, modern
                                                               and clean.
Comments And Responses Report for GP
Start date: 8/1/2009

     581               Dr Morgan M And Partners   This is a lovely surgery
                                                     and the doctors are
                                                   fantastic every one of
                                                                    them!!
     582                  Dr Moss JP & Partners       Unfotunate System
Comments And Responses Report for GP
Start date: 8/1/2009

     583               Dr MOTTRAM & partners    GP Practice Comment




     584                      Dr Murthy S R S   Glad I left this practice
Comments And Responses Report for GP
Start date: 8/1/2009

     585               Dr MUZAFER & partner        You never get an
                                              appointment when you
                                                             want it
Comments And Responses Report for GP
Start date: 8/1/2009

     586               Dr N K Shah   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     587               Dr Naeem A   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     588               Dr Nandi D K & Partners next to impossible to ever
                                                      get an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     589               Dr Nelson & Partners Cannot get appointments
                                                    with my GP in a
                                                    reasonable time




     590                Dr NEVE & partners      Long and dedicated
                                                           service




     591                Dr NEVE & partners    on behalf of our Sister
Comments And Responses Report for GP
Start date: 8/1/2009

     592               Dr NEVE & partners           Always efficient




     593               Dr NEVE & partners            Open Surgery




     594               Dr NEVE & partners   Excellent GPs And Staff
Comments And Responses Report for GP
Start date: 8/1/2009

     595               Dr Newman's Practice The doctors are okay but
                                                    support staff are
                                                        insufferable.
Comments And Responses Report for GP
Start date: 8/1/2009

     596               Dr NOBLE & partners   no appointments no
                                                        service
Comments And Responses Report for GP
Start date: 8/1/2009

     597               Dr NOBLE & partners   Problems with the
                                               booking system
Comments And Responses Report for GP
Start date: 8/1/2009

     598               Dr Nye M Y L Experience over repeated
                                              visits was very
                                           dissapointing and
                                                    stressful!
Comments And Responses Report for GP
Start date: 8/1/2009

     599               Dr Nye M Y L Good care but impossible
                                      to get an appointment!




     600               Dr Nye M Y L Some of the doctors treat
                                          the patients badly




     601               Dr Nye M Y L         Excellent Service
Comments And Responses Report for GP
Start date: 8/1/2009

     602                            Dr Nye M Y L           Super practice




     603                            Dr Nye M Y L    Excellent practice and
                                                        sad to be leaving




     604        Dr O Uduku - Brunner Road Medical    excellent GP surgery
                                           Centre    would recommend to
                                                                friends....
Comments And Responses Report for GP
Start date: 8/1/2009

     605        Dr O Uduku - Brunner Road Medical Good practice, unfriendly
                                           Centre      and unsympathetic
                                                              receptionists




     606        Dr O Uduku - Brunner Road Medical              Very Helpful
                                           Centre
Comments And Responses Report for GP
Start date: 8/1/2009

     607        Dr O Uduku - Brunner Road Medical   Doctor missed the fact I
                                           Centre    was very ill for several
                                                        months with a rare
                                                                    condition




     608                  Dr OLDROYD & partners              Always helpful
Comments And Responses Report for GP
Start date: 8/1/2009

     609          Dr Orton & Partners Hatfield Heath        A friendly, well run
                                                       surgery with helpful staff
                                                            in the majority, not
                                                                       minority.




     610                   Dr O'shea T S & Partners       VERY mixed service.
Comments And Responses Report for GP
Start date: 8/1/2009

     611               Dr P A Lazarus & Partners Friendly, personal care by
                                                     staff that do their very
                                                    best at a busy surgery.




     612                      Dr P H Shah & Ptrs         Inadequate Service
Comments And Responses Report for GP
Start date: 8/1/2009

     613               Dr P N Barker & Partners   GP: Practice Comment




     614               Dr P W Roper & Partners           Lovely surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     615               Dr P W Roper & Partners           excellent service




     616                       Dr PA Heinnink     If You are not happy 1st
                                                 time ...leave this surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     617               Dr Patel S K C & Partner   This GP just does not
                                                                  care
Comments And Responses Report for GP
Start date: 8/1/2009

     618               Dr Patel S K C & Partner   Decent doctors; terrible
                                                           receptionists!
Comments And Responses Report for GP
Start date: 8/1/2009

     619               Dr Potter & Partners Generally good, but some
                                                        work needed.
Comments And Responses Report for GP
Start date: 8/1/2009

     620               Dr PRICE & partners   Better off doing nothing
Comments And Responses Report for GP
Start date: 8/1/2009

     621               Dr PRICE & partners           As a parent I am
                                               concerned about how
                                             hard it is for students to
                                                          get appoints




     622               Dr PRICE & partners       disrespectful doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     623               Dr PRICE & partners                 Unhappy




     624               Dr PRICE & partners    good medical staff but
                                             receptionists were rude
Comments And Responses Report for GP
Start date: 8/1/2009

     625                  Dr Price M & Partners       This place makes me
                                                                   furious!




     626               Dr R A Emond & Partners          This is an excellent
                                                       practice and I would
                                                  recommend it to anybody.
Comments And Responses Report for GP
Start date: 8/1/2009

     627               Dr R Holding & Partners   Space for improvement




     628               Dr R Holding & Partners                 rubbish
Comments And Responses Report for GP
Start date: 8/1/2009

     629               Dr R J Lambourn & Partner I know that I and my wife
                                                 are in caring and capable
                                                                    hands.




     630                         Dr R M Cartmel    My family come her but
                                                  becuase I visit temporary
                                                     they refuse to see me
                                                                      why?
Comments And Responses Report for GP
Start date: 8/1/2009

     631               Dr R M Cartmel          Needs all-round
                                        improvement, right from
                                              accessibility, staff
                                                friendliness etc.
Comments And Responses Report for GP
Start date: 8/1/2009

     632               Dr R M Jenkins & Partners My baby was adminstered
                                                    wrong vaccinations by
                                                  Nurse at Davenall House
                                                                  Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     633               Dr R M Jenkins & Partners More interested in gettign
                                                 patients back out the door
                                                  rather than treating them.
Comments And Responses Report for GP
Start date: 8/1/2009

     634               Dr R M Jenkins & Partners   my view
Comments And Responses Report for GP
Start date: 8/1/2009

     635     Dr R S Khan - Corringam Health Centre   Practice run mainly by
                                                                   Locums




     636                    Dr R Sadler & Partners   The best GP I've had
Comments And Responses Report for GP
Start date: 8/1/2009

     637               Dr R Sadler & Partners           Very friendly and
                                                  professional staff, very
                                                happy with the service we
                                                                      get.




     638               Dr R Spiers & Partners      Not an enjoyable one.




     639               Dr R Spiers & Partners               Simply awful.
Comments And Responses Report for GP
Start date: 8/1/2009

     640               Dr R Spiers & Partners     Provided adequate
                                                solution to my illness




     641               Dr R Thakor & Partners          very upsetting
Comments And Responses Report for GP
Start date: 8/1/2009

     642               Dr R Thakor & Partners   Could be a lot better
Comments And Responses Report for GP
Start date: 8/1/2009

     643                Dr Ramjohn M & Partners      Bad experiences at a
                                                   poor practice. You'd be
                                                           better off going
                                                               elsewhere!




     644               Dr RG Ackerley & Partners      poor services for the
                                                   elderly and housebound
Comments And Responses Report for GP
Start date: 8/1/2009

     645               Dr RG Ackerley & Partners A very friendly and family
                                                       orientated practice
Comments And Responses Report for GP
Start date: 8/1/2009

     646               Dr RG Ackerley & Partners Very efficient and friendly




     647               Dr RG Ackerley & Partners more interested in saving
                                                  money than your health
Comments And Responses Report for GP
Start date: 8/1/2009

     648               Dr RIEGER & partners   Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

     649         Dr Rk Gupta & Partner - Higham Hill   frustrating as had to wait
                                    Medical Centre               several days for
                                                                    appointment




     650         Dr Rk Gupta & Partner - Higham Hill        Very Good Practice
                                    Medical Centre




     651                      Dr Robson & Partners        Great doctor and will
                                                         always listen and help
Comments And Responses Report for GP
Start date: 8/1/2009

     652                        Dr Rose & Partners       G.Ps are very good,
                                                     approachable and listen.




     653               Dr S C Frankum And Partners   Poor and unacceptable.
Comments And Responses Report for GP
Start date: 8/1/2009

     654               Dr S D Roberts & Partners      poor customer service




     655               Dr S H Street And Partners Doctors are great ..if you
                                                       can ever see one..
Comments And Responses Report for GP
Start date: 8/1/2009

     656               Dr S I Davidson And Partners             Brilliant service




     657               Dr S I Davidson And Partners                    AWFULL




     658                Dr S J Parkinson & Partners       The answer message
                                                         does not advise when
                                                      surgery will re-open when
                                                                   closed for lun
Comments And Responses Report for GP
Start date: 8/1/2009

     659               Dr S J Parkinson & Partners             seeing a doctor




     660                  Dr S K Sur And Partners     Disappointed. Listening
                                                     by not hearing what I say.
Comments And Responses Report for GP
Start date: 8/1/2009

     661               Dr S K Sur And Partners         Best move I made.




     662               Dr S K Sur And Partners          Excellent Service




     663               Dr S K Sur And Partners The doctots treat you as if
                                                  you're well below their
                                                       intelligence level
Comments And Responses Report for GP
Start date: 8/1/2009

     664               Dr S P Ryley & Partners      Changing GP's




     665                          Dr S Pattani   unreliable, useless
                                                             system
Comments And Responses Report for GP
Start date: 8/1/2009

     666                    Dr S Roberts & partners   This is a very unhelpful,
                                                                unfriendly and
                                                       unwelcoming practice.




     667          Dr S Sinha - Balfour Road Surgery       A mediocre practice




     668          Dr S Sinha - Balfour Road Surgery   Rude and inconsiderate
                                                                        staff
Comments And Responses Report for GP
Start date: 8/1/2009

     669          Dr S Sinha - Balfour Road Surgery          Locum Doctors




     670                   Dr S Smith and Partners         I cannot make an
                                                      advanced appointment.
Comments And Responses Report for GP
Start date: 8/1/2009

     671                      Dr S V Bellworthy           ill patient




     672               DR SADRANI'S SURGERY       Excellent Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     673               Dr SAHDEV & partner             Excellent service




     674               Dr Sahu G B & Partner           Made to feel like
                                               something scraped of the
                                                     receptionists shoe
Comments And Responses Report for GP
Start date: 8/1/2009

     675               Dr Saigal & Partners   Waiting times are often
                                                            too long.
Comments And Responses Report for GP
Start date: 8/1/2009

     676               Dr SANTAMARIA & partner   Expensive telephone
                                                  number used by the
                                                             Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     677               Dr Sayers JD Lack of consistency in the
                                        drs and poor listening
                                         skills let this practice
                                                           down.
Comments And Responses Report for GP
Start date: 8/1/2009

     678               Dr Sayers JD   Poor customer focus
Comments And Responses Report for GP
Start date: 8/1/2009

     679               Dr Sender and Partners   No continuity of care
Comments And Responses Report for GP
Start date: 8/1/2009

     680               Dr Sender and Partners         Good staff, good
                                                            treatment




     681               Dr Sender and Partners Extended hours would be
                                                         great please.
Comments And Responses Report for GP
Start date: 8/1/2009

     682               Dr SH Rogerson & Partners   Good parient care, bad
                                                    appointments system.
Comments And Responses Report for GP
Start date: 8/1/2009

     683               DR SHAH AND PARTNERS             Unbearably rude
                                                   reception staff. Long
                                                  waits for appointments




     684                      Dr Shapley & Ptrs       Excellent Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     685               Dr Shapley & Ptrs    GP's ok - when you can
                                                       get to them.




     686               Dr Shapley & Ptrs       Mostof the GP's and
                                           support staff respect and
                                           are non discriminatory in
                                                             attitude
Comments And Responses Report for GP
Start date: 8/1/2009

     687               Dr Shapley & Ptrs   No parking and a stinky
                                                    waiting room!
Comments And Responses Report for GP
Start date: 8/1/2009

     688                   Dr Sharma and Partners         The most unfriendly
                                                     surgery I have ever used -
                                                         with a few exceptions




     689       Dr Sharpe RC & Partners - Brookside                   Excellent
Comments And Responses Report for GP
Start date: 8/1/2009

     690       Dr Sharpe RC & Partners - Brookside This practice thinks about
                                                                   its patients




     691       Dr Sharpe RC & Partners - Brookside      Generally good service
                                                           but expensive 0844
                                                                      number
     692       Dr Sharpe RC & Partners - Brookside       Highly Recommended
Comments And Responses Report for GP
Start date: 8/1/2009

     693       Dr Sharpe RC & Partners - Brookside Swift and efficient service
                                                                  with a smile
Comments And Responses Report for GP
Start date: 8/1/2009

     694       Dr Sharpe RC & Partners - Brookside   Well run, well organised,
                                                      patient friendly practice




     695               Dr SHELDON & PARTNERS          Disappointing response
                                                       from non-medical staff
                                                            during crisis,slow
                                                           response fromGP
Comments And Responses Report for GP
Start date: 8/1/2009

     696               Dr Solway & Whale           Very poor




     697               Dr Solway & Whale   waste of time GP's
Comments And Responses Report for GP
Start date: 8/1/2009

     698               Dr Souter K M &partners           Unsatisfactory.




     699                       Dr Soyannwo T     I feel like they can't be
                                                                bothered.
Comments And Responses Report for GP
Start date: 8/1/2009

     700               Dr Srivastava S K     I am disgusted by the
                                           service provided by this
                                            particular GP surgery.
Comments And Responses Report for GP
Start date: 8/1/2009

     701               Dr Srivastava S K    Unprofessional GP
                                           & Receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

     702               Dr Stanley AC and Partners    An archaic, out of touch
                                                    approach to the provision
                                                                GP services.
Comments And Responses Report for GP
Start date: 8/1/2009

     703               Dr Sutcliffe & Partners              It vairies >.....




     704               Dr Sutcliffe & Partners    Truly professional team
                                                            working in this
                                                 practice.Gives a Human
                                                         touch to the work
Comments And Responses Report for GP
Start date: 8/1/2009

     705               Dr T Abela & Partners   Rude on the telephone
Comments And Responses Report for GP
Start date: 8/1/2009

     706               Dr T J Kemple & Partners   Excellent, caring service
Comments And Responses Report for GP
Start date: 8/1/2009

     707               Dr T J Thurston And Partners    Try getting a prompt
                                                              appointment!




     708               Dr T J Thurston And Partners   Make friends with the
                                                      reception staff to get
                                                         prompt attention.
Comments And Responses Report for GP
Start date: 8/1/2009

     709               Dr Taylor A L J & Partners             Reaaly putting
                                                    themselves out for patient
                                                                         care




     710                 Dr Taylor J G & Partners     Practice of bad practice
Comments And Responses Report for GP
Start date: 8/1/2009

     711               Dr Taylor J G & Partners What is the point of being
                                                     registered here if you
                                                can't get an appointment?
Comments And Responses Report for GP
Start date: 8/1/2009

     712               Dr Taylor J G & Partners It is virtually impossible to
                                                  make an appointment at
                                                                 this practice.




     713                Dr Tempest & Partners              Needs Investment
Comments And Responses Report for GP
Start date: 8/1/2009

     714               Dr Thomas J G & Dr Collins P A         Reception can be
                                                         indiscreet. One doctor
                                                        can be stand offish and
                                                                  unwelcoming.
Comments And Responses Report for GP
Start date: 8/1/2009

     715               Dr Thomas J G & Dr Collins P A   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     716               Dr Thomas Rsl & Partners   Not happy with the times
                                                       that they are open.




     717 Dr Thompson & Partners Woodside Road     Istaff not very helpful not
                                                  sure if you can join or not
Comments And Responses Report for GP
Start date: 8/1/2009

     718               Dr Thompson A J & Partners        Very handy on-line
                                                                   service




     719                 Dr Thurston Js & Partners   This surgery is friendly,
                                                      efficient and effective.
Comments And Responses Report for GP
Start date: 8/1/2009

     720               Dr V A Rawcliffe And Partners   if its not broke dont fix it




     721               Dr Vaughan-Smith & Partners       Would not reccomend
                                                                  this practice
Comments And Responses Report for GP
Start date: 8/1/2009

     722               Dr Vk Patel   Negative
Comments And Responses Report for GP
Start date: 8/1/2009

     723               Dr W G H Dowley & Partners   It's a business not a
                                                         Medical Practice
Comments And Responses Report for GP
Start date: 8/1/2009

     724               Dr W G H Dowley & Partners     Booking system is
                                                    absolutely appalling!
Comments And Responses Report for GP
Start date: 8/1/2009

     725               Dr Wadood I and Partners   The Receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

     726               Dr WAGSTAFF & partners      A male doctor needs to
                                                  be more sensitive to first
                                                     time pregnant women




     727                         Dr Walji M T I                 BRILLANT
Comments And Responses Report for GP
Start date: 8/1/2009

     728                          Dr Walji M T I    A very public spirited
                                                                practice.




     729                     Dr Wall & Partners            GP Comment




     730               Dr Walmsley and Partners Appointments and patient
                                                                   care
Comments And Responses Report for GP
Start date: 8/1/2009

     731               Dr Walmsley and Partners          Please get your
                                                   telecommunications to
                                                          work correctly.




     732               Dr Walmsley and Partners    Excellence in customer
                                                  service and patient care
                                                    is always the standard
                                                                     here.
Comments And Responses Report for GP
Start date: 8/1/2009

     733               Dr Ward J P Q & Partners   Opening hours &
                                                   repeat prescriptions




     734                 Dr Wiejak AP & Partner   Good standard of care
Comments And Responses Report for GP
Start date: 8/1/2009

     735               Dr Williamson DPH and Partners   Unhelpful
Comments And Responses Report for GP
Start date: 8/1/2009

     736               Dr WILSON & partners   Patient decisions made
                                                  without our concern




     737               Dr WILSON & partners   Refused to register me
Comments And Responses Report for GP
Start date: 8/1/2009

     738               Dr WILSON & partners   Rude , unfriendly and
                                                     unwelcoming.
Comments And Responses Report for GP
Start date: 8/1/2009

     739               Dr Wiltshire A J & Partners   1st Class Service
Comments And Responses Report for GP
Start date: 8/1/2009

     740               Dr Wiltshire A J & Partners   GP Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     741               Dr Wiltshire A J & Partners Staff NEVER answer the
                                                                   phone
Comments And Responses Report for GP
Start date: 8/1/2009

     742               Dr Wiltshire A J & Partners   An Excellent Health
                                                                  Centre
Comments And Responses Report for GP
Start date: 8/1/2009

     743               Dr Win & Partners   Reception staff have an
                                               attitude problem!!!




     744               Dr Win & Partners Nightmare reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

     745                  Dr Win & Partners            Disappointed




     746               Dr Wj Coe & Partners      The nurse failed to
                                              remove all the stitches
                                                    from my wound




     747               Dr Wj Coe & Partners                  access
Comments And Responses Report for GP
Start date: 8/1/2009

     748               Dr WOLFSON & partners   Great nurses, difficult
                                                  receptionists (over
                                               phone), and struggles
                                                        with doctors.
Comments And Responses Report for GP
Start date: 8/1/2009

     749               Dr Woolf CM    Thoughts




     750               Dr Woolf CM   Disgraceful
Comments And Responses Report for GP
Start date: 8/1/2009

     751                            Dr Yadava    problems i encountered
                                                        on very first visit




     752                            Dr Yadava                Blood Tests




     753               Dr Youdan Me & Partners          Some areas for
                                                    improvement but an
                                                     overall high level of
                                                                 service.
Comments And Responses Report for GP
Start date: 8/1/2009

     754               Dr Youdan Me & Partners   Best practice in town.




     755               Dr Youdan Me & Partners      Can't be bothered
Comments And Responses Report for GP
Start date: 8/1/2009

     756                  Dr Youdan Me & Partners     Lack of interest in me as
                                                                      a person.




     757         Dr Zadoo & Partner - The Lyndhurst     Not a practice I would
                                            Surgery              recommend.
Comments And Responses Report for GP
Start date: 8/1/2009

     758          Dr Zamora-Eguiluz - Leyton Green    Competent staff and
                              Neighbourhood H S      doctors that make you
                                                               feel at ease
Comments And Responses Report for GP
Start date: 8/1/2009

     759          Dr Zamora-Eguiluz - Leyton Green        A good local family
                              Neighbourhood H S              doctors surgery




     760          Dr Zamora-Eguiluz - Leyton Green     A very well run &
                              Neighbourhood H S friendly practice, I have a
                                                   high degree of confidence
                                                                     in them.




     761          Dr Zamora-Eguiluz - Leyton Green         telephone service
                              Neighbourhood H S
Comments And Responses Report for GP
Start date: 8/1/2009

     762          Dr Zamora-Eguiluz - Leyton Green       staff incompentent,
                              Neighbourhood H S           leaving the patient
                                                            inconvenienced-




     763                   Dr. Boulos and Partners   Appointment System not
                                                      Convenient for Patients
Comments And Responses Report for GP
Start date: 8/1/2009

     764               Dr. Boulos and Partners   Excellent Practice




     765                             DR. GILL     Catchment Area
Comments And Responses Report for GP
Start date: 8/1/2009

     766               Dr.Haskell   We need more G Ps like
                                                my doctor




     767               Dr.Haskell Excellent service provider
Comments And Responses Report for GP
Start date: 8/1/2009

     768               Dr.Haskell   excellent
Comments And Responses Report for GP
Start date: 8/1/2009

     769         DRONFIELD MEDICAL PRACTICE   I can never get an
                                                    Appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     770         DRONFIELD MEDICAL PRACTICE   Poor Customer service
Comments And Responses Report for GP
Start date: 8/1/2009

     771               Drs Bickley P & Salmon D N   Very unsatisfactory
Comments And Responses Report for GP
Start date: 8/1/2009

     772               Drs Cameron J & O'gorman M E        A generally good and
                                                                halpful Practice




     773                   Drs Fields And Livingstone Not really taken seriously
Comments And Responses Report for GP
Start date: 8/1/2009

     774                   Drs Jones & Byrne     I'm not listened to, total
                                               lack of respect for patient




     775               Drs Kumar S & Sinha R        abrut and very short
                                                   almost bad tempered
                                                               reception
Comments And Responses Report for GP
Start date: 8/1/2009

     776                Dukes Avenue Practice     I have been treated with
                                                       respect and dignity.




     777               Dunsville Medical Centre      The forgotten patient
Comments And Responses Report for GP
Start date: 8/1/2009

     778               Durdell's Avenue Practice Durdells Avenue Surgery,
                                                    best decision we ever
                                                                   made.
Comments And Responses Report for GP
Start date: 8/1/2009

     779               E R W Nortley   Rudest receptionist ever
Comments And Responses Report for GP
Start date: 8/1/2009

     780               E R W Nortley          Great experience




     781               E R W Nortley Unpleasant service, there
                                      are plenty of better GP's




     782               E R W Nortley        Shocking customer
                                                      service!
Comments And Responses Report for GP
Start date: 8/1/2009

     783                  E R W Nortley Worst GP in SW, avoid if
                                                at all possible!!




     784               E12 Health Centre       Why is it difficult for
                                           working people to get an
                                                 appointment in the
                                                            evening
Comments And Responses Report for GP
Start date: 8/1/2009

     785                 E12 Health Centre          Great GP's but the
                                                   receptionists let the
                                                        service down.




     786               Eagle House Surgery This is a well run friendly
                                            practice with great staff
                                                        and doctors.
Comments And Responses Report for GP
Start date: 8/1/2009

     787               Eagle House Surgery   i have been treated by
                                              eagle house for many
                                                 years and am very
                                                          satisfied .




     788               Eagle House Surgery             My oppinion
Comments And Responses Report for GP
Start date: 8/1/2009

     789                      Eagle House Surgery    I'd like to be able to rate
                                                            this practice, but....




     790               East Croydon Medical Centre Good surgery but hard to
                                                     get appointments (too
                                                   many patients registered)
Comments And Responses Report for GP
Start date: 8/1/2009

     791               East Croydon Medical Centre    Phone Problem - from
                                                                 overseas




     792                      East Harling Surgery   Very happy with service
                                                                   provided


     793                      EAST ONE HEALTH         GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     794               EAST ONE HEALTH   my views
Comments And Responses Report for GP
Start date: 8/1/2009

     795               EAST ONE HEALTH   outstanding doctors
Comments And Responses Report for GP
Start date: 8/1/2009

     796               EAST ONE HEALTH   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     797               EAST ONE HEALTH I have always been happy
                                       with the services provided
                                                   at the practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     798               EAST ONE HEALTH   An example of very poor
                                               customer service
Comments And Responses Report for GP
Start date: 8/1/2009

     799               EAST ONE HEALTH A practice to be proud of.




     800               EAST ONE HEALTH                  Great GP
Comments And Responses Report for GP
Start date: 8/1/2009

     801               Eastholme Surgery Asked for information and
                                              when I left and said
                                          goodbye to the Dr. I was
                                                          ignored.




     802               Eastholme Surgery       not a caring practice




     803               Eastholme Surgery     GP Surgery Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     804                  EDYVEAN RJF            This is an excellent
                                                    practice. I would
                                                     reccommend it.




     805               Eightlands Surgery Nice medical care shame
                                           about the front of house.
Comments And Responses Report for GP
Start date: 8/1/2009

     806               Eldon Road Surgery Discrepencies on the data
                                                  shown on NS site
Comments And Responses Report for GP
Start date: 8/1/2009

     807               Eldon Road Surgery   Rudest surgery ever
Comments And Responses Report for GP
Start date: 8/1/2009

     808               Eldon Road Surgery   Rude behaviour
Comments And Responses Report for GP
Start date: 8/1/2009

     809               Elizabeth Avenue Group Practice New appointment system
                                                                    is useless




     810               Elizabeth Avenue Group Practice I like the fact that you can
                                                       book appointments online




     811               Elizabeth Avenue Group Practice Good GP but admin staff
                                                          need to work on their
                                                                  people skills
Comments And Responses Report for GP
Start date: 8/1/2009

     812               Elizabeth Avenue Group Practice Nice surgery, not so nice
                                                                   receptionists




     813               Elizabeth Avenue Group Practice Doctors and nurses ok to
                                                        good, but reception staff
                                                              are always abrupt
Comments And Responses Report for GP
Start date: 8/1/2009

     814               Elizabeth Avenue Group Practice   If you want to be treated
                                                          for anything, try another
                                                                  practice instead




     815                             ELMS SURGERY                  Dated surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     816               Emperor's Gate Surgery          very disappointing
                                                service, rude staff with no
                                                                 sympathy




     817               Emperor's Gate Surgery                 Excellent!!!
Comments And Responses Report for GP
Start date: 8/1/2009

     818               Emperor's Gate Surgery     Good practice shame
                                                about the appointments
                                                                system
Comments And Responses Report for GP
Start date: 8/1/2009

     819               Emperor's Gate Surgery   the appointment system
                                                            need work
Comments And Responses Report for GP
Start date: 8/1/2009

     820               Emperor's Gate Surgery    Surgery needs to open
                                                     during lunch times




     821               Emperor's Gate Surgery   Accepting new patients?
Comments And Responses Report for GP
Start date: 8/1/2009

     822               Emperor's Gate Surgery      Improvements to
                                                appointment system
                                                          required
Comments And Responses Report for GP
Start date: 8/1/2009

     823               Emperor's Gate Surgery   Thank you
Comments And Responses Report for GP
Start date: 8/1/2009

     824               Emperor's Gate Surgery   Review:
Comments And Responses Report for GP
Start date: 8/1/2009

     825               Failsworth Group Practice   The reception staff and
                                                   people who answer the
                                                     telephone need to be
                                                                retrained.
Comments And Responses Report for GP
Start date: 8/1/2009

     826               Failsworth Group Practice     Distant Doctors and
                                                   Unpleasant Office Staff




     827               Failsworth Group Practice     Please improve your
                                                                 service
Comments And Responses Report for GP
Start date: 8/1/2009

     828               Failsworth Group Practice   newly registered patient
Comments And Responses Report for GP
Start date: 8/1/2009

     829               Failsworth Group Practice   Disatisfied
Comments And Responses Report for GP
Start date: 8/1/2009

     830               Failsworth Group Practice the appointment booking
                                                    systems is a disgrace




     831               Failsworth Group Practice   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     832               Failsworth Group Practice Very helpful advise given
                                                       over the telephone
                                                            followed by an
                                                              appointment




     833               Failsworth Group Practice   Thank you to my doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     834               Failsworth Group Practice   Appointments!
Comments And Responses Report for GP
Start date: 8/1/2009

     835               Failsworth Group Practice   Appointment system
Comments And Responses Report for GP
Start date: 8/1/2009

     836           FAIRBROOK MEDICAL CENTRE   Excellent All Round
                                                         Practice.
Comments And Responses Report for GP
Start date: 8/1/2009

     837               Fairfax Group Practice   Good, if you can ge past
                                                the receptionists and the
                                                     stupid appointments
                                                                  system.
Comments And Responses Report for GP
Start date: 8/1/2009

     838               Fairfax Group Practice      Could be better




     839               Fairfax Group Practice   not happy with this
Comments And Responses Report for GP
Start date: 8/1/2009

     840                      Fairfax Group Practice   Thumbs Up, Advice
                                                       givers not dictators!




     841               FAIRFIELD MEDICAL CENTRE         not very helpful or
                                                        understanding the
                                                           patients needs
Comments And Responses Report for GP
Start date: 8/1/2009

     842               Fallodon Way Medical Centre   offensive
Comments And Responses Report for GP
Start date: 8/1/2009

     843               Fallodon Way Medical Centre       Abysmal services -
                                                     Completely inappropriate
                                                                  for workers!
Comments And Responses Report for GP
Start date: 8/1/2009

     844               Fallodon Way Medical Centre    An all round good
                                                                practice!




     845                            Family Surgery   I am now hoping to
                                                         change doctors
Comments And Responses Report for GP
Start date: 8/1/2009

     846               Fernville     Fragile paitents are
                                   treated with care and
                                          understanding
Comments And Responses Report for GP
Start date: 8/1/2009

     847               Fernville An excellent surgery to be
                                                thoroughly
                                           recommended.




     848               Fernville        Good Servive and
                                              availability
Comments And Responses Report for GP
Start date: 8/1/2009

     849               Fernville   Can-do attitude really
                                    refreshing! Thanks
                                                Fernville
Comments And Responses Report for GP
Start date: 8/1/2009

     850               FIELDWAY MEDICAL CENTRE   Lack of patient privacy
Comments And Responses Report for GP
Start date: 8/1/2009

     851               Firs House Surgery Histon      Doctors don't seem to
                                                   care one way or the other




     852               Firs House Surgery Histon          No interest in you
Comments And Responses Report for GP
Start date: 8/1/2009

     853               Firs House Surgery Histon   rubbish doctors surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     854      First Care Practice Dr Mahmud & Ptrs   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     855      First Care Practice Dr Mahmud & Ptrs   Poor service
Comments And Responses Report for GP
Start date: 8/1/2009

     856               Fishergate Hill Surgery    Has some positives but
                                                       could definitely be
                                                               improved




     857               Fishergate Hill Surgery   best surgery available to
                                                                      me
Comments And Responses Report for GP
Start date: 8/1/2009

     858               Fitzrovia Medical Centre   Some people want the
                                                     moon on a stick...




     859               Fitzrovia Medical Centre                Horrible
Comments And Responses Report for GP
Start date: 8/1/2009

     860                       Fitzrovia Medical Centre Could be better, could be
                                                                           worse




     861               Florence House Medical Practice                       Bad
Comments And Responses Report for GP
Start date: 8/1/2009

     862                Foreland Medical Centre     GP: Practice Comment




     863               Forest Hill Group Practice   The nurse practioner is
                                                      the friendliest person
                                                                       there.
Comments And Responses Report for GP
Start date: 8/1/2009

     864               Forest Hill Group Practice        Suggestions




     865               Forest Hill Group Practice       Good service




     866               Forest Hill Group Practice   Moving to another
                                                       practice asap.




     867               Forest Hill Group Practice         Frustration
Comments And Responses Report for GP
Start date: 8/1/2009

     868               Forest Hill Group Practice     A few good doctors but
                                                      tainted with overall bad
                                                    staff and an exasperating
                                                                      system




     869               Forest Hill Group Practice      good GP, bad system




     870               Forest Hill Group Practice    i have always found the
                                                        doctors to be helpful,
                                                      attentive and confident
Comments And Responses Report for GP
Start date: 8/1/2009

     871               Forest Hill Group Practice              disgrace




     872               Forest Hill Group Practice   Telephone provision
Comments And Responses Report for GP
Start date: 8/1/2009

     873               Forest Hill Group Practice   GP Practice Comment




     874                  Foxhill Medical Centre             Devastated
Comments And Responses Report for GP
Start date: 8/1/2009

     875               Foxhill Medical Centre   GP Practice Comment




     876               Foxhill Medical Centre        Rubbish Service
Comments And Responses Report for GP
Start date: 8/1/2009

     877               Foyntaine Road Health Centre   sugery problems
Comments And Responses Report for GP
Start date: 8/1/2009

     878               Foyntaine Road Health Centre   Important update
Comments And Responses Report for GP
Start date: 8/1/2009

     879               Foyntaine Road Health Centre     Good doctors, but long
                                                      waiting times and difficult
                                                       getting an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     880               Friends Road Medical Practice   Our doctor is the best !
Comments And Responses Report for GP
Start date: 8/1/2009

     881               GATEACRE BROW SURGERY   difficult
Comments And Responses Report for GP
Start date: 8/1/2009

     882               GATEACRE BROW SURGERY     VERY DISSATISFIED
                                                  WITH APOINTMENT
                                               ARRANGEMENTS CANT
                                                     GET THROUGH
                                                           8/830am
Comments And Responses Report for GP
Start date: 8/1/2009

     883               GATEACRE BROW SURGERY      You cannot get an
                                                appointment with the
                                               doctor of your choice,
                                                      very frustrating
Comments And Responses Report for GP
Start date: 8/1/2009

     884               GATEACRE BROW SURGERY   Not what it was ...
Comments And Responses Report for GP
Start date: 8/1/2009

     885               Gillingham Medical Centre       Always wish I never
                                                       walked through the
                                                                  doors!!!




     886               Glenridding Health Centre             great practice




     887                     Gold Street Surgery One of the doctors is very
                                                       rude and unhelpful
Comments And Responses Report for GP
Start date: 8/1/2009

     888               Gorton Medical Centre       Appointments and
                                               courtesy to my parents
                                                      need improving




     889               Gorton Medical Centre very good and reassuring
Comments And Responses Report for GP
Start date: 8/1/2009

     890               Gossoms End Surgery I always feel that nobody
                                              really cares about you,
                                              you are just a statistic.
Comments And Responses Report for GP
Start date: 8/1/2009

     891   GP Direct, Dr Merali & Partners, Welbeck    I feel frustrated that I am
                                              Road              not able to get an
                                                      appointment when I need
                                                                              one.
Comments And Responses Report for GP
Start date: 8/1/2009

     892     GRASSENDALE MEDICAL PRACTICE   Dreadful.
Comments And Responses Report for GP
Start date: 8/1/2009

     893               Gray's Inn Road Medical Centre             GPs good,
                                                        support/reception not
                                                                        good
Comments And Responses Report for GP
Start date: 8/1/2009

     894               Gray's Inn Road Medical Centre     An appalling service:
                                                        inaccessible, uncaring
                                                                     and rude.
Comments And Responses Report for GP
Start date: 8/1/2009

     895               Gray's Inn Road Medical Centre   excellent gp's
Comments And Responses Report for GP
Start date: 8/1/2009

     896               Gray's Inn Road Medical Centre if you don't want to suffer,
                                                           gain more pain/stress
                                                               then this gp is not
                                                                     recommend
Comments And Responses Report for GP
Start date: 8/1/2009

     897               Gray's Inn Road Medical Centre   Getting an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

     898               Green Elms Surgery     10 years of mostly poor
                                                  service, The nicest,
                                            kindest doctors nver stay.
Comments And Responses Report for GP
Start date: 8/1/2009

     899                         Greenside Surgery   The care + treatment of
                                                         patients is exellent




     900               Greenway Community Practice              What I liked
Comments And Responses Report for GP
Start date: 8/1/2009

     901    Greet General Practice And Urgent Care        unability to deal with
                                            Centre                  emergency




     902                Grenoble Gardens Surgery       My GP is bad and they
                                                     don't want to treat as they
                                                                should do. MG
Comments And Responses Report for GP
Start date: 8/1/2009

     903                         Grenoside Surgery        Unable to obtain test
                                                              results as phone
                                                        constantly engaged for
                                                             over 2-3/4 hours.




     904                          Greyfriars Surgery               Good Team




     905                         Greystoke Surgery           excellent service




     906               Griffins Brook Medical Centre A Patient Centred friendly
                                                                  GP Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     907               Groby Road Medical Centre   A small surgey doing a
                                                                 fine job.




     908               Groby Road Medical Centre            Good surgery




     909               Groby Road Medical Centre           fantastic nurse
Comments And Responses Report for GP
Start date: 8/1/2009

     910               Groby Road Medical Centre   a very difficult reception
                                                                 to deal with
Comments And Responses Report for GP
Start date: 8/1/2009

     911 Groombridge and Hartfield Medical Group     The non-medical bits
                                    Main Surgery




     912 Groombridge and Hartfield Medical Group   Communication lacking
                                    Main Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     913 Groombridge and Hartfield Medical Group    A capable surgery but
                                    Main Surgery   severely thwarted by its
                                                     appointment booking
                                                                  system.




     914 Groombridge and Hartfield Medical Group                   Access
                                    Main Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     915 Groombridge and Hartfield Medical Group Virtually impossible to get
                                    Main Surgery an appointment at short
                                                                     notice




     916 Groombridge and Hartfield Medical Group                  on the ball
                                    Main Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     917               Grosvenor Medical Centre   dissapointed
Comments And Responses Report for GP
Start date: 8/1/2009

     918               Grove House Surgery   Over-Stretched Doctors




     919               Grove House Surgery   more chairs with arms in
                                                waiting room please
Comments And Responses Report for GP
Start date: 8/1/2009

     920               GROVE ROAD SURGERY        Looking for a different
                                                  surgery after 4 visits




     921               GROVE ROAD SURGERY Will never go back to the
                                               Globe Road Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     922               Grovemead Health Centre     Great Surgery - Big
                                                 shame about the 0844
                                                    telephone number
Comments And Responses Report for GP
Start date: 8/1/2009

     923               Grovemead Health Centre      The practise policy is
                                                         most unhelpful.




     924               Grovemead Health Centre very happy with the whole
                                                                 surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     925               Grovemead Health Centre   Online appointment
                                                  booking service is
                                                          excellent!
Comments And Responses Report for GP
Start date: 8/1/2009

     926               Grovemead Health Centre   Excellent practice
Comments And Responses Report for GP
Start date: 8/1/2009

     927               Grovemead Health Centre          Horrible Surgery.




     928               Grovemead Health Centre Impossible to contact and
                                                  make an appointment




     929               Grovemead Health Centre Good but more expensive
Comments And Responses Report for GP
Start date: 8/1/2009

     930               Grovemead Health Centre   Extremely disappointing
                                                 and a waste of time and
                                                                  money.




     931                  Gt Staughton Surgery      Very Caring Practice
Comments And Responses Report for GP
Start date: 8/1/2009

     932               Gudgeheath Lane Surgery   What is the point?
Comments And Responses Report for GP
Start date: 8/1/2009

     933               GuidePost Medical Group Medical staff are good but
                                                  clerical staff not up to
                                                                  scratch.




     934               Haddenham Health Centre I can not fault my surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     935               Hadleigh Health Centre If GP surgeries were run
                                                 as this ,we would have
                                                  the best system in the
                                                                  world




     936                        Hadrian Park     Getting to see a doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     937               Hammersmith Centre for Health Very dissappointing after
                                                                 my last GP.
Comments And Responses Report for GP
Start date: 8/1/2009

     938               Hammersmith Surgery   An unfriendly surgery
Comments And Responses Report for GP
Start date: 8/1/2009

     939               Hampden Park Surgery   not good.
Comments And Responses Report for GP
Start date: 8/1/2009

     940               Hampstead Group Practice   horrible, traumatising
Comments And Responses Report for GP
Start date: 8/1/2009

     941               Hampstead Group Practice                 Frustrating




     942               Hampstead Group Practice   It is terrible to telephone
                                                     screen patients before
                                                     granting appointments
Comments And Responses Report for GP
Start date: 8/1/2009

     943               Hampstead Group Practice      Good but sometimes
                                                               frustrating




     944                  Hanway Group Practice Problems with the phones
Comments And Responses Report for GP
Start date: 8/1/2009

     945     HARLEY GROVE MEDICAL CENTRE - Best Practice I have been
                                      PMS               to in London
Comments And Responses Report for GP
Start date: 8/1/2009

     946     HARLEY GROVE MEDICAL CENTRE -     Impossible to get an
                                      PMS    appointment that fits in
                                                          with work
Comments And Responses Report for GP
Start date: 8/1/2009

     947     HARLEY GROVE MEDICAL CENTRE -   Not Bad, But Needs
                                      PMS             Improving
Comments And Responses Report for GP
Start date: 8/1/2009

     948     HARLEY GROVE MEDICAL CENTRE - Staff are not that friendly,
                                      PMS              hard to get an
                                                         appointment




     949                    Harrison At & Partners   Hard to pre-book GP but
                                                           great once you get
                                                                      through
Comments And Responses Report for GP
Start date: 8/1/2009

     950               Harrison At & Partners          excellent client
                                                engagement, efficient
                                                operation, high quality
                                                         medical care


     951               Harrison At & Partners               95% good




     952                           HART SM             Rude staff and
                                                       unsympathetic
Comments And Responses Report for GP
Start date: 8/1/2009

     953               Hartley Wintney Surgery   help to quit smoking
Comments And Responses Report for GP
Start date: 8/1/2009

     954               Hathaway Medical Centre    I cannot remember the
                                                 last time I saw a doctor
                                                     and I hate telephone
                                                                   system




     955                         Haven Health     Modern, professional,
                                                           very caring.
Comments And Responses Report for GP
Start date: 8/1/2009

     956               Haven Health I would never change my
                                           surgery or Doctor!




     957               Haven Health     GP practice comment
Comments And Responses Report for GP
Start date: 8/1/2009

     958               Hawthorn Drive Surgery        Failure to provide
                                                appropriate support for
                                                   terminally ill patient




     959                Hawthornden Surgery      Disorganised practice




     960                Hawthornden Surgery     I would recommend this
                                                     practice to anyone
Comments And Responses Report for GP
Start date: 8/1/2009

     961        Heacham Group Practice - Heacham    Why is anyone a patient
                                          Surgery       at this practice is a
                                                                    mystery
Comments And Responses Report for GP
Start date: 8/1/2009

     962        Heacham Group Practice - Heacham Excellent medical advise
                                          Surgery and support if you can get
                                                            to see the GPs
Comments And Responses Report for GP
Start date: 8/1/2009

     963        Heacham Group Practice - Heacham    Staff and GP's excellent
                                          Surgery                  normally
Comments And Responses Report for GP
Start date: 8/1/2009

     964        Heacham Group Practice - Heacham       Excellent caring practice
                                          Surgery




     965        Heacham Group Practice - Heacham                 I have always
                                          Surgery      experienced the highest
                                                       standard of respect and
                                                                          care

     966               Head, Fenning, Herman & Tanna                  Excellent
Comments And Responses Report for GP
Start date: 8/1/2009

     967               Heath House Surgery    Opening Times are poor
                                                 for full time workers




     968                 Heathgate Surgery This practice is fantastic.
Comments And Responses Report for GP
Start date: 8/1/2009

     969               Heeley Green Surgery         Soo outdated
                                              appotinment system
Comments And Responses Report for GP
Start date: 8/1/2009

     970               Heeley Green Surgery        Stuck in the 1990s




     971               Heeley Green Surgery     Stupid appopintment
                                              system, not suitable for
                                              anyone who works for a
                                                               living.
Comments And Responses Report for GP
Start date: 8/1/2009

     972               Helios Medical Centre   Patient care does not
                                                seem to be the main
                                                              priority
Comments And Responses Report for GP
Start date: 8/1/2009

     973               Helios Medical Centre   GP Practice Comment




     974                   HENDERSON FJ        General observations




     975                   HENDERSON FJ        I am very pleased with
                                                 the service I get from
                                                                  them
Comments And Responses Report for GP
Start date: 8/1/2009

     976               Heron Practice An excellent practice with
                                              really lovely GPs
Comments And Responses Report for GP
Start date: 8/1/2009

     977               Heronsgate Medical Centre   GP Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     978               Hickings Lane Medical Centre   Surgery Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

     979               Hickings Lane Medical Centre       Very frustrating and
                                                      unhelpful when help and
                                                          advice was needed.
Comments And Responses Report for GP
Start date: 8/1/2009

     980               Higham Ferrers Surgery I don't like being asked by
                                                the receptionist what the
                                                               problem is.




     981               Higham Ferrers Surgery     Such rude receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

     982                    Highview Medical Centre A Five Star GP Practice!




     983               Hildenborough Medical Centre         Anton's feedback
Comments And Responses Report for GP
Start date: 8/1/2009

     984               Hill Top Medical Centre    The doctors are very
                                                      supportive GP's




     985               Hill Top Medical Centre         recption a bit lax




     986                               Hilltop       The surgery is very
                                                 friendly & helpful,
                                                   providing exceptional
                                                                service.
Comments And Responses Report for GP
Start date: 8/1/2009

     987                               Hilltop                        poor




     988                               Hilltop   have been trying since 8
                                                  this morning, it is now 4
                                                          and no one has
                                                               answered.


     989               Hilltops Medical Centre       Avoid this "Medical"
                                                                  Centre.
Comments And Responses Report for GP
Start date: 8/1/2009

     990               Hilltops Medical Centre                       Over
                                                 subscribed.........again!




     991               Hilltops Medical Centre   Disorganised, waste of
                                                   time, could do better,
                                                 miss having one doctor
Comments And Responses Report for GP
Start date: 8/1/2009

     992               Hilltops Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     993                  Hilltops Medical Centre           No probs seeing a
                                                    (different every time) Dr -
                                                       but a Midwife?????!!!!




     994               Holdenhurst Road Practice        Only go there if youb
                                                     know what is wrong and
                                                       what you would like!!
Comments And Responses Report for GP
Start date: 8/1/2009

     995               Holland Park Surgery               Whilst the GP
                                                       professional, the
                                              reception and admin staff
                                                  rudeness is legendry.




     996               Holland Park Surgery One of the receptionist is
                                           usually very unhelpful and
                                                rude over the phone.
Comments And Responses Report for GP
Start date: 8/1/2009

     997               Holland Park Surgery   I find the front desk staff
                                                  in this practice always
                                                        rude and difficult




     998               Holland Park Surgery    GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

     999               Holland Park Surgery   Staff are awful
Comments And Responses Report for GP
Start date: 8/1/2009

    1000 Honeypot Medical Centre Dr NAGPAUL & telephone communication
                                       partners    is mission impossible




    1001                           Hook Surgery    The surgery provides an
                                                  excellent professional and
                                                           attentive service.
Comments And Responses Report for GP
Start date: 8/1/2009

    1002               Hook Surgery   need more full time dr's




    1003               Hook Surgery              Good quality
Comments And Responses Report for GP
Start date: 8/1/2009

    1004                  Hook Surgery   Modern update practice
                                             thats uses modern
                                         technology to provide a
                                                   good service




    1005               ISLAND HEALTH Good doctors but dealing
                                         with the reception is
                                                    frustrating
Comments And Responses Report for GP
Start date: 8/1/2009

    1006               ISLAND HEALTH   Doubt about reception
                                                       staff.




    1007               ISLAND HEALTH    Pleasantly surpirsed!




    1008               ISLAND HEALTH      Waited a week for
                                               appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1009               ISLAND HEALTH NHS for some, not for all




    1010               ISLAND HEALTH                    Rude.
Comments And Responses Report for GP
Start date: 8/1/2009

    1011               ISLAND HEALTH          GPs are great but
                                       receptioon staff are rude




    1012               ISLAND HEALTH           I would register
                                            somewhere else...!
Comments And Responses Report for GP
Start date: 8/1/2009

    1013               ISLAND HEALTH               Above par!




    1014               ISLAND HEALTH   Provides excellent care
                                              despite ongoing
                                       pressures outside their
                                                       control
Comments And Responses Report for GP
Start date: 8/1/2009

    1015               ISLAND HEALTH   dreadful practice




    1016               ISLAND HEALTH      appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1017               ISLAND HEALTH     For a year I've been
                                       unable to see a doctor
                                        there when I need to.
Comments And Responses Report for GP
Start date: 8/1/2009

    1018               ISLAND HEALTH   Only you can make it
                                                    better!




    1019               ISLAND HEALTH         Total disaster!
Comments And Responses Report for GP
Start date: 8/1/2009

    1020               ISLAND HEALTH           14 days to get
                                                appointment




    1021               ISLAND HEALTH   Are you awaiting more
                                       patients who are more
                                                than patient?
Comments And Responses Report for GP
Start date: 8/1/2009

    1022               James Wigg Group Practice   Not great for commuters




    1023                    Jenner House Surgery          Impossible to get
                                                   appointments in advance
Comments And Responses Report for GP
Start date: 8/1/2009

    1024               Jorvik Medical Practice   Painful Registration
                                                            Process
Comments And Responses Report for GP
Start date: 8/1/2009

    1025    Kenyon Medical Centres (Dr KENYON &          "Computer says No!"
                                         partners)         Attitude, If it was a
                                                     restaurant i would not go
                                                                           back!
Comments And Responses Report for GP
Start date: 8/1/2009

    1026    Kenyon Medical Centres (Dr KENYON &      GP Practice Comment
                                         partners)
Comments And Responses Report for GP
Start date: 8/1/2009

    1027    Kenyon Medical Centres (Dr KENYON &          Poor Reception at
                                         partners)   Brandon Road Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1028    Kenyon Medical Centres (Dr KENYON &       Go to this practice if you
                                         partners)    dont mind being ignored
                                                     at least until you see GP.
Comments And Responses Report for GP
Start date: 8/1/2009

    1029               Kildonan House Group Surgery    Far from the satisfactory
                                                      service you would expect
                                                                from a surgery.
Comments And Responses Report for GP
Start date: 8/1/2009

    1030                       Kilmeny Surgery                appointments




    1031               Kimbolton Medical Centre    Would be better to know
                                                  about Staff, the GP's who
                                                   worked and left Practice.




    1032               Kimbolton Medical Centre     Fantastic practice with
                                                  well informed caring staff
                                                      and a very personnel
                                                                   service.
Comments And Responses Report for GP
Start date: 8/1/2009

    1033               King George Surgery          My doctor is more
                                             interested in cost cutting
                                              than effective treatment
Comments And Responses Report for GP
Start date: 8/1/2009

    1034               King George Surgery I dread seeing the doctors
                                                                here
Comments And Responses Report for GP
Start date: 8/1/2009

    1035                      King George Surgery             Miserable and
                                                       administratively worse
                                                             than miserable.




    1036               King's College Health Centre   A GP Practice that goes
                                                       against our teaching at
                                                       King's College Medical
                                                                      School.
Comments And Responses Report for GP
Start date: 8/1/2009

    1037               Kings Heath Practice   another failure for kings
                                                        heath surgery




    1038               Kings Heath Practice             My complaint
Comments And Responses Report for GP
Start date: 8/1/2009

    1039               Kings Road Medical Centre   Excellent surgery and
                                                          staff members.
Comments And Responses Report for GP
Start date: 8/1/2009

    1040               Kings Road Medical Centre   Excellent Service and a
                                                          wonderful doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1041               Kings Road Medical Centre   Poor
Comments And Responses Report for GP
Start date: 8/1/2009

    1042               Kings Road Medical Centre    Very Satisfied with the
                                                   care. Excellent Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1043               Kings Road Medical Centre   Fantastic. I like it.
Comments And Responses Report for GP
Start date: 8/1/2009

    1044               Kings Road Medical Centre   satisfactory
Comments And Responses Report for GP
Start date: 8/1/2009

    1045               Kings Road Medical Centre   I'll never go this GP
Comments And Responses Report for GP
Start date: 8/1/2009

    1046               Kings Road Medical Centre             Unable to get an
                                                             appointment with
                                                    podiatrist and chiropodist
                                                                  for 7 weeks




    1047                 Kirkburton Health Centre     A patient not a number
Comments And Responses Report for GP
Start date: 8/1/2009

    1048               Knightsbridge Medical Centre   An excellent, modern
                                                                   practice.




    1049               Knightsbridge Medical Centre           Great service




    1050               Knightsbridge Medical Centre   Highly Reccomended




    1051               Knightsbridge Medical Centre                  happy




    1052               Knightsbridge Medical Centre                  happy
Comments And Responses Report for GP
Start date: 8/1/2009

    1053               Kumar, Chandra & Cheriyan   they dont listen
Comments And Responses Report for GP
Start date: 8/1/2009

    1054               Kurzeja & Partners       Access to doctors




    1055                   Lakeside Plus    phone /ansamachines
Comments And Responses Report for GP
Start date: 8/1/2009

    1056               Lambeth Walk Group Practice   General feedback
Comments And Responses Report for GP
Start date: 8/1/2009

    1057               Lambeth Walk Group Practice   Hopelss
Comments And Responses Report for GP
Start date: 8/1/2009

    1058               Lambgates Surgery   Repeat prescriptions are
                                                             a pain
Comments And Responses Report for GP
Start date: 8/1/2009

    1059               Langham Place Surgery                  Bad!!!!




    1060                    Larksfield Surgery   Sometimes rushed in
                                                 and out - depends on
                                                 which docotr you see
Comments And Responses Report for GP
Start date: 8/1/2009

    1061               Lavant Road Surgery   Fantastic GP




    1062               Leap Valley Surgery         Awful.
Comments And Responses Report for GP
Start date: 8/1/2009

    1063               Leighton Road Surgery            Got time to kill?




    1064               Leighton Road Surgery        Poor interaction with
                                               patients. No help with my
                                                               condition.
Comments And Responses Report for GP
Start date: 8/1/2009

    1065               Library House Surgery Lack of choice in seeing a
                                                particular doctor when
                                                             you need.
Comments And Responses Report for GP
Start date: 8/1/2009

    1066               Lilliput Surgery         Unable to cope




    1067               Lilliput Surgery   Had to change Doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1068                 Lime Tree Surgery         An appalling level of
                                                 service received - I will
                                              not be recommending the
                                                                practice




    1069                 Lime Tree Surgery     Good Surgery, excellent
                                                              doctors




    1070                 Lime Tree Surgery                     Great GP




    1071               Limes Medical Centre     The best practice I have
                                              ever been to, best doctors
                                                       I have ever met.
Comments And Responses Report for GP
Start date: 8/1/2009

    1072               Linden Hall Surgery   Simply the best
Comments And Responses Report for GP
Start date: 8/1/2009

    1073               Lisson Grove Medical Centre.        Receptionists




    1074               Lisson Grove Medical Centre.   My supportive local
                                                          medical centre
Comments And Responses Report for GP
Start date: 8/1/2009

    1075               Locking Castle Medical Centre   Couldn't even get a face
                                                        to face consultation for
                                                        my 3 year old with ANY
                                                                         doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1076      LONDON FIELDS MEDICAL CENTRE   Catchment area is much
                                             smaller than specified on
                                                     the NHS website
Comments And Responses Report for GP
Start date: 8/1/2009

    1077      LONDON FIELDS MEDICAL CENTRE   Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1078      LONDON FIELDS MEDICAL CENTRE                  Terrible Patient
                                                                Experience




    1079           Long Stratton Medical Partnership   Very poor experience
Comments And Responses Report for GP
Start date: 8/1/2009

    1080               Longton Health Centre First time I tried to order a
                                             repeat prescription on line
                                                    the website is down.
Comments And Responses Report for GP
Start date: 8/1/2009

    1081               Longton Health Centre   I was very disappointed
Comments And Responses Report for GP
Start date: 8/1/2009

    1082               Longton Health Centre Friendly, efficient practice
                                                         with a range of
                                                             specialities
Comments And Responses Report for GP
Start date: 8/1/2009

    1083     LONGVIEW PRIMARY CARE CENTRE   A total discrace of the
                                               medical profession
Comments And Responses Report for GP
Start date: 8/1/2009

    1084               Lowdham Medical Centre                    Avoid




    1085               Lowdham Medical Centre      Terrible appointment
                                                  system and reception
                                                staff who appear not to
                                                                   care
Comments And Responses Report for GP
Start date: 8/1/2009

    1086          Lower Broughton HC Dr K H Buch   Everyone at this surgery
                                                   are freindly and helpfull.
Comments And Responses Report for GP
Start date: 8/1/2009

    1087          Lower Broughton HC Dr K H Buch   Poor Service Levels
Comments And Responses Report for GP
Start date: 8/1/2009

    1088               M H Neil   Waste of time
Comments And Responses Report for GP
Start date: 8/1/2009

    1089               M H Neil      Impossible to get an
                                   appointment and rather
                                        rude receptionists




    1090               Maini [A]   Busy but good ..you are
                                    not just another patient
                                           but are a person
Comments And Responses Report for GP
Start date: 8/1/2009

    1091           Malmesbury Primary Care Centre     GP Practice Comment




    1092           Malmesbury Primary Care Centre Wonderful practice - great
                                                  medical care + up-to-date
                                                        admin + new PCC
Comments And Responses Report for GP
Start date: 8/1/2009

    1093               Manchester Road Surgery   Inflexible prescription
                                                                'hotline'




    1094               Manchester Road Surgery   Repeat Prescriptions
Comments And Responses Report for GP
Start date: 8/1/2009

    1095               Manor Brook Medical Centre   An excellent surgery - a
                                                       good find, wish I had
                                                      registered here years
                                                                        ago.
Comments And Responses Report for GP
Start date: 8/1/2009

    1096               Manor Field Surgery   Excellent family-centred
                                                          GP service
Comments And Responses Report for GP
Start date: 8/1/2009

    1097                    Manor House Glossop     Very unfriendly Practice




    1098                     Manor Place Surgery                Poor service




    1099      Manor Top Medical Centre, Dr Sharma         I have been at the
                                                       surgery for 3 years. I
                                                    would not recomend this
                                                                     surgery
    1100      Manor Top Medical Centre, Dr Sharma     would not recommend
Comments And Responses Report for GP
Start date: 8/1/2009

    1101      Manor Top Medical Centre, Dr Sharma     I would'nt recommend




    1102      Manor Top Medical Centre, Dr Sharma I would not recomend this
                                                                   surgery




    1103      Manor Top Medical Centre, Dr Sharma       sadley this surgery in
                                                      lacking in respect by a
                                                                       doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1104               Marcham Road Health Centre    Rude and unhelpful
                                                     administraion staff;
                                                       laklustre doctors.




    1105                   Marden Medical Practice   This is an excellent
                                                                practice.
Comments And Responses Report for GP
Start date: 8/1/2009

    1106      Marfleet Group Practice [Main Surgery]     I have no faith in this
                                                                      practise.




    1107                      Marine Medical Group Don't get ill and expect an
                                                     appointment, plan your
                                                         illnesses in advance
Comments And Responses Report for GP
Start date: 8/1/2009

    1108               Market Surgery   An excellent practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1109               Marple Cottage Surgery   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1110               Marple Cottage Surgery    Excellent, professional
                                                                service!




    1111               Marple Medical Practice   Poor management and
                                                 administration lets this
                                                        practice down.
Comments And Responses Report for GP
Start date: 8/1/2009

    1112               Marple Medical Practice    Got appointment same
                                                 day with GP and Nurse,
                                                       excellent service.




    1113               Marton Medical Practice     Repeat Prescriptions




    1114               Marton Medical Practice       Fix the prescription
                                                                problem.
Comments And Responses Report for GP
Start date: 8/1/2009

    1115               Marylebone Health Centre   No Appointments. Rude
                                                          Receptionists.
Comments And Responses Report for GP
Start date: 8/1/2009

    1116               Marylebone Health Centre   A lovely professional
                                                               practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1117               Marylebone Health Centre    Very nice Inner London
                                                  Practice, who keep pace
                                                    with the ever changing
                                                                      nhs




    1118               Marylebone Health Centre           A great practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1119               Marylebone Health Centre        A revolving door of
                                                                 'doctors'




    1120               Marylebone Health Centre can't get an appointment!
Comments And Responses Report for GP
Start date: 8/1/2009

    1121               Marylebone Health Centre            One of the most
                                                          unpleasant NHS
                                                  practices I've had to deal
                                                                        with




    1122               Marylebone Health Centre         Great Health Care
Comments And Responses Report for GP
Start date: 8/1/2009

    1123               Marylebone Health Centre   A good service at
                                                       Marylebone
Comments And Responses Report for GP
Start date: 8/1/2009

    1124               Marylebone Health Centre   The staff is terrible rude,
                                                        and appointments
                                                        impossible to get.
Comments And Responses Report for GP
Start date: 8/1/2009

    1125               Marylebone Health Centre       Problems with getting
                                                            appointments...




    1126               Marylebone Health Centre       It is rarely possible to
                                                  book an appointment, GP
                                                               advice is poor
Comments And Responses Report for GP
Start date: 8/1/2009

    1127               Marylebone Health Centre   The medical "John
                                                  Lewis" in customer
                                                                  service!!




    1128               Marylebone Health Centre           Disappointing,
                                                    incompetent and rude
Comments And Responses Report for GP
Start date: 8/1/2009

    1129               Marylebone Health Centre         Excellent service




    1130               Marylebone Health Centre   This is a great surgery,
                                                    with a wonderful and
                                                       professional team
                                                            working there.
Comments And Responses Report for GP
Start date: 8/1/2009

    1131               Marylebone Health Centre   Rude and Disappointing




    1132                 Mawbey Group Practice        Wonderful practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1133               Mawbey Group Practice   Rude disorganised staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1134               Mawbey Group Practice      Excellent practice




    1135               Mawbey Group Practice   Competant Staff with
                                                 genuine interest in
                                                   patients health.
Comments And Responses Report for GP
Start date: 8/1/2009

    1136               Mawbey Group Practice      The rudest receptionist
                                                                    ever




    1137               Mayfield Medical Centre    i'd like to move but that
                                                    would mean changing
                                                 doctors and i really don't
                                                                   want to
Comments And Responses Report for GP
Start date: 8/1/2009

    1138               Mayfield Medical Centre   Please can I change my
                                                 practice as am unhappy
                                                  with treatment received




    1139               Mayfield Medical Centre     Modern, Professional
                                                  service to an excellent
                                                                standard
Comments And Responses Report for GP
Start date: 8/1/2009

    1140               Maywood Healthcare Centre   Not happy :(
Comments And Responses Report for GP
Start date: 8/1/2009

    1141               Meadowcroft Surgery   Generally good service
                                                 except for certain
                                                      appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1142          Meadowfields Practice - Chellaston   No regular GP and hard
                                                           to get appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1143               Mellor J & Partners Rude and unprofessional
Comments And Responses Report for GP
Start date: 8/1/2009

    1144                    Mellor J & Partners      Poor support for long
                                                    term health conditions




    1145          MERCHANT STREET PRACTICE         Terrible reception staff
                                                  make it impossible to get
                                                           an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1146          MERCHANT STREET PRACTICE   Patients are not treated
                                             with dignity by reception
                                               staff with let down the
                                                                 GPs
Comments And Responses Report for GP
Start date: 8/1/2009

    1147               Merepark Medical Centre   Check out your disabled
                                                                 access




    1148               Merepark Medical Centre My compliments to all the
                                                                   staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1149               Meriden Surgery     Inflexble appointment
                                         system with obstructive
                                                   reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1150               Meriden Surgery   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1151               Meriden Surgery   Caring, very competent
                                               GPs let down by
                                                 reception staff.
Comments And Responses Report for GP
Start date: 8/1/2009

    1152               Meridian Surgery   A very caring, patient-
                                           centred practice - the
                                                NHS at its finest
Comments And Responses Report for GP
Start date: 8/1/2009

    1153               Merridale Medical Centre   Using 0844 Telephone
                                                               Number
Comments And Responses Report for GP
Start date: 8/1/2009

    1154               Merridale Medical Centre      Lovely staff, friendly
                                                  nurses and no hour's of
                                                          waiting for your
                                                          appointment!!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1155               Merridale Medical Centre Terrible service, practises
                                                     should not make you
                                                    want to avoid the Drs!
Comments And Responses Report for GP
Start date: 8/1/2009

    1156               Merridale Medical Centre   clinicians misdiagnose
                                                          simple illnesses
Comments And Responses Report for GP
Start date: 8/1/2009

    1157               Merridale Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1158               Merridale Medical Centre   poor
Comments And Responses Report for GP
Start date: 8/1/2009

    1159               Merridale Medical Centre   Dreadful service, unable
                                                  to access 'real doctor in
                                                         reasonable time.




    1160               Merridale Medical Centre   Good service of care if,
                                                  and only if, you manage
                                                    to speak to someone
Comments And Responses Report for GP
Start date: 8/1/2009

    1161               Merridale Medical Centre                       Rude




    1162               Merridale Medical Centre   I would like to be able to
                                                      see a doctor when i
                                                        request, and not a
                                                                   clinition.
Comments And Responses Report for GP
Start date: 8/1/2009

    1163               Merridale Medical Centre   I like it
Comments And Responses Report for GP
Start date: 8/1/2009

    1164               Merridale Medical Centre   Insensitive handling of
                                                  medical matter, duty of
                                                     care not completed!
Comments And Responses Report for GP
Start date: 8/1/2009

    1165               Merridale Medical Centre Feel ignored and belittled
                                                 pretty much every time I
                                                      go in to this surgery




    1166               Merridale Medical Centre          very surprised by
                                                        negative feedback
Comments And Responses Report for GP
Start date: 8/1/2009

    1167               Merridale Medical Centre   Trying to see a Doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1168               Metheringham Surgery   Not a good surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1169               Middlewood Medical Centre       Saved my Sons life




    1170                  Millbarn Medical Centre    Good Doctors - Never
                                                          Busy - Happy To
                                                         Recomend Them
    1171                  Millbarn Medical Centre   Reception staff always
                                                    breach Data Protection
                                                                      rules
Comments And Responses Report for GP
Start date: 8/1/2009

    1172                     Millbarn Medical Centre        An excellent, caring
                                                          practice. Efficient but
                                                        personal would strongly
                                                                    recommend




    1173                     Millbarn Medical Centre    Appointments System is
                                                           Most Unsatisfactory,
                                                        some Receptionists are
                                                                      Offhand




    1174               Milton Keynes Village Practice             Great Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1175               Milton Keynes Village Practice       Why can I not get an
                                                        appointment, even when I
                                                        have been asked to make
                                                                           one?




    1176               Milton Keynes Village Practice         Should get a better
                                                             service for my taxes
Comments And Responses Report for GP
Start date: 8/1/2009

    1177               Milton Keynes Village Practice Last GP visit? It would be
                                                        nice to get through the
                                                                           door.




    1178                         MINSTER HEALTH                  Great practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1179                    Mitchison Road Surgery   It is very hard to get an
                                                                 appointment.




    1180                       Mizzen Road Surgery     Excellent treated with
                                                      respect and dealt with
                                                                    efficiently




    1181               Moat House Surgery, Warboys     An excellent Practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1182               MONKSPATH SURGERY   Disappointing barely
                                                      covers it.
Comments And Responses Report for GP
Start date: 8/1/2009

    1183               Moorfield Road Health Centre               gp referals




    1184               Moorfield Road Health Centre My GP - i find them very
                                                     helpful, and has time to
                                                      talk and explain things
Comments And Responses Report for GP
Start date: 8/1/2009

    1185               Moorfield Road Health Centre    No permanent doctor -
                                                      seen 4 different doctors
                                                       since middle last year!




    1186               Moorfield Road Health Centre   Extended Service after
                                                                    6.30pm




    1187               Morthen Road Group Practice          Excellent service
Comments And Responses Report for GP
Start date: 8/1/2009

    1188               Moss Green Surgery         trying to get an
                                            appointment is almost
                                             immpossible at times
Comments And Responses Report for GP
Start date: 8/1/2009

    1189           Mount Gould Primary Care Centre                    Poor




    1190 Mount Pleasant Health Centre (Dr Hellier) Good doctors but getting
                                                    seen by one of them is
                                                          near impossible.
Comments And Responses Report for GP
Start date: 8/1/2009

    1191          Needham Market Country Practice   Clinical care is good but
                                                       customer care is not.




    1192                    NEWBOLD SURGERY Newbold surgery is one of
                                             the best practices I have
                                               encountered in over 70
                                                                 years




    1193                    NEWBOLD SURGERY         Easy access to Surgery.
Comments And Responses Report for GP
Start date: 8/1/2009

    1194               NEWBOLD SURGERY          Very happy patient




    1195               NEWBOLD SURGERY Poor appointments times.
Comments And Responses Report for GP
Start date: 8/1/2009

    1196               NEWBOLD SURGERY   Friendly practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1197           Newbold Verdon Medical Practice      Some of the doctors
                                                     themselves are ok, the
                                                       reception staff varies
Comments And Responses Report for GP
Start date: 8/1/2009

    1198     Newcastle High Street Medical Practice   Disappointing...
Comments And Responses Report for GP
Start date: 8/1/2009

    1199               NEWCOMBES SURGERY My concerns are ignored
                                                and my opinions
                                                      patronised
Comments And Responses Report for GP
Start date: 8/1/2009

    1200               Newlands Medical Centre   Definitely dissappointed
                                                  with Newlands Medical
                                                                  Centre
Comments And Responses Report for GP
Start date: 8/1/2009

    1201               NIGHTINGALE PRACTICE       3 week wait to see any
                                                                  doctor




    1202                      Norris & Partners    Not accepting patient
Comments And Responses Report for GP
Start date: 8/1/2009

    1203               Norris & Partners   Not sympathetic
Comments And Responses Report for GP
Start date: 8/1/2009

    1204                     North Bicester Surgery             Not happy with
                                                       appointments set up or
                                                      with treatment received.




    1205         North Hill Medical Group - North Hill Unpleasant and uncaring
                                             Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1206         North Hill Medical Group - North Hill I was a bit confused in the
                                             Surgery                 waiting room




    1207    North Hill Medical Group - West Bergholt      Very good service and
                                            Surgery                duty of care.
Comments And Responses Report for GP
Start date: 8/1/2009

    1208               Northbourne Medical Centre         Great practice




    1209                     Northbourne Surgery            Poor Repeat
                                                    Prescriptions service
Comments And Responses Report for GP
Start date: 8/1/2009

    1210               Northbourne Surgery Consistency of availability




    1211                 Northgate Practice Terrible, non-professional
                                                               service
Comments And Responses Report for GP
Start date: 8/1/2009

    1212               Northgate Practice     Humiliated, intimidated
                                                    and treated with
                                            disrespect by the staff at
                                                           Northgate
Comments And Responses Report for GP
Start date: 8/1/2009

    1213               Norwich Road Surgery   Deeply disatisfied over a
                                                      prolonged time.
Comments And Responses Report for GP
Start date: 8/1/2009

    1214               Oakengates Medical Practice        Difficult getting an
                                                       appointment with my
                                                     doctor and consultation
                                                               time too short.
Comments And Responses Report for GP
Start date: 8/1/2009

    1215               Oakengates Medical Practice   Electronic Booking and
                                                           precriptions are a
                                                                   nightmare
Comments And Responses Report for GP
Start date: 8/1/2009

    1216               Oakengates Medical Practice   Online Services a great
                                                                       asset
Comments And Responses Report for GP
Start date: 8/1/2009

    1217               Oakengates Medical Practice   Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1218               Oakengates Medical Practice   Average is fine
Comments And Responses Report for GP
Start date: 8/1/2009

    1219               Oakfield Surgery   Expect it would be better
                                               review if you could
                                                     actually get an
                                                      appointment,




    1220               Oakham Surgery      Best GP Practice in the
                                                             area
Comments And Responses Report for GP
Start date: 8/1/2009

    1221               Oakham Surgery   I would recommend this
                                                      practice




    1222               Oakham Surgery   Excellent staff, first rate
                                                        services.
Comments And Responses Report for GP
Start date: 8/1/2009

    1223                  Oakmeadow Surgery     Rude staff and practice
                                                   management is not
                                                  interested when you
                                                              complain




    1224                  Oakmeadow Surgery             i want to leave!




    1225               Oakwood Medical Centre            Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1226               Oakwood Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1227               Oakwood Medical Centre   It's pathetic
Comments And Responses Report for GP
Start date: 8/1/2009

    1228               Oakwood Medical Centre   This Practice needs
                                                           updating
Comments And Responses Report for GP
Start date: 8/1/2009

    1229               Oakwood Medical Centre   Practice does its very
                                                   best for its clients.




    1230               Oakwood Medical Centre     Good doctors, poor
                                                          reception
Comments And Responses Report for GP
Start date: 8/1/2009

    1231               Oakwood Medical Centre   I have every confidence
                                                         in the Practice.




    1232        OKEHAMPTON MEDICAL CENTRE       not there when needed
Comments And Responses Report for GP
Start date: 8/1/2009

    1233               Old Harlow Health Centre   Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1234               Old Harlow Health Centre   Not happy




    1235               Old Harlow Health Centre    My View
Comments And Responses Report for GP
Start date: 8/1/2009

    1236          Old Town Surgery - Dr Dewhurst & Great GP practice always
                                          Partners willing to go the extra mile
Comments And Responses Report for GP
Start date: 8/1/2009

    1237               One Medicare @ The Light   Very Poor Service




    1238               One Medicare @ The Light   Terrible, rude and
                                                      negative staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1239               Orchard Court Surgery    I was disappointed after
                                                    my clinic visit today




    1240               Orchard Court Surgery excelant staff,doctors and
                                                                 nurses
Comments And Responses Report for GP
Start date: 8/1/2009

    1241               Orchard Medical Practice     Very disapointed by the
                                                  attitude of the doctor, and
                                                        their unwillingness to
                                                                         help,
Comments And Responses Report for GP
Start date: 8/1/2009

    1242               ORMISTON IN   Location is pretty good.
                                             Glad they have
                                        introduced evening
                                                   surgeries.
Comments And Responses Report for GP
Start date: 8/1/2009

    1243               ORMISTON IN Great GP - Shame about
                                    the Reception Staff and
                                         Reception System
Comments And Responses Report for GP
Start date: 8/1/2009

    1244                         Ouse Valley Practice   Very poor local service.




    1245               Paddington Green Health Centre         Not going there..
Comments And Responses Report for GP
Start date: 8/1/2009

    1246               Paddington Green Health Centre        Simply the best!!




    1247               Paddington Green Health Centre   Best ever professional
                                                                         help.
Comments And Responses Report for GP
Start date: 8/1/2009

    1248               Paddington Green Health Centre     The very best doctor's
                                                         surgery I have been to.




    1249               Paddington Green Health Centre            nothing to add




    1250               Paddington Green Health Centre   Show some respect and
                                                              act like you care
Comments And Responses Report for GP
Start date: 8/1/2009

    1251               Palm Medical Centre   FEEDBACK SLUGGISH
                                                     AND POOR
                                                  REGISTRATION
                                                      SERVICES




    1252               Palm Medical Centre last visit was satisfactory
Comments And Responses Report for GP
Start date: 8/1/2009

    1253               Park End Surgery   doctors should respect
                                           patient confidentiality
                                           rules and regulations
Comments And Responses Report for GP
Start date: 8/1/2009

    1254               Park End Surgery   No personal service.
Comments And Responses Report for GP
Start date: 8/1/2009

    1255               Park End Surgery   Some excellent doctors
                                          let down by inadequate
                                              nurse provision and
                                                   appointments.
Comments And Responses Report for GP
Start date: 8/1/2009

    1256         PARK HOUSE MEDICAL CENTRE   unsympathetic,unhelpful
                                                      and awkward
Comments And Responses Report for GP
Start date: 8/1/2009

    1257         PARK HOUSE MEDICAL CENTRE     Alright Doctors, If You
                                             Ever Manage To Get An
                                                        Appointment!




    1258         PARK HOUSE MEDICAL CENTRE      Good family practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1259               Park Lodge Medical Centre        A good well-rounded
                                                              practice, some
                                                   outstanding treatment & a
                                                          few minor glitches.




    1260                     Park Medical Centre            service and staff
                                                       professionalism have
                                                       dropped dramatically
Comments And Responses Report for GP
Start date: 8/1/2009

    1261               Park Medical Centre Three times had first apt.
                                            of day had to wait more
                                               than 30min then was
                                                          rushed ou
Comments And Responses Report for GP
Start date: 8/1/2009

    1262               Park Medical Centre   Ringing them costs an
                                                    arm and a leg.
Comments And Responses Report for GP
Start date: 8/1/2009

    1263               Park Medical Centre   disapointment service
                                              and unhelpful doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1264               Park Medical Centre      Absolutely Unhelpful




    1265               Park Medical Centre You need to work on your
                                             patient relations more.




    1266               Park Medical Centre      Rude reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1267                          Park Surgery            Customer service
                                                                feedback




    1268               Park View Medical Centre     GP is always misrable,
                                                   has no people skills and
                                                  cant wait to get rid of you
Comments And Responses Report for GP
Start date: 8/1/2009

    1269               Park View Medical Centre               not the best




    1270                Parkside Family Practice            Put a booking
                                                   appointment service for
                                                     the specialists online
Comments And Responses Report for GP
Start date: 8/1/2009

    1271               Parkside Family Practice     Poor service, can't get
                                                  through and can't see dr
                                                   for weeks and always a
                                                                    locum




    1272                     Parkside Practice                  Good one
Comments And Responses Report for GP
Start date: 8/1/2009

    1273               Parkside Practice      Good surgery but very
                                           hard to get through on the
                                                               phone
Comments And Responses Report for GP
Start date: 8/1/2009

    1274               Parkside Practice   Clearly tries, but overall
                                                    under performs
Comments And Responses Report for GP
Start date: 8/1/2009

    1275               Parkside Practice   Excellent service and
                                                            staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1276               Parkside Surgery   Need to get their act
                                                      together
Comments And Responses Report for GP
Start date: 8/1/2009

    1277               PARSONAGE SURGERY              Professional




    1278               PARSONAGE SURGERY    Good friendly staff and
                                           excellent service since I
                                            registered 3 years ago
Comments And Responses Report for GP
Start date: 8/1/2009

    1279               PARSONAGE SURGERY   Not impressed.
Comments And Responses Report for GP
Start date: 8/1/2009

    1280               Patford House Surgery   Why do i have to pay 5p
                                               per minute (0844477) to
                                                        phone an NHS
                                                            surgery???
Comments And Responses Report for GP
Start date: 8/1/2009

    1281               Patford House Surgery   0844
Comments And Responses Report for GP
Start date: 8/1/2009

    1282               Patford House Surgery     its nearly impossible to
                                               get an appt in less than 3
                                                 week and than not with
                                                                     your
Comments And Responses Report for GP
Start date: 8/1/2009

    1283               Pathfinder Practice   Communication With
                                                       Practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1284                      Peartree Surgery could not get appt- going
                                                to walk in centre instead




    1285               Peaseway Medical Centre        Convenient but not
                                                         patient focused
Comments And Responses Report for GP
Start date: 8/1/2009

    1286               Peaseway Medical Centre            Poor patient care




    1287                   Pendle Valley P M S      Trying to get through to
                                                  swtichboard from 9.30am.
                                                    its now 11.30 & no
                                                                        luck




    1288                      Penn Hill Surgery     recommend the surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1289                  Penn Hill Surgery     Refused appointment




    1290               Penrose Lee Surgery    Would not recommend




    1291               Penrose Lee Surgery      I have received good
                                              service and attention at
                                                  this practice and its
                                                          predecessor
Comments And Responses Report for GP
Start date: 8/1/2009

    1292               Penrose Lee Surgery   Everything I need from a
                                                     Doctors surgery




    1293               Penrose Lee Surgery     I have had very postive
                                                     experience of this
                                             practice over many years
Comments And Responses Report for GP
Start date: 8/1/2009

    1294               Penrose Surgery Now they open late I can
                                        go after work on certain
                                         days and not take time
                                                             off!




    1295               Penrose Surgery    Some Good, some bad
Comments And Responses Report for GP
Start date: 8/1/2009

    1296               Penrose Surgery     happy with practice




    1297               Penrose Surgery   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1298               Penrose Surgery          Brilliant service




    1299               Penrose Surgery   Never had anything but
                                                  great service
Comments And Responses Report for GP
Start date: 8/1/2009

    1300               Phoenix Surgery   Waiting time is too long!
Comments And Responses Report for GP
Start date: 8/1/2009

    1301               Pike View Medical Centre   A good family Doctors
                                                    that haven't lost that
                                                          personal touch
Comments And Responses Report for GP
Start date: 8/1/2009

    1302               Pilning Surgery   A very well run practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1303               POLLARD ROW SURGERY   This is a good practice




    1304               POLLARD ROW SURGERY                Great GP
Comments And Responses Report for GP
Start date: 8/1/2009

    1305               POLLARD ROW SURGERY      Messy and unprecise




    1306               POLLARD ROW SURGERY    Hard to understand how
                                             so many things go wrong
                                                                here
Comments And Responses Report for GP
Start date: 8/1/2009

    1307               POLLARD ROW SURGERY   They waste your time!
Comments And Responses Report for GP
Start date: 8/1/2009

    1308               POLLARD ROW SURGERY Go somewhere else - this
                                                  one needs work.
Comments And Responses Report for GP
Start date: 8/1/2009

    1309                Poplar Grove Practice     Could Improve greatly




    1310               PORTVIEW SURGERY            Highly recommended,
                                                easy to get appointment
                                                friendly efficient doctors
                                                                 and staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1311                      PORTVIEW SURGERY                  The doctor is an
                                                                 exceptional GP




    1312                      Prescot Medical Centre    So much to be improved
                                                                          here.




    1313               Prince of Wales Group Practice   It's much too hard to get
                                                        an appointment to see a
                                                                          doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1314               Princess Street Group Practice   No help
Comments And Responses Report for GP
Start date: 8/1/2009

    1315               Princess Street Group Practice   Bad experience overall
Comments And Responses Report for GP
Start date: 8/1/2009

    1316               Princess Street Group Practice   Good for my family
Comments And Responses Report for GP
Start date: 8/1/2009

    1317               Priory Medical Group             frightening.




    1318                  Prospect Surgery    new facts for your list
Comments And Responses Report for GP
Start date: 8/1/2009

    1319               Purbeck Health Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1320               Purbeck Health Centre   Room for Improvement
Comments And Responses Report for GP
Start date: 8/1/2009

    1321               Purbeck Health Centre   Rude and inefficient.




    1322               Purbeck Health Centre      Always a positive
                                                        expirience
Comments And Responses Report for GP
Start date: 8/1/2009

    1323                       Putnoe Medical Centre    Poor, lack of follow up




    1324                       Quakers Lane Surgery     thought they cared but
                                                       NO they take u off there
                                                            list just when there
                                                                         needed


    1325               Queen Square Medical Practice        They give you the
                                                       medical information you
                                                       need to make decisions
                                                              about your body
Comments And Responses Report for GP
Start date: 8/1/2009

    1326               Queens Road Surgery    a really good service is
                                             being provided from this
                                                             surgery.




    1327               Queens Road Surgery       Unprofessional and
                                                          unhelpfull
Comments And Responses Report for GP
Start date: 8/1/2009

    1328               Queens Road Surgery   Doctors are very good &
                                                             friendly.




    1329                   Rainbow Surgery         Choice of Doctors
Comments And Responses Report for GP
Start date: 8/1/2009

    1330               Rainham Medical Centre   I am very satisfied with
                                                           this surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1331               Randolph Surgery   Don't expect to get an
                                          appointment any time
                                                           soon




    1332               Randolph Surgery    good strat but some
                                              disappointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1333               Randolph Surgery   more efficiency needed
Comments And Responses Report for GP
Start date: 8/1/2009

    1334               Randolph Surgery   Beware of the reception
Comments And Responses Report for GP
Start date: 8/1/2009

    1335               Randolph Surgery   Very difficult to register
Comments And Responses Report for GP
Start date: 8/1/2009

    1336               Randolph Surgery   GPs are good but they
                                               need to work on
                                            Customer Service!




    1337               Randolph Surgery           good practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1338    Rangeways Road Surgery - Dr J A Bloor,   Outstanding Practice
                    Dr S Saroufeem & Dr K Leddy
Comments And Responses Report for GP
Start date: 8/1/2009

    1339    Rangeways Road Surgery - Dr J A Bloor, Possibly oversubscribed -
                    Dr S Saroufeem & Dr K Leddy               have to accept
                                                       appointments up to a
                                                                 week later.
Comments And Responses Report for GP
Start date: 8/1/2009

    1340    Rangeways Road Surgery - Dr J A Bloor,    All staff are so friendly
                    Dr S Saroufeem & Dr K Leddy      and determined to help
                                                             my wife and me.




    1341    Rangeways Road Surgery - Dr J A Bloor,       Medical care of the
                    Dr S Saroufeem & Dr K Leddy              highest order.
Comments And Responses Report for GP
Start date: 8/1/2009

    1342               Ravenfield Medical Centre   Excellent Local Practice
                                                         with wide range of
                                                     facilites across broad
                                                              opening times




    1343                        Rawdon Surgery I'm considering moving to
                                                                 another
                                                      practice...Rawdon
                                                     surgery is very poor
Comments And Responses Report for GP
Start date: 8/1/2009

    1344               Redwell Medical Centre           phoneline




    1345               Redwell Medical Centre   Impersonal Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1346               Redwell Medical Centre       Excellant service
                                                            received


    1347                    Reepham Surgery     Dreadful out of hours
                                                              service
Comments And Responses Report for GP
Start date: 8/1/2009

    1348               Reeth Medical Centre   An excellent service




    1349               Reeth Medical Centre               flu jabs
Comments And Responses Report for GP
Start date: 8/1/2009

    1350               Regent Park Medical Practice              poor service




    1351               Regent Park Medical Practice   Reception staff could be
                                                                        better
Comments And Responses Report for GP
Start date: 8/1/2009

    1352               Regent Park Medical Practice Fine GPs, some nice staff
                                                    but a few who are difficult.




    1353                       Regis Medical Centre       Repeat Prescriptions
Comments And Responses Report for GP
Start date: 8/1/2009

    1354               Regis Medical Centre   All staff caring and
                                                           patient.




    1355               Regis Medical Centre         REPEAT
                                              PRESCRIPTIONS
Comments And Responses Report for GP
Start date: 8/1/2009

    1356               REUBIN RD Unhelpful staff, difficult to
                                        get appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1357               Richmond Court Group Practice     Overall, a very welcome
                                                            and helpful practice.




    1358                 Ritchie Street Group Practice        I hate this practice




    1359                 Ritchie Street Group Practice Disinterested doctors who
                                                        incorrectly diagnosed me
Comments And Responses Report for GP
Start date: 8/1/2009

    1360               Ritchie Street Group Practice    My Doctor is great and
                                                         really took the time to
                                                          understand my case
    1361               Ritchie Street Group Practice    Not a friendly Surgery




    1362               Ritchie Street Group Practice      Worst practice I have
                                                          ever used - uncaring,
                                                       unfriendly and unhelpful.
Comments And Responses Report for GP
Start date: 8/1/2009

    1363               Ritchie Street Group Practice                 no replies




    1364                  Riverbank Medical Centre     A practice not geared up
                                                           for people who work
Comments And Responses Report for GP
Start date: 8/1/2009

    1365               Riverbank Medical Services     Website update




    1366               Riverbank Medical Services   Riverbank Medical
                                                             Services
Comments And Responses Report for GP
Start date: 8/1/2009

    1367               Riverside Health Centre      A great surgery.




    1368                   Roborough Surgery     Repeat prescription
                                                  service by website
Comments And Responses Report for GP
Start date: 8/1/2009

    1369                        Roborough Surgery Surgery service Excellent,
                                                        but internet service
                                                                  rubbish !!




    1370                        Roborough Surgery          website problems




    1371 Roding Valley Medical Centre - Dr Oraelosi   This surgery needs an
                                      and Partners       urgent assessment
Comments And Responses Report for GP
Start date: 8/1/2009

    1372 Roding Valley Medical Centre - Dr Oraelosi              fantastic drs
                                      and Partners




    1373 Roding Valley Medical Centre - Dr Oraelosi     very content with the
                                      and Partners    medical care my mother
                                                               and late father
                                                            receive/received.
Comments And Responses Report for GP
Start date: 8/1/2009

    1374 Roding Valley Medical Centre - Dr Oraelosi   Great Medical Centre
                                      and Partners           Roding Valley
Comments And Responses Report for GP
Start date: 8/1/2009

    1375       Rosalind Franklin House Waterbeach       Long waiting in the
                                                             waiting room




    1376       Rosalind Franklin House Waterbeach   Not enough open hours
                                                       and too few doctors.
Comments And Responses Report for GP
Start date: 8/1/2009

    1377       Rosalind Franklin House Waterbeach         Never had a problem
                                                                         here




    1378                  Rosemary Medical Practice    Homely very polite staff,
                                                          Doctors are allways
                                                                    respectful
    1379               Rosemary Street Health Centre        I am very pleased
Comments And Responses Report for GP
Start date: 8/1/2009

    1380               Rosemary Street Health Centre     Beautifully refurbished
                                                        with plenty of choice of
                                                       friendly &understanding
                                                                         doctors




    1381               Rosemary Street Health Centre   Informed consent utterly
                                                                 lacking, terrible
                                                                communication,
                                                           confidentiality issues
Comments And Responses Report for GP
Start date: 8/1/2009

    1382          ROTHSCHILD HOUSE SURGERY This is definitely the best
                                                   Practice in Tring.




    1383          ROTHSCHILD HOUSE SURGERY                  Fastracked
Comments And Responses Report for GP
Start date: 8/1/2009

    1384               Roundwood Park Medical Centre        They don't say when
                                                       they're open either on the
                                                        phone or on the website.

    1385                         Rowlands & Partners     lacks continuity of care
                                                       hard to get appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1386         Rowlands Road Surgery - Worthing   Poor service
                                   Medical Group
Comments And Responses Report for GP
Start date: 8/1/2009

    1387               Royal Crescent Surgery    Don't touch them with a
                                                             barge pole.




    1388                           S M North            Doctors seem too
                                                interested in turning over
                                                                  patients
Comments And Responses Report for GP
Start date: 8/1/2009

    1389               Sackville Road Surgery Disappointing, to say the
                                             least, and could do better.
Comments And Responses Report for GP
Start date: 8/1/2009

    1390               Sackville Road Surgery   time wasting & generally
                                                            poor service
Comments And Responses Report for GP
Start date: 8/1/2009

    1391               Sackville Road Surgery   Abysmal access
Comments And Responses Report for GP
Start date: 8/1/2009

    1392               Sackville Road Surgery I think this surgery works
                                                well for me, and those I
                                                    am carer for. Great
Comments And Responses Report for GP
Start date: 8/1/2009

    1393       SANDRINGHAM MEDICAL CENTRE   Not helpful if you work
                                                      office hours
Comments And Responses Report for GP
Start date: 8/1/2009

    1394       SANDRINGHAM MEDICAL CENTRE   Look elsewhere
Comments And Responses Report for GP
Start date: 8/1/2009

    1395               Sandy Lane Surgery         A practice that is
                                            wholeheartedly let down
                                                   by the reception




    1396               Sandy Lane Surgery      Sandy Lane Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1397               Sandy Lane Surgery   Appalling standards of
                                            service from reception
Comments And Responses Report for GP
Start date: 8/1/2009

    1398               SARKAR U   You must battle to get a
                                  GP appointment for your
                                            sick children
Comments And Responses Report for GP
Start date: 8/1/2009

    1399               SARKAR U   I would not recommend
                                              this surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1400               Saxonbury House Practice        Appointments and
                                                     Communications are
                                                               appalling




    1401 Scarborough Medical Group - Danes Dyke        fabulous GP with old
                                                  fashioned values and up
                                                     to the minute services
Comments And Responses Report for GP
Start date: 8/1/2009

    1402    Scarborough Medical Group - South Cliff   New website, what new
                                                                   website?




    1403    Scarborough Medical Group - South Cliff      premieum number
                                                       charges to phone g p
Comments And Responses Report for GP
Start date: 8/1/2009

    1404                Selden Medical Centre Needs good management
                                                as the receptionists are
                                                         actively hostile




    1405               Selsey Medical Practice    2 doctors only and only
                                                 on the day appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1406               Shaftesbury Medical Centre               entrance




    1407               Shaftesbury Medical Centre      No appointments
                                                    available for working
                                                                   people
Comments And Responses Report for GP
Start date: 8/1/2009

    1408               Shaftesbury Medical Centre I want to feel welcome not
                                                                  a nuisance
Comments And Responses Report for GP
Start date: 8/1/2009

    1409               Shanklin Medical Centre Lack of consideration and
                                                                  advice
Comments And Responses Report for GP
Start date: 8/1/2009

    1410               Shawbirch Medical Practice Prompt Caring Approach
Comments And Responses Report for GP
Start date: 8/1/2009

    1411               Shawbirch Medical Practice Always helpful & aim
                                                                  to please




    1412               Shawbirch Medical Practice         Being put on hold
Comments And Responses Report for GP
Start date: 8/1/2009

    1413               Shawbirch Medical Practice       You just can't get an
                                                      appoitment and are left
                                                    hanging on the phone for
                                                                   10+ mins




    1414               Shawbirch Medical Practice               Poor service
Comments And Responses Report for GP
Start date: 8/1/2009

    1415               Sheep Street Surgery Burford   Thoughts on the Burford
                                                                     practice




    1416 Shelley Surgery - Worthing Medical Group         two week wait for a
                                                                appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1417 Shelley Surgery - Worthing Medical Group         Rude, patronising and
                                                                     inefficient.




    1418               Silloth Group Medical Practice Diabetes Care is not up to
                                                             Cumbria Diabetes
                                                          Service Specification




    1419                          Sina Health Centre                     Terrible
Comments And Responses Report for GP
Start date: 8/1/2009

    1420      SKY BLUE MEDICAL GROUP - Green        GP Practice Comment
                            Lane Medical Centre




    1421      SKY BLUE MEDICAL GROUP - Green The doctors are excellent
                            Lane Medical Centre but some reception staff
                                                          are less than.
Comments And Responses Report for GP
Start date: 8/1/2009

    1422     SKY BLUE MEDICAL GROUP - Harnall    Negative experience
                           Lane Medical Centre




    1423               SOMERFORD GROVE GROUP       It' a good practice.
                                    PRACTICE
Comments And Responses Report for GP
Start date: 8/1/2009

    1424               SOMERFORD GROVE GROUP   Please hire someone to
                                    PRACTICE          man the phones
Comments And Responses Report for GP
Start date: 8/1/2009

    1425               SOMERFORD GROVE GROUP   making appointments
                                    PRACTICE
Comments And Responses Report for GP
Start date: 8/1/2009

    1426               SOMERFORD GROVE GROUP   If only the appointments
                                    PRACTICE             system worked.
Comments And Responses Report for GP
Start date: 8/1/2009

    1427               SOMERFORD GROVE GROUP   Impossible to contact by
                                    PRACTICE                     phone
Comments And Responses Report for GP
Start date: 8/1/2009

    1428               SOMERFORD GROVE GROUP   Impossible to reach by
                                    PRACTICE                   phone
Comments And Responses Report for GP
Start date: 8/1/2009

    1429               SOMERFORD GROVE GROUP          The Phone and
                                    PRACTICE     appointment booking
                                               system is total Rubbish
Comments And Responses Report for GP
Start date: 8/1/2009

    1430               SOMERFORD GROVE GROUP           The Phone and
                                    PRACTICE      appointment booking
                                               system is total Rubbish,
                                                          Ridiculous!!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1431               SOMERFORD GROVE GROUP   Next to impossible to
                                    PRACTICE   make an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1432               SOMERFORD GROVE GROUP     Impossible to contact-
                                    PRACTICE




    1433               SOMERFORD GROVE GROUP     great practice - except
                                    PRACTICE   impossible to contact by
                                                   phone (and this is a
                                                               problem)
Comments And Responses Report for GP
Start date: 8/1/2009

    1434               SOMERFORD GROVE GROUP Impossible to get through
                                    PRACTICE            on the phone!
Comments And Responses Report for GP
Start date: 8/1/2009

    1435               SOMERFORD GROVE GROUP   You might have a chest
                                    PRACTICE   infection and you'll wait
                                                               10 days
Comments And Responses Report for GP
Start date: 8/1/2009

    1436               SOMERFORD GROVE GROUP   Amazing compared to
                                    PRACTICE                others
Comments And Responses Report for GP
Start date: 8/1/2009

    1437               SOMERFORD GROVE GROUP   Needs imrpovement
                                    PRACTICE
Comments And Responses Report for GP
Start date: 8/1/2009

    1438               SOMERFORD GROVE GROUP It is virtually impossible to
                                    PRACTICE get hold of them by phone
                                                             - ridiculous!!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1439               SOMERFORD GROVE GROUP the best doctors' practise
                                    PRACTICE             i've ever had
Comments And Responses Report for GP
Start date: 8/1/2009

    1440               SOMERFORD GROVE GROUP   I wouldn't bother
                                    PRACTICE    registering here
Comments And Responses Report for GP
Start date: 8/1/2009

    1441               Somers Town Health Centre            Unfriendly, Not
                                                              Professional




    1442     Southlea Group Practice - Main Surgery   This is a friendly and
                                                             caring practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1443               Southwell Medical Centre Not very patient focussed
Comments And Responses Report for GP
Start date: 8/1/2009

    1444               Southwell Medical Centre Not Very Happy with This
                                                               Surgery.




    1445               Southwell Medical Centre Not Very Happy with This
                                                               Surgery.



    1446               Southwell Medical Centre    Unfortunatly I become
                                                             steadily more
                                                    disillusioned with the
                                                                   surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1447               Southwell Medical Centre     Staff very friendly and
                                                  professional. Reception
                                                  staff particularly helpful.




    1448               Southwell Medical Centre   Positive and Supportive
                                                              Experience
Comments And Responses Report for GP
Start date: 8/1/2009

    1449               Southwell Medical Centre                 Excellent




    1450               Southwell Medical Centre     All the staff there are
                                                  brilliant and really care
                                                     about their patients.
Comments And Responses Report for GP
Start date: 8/1/2009

    1451               Southwell Medical Centre   completely incompetent
                                                       staff and service!
Comments And Responses Report for GP
Start date: 8/1/2009

    1452               Southwell Medical Centre   Worryingly resistant to
                                                                 change
Comments And Responses Report for GP
Start date: 8/1/2009

    1453               Southwood Practice Not a very helpful surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1454               Southwood Practice   very good doctors and
                                                           nurses
Comments And Responses Report for GP
Start date: 8/1/2009

    1455               Southwood Practice    Made To Feel Like You
                                            Shouldn't Be Asking For
                                                  An Appointment!
Comments And Responses Report for GP
Start date: 8/1/2009

    1456               St Ann's Medical Centre   Impossible to improve
Comments And Responses Report for GP
Start date: 8/1/2009

    1457               St Clements Surgery Poor communication and
                                                     patient care
Comments And Responses Report for GP
Start date: 8/1/2009

    1458               St Clements Surgery   Inconsistent Care
Comments And Responses Report for GP
Start date: 8/1/2009

    1459               St Gabriels Medical Centre   I give in. I'm leaving.
Comments And Responses Report for GP
Start date: 8/1/2009

    1460               St James Surgery Capable staff, surgery is
                                        not accessible to working
                                           people's convenience.
Comments And Responses Report for GP
Start date: 8/1/2009

    1461               St James Surgery Obtaining an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1462               St Margarets Health Centre   erratic service.
Comments And Responses Report for GP
Start date: 8/1/2009

    1463               St Paul's Practice   Too Busy for Individual
                                                              Care
Comments And Responses Report for GP
Start date: 8/1/2009

    1464       ST PAULS WAY MEDICAL CENTRE   Poorly organized
Comments And Responses Report for GP
Start date: 8/1/2009

    1465       ST PAULS WAY MEDICAL CENTRE         Poor Appointment
                                                            System




    1466       ST PAULS WAY MEDICAL CENTRE   P C T needs to take this
                                             practice away from Atos
Comments And Responses Report for GP
Start date: 8/1/2009

    1467       ST PAULS WAY MEDICAL CENTRE   Improving everyday but
                                                   needs to change
                                             appoitnment system!!!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1468       ST PAULS WAY MEDICAL CENTRE      Appaling staff and
                                             complete disregard for
                                                      patient care.
Comments And Responses Report for GP
Start date: 8/1/2009

    1469       ST PAULS WAY MEDICAL CENTRE what is going on guys???
                                            when will there be good
                                                               news




    1470       ST PAULS WAY MEDICAL CENTRE                  Terrible
Comments And Responses Report for GP
Start date: 8/1/2009

    1471       ST PAULS WAY MEDICAL CENTRE   Embarrassed
Comments And Responses Report for GP
Start date: 8/1/2009

    1472       ST PAULS WAY MEDICAL CENTRE           This is the worst GP
                                                     suryery in the world.




    1473       ST PAULS WAY MEDICAL CENTRE how surprised i was to get
                                            an appointment within an
                                                   hour off calling....
Comments And Responses Report for GP
Start date: 8/1/2009

    1474       ST PAULS WAY MEDICAL CENTRE   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1475       ST PAULS WAY MEDICAL CENTRE   bad practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1476       ST PAULS WAY MEDICAL CENTRE   Poor patient care
                                                    standards
Comments And Responses Report for GP
Start date: 8/1/2009

    1477       ST PAULS WAY MEDICAL CENTRE   Customer Care
Comments And Responses Report for GP
Start date: 8/1/2009

    1478       ST PAULS WAY MEDICAL CENTRE    A Surgery that always
                                                  and will continue to
                                             deliver excellence to its
                                                           community
Comments And Responses Report for GP
Start date: 8/1/2009

    1479       ST PAULS WAY MEDICAL CENTRE           MBBS Qualified
                                                       receptionist!!




    1480       ST PAULS WAY MEDICAL CENTRE       Rude condescending
                                                staff, Dr.'s who do not
                                             listen to a word you say.
                                                               Horrible
Comments And Responses Report for GP
Start date: 8/1/2009

    1481       ST PAULS WAY MEDICAL CENTRE          Poor knowledge of
                                             procedures and extremely
                                                slow processing times.




    1482       ST PAULS WAY MEDICAL CENTRE      This practice promises
                                                service which it simply
                                                        cannot provide
Comments And Responses Report for GP
Start date: 8/1/2009

    1483       ST PAULS WAY MEDICAL CENTRE   un satisfied
Comments And Responses Report for GP
Start date: 8/1/2009

    1484       ST PAULS WAY MEDICAL CENTRE   Dissatisfied Customer
Comments And Responses Report for GP
Start date: 8/1/2009

    1485       ST PAULS WAY MEDICAL CENTRE   I am a patient and the
                                                       care is poor
Comments And Responses Report for GP
Start date: 8/1/2009

    1486       ST PAULS WAY MEDICAL CENTRE   Dreadful.
Comments And Responses Report for GP
Start date: 8/1/2009

    1487       ST PAULS WAY MEDICAL CENTRE On par with most doctor's
                                                          surgeries
Comments And Responses Report for GP
Start date: 8/1/2009

    1488       ST PAULS WAY MEDICAL CENTRE   Gp practice comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1489           St. Peter's Street Medical Practice       very poor and not
                                                                    improving




    1490           St. Peter's Street Medical Practice   i never made it 'in the
                                                                        door' !
Comments And Responses Report for GP
Start date: 8/1/2009

    1491           St. Peter's Street Medical Practice       Poor appointment
                                                                      system.




    1492           St. Peter's Street Medical Practice   Appointment number is
                                                                       useless
Comments And Responses Report for GP
Start date: 8/1/2009

    1493           St. Peter's Street Medical Practice Please do not waste your
                                                        time registering with this
                                                                        practice.
Comments And Responses Report for GP
Start date: 8/1/2009

    1494               STAFFA HEALTH - Tibshelf   Yellow Fever Vaccines
Comments And Responses Report for GP
Start date: 8/1/2009

    1495               STAFFA HEALTH - Tibshelf   I have found that most
                                                     doctors fob me off &
                                                  seem reluctant to refer
                                                              these days!
Comments And Responses Report for GP
Start date: 8/1/2009

    1496               Stakes Lodge Surgery   Appointment system
                                              needs improvement
Comments And Responses Report for GP
Start date: 8/1/2009

    1497               Standish Medical Practice   Unhelpful and uncaring.
Comments And Responses Report for GP
Start date: 8/1/2009

    1498   STANLEY CORNER MEDICAL CENTRE      Poor
                             Dr Singh & Pts
Comments And Responses Report for GP
Start date: 8/1/2009

    1499               STATION ROAD SURGERY   Getting an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1500               STATION ROAD SURGERY have been a patient here
                                            for 20yrs, couldnt register
                                                   my child coz p/port
                                                               expired
Comments And Responses Report for GP
Start date: 8/1/2009

    1501               STATION ROAD SURGERY     They dont even look at
                                              you when you're talking!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1502       STAVERTON MEDICAL CENTRE Dr     Needs to be a little more
                              BURCH & Ptnrs                   personal.




    1503       STAVERTON MEDICAL CENTRE Dr Good except when I can't
                              BURCH & Ptnrs avoid seeing one doctor
Comments And Responses Report for GP
Start date: 8/1/2009

    1504       STAVERTON MEDICAL CENTRE Dr     Unhelpful receptionist
                              BURCH & Ptnrs and an unbelievable lack
                                                     of information.
Comments And Responses Report for GP
Start date: 8/1/2009

    1505                Steeple Claydon Surgery    Lost trust in this Surgery




    1506               Stoke Park Medical Centre              A Great team
Comments And Responses Report for GP
Start date: 8/1/2009

    1507         Stoney Stanton Medical Centre (DR        very friendly staff,no
                                          KAKAD)                   problem with
                                                           appointments.good
                                                     service overall.impressed




    1508                     Strand Medical Group       appointment system is
                                                     inadequate , Doctors and
                                                        staff polite and helpful
Comments And Responses Report for GP
Start date: 8/1/2009

    1509               Strand Medical Group the doctors are amazing!
                                             but the receptionists are
                                                  rude & offensive!!!!




    1510               Strand Medical Group   The practice just cannot
                                              accomodate people who
                                              work on a daily basis far
                                                                 away.
Comments And Responses Report for GP
Start date: 8/1/2009

    1511               Streatham Park Surgery ML                 Poor service




    1512               Streatham Park Surgery ML I would avoid it if it wasn't
                                                           so close to me.
Comments And Responses Report for GP
Start date: 8/1/2009

    1513    Surrey Docks Health Centre. Drs Holden,      GP's not interested in
                       Marrinan, O'Connor & Baxter                     patients




    1514    Surrey Docks Health Centre. Drs Holden, Wish i was still with them
                       Marrinan, O'Connor & Baxter                           :(
Comments And Responses Report for GP
Start date: 8/1/2009

    1515    Surrey Docks Health Centre. Drs Holden,      Too concerned for
                       Marrinan, O'Connor & Baxter paperwork and processes
                                                        rather than patients
Comments And Responses Report for GP
Start date: 8/1/2009

    1516    Surrey Docks Health Centre. Drs Holden,   Amazing Doctors
                       Marrinan, O'Connor & Baxter
Comments And Responses Report for GP
Start date: 8/1/2009

    1517    Surrey Docks Health Centre. Drs Holden,       I have always been
                       Marrinan, O'Connor & Baxter      satisfied with the care
                                                      provided at this practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1518    Surrey Docks Health Centre. Drs Holden,                 I give up!
                       Marrinan, O'Connor & Baxter




    1519    Surrey Docks Health Centre. Drs Holden,   Very well organised and
                       Marrinan, O'Connor & Baxter                professional
Comments And Responses Report for GP
Start date: 8/1/2009

    1520    Surrey Docks Health Centre. Drs Holden,      A good local practice
                       Marrinan, O'Connor & Baxter




    1521    Surrey Docks Health Centre. Drs Holden, Not very friendly and no
                       Marrinan, O'Connor & Baxter personal care or attention
Comments And Responses Report for GP
Start date: 8/1/2009

    1522               Surrey Lodge Group Practice    I'm sure it's fine for most
                                                      but don't sign on if you're
                                                                       a student.




    1523                 Swanage Medical Practice         always seems to be a
                                                     different doctor you speak
                                                                             to
Comments And Responses Report for GP
Start date: 8/1/2009

    1524                  Swanage Medical Practice    All the staff do their best
                                                     to help me and my family
                                                     when we have a problem




    1525               TARBOCK MEDICAL CENTRE                Best Doctors and
                                                     Receptionists in Liverpool
Comments And Responses Report for GP
Start date: 8/1/2009

    1526               Taw Hill Medical Practice   21st century experience
Comments And Responses Report for GP
Start date: 8/1/2009

    1527               Taw Hill Medical Practice      Fantastic People and
                                                       Lovely Environment




    1528               Taw Hill Medical Practice The staff is always willing
                                                 to help and treat patients
                                                            with great care.
    1529               Taw Hill Medical Practice            We are moving
Comments And Responses Report for GP
Start date: 8/1/2009

    1530               Taw Hill Medical Practice   GP Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1531               The Abbey Medical Centre   A lovely friendly practice
                                                  gradually going downhill.
Comments And Responses Report for GP
Start date: 8/1/2009

    1532               The Abbey Medical Centre   Receptionist is very very
                                                                       rude
Comments And Responses Report for GP
Start date: 8/1/2009

    1533               The Abbey Medical Centre   A bit of a shambles
Comments And Responses Report for GP
Start date: 8/1/2009

    1534               The Abbey Medical Centre         A bit of a shambles




    1535               The Abbey Medical Centre A lovely clinic where staff
                                                 are very helpful and the
                                                     main doctor is great
Comments And Responses Report for GP
Start date: 8/1/2009

    1536    The Adam Practice - Hamworthy Surgery        In serious need of
                                                             improvement.




    1537                       The Banks Surgery A very good, friendly and
                                                          helpful practice.
Comments And Responses Report for GP
Start date: 8/1/2009

    1538                       The Banks Surgery    Booking System




    1539               The Belmont Medical Centre         Excellent
Comments And Responses Report for GP
Start date: 8/1/2009

    1540               The Bridges Medical Centre   make an apointment for
                                                            an apointment




    1541                      The Burwell Surgery              unbeatable
Comments And Responses Report for GP
Start date: 8/1/2009

    1542               The Burwell Surgery          Fantastic service




    1543               The Burwell Surgery A friendly easy to access
                                                              service
Comments And Responses Report for GP
Start date: 8/1/2009

    1544         The Canford Heath Group Practice -             Disappointed.
                                     Mitchell Road




    1545         The Canford Heath Group Practice -   Doctor is ok when they
                                     Mitchell Road are in, but only works part
                                                                         time.
Comments And Responses Report for GP
Start date: 8/1/2009

    1546         The Canford Heath Group Practice -      Excellent practice.
                                     Mitchell Road    Modern facilities. Very
                                                               good doctor.




    1547      The Castle Medical Group - The Annex     My family and I get a
                                                            superb service!
Comments And Responses Report for GP
Start date: 8/1/2009

    1548               The Caxton Surgery    Would not recommend.
                                                 Will go elsewhere.
                                              Incorrect prescribing.




    1549               The Caxton Surgery    Excellent in every way.




    1550               The Caxton Surgery In general I receive good
                                         service - any minor issues
                                              were resolved quickly
Comments And Responses Report for GP
Start date: 8/1/2009

    1551               The Caxton Surgery   Great practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1552               The Chelsea Practice   Poor Response
Comments And Responses Report for GP
Start date: 8/1/2009

    1553               The Chelsea Practice   Credit where credit is
                                                              due!




    1554               The Chelsea Practice                 Service




    1555               The Chelsea Practice   Doctor not allowing to
                                                deal with problems
Comments And Responses Report for GP
Start date: 8/1/2009

    1556               The Chelsea Practice   Exemplary treatment for
                                               wife and self during the
                                                         past 15 years




    1557               The Chelsea Practice NHS side of service is run
                                                   by stream of ever-
                                                    changing locums
Comments And Responses Report for GP
Start date: 8/1/2009

    1558               The Chelsea Practice               Bad Service




    1559               The Chelsea Practice dreadful service but when
                                                       you get in, nice
                                               receptionists and most
                                                            doctors ok
Comments And Responses Report for GP
Start date: 8/1/2009

    1560               The Chelsea Practice             Poor Service




    1561               The Chelsea Practice Homely small practitioner
Comments And Responses Report for GP
Start date: 8/1/2009

    1562               The Chelsea Practice I would like to introduce a
                                             sense of balance into the
                                            feedback on this Practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1563               The Chineham Medical Practice    A refreshing
                                                       experience....
Comments And Responses Report for GP
Start date: 8/1/2009

    1564               The Chineham Medical Practice Great GPs. More training
                                                        needed for reception
                                                                        staff.




    1565               The Connaught Square Practice       Horrible experience
Comments And Responses Report for GP
Start date: 8/1/2009

    1566               The Connaught Square Practice   Only use this practice if
                                                       you are a well informed
                                                                        patient.




    1567                    The Cornerstone Practice Good, could be excellent
                                                       if prescription service
                                                                    improved.
Comments And Responses Report for GP
Start date: 8/1/2009

    1568               The Cornerstone Practice      Services access poor;
                                                  prescription service below
                                                   any acceptable standard.
Comments And Responses Report for GP
Start date: 8/1/2009

    1569               The Cornerstone Practice The GP practice keep on
                                                      changing doctors.
Comments And Responses Report for GP
Start date: 8/1/2009

    1570                       The Cottons                    General




    1571                       The Cottons          Service from GP's
                                                through to reception is
                                              always good and friendly



    1572               The Crookes Practice      The phone answering
                                                service could be better
Comments And Responses Report for GP
Start date: 8/1/2009

    1573               The Crookes Practice   Hey
Comments And Responses Report for GP
Start date: 8/1/2009

    1574               The Crookes Practice       Essential service of
                                              getting appointments is
                                                    seriously lacking.




    1575               The Crookes Practice    Great doctors, shame
                                              about the appointment
                                                             system
Comments And Responses Report for GP
Start date: 8/1/2009

    1576               The Crookes Practice      Outstanding Practice




    1577               The Crookes Practice very disappointing expect
                                                                better
Comments And Responses Report for GP
Start date: 8/1/2009

    1578               The Crookes Practice   Difficult to get an
                                                   appointment.
Comments And Responses Report for GP
Start date: 8/1/2009

    1579               The Crookes Practice   Pretty impossible to get
                                              seen, conflicting advice
                                                    from receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

    1580               The Crookes Practice 26 days to see my regular
                                               gp, 16 days to see one
                                                i've never met before




    1581               The Crookes Practice      A great set of GPs, but
                                              infrastructurally ridiculous
                                                  to the point of despair
Comments And Responses Report for GP
Start date: 8/1/2009

    1582               The Crookes Practice   Good overall!
Comments And Responses Report for GP
Start date: 8/1/2009

    1583               The Crookes Practice   Getting better




    1584               The Crookes Practice    Appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1585               The Crookes Practice   Good service from the
                                              doctors but hard to get
                                                 through to and long
                                                       waiting times
Comments And Responses Report for GP
Start date: 8/1/2009

    1586               The Crookes Practice   Disappointing
Comments And Responses Report for GP
Start date: 8/1/2009

    1587               The Crookes Practice                Difficult to get
                                                appointments on phone,
                                              conflicting guidelines from
                                                              receptionist




    1588               The Crookes Practice           Forever to get an
                                               appointment, slow admin
                                                               function.
Comments And Responses Report for GP
Start date: 8/1/2009

    1589               The Crookes Practice    Excellent medical staff,
                                              but huge difficulty getting
                                                   timely appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1590               The Crookes Practice Ridiclious waiting time for
                                            appointments to see own
                                                                 doctor




    1591               The Crookes Practice 0844 Telephone numbers
Comments And Responses Report for GP
Start date: 8/1/2009

    1592               The Crookes Practice   Good Doctors, poor
                                                         system




    1593               The Crookes Practice            Ridiclious
Comments And Responses Report for GP
Start date: 8/1/2009

    1594               The Crookes Practice   Great GP's and patient
                                                     reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1595               The Crookes Practice     Appointment - not a
                                                          chance!




    1596               The Crookes Practice   Had to go home to get
                                                appointment card to
                                                prove booking, was
                                                   treated as if lying
Comments And Responses Report for GP
Start date: 8/1/2009

    1597               The Crookes Practice              Overall a very
                                              disappointing experience
                                                          with doctors.
Comments And Responses Report for GP
Start date: 8/1/2009

    1598               The Crookes Practice      Good Doctors but very
                                                   difficult to get to see
                                                                     them.




    1599               The Crookes Practice Difficulties with getting an
                                                           appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1600               The Cross Keys Practice Treated badly and lack of
                                                                respect
Comments And Responses Report for GP
Start date: 8/1/2009

    1601           The Crystal Peaks Medical Centre   service
Comments And Responses Report for GP
Start date: 8/1/2009

    1602           The Crystal Peaks Medical Centre Never get an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1603           The Crystal Peaks Medical Centre   Unable to get an
                                                        appointment!
Comments And Responses Report for GP
Start date: 8/1/2009

    1604           The Crystal Peaks Medical Centre   have had 97% good
                                                              experience
Comments And Responses Report for GP
Start date: 8/1/2009

    1605           The Crystal Peaks Medical Centre       Unable to book an
                                                      appointment yet again!




    1606                  The Cuckoo Lane Surgery                      BAD
Comments And Responses Report for GP
Start date: 8/1/2009

    1607               The Cuckoo Lane Surgery Generally good but could
                                                       do better............




    1608               The Cuckoo Lane Surgery         lack of doctor patient
                                                                involvement
Comments And Responses Report for GP
Start date: 8/1/2009

    1609               The Cuckoo Lane Surgery         Disappointing that
                                                 receptionists are making
                                                    decisions for patients.
Comments And Responses Report for GP
Start date: 8/1/2009

    1610               The Dilip Sabnis Medical Centre   Poor!
Comments And Responses Report for GP
Start date: 8/1/2009

    1611               The Docs    This is a new surgery to
                                  me and i felt ignored and
                                         wasn't listened to.
Comments And Responses Report for GP
Start date: 8/1/2009

    1612               The Docs         I have positive and
                                  negative experience with
                                              this practice.
Comments And Responses Report for GP
Start date: 8/1/2009

    1613               The Docs   I am changing my GP




    1614               The Docs         reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1615               The Docs   They won't register me
Comments And Responses Report for GP
Start date: 8/1/2009

    1616                        The Doctors House           No follow through




    1617    The Ecclesbourne Practice- DR Oraelosi     GP Practice Comment
                                      and Partners




    1618    The Ecclesbourne Practice- DR Oraelosi Good doctors and nurses.
                                      and Partners Poor support. Difficult to
                                                          get t and to make
                                                                 appointmen
Comments And Responses Report for GP
Start date: 8/1/2009

    1619               The Fountain Medical Centre     Not one to register with




    1620               The Fountain Medical Centre difficult to contact surgery
                                                   let alone arrange to see a
                                                                        doctor!
Comments And Responses Report for GP
Start date: 8/1/2009

    1621               The Fountain Medical Centre    Been going since 1991
                                                       havent had any probs
                                                       with the docs or other
                                                                         staff

    1622               The Fountain Medical Centre Making an appointment to
                                                     see a GP is diffuclt and
                                                                   stressful.
Comments And Responses Report for GP
Start date: 8/1/2009

    1623               The Fountain Medical Centre   It just took 11 minutes to
                                                       get through to make an
                                                            appointment on the
                                                                        phone!
Comments And Responses Report for GP
Start date: 8/1/2009

    1624   THE FRYENT WAY SURGERY Dr Kraus                  Emergency
                               and Partners




    1625   THE FRYENT WAY SURGERY Dr Kraus      I am very pleased with
                               and Partners       the services from this
                                                                  surgery
    1626   THE FRYENT WAY SURGERY Dr Kraus    I always find the surgery
                               and Partners             staff and doctors
                                                     friendly,caring and
                                                            professional.
Comments And Responses Report for GP
Start date: 8/1/2009

    1627   THE FRYENT WAY SURGERY Dr Kraus          Rude doctors, No
                               and Partners      parking, Long waits,
                                               surgery thinks they are
                                                          the leaders.




    1628   THE FRYENT WAY SURGERY Dr Kraus         This is an excellent
                               and Partners   surgery staff are always
                                                so polite and helpful .
                                                              Theservi
Comments And Responses Report for GP
Start date: 8/1/2009

    1629               The Garth Surgery Been with this practice for
                                                13 years, but now
                                                      changing .....




    1630               The Garth Surgery     Very dissapointed that
                                                this should happen
Comments And Responses Report for GP
Start date: 8/1/2009

    1631                The Goldenbrook Practice     A friendly practice in a
                                                     new building located in
                                                          the centre of town




    1632               The Grange Medical Centre Poor, which is astonishing
                                                  given that I'm not even a
                                                    registered patient yet !
Comments And Responses Report for GP
Start date: 8/1/2009

    1633                   The Green Way Practice Shambolic phone system




    1634               The Haiderian Medical Centre   Non existent surgery
                                                      times.Surgery times
Comments And Responses Report for GP
Start date: 8/1/2009

    1635                           The Hall Practice      Prostate concerns




    1636               The Hazeldene Medical Centre    GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1637               The Hazeldene Medical Centre   Needing medical help or
                                                                     support




    1638               The Hazeldene Medical Centre   Social health care in the
                                                      modern ages. More like
                                                               the dark ages.




    1639                          The Health Centre            a waste of time
Comments And Responses Report for GP
Start date: 8/1/2009

    1640               The Hodford Road Surgery       A friendly and well-
                                                       managed practise




    1641                     The Hollies Surgery   I thank my lucky stars!
Comments And Responses Report for GP
Start date: 8/1/2009

    1642               The Knights Hill Surgery   I was talked to in a very
                                                  degrading and offensive
                                                                   manner




    1643               The Knights Hill Surgery     Excellent, friendly and
                                                                   human...
Comments And Responses Report for GP
Start date: 8/1/2009

    1644               The Knights Hill Surgery   It's a very friendly small
                                                                   practice.




    1645               The Knights Hill Surgery    Always polite, prompt,
                                                            and helpful.




    1646               The Knights Hill Surgery          A caring practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1647               The Knights Hill Surgery 50:50 chance of getting a
                                                               good doc




    1648               The Knights Hill Surgery    They are too busy and
                                                   one doctor is rude and
                                                     incredibly un-helpful
Comments And Responses Report for GP
Start date: 8/1/2009

    1649    The Lee-On-The-Solent Medical Practice   Prescription ordering.




    1650                 The Limes Medical Centre      Unhelpful, rude and
                                                     appalling practice with
                                                        doctors who aren't
                                                                 interested
Comments And Responses Report for GP
Start date: 8/1/2009

    1651               The Lingfield Practice    Care usually superb, IF
                                                you are lucky enough to
                                                       be able to get an
                                                           appointment.
Comments And Responses Report for GP
Start date: 8/1/2009

    1652               The Lingfield Practice   Rude arrrogant
                                                 receptionists.
Comments And Responses Report for GP
Start date: 8/1/2009

    1653    THE LONSDALE MEDICAL CENTRE Dr      Impossible to get an
                           Pradhan & Partners          appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1654    THE LONSDALE MEDICAL CENTRE Dr Okay doctors and nurses,
                           Pradhan & Partners atrocious reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1655               The Malago Surgery I hope I'm never seriously
                                            ill if I have to rely on this
                                                                practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1656               The Manor Surgery   Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1657               The Market Square Surgery Why are GP receptionists
                                                                so rude?
Comments And Responses Report for GP
Start date: 8/1/2009

    1658               The Marlborough Surgery   This practice provides a
                                                 first class service to the
                                                               community
Comments And Responses Report for GP
Start date: 8/1/2009

    1659               The Marlborough Surgery        im disgusted




    1660               The Marlborough Surgery   Inflexible services
Comments And Responses Report for GP
Start date: 8/1/2009

    1661               The Marlborough Surgery   Repeat prescriptions
Comments And Responses Report for GP
Start date: 8/1/2009

    1662                  The Marlborough Surgery    Not good Marlborough
                                                      Surgery does not care
                                                        about its customers




    1663               The Marven Medical Practice         My experience...
Comments And Responses Report for GP
Start date: 8/1/2009

    1664               The Marven Medical Practice          Good doctors and
                                                      efficient staff, kind and
                                                          considerate people
                                                                 working here
    1665               The Marven Medical Practice    All of our GP surgeries
                                                   should follow the example
                                                            set by the Marven
                                                                 Medical Cent




    1666                  The Matthewman Practice       Extremely poor patient
                                                                         care
Comments And Responses Report for GP
Start date: 8/1/2009

    1667               The Matthewman Practice   Disrespectful and Rude




    1668                    The Meads Surgery        Telephone system
                                                           inadequate
Comments And Responses Report for GP
Start date: 8/1/2009

    1669               The Mill Side Surgery      Booking Doctor
                                                   Appointments




    1670                 The Miller Practice   Outmoded Practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1671                   The Miller Practice   Kind, listening practice.




    1672                   The Miller Practice   Highly Recommended,
                                                  excellent GP practice.




    1673                   The Milton Surgery       All staff are always,
                                                  courteous and helpful




    1674               The Misbourne Practice      A friendy, caring and
                                                        efficient Practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1675               The Modern Medical Centre       waitind a week for an
                                                                appointment




    1676               The Mounts Medical Centre Never able to get through
                                                     to reception, reception
                                                 staff are not very pleasant
Comments And Responses Report for GP
Start date: 8/1/2009

    1677               The Mounts Medical Centre    Upsetting visit




    1678                 The Mountwood Surgery     Look elsewhere
Comments And Responses Report for GP
Start date: 8/1/2009

    1679          The Nayar Practice (Drs Nayar and   usually i find the service
                                            Cassar)    at the surgery excellent




    1680                      The Neaman Practice        Receptionists let the
                                                             practice down.
Comments And Responses Report for GP
Start date: 8/1/2009

    1681               The New Hall Lane Practice      All the GP,s at this
                                                    practice are excellent




    1682               The New Hall Lane Practice    no appointments!!!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1683               The New Hall Lane Practice   Demeanin and belittling
                                                       waiting room. Good
                                                                   doctor.
Comments And Responses Report for GP
Start date: 8/1/2009

    1684               The New Hall Lane Practice   GP Practice Comment




    1685                        The New Surgery      It's a real shame they
                                                        stopped the walk-in
                                                    service - it was a major
                                                                      benefit
Comments And Responses Report for GP
Start date: 8/1/2009

    1686               The New Surgery   Serious decline of the
                                           quality of service in
                                              recent months...




    1687               The New Surgery Do Not Recommend This
                                                      Clinic
Comments And Responses Report for GP
Start date: 8/1/2009

    1688               The Oaks Medical Practice            I have the most
                                                      kind,considerate and
                                                   helpful doctor now that I
                                                             have ever had.




    1689               The Oaks Medical Practice   good surgery but difficult
                                                       to get appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1690               The Old School Surgery    I am a very unhappy
                                                patient of this practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1691                    The Old School Surgery      Old School Surgery
                                                               Comments




    1692               The Old Tel Exchange St Ives   Always kind, thorough
                                                           and trustworthy.
Comments And Responses Report for GP
Start date: 8/1/2009

    1693               The Pagoda Surgery   Rude reception staff




    1694               The Pagoda Surgery            Very Good
Comments And Responses Report for GP
Start date: 8/1/2009

    1695               The Pagoda Surgery Good availability, variable
                                                              service
Comments And Responses Report for GP
Start date: 8/1/2009

    1696               The Pall Mall Surgery   impossible to get an
                                                appointment to suit
Comments And Responses Report for GP
Start date: 8/1/2009

    1697                      The Pall Mall Surgery   When can I get an
                                                          appointment




    1698          The Panton Practice - Gervis Road          Not Happy
Comments And Responses Report for GP
Start date: 8/1/2009

    1699          The Panton Practice - Gervis Road   Get a local number, and
                                                             change the staff!




    1700          The Panton Practice - Gervis Road A very excellent Practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1701          The Panton Practice - Gervis Road   Excellent practise




    1702          The Panton Practice - Gervis Road        Poor service
Comments And Responses Report for GP
Start date: 8/1/2009

    1703               The Phoenix Practice   Unhelpful receptionists!!




    1704               The Phoenix Practice        Committed, caring,
                                                   knowledgeable and
                                                         professional
Comments And Responses Report for GP
Start date: 8/1/2009

    1705               The Phoenix Practice       I am pleased with my
                                                     choice of Phoenix
                                                               Practice




    1706               The Phoenix Practice    Don't open during lunch
                                              and you have to be in UK
                                                for more than 6 months
Comments And Responses Report for GP
Start date: 8/1/2009

    1707               The Phoenix Practice   Avoid
Comments And Responses Report for GP
Start date: 8/1/2009

    1708                  The Practice Albert Road   I want continuity of care
                                                       and not to be seen by
                                                          locums all the time




    1709      The Primrose Surgery, Dr S M Haque               I would highly
                                   and Dr A Habib       recommend this Gp
                                                      Practise to friends and
                                                                     relatives.
Comments And Responses Report for GP
Start date: 8/1/2009

    1710               The Redcliffe Surgery   not great service, never
                                                         able to get an
                                                          appointment




    1711               The Redcliffe Surgery The reception staff leave
                                               much to be desired in
                                                    terms of service.
Comments And Responses Report for GP
Start date: 8/1/2009

    1712                      The Redcliffe Surgery       Called for an app,1st
                                                            available was 2wks
                                                      later.This happens to me
                                                                   all the times




    1713               The Ridge Medical Practice 1 Brilliant GP, pity about the
                                                          new(ish) appointment
                                                                         system
Comments And Responses Report for GP
Start date: 8/1/2009

    1714               The Ridge Medical Practice 2      Massive practice that
                                                      provides all kinds of care
                                                      and opens early and late
Comments And Responses Report for GP
Start date: 8/1/2009

    1715               The Ridge Medical Practice 2      Getting an adequate
                                                       appointment is nigh on
                                                      impossible puts you off
                                                                     phoning.
Comments And Responses Report for GP
Start date: 8/1/2009

    1716               The Rise Group Practice    Never any emergency
                                                 appointments available
Comments And Responses Report for GP
Start date: 8/1/2009

    1717               The Rise Group Practice        Difficulty in making
                                                                    contact




    1718               The Rise Group Practice   They are very difficult to
                                                      contact by phone.
Comments And Responses Report for GP
Start date: 8/1/2009

    1719               The Rise Group Practice   Poor standards
Comments And Responses Report for GP
Start date: 8/1/2009

    1720               The Robert Darbishire Practice   Punitive booking system
                                                            restricts the full time
                                                                           worker
Comments And Responses Report for GP
Start date: 8/1/2009

    1721               The Robert Darbishire Practice   Very unhappy with the
                                                             service provided
Comments And Responses Report for GP
Start date: 8/1/2009

    1722               The Robert Darbishire Practice   The pros and cons are
                                                             equally weighted
Comments And Responses Report for GP
Start date: 8/1/2009

    1723               The Robert Darbishire Practice         Perfect healthcare,
                                                        nightmare actually getting
                                                                                 it.




    1724               The Robert Darbishire Practice A great service, when you
                                                         get used to the system
Comments And Responses Report for GP
Start date: 8/1/2009

    1725               The Rookery Medical Centre   Avoid this place
Comments And Responses Report for GP
Start date: 8/1/2009

    1726               The Rowans Surgery Telephoning the practice




    1727               The Saltscar Surgery         The best Doctors,
                                               Nurses and staff I have
                                              ever been involved with.
Comments And Responses Report for GP
Start date: 8/1/2009

    1728               The Saltscar Surgery     surgerys need to realise
                                              that without patients there
                                                           is no practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1729                      The Saltscar Surgery   Class leading
                                                      performance




    1730               The Sandmere Road Practice         Surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1731               The Sandmere Road Practice   Unfliexible
Comments And Responses Report for GP
Start date: 8/1/2009

    1732               The Sandmere Road Practice   Fantastic doctors
Comments And Responses Report for GP
Start date: 8/1/2009

    1733               The Sandmere Road Practice     Fantastic doctors...the
                                                    rest is distinctly average.
Comments And Responses Report for GP
Start date: 8/1/2009

    1734               The Sandmere Road Practice   Brilliant service
Comments And Responses Report for GP
Start date: 8/1/2009

    1735               The Sandmere Road Practice          Fantastic doctors,
                                                    incredibly rude reception
                                                                        staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1736               The Sandmere Road Practice   Ovrall good practice, let
                                                    down by reception staff




    1737               The Sandmere Road Practice     great drs and nurses,
                                                    make you feel like a real
                                                                     person!
    1738               The Sandmere Road Practice   Doctors very helpful and
                                                                     friendly
Comments And Responses Report for GP
Start date: 8/1/2009

    1739               The Sandmere Road Practice       A great practice with
                                                      mostly fantastic doctors
                                                       serving many people.




    1740                  The Sele Medical Practice Possibly the best medical
                                                        practice in the world!
Comments And Responses Report for GP
Start date: 8/1/2009

    1741         The Shaftesbury Medical Centre Dr   Poor
                                 HAYAT & partner
Comments And Responses Report for GP
Start date: 8/1/2009

    1742               The Southbroom Surgery    Excellent medical care
                                                with poor administration
Comments And Responses Report for GP
Start date: 8/1/2009

    1743               The Southbroom Surgery   Why am I a fool when
                                                someone hasn't done
                                                            their job?
Comments And Responses Report for GP
Start date: 8/1/2009

    1744               The Southville Surgery   this surgery is odd they
                                                make u pay for medical
                                                         letter for work .
Comments And Responses Report for GP
Start date: 8/1/2009

    1745               The Southville Surgery        This surgery has an
                                                inadequate appointments
                                                                 system.
Comments And Responses Report for GP
Start date: 8/1/2009

    1746               The Southville Surgery   Not a great service
Comments And Responses Report for GP
Start date: 8/1/2009

    1747               The Southville Surgery   almost impossible to get
                                                  an urgent appointment




    1748               The Southville Surgery     Not good experiences
Comments And Responses Report for GP
Start date: 8/1/2009

    1749               The Southville Surgery              Getting there




    1750               The Southville Surgery Different view - Helpful &
                                                        Flexible service
Comments And Responses Report for GP
Start date: 8/1/2009

    1751                   The Staunton Surgery    First Class Service




    1752               The Stokes Medical Centre        Very positive
Comments And Responses Report for GP
Start date: 8/1/2009

    1753               The Sunlight Centre Rude receptionists, knock
                                              off early blood testers
Comments And Responses Report for GP
Start date: 8/1/2009

    1754               The Sunlight Centre    The receptionists needs
                                             training in customer care
Comments And Responses Report for GP
Start date: 8/1/2009

    1755               The Sunlight Centre    dont just put my letters
                                             away.READ THEM and
                                                         act on them
Comments And Responses Report for GP
Start date: 8/1/2009

    1756               The Sunlight Centre Efficient and great service
                                                             provided
Comments And Responses Report for GP
Start date: 8/1/2009

    1757               The Sunlight Centre   The doctors are fine
Comments And Responses Report for GP
Start date: 8/1/2009

    1758               The Sunlight Centre   Sunlight Receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

    1759               The Sunlight Centre     Surgery failure to read
                                             blood test results for 8 yr
                                                              old child
Comments And Responses Report for GP
Start date: 8/1/2009

    1760               The Sunlight Centre Reception staff are a rule
                                                   unto themselves
Comments And Responses Report for GP
Start date: 8/1/2009

    1761               The Sunlight Centre Dont waste your time with
                                                     this doctors go
                                                        elsewhere!!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1762               The Sunlight Centre    I like this practice...




    1763                      The Surgery    I'm looking for a new
                                                          practice.
Comments And Responses Report for GP
Start date: 8/1/2009

    1764               The Surgery Haddenham   better service please
Comments And Responses Report for GP
Start date: 8/1/2009

    1765               The Surgery, Gladstone Road    Excellent Practice with
                                                     intelligent Doctors and
                                                              Practice nurses




    1766               The Surgery, Gladstone Road       All you could want!
Comments And Responses Report for GP
Start date: 8/1/2009

    1767               The Surgery, Gladstone Road           Excellent Surgery




    1768               The Surgery, Gladstone Road i trusted my doctors !!!!!!




    1769               The Thomas Walker Surgery      High regard and respect
                                                       for GP, Surgery needs
                                                     improved communication
                                                                    methods.
Comments And Responses Report for GP
Start date: 8/1/2009

    1770               The Thomas Walker Surgery        Friendly, helpful and
                                                                      caring.




    1771               The Thomas Walker Surgery    It is almost impossible to
                                                   get an appointment at this
                                                                      surgery
Comments And Responses Report for GP
Start date: 8/1/2009

    1772               The Thomas Walker Surgery     Bad appointment
                                                           procedure




    1773               The Thomas Walker Surgery   Parking is very bad
Comments And Responses Report for GP
Start date: 8/1/2009

    1774               The Thomas Walker Surgery       My experience with
                                                   Thomas Walker surgery




    1775               The Thomas Walker Surgery         can never get an
                                                              appiotment
Comments And Responses Report for GP
Start date: 8/1/2009

    1776      The Thornton Practice (Dr Naughton &     Not recommended
                                          Partners)




    1777      The Thornton Practice (Dr Naughton &    good experience but
                                          Partners)     could be improved
Comments And Responses Report for GP
Start date: 8/1/2009

    1778                 The Tulse Hill Practice The registration criteria is
                                                      ridiculously stringent




    1779               The Vale Medical Centre     I am unable to get a pre-
                                                      booked appointment i
                                                  have to call in on the day.
Comments And Responses Report for GP
Start date: 8/1/2009

    1780               The Vale Medical Centre      loved this GP until i
                                                                moved..




    1781                     The Vale Practice   Good for routine health
                                                              problems.
Comments And Responses Report for GP
Start date: 8/1/2009

    1782               The Vale Practice      Friendly; nearly always
                                                        able to get an
                                           appointment within 2 days
Comments And Responses Report for GP
Start date: 8/1/2009

    1783               The Village Practice   Substandard Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1784      The Village Surgery, South Normanton More on Diabetic services
                                                                 (or lack of)




    1785      The Village Surgery, South Normanton    What diabetic services?
Comments And Responses Report for GP
Start date: 8/1/2009

    1786      The Wellbridge Practice, Wool Surgery      Unable to make a late
                                                          evening appointment
                                                      even three weeks ahead -
                                                                     unhelpful
Comments And Responses Report for GP
Start date: 8/1/2009

    1787               The Wellington Health Centre    Doctors are good if you
                                                      can tolerate the appaling
                                                                   support staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1788               The Wellington Health Centre I avoid the clinic as much
                                                    as possible as it is robotic
                                                              and impersonal.




    1789                  The White House Surgery       GP: Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1790      THE WINDMILL MEDICAL PRACTICE   Not happy with GP
Comments And Responses Report for GP
Start date: 8/1/2009

    1791               The Woodfield Road Surgery             Appaling lack of
                                                     consideration for patients




    1792                 The York Medical Practice            Lack of Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1793               THOMAS MM   My GP
Comments And Responses Report for GP
Start date: 8/1/2009

    1794               Thorney Medical Practice    very poor surgery, that
                                                  don't really listen to you
Comments And Responses Report for GP
Start date: 8/1/2009

    1795    THORNTON HEATH HEALTH CENTRE   Great nurses, shame
                                                 about the rest.
Comments And Responses Report for GP
Start date: 8/1/2009

    1796    THORNTON HEATH HEALTH CENTRE    A Shambles




    1797    THORNTON HEATH HEALTH CENTRE   Lovely people
Comments And Responses Report for GP
Start date: 8/1/2009

    1798    THORNTON HEATH HEALTH CENTRE   0844
Comments And Responses Report for GP
Start date: 8/1/2009

    1799               Tiptree Medical Centre   The phoenix has risen
                                                      from the ashes!
Comments And Responses Report for GP
Start date: 8/1/2009

    1800               Tiptree Medical Centre                  Im just
                                                "something"
                                                on a computer screen!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1801               Tiptree Medical Centre   Very good practice and
                                                         great doctors




    1802               Tiptree Medical Centre          Much Improved
Comments And Responses Report for GP
Start date: 8/1/2009

    1803               Tiptree Medical Centre    Getting appointments is
                                                 very difficult, if you can
                                                    even get through by
                                                                     phone.




    1804               Tiptree Medical Centre A surgery that has a lot to
                                                       offer it's patients
Comments And Responses Report for GP
Start date: 8/1/2009

    1805               Todmorden Health Centre   Were the reception staff
                                                  just having a bad day -
                                                                  again?




    1806               Todmorden Health Centre         Excellent Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1807               Todmorden Health Centre   Very Poor Service
Comments And Responses Report for GP
Start date: 8/1/2009

    1808               Todmorden Health Centre Practice is let down by its
                                                           reception staff




    1809               Todmorden Health Centre     a pracctice run for staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1810               Tower House Surgery                            .




    1811               Tower House Surgery   the tower house has the
                                               best doctor it will ever
                                                                 have.
Comments And Responses Report for GP
Start date: 8/1/2009

    1812               Tower House Surgery      very high quality GPs,
                                             weak appointment system
Comments And Responses Report for GP
Start date: 8/1/2009

    1813               Tramways Medical Centre        cannot get through!!




    1814                 Treeton Medical Centre   Just signed up as a new
                                                   patient here - good first
                                                                impression




    1815                 Treeton Medical Centre     I was made to feel so
                                                  unwelcome on my last 3
                                                    visits I've never been
                                                                     back!
Comments And Responses Report for GP
Start date: 8/1/2009

    1816                      Trelawny Surgery     Have raised a complaint
                                                   through PALS Need not
                                                             say anymore




    1817               Trinity Healthcare Centre An Attitude Adjustment is
                                                                Required!




    1818               Trinity Healthcare Centre            Waste of time
Comments And Responses Report for GP
Start date: 8/1/2009

    1819               Tudor Drive Surgery   Computer says No! The
                                                 story of simply not
                                                         listening....
Comments And Responses Report for GP
Start date: 8/1/2009

    1820               Tynemouth   Terrible experiences
Comments And Responses Report for GP
Start date: 8/1/2009

    1821               University Medical Centre   GP: Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1822                    Unsworth Medical Centre       If only we could book
                                                        appointments when we
                                                                          want!




    1823               Urban VIllage Medical Practice    Good facilities &
                                                        doctors flawed by rude
                                                                   receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

    1824         UXENDON CRESCENT SURGERY Frustrating. Bureaucratic.




    1825         UXENDON CRESCENT SURGERY           All the Staff are Very
                                                Professional and Caring.
                                                 They also have a sense
                                                               of humour
Comments And Responses Report for GP
Start date: 8/1/2009

    1826                           V Sharma         Terrible service and
                                                              treatment.




    1827               Victoria Cross Surgery Great, but not when really
                                                                      ill
Comments And Responses Report for GP
Start date: 8/1/2009

    1828               Victoria Cross Surgery   The worst practice I've
                                                             visited...




    1829               Victoria Cross Surgery No appointments (again)
Comments And Responses Report for GP
Start date: 8/1/2009

    1830               Victoria Cross Surgery                 Disgusted




    1831               Victoria Medical Centre    A new, clean practive,
                                                 where quality of patient
                                                    experience could be
                                                               improved
Comments And Responses Report for GP
Start date: 8/1/2009

    1832               Victoria Medical Practice One of the worst Medical
                                                    Practices I have ever
                                                                  been to
Comments And Responses Report for GP
Start date: 8/1/2009

    1833        VICTORIA PARK HEALTH CENTRE   GP comment comment




    1834                        Wakeman A J      Making Telephone
                                                     Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1835                 Walker A The best GP practice I've
                                              had, friendly
                                        approachable and
                                                 efficient.




    1836               WALKER R I   Eventually functional but
                                     cold and unresponsive.
Comments And Responses Report for GP
Start date: 8/1/2009

    1837               Wallingford Medical Practice    I this what patients can
                                                            expect these days?




    1838               Wallingford Medical Practice     The ease with which I
                                                      could change surgeries.
Comments And Responses Report for GP
Start date: 8/1/2009

    1839               WAPPING GROUP PRACTICE          Rude incompetent
                                                reception; unprofessional
                                                        transient doctors
Comments And Responses Report for GP
Start date: 8/1/2009

    1840               Warden Lodge Medical Practice     Reception staff require
                                                       customer service training
                                                            waited 7 days for an
                                                                        appoint.
Comments And Responses Report for GP
Start date: 8/1/2009

    1841               Warley Medical Centre Make more appointments
                                              available the day before
                                                       you require one




    1842               Warley Medical Centre            Great Practise
Comments And Responses Report for GP
Start date: 8/1/2009

    1843               Warley Medical Centre       Excellent practice




    1844               Warley Medical Centre   A mostly good service
Comments And Responses Report for GP
Start date: 8/1/2009

    1845               Warley Medical Centre Never any answer on the
                                                            phones!




    1846               Warley Medical Centre     An excellent practice




    1847               Warley Medical Centre    very good helpful and
                                                                 kind
Comments And Responses Report for GP
Start date: 8/1/2009

    1848               Warley Medical Centre   Appointment availability




    1849               Warley Medical Centre          unable to get an
                                                         appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1850                  Warley Medical Centre            Moderate




    1851               WASU MEDICAL CENTRE The Worst service I have
                                                   ever receieved.
Comments And Responses Report for GP
Start date: 8/1/2009

    1852               Water Meadow Surgery     More input in my own
                                                                care.




    1853               Waterloo Health Centre          Good practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1854                    Waterloo Health Centre          OK - but Choice of
                                                          hospital should have
                                                      been offered and Choose
                                                            & Book used.




    1855                    Waterloo Health Centre                   Listening



    1856      Waterloo Medical Group - Blyth Health        repeat prescriptions
                                             Centre




    1857                         Wellington House Everything you could ask
                                                          for from your GP




    1858                         Wellington House                Appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1859    Wellington Medical Centre (Dr Rickard &   Friendly, Helpful, Caring
                                          Partners)




    1860                     Wessex Road Practice only one doctor listens or
                                                        has any knowledge
Comments And Responses Report for GP
Start date: 8/1/2009

    1861               West Hampstead Medical Centre Rude, Careless, Impolite
                                                             and not flexible
Comments And Responses Report for GP
Start date: 8/1/2009

    1862               West Hampstead Medical Centre   Appalling way to run a
                                                                     practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1863               West Hampstead Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1864               West Hampstead Medical Centre   Rubbish I will leave it
                                                                        asap
Comments And Responses Report for GP
Start date: 8/1/2009

    1865               West Hampstead Medical Centre   Like a Factory - will treat
                                                         people horribly if given
                                                                        chance.




    1866               West Hampstead Medical Centre                     Nothing
Comments And Responses Report for GP
Start date: 8/1/2009

    1867               West Hampstead Medical Centre   Booking appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1868               West Hampstead Medical Centre   Pathetic..!!
Comments And Responses Report for GP
Start date: 8/1/2009

    1869               West Hampstead Medical Centre   Overall very happy
Comments And Responses Report for GP
Start date: 8/1/2009

    1870               West Hampstead Medical Centre   GP Practice Comment




    1871               West Hampstead Medical Centre          Difficult to get
                                                              appointments
Comments And Responses Report for GP
Start date: 8/1/2009

    1872               West Hampstead Medical Centre   If I could go somewhere
                                                                    else I would.
Comments And Responses Report for GP
Start date: 8/1/2009

    1873               West Hampstead Medical Centre   Rude reception staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1874               West Hampstead Medical Centre   Rude Nurse/Bad
                                                         Administration
Comments And Responses Report for GP
Start date: 8/1/2009

    1875               West Hampstead Medical Centre          Excellent doctors




    1876               West Hampstead Medical Centre   very good quality of care
Comments And Responses Report for GP
Start date: 8/1/2009

    1877               West Hampstead Medical Centre   Extremely poor.
Comments And Responses Report for GP
Start date: 8/1/2009

    1878               West Hampstead Medical Centre    Front desk staff are poor
                                                        with communications and
                                                       administration procedures




    1879               West Hampstead Medical Centre                   Excellent
Comments And Responses Report for GP
Start date: 8/1/2009

    1880               West Hampstead Medical Centre   Can't book appointment




    1881               West Hampstead Medical Centre   Booking system needs
                                                                   improving
Comments And Responses Report for GP
Start date: 8/1/2009

    1882               West Hampstead Medical Centre      Time consuming,
                                                        frustrating and still
                                                       ongoing - very poor
Comments And Responses Report for GP
Start date: 8/1/2009

    1883               West Hampstead Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1884               West Hampstead Medical Centre   Average
Comments And Responses Report for GP
Start date: 8/1/2009

    1885               Westbourne Medical Centre   The Practice is general
Comments And Responses Report for GP
Start date: 8/1/2009

    1886               Westbourne Medical Centre Doctor listened well to my
                                                  concerned and excellent
                                                      practical advice was
                                                                     given.
Comments And Responses Report for GP
Start date: 8/1/2009

    1887               Westcotes GP Surgery W1 My visit at the start of July
Comments And Responses Report for GP
Start date: 8/1/2009

    1888               Westcotes GP Surgery W2   Thank you and goodbye
Comments And Responses Report for GP
Start date: 8/1/2009

    1889               Westcotes GP Surgery W2   Change
Comments And Responses Report for GP
Start date: 8/1/2009

    1890               Westcotes GP Surgery W2   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1891               Westcotes GP Surgery W2 Encounter with the staff in
                                                                     July
Comments And Responses Report for GP
Start date: 8/1/2009

    1892               Westcotes GP Surgery W2   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1893               Westcotes GP Surgery W2      The NHS is great and
                                                    should be treated with
                                                 respect by all who use it.
Comments And Responses Report for GP
Start date: 8/1/2009

    1894               Western Avenue Surgery            0 out of 10




    1895               Western Avenue Surgery   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1896               Western Avenue Surgery              Horrible staff.




    1897               Western Avenue Surgery        very bad customer
                                                                service




    1898                 Western Elms Surgery           Respectful and
                                                Courteous to all cultures
Comments And Responses Report for GP
Start date: 8/1/2009

    1899                   Westfield Road Surgery         Excellent Service




    1900       Westongrove Partnership - Wendover A poor patient experience
                                    Health Centre
Comments And Responses Report for GP
Start date: 8/1/2009

    1901       Westongrove Partnership - Wendover   The Wendover Health
                                    Health Centre     Centre has improved
                                                    dramatically during the
                                                            past 10 years.




    1902                  Westside Medical Centre    Not just Doctor's also
                                                                   friends
Comments And Responses Report for GP
Start date: 8/1/2009

    1903               Whaddon House Surgery           I like the fact that
                                                 Whaddon Way Surgery
                                                     has introduced the
                                                      possibility of early
                                                  morning and Saturday
                                                            appointments




    1904                  Whalebridge Practice          Such a let down!
Comments And Responses Report for GP
Start date: 8/1/2009

    1905               Whalebridge Practice   Service varies
Comments And Responses Report for GP
Start date: 8/1/2009

    1906               Whalebridge Practice Lack of care and respect




    1907               Whalebridge Practice   The staff does not show
                                                  respect and dignity
Comments And Responses Report for GP
Start date: 8/1/2009

    1908               Whalebridge Practice   Very poor practice!
Comments And Responses Report for GP
Start date: 8/1/2009

    1909               Whalebridge Practice   I've used the practice for
                                                     20+ years but now
                                                   dissatisfied with it so
                                                               changing.
Comments And Responses Report for GP
Start date: 8/1/2009

    1910               Whalebridge Practice           Service varies




    1911               Whalebridge Practice    Good Practice but let
                                              down by Receptionists
Comments And Responses Report for GP
Start date: 8/1/2009

    1912               Whiteladies Medical Group        Fantastic




    1913               Widbrook Medical Practice   must try harder
Comments And Responses Report for GP
Start date: 8/1/2009

    1914               Widbrook Medical Practice              Very Poor




    1915                      Widcombe Surgery     Professional, caring,
                                                         confidentiality.
Comments And Responses Report for GP
Start date: 8/1/2009

    1916               Withnell Health Centre   Telephone manner from
                                                       Reception Staff




    1917               Withnell Health Centre    Consistently excellent.
Comments And Responses Report for GP
Start date: 8/1/2009

    1918               Wodeland Surgery        very good Doctors,
                                          NIghtmare administrative
                                                             staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1919               Wood Lane Medical Centre     A very poor service
                                                                overall




    1920               Wood Lane Medical Centre   GP Practice Comment
Comments And Responses Report for GP
Start date: 8/1/2009

    1921       Woodcote Group Practice (Coulsdon)   Dreadful Appointments
                                                                  System




    1922                       Woodlands Surgery     unfriendly admin staff
Comments And Responses Report for GP
Start date: 8/1/2009

    1923                 Woodley Centre Surgery        Their Appointment
                                                   Telephone Line system
                                                                   sucks




    1924           WOODSIDE GROUP PRACTICE        Moody, unsympathetic &
                                                   abrupt doctors. practice
                                                       very dirty especially
                                                                     toilets
Comments And Responses Report for GP
Start date: 8/1/2009

    1925           WOODSIDE GROUP PRACTICE This is a GP Practice not
                                               a Community Centre
Comments And Responses Report for GP
Start date: 8/1/2009

    1926           WOODSIDE GROUP PRACTICE              Poor pratice




    1927           WOODSIDE GROUP PRACTICE   I would recommend this
                                                  practice to anyone




    1928           WOODSIDE GROUP PRACTICE       Telpehone queues
Comments And Responses Report for GP
Start date: 8/1/2009

    1929               Woodside Medical Centre   no help given




    1930               Woolston Lodge Surgery    Very grateful
Comments And Responses Report for GP
Start date: 8/1/2009

    1931               Woolwell Medical Centre   the need for apointment
                                                    to be available when
                                                                needed?
Comments And Responses Report for GP
Start date: 8/1/2009

    1932               Worcester Street Surgery              good service




    1933               Worcester Street Surgery Sometimes difficult to get
                                                  appointment to suit but
                                                   great once get to see
                                                                 Doctor.
Comments And Responses Report for GP
Start date: 8/1/2009

    1934               Worcester Street Surgery   Doctors are fine, but let
                                                           down by poor
                                                           administration
Comments And Responses Report for GP
Start date: 8/1/2009

    1935               Worcester Street Surgery If you are ill you will never
                                                       get an appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1936               Wymondham Medical Practice Good for a larger practice
Comments And Responses Report for GP
Start date: 8/1/2009

    1937               Wymondham Medical Practice   usual
Comments And Responses Report for GP
Start date: 8/1/2009

    1938               XX Place   bad experience
Comments And Responses Report for GP
Start date: 8/1/2009

    1939               XX Place A huge disappointment to
                                   have a practice on my
                                 doorstep i will never use
                                                    again!
Comments And Responses Report for GP
Start date: 8/1/2009

    1940                         XX Place             Excellent




    1941               Yarm Medical Centre   Smoking Cessation
Comments And Responses Report for GP
Start date: 8/1/2009

    1942               Yarm Medical Centre          Consultations and
                                                  treatments received
                                                     cannot be faulted




    1943               Yarm Medical Centre      I always feel confident
                                              that my consultation will
                                             be a positive experience.
Comments And Responses Report for GP
Start date: 8/1/2009

    1944                 Yarm Medical Centre    Repeat Prescriptions




    1945                 Yarm Medical Centre          Appointments




    1946               Yeading Medical Centre   Needs improvement.
Comments And Responses Report for GP
Start date: 8/1/2009

    1947 Zetland Medical Practice - Marske-By-The-   Unable to get an
                                              Sea       appointment
Comments And Responses Report for GP
Start date: 8/1/2009

    1948 Zetland Medical Practice - Marske-By-The-   Rude Staff
                                              Sea




    1949 Zetland Medical Practice - Marske-By-The-   Rude Staff
                                              Sea
Comments And Responses Report for GP
Start date: 8/1/2009

    1950 Zetland Medical Practice - Marske-By-The-   problems experienced
                                              Sea
Comments And Responses Report for GP
Start date: 8/1/2009

    1951 Zetland Medical Practice - Saltburn-By-The-    Appointments
                                                Sea




    1952 Zetland Medical Practice - Saltburn-By-The-   Frustrating and
                                                Sea        perplexing




                                             Total
nses Report for GP
                                                     End Date: 12/1/2010

tal number of organisations with responses: 995


ments
                                             Liked                         Disliked                           Advice
                          Friendly patient (pun not Waiting times are often quite         Re waiting times - having to
                                 intended) attitude of protracted as one often waits            wait does suggest that
                             reception staff is much      at least half hour after the    doctors are not rushng their
                                 appreciated and the            time of appointment.      patients which is good and I
                          professional approach of                                           do appreciate that if each
                              all the doctors and the                                          patient was allocated a
                            practice nurse give one                                       longer time slot there would
                               confidence that one's                                       probably be time wasted by
                           health is being cared for                                      the doctor of the whole time
                                                                                                 slot was not used up



                                                     They work less hours 4 hours
                                                            a day as doctors, Travel
                                                     there can be difficult, Always
                                                          pushing about this or that.
                                                      Never really listening to what
                                                     people say. They should take
                                                      listen to their patients and do
                                                           whats asked of them. No
                                                      extraneous checks to fit their
                                                                      current criteria.
nses Report for GP
                                           End Date: 12/1/2010

              I had tried to register at
                     this surgery as my
             husband was registered
           there but the receptionist
             was quite rude and said
               we are short of staff so
            we cant take you in now.
           Despite me having called
               them the day before to
             ask if it was ok to come
           and register. Secondly it
          is ridiculous that they only
                     register patient on
            tuesday between certain
           2 hours afetr 11.00 which
           make it very inconvenient
                 for everyone working.
                      When they finally
              regsitered me, they got
            my name wrong on NHS
                  card for which when i
             phoned the receptionist
             was so rude saying she
               doesnt deal with name
                   changes. I am quite
            upset at the fact that my
                previous surgery gave
             such excellent service ,
                but as i moved home i
                         had to change.


              Clean, smart surgery,          A female GP would be nice
                 polite and friendly
                    reception staff.
nses Report for GP
                     End Date: 12/1/2010

                     This is the second time when      Please do something. We
                        I come across staff on the     must be able to trust to be
                           phone that shouldn't be      helped. Not feeling worst
                      working there, because they           after contacting you!
                             clearly are not service
                                            minded.

                     I called earlier today, 9.40am
                     to the bookings for the day to
                           try and get a booking as
                          soon as possible. I've not
                        had much sleep throughout
                       the night because of severe
                         ache. I contacted NHS 24-
                                hours that made an
                        assessment and told me to
                                 contact a GP asap.

                           I was told by the woman
                           doing bookings that they
                          were fully booked today. I
                           asked if I could book for
                        another day, but she said I
                           can either have a doctor
                     calling me for an assessment
                             or call again at 8.15am
                        tomorrow morning. When I
                      said there must be a way to
                      pre book for other days, she
                             started being stubborn,
                     sounding enoyed and without
                     compassion. She kept giving
nses Report for GP
                                        End Date: 12/1/2010

              It's been a year since I I think they really need better
                   have been with this          appointment systems.
              Group Practice, I have
          called in for appointments
               on several occasions.
                         However, the
            appointments I could get
           was only in a week's time
                 or they told me to go
            somewhere else. In fact,
              at the moment I do not
          have any GP. This year, I
              have only been able to
           get one appointment with
             this Group practice. It is
           frustrating, that when you
          are sick you are unable to
           see any doctor given that
            you are duly paying your
                              taxes....




          I have lived in many parts                                        This practice had a very
           of the Country and these                                         good web site for repeat
               doctors are the best I                                    prescriptions why has it not
                      have ever had                                                   been replaced
nses Report for GP
                                         End Date: 12/1/2010

                                            - Attitude towards patients
                                                - Politeness of doctors
                                         - Overall treatment of patient,
                                                     medical and social




               The receptionists are               When people come in         No
            usually considerate and                struggling to cope with
                              friendly illness, it would be really nice
                                             to have the Doctor at least
                                               appear interested, and to
                                              have them offer advice on
                                                options of managing the
                                         illness, not asking me what I
                                                 think it is or what I think
                                       should be done - patients are
                                               not qualified to comment.
                                                We go to a Doctor to get
               The doctor is overall, The doctor's attitude seems
           pleasant enough and the           to lack a level of sympathy
              some of the reception that I would expect. A nurse
           staff are polite and make is appalling, often rude and
                me feel comfortable. very unhelpful. It always feels
                                        as though she is judging you
                                        and I've even seen her shout
          Very professional medical           My daughter is 14 months
            and nursing staff (when old and 6 times during the 14
                 we get to see them) months we have tried to get
                                        a GP to see her, for different
                                       issues. On every occassion it
                                            has been impossible to get
                                              an appointment with a GP
                                           when she has been unwell.
                                           Each day the appointments
                                         are fully booked. The advice
                                                  from the receptionist is
                                               always to phone back the
                                        next morning (the phone line
                                            is constantly engaged, and
                                            when connected told again
                                         the appointments are full) or
                                        to use a local walk in centre.
                                                 The only times we have
                                                       managed to get an
                                         appointment has been when
                                         booked in advance, typically
                                                               5 days later.
nses Report for GP
                                         End Date: 12/1/2010

             the staff are personable                  answer the phone          It is hoped that eventually
                 to the point of being           ...sometime...don't just                  when this practice
           almost familiar, but seem                 unplug the patient...        combines with another in
                          to have their                                         the proposed new Medical
                "favourites...all of my ....when further treatment is                Centre that a new front
                 other comments are                   necessary at some            desk regime is installed,
                       relevant to this "clinlc"...why must we wait for               that Partners regularly
                 year...previously the                   15 to 20 weeks?            check on the image and
             practice was exemplary                                              service presented, so that
                                         ....why when ringing to see a                      the geographical
                                               doctor is an appointment              remoteness of the new
                                              given 24 days later, when                 Centre is offset by a
                                                     self-certification [ for            reversion to the old
                                            example] can only last one                commendable service
                                                                     week?                             levels.
            Nothing - maybe that it is       This is a terrible surgery. I        This is a terrible, terrible
              walking distance to my             have always had a bad                               surgery!
             home but I would rather        experience but did not feel
          travel across London than          the need to make a formal
            come here again. I hope         complaint until now. I have
                        I can change. been a patient of this surgery
                                         for quite a while and still feel
                                                  like a stranger as I am
                                         always seeing a different GP
                                                   that ask me the same
                                              questions all the time and
                                              each one makes me feel I
                                                          need to rush off.

                                          I was diagnosed with asthma
                                             last year and felt the care I
                                          received was so bad I flew to
                                            Germany for 2nd diagnosis
                                               which disagreed with the
                                            diagnosis here. I went back
                                           the the surgery to ask if they
                                           could recheck and I was told
                                              no and when I have taken
                                             tests here in the past, they
                                            have not called me with the
                                           results, I have had to chase.
nses Report for GP
                                            End Date: 12/1/2010

            The doctors are friendly The reception staff should be            Its very difficult to get an
                        and caring        polite. They should also                          appointment
                                           answer the phone, and
                                         provide earliest available
                                                         bookings.




                      I really like their          Not a lot. Availability   I think my doctor is 'Mega'
                  approach, genuine                            perhaps.
                concern, warmth and
                openess. I trust them
                    implicitly with my
              wellbieng. My doctor is
            more than excellent, this
          is the NHS at it's finest, a
                superb value. What I
                 really like about my
            doctor is the person they
                                     are.
nses Report for GP
                                     End Date: 12/1/2010

           Some excellent doctors          The inability/reluctance to          The level of patient care
                       and nurses            allow patients to book in            and the experiences of
           Easy access as near a        advance. If I currently want               patients seem to vary
                        main road           to book an appointment I        greatly depending upon the
           Waiting room is always       have to go to work (over 20             doctor visited. It seems
                  clean and bright            miles from the surgery),      there are a few doctors that
                                          make multiple phone calls           patients are very eager to
                                        after 8:30am to try to speak        visit and other that are very
                                          to someone and then they            much less favoured. This
                                         offer me an appointment in          is more pronounced at this
                                      the middle of the morning. If          surgery when compared to
                                             I could have an evening               other surgeries I have
                                      appointment or book a week                                   visited.
                                          in advance I could at least         There seems to be a high
                                             plan for the mid morning       turnover of doctors which is
                                                           appointment.                  a little worrying.
                                           The car park is small and
                                                     always very busy.
                                     Could information relevant to
                                          patients such as the list of
                                      current doctors, appointment
                                              times or changes to the
                                              appointment system be
                                                communicated online.
                                                  Currently there is no
                                            proactive communication
                                        from the surgery, I only find
                                     out about changes if I contact
                                     the surgery and this needs to
                                                           be improved.
                                      The reception staff are rude,
                                     unhelpful and do not seem to
                                              I am very surprised that
                                                given the difficulties of
                                             handing a sick baby that
                                               there seems to be little
                                     assistance from the reception
                                                 staff in what can be a
                                       stressful time. Our 5 month
                                           old was had some kind of
                                          cold or virus and when my
                                           wife called to try to get an
                                        appointment was told there
                                      was nothing available for the
                                           next two weeks. She was
                                       advised to turn up for a walk
                                     in appointment. The waits for
                                        these can be very long and
nses Report for GP
                                       End Date: 12/1/2010

             From when I registered
          with this practice 15 years
           ago have never had any
               problems at all. All the
             staff are always friendly
                           and caring.
                  Whenever I ring the I am completely satisfied with     Thank you to everyone at
           practice or call in person      the service I receive and          Albion Street Group
                 the receptionists are cannot think of anything that      Practice for the excellent
               always very polite and        needs to be improved.                 serice I receive.
              helpfull. When you see
               the doctor you always
               have as much time as
           you need which is why if
             my appointment is ever
          late I realise it is because
            another patient is gettng
           good treatment. I belong
            to several stroke groups
                and listening to other
            peoples experience with
              their doctors I think my
          doctors are the best! The
              only time I have to wait
            for an appointment is if I
              want to see a paricular
                   doctor otherwise a
               appointment is always
          available. If I need to see
          a doctor urgently I know I
              can go and wait to see
                      the duty doctor.


             I have always recieved      The receptionists at Albion    Don't let the receptionists
              first rate care from the        Street are sadly not as put you off registering here-
            Doctors at Albion Street      wonderful as the Doctors.           the care is first rate.
            Practice, particularly my          They are consistently
                   GP. I am sad to be dismissive towards patients
           moving out of the area as (myself, both my flat mates
                 it will mean I can no and everyone who has been
                    longer come here! visiting the surgery whilst I've
                                       been in the waiting room can
                                        support this!). It can take an
                                            age for the phones to be
                                       answered and they are often
nses Report for GP
                                           End Date: 12/1/2010

                  Whenever I contact
           reception either by phone
            or in person I always get
             a very polite and helpful
                             response.
                     I usually see one
             particular doctor, but all
                 the doctors have the
                  same high standard
              I am made to feel that I
                can have as long as I
                                 need.
                 On occasions when I
              need to see the nurse I
            also have the same high
                standard of service &
                                  care.
          I have been so impressed
            with the emergency care
           this office provides. I am
          pregnant and have had to
                  go in for emergency
            check ups several times
                now. it has been very
             helpful every time. I am
                not sure i can get this
                  level of service in a
                         private office.
nses Report for GP
                     End Date: 12/1/2010

                          It is very difficult to get a
                        routine appointment at this
                           surgery. When I phoned
                           today the next available
                       appointment with a GP was
                      12 days away. This is typical
                     of the other times I have tried
                            to make appointments.
nses Report for GP
                                          End Date: 12/1/2010

                We have never had a       Health Visitors are shocking.
             problem with any of the             There are no words to
            GPs. They are all polite,        describe how poor they are
             helpful and do not rush      without being offensive. Lack
            you. I would recommend                   of advice, incorrect
             any of the GPs, but the       information (as confirmed by
              issues start before you     the GP at the same surgery),
                    get to that point!              rude and impatient.

                                              In the main, the reception
                                           staff are rude and impatient.
                                              A couple of them are very
           Having complained about            The only thing that I think Much improved and if the
            this surgery previously, I    could be improved, is priority             new initiatives are
                would like to take the     for babies - but I think this is implemented successfully, I
           opportunity to thank them        something they are working suspect that it may become
                for the improvements                          on anyway.          an excellent surgery.
             which have been made
              over the past couple of
                              months.

              With a 6 month old, we
               have called/visited the
                 surgery a number of
          times over Christmas and
           I was also quite ill. On all
          occasions we had a good
              experience end to end.
              The receptionists were
             helpful on the phone as
          well as in the surgery and
             the GPs were great - as
                                 usual.

           The nurse I visited in the
            smoking clinic was also
          excellent and I even got a
          courtesy call to see how I
                     was getting on.

          They are also handing out
           an information sheet with
                 a whole list of great
          improvements which they
                have made or will be
nses Report for GP
                                           End Date: 12/1/2010

                   Whenever I contact                            Nothing   I am so pleased to be a
           reception either by phone                                        patient of Albion Street
            or in person I always get                                               Group Practice
             a very polite and helpful
              response. I usually see
            one particular doctor but
             all the doctors have the
               same high standard - I
          am made to feel that I can
             have as long as I need.
                 On occasions when I
            need to see a nurse they
            also have the same high
             standard of care. I have
              relatives who go to two
                     other Practices in
             Southwark and the care
                 they receive is not as
             good as Albion Street. I
            belong to several Stroke
             Groups and End of Life
                  Care Groups where I
          meet people from various
          Practices across Lambeth
           and Southwark and none
                of them get anywhere
              near the quality of care
                that I receive from the
                  staff at Albion Street
                        Group Practice!
nses Report for GP
                                 End Date: 12/1/2010

                  Reception and The doctors that I have seen
            Dispensing service is    have very poor 'bedside
                      very good       manner' especially with
                                     children. There was one
                                  exception but they have left
                                                 the practice.
nses Report for GP
                                         End Date: 12/1/2010

                 The nurses are kind               Inconsistency, I have      There appears to be a
              helpful and supportive.       experinced a misdiagnosis          complacency of local
             One doctor in-particular         resulting to a contagious     patients in rural settings
                   was good, making             infection possibly being   accepting service offered
               pertinent referrals and        spread in the nursery my but are rural doctors given
            being sensitive to family                     child attended.   equal access to updates
           situation / circumstances.                When talking to the and support as surgeries in
                                              receptionist or pharmacy       more central positions?
                                         there is no privacy, everyone
                                            can hear you. This can be
                                           difficult in a village location
                                               where locals like to talk.
                                          In the morninng when trying
                                          to make an appointment the
                                                     phone seems to be
                                             permanently engaged this
                                              has led to speculation by
                                         some locals that the phone is
                                                        left off the hook.




                             Nothing       Better customer service the    I have been a patient for
                                                      receptionists are years now but recently the
                                                unprofessional and not service has gone down hill
                                                 helpful and rude. The and the serives provided do
                                         appointment system needs to       not cater for people that
                                                          be improved.                        work.
nses Report for GP
                                        End Date: 12/1/2010

            You dont have to make
              an appointment, if you
           turn up you will be seen,
            the doctors do not rush
              you out, they give you
             time, and listen to you,
                  and explain all the
                  choices available.

               I was a nurse for 18
           years, and have worked
               in gp practices, non
                   match up to my
            experiences here, they
                        are superb
nses Report for GP
                                    End Date: 12/1/2010

              First class service                          I think this surgery was first
                                                          class until they changed the
                                                                 appointment system. It
                                                             used to be first class say I
                                                                 was bad on a Tuesday
                                                              morning I could phone up
                                                              first thing on the morning
                                                            and get to see a doctor the
                                                            same day. Today I phoned
                                                          for an appointment, this is a
                                                             Tue, I was told there is no
                                                                   appointments till next
                                                          Monday, surely this isn't the
                                                              way to go. I work full time
                                                            so it is not always possible
                                                               for me to wait around on
                                                                           open surgery.
nses Report for GP
                                          End Date: 12/1/2010

                The GPs here are of        I don't know if this practice is I'm not sure if some of the
           variable quality, but most        oversubscribed or what, but      above problems are just
                 are truly helpful and       it's impossible for me to get     characteristic of central
          attentive. I can always get     an appointment in less than a London or of this surgery in
          through on reception, and                week at a time that isn't      particular. I've been
               when I have asked for            inconvenient for someone registered here two years.
             doctors to call me back      who works, and often it takes
          on the day they always do         up to 2 weeks. I don't think I
               and are usually pretty            have ever seen the same
              helpful. The building is        doctor twice. When you do
          beautiful and a really nice     see the GPs, they seem very
           space. I don't mean to be          busy and rushed and it has
          too negative because it is           been difficult for me to get
             clear the staff are doing              the time I've needed to
                            their best.    discuss what has turned into
                                              a very frustrating long-term
                                                   condition that has been
                                               missed twice by GPs here
                                              whether because of lack of
                                                  continuity or time I'm not
                                            sure. The reception staff are
                                             very helpful and competent
                                            and do their best. The walk-
                                             in is a useful option but is a
                                                  nightmare - I have never
                                           waited less than an hour and
                                               have waited up to 2 hours,
                                          but I've had to miss work and
                                          do it because I wasn't able to
                                                 get an appointment soon
                                              enough. Even when I have
                                                had an appointment, I still
nses Report for GP
                                    End Date: 12/1/2010

            Getting an appointment      It would be nice if waiting
           can take anything upto a times for appointments wasnt
              week, but the clinic 9- so long but that is balanced
            11am walk in surgery is    out by the walk-in surgery.
                    great for one off
           problems. I have always
             found the doctors very
                helpful insolving my
             problems and the staff
                           are good.
nses Report for GP
                     End Date: 12/1/2010

                         The appointment system Rude reception staff, Nurse
                       which is simply a lottery : if room filthy and disordered,
                       you manage to get through no fair appointment system
                          the constantly busy line
                       between 9am and 10.30am
                     then good, you may book an
                         appointment for 2 weeks
                     time, otherwise call back the
                     next day, and the next day...
                      but never manage to get an
                                    appointment!
nses Report for GP
                     End Date: 12/1/2010

                            It is impossible to get an
                                 appointment with this
                          practice. When you finally
                     get through by 10 am you are
                      told all the appointments are
                                gone and to call again
                       tomorrow. 9am the next day
                           you start to call- don't get
                     through and are again told to
                         try again the next day. It is
                     completely unacceptable that
                             when you have a health
                                   concern and are in
                         discomfort you sometimes
                           have to wait more than a
                       fotnight just to see a doctor.

                          This is after it took me six
                       weeks just to register due to
                         the incompetant reception
                           staff who, amongst other
                          blunders, lost my proof of
                         address documents . This
                     raises serious data protection
                         questions as one of these
                      documents was a copy of my
                        bank statement with all my
                                               details.

                       If you possibly can- register
                                  with another GP!
nses Report for GP
                     End Date: 12/1/2010

                          I went there with a twisted
                          ankle on monday evening
                         6.00pm; their website says
                       that they're open up to 6.30,
                                 but the person at the
                      reception said to me that the
                       doctors finish at 6.00... (why
                       don't they make this CLEAR
                     about their opening times??).
                             I am a new patient and I
                      wanted to register with them,
                            so I was told to come the
                     following morning at 9.00am.
                     And so I did, I was there with
                     ALL the papers required for a
                      new registration; but another
                     wperson at the reception tells
                       me that new patients can be
                      registered only after 1.30pm.
                       Then I said that I was told to
                              come 9.00am to have a
                               registration done and a
                     possibly a look from a doctor.
                     The member of staff said that
                         the previous evening there
                           was "trial personnel " and
                           that would take about 3-4
                              days for the registration
                         (what? my prev. doctor did
nses Report for GP
                                          End Date: 12/1/2010

               they couldnt give me a      if a mistake has been made
                 date to see someone          do not assume its down to
              within 4 weeks as i was        the patient, as they have a
                  nhs fee paying. then        little piece of paper to say
              when i finally got to the          otherwise, and speak to
                 appointment date, in               people with the same
             agony for 4 weeks, they       courtesy as you would want
            had booked it incorrectly
             for the evening and told
                me to come back in 4
            hours. i didn't even want
           to ask them to book me a
             taxi as the staff seemed
                        incredibly rude
nses Report for GP
                     End Date: 12/1/2010

                     I would like the many doctors        I object to the receptionists
                         of the practice to listen to     asking me to explain all my
                          their clients. I was telling    symptoms in full hearing of
                     someone in the post office of                    clients sitting in the
                              my experience at this           reception, to then tell me
                           practice and a complete         whether i can see a doctor
                     stranger said i know who you               or not. We have to treat
                             are talking about. The              them with respect at all
                          doctors are good but the                times for fear of being
                       receptionists are a law unto                thrown off the doctors
                       themselves. No body has a               books, but they show no
                         good experience with the          respect to the clients what
                              receptionists there!!!     so ever. Also you telephone
                                                         after 8am in the morning as
                                                            told by your receptionists"
                                                             to be told by them on that
                                                         day within 5 mins of the call
                                                          "there are no appointments
                                                         please ring tomorrow" or " if
                                                               you have a temperature
                                                          take paracetamol" are they
                                                         treage?????? So you make
                                                                     sure you walk to the
                                                          surgery and actually speak
                                                             to the receptionist at 8:30
                                                                       am begging for an
                                                           appointment with a doctor,
                                                          to be told, sorry nothing for
                                                              today you must call back
                                                            tomorrow to see if there is
                                                          an appointment. So asking
                                                             if i can see a nurse, to be
                                                          asked"well what is it about"
nses Report for GP
                                          End Date: 12/1/2010

               I'm new to the town so
               went for a new patient
                   appointment at this
                    surgery. Gave my
                  medical history. The
              nurse took a test of my
            wee sample and wanted
           to send it off urgently and
          seemed very concerned. I
                 had just explained to
             them that I have kidney
             disease and have to be
          monitered by the hospital.
                I was given a form for
           blood tests and to go to a
             particular place to have
              them done. As far as I
           was concerned this place
                  could have been the
               otherside of the world.
                No instructions where
            given on how to find this
            place. No referral to the
             hospital has been made
                 to keep check on my
              kidney disease and no
          one has chased up for my
            blood tests. All in all not
              and adequate surgery.
nses Report for GP
                                        End Date: 12/1/2010

            A decent clinic, correct.              If you are lucky in your  Another negative side of
          Some staff (receptionists)               appointment and get a      that clinic is the fact that
           can be nice and smiley,      certain Dr well, they will listen           you have to pay for
               others have barely a            and understand what you         everything that is paper
             polite way to welcome      explain (up to a certain level).           work related. Blood
            you. Nurses are always            If you are unlucky and get         analysis report = 12£,
                    very caring and      the old school type, well, you        private insurance paper
             understanding but one      are in for some trouble. They              work = 40£...............
          was intrusive (playing the        patronise you in a way that
                                 Dr).              makes you feel inferior I did offer to bring my own
                                            (which means they think of         paper (as I thought that
                                          themselves as superior). In        theirs was made of gold)
                                                   three occasions, I was            but I got a no for a
                                                prescribed antibiotics for                     response.
                                              scratchy throat symptoms
                                          (and after I mentioned I had         As a consequence I am
                                          been on the paracetamol for        moving to a different GP
                                             14 days). Other symptoms                           practice.
                                                  included, burning eyes,
                                           tiredness, blocked nose.... I     This is clearly a sign that
                                                    am not a GP, they are   these GP are not serving
                                                remember.... A friend of the people to help, but that
                                               mine (GP) mentioned the they are more there to help
                                                  probability of an allergy                  themselves.
                                         related problem and as soon
                                        as I had the symptoms again,
                                              I had an appointment with
                                               that same Dr. Diagnosis,
                                         sore throat, etc.... Antibiotics
                                          (are you allergic to penicillin
                                             derivatives... etc. same as
                                          usual) , until I mentioned the
nses Report for GP
                                       End Date: 12/1/2010

          I have visited this practice this is a small quibble but I've
              a number of times and left a consultation with a GP
                seen a range of GPs with a need to book a repeat
              there and have always          appointment two months
            recieved a high standard        later but found too long a
                              of care.     queue at reception to do it
                                         there and then. If there was
                                              some way easier way of
                                        requesting a follow up it'd be
                                        a bit more convenient. It's no
                                               big deal overall though




                                       The doctors I have dealt with I would not recommend this
                                            often seem to spend little       surgery to a friend, or
                                        time listening to what you're anyone else because staff,
                                       saying and looking for certain        including doctors and
                                          information, and I have felt reception staff can be rude,
                                          under pressure to hurry up      abrupt and uninterested.
                                              somewhat. Taking time
                                               would make a world of
                                                          difference!
nses Report for GP
                                       End Date: 12/1/2010

           Doctor's are good & I am         When patient's call for an                 doctor's/staff
                    happy with their        appointment, staff should shortageshould not affect
                          treatment.    recogonize the need of their          the needs of the local
                                            call. nobody would like to                        people.
                                                     visit a G.P for no Don't receive patien's call
                                            reason.Should add more as if you are doing a favour
                                            telephone lines. i have to for them & make them beg
                                              wait sometimes from 20            for the appointment
                                       minutes to half an hour to get      .instead realise that it is
                                        through the line itself.by that   their right being treated
                                            time i get through, all the                  with dignity.
                                           appointments will be full.in
                                       conclusion, my suggestion is
                                                 -add more telephone
                                                             lines/staff
                                         -staff should be a little more
                                                                   polite
                                        -alternate methods to get an
                                       appointment at least within 2
                                        days and in acute cases stat
                                              eg(instead of telling the
                                       patient to go to MRI for acute
                                                              ear pain)
                                              Make the practice more
                                           patient oriented & friendly.
nses Report for GP
                                           End Date: 12/1/2010

                        As well as the
            appointment-in-advance
            booking system, there is
              a same-day system for
             when you are ill enough
           to need to see the doctor
              that day - either ring or
          visit in person first thing in
           the morning and they will
            try their best to fit you in
               sometime in the same
                                    day.
            The GP practice is long-
           established, and have an
               administration system
                            that works.
          There are several doctors
             in the practice, so if the
          one you usually see is not
                 there, you can see a
                         different one.
              The doctors listen, and
             are quick to refer you to
          the right place if you need
                             a referral.
              There are nurse clinics
          for various things, and the
              nurses are friendly and
                         professional.
               The service is run in a
              calm and efficient way.

          I like the fact that you can   At times I feel the staff on
               ring early on the same reception have appeared too
                   day for last minute        busy, and I felt like an
                        appointments.                inconvenience.
             The nurse and doctors I
                have seen have been
           friendly and professional.
           The nurse was extremely
                 good at putting me at
              ease. The doctors were
                    very thorough and
               discussed options with
                                   me.
          The surgery seems clean
                      and welcoming.
nses Report for GP
                                          End Date: 12/1/2010

                 The doctors are very          The waiting room is quite       Can the surgery get an
             professional and I have                small and I worry that        automated check in
            received good care from          sneezing patients have the      machine, for people who
                    them. Referrals to        ability to infect me as they booking into appointments?
                specialists have been                         are so close.
            easy to obtain. Having a               The well baby clinic is
            practice nurse is a great     chaotic and does not seem to
           asset. Being able to book      be run efficiently. I have seen
                    appointments and      mothers have to leave to pick
                prescriptions online is      up children from school as
           helpful and saves a lot of     they have not been seen, but
             time. The clinic is much             have been there since
               better than most of the          1.30pm. I have seen the
               other ones in the area.            clinic being held up by
                                                   patients who have not
                                                registered with the clinic
                                            and/or do not have an NHS
                                               number. I have also seen
                                          people pop into the clinic with
                                          a child who is unwell, holding
                                              the others up (when I tried
                                                 this, I wasn't allowed to
                                                                   though).
                                                 The check in system is
                                                 chaotic, and a long line
                                                sometimes ensues. Our
                                                       previous surgery in
                                           Birmingham had an machine
                                            check in system which was
                                               much more efficient. You
                                            also have to line up to get a
                                              prescription, so a long line
nses Report for GP
                                          End Date: 12/1/2010

            I like the way my doctor         I can't think of anything I
               listens carefully to my     would improve at this point.
          concerns, gives intelligent
             advice, makes relevant
            referrals for me and my
          family, and makes us feel
            like they genuinely care
                 about our well being.
                     They make it her
            business to get to know
           my children. They make
                  them feel at ease in
                 appointments and is
           careful to be very honest
              with my children which
           means they learn to trust
                  health practitioners.

             I also like the way they
           consult with colleagues if
            they think the questions
           I'm asking are outside of
                    their experience.

           My doctor is available for
               phone appointments
           which I find very helpful,
                    and face to face
          appointments. They don't
            make me feel rushed in
                      appointments.

             The reception staff are
nses Report for GP
                                            End Date: 12/1/2010

             As a new patient to this               The improvements of         Really pleased to have
                 surgery, I was really           premises are coming so      moved to this surgery as I
                    impressed by he                   nothing to improve.           believe the care and
          efficiency of the reception                                       attention to detail and up to
            staff who registered me                                         date medical practices and
                 and gave me all the                                           medications will help me
              necessary information                                                          immensely.
                and were so friendly.
                                                                                    Big thank you to the
          But what really shone out,                                         reception team - you really
            was my ability to call at                                                    are welcoming.
                8am and be seen by
          10.30 the same day - that                                          As for the Doctor well they
             is efficiency at its best.                                     really know their stuff, and I
                                                                              put my faith in them to do
             Appointment booked in                                                 the right thing for me.
            with the nurse already !,
               my old surgery never
           even did a check with the
              nurse...... probably as
               they didn't have one.

                      The doctor was
                      knowledgeable,
           considerate, listened and
            used to the time allotted
            well and maintained eye
            contact all the time. I felt
                  like a person not a
                              number.

           This surgery is moving to
                       bigger and better
            The GP practice has got
          new opening hours, which
                      is wonderful, until
               7.30pm. I feel sorry for
           the doctors, but they do a
            marvelous job. I took my
            son in the evening to the
               surgery, the doctor still
             with a big smile on their
          face. You can call 8.00am
               in the Morning and the
            same day you can see a
                   doctor. The surgery
                 provides a very good
                   service. The staff is
                  friendly. Further, the
          telephone consolidation is
            also a very good service.
nses Report for GP
                                          End Date: 12/1/2010

                                     1.              !. Communicate.
           If you are waiting and the
                     doctor is running               2.Consideration.
                 considerably late on
           appointments they do not                   3. Co-ordination
                tell how long you will
            probably be kept waitng.

                                     2.
           If you are one minute late
            for you appointment they
                 will not see you even
                though you are still in
                your allocated time of
                 appointment. It is not
             unusual to wait for more
               than 50 mins. Patients
              are real people just like
             doctors and also have a
                      schedule to keep

                                     3.
             The doctor may tell you
              after a visit to book an
             appointment in say two
           weeks time but when you
            get to the reception they
           will probably tell you that
                      is not possible.
nses Report for GP
                                           End Date: 12/1/2010

             This so called teaching              It used to be a decent    It might help if they didn't
            surgery uses its patients      surgery, it has gone downhill have quite a high turnover
            as guinea pigs to further         since. You can feel by the of staff. When you go to A
                   itself. Continuity of   way you are treated that you & E who cares who you see
                     treating doctors is    are a number in a budget to as long as someone does
              appalling. If you get to         be reduced. The Balltree      something but when you
                see the same doctor         needs to go back to being a need to talk about on-going
                   twice in a row it's a       caring surgery again, not personal problems it would
           miracle. You don't get the            about money or name.           be nice to not spend 7
                  prescriptions which                                     minutes out of your alloted
                  secondary care has                                      10 minutes explaining the
           recommended (obviously                                              same problem to a new
               it dents their budget).                                       face. But then again, the
            Newly trained GP's can't                                      face I saw today knows of
                   make decisions for                                            my problems and still
                 themselves which is                                          refused medical care so
          constant and locums can't                                               maybe staff turnover
          use the computer system.                                        makes no difference at all,
                        I actually had a                                 maybe it's practice policy to
           consultation 2 weeks ago                                                uphold MH stigma.
          where the doctor propped                                       The only good thing I have
          the door open with a chair                                       to say about them for this
                 so everyone outside                                        year was that I had a coil
                          could hear my                                               refitted expertly.
            appointment/discussion.
                      A GP refused me
          medication once because
                   it was against their
              religion!!! You have to
          check every prescpription
             you are given for errors
            which happen frequently
           and are only occasionally
              The reception staff are      Communication and listening          I was going to be charged
            helpful to a point but are         to their patients. Having     £25 for an application
               governed by ridiculus       been back to the surgery 3 -4     form to be signed so I could
                    working practices.              times with the same        get private help to assist in
                                             condition you would expect            my recovery. This was
                                                more support in a timely      reduced to £10 after I
                                           manner. This does not occur       caused a fuss. This cannot
                                                       with this practice.                         be right!
nses Report for GP
                                      End Date: 12/1/2010

            Two of the doctors, and The Reception/Clerical Staff.          The Doctor's: One GP is a
               the Practice Nurses.           We have been with this       lovely and attentive doctor
           (more information on the            surgery for the past 12          (my family's preferred
             GP's we've seen in the        months and having young             doctor at this practice).
          anything else you'd like to     children we have attended        Another GP is friendly and
                    add box below). quite a few appointments in             helpful. Another was very
                                           that time. Our experience       cold and short with me but
                                                      has been that the     was on the ball medically.
                                       unwelcoming environment is          One other seemed keen to
                                      due to the reception staff and       get us out of their office as
                                       not the doctor's or registered     quickly as possible but was
                                                    nurses themselves.      also medically sound. We
                                           Appointments are always           have no experience with
                                                taken in a rude snippy    the other doctor's (once we
                                            manner. Staff answering       found two we liked we went
                                      phones are reluctantly helpful                    back to them).
                                         and you are always left with
                                      the impression that you are a       We are a young family (pre-
                                      huge inconvenience to them.          school aged child and two
                                              Appointments are to be            primary school aged
                                               booked from 8:30am. I                children) so other
                                        frequently get the "no one is       demographic's may have
                                             currently at this surgery"        different experiences.
                                              recorded message or a
                                       constant busy signal right up        The Practice Nurses were
                                          until after 9am. When they       all lovely. They are booked
                                           finally turn the phones on            out weeks in advance
                                         often the appointments line              probably for that very
                                            will ring out without being                         reason.
                                             answered. Then you are
                                        welcomed by someone who
                                           clearly hates their job and
nses Report for GP
                                          End Date: 12/1/2010

                 I had the privilege of    The building! But I hear that
          being with the practice for      a new custom surgery is on
                one year. I found their     the horizon! Hopefully with
                  conduct to be of the                  more parking !
            highest order of integrity
            and morals. The doctors
           would often stay late and
            attend extra meetings to
            ensure that the needs of
           the patients and practice
                    were met. I would
             recommend the surgery
          to my family and friends. I
          miss the practice now that
            I have moved on. I hope
               the hardwork that they
               carry out is not lost on
           their community. Thanks
                               Arshya.
nses Report for GP
                                       End Date: 12/1/2010

           The GP's I visited at this A little more compassion and
            pracise were generally maybe judging each case on
                         very good.            its own merit. I had an
                                          ongoing problem that was
                                       diagnosed at this practise. I
                                      moved 2 miles down the road
                                        and 2 days before going on
                                                  holidays called for an
                                                    appointment as my
                                           probloem had returned. I
                                       also informed of my change
                                        of address. I was informed
                                        by the receptionist that as i
                                                   was "out of the
                                              catchment area" I
                                               would not be seen and
                                          needed to re register else
                                              where. There were NO
                                                     questions as to the
                                          urgency/importance of my
                                      need to visit the GP just total
                                             disinterest now that I no
                                                 longer lived in what is
                                      considered their area. I have
                                          since taken the rest of the
                                         day off work and spent the
                                                   whole day finding an
                                        alternative GP, registering,
                                      and am still yet to obatin and
                                                           appointment.
nses Report for GP
                                       End Date: 12/1/2010

            The Doctor I met today       I did have to wait about 40 I am rather impressed with
              was very friendly and                   minutes after my          the electronic arrival
           helpful. This can be said      appointment time to see a system. Maybe some of all
            about all doctors I have         doctor, although waiting      the leaflets in the waiting
           met in this surgery, calm      times are always a bit of a room could be removed or
                         and patient. issue and should not be used         rearranged as it tends to
                                              to criticise this surgery. make an untidy impression.
                                        Today was Monday after all. However, the waiting area
                                                                                 is nice with a warm
                                                                                         atmosphere.




                       Nothing, was       GP could try and show an The last time I saw one of
          uncomfortable as i got the       interest in their patients. my GP's they made me feel
           impression i was wasting                                        that I was totally wasting
                     the GP's time.                                            their time. They were
                                                                         uninterested in what I had
                                                                         to say and dismissed it as
                                                                        nothing. They then walked
                                                                          to the door and opened it
                                                                             and asked if there was
                                                                           anything else. Bearing in
                                                                              mind that I had waited
                                                                              nearly 4weeks for this
                                                                            appointment and was in
                                                                        there for 2minutes if that, I
                                                                        was some what frustrated.
nses Report for GP
                                     End Date: 12/1/2010

             I really like that my GP    Punctuality is not always
               really cares about my great. However, I was called
            health and wellbeing, as          in early for my last
          they also cares for others.             appointment :)

             The cleanliness of the I am sure more than myself
            surgery also impresses      would appreciate a local
              me. I have seen too number to the surgery, as it
             many clinics/hospitals    then would be possible to
             which have frightened   use inclusive minutes for a
                               me. mobile phone. Not everyone
                                    can access a work phone in
                                    private. We happen to work
                                         in an open space office.




               All the doctors I have Sometime if you want to see     When I was very ill, and
                  seen, but one, have your doctor you have to wait       clueless on what was
                    always been very              two weeks for an   wrong I was very scared.
                 professional, caring, appointment. But the walk in My doctor and the practice
                helpful and prompt in       service provided every staff always made me feel
            directing me to the right    morning is excellent if one   that the right diagnosis
               specialist when I was     needs to be seen straight would be found quickly and
             diagnosed with a renal                           away. a solution would be round
               illness. The reception                                  the corner. It took a lot
           staff is always lovely and                                 longer to get better, but
              polite. The nurses are                                   their support has been
                       wonderful too.                                               invaluable.
nses Report for GP
                                           End Date: 12/1/2010

          In particular, the care and                                       Although I appreciate that it
          expertise that is shown by                                           probably won't happen, I
            the doctors and nursing                                                  would like to see a
              staff, from my point of                                             reversion to the out of
            view, cannot be faulted.                                         hours care being attended
            The 'front of house' staff                                      to by the practice GPs. On
              are also very pleasent                                        a couple of occasions that I
                          and helpful.                                      have used NHS Direct they
                                                                                    have been less than
            If only some of the areas                                                          effective.
                  in our local hospital
              showed the same care,
           without being patronising,
           as Barton family practice,
          then there would be fewer
                deliterious newspaper
          headlines about the NHS.



            very difficult to deal with.      have correct advice and a
            cannot see a doctor until        registration process that is
           you are registered, which                             usable
             is understandable, but i
               was asked to come in
              after 12:30 on the day i
           called, which meant that i
            would not be able to see
                    a doctor that day.

           went in at 12:30 and was
              told that they didn't do
               registrations that day,
          contrary to what i was told
                      in the morning.

                  they will only take
             registrations in person,
           between 12:30 and 6, so
            really only any good for
               unemployed people.

            very unhelpful staff also
nses Report for GP
                                        End Date: 12/1/2010

            The reception staff was
               very unpleasant and
            unhelpful when I tried to
                            register.
            Consequently I decided
             against signing up with
                       this practice.




             The doctors are mostly The space for children in the
              helpful and kind. Even             waiting area needs
            though I usually wait for      improvement. I normally
               ages they don't rush,      have had to wait 30 or 40
             maybe this is why there mins to see the doctor having
           are such long delays......!   arrived on time, and with a
                                       baby to amuse for that long it
                                                 is a bit hard going.

                                         The baby clinic staff need to
                                        improve their interaction with
                                            parents as they tend to be
                                         quite brusk. Others are nice,
                                             I saw a new person there
                                         recently, they seemed really
                                           friendly and approachable.
                                                There should be more
                                           toys....it is baby clinic after
                                                                      all!

                                         Phoning up at 8.30 to get an
                                            appointment for the same
                                           day is maddening, It might
                                          mean Barton House can hit
                                              its targets (the reason I
                                             assume this system has
                                            been set up) but it means
                                          you can't warn work or plan
                                           anything that day until you
                                                  get an appointment.
nses Report for GP
                                    End Date: 12/1/2010

           I switched to this doctors Appointments always started
              after having numerous           20-30 minutes late.
           bad experiences with my
                previous doctor at the
                  Stamford Hill Group
                 Practice. The Barton
               House Group is much
          better - I could always get
               through on the phone,
                 staff were polite and
           doctors were informative
          and helpful. Only criticism
            is that my appointments
              never started on time -
                        but I've never
                          experienced
              appointments being on
                  time at any surgery!
                 Overall, a good local
                               choice.
nses Report for GP
                                         End Date: 12/1/2010

            I arrived at Baslow Road Members of staff who do not     I am willing to speak with
               surgery at exactly 6pm treat members of the public any senior members of this
           last night 20th July 2010.            with contempt.         practice if they have a
                 The door was locked.                                  means of contaning me.
                   I was then met by 3
                      members of what                             I would like everybody to be
           appeared to be reception                                  treated with respect and i
                                   staff.                                    am willing to help.
          Then opened the door but
                      stood in my way.
                   I asked if they were
                                closing.
                     One member said
                "have you got an
                    appointment"
             I replied "no"
            Another member of staff
                  said in a stern voice
                          "we are
                          closed"
              They never asked why I
           was I was trying to visit a
                       doctors surgery.

            I could of had a serious
              problem that I needed
                    assistance with.

             I can only describe the
              staff as a pack of very
                    unhappy people.

            I was actually visiting to
nses Report for GP
                                          End Date: 12/1/2010

                   On 12/8/10 I had a Basic common courtesy and I would not recommend this
               cholesterol test & was            good manners.            practice under any
              told my results may be                                 circumstance until they
            back the following day. I                            train their reception staff in
                  called the following                           basic communication skills
               Monday at 10.40am to                                      and good manners.
          allow for the morning rush
               to quieten. I explained
             that I had had a test the
               previous Thursday & I
                      was immediately
                    interrupted by the
              reception staff snarling
                "We're far too busy to
             give out test results in a
              morning. You'll have to
                    ring back after 2."

                I was astounded that
                anyone, much less a
                   representative of a
                    supposedly caring
            profession, would speak
                  to a client in such a
            manner. It was a perfect
               example of a comedy
           "Doctor's Receptionist" of
                            the 1970s.

            I felt so strongly I spoke
            with a Dr in the practice,
                 who said they would
           speak to the managment
nses Report for GP
                                      End Date: 12/1/2010

                                             The following comments
                                          were given by a member of
                                         North Tyneside LINk (Local
                                        Involevement Network) who
                                                   would like to remain
                                          anonymous. I have tried to
                                                   contact the practise
                                          manager, but unfortunatley
                                        have not been able to speak
                                              with them yet. Hopefully
                                              someone will contact us
                                           following this posting. The
                                       patient concerned would also
                                             like to know if the Health
                                            Centre has a patient user
                                          group which they would be
                                                           able to join?

                                            Reception –– lack of eye
                                           contact upon approaching
                                         reception – I waited several
                                         minutes whilst a member of
                                        reception staff was using the
                                            computer. (She probably
                                                  needed to complete
                                         whatever operation she was
                                             performing, but a quick,
                                       “Sorry, I won’t be a moment; I
          I feel that my doctor really              Nothing,first rate. It would be useful to have
              cares about my health,                                    weekend and evening care
          they have helped me both                                         from thisor any practice.
          before and after my Open                                             There seems to be a
            Heart Surgery. The after                                   shortage locally of practices
            care is excellent and any                                        that are there for us at
             questions or concerns I                                    weekends should we want
                     have are always                                                           them.
              explained or remedied.                                     When I was first taken ill I
          The receptionists are now                                      went to the hospital to see
               good and are helpful.                                     a doctor and was told that
                                                                        there was nothing wrong. I
                                                                         had my surgery 14 weeks
                                                                                                later.
nses Report for GP
                                          End Date: 12/1/2010

           The doctors seem to take                          Not much.
            time with you and listen.
             Access to them and the
                nurses is usually very
              good (on the day) with
          later appointment times to
          suit those of us who work.
            The pharmacy on site is
           very useful as well. They
             always seem very up to
             date and well organised
                 when it comes to the
               latest health scares - I
           always seem to be called
                 for jabs before other
               members of my family
           who are with another GP.



                    Surgery is clean.      When visiting this practice I
                                                 am always made to feel
                                           uncomfortable. The doctors
                                            never seem to have time to
                                           listen. I recently had a heart
                                           attack and found them to be
                                                most unsympathetic and
                                            rude. The doctors are more
                                               like businesspeople than
            Very useful to be able to
           book appointment online.
                   Drs are open and
              supportive and involve
            patients in care planning
nses Report for GP
                                           End Date: 12/1/2010

                Its fantastic to have a                               Water on the reception
                        surgery where                              desk is great. The waiting
                  appointment can be                                room is nicely decorated
                        booked online,                                  and clean as are the
           particularly if you have a                            treatment rooms. This does
               young baby and it isn't                                    make a difference.
              possible to hold on the
          phone for ages. There are
                nurses and a midwife
              attached to the surgery
          and a pharmacy and drop-
               in health visitors clinic
             downstairs so it is like a
                       one-stop-shop.
          Appoinments pretty much
             run to time usually. The
                Doctors don't assume
            that you are an idiot and
                     advise you how to
              manage your condition
                       rather than just
                           prescribing.
nses Report for GP
                                            End Date: 12/1/2010

                  I like the fact that it                  The doctors.     I had a baby in 2007. After
             reminds me that only a                                        stop breastfeeding I started
            certificate doesn't make                                              to feel upset, lone, no
                          you a doctor.                                     motivation, low self-steem,
                                                                             not enjoying things I used
                                                                           to, awful memory, etc... My
                                                                             doctor back in my country
                                                                                 asked me to look for a
                                                                                      doctor and tell the
                                                                            symptoms, it was probably
                                                                           a clinical depression due to
                                                                                  hormone imbalance. I
                                                                               arranged an appoitment
                                                                                with my doctor. When I
                                                                             explained everything they
                                                                          looked at me perplexed and
                                                                              said: I won't give you any
                                                                                drugs, you don't need it
                                                                          (please note, I didn't ask for
                                                                                 any, just told them my
                                                                            symptoms). They added: if
                                                                              you are putting on weight
                                                                                you should go in a diet.
                                                                             About your "sadness" you
                                                                                    should have a more
                                                                               positive attitude towards
                                                                                                 things...

                                                                                I mean: I made a huge
                                                                              effort to leave my home
                                                                           (yes, I DID had depression
                                                                             that was treated by other
            Being put at ease when                                            doctor from practice for
                                                                            Been with the my country)
          very worried about health                                         12 years and i have never
                              issues.                                          not been able to get an
          Nurse availiable for minor                                           apointment on the day i
          injurys and health worries                                          have telephoned as not
             - great advice re Astma                                                              well.

            my last doctor who has That fact that they can"t keep
             help me more than the    a doctor for more than six
             last 3 doctors now I"ve           months says it all.
          been told they are leveing
nses Report for GP
                                        End Date: 12/1/2010

                The doctors at this      I can never understand why
           surgery are all very nice     surgeries make it so difficult
            and friendly, can't fault       to make an appointment. I
                       them really.           work full time, starting at
                                           8.30am, therefore I cannot
                                           ring at 8.30am to make an
                                                appointment. I can ring
                                             during my lunch hour, but
                                               then I'm told they aren't
                                          taking appointments for the
                                        next day yet and to ring back
                                           at 8.30am on the day. All I
                                        want is about 5 mins with the
                                           doctor, I work full time, pay
                                        my taxes, is this too much to
                                                                    ask?

                                           I would have liked to have
                                          been to the practice in July
                                             but I am unable to get an
                                           appointment for 7 days so
                                           hardly worth it, it would be
                                          better and quicker to go to
                                            A&E, with this practive its
                                                     always the same
nses Report for GP
                                       End Date: 12/1/2010

           The doctor conducted an On the very rare occasions I
             exemplary consultation visit the practice, I am always
               with me this morning.           struck by the fact that it
              They were thoroughly          would be a more pleasant
          professional, considerate            experience for me as a
          and knowledgeable. I am patient if the reception staff
            a very rare visitor to the     made a little more effort to
                   practice, but they        smile and be welcoming.
           displayed a warm, highly          However, I must say that
           professional manner and         telephone contact with the
          a clearly genuine concern          practice was significantly
            about my health issues. better and more polite on this
                                        occasion than experiences I
                                            have had in the past. The
                                       most negative aspect of this
                                       surgery is the poor design of
                                       the premises. There is really
                                         insufficient seating upstairs
                                            for the "blue" consultation
                                       rooms. It is always busy and
                                               cramped and there are
                                          invariably insufficient seats
                                       available for patients waiting
                                         to be seen upstairs, as was
                                                        the case today.
nses Report for GP
                                             End Date: 12/1/2010

           I have been registered at
           this practice for 15 years.
           The doctors have treated
                 me and my children
             during that time. I have
                    always been very
                  impressed with the
          practice. The doctors are
            responsive and thorough
                and there are various
          other health professionals
                who are based at the
               practice. The practice
           can be busy at times, but
              they are usually able to
                 see us if there is an
                          emergency.

              I have been a patient in
                 this practice for many
                years. I have to see a
          doctor regularly due to my
              medical condition. The
           reception staff are always
                  courteous and polite,
                   even when they are
            facing verbal abuse from
             other patients. I usually
            see the same doctor but,
                     if that doctor is not
                        available, then a
                   suitable/appropriate
                replacement is always
           provided. I cannot praise
            the service that I receive
          enough. I am treated with
             dignity and respect at all
          times and the doctors that
                  I have seen over the
             years have always been
                             very caring,
                   compassionate and
             considerate at all times.
nses Report for GP
                                             End Date: 12/1/2010

                 Do not register at this      Scrap the new appointment
               GP's surgery! You can         and let patients decide if they
          never see a GP when you            want to see a GP or not. The
                  want to - this surgery      surgery should stop treating
            have recently adopted a            their patients like children -
           new appointment system               we can make the decision
                   which only works for       ourselves whether we need
                   those who are not in              to see a doctor or not.
          employment, or who work
              part time. Basically you
              have to call the surgery
             & book a time for a
                GP to call you back to
                  discuss your medical
                issue - the call back is
            usually the day after you
           originally call, and you do
               not get a specific time,
             they just say the GP will
          call you in 'the morning' or
                    'the afternoon' - this
            doesn't work for those in
               full time employment, I
                      have on numerous
            occasions had to explain
             my medical query to the
              GP over the phone with
            colleagues being able to
                 hear. If the GP thinks
          they need to see you (yes
                    - it is no longer your
                 decision whether you
           needi to see a GP or not!)
                     saw two gps for the      i had the impression that the
              same episode of illness            other gps attitude towards
           flare-up - one treated me             me was that i was wasting
            with great courtesy ,care        their time; my concerns were
                              and respect      not taken seriously and i felt
                                               that i was pushing against a
                                                                  brick wall
nses Report for GP
                                          End Date: 12/1/2010

            I have been with this GP Just about everything, I don't
           practice since I moved to           think receptionists are
           Bristol in 1997 and until 3 qualified to ascertain whether
          years ago it was a reliable you 'deserve' an appointment
               and pleasant place to                           or not.
                               attend.
                                       The new appointment system
          The last three years have needs to be scrapped and a
                     been aweful with              reasonable system
          appointments rarely given                       introduced.
            and on each occassion I
                have ended up at the
              walk in centre in Broad
           Street or at William Budd
                       Health Centre.

            On one occassion with a
             severe infection I had to
                go the the hospital for
               treatment following an
                  agonising weekend
              unable to get treatment
           from the GP in time to be
                          able to help.

              The new appointment
          system is a joke and now
                I cannot even get to
           speak to anyone without
          several missed telephone
          calls and sometimes they
           don't bother to ring back
                               at all!
nses Report for GP
                           End Date: 12/1/2010

                 NOTHING           We registered with this
                           practice after moving home. I
                           was suffering from post natal
                           depression following the birth
                              of my youngest and having
                                 lost a baby under terrible
                              circumstances prior to this.
                                My previous practice were
                                          sympathetic and
                                 understanding but when I
                           moved to Beech House I was
                               treated like a second class
                             citizen and made to feel like
                            the lowest of low. This made
                             my depression even worse.
                               My GP at this practice was
                                    arrogant and rude and
                                   completely insensitive -
                           sitting dictating a letter whilst
                              I sat there listening to them
                                 refer to my "termination".

                              I am now expecting again
                            and as soon as I found out I
                           moved practices and couldn't
                                be happier with the new
                              practice and staff - worlds
                                    apart in my opinion.

                            I do hope that this comment
                               is published as I have not
                            named individuals and have
nses Report for GP
                                            End Date: 12/1/2010

             The female doctors are          Getting an appointment with
            excellent. The surgery is         a doctor of choice is pretty
             clean, tidy and well run.          much impossible. So, no
                                                       continuity of care.

                                              You have to ring at 8am to
                                             get an appointment. When I
                                            want to book a week or so in
                                            advance I'm told I can't. Told
                                             to ring on the day, then find
                                               all appoitments are gone!
                                              Crazy! This is all to do with
                                                  targets and not service.




           Some of the receptionists
           are very rude, most times
                there is a long wait to
           speak to them when i do i
            often get a ''tut''as if i am
                       a wast of time.

              Often difficult to get an
             appointment, then even
            more difficult to see a Dr
                             of choice.
           i asked recently to speak
              to a female Dr about a
                   sensitive woman's
             problem a male Dr rang
                             me back.

          There are some very very
           good Dr's in the practice
           you have to know who to
          see, i have no confidence
                              in one.
          Also an awful lot of locum
                                 Dr's.
nses Report for GP
                                          End Date: 12/1/2010

              I was supported no end It can be really difficult to get       Some of the Nurses aren't
                          last year (and an appointment with the GP               good at blood tests!
          subsequently) following a normally seen at short notice,
            new long term diagnosis                sometimes available
           by a GP in this practice. I         appointments (unless an
                have always found all          emergency) are given in
           health staff to be friendly                      2weeks time.
                     and approachable.        This can be frustrating as
            I have never been made                  self interpretation of
                    to feel unwanted or      symptoms can sometimes
            brushed off as has been          feel 'not urgent' but in fact
              the case with some GP                  2weeks to await an
                  practices that I have     appointment can be a little
               registered with in other     late for required treatment.
                 areas over the years. You sometimes feel pushed
                    The environment is     into making an 'emergency
                 welcoming and clean            appointment' due to the
                                    also. waiting length of a standard
                                                            appointment!
          All the Dr's are very good, Reception staff can be very            overall very happy, at the
                  i have been with this cold and occasionally rude.          moment one Dr seems to
          practice all my life have 3                                          be doing all they can to
                 adult children and an                                            help me , very much
                         elderly parent.                                                  appreciated.
           some Dr's more willing to
           visit at home than others
               [my 85 year old mother
                 has required the odd
                                   visit].

           i don't like to see locums
              there seems to be an
               awful lot recently , no
                     continuity of care
nses Report for GP
                                        End Date: 12/1/2010

               certain doctors are ok     I agree with anonymous Oct
                                            2009. Appointment system
                                         not patient friendly - seem to
                                          prioritise last-minute, same-
                                              day appts., but you must
                                              phone at 8 & phones are
                                                always busy. Difficult to
                                         make appt for a week or two
                                                                  ahead!
                                           Expect to cool your heels at
                                                   reception - they can't
                                                     ALWAYS be busy!
                                        More serious: I was in severe
                                                pain & other distressing
                                         symptoms. I felt very unwell
                                             & unable to go to surgery.
                                         The duty doc simply refused
                                         to home visit, insisting that I
                                             should go to A & E. They
                                            phone- 'diagnosed' a banal
                                         condition. 2 days later I was
                                         worse. Same response from
                                                doc. ( I'm not a doctor-
                                        botherer). Long story short, 7
                                            days later I was diagnosed
                                                with a serious acute - &
                                            contagious condition. Was
                                         very ill, never been quite the
                                           same since. The doc, when
                                          they eventually did visit was
                                        rude & belittling - same when
                                              I had phone consultation
                   Great if you have Be honest for a start, I Feel          Enough said.
           anything which requires a        very let down and upset by
               packet of tablets....... this GP Practice, I have been
                                          suffering with anxiety for the
                                         past 18 months, I have been
                                             with this GP for 9 months
                                            and I have received almost
                                               no support, nothing that
                                              could have been done to
                                               help me has been, even
nses Report for GP
                                           End Date: 12/1/2010

                 All staff are friendly,
             efficient and engaging.
               The quality of care is
            outstanding and you are
                never left wondering
               'what's going on'. the
          practice feels like a family
                    but is clearly very
          professional and efficient -
                    the perfect blend.

                   I have always been             I understand the anger of               To the GP's and
             treated with dignity, and          some of the other patients      Management: Keep doing
             total respect by all staff,   mentioning the length of time          what you are doing and
                 and doubt I would be                             it takes to       please keep looking at
               alive today without the     get an appointment. Possibly                   ways to help the
             expert knowledge of my          more lines and receptionists         Receptionists get to the
               GP. My chronic health       taking calls? The only trouble       patients on the phone in a
              conditions, which mean          is the one you are speaking              shorter time frame.
                 frequent visits to this    to may be entering the same         Otherwise, I say, 'If it isn't
          practice, have allowed me         time and GP as another. I do                broken, don't fix it'.
              to see all the wonderful        not except someone waited
              aspects of this surgery.                      weeks to get an
           The new automatic doors                             appointment!!
                 for disabled and frail    The 'new' chairs with the legs
                   patients are a great       sticking out! Please ask the
                       advantage. The            manufacturer to come out
            Management tried to get          and either fix them or, better
            some land to expand the           still, replace them with safer
             car park but was denied                                designs.
                by the Council, which
           hadn't laid the foundation
            stones to the new school
           being built next door. The
               Pharmacy is wonderful
             with the pharmacist and
               the team always being
          cheerful and putting a grin
           on your face even though
            you may be in great pain
            or feeling low. The GP's,
             especially my specialist
                      GP, are the most
            dedicated and respectful       It is impossible to get through
                                               by phone particularly in the
                                                  morning. I wonder if they
                                               actually take the phone off
                                                    the hook sometimes!!
nses Report for GP
                                          End Date: 12/1/2010

               Reassurance from all                             Nothing
           members of staff, it does
          not matter who you see at
            the practice they are all
             extremely friendly and I
           am glad I changed to this
              medical centre when I
              did. In the nine years
          (approx) I have been with
                     them they have
            diagnosed my problems
            and treated me with the
                utmost respect. Not
          enough words to describe
          them they are all one in a
                       million people




                   The people at this               I cannot see any
            practice are always very        improvements that need to
          respectful and address all                        be made
                  patients with great
            respect. I find the doctor
               that treats me.is very
           approachable. When this
              doctor is not available,
           the staff will always try to
            get you in with the other
                 doctors at practice.
nses Report for GP
                               End Date: 12/1/2010

                     Nothing           This is supposed to be a       This centre was highly
                               walk in health centre. I visited     publicized when opened
                                 the centre at approx 6pm on          and heralded as a new
                                        Thursday evening. I was initiative for this area. But it
                                                asked if I had an        hasn't lived up to the
                                         appointment, to which I         promises. If this was
                                      replied no I didn't. I said I  supposed to relieve the
                                     was under the impression local a and e departments
                                    that it was a walk in centre then it has failed miserably.
                                       and no appointment was
                                        needed, just turn up and
                                    wait. I asked my partner to
                               phone for an appointment the
                                        following day as I was at
                                       work. She was told that I
                                   didn't need an appointment
                                       and I should just turn up!
                                     When she explained what
                                  had happened the previous
                                   evening, the reception staff
                                           on the phone seemed
                                     confused and assured her
                                    that all I needed to do was
                                      turn up. So this morning I
                                    again went to the centre at
                                         approx 11am.Again the
                               centre was empty and again I
                                            was asked if I had an
                                appointment, again I said no
                                       I was told to turn up. The
                                   reception staff appologised
                                          and said there were no
                                I heard several people in the
                               waiting room (elderly people)
                                       spoken to with incredible
                                        disrespect. I was treated
                                     appaulingly when trying to
                                  register, and was spoken to
                                   like a naughty school child.
                                Health care really isn't worth
                                              going through this!
nses Report for GP
                                        End Date: 12/1/2010

             Cheerful staff are very      The waiting room is always   I would recommend this
             welcoming and helpful       quite crowded - more space        practice to anybody

              Self Check in system
           saves me having to wait.

                    Lovely premises

              The range of services
                available i.e clinics

               The abiltiy to book in
          advance, as i am working
            woman and can see my
            doctor on Saturday or in
                 evening after work.




                 Nothing particulary     Not to be laughed at when I
                                           went about losing weight

                                           Being able to get through

                                        Not having to wait around an
                                               hour per appointment
nses Report for GP
                                           End Date: 12/1/2010

              I realy can't understand
                    why I can make an
               advance apointment to
             see my GP when I have
           traveled to the surgery to
           make an apointment but
            to turned away and told I
                 will have to ring up at
              6am the next day when
          they have already told me
               that apointments in the
           evening are available for
           the following day and the
                  NHS charter says I
          should be able to see one
                          within 48hrs?




          I am elderly and disabled,            Make an effort for home
                  but no GP from this                              visits
          practice will make a home
             visit. They try to assess
             me over the phone, nut
           each time they are wrong
               as on two occasions I
                 ended up in hospital
           because of their over the
                    phone guesswork




                                           I have formally complained to
                                             the Medical centre for how I
                                            was treated while visiting this
nses Report for GP
                                         End Date: 12/1/2010

              I was surprised to see The only thing that could, in
            displayed only negative     my opinion, be improved is
             comment so wanted to for the opening hours of the
           offer an alternative. I am dispensary to be brought in
                 very happy with the line with the general practice
             practice in general and opening hours. This would be
            the service given by my        particularly useful when
                     GP is first rate.             having to collect
                                                      prescriptions.


            Not very much although        Waiting time when you go to           It helps if when you go to
               the receptionists are                   see the doctor.          see the doctor if they are
              polite and helpful.The                                           looking at your notes and
           doctors are very nice but                                          not someone elses, which
               tend to be unreliable                                          in my case has happened
             when it comes to home                                                           twice recently.
            visits,they have missed
          two out of three promised
                               visits.
           The centre is accessible,                 When waiting for
           clean and staff are polite          appointments, screens
          and always willing to help.    display the name of the next
          The longer opening hours              person to be called in.
            are also a great help for            It would be better if it
              people who can't visit     displayed just their first initial
                      during the day.    and surname because some
                                                 people may not want
                                            everyone in the surgery to
nses Report for GP
                     End Date: 12/1/2010

                                            I am quite upset because I
                                                   have tryed to get an
                                           appointment for a couple of
                                              weeks now. When finally
                                                someone picks up the
                                            phone, they ask me to call
                                                back on another day. I
                                           phoned today as I was told
                                                 yesterday and I get a
                                           prescription on the phone. I
                                                really wanted to see a
                                            doctor or nurse for them to
                                           have a look at a few things.

                                             Two months ago I did not
                                             get an appointment at all
                                              for the contraception pill
                                              and istead they sent me
                                                      somewhere else.

                                               And the other couple of
                                             times I have been there. i
                                             get to my appointment on
                                            time but I still have to wait
                                           for over 15 minuts to see a
                                               doctor. However if I had
                                             been late 5 minutes I had
                                                   lost my appoinment.

                                                 Last year they were
                                              supposed to refer me to
                                            another clinic and I said it
                                             was a bit urgetn that that
nses Report for GP
                                      End Date: 12/1/2010

                The doctors are very     Everything is fine - except             I think Ive covered
            good at their profession. booking appointments. Nowe                           everything
                  Im sure 5 years in       I know that the medical
            Medical School and a lot centre is very busy and they
           of work experience would      have the usual long list of
               make anyone good at        excuses of why there so
                            there job.                        busy...

              Without sounding too They do have a large number
                sarcastic in that last    of students to deal with as
           statement, they are very           Fallowfield has a large
           nice folk and obviously a               student populace.
                         great team.
                                          At the end of the day, you
                                         have a lot of doctors at the
                                         practice and every time Ive
                                         been in after about 1.30am
                                       its dead in the waiting room,
                                           so I blame extremely bad
                                                  time management.

                                           I have never witnessed a
                                         massive queue of patients
                                                demanding to get an
                                         appointment, so why is the
                                          phone nearly always busy
                                          and appointments always
                                                      'fully booked'.

                                          You need to have a word
                                      with your administrative staff
                                      about there performance...or
           After my discharge I was         Nothing. the care was         We hear a lot about NHS
                    telephoned and                       excellent.        waiting lists but, after my
            subsequently visited by                                      visit in June, I received an
                 one of the G.P.'s. I                                     outpatient appointment at
            thought this showed an                                         the MRI a few days later;
               excellent standard of                                            this was immediately
                        patient care.                                      converted to an inpatient
                                                                        stay (I was transferred from
                                                                         the MRI to Salford Royal.)
                                                                              There wasno waitibng
                                                                                           involv3ed!
nses Report for GP
                                        End Date: 12/1/2010




            The doctor I usually see     The only thing that is letting
            there is very honest and        this practice down is the
                open and extremely         belligerent attitude of the
                         informative.         front of house staff i.e.
           The nurses are extremely              reception as well as
                  supportive as well.        telephone mannerisms.
                Really good support
                            services.                  Re-training on
                                         client/customer services is a
                                                       definite must!!

                                            Patients who do go the the
                                        practice are sick or seriously
                                        ill, and to have staff with with
                                          an insincere approach does
nses Report for GP
                                               End Date: 12/1/2010

             Both GPs and Practise                The appointment system is The reception staff are not
                   nurses are really                outdated and impossible.        repsonsible for this poor
           professional and helpful.           Each time I have tried to see            system but should be
           Having seen 4 GPs over                a doctor / nurse I have been trained in customer care -
            the last couple of years           unable to get an appointment          to hear someone in the
             and 2 practise nurses I           on the day. The phones were background giving advice
             would be happy to see               engaged for a long time and to the person taking my call
                       any of them.                 then by the time I did get 'tell her to put it in writing' is
                                                through all the appointments not the best way to handle
                                                were gone - and that was for             a distressed patient.
                                                        appointments for the
            They are don't bother to
                investigate whats the
               patient suffering from,
              they are only generally
             keep in mind that whats
          the diseases are going on
              and just prescribed the
            medicines. I have faced
             the problem some thing
                  else and they were
          treated me for some thing
                   else disease. Very
          strange experience i have
             with this surgery. I don't
                      know about the
                  others....................
          Staff is so rude and donot              Everything except doctors Some well behaved people
                        bother to help




              very professional and
            caring staff and doctors.
nses Report for GP
                                             End Date: 12/1/2010

           it was near my house, but
              useless as i would have
               not register elsewhere,
                   they do not provide
               appointment on phone,
          you stand outside building
               for hours and they only
          take first 25, i do not need
            to get any treatment from
                there right now, but at
              least register myself for
                nhs, absolutely stupid
                  example of so called
                      management or
                        administration.




           All the doctor are nice but
                    the problem in thier
                mangement firstly you
           never got an appoinment
            and if you got then it is 2
             day or third normally the
                  receptionist says my
                   system is full alll the
           appoinments are booked
              so the patient always in
           emergency but when you
                     phone call for your
                 appointment they say
                  what is the reason to
             meet the doctor this is a
              biiger mistake becasue
            patient always call for for
                thier disease not for a
                joke or just for kiding i
                  think so this surgecy
              house need much hard
                  working to become a
                   good house surgery
nses Report for GP
                                       End Date: 12/1/2010

              Nothing at all, a very            Trying to be helpful     Everytime i want to make
           robotic receptionist and                                      an appointment there has
             kept saying "sir i dont                                       to be somehting wrong, i
                     have nothing "                                    rarely visit and when i do it
                                                                       is not the best experience.
                                                                              I get so frustrated it is
                                                                       untrue but you have to bite
                                                                        your lip otherwise "sir i will
                                                                        put the phone down" even
                                                                                 though im having a
                                                                             discussion. absolutely
                                                                          terrible no other words to
                                                                       describe the service that is
                                                                            provided at this surgery.
nses Report for GP
                                       End Date: 12/1/2010

                             nothing                     everything      I've always been treated
                                                                       very badly by the staff, the
                                                                        most unprofessionally run
                                                                               surgery I've seen in
                                                                        London. Apointments are
                                                                              never seen on time ,
                                                                       usually have to wait about
                                                                            30-45 minutes for your
                                                                                     appointment.

                                                                          Very dissapointed - stay
                                                                      well away from this surgery.




            when ever i i went to see     if you need to send you to i got knee problem 16th of
            they were all very bad in         the specialist doctor in   september 2009.i have
                   customer services       hospital they should send   been in lot of pain and its
           includes the doctors they you immediately it will save does affect my job as well i
           never listen you care fully every body time and the pain have been about 4 times to
                 they never give you     we the public are suffering my gp he didnot done any
               satisfiction you need i   will solved in quicker time.    thing except to tell e to
              never happy with then                                             loose my weight.
                                 ever .
           Whenever I have gone to              Needs better docors!
                    the doctors with a
            problem (knee and back
               pain), The doctor has
           never listened to what my
            problems are. I have still
              got problems and they
               have done nothing to
                help. I have changed
            doctors now and got the
                        help I needed.
nses Report for GP
                                         End Date: 12/1/2010

           The staff are very helpful
                           and polite.
                 The Gp is very very
                helpful with my wifes
                           treatment.
               The surgey has good
                             signage.
           The surgery is very clean
                             and tidy.
             I would recommed new
                  patients to join the
                             practice.
               The surgery has easy
                 access for disabled
                             patients.
                           Not much.        Receptionists need to stop        On one occasion, I had
                                           giving false information and booked an appointment to
                                         learn to not cut the telephone      get a jab over a week in
                                          off when they can't answer a advance and on the day of
                                                               question.    my appointment my wife
                                                                           gets a call at home telling
                                                                         her that the practice are out
                                                                            of stock of the injection I
                                                                                              wanted.

                                                                            I called back to complain
                                                                         why they didn't have any in
                                                                             stock with over a week's
                                                                         notice and was told actually
                                                                          they do and I should come
                                                                               in for my appointment.

                                                                                     When I went to my
                                                                              appointment I was again
                                                                               told they didn't have the
                                                                         injection in stock and when
                                                                              I questioned them about
                                                                            their misinformation I was
                                                                          told I could go to a chemist
                                                                             and buy the injection and
                                                                         the nurse can then give me
                                                                                  the jab! What kind of
                                                                                     service is this??? I
                                                                           questioned why they could
                                                                               not have sent someone
                                                                          from their staff to pick it up
                                                                               before I arrived but they
                                                                         were unable to answer that.
nses Report for GP
                                          End Date: 12/1/2010

             Never I have ever seen
                    ruder doctors and
            receptionists in my life.!!
              Do they listen to you??
           No!!!!, or even pretend to
             be listening?? No!!, my
           dr. seems to know whats
            best for me without even
            a consultation, oh by the
              way did i mention that i
           still suffer from the same
                problem...2 years on.


            Doctors I have seen are               Receptionist training
                           very nice
nses Report for GP
                                           End Date: 12/1/2010

              The reception staff will                           Nothing
            ensure you are given an
                 appointment with the
           correct person - ie. health
            visitor, practice nurse or
           GP and every time I have
             visited and spoken with
             different staff I have felt
              listened to and not just
                      another patient.

           I used to hate visiting the
              doctors before I joined
          this practice and would do
                my best to avoid GP
            surgeries at any cost but
            now I don't mind and am
                happy to explain any
               health concerns that I
          may have directly with the
              appropriate member of
                                 staff.
nses Report for GP
                                              End Date: 12/1/2010

                 I would like to start by        Definately some customer          All in all the service from
                  saying that this is the              care training for the      the surgery is fairly good,
            oldest practice in Lowton            receptionists and possibly          otherwise I would have
           and has seen many good                   more experienced and         obviously changed my GP
             GP's come and go. The                      longstanding GP's.         by now. The annoyances
                  only consistent factor                                       from the "Gatekeepers" can
             over the years has been                                                  be ignored, although it
          that all receptionists have                                           should not be necessary to
           all thought that they were                                            build that into the equation
          actually the GP's at times.                                              when you are looking for
             Very difficult to deal with                                                   help and guidance
          and seemingly carefree to                                             concerning your health and
                    your own needs and                                                  finding treatment. To
            feelings. It is not unusual                                          receive health advice from
               to be left waiting at the                                        an untrained receptionist is
                   receptionists window                                             the last thing that I want
           waiting for one of them to                                                     when searching for
                 have finished busying                                                     qualified answers.
                   themselves with less
          important trivialities. They
               seem to begrudge you
                   the opportunity to be
                   greated with a caring
           smile and a real desire to
          be helpful when you need
                                   it most.
                There is currently one
                long standing GP who
                        really is spot on.
                     Knowledgeable and
              helpful. The other GP's
          are relatively new but who
                  I liked be I thought I
               seem tohowless caring                                nothing      I am glad I have them as
                  would have to book a                                           my doctors! The doctor is
           separate appointment for                                                   very helpful indeed!
             an issue but they sorted
               me there and then and
              now there is less stress
           for me. I asked questions
           about my medication and
           they new all the answers.
nses Report for GP
                                          End Date: 12/1/2010

                      Good humoured                             Nothing.
          receptionists. Always time
            to chat and make one at
              ease. Doctors easy to
          access and all caring. No
             hesitation in referring to
                specialists and admit
               when they don't know
              what is wrong. Nurses
           are all first class and very
             efficient. No one at the
                     practice gives the
             impression you may be
                    wasting their time.
            Extended opening times
             and early appointments
               make life easier when
                      going for routine
                         appointments.
nses Report for GP
                                    End Date: 12/1/2010

           Lovely premises, lots of When I moved to the area a
                facilities and great       couple of years ago and
            nursing team including joined the practice I asked to
                     phlebotomists be registered with a female
                                            doctor - just a personal
                                      preference and was told that
                                         I had to be registered with
                                     their choice. I was registered
                                                 with a male doctor.

                                            I have seen this doctor
                                         several times and am not
                                     particularly happy with him. I
                                         presumed that I would be
                                      able to see any doctor in the
                                    practice if I wanted to and did
                                      make an appointment with a
                                    female practice doctor. I was
                                    telephoned at home later and
                                     told that I was not allowed to
                                       see another practice doctor
                                      and if I only wanted to see a
                                    female doctor I would have to
                                        see a locum. They said it
                                        was because they wanted
                                     continuity of care - but with a
                                         doctor of their choice, not
                                                              mine.

                                      I certainly do want continuity
                                         of care with any treatment
                                       that I need but I also want a
nses Report for GP
                                           End Date: 12/1/2010

          Clean, pleasant reception Availability of appointments
               area, comfortable and       is not good. I tried to make
          pleasant. Blood tests can             an appointment for the
                  be carried out here. following day as I felt I would
              Reception staff usually             be well enough to go
                 pleasant,, as are the              (Balance problems
            Doctors but I am having           sometimes prevent this).
           difficulty getting sufficient      Told I would have to ring
                 input re complicated           back at 8 oclock in the
               decisions affecting my          morning. Spent 2 hours
          sight which must be made                trying to get through.
                                   soon     Eventually the phone was
                                         picked up and I heard voices
                                          and laughing and the phone
                                            was put down with no one
                                                    answering me. No
                                         appointments were available.

                                             The details on this site have
                                               not been updated to show
                                                that there is now a further
                                              facility once a month for an
                                            extra two hours, appoitments
                                           to be pre booked quite a long
                                                          way in advance.




                  I have provided my                           be flexible.
              address proof from my
                university and all my
           partner's utility/ bank bills
          with the address. But they
           dont accept me as a new
              patient because i dont
               hae an address proof
               from a bank. I feel so
          frustrated and found them
                               so rigid.
nses Report for GP
                                           End Date: 12/1/2010

            I have tried several time
                   to get through and
           register. They are never
            available and when they
              are they are not helpful
             with registration. Now I
               am unwell it is too late
           and they still insist that Ii
           cannot register and book
               for an appontment the
                     same day. NOT
                            HELPFUL




                                                                         I have been trying to
                                                                   register for over 2 months
                                                                             now, however the
                                                                 registration times which the
                                                                         GP practice offers is
                                                                    completely unsuitable for
                                                                    any working person. One
                                                                     can register Tue-Fridays
                                                                      8am-2pm and Mondays
                                                                   from 2-6pm. I am working
                                                                  from 9-6pm, therefore can
                                                                            just never make it.

                                                                           I am really ill at the
                                                                  moment, would really need
                                                                      to see a doctor (which I
                                                                 have told the reception staff
                                                                         over the phone, after
                                                                     having waited nearly 10
                                                                  minutes in the queue, then
                                                                    for every question I had I
                                                                     was yet again placed on
                                                                  hold) and the only answer I
                                                                     received was that this is
                                                                   their registration process,
                                                                    there is nothing they can
                                                                                              do.

                                                                       They also suggested I
                                                                    register with another GP
                                                                 practice (which I have tried,
                                                                      however this is the one
                                                                 within my catchment area- I
nses Report for GP
                                         End Date: 12/1/2010

                                                  I encountered the same
                                           problem with registation. The
                                           clinic is just 10min walk from
                                                  me but they refused my
                                               registation even I have an
                                              address proof from a bank
                                                insurance, but not a bank
                                                 statemnt. I can't see any
                                                 difference between bank
                                                       statemnet and bank
                                            insurance letter. I alongside
                                           provided them address proof
                                             from my university but they
                                           still couldn't accept me. I am
                                            looking for somewhere else
                This practice is really                 More flexibility into
                        unflexible with          registering new patients.
             registration. I've tried to
          register with them several
             times but they ask for 2
           proof of address that has
                    to be utility bills or
            different bank accounts.
           Since I only have 1 bank
          account and no utility bills
            in my name I was never
                  able to register in a
                 practice that is half a
                block from my house.
             Most practices only ask
               for 1 proof of address.
nses Report for GP
                     End Date: 12/1/2010

                        one should not have to be
                      put in a queue on the phone
                     to get through to the surgery,
                           only to be put in another
                      queue once you get through
                      to the surgery. I spent about
                           1.5hrs on hold to get my
                            appointment. Dreadful.
nses Report for GP
                                        End Date: 12/1/2010

           I have requested a referal
              to hospital in November
               after suffering pains for
               months - it is April & my
             referal never arrived. On
              another occasion one of
          the doctors laughed at me
             and said 'you're 25 years
          old, what, you think you're
           gonna die from cancer?' -
             i started crying, because
                when you're distressed
                this is the worst thing a
                     doctor can tell you.
          Another time i went to see
                        a GP with an ear
           infection, the doctor said i
                  have pains because i
                  clench my teeth in my
             sleep and adviced to buy
             a dental cast (about £40)
               to sleep with during the
                 night. I was distraught.
                Few months later i was
            refused a smear test as it
               was not yet the time for
           me to have one, although
                        i told them i was
                       experiencing bad
                    symptoms and i was
                  adviced to have one -
                they still refused. Soon
           after that i of receptionist.
          Politeness was diagnosed Out of office hours surgeries                    I understand that
                                              during the week so there      emergencies need to be
                                           would be a chance to avoid dealt with but some might
                                            taking time off work to deal never arise if people were
                                           with a minor problem before     able to get advice before
                                                      it becomes major.      their problems became
                                                Website shows surgery emergencies. Maintaining
                                                open until 18.30 but no          good health is often
                                           appointments can be made         cheaper in the long run.
                                                 after 5pm. Conflicting, Keeping a good attendance
                                          confusing information should record in work is important
                                                             be clarified.      for those of us lucky
                                                                              enough to have a job.

           the doctors are so helpful       Reception via telephone,
          in nearly everyway its just                 Appointments,
             the way the place is run        Having training days on
                                            wednesdays every other
                                                   weeks is not fair.
nses Report for GP
                                        End Date: 12/1/2010

                                                Having been seen by a
                                                 number of GPs at this
                                        surgery, I've decided to move
                                           to another practice. The all-
                                           female medical staff seems
                                        to have adopted an exclusive
                                           culture where male patients
                                          are treated dismissively and
                                          actively disbelieved. I'm now
                                         in the process of moving to a
                                            more professional practice
                                                with a mix of male and
                                              female staff, and a much
                                                       healthier culture.




            My husband had a very       Please take patients' calls
          hard time dealing with his and honesty in explaining the
             painful heamorrhoid all     extent of their sufferance
              night. Considering the                 more serious.
           case not being a case of        I could have called and
            emergency, I called the              stated that it is an
              surgery and asked for                emergency, etc.
             advice. I was told that I This may result in patients
           will be put through and a loosing their faith with NHS
                GP will call me back and call the emergency when
            soon. After 40 minutes I                   not needed.
            called to make sure the
           secretary has taken note
                of my phone number
             correctly and I was told
              that we are still on the
          queue because the GP is
          behind their schedule that
                   day, but we will be
             contacted shortly. After
          an hour and a half I called
             to investigate what has
            happened and I noticed
                   that the surgery is
                             closed!!
               We were simply been
              forgotten and ignored.

            Another fact is that they
           have never been ontime,
           whenever I have gone to
           the surgery, I had to wait
           at least 15 minutes to be
nses Report for GP
                     End Date: 12/1/2010

                          I never actually made it to
                            see a doctor. After many
                                 attempts at ringing I
                              eventually managed to
                       persuade the receptionist to
                       give me an appointment but
                              was told it was several
                        weeks away. I had recently
                        registered with this practice
                      so had no experience of who
                       to ask for. When I turned up
                     for my appointment I was told
                         that I was not booked in to
                                     see anyone, no
                         appointments for 2 weeks!




                             The doctors' offices are
                              small, old looking and
                                          unhygenic.
                        It is normal to wait for over
                       half an hour to see a GP for
                       ten minutes at this practice.
                              The various GP's give
                            conflicting advise on the
                               same issues, all were
                     reluctant to allow me to see a
                     specialist; far more interested
                         in getting me out the door
                            and spending money on
                                  prescriptions at the
                                           pharmacy.
                      Samples have been lost and
                                 forgotton; when the
                     receptionist was asked who a
                     complaint should be made to,
                           the receptionist laughed.
nses Report for GP
                     End Date: 12/1/2010

                             The doctors' offices are
                              small, old looking and
                                          unhygenic.
                        It is normal to wait for over
                       half an hour to see a GP for
                       ten minutes at this practice.
                              The various GP's give
                            conflicting advise on the
                               same issues, all were
                     reluctant to allow me to see a
                     specialist; far more interested
                         in getting me out the door
                            and spending money on
                                  prescriptions at the
                                           pharmacy.
                      Samples have been lost and
                                 forgotton; when the
                     receptionist was asked who a
                     complaint should be made to,
                           the receptionist laughed.
nses Report for GP
                                          End Date: 12/1/2010

            I have been a patient at It would be nice if the waiting
             this practice for over 15 time to see the nurse could
          years now and have seen                        be shorter.
          quite a few of the doctors The heating in the reception
             and nurses in that time. area is very hot year round -
                    Overall I think the  could it be turned down a
                    standard of care I                        little?
           received was very good,
          with few minor blips which
           were sorted out quickly. I
                  have been referred
               promptly to specialists
                 when it was deemed
                           necessary.

           This is an extremely busy
              practice, so as the day
                 goes on, the overrun
              times for appointments
            can stretch a bit. Having
                  said that - this also
               means that the person
             who needs a bit of extra
           time is getting it, which is
             nice to know if you ever
           need a bit longer with the
             doctor yourself. On one
                occasion I did need a
          longer consultation and at
               no time was I made to
             feel rushed, which I am
                          grateful for.
nses Report for GP
                                           End Date: 12/1/2010

                   remember first time          staff not supposed to ask
             applying to join surgery,       what is wrong with you over
                staff made my life hell    the phone, if you want to see
            and miserable, made me                    doctor urgent so it be
           felt unwanted unwelcome          regardless or you can speak
            but I didnt give up. I was             to the GP which is even
             treated if I wasnt intitled   better. The seating could be
               to free nhs even I was             rearranged so that more
            born here, than only one        room walking in and out. Its
                  of my children could         hard to get hold of my GP,
            registered but the rest of         am told to keep seeing the
                my family couldnt. So       same GP when there isnt no
             what I did is I came next               appointment all taken
               day made sure I wasnt       quickly. When I phone to see
              face with same person.        the nurse the staff asking all
           Just like to say thank you           sort of questions, when it
                to the staff who kindly     was the GP that sent me the
                politely let me register                   letter to make an
                    without any fuss or       appointment, shouldnt they
            questioning just did their     check on their system. Come
                                    job.     like I need to show the staff
                                           to prove that GP sent me the
                                             letter first. What if you dont
                                                  have no money to make
                                           appointment over the phone,
                                                    than your force to go in
                                            person. Sure suppose to go
                                                 in person regardless and
                                                        make appointment.
nses Report for GP
                                            End Date: 12/1/2010

             I have been a patient of The only thing I truly hate is   Most people only make a
            the practice for 30 years         their new automated      comment when they want
                     and it looked very   telephone system which         to complain - I felt very
            different 30 years ago. It drives me to distraction - it      strongly that everyone
                is quite amazing how used to be so easy to make         deserved praise which I
           many services they offer. an appointment, now it is the        why I decided to write.
                I like the doctors and          most cumbersome
            have been seen by most                     experience.
            of them. You never have
          the feeling that they are in
                   a rush - they listen.

             The staff on arrival are
          courteous and helpful and
             do things with a smile.

            I like their opening hours
              and the very long hours
                on a Tuesday which is
               probably a bit tough for
            the staff but it is great for
                   working people like
              myself - the same goes
            about their early morning
                  appointments. If you
          cannot get to see a doctor
                   they offer a brilliant
           telephone system which I
                        think is superb.

              I have been given the
             most phantastic help to
                 speed up specialist
nses Report for GP
                     End Date: 12/1/2010

                         Fully explaining that when        Generally while waiting in
                      you require a sick note for a       the reception I observered
                       childs school it will cost you          that there was no hand
                         £14.50 and that the           cleaning fluid or anything
                       contract with the NHS does       else provided for patients to
                            not cover this cost.The      prepare for using the touch
                      charges amongst others are            screen incoming patients
                                              outside          monitor.This to me is a
                      the contractual commitment         hygene risk if every patient
                     of Doctors and are as agreed             touches the screen any
                            with the British Medical    amount of bacteria could be
                      Association which states the                 transfered between
                             Doctors can CHARGE            patients.I have suggested
                                WHAT THEY LIKE          this to the practice but have
                                                                          had no reply.
nses Report for GP
                                          End Date: 12/1/2010

                  I have seen several           I'm not so keen on the
                 different doctors and                   waiting area..
              nurses and found them
          sympathetic and efficient.
               I have a real phobia of
            having a smear test and
            the nurse was incredibly
             understanding, as were
             the receptionists when I
              asked to see the same
               nurse on my next visit.
           The doctors have always
          taken my health concerns
                  over quite sensitive
           issues - pcos, pregnancy
                  etc...- seriously and
             explained the facts they
                  have clearly. I have
            appreciated this a lot, as
          at my last doctors surgery
           I was told to look it up on
               the internet and finally
              someone has talked to
              me about the condition
              and how it could affect
            our wish to have a baby!
               So far, so good, thank
                                   you.


           The practice is housed in
            a pleasant, modern and
              well equipped building
              with excellent disabled
                               access.
             Fantastic receptionists,
                        really helpful.
                  Medical staff are all
                             excellent.
             One of our children has
                   special needs and
                  nothing is too much
                trouble for any of the
                                 staff.
            I would rate Brocway as
                                10/10.
nses Report for GP
                                          End Date: 12/1/2010

                                                                     I've been to the Practice
                                                                  quite a few times, but GPs
                                                                    seemed not helpful at all.
                                                                 They never solved a single
                                                                problem I had and just gave
                                                                     general, common sense
                                                                           advice - no specific
                                                                   treatments.I am changing
                                                                 GP practice and will never
                                                                 go back to this clinic again.

           I was about to enroll with
                   this structure, but
               (un)fortunately I calle
                 dbefore doing so in
                              person.
               Staff on the phone is
                 extremely rude and
          convinced me not to head
                        to this office.
nses Report for GP
                                        End Date: 12/1/2010

                   All the doctors are They are supposed to handle           I would like to be able to
           exceptional and although          my diabetes but I haven't       email repeat prescription
               I haven't always been         been called in for regular                      requests.
                         able to get an       check-ups in the way my
                   appointment when specialist doctors does and
              needed I have usually really I couldn't compare the
           ended up getting seen on expert advice I get from my
            the day or at least had a       hospital diabetic clinic with
                 phone call giving me                the surgery nurse.
           useful advice. It feels like      I would like to have more
                 a clean and well run        regular consultations and
                              practice.      possible evening talks on
                                         diabetic management to give
                                           diabetics a chance to meet
                                                 other people with the
                                              condition. I feel they only
                                        take an interest because they
                                        get paid per HBA1C that they
                                                                   get in.
nses Report for GP
                                           End Date: 12/1/2010

                 I registered to this                  Customer service to      Doctors are helpful and
           surgery about 3 months                 Reception staff would be                 professional
                 ago.After excellent         vital. Also, Partners need to
          service in Angel, Islington             analyse to management,            Thank you for this!
            and St Albans, I was so          what their aim is with their
           surprise to find the place                               surgery.
               where one feels like              Reception staff is the first
              second class citizens.          one to approach customer,
                                                 and they should be sharp
           First of all, I would like to          and helpful in any proper
                           make it very       customer service way. As I
                 clear:Doctors in this         pointed out earlier, maybe
            surgery are very helpful           the management who is in
                    and professional.         charge of customer service
           Reception staff seems to                 should go to customer
           be totally unprofessional.                   service course first.
              They speak loud about         And why there are just a few
             other people's illnesses              chairs. Most of the time
             and they are very rude.       (about 4 visits) I have visited
                   Last time I visited,         in this surgery, there have
             receptionist was talking       been people standing. If you
                  personal call on the      Are sitting in the back room,
                 phone and I have to          you cannot see information
            interrupt them to to help        board where they announce
            me with my enquiry (just             your appointment ( again
           reminded me so much of                    proves management's
           a Little Britain Character)                   ignorance towards
             and no apologies. This                      customer/patient!!)
            was not first time I have
               received a such poor
          service (reception) in this
                              surgery.
               Doctors, however, are
nses Report for GP
                                          End Date: 12/1/2010

                                             I'm appalled at the service
                                            given by the front desk. Not
                                            sure if it's entirely their fault
                                                or if it's a general lack of
                                          professional standards in the
                                                         medical center but
                                           appointments are chronically
                                                 late (especially with the
                                          nurses, doctors are generally
                                                    on time, bless them).
                                          Sometimes delays can reach
                                          up to 45mn (and how are you
                                            supposed to justify that with
                                                 your managers?) so my
                                             advice would be that if you
                                          have an appointment for 9am
                                               expect to go in at 9.35/40
                                                                         am.

                                              When they're not just late,
                                           appointments are sometimes
                                            rescheduled out of the blue,
                                               leaving it to the patient to
                                                         make alternative
                                             arrangements... Staff at the
                                          front desk is so amicable and
                                            pleasant that they somehow
                                                 make it look like it's your
                                                fault. The front desk staff
                                          should remember that people
                                             coming to a medical center
                                             are usually in pain and that
             I'm so pleased with the                                            I've found all of the medical
          increased opening hours.                                                staff very helpful and easy
            I don't work locally, and                                               to talk to, even with their
          my work doesn't give time                                                     heavy workload, as it
                 off to attend doctors                                          appears to be an extremely
            appointments, so being                                                 busy surgery. I don't mind
               able to visit the doctor                                              waiting a little while as I
            after work is so helpful.                                           think everyone should have
                                                                                adequate time speaking toa
                                                                                                   practitioner.

               Have seen 5 different
              Dr's at this pratice and
             have been treated with
            the utmost respect at all
          times. Incredible care and
               compassion. Grateful
                               thanks.
nses Report for GP
                                         End Date: 12/1/2010

            Unlike most consultants                            Keep up the good work.
              (and their Registrars) I
               have had to deal with,
                   ALL the staff (both
          medical and non-medical)
           treat me with dignity and
             without judgement. It is
                the only place I have
          found in the NHS where I
             feel that they are doing
            something FOR me and
                          not TO me.
           We can communicate by
                   phone, on-line and
                 receive appointment
            confirmation texts to my
                              mobile.
           I can book appointments
            on-line as well as repeat
             prescriptions. Finally a
               21st century practice.
nses Report for GP
                                      End Date: 12/1/2010

                                         Last thursday, I went to this
                                                 Medical Centre. It was
                                        something urgent, because I
                                           couldn't hear from my right
                                            ear (imagine how scared I
                                                  was). It was still 14:00
                                      o'clock, and they told me that
                                              it was imposible to see a
                                                 doctor (by the way, it's
                                      opened till 20:00). I told them
                                             that it was an emergency
                                       because I couldn't hear and I
                                         didn't know what was wrong
                                           with my ear, but they didn't
                                          care. So, the reception told
                                                  me that I had to go to
                                             Charing Cross Hospital. I
                                            asked for the address five
                                         times but they never gave it
                                            to me. I asked them many
                                      times because I'm new in this
                                       area and I had no idea about
                                      where was the hospital. They
                                        told me: go to the city center
                                              and ask to the people!!!!
                                                 Honestly, I really don't
                                           understand how can these
                                           people work for NHS. I will
                                                   choose another GP.



             Some of the doctors are I explained the name of my         GPs should listen to their
              brilliant, others are not.      problem to the GP who patients - we are not trying
          It's a lottery as to who you clearly didn't believe me - the to 'self-diagnose' but often
                             get to see!   GP asked how I knew that             can give GPs more
                                                this was what I had. I       information about our
                                            explained that I had been symptoms/problems as we
                                             told this diagnosis many are living with them every
                                           years earlier by a GP who                           day.
                                         explained in detail about the
                                                problem and what the
                                         options were - at that time, I
                                Nothing    Very poor quality surgery,
                                           always running late, often
                                                        misdiagnosed.
nses Report for GP
                                End Date: 12/1/2010

             My designated GP           Administration once        I have received good
                  pleasant and treatment/next stage agreed. treatment from this practice
                understanding.                                 but different practioners (
                                  Example: was told I would     nurses and Drs ) appear
                                   be referred for a hospital  not to be quite as 'joined
                                procedure in December but         up' as they should be.
                                  paperwork (actual referral)             Example: nurse
                                 not done until late February       disagreeing with Drs
                                    and then hospital had to        recommendation for
                                          chase paperwork. frequency of routine blood
                                                                                     test.




                                                                 I think this practice simply
                                                              has too many people on the
                                                               books. The booking system
                                                              is a nightmare - you have to
                                                                   wait in a queue to get an
                                                                         appointment on the
                                                                     morning of the day you
                                                                want it, and if you miss out
                                                                   on the available slots for
                                                                that morning - nothing you
                                                                    can do except wait until
                                                                    1.30 to repeat the entire
                                                                       process again for the
                                                                afternoon slots. They dont
                                                                   allow you to just book an
                                                                      appointment for say, a
                                                                       week or a fortnight in
                                                                                    advance.

                                                                 Its a shame really as the
                                                                  doctors are great, every
                                                                 single one I've seen has
                                                                 been helpful and patient.
                                                                The nurses are very good
                                                                                      too.

                                                                         My only negative
                                                                experience with service is
                                                                 with the health visitors in
                                                                   the baby section - they
                                                               have limited times to visit -
                                                              1.03-3pm twice a week and
                                                              again, because its so busy,
nses Report for GP
                                          End Date: 12/1/2010

              Friendly, professional       Waiting times can be longer               Great service, would
            service. Good range of          than expected due to high               strongly recommend.
                 facilities. Clean and              number of patients.        I would also like to thank
             spacious waiting area.                                             my doctor personally for
              Rarely any delays, no                                         their continual provision of
               issues when booking                                               a first rate professional,
              same-day emergency                                          friendly service. Were it not
                                 appts.                                      for them, i would still be in
                                                                                  the process of seeking
                                                                                   further diagnosis for a
                                                                             potentialy life threatening,
                                                                                    respiratory condition.
                                                                                         Previous medical
                                                                                 professionals could not
                                                                               provide me this and i will
                                                                          forever be indebted to them
                                                                                      for minimalising the
                                                                          chances of me ending up in
                                                                                 an early grave. I cannot
                                                                              thank them enough for all
                                                                                  their help and support.
nses Report for GP
                     End Date: 12/1/2010

                           This practice refuses to           Despite a documented
                       allocate a GP to registered       history of migraines, one of
                             patients, which can be       the GPs here put me on a
                         frustrating, and in no way          medication known to be
                      meets the target of offering          problematic for migraine
                            appointments within 48        sufferers. This was picked
                               hours. I called for an    up almost immediately by a
                       appointment today and the         nurse and by the next GP I
                          first available one is in 6   saw but only after I suffered
                     days time, at a time I cannot      from side effects for a week
                     make. I will therefore have to                   before my next
                                  wait 8 days for an           appointment, Be very
                          appointment which I can           careful to ensure the GP
                           attend, but which is at a        dealing with you actually
                       different surgery to where I             checks your medical
                        am registered. Simply not                             history!
                     good enough - especially as
                     the receptionist did not even
                        bother to ask if the matter
                           was urgent or whether a
                          nurse would be suitable.
nses Report for GP
                     End Date: 12/1/2010

                     I am almost never able to get
                     an appointment. They always
                           try to send me to another
                       hospitals and do not want to
                         do the job by themself. It is
                                something like a bad
                        information desk, and not a
                                        GP practice.
nses Report for GP
                            End Date: 12/1/2010

                 Nothing.                         My son was born premature
                                                    - I have only taken my son
                                                    to the doctors a handful of
                                                  times, and each time I have
                                                         taken my son I was not
                                                   taken seriously - treated as
                                                        a first time mother 'over
                                                        reacting'. The last time I
                                                  took my son to the doctors I
                                                    was told there was nothing
                                                    wrong with him, however 2
                                                    days later we were visiting
                                                    his grandparents and took
                                                       him as an emergency to
                                                      another surgery and they
                                                  gave him antibiotics straight
                                                         away as he had an ear
                                                      infection. At Cable Street
                                                        surgery they didn't even
                                                     bother checking my son's
                                                                             ears.

                                                    I am not satisfied with the
                                                     level of care provided by
                                                   the surgery. I also find the
                                                  receptionists very rude and
                                                                     unhelpful.
nses Report for GP
                                            End Date: 12/1/2010

                  I have just moved to
                London and being half
          way through treatment for
          a severly abnormal smear
             result it has been pretty
                     pressing that I get
             registered with a doctor
            ASAP and my treatment
              transferred. Easier said
                             then done!
            Apart from being treated
              badly and rudely by the
           reception (both in person
           and over the phone), it is
             also near on impossible
             to get an appointment. I
                    have been trying to
            complete my registration
                 by having this "health
              check" for 1 month and
                    have succeeded in
             getting this appointment
                 only yesterday after a
                particularly ugly battle
                      with reception.....
                      I'd called the day
            previously to be told that
            the nurses schedule this
           week was completely full
           and the one for the week
               after hadn't been done
            yet. I was advised to call
             the next day to book an
nses Report for GP
                                          End Date: 12/1/2010

                  The quality of care          The surgery is always
             provided by the doctor I running behind schedule and
           see most regularly at the I usually had to wait at least
          practice is fantastic. Their        half an hour to see the
          manner is wonderful, they     doctor, even if i had one of
            take the time to listen to the first appointments of the
          and discuss my concerns                                day.
           with me and I always feel
                  that they are doing
          everything they can to get
          to the bottom of whatever
              I have consulted them
            about. They are friendly
               and professional and,
              now that I have moved
                  house and have to
                register elsewhere, I
           really appreciate what an
              excellent GP they are.

          Other doctors I have seen
            at the practice were also
              good and I have never
           had to wait more than 48
               hours to see a doctor,
          provided that I am flexible
           about which doctor I see.
             The wait is longer if you
                want to see your own
                    doctor, but this is
            inevitable. Receptionists
          are professional and treat
                   The doctor is and
             patients with dignity very
          professional, friendly and
           considerate. The surgery
           is prompt and i am yet to
           have a wait of more than
                              15mins.
nses Report for GP
                                     End Date: 12/1/2010

            It always looks clean.    I recently moved to the area     unwelcoming receptionists
                                       and registered with this GP,     who just say to "ring
                                              I, however, have been    the other surgery" to
                                     unable to get an appointment         get an appointment and
                                          since registering 3 weeks    then I find out on my most
                                     ago. Apparently I need to get             recent visit that the
                                       a health check from a nurse       receptionists are able to
                                      first and this seems to be an        check the appointment
                                       immpossible task, no doubt          availability at the other
                                      once I get my health check I      surgery - regardless I still
                                        will be unable to see a GP,      couldn't and can't get an
                                     which is what my original aim             appointment there.
                                     was. I am at a complete loss,
                                      I need a repeat prescription.

                                     I do not understand the need
                                        for the health check I have
                                       been registered with Dr's in
                                           London for 7 years now,
                                         surely a copy of my health
                                            records would tell them
                                            everything they need to
                                     know? And why can a Dr not
                                      do this health check, seeing
                                           as the nurse is so busy?

                                              It is a Catch 22 and
                                     unfortunatly there is nothing I
                                            can do to get out of it.
nses Report for GP
                                        End Date: 12/1/2010

          Cleanliness of the surgery     Nurse appointment system.          I have been calling the
          and the friendliness of the                                          surgery and its sister
                                  GP                                     surgery for appointments
                                                                                for travel advice and
                                                                          vaccinations. Apparently
                                                                        the system on which they
                                                                      run on is "Call-every-
                                                                        morning-at -8-till-you-get-
                                                                     one". I have called on
                                                                       a Thursday only to be told
                                                                     to call next week when they
                                                                         have a new schedule out
                                                                           for appointments for the
                                                                       week after next. (so much
                                                                         so for the "book an
                                                                      appointment up to 2 weeks
                                                                        in advance" leaflet I
                                                                      get in my mailbox) When I
                                                                         asked when should I call
                                                                         next week, the person on
                                                                                    the phone said on
                                                                       Wednesday or Thursday. I
                                                                      called on Tuesday morning
                                                                            only to find out the new
                                                                            schedule has just been
                                                                               filled up and no more
                                                                                   appointments slots
                                                                       available. I was told to call
                                                                         every morning to check if
                                                                              there are empty slots.

                                                                     I cannot call every morning
                                                                        at 8am. Inability to obtain
nses Report for GP
                                           End Date: 12/1/2010

           i have recently registered i would say to get nurses that    excellent receptionists
                 with the surgery, the are qualified to done most of
                  reception were very      the medical stuff and do
             helpful, they are friendly                 longer hours.
                 and cheerfully all the
             time, so far the services
               that is provided it very
                  good, better than by
             previous gp surgery and
                  the staff's use to be
            miserable and sad when
           you attended the surgery.

            i think it is better to have
                  two surgery working
          together, help the patients
          to get better access to the
          services that are provided
           and the practices are not
                     far which is good.

            i have seen 2 gp's which
                 they were helpful and
                explained my situation
                   and gave few point
             (leaflets) to help me and
                           to get better
nses Report for GP
                                   End Date: 12/1/2010

                                    I regsitered with this doctor 3          When I attended the
                                     years ago and mentioned at surgery the doctor told me
                                     the time of registration that I that although the test was
                                    was worried about persistent abnormal there was nothing
                                           chest pain. The practice   they could do as the only
                                        nurse told me to get blood        treatment was diet and
                                          tests but did not give me exercise. I explained that I
                                               information on how. have a healthy diet very low
                                                                         in fat and I am not over
                                        Three years later following          weight and regularly
                                           my father's death from a         exercise. However no
                                     heart attack I had a week off     further treatment options
                                     work. A month prior to this I               were discussed.
                                         called in to the surgery to
                                        request the over 40 health I explained in detail about
                                        check and to see if I could     how worried I was about
                                            ask someone about my the chest pain I had felt for
                                    heart. I was met with a blank more than 3 years and the
                                      refusal to acknowledge that fact that my father had died
                                          the over 40 health check    relatively young and now
                                          even existed. I explained    my cholesterol level was
                                      what it was about and that I          abnormal. The doctor
                                    would need blood test for my        agreed to send me for a
                                   cholesterol. The staff refused          heart echo which took
                                      to book me an appointment place at the end of April. I
                                              with the nurse on the had not received the results
                                   grounds that these could only by today's date so rang the
                                     be book a week in advance.           surgery to ask about it.
                                       In the end I had to book an Again all I was offered was
                                     appointment with the doctor.       an appointment with the
                                      I went home and printed off doctor, time off work, delay
                                       the relevant sections of the      etc or the receptionist's
                  Always treated           As above, I hate paying diagnosis that the scan was
            courteously by all the premium rates for telephone
                            staff.           calls to the practice. I
                                        understood that the use of
                                     these numbers was going to
                                                        be stopped.
nses Report for GP
                                             End Date: 12/1/2010

             As the surgery only take
               appointents on the day
          this means that the phone
              lines are usually choc a
          block when calling at 8am
                 (opening time) - Many
                times I have called the
               surgery and tried to get
                through for 30 minutes
                    solid to be then told
              "sorry we are fully
            booked, please try again
               in the morning". I
              have also called before
                   and been refused an
                  appointment due to it
           being 'teeneage' clinic for
                  the whole day. Funily
           enough you would expect
           the waiting room to be full
                     with all the patients
                 calling but everytime I
                 have been the waiting
                       room is deserted.
                Although the reception
                    staff and nurses are
          incredibly helpful and kind
              the same doesn't go for
          the doctors I have seen at
           the clinic. The last docor I
             saw did not even look at
          me when I came into their
            office and didn't seem to
nses Report for GP
                                             End Date: 12/1/2010

          I register with this practice
               yesterday and found it
            very efficient, helpful and
                    friendly. I was very
           surprised when I was told
             that I can see the doctor
                right after completing
                       application form.
          I hope my first experience
              will continue with every
                                    visit.




             Just registered with this
                   practice, and I was
          delighted how quickly and
                efficiently I was taken
          through the process. The
             last surgery I registered
           with took around a month
             for me to register, see a
              nurse and get in for an
               appointment, so in the
          end i didnt bother. Here it
                    was all done in my
          lunchbreak! The staff are
           lovely, very happy to help
                       and answer any
            questions, the practice is
                 extremely clean and
                         proffessional.

                    All in all a great
           experience, I would have
                       no hesitation
               recommending this.
nses Report for GP
                                End Date: 12/1/2010

              Fast and effective Can't think of any, everything Plese keep up with the grat
                        service.            was perfect so far.           job and service.
nses Report for GP
                                           End Date: 12/1/2010

              I walked in and told the
          receptionist my case, and
                they dealt with it right
                               away !
           I got everything I needed
            (registration, body check
                 up and appointment)
                       within an hour.
          I had a few questions and
                  they helped me and
                      explained to me
               everything I needed to
                               know !
nses Report for GP
                                    End Date: 12/1/2010

          I have recently regestered       Complete respect with I would like to thanks them.
               with Canberra medial patients. very easy to get an
             centre and I found that I    appointment at any time
            choice the best GB that i             during the day.
            had ever regester with in
                  UK. I find complete
          dignity and respect when i
           have any appointment for
               me and for my family.
            They are great really and
                       very nice. The
            receptionnist are so kind
            and usually help. All the
             doctors that i have ever
             meet are very good and
            usually take with me and
              give me the time. I did
             not see that in previous
               clinic that i tired in the
                                    past.
                                 Thanks
                                    Alaa
nses Report for GP
                               End Date: 12/1/2010

                     Nothing                Customer service, This doctors surgery is not
                                      appointment schedule -          designed for working
                                virtually impossible to get an     people - I cannot get an
                                       appointment when you appointment, I cannot get
                                     require, obtaining repeat    repeat prescriptions over
                                                prescriptions, the phone, I'm told to come
                                                                 in as an emergency even
                                                                when it isn't, waiting times
                                                                                 are terrible

                                                               To be honest I am currently
                                                                    seeking an alternative
                                                                                  surgery
nses Report for GP
                              End Date: 12/1/2010

                               This practice seems to work
                               under the assumption that it
                                is quite easy to get time off
                                      work to see a gp. For
                                anyone who wants to see a
                                   specific GP outside work
                                        hours this is next to
                                                 impossible.

                                 The receptionists treat the
                               people there with the utmost
                                 contempt particularly if the
                                      people have difficulty
                                    understanding english.

                                  NOT to be reccomended.




                Excellent !     Obtaining an appointment !      Best practise in the
                                                                        Midlands !
nses Report for GP
                                          End Date: 12/1/2010

                                  N/A Seating area for ill patients is
                                                  by far the worst.




            I have no problems with
                   the doctors but the
                reception staff are far
                         from helpful.
                    The premium rate
               telephone service is a
                   disgrace, waiting 5
           minutes on the telephone
                          is the norm.
nses Report for GP
                                       End Date: 12/1/2010

                     Be considerate and       This can be avoided if the
                      helpful won't harm       prescription is ready and
             My husband is suffering signed in time, and the first
            from a nasty bad cold as              receptionist was more
           the result of the following                       considerate
          event. He is 68, disabled
                (walking with clutches)
           and vulnerable to flu and
                  cold. He emailed the
             surgery for his repeated
             prescription 3 days prior
                        to collection. The
                prescription was ready
                 but not signed when I
          went to pick it up from the
             surgery on Tue morning
                   (well after 48 hours).
                   With my plead of my
            husband's condition, the
               receptionist could have
          asked the doctor to sign it
               off there and then. But
             she refused to help. My
             husband had to struggle
                       to the surgery that
                      afternoon, another
                receptionish was more
                 helpful, she asked my
             husband to wait and got
                  the doctor to sign the
             prescription. But during
                   that waiting time, my
              husband had picked up
                 I do not want to use a     Being able to use a normal        Please change the
             premium rate number to local telephone number and             premium rate number.
                    ring my Gp. I think it being allowed to see any GP
          should be a local number            rather than my own all the
                as an alternative as by time. The receptionist always
              the time you have been         insist that you have to see
                            passed by the     the GP you are registered
                      switchboard to the with even if you would rather
           surgery you then have to                   see someone else.
                      wait again and it is
               expensive, especially if
          you have a chronic health
           problem and have to ring
                        the surgery often.
nses Report for GP
                                          End Date: 12/1/2010

            I am currently registered
          at Carlton House but I am
                      in the process of
               registering with a new
           practice. I have found my
                     GP to be rude and
           incompetent. There have
                 been two occaisions
                     where my GP has
                 neglected to take my
              health issues seriously,
            resulting in myself being
               admitted to A&E.
                  A&E staff were
          appalled and horrified by
                   the lack of care and
              support I had received.
           There are several GPs at
                this practice but I had
             difficulties changing my
                 GP to a different GP
            within the same practice.
            However I have lost faith
              with this surgery due to
           the high turn over of GPs
          which is testimony in itself
          to how poorly it is run and
                  the standard of care
                              provided.
nses Report for GP
                                       End Date: 12/1/2010

            This practice is very well The waiting area could have    Overall summary is this
            run and looked after and                     done with        practice provides a
           it is obvious that the GPs   modernisation...however, it fantastic patient forcused
             and managers have the was much better than most service - can't really fault it
          patients interests at heart.                GP practices
                       Every GP, and
            specifically my GP, have
              been very professional,
                           friendly and
                   approachable. I can
            safely say that this is the
            best practice I have ever
                 been to as I have not
          always been based in this
                                  area.
                    Where appropriate
                  second opinions are
               sought from other GPs
                    and the GPs place
          importance on the service
             element of their job and
           treat patients respectfully
                        and give them
          proportionate consultation
                 time according to the
                               problem

             The Doctor immediately          There has never been a
           refered me to the hospital      permanent female Doctor
                    and I received an         just sometimes filling in
          appointment in just over a        Doctors. I really feel that
            week. My problem was a            especially as we are so
          false alarm but it was very          limited to choosing our
                good how the Doctor       surgeries (which really is a
               dealt with it promptly, I matter that seriously needs
              was not left in limbo for      to be addressed) there
               weeks on end. On the              should really be more
             other hand if had turned      females. Some ladies are
                 out to be bad news I extremely embarrased about
              would have been seen going to a male with certain
                                 faster.           problems. This puts
                                         unnecessary stress on them
nses Report for GP
                     End Date: 12/1/2010

                         Get a better management Management extremly rude
                      with alot more manners than when transferred through,
                           the ones they have now      told who i was then the
                                    extremly rude!   phone slammed down on
                                                   me. I do not appreciate this
                                                   as i wouldn't be ringing if it
                                                    wasnt important and didn't
                                                   need to speak with them. I
                                                      have better things to do
                                                                   with my life.

                                                         Shame though because
                                                      now the impression i have
                                                    is well if the management is
                                                       this rude and has no time
                                                        for you then what are the
                                                         rest of the staff like here
                                                               considerin they are
                                                     suposed to be heads of the
                                                                           surgery?

                                                       Its discussting behaviour
                                                      and i am truley offended!!
nses Report for GP
                                         End Date: 12/1/2010

             The doctors are always                                    I have been with the
             very helpful and caring.                            Cathedral Medical Centre
           The doctors have always                                for nearly 2 years and up
              been brilliant with my 2                         until a few months ago had
           young children and taken                            always been happy with the
              all measures to ensure                             service. The centre have
             they receive the correct                                recently changed their
            medicine and treatment.                                  booking method which
                                                                makes it difficult to book a
                                                               doctors appointment. After
                                                                 you have rang the centre,
                                                                 whether its an emergency
                                                                          or routine doctors
                                                               appointment you need, you
                                                                   have to wait for a return
                                                                   phone call from a nurse,
                                                                       who will then try and
                                                                    diagnose your problem
                                                                 over the phone and judge
                                                               whether or not you need an
                                                                appointment, without even
                                                                   seeing your symptoms!!

                                                                Once you manage to book
                                                                 a doctors appointment the
                                                               service at the centre is very
                                                                 slow. I recently took my 5
                                                                       month old son to the
                                                                surgery with a rash all over
                                                                  his body. I had to wait in
                                                                  the waiting room for over
                                                                       an hour. Once I had
                                                                          complained to the
nses Report for GP
                                          End Date: 12/1/2010

               The GPs and staff are
              rude. They have made
             the wrong diagnosis on
            more than one occation.
          As a result i wasted a day
              at Addenbrokes! Quite
           frankly you'd be better of
          googleing your problems.
                 I have found this the
            worst place I have been
                  to. I am changing to
                       another doctors.
nses Report for GP
                                 End Date: 12/1/2010

             Receptionists were       Not good at continuity of    I had to be really persistent
                always helpful. care. Never get to see same             to get referred for breast
                                    doctor and no feeling that         cancer I was seen by the
                                          anyone in practice is     duty doctor when I found a
                                   particularly bothered about     breast lump. I was made to
                                     patients. Always seem to                feel neurotic, despite
                                        only consider the most        knowing full well what the
                                   obvious cause of problems          lump I had found meant. I
                                      and are quick to dismiss       spoke ot another doctor in
                                  symptoms. I have a serious            practice and then had to
                                       lung condition that was        make a third appointment
                                repeatedy missed by most of           where I took along copies
                                        doctors in practice and          of the national and local
                                symptoms put down to being                  referral guidalines for
                                     overweight. As happens,              breast cancer. I had to
                                         symptoms are entirely         insist on referral and was
                                       unrelated to weight and     diagnosed two weeks later.
                                 disease has progressed due         I had a breast examination
                                     to lack of offering even a               without the offer of a
                                             basic chest x-ray.      chaperone by a locum GP
                                                                          when I found a second
                                                                       lump just before I started
                                                                    chemotherapy. The doctor
                                                                      made me an appointment
                                                                  for a fortnight's time ( after i
                                                                              should have started
                                                                  chemo). By a simple phone
                                                                   call to surgeons secretary I
                                                                      was able to get myself an
                                                                     appointment the next day.
nses Report for GP
                     End Date: 12/1/2010

                                                     The workflow at this
                                             practice is shameful. They
                                              promised test results in 3
                                                 days but on the 4th day
                                               they confessed they had
                                           lost the test. The doctors do
                                               not ask simple questions
                                               about symptoms, nor do
                                             they provide useful advice
                                                or medication. My more
                                                   recent visits to a fully
                                             qualified doctor have been
                                                              little better.
nses Report for GP
                                            End Date: 12/1/2010

           Having recently moved to
             the area but not needing
                 to visit a doctor for 20
                  years (and then only
           relating to maternity care)
               I found myself needing
              advice and care for new
              and worrying symptoms.
                    My doctor was very
                attentive, listened and
           acted without delay. Test
             results were relayed with
            a personal telephone call
             from the doctor, on more
            than one occassion and I
                      am now receiving
              fantastic treatment from
            both the practice and the
                                hospital.

           The practice itself is new,
                clean and a pleasant
                   place to visit. The
              pharmacy staff and the
           reception staff are always
           cheery and you are never
                         made to feel
               uncomfortable or that
                 they are too busy to
                                assist.
nses Report for GP
                                     End Date: 12/1/2010

            Not much - the surgery          Hand delivered hospital       My experience of GP
                    looks modern       discharge letter - lost. Copy      practice leads me to
                                         delivered which asked the     question whether we are
                                          GP to take over care and getting any sort of value for
                                          refer me to hospital. One                     money.
                                           month later no letter had
                                                           been sent.
                                     Called me in for blood tests -
                                      didn't want them and when I
                                         asked the nurse what was
                                            testing for - nurse didn't
                                                                know.
                                            When blood tests show
                                         problems, asked to repeat
                                             test, when that showed
                                         problems, asked to repeat
                                            again, ..and again...and
                                      again until I refused to have
                                          more tests unless the Gp
                                            acted on the results. No
                                                         action taken.
                                      Repeat blood tests required,
                                         "because the hospital had
                                               lost the blood sent in"
                                        Blood test showing serious
                                       deficency - asked to repeat
                                        test - refused and asked to
                                       speak to GP. GP asked me
                                     what I thought they should do
                                       - I suggested that they give
                                           me a prescription for the
                                     deficiency of potassium - GP
nses Report for GP
                               End Date: 12/1/2010

                It was open.              Attitudes. Décor.    My doctor usually looks at
                                               Atmosphere.         me like I am about to
                                          Professionalism.      unravel a new chapter in
                                                                my fictional 'in-my-head'
                                                                               symptoms.

                                                                   Often gives a big sigh,
                                                              sometimes holds their head
                                                               a bit, and generally makes
                                                               me feel like I must be lying
                                                                         through my teeth.

                                                              Reception staff don't realize
                                                                  how they come across,
                                                               which isn't great. Because
                                                                    of all this, I'm moving
                                                                doctors. I've had enough.
nses Report for GP
                                     End Date: 12/1/2010

              the nurses are good,           service attitude of ALL     the area we live in is under-
            particularly one is very          receptionists; ease of           supplied with GPs and
           helpful and resourceful,      obtaining an appointment;                does not fall in most
              excellent here, just a provide health service out of        catchment areas; when we
             shame they are not a             office hours, as these     moved here I was only able
                    qualified doctor 'formally' exist (I was told) but        to join this practice; the
                                            was never ever able to             service is so bad that I
                                             actually get through to     consider moving, because I
                                                              anyone      do not feel my child is seen
                                                                                  at times and treated
                                                                           effectively as an ill person
                                                                                             should be.
nses Report for GP
                                        End Date: 12/1/2010

               Doctors are great, but   My father, in his eighties and
             getting appointments is    recovering from surgery, was
           terrible. My parents have    unable to get an appointment
           been with this surgery for     for ten days of many phone
             many decades and are        calls. Multiple reception staff
                  very happy with the   were adamant they must wait
               doctor, but now when                   two weeks for an
              they need to see them     appointment. Two weeks is a
               urgently they are very     very long time post-surgery.
                     unhappy with the               Only by eventually
           appointments procedure.         threatening to complain did
                                              they get an appointment
                                        sooner. Reception refused to
                                           consult the patient's doctor
                                          about the urgency. Records
                                          were incorrect so the doctor
                                         tried to phone them back on
                                                   the wrong number.
                                              Please, please, can this
                                                  practice review their
                                             appointments procedure?
                                               Can they offer the NHS
                                               pledge of appointments
                                                         within 2 days?
nses Report for GP
                                          End Date: 12/1/2010

           If not a regular visitor the               All of the above.
            making of appointments
                 is a long winded and
              confusing matter. The
           answer phone only gives
          a choice of an emergency
                        or to cancel an
                  appointment and no
              advice on how to make
              one. it gives no advice
             on when to call to make
          an appointment. The web
             site info says it was last
           updated 2 1/2 years ago.
                      To be offered an
          appointment two weeks in
             the future is not helpful.




          TThe chairs in the waiting        Takes ages for them to    I have moved around the
                    room are okay answer the phone (if they do country several times, and
                                           at all), appointments are have been registered with
                                        frequently cancelled at the        half a dozen different
                                         last moment (less than 48       practices in the last ten
                                        hours notice), and the staff years, I can safely say this
                                     are not very helpful when this       is the worst I've come
                                       happens. Appointments are           across. If you have a
                                       usually not available unless choice, my advice would be
                                     you can wait at least 2 weeks              to seek attention
                                     (three if you would like to see                  elsewhere.
                                         the doctor of your choice).
                                           Some of the doctors are
nses Report for GP
                                       End Date: 12/1/2010

                   The newly qualified The partners take a leaf out
                        doctor who has of the above doctor's book,
                 tremendous bedside examine children rather than
          manner, is wonderful with         look at them and say "it's
                children, is reassuring    going around". Both times
           with parents, is clear with         incorrect diagnosis and
           diagnosis, approachable, distressed children because
          understanding and gentle.                they have not been
            It's a great, great shame         examined. The bedside
                  they are leaving the       manner is appalling with
                               practice.     certain doctors and their
                                         complete inability to engage
                                         with the parent and the child
                                              non-existent. It's a great
                                         shame that a mother should
                                             be nervous of taking her
                                            children to the doctor and
          The magazines and radio The receptionists attitude to             Like before 3 docs good,
                  2 in the waiting area           patients is less than but one in particular couldnt
                                             welcoming. They are like care less. Doesnt ask how
                                                    headmistresses or you are, doesnt even know
                                                       schoolteachers you other than by looking at
                                                                             [their] computer screen.
                                                                         Doesnt exhibit any emotion,
                                                                                 doesnt smile, doesnt
                                                                          welcome you, doesnt care.
                                                                             Knows you have severe
                                                                         disability, yet doesnt do any
                                                                                  check-ups or patient
                                                                             reviews. You're on your
                                                                          own. Doesnt say goodbye,
                                                                             and constantly stares at
                                                                                     computer screen.
nses Report for GP
                                         End Date: 12/1/2010

             I used to be impressed                              Timings
                with this surgery as I
                   would ring up and
                    invariably get an
                appointment within 2
                 days. On the last 3
          occasions however I have
            had to wait 6 or 7 days.
              Doctors are, however,
          excellent when you do get
                         to see them.




                                            I called into the practise to
                                              register being new to the
                                         area. I found the atmosphere
                                         uncomfortable and confusing
                                             having different desks for
                                                different practices. The
                                                    receptionist was not
                                            welcoming and verging on
                                           not polite. Another member
                                             of staff went by and made
                                         comments about the building -
                                          the 2 members of staff didnt
                                          seem happy. As I stood and
                                                listened to them take a
                                            patient call I felt that it was
                                               not the place for me, no
                                           warmth in their dealing with
                                             the patiant who they were
nses Report for GP
                               End Date: 12/1/2010

                     Nothing    Everything starting from the          The staff at the reception
                                              receptionists.             are exceptionally rude,
                                                                   ignorant and unhelpful. The
                                                                                GPs are usually
                                                                         preoccupied with filling
                                                                      papers rather than talking
                                                                     to the patients. Last time I
                                                                    have waitted for more than
                                                                   40 min and the consultation
                                                                       was no more than 3 min.
                                                                    The doctor was rushing me
                                                                          and said that they had
                                                                     other patients waitting and
                                                                   hence cannot answer all my
                                                                        queries. They could not
                                                                    wait for me to get out of the
                                                                     consultation room. When I
                                                                    asked for more informaiton
                                                                          they just printed out a
                                                                   leaflet from internet (which I
                                                                    can do myself), rather than
                                                                      explaining the problem to
                                                                          me face-to-face. Very
                                                                        unpleasant experience.


                               Training required in customer
                                facing skills for the reception
                                staff. They are there to take
                                 appointments they are NOT
                                    doctors. Found them un-
                                    helpful and seem to have
                                          quire sever attitude
                                problems. Pateints are NOT
                                     a problem, they are they
                                  because it is a GP surgery
                                       and they want to see a
                                                       doctor...
nses Report for GP
                                         End Date: 12/1/2010

                 Friendly staff, clear Takes ages to get through by
                         diagnoses.                       telephone
                                       Opening hours are restrictive




               The reception is very
            helpful, but there seems
                  to be only one htat
              answers the phone so
             you can be tryign for a
                while to get through.

            Most of the doctors here
              are very nice and give
             you the impression that
                          they care.

                 Very handy evening
               surgery on a Monday
           night when I lived nearby,
            and with a very efficient,
                 but very nice doctor.

           I want to say, I am glad I                                  I really like the sit and wait
             am at this doctors. they                                             service they offer.
           have doctors to help with
            every thing and they are
          helping train new doctors.
                 I know people with
          disorders and over things
              and they have people
                 who can give more
            information and doctors
                    with other useful
                         knowledge.
nses Report for GP
                                           End Date: 12/1/2010

              Iwould like to say a big                                          Found it a bit
          thank you to my doctor for                                    claustrophobic in the
                 all their advice i have                         waiting room area since the
              received in the past on                             new dispensary has been
               the very few ailments i                            built and found them quite
             have had,always taking                                                      slow
                time to listen fully and
                         they give easy
                        understandable
            advice,never in a rush to
            push you out and makes
             you feel as important as
            the next patient Only too
               sorry to be leaving the
           area and hopefully we will
                find another doctor as
                      good as this one.

                           Thank You

               Perhaps it should be                                       I hesitate to suggest
              made clear to patients                                anything that may add to
             that appointment times                                    existing workloads, but
           are estimated times. It is                                  perhaps a database of
            not possible to say how                                    patients email address
                     long a particular                           could be compiled at some
                consultation will last.                           stage. This may be helpful
            Also the Practice should                                in sending out reminders
                 give priority to more                               for routine appointments
          urgent cases. Despite this                                 and notification of future
            the appointment system                               events, such as flu jabs etc
                     works very well.

              Frontline staff are very
             good and helpful despit
             the apparent presure of
                      their workload.

           I have no criticisms of the
                              Practice
nses Report for GP
                               End Date: 12/1/2010

                     parking       some staff need to realise    Reception staff appear to
                               not everyone in Dagenham is        put anyone with a foreign
                                    trying to play the system sounded surname or brown
                                                                skin into the default 'illegal
                                                                       immigrant' category.
                                                                  My partner is white (I am
                                                                   not), despite both being
                                                                 born in the same hospital,
                                                                     and living at the same
                                                                 address, we both came in
                                                               with identical ID (one utility
                                                                       bill each and driving
                                                               licence). I was made to go
                                                                         home and provide
                                                                considerably more ID than
                                                                                     he was.

                                                                      This centre also has a
                                                                'screening questionnaire' it
                                                                       uses before deciding
                                                                  whether to take you on or
                                                                not, the questions included
                                                                     asking whether i had a
                                                                 mortgage, where exactly I
                                                               worked, I found some of the
                                                                 questions overly intrusive,
                                                                       unnecessary and not
                                                               relevant to providing health
                                                                care. I specifically asked if
                                                               this was a 'survey' and was
                                                                  told it wasn't, but may be
                                                                        used if for example i
                                                                  requested a sick note for
nses Report for GP
                                   End Date: 12/1/2010

            Receptionists are very doctor not keen on providing       i feel that when you feel
                   nice and polite nhs prescriptions for private      you are fed up with your
                                   prescriptions. doctor labeling        job, its best to choose
                                    first time mums as being too       another employment or
                                           much trouble instead of career instead of taking out
                                     reassuring them. doctor not on poor patients who really
                                   keen on helping patients with     have no where else to go
                                          more than one problem,           an dneed your help.
                                          instead are told to make
                                   another appointment. female
                                   patient being told to hurry up
                                       to remove under garments
                                      when sensitive checks and
                                    swabs need to be taken and
                                    in one instance being told to
                                    take swab test home and do
                                                        it yourself.
nses Report for GP
                     End Date: 12/1/2010

                                           I made my first appointment
                                            to register with this practice
                                            in December 2009. I got an
                                               appointment within a few
                                             days, and was told what to
                                                           bring with me.

                                             I arrived at the practice in
                                              time for my appointment,
                                                  only to find they were
                                           closed for a staff Christmas
                                                   party! Apparently the
                                             receptionist forgot to take
                                                 my phone number, and
                                                they were unable to call
                                                       and let me know.

                                           I made my appointment on
                                           a Monday for the Thursday
                                             of the same week. I find it
                                             hard to believe they were
                                           able to close the office with
                                                      such little notice!

                                            Staff were unapologetic for
                                              their mistake. I arrived at
                                              the practice cold and wet
                                                after getting caught in a
                                             rain/snow storm, and was
                                              not even invited inside to
                                                  warm up before going
                                                                   home.
nses Report for GP
                                         End Date: 12/1/2010

              Appointments are very                   1) Clearer and more
                    hard to make, the           transparent appointment
             reception staff are very                      booking system
             rude and least helpful -      2) STOP blaming excessive
                      they blame it on            registered patients as a
                 excessive registered       reason for poor service - do
          patients- don’t understand                    something about it
            why they can’t plan staff    3) Care more for the patients -
                 in accordance to the      listen to their feedback - act
           registered patients. Their     upon it - when a complaint is
          policy and procedures are       made investigate and do the
             almost nonexistent and                                 needful
            there is no transparency       4) Train the reception staff -
                         what so ever      tell them clearly the patients
           Made 3 complaints in the          are not at the mercy of the
                recent past regarding               receptionist - i am not
          their appointment booking       expecting special treatment -
                system and their only                    but you cant have
               reply has been we will               preferential treatment
              look into it and nothing    5) Be more efficient - After a
                        has changed!                 routine lab test I was
                                                informed that the Doctor
                                          would like to meet up. When
                                              I went there - all I was told
                                          was - that this message was
                                                    an error and they had
                                           nothing to actually tell me or
                                            discuss and everything was
                                                 fine - pity i had so much
                                                       trouble making this
                                                               appointment
nses Report for GP
                                       End Date: 12/1/2010

                 The previous person      i suppose they have too
          commented on being able many patients. when you are
               to get an appointment.     ill you are ill, you cannot
                 well i have found the schedule getting ill to a time
              opposite, i can NEVER          which suits the doctor.
                   get an appointment
          immediately. example: on
           Friday my wife was ill. we
                  were NOT given the
            choice of the duty doctor
             calling but were referred
           to the Walkin Centre and
            the same just happened.
                The walk-in centre did
          nothing; the doctor did not
              even examine her - just
              told her to go home get
                             better. ....
           Today she is REALLY ill,
              and i phoned again and
           was told again she needs
           to go to the walkin centre
          as usual. i was offered an
                       appointment on
                          Wednesday.
            REDICULOUS i just told
                  them she is really ill.

               the walk-in centre is
             designed to wast time.

               on the issue of them
           answering their phones. i
                            Nothing         This GP surgery is awful.
                                           The doctor was so rude to
                                         me. I was telling them I was
                                          having a hard time coming
                                           off antidepressants during
                                       my pregnancy because I was
                                        feeling depressed still. They
                                         told me to get on with it and
                                          come back if I was suicidal
nses Report for GP
                                          End Date: 12/1/2010

                              nothing                                          Reception staff are vey
                                                                             rude and ignorant . They
                                                                               will ignore you and not
                                                                           even acknowlege that you
                                                                           are waiting. You can never
                                                                            get an appointment within
                                                                                24 hrs usually you are
                                                                              offered an appointent a
                                                                                 week away..this is an
                                                                                         absolute joke.

                                                                            Dr cant wait to get up out
                                                                            and you feel like you are
                                                                                       just a number




            I am always treated with                            Nothing!
              dignity, listened to and
            given time and attention.
                  My GP is careful to
           explain treatment, reveiw
                 progress and refer if
           necessary. I rate them as
                absolutely first class!
nses Report for GP
                                      End Date: 12/1/2010

             The extended opening             My consultations have
            hours are really helpful. always felt rushed and I have
          There is a warm welcome        not felt fully involved in the
                    at reception and                decision process.
          appointments are easy to
                                book




                                                The doctor who I saw
                                             couldn't have cared less
                                        about my problem. I am in a
                                      lot of pain and despite having
                                              visited the same centre
                                            several months ago with
                                           exactly the same problem
                                      twice, this doctor told me that
                                          the medication I was given
                                             was a waste of time and
                                           paracetamol would be the
                                              best option for me but it
                                               might be an abcess so
                                            maybe go to the hospital.
                                          They followed this up with:
                                         "What do you expect me to
                                          do about it anyway?" So, if
                                        you have a problem then do
                                        not go here - they don't care
                                             and they won't help you.
nses Report for GP
                                             End Date: 12/1/2010

                      I agree with other      Change all the practice staff   This is a great and much
               feedback, the practice          to older more experienced,           needed surgery for
               reception staff (inc the         caring, understanding and     Manchester, please who
             management) are most                     professional people. ever has the power to sort it
           inexperienced, inefficient              Teething problems with      out do it quickly before I
           unhelpful and curt/abrupt            systems need to be sorted      move to a different Drs.
                 need to be trained in                                out.
            customer service. Often
          do not even answer when
             you ask a question, just
             look at you with a blank
                expression. They are
            young and disinterested
             and not right for the job
          they are doing. If you ask
           for the management they
              are even worse, with a
                  looking down at you
              attitude thinks they are
                   better than you and
            makes sure you know it,
                who employed them?
                         They verge on
           incompetent not knowing
             what each is doing, ask
                 you to come in, then
          when you do ask why you
                   have come in!! The
            doctors all bar one have
                   been great and can
                     recommend them,
                problem is getting the
                    i have a premises
             same Dr. The7 year old
                      daughter with ear
             problems and canot get
            an appointment to see a
                gp the reception staff
                where so helpfull they
          said go and see medidoc,
                      i dont think this is
            acceptable as this is not
           the first time i couldnt get
           a gp to see my daughter.
nses Report for GP
                                       End Date: 12/1/2010

           Some of the doctors are           The receptionists I have
            polite and professional.       talked to so far were rude
                                            and unsympathetic. The
                                           phones are not answered
                                         most of the time and I have
                                        had the phone dropped once
                                         when someone picked it up.
                                          The appointment system is
                                            not straight forward. You
                                       cannot turn up at the surgery,
              once you get past the Customer service, front line.        Get front line/telephone
          reception staff the doctors            you have less than 5 tech, - non robotic answers
                            are great.          seconds to create an           are not appreciated
                                           impression and sadly this
                                             comes out bottom every
                                                                 time.
nses Report for GP
                                  End Date: 12/1/2010

             Absolutely nothing     An appointment would have                  I have been with this
                                   been nice, I went to see one           practise nearly 50 years
                                     of the doctors 5 weeks ago        and the treatment that you
                                  and they told me to go back if         receive now has gone so
                                    it didn't clear up in 2 weeks.              far down hill that the
                                          Am still trying to get an    surgery needs to look after
                                          appointment. Spent 55           and listen to it's patients
                                       minutes on the phone this       and read the comments on
                                   morning trying to get through           this website. There isn't
                                  and when I did there were no        anything positive been said.
                                  appointments left. Bring back
                                      the old system at least you       My only other comment is
                                        could get an appointment             that as someone has
                                        even if it meant waiting 2     previously stated this used
                                                          weeks!!!    to be a really good practise

                                    Could the doctors liase with
                                        the receptionist and stop
                                    telling patients that they will
                                         get appointments to see
                                  them, I have been told by the
                                             doctors on previous
                                             occasions to tell the
                                  receptionist that I want to see
                                   you again and they will book
                                                           you in..

                                     The receptionists need to
                                     take note that I and many
                                   other people do not want to
                                           discuss our medical
                                   conditions with them so that
nses Report for GP
                                         End Date: 12/1/2010

               Medical services are           Patient check in system     The automated telephone
           second to none. Friendly                                       answering system is a rip-
              and helpful staff at all                                                          off.
                             levels.
                                                                               The premium number
                                                                                  phone system was
                                                                             introduced as "an
                                                                        improvement to the practice
                                                                              service". It hasn't
                                                                             improved the service to
                                                                           patients wanting to make
                                                                            an appointment and has
                                                                                increased the cost to
                                                                           patients who are advised
                                                                        that "all lines are busy
                                                                            please try later" ie
                                                                            every call is charged for
                                                                          and that means paying for
                                                                                 being advised to call
                                                                                              later!!!!

              I have found the staff
              extremely helpful and
               understanding in this
                          situation.
nses Report for GP
                                      End Date: 12/1/2010

              the new computerised i feel that the taking of blood          it is pointless having
          registration at reception is in these times would be safer parking facilities at durham
            quick easy to use (even          if the nurse wore gloves road if these are nearly all
                 for a ludite like me)      change with each patient.               filled with staff
                                                                       members.however i must
                                                                        congratulate the nh trust
                                                                         responsible for this new
                                                                       modern and user friendly
                                                                                              facility
nses Report for GP
                              End Date: 12/1/2010

               New premises     New premises are no good        I have the misfortune to
                                whatsoever when they are      work some 60 miles from
                                combined with old working my home address, getting
                                                practices. an appointment that doesn't
                                                             involve a round trip of 120
                                                           miles is nigh on impossible.
                                                            The receptionists make no
                                                            allowance for patients who
                                                              work out of the area, they
                                                                  seem incapable of any
                                                            flexibility and 7 days for an
                                                            appointment is the normal.
                                                           New premises should come
                                                                    with modern working
                                                               practices, this surgery is
                                                           not in the 21st century . . . it
                                                            needs to be, and quickly!!!
nses Report for GP
                                    End Date: 12/1/2010

                   i was treated with respect and mannors staff
          arrogance and no respect have towards me and others.
          by a member of staff who    to have confidentiality and
                was not keeping my        not to ask me in depth
              views confidential and        questions about my
             private they refused to       complaint or problem
           give me an appointment
            for my emergency. i am
                 considering moving
             doctors for the good of
                           my health!
nses Report for GP
                                           End Date: 12/1/2010

            Having been registered           more on line appointments
           with this practice for over
            2 years I have yet to be
               seen by the doctor to
              whom I am registered.
           The internet appointment
              system rarely has any
           appointments and I have
                     a recurring 2.30
              appointment yet never
              have I got into see the
          doctor before 2.45. There
                 are 3 health centres
              under this umbrella of
          Coastal so if you are able
          you might get a same day
              appointment if you are
                      willing to travel.
nses Report for GP
                                      End Date: 12/1/2010

                You can view your      Retrain your doctors to care I have nothing to say that is
            medical records &                 for their patients good about this practice it
              make appointments                                        ranks as the worst I have
                            online.                                 ever been with. The doctors
                                                                             will not listen to their
                                                                         patients and do not care
                                                                        about their patients at all
                                                                      ....none of them.. at least I
                                                                       have not found one yet in
                                                                        the 10 years I have been
                                                                              registered with this
                                                                                           practice.

                                                                               All they seem to be
                                                                       interested in is treating you
                                                                         like you do not possess a
                                                                        brain and to get you out of
                                                                               their door as fast as
                                                                         possible even though you
                                                                               have a very serious
                                                                                          condition..
nses Report for GP
                                         End Date: 12/1/2010

           not much to say, its not a       better time keeping by the
                 particularly inviting                         doctors,
                            practice.     not waiting weeks on end to
                                         book a doctor of your choice
                                               very curt service by the
                                              admin staff at reception
                                          (generally quite a miserable
                                                                bunch)
                                         poor ambience of the waiting
                                                                  room
nses Report for GP
                     End Date: 12/1/2010




                          Still don't provide bacon
                           butties and coffee!!!!!!!
nses Report for GP
                                     End Date: 12/1/2010

                    Usually get an The waiting times are poor, I have been deaf in one ear
            appointment if you ring there never seems to be any         for 5 weeks now, after a
                         first thing  doctors working and when week I went to a doctor who
                                         they do they seem fairly said I had lots of wax in the
                                                   disinterested.               troubling ear and
                                                                      suggested using olive oil
                                                                            drops or similar for 3
                                                                     weeks, if no improvement
                                                                      come back for syringing.
                                                                    After 3 weeks I went to the
                                                                            reception to book an
                                                                   appointment with the nurse
                                                                          only to be told that the
                                                                    nurse is very busy and we
                                                                     will contact you when the
                                                                      nurse is available. I think
                                                                    this is atrocious, I have no
                                                                  idea if this is going to cause
                                                                          my ear any permanent
                                                                  damage, I have received no
                                                                   help or advice at all, I have
                                                                      friends at other practices
                                                                          who have needed this
                                                                     treatment and have been
                                                                         given appointments the
                                                                       following week, I believe
                                                                            this goes against the
                                                                    practice policy. I work on a
                                                                             building site and full
                                                                         hearing is a must, I am
                                                                     currently looking at going
                                                                           private with this, even
                                                                        though I pay over £50 a
nses Report for GP
                     End Date: 12/1/2010

                     I cannot make a comment as
                        to treatment because I can
                     NEVER EVER get through to
                             the practice to make an
                              appointment to receive
                            treatment. The number
                           always rings busy (0845
                        6345634) whatever time of
                        day I have tried to phone. I
                       have even tried to phone at
                     8:00 AM in the morning when
                     the practice opens and timed
                          my call by the pips of Big
                          Ben and I still got a busy
                      signal ! I am lucky inasmuch
                      as I do not need (to the best
                               of my knowledge) any
                         emergency treatment but I
                          am 64 and I would like to
                            speak to a doctor about
                     some preventative measures
                             I should be taking, but I
                                simply cannot get an
                      appointment with one. When
                       I have the option to change
                       clinics which according to a
                               spokesman on BBC's
                       "You and Yours"
                        programme November 2nd
                         will happen within a year, I
                          will try and contact some
                             other clinics in the area
nses Report for GP
                                            End Date: 12/1/2010

          One doctor is so rude.and
             reception staff are very
                rude as well practice
          mangement are arrogant.i
              made a complain,they
                 never investigated .i
          made a written request to
                  them that i want my
            medical record which is
                hold by surgery, they
            never replied.in this site
                where is say how we
           perform is tottaly wrong.i
               dont know where nhs
                       choices get this
               information. One was
           good doctor, but they've
                  left ,i will be leaving
           soon,but not before i get
             my medical record and
                         put them right.




                                                i went to my gp surgery to      my gp is really nice and
                                             pick up a form for a sample.     friendly but the reception
                                                       firstly i was given a staff talk to you like either
                                               chlamydia screening form,           you are stupid or just
                                                          which was totally   crawled out from under a
                                                         innapropriate and     stone. i dont appreciate
                                                 embarrassing. then i was being spoken over when i
                                             given the wrong form for the am only trying to advise on
                                             test. on trying to explain this  a test which involves me
                                                        to the overtly rude  and which is pertanent to
                                              receptionist i was informed        my health. would have
                                                     "i do this every      been nice to have been
                                             day" so do I, as i work         listened to with some
                                               in primary care and i know                         respect.
nses Report for GP
                                           End Date: 12/1/2010

            I have phoned GP trying
             to receive prescription. I
               was asked by nurse to
               explain why I need the
                      medicine. I have
              explained to them and I
                said it is normal in my
             country so I thought it is
              ok also in this country. I
              have heard a few times
              that I should go back to
           my country. It was said in
          a polite way but you could
              not lose the impression
           they were rude because I
            was from Poland. Thank
               you for great service. I
              just hope that next time
          somebody with something
                 more than NVQ size
            qualification will help me
                properly. And it is not
            always about refusal but
                the way it is said NO.
                             Thank you




              Good and refurbished          They dont provide extended Not much parking available
                       waiting room.                              hours.   but that is not a problem
              Easy to get on the day         Prebookable appointments      because most of the city
                        appoitments           and 48 hour appointments      practices are the same.
                                                        are a nightmare. They should have a patient
                                               Some doctors dont even participation group to feed
                                                  come and recieve the             these comments.
                                             patients but put a message
                                           on the screen. So one has to
nses Report for GP
                                       End Date: 12/1/2010

              Doctors and Nurses                                              Reception staff really let
            cannot be faulted, all I                                      this practice down by being
                   have seen are                                                   obstructive and curt.
                 considerate and                                             I always find it difficult to
                 knowledgeable.                                               get an appointment that
                                                                                               suits me.
                                                                             It is very difficult to get a
                                                                              non-urgent appointment
                                                                                           within 48hrs.




                                           I called to register at this
                                         practice and was told by a
                                          very rude receptionist that
                                        unless the rest of my family
                                       would register at the practice
                                         they wouldn't accpet me! I
                                        explained that my partner is
                                             registered with another
                                              practice outside of our
                                        immediate area and that he
                                           did not require to change
                                              practices. But they still
                                              refused to allow me to
nses Report for GP
                     End Date: 12/1/2010

                        Hi, It was very difficult to get   na
                      an appointment once I finally
                     got lucky enough to get see a
                             GP it was not possible to
                               follow up the treatment
                             because no appointment
                         were available. I had to wait
                       2 weeks approximatively. As
                          advised by the reception of
                                 another surgery that I
                       recently suscribed to I asked
                           to the Courtyard surgery a
                        copy of a blood test. As well
                             as not been able to open
                              their office on time, they
                        refused to give me any copy
                        saying that I need to call the
                      day after to speak to a GP or
                        a nurse..... I can understand
                        this surgery is very busy but
                          don't get why they seem to
                       slow the process. This blood
                      is obviously important for the
                                   other GP to give the
                        appropriate traitment &
                     it takes 8-10 days to have the
                            result of new one in case
                        Courtyard surgery reception
                             makes difficult to have a
                         copy of it which will delayed
                           more the proceess &
                                     keep me in pain...
nses Report for GP
                                       End Date: 12/1/2010

           Its proximity to my house    Service and availability of a             On my first visit to
                                                             doctor. subscribe over a year ago I
                                                                        received a frosty reception
                                                                            at the front counter and
                                                                        was made to feel like I had
                                                                         inconvienienced that staff
                                                                      there - especially when they
                                                                                  found I met all the
                                                                          requirements and had all
                                                                       the relevant documentation
                                                                          with me. I registered and
                                                                              have had no cause to
                                                                                              return.

                                                                               However I needed a
                                                                               medical for a higher
                                                                        clasification on my drivers
                                                                         licence and was told they
                                                                        could not do it as they do
                                                                        not have enough doctors,
                                                                       and were unable to provide
                                                                       a way forward. Every other
                                                                       surgery has referred to me
                                                                                        to my own.

                                                                         Their hours are restrictive
                                                                                                too.
nses Report for GP
                            End Date: 12/1/2010

                 Nothing.            The staff's attitude, I have nothing good to say
                            cleanliness, ability to pick up    on this surgery what so
                                                  a phone. ever. All the good doctor's
                                                                 seem to leave pretty
                                                                               quickly.
nses Report for GP
                                     End Date: 12/1/2010

           Clean and easy to check Reception staff unhelpful and
              in now there is a DIY spend a lot of time gossiping
                            service loudly. Never get to see the
                                       same doctor. They always
                                        tell you to come back in 3
                                        mths if there is something
                                       wrong. So far I have been
                                          unhappy when there has
                                        been anything that needs
                                      treatment. and have had to
                                          go to a private doctor for
                                    treatment - not everyone has
                                         the luxury of this backup!
nses Report for GP
                               End Date: 12/1/2010

                     Nothing      Most things, starting with:          Not quite sure where to
                                                                  start. I have been with this
                                            Opening hours              surgery for 3 years and
                                           Booking service             come out cursing every
                                           Staff manners /        time. First of all it is nearly
                                           professionalism                  impossible to get an
                                                                   appointment. You are told
                                                                 you call at 8AM on a friday
                                                                    to get an appointment for
                                                                the following week. With no
                                                                call-waiting system in place
                                                                               I have, on several
                                                                      occasions, found myself
                                                                 literally pressing the re-dial
                                                                  button every minute for an
                                                                 hour to get through. By this
                                                                  point most of the desirable
                                                                              early morning/ late
                                                                      afternoon appointments
                                                                     have been booked up so
                                                                I'm told (rudely) to call back
                                                                    on Monday after lunch to
                                                                      see if any appointments
                                                                  have been freed up, If you
                                                                 happen to call at the wrong
                                                                          time (i.e on a Monday
                                                                morning or during the lunch
                                                                      hour) the reception staff
                                                                     treat you like a complete
                                                                idiot for calling at the wrong
                                                                        time (as if people don't
                                                                have better things to do but
                                                                   keep track of exactly what
nses Report for GP
                              End Date: 12/1/2010

                 not a lot!        Where do I start........... Even with a new born baby
                                                                 it is very difficult to get to
                                                               an appointment, Calling to
                                                                    make an appointment I
                                                               have been told to call back
                                                               at another time and when I
                                                               do they are always booked
                                                               up for a week or more. As
                                                                   a new mother I find its a
                                                                       struggle to get to see
                                                               anyone or get advice, and I
                                                               have never seen the same
                                                                                Doctor twice.

                                                                        Staff are unhelpful,
                                                                unfriendly and patients are
                                                                       made to feel stupid.
                                                                 Reception staff dont have
                                                                any empathy, are brusque
                                                                              and off-hand.
nses Report for GP
                               End Date: 12/1/2010

                     Nothing                    everything        The staff here are very
                                                                rude. Always ask what is
                                                               wrong with you and even
                                                                 had one made their own
                                                              diagnosis, telling me I had
                                                              coupe cough when I had a
                                                                   chest infections which
                                                               needed to be treated with
                                                              antibiotics. The staff make
                                                                       you feel awful and
                                                                        stupidevery time.

                                                                 I needed a letter to go to
                                                                 private health which took
                                                              over a week (even though I
                                                                already heard a referral to
                                                                  NHS) wrong information
                                                             (very personal details which
                                                                     were not applicable to
                                                                condition) was put on the
                                                               letter. I was gobsmaked (I
                                                                 did call to complain I was
                                                              told that I could come in for
                                                                    another letter, I had an
                                                             appointment that evening at
                                                                       BUPA so could not)

                                                                 I had a miscarraige last
                                                                year and had no help or
                                                               advice from my doctor on
                                                               getting through this, I am
                                                                pegnant again and I am
                                                                   now looking for a new
nses Report for GP
                     End Date: 12/1/2010

                     I am moving to a different GP
                            after tolerating years of
                          incompetence and would
                       advise people to not register
                                   with this surgery.

                                      Appointments:
                       It's impossible to speak to a
                      human being, let alone book
                           an appointment, over the
                       phone. Should you be lucky
                            enough to get through, it
                           operates a system where
                        once appointments are full,
                        you have to wait three days
                     before trying again. And then
                       you can't get through again.
                      Ad infinitum. It only operates
                        this system so that it meets
                     Govt targets on waiting times
                               for GP appointments,
                        however, this disguises the
                      fact it is impossible to get an
                     appointment in the first place.

                                         Treatment:
                            A GP prescribed me a
                           treatment which wasn't
                       suitable for the condition it
                                was prescribed for.
                       Thankfully I read the small
                       print as using it could have
nses Report for GP
                                          End Date: 12/1/2010

                              Nothing I have been to the surgery 3 I have never come across
                                       times since I registered and      such an unfriendly and
                                      every single time the staff at unprofessional surgery and
                                                reception were very I am glad that I am moving
                                          unfriendly, had a brusque houses in the next couple
                                               manner towards their of month so I will be able to
                                         patients and were usually       register with a different
                                                   not helpful at all!                        one!

                                              The first time I went to see
                                           one of their GPs was when I
                                                 discovered a lump. The
                                                          doctor was very
                                            embarrassed as they had to
                                           touch my private body parts.
                                             They were so embarrassed
                                          that they got a red head, was
                                            starring at their feet instead
                                            of looking at me and started
                                                   to mumble rather than
                                                   explaining properly the
                                                situation at hand and the
                                                 options available to me.
                                               Their behaviour made me
                                               very uncomfortable as if I
                                                 wasn't stressed enough
                                          about it already. All in all very
                                                           unprofessional!

                                     The second time I went there
                                      I just wanted to get a repeat
                                                  description for my
               Everytime I go to the     The attitude of the doctor!                   stay away
           surgery my doctor is rude
                       and adbrupt.

              Once they complained
           becuase I had gone back
             with the same trouble...
            but if it hasn't cleared up
              what am I meant to do.
             They would also tut and
            be very cold towards me
           and I felt as though I had
                  no right to be there.

            I do not reccommed this
                           surgery.

          Very appauling treatment!
nses Report for GP
                                          End Date: 12/1/2010

                  If I need an urgent If I make an appointment for           The doctors are all very
                appointment for my myself, I usually have to wait          helpful. They listen to my
           daughter, I will usually be at least 10 days, sometimes         concerns and we form an
            able to see a doctor the more than 14days. This is far              action plan together.
                            same dat.           too long, and often my
                                       symptoms may have cleared
                                         due to home remedies and
                                                       OTC medicines.
                                         If it were an emergency, I'd
                                                 be at the hospital, but
                                        sometimes I do need to see
                                          the doctor within 2-3 days.




            I can always see my GP                              Nothing
              the day I need to - how
                many people can say
              that? And when I get to
             the surgery I don't mind
                         waiting for my
             appointment if I have to
                   because I know the
          doctor will spend however
          long it takes to to treat me
                - just the same as the
              doctor does with all the
               patients. The doctor is
           unfailingly calm, kind and
             knowledgeable and has
            been the most wonderful
            support to me and all my
                 family for the past 10
            years. Thank you and all
                              the team!
nses Report for GP
                                            End Date: 12/1/2010

              I love the fact I can see
                  the doctor without an
              appointment either first
           thing in the morning or in
            the evening. It really is a
             fantastic service. I have
                 recently moved to the
                  village from Preston,
          where sometimes I had to
                  wait for 4 days for an
             appointment. Not here I
                          dont!! Thanks.
          We have been registered
                  at this practice for 12
               years and have always
                been able to see a Dr.
               when we have needed
           one. When in the waiting
           room the Drs are usually
             running close to time or
             the receptionist lets you
                know if there is a wait.
              The Drs listen carefully
                    and make sure you
           understand the course of
                     action needed and
                   encourage follow up
          appointments to help you
                                 through.
nses Report for GP
                                            End Date: 12/1/2010

           was still looking but have          I made a written complaint     avoid here
                             given up            about this practice to the
                                                  management and never
                                            recieved a reply or comment.
                                                    Given that this was a
                                               complaint about a doctor's
                                                behaviour I had hoped for
                                                                    better.




              I have been a patient of
                    my doctor for about
           26yrs. They listen to what
               you have to say before
           writing out a perscription,
          they explain things to you,
                 overall a great doctor.
                 There should be more
           doctors like this, that care
                  about their patients. I
                have moved away, but
             still get my perscriptions
            from them, I know I have
                to find a doctor near to
             wear I live now, but I am
            frightened I will not get a
                        doctor as good.
nses Report for GP
                               End Date: 12/1/2010

                     Nothing                     New staff Patients are better off using
                                                               the internet then wasting
                                                            time on visting this surgery
nses Report for GP
                                       End Date: 12/1/2010

            Just the attitude of one       The GPs should be more        I wish someone there
                   member of staff.        courteous and available. responded to my query and
                                                                          gave me all the info I
                                                                                       needed!
nses Report for GP
                                     End Date: 12/1/2010

          There are some excellent The appointment system is a          I keep on hoping they'll
                GP's in this surgery.      nightmare because the          offer internet booking
           They're good at listening      amount of pre-bookable
                and observing, they        appointments is still so
          respect their patients who restricted. If it wasn't for the
          are able to be honest with   good GP's in this surgery I
              them about their fears would have upped and gone
              and feelings, because to one of the two other local
                 they won't casually     practices four years ago.
                      dismiss these.
nses Report for GP
                                           End Date: 12/1/2010

           My gp along with the rest       in my eyes a stair lift or lift for
              of the docters and staff       upstairs and more addiquite
            have looked after me for          parking as it is always hard
                          over 20 years       to park but that is my poiint
              and as I have many on          you are a well liked and well
          going mentle and phisical              loved syrgery so we cant
            condictions you all work        have it all but be thankful for
              hard as a team and my            what we so kindly allready
          doctor espically has been           have which offcourse is the
                   very understanding         surgery and loveing friendy
               careing polite infact all      staff.god bless you all from
                  that goes with a gp i             mr malcolme hopcroft
           would have no hesitation
                  in recomending new
          cliants to you.my name is
          well reconised by all staff
            and are always ready to
          help.through all the years
             i and my family who are
            all with you can not fault
          you all in any way.as i am
                  on aprox 800 tablets
                monthy you all do me
                proud.from bypololr to
                        heart problems
             anxioty and much much
              more you have and are
            surporting me through it
               all.so god bless all the
                     staff and a specal
            thankyou to my GP who
          does their job for their job
          an understanding heart of
                     Receptionists are             Appointment system - If not for the knowledge of
                generally friendly and         booking two/three days in          the receptionists to my
          helpful as are the nurses.        advance or more. Definitely         daughters needs I would
                   Doctors - you see a      opening hours. It is obvious definitely consider moving
             different one every time       GP's are now well rewarded         to another GP surgery as
               you go and if you don't        and yet still this practice is the available appointments
                    get through on the            largely inaccessible to           are not at all flexible.
           telephone lines by 9 a.m.                working patients - no
             you have to wait and try              extended or weekend
                    again another day.      surgeries. I feel very poorly
                 Appointment booking                 served in this area.
               system lacks flexibility
nses Report for GP
                                      End Date: 12/1/2010

                It has become almost             I could have got an     Parking is hit and miss.
                  impossible to get an                  appointment.
                 appointment with this          Staff could book my
             practice. But when you       appointments at the right
                do turn up, they have         time on the right day.
            booked it at a time other Staff could admit if there has
                  than what they have been a mistake and work to
             informed you of, so you                       resolve it.
                 waste time arranging
            transport, taking time off
            work and stuck in traffic,
          only to repeat the process
           again. The receptionists
                         are frequently
                      incompetant and
               uncaring, despite their
          website advertising to the
               contrary. They can be
                     quite frankly rude,
                 especially when they
                  know that they have
             made the mistake. You
                struggle to get hold of
           management, who never
                     seems to solve or
           address the issue. They
           can never be bothered to
                 get my name correct.
          You get a different doctor
           everytime. And you pray
              for a locum as they are
            the only ones who seem
                to listen. Oh and you
nses Report for GP
                                         End Date: 12/1/2010

               The doctor treated me Having more than one doctor
          like a second class citizen              at the surgery.
          even though I was born in
               the country and speak
                 English fluently. I was
              repeatedly told that the
            tax payer will have to pay
                 for my treatment like I
            was not worth the time or
                the effort. This Dr was
              also very inconsiderate
               and had the attitude of
               impatience when I told
                     them I had severe
               hearing loss and could
          they repeat themself. This
                  Dr's accent was quite
                   hard for me to follow
                  sometimes. A doctor
                      should be used to
                       different types of
                         disabilities and
               nationalities in London
                                  surely?

              I realised that I had to
          change surgery as I knew
            that even if the problem
                was very severe and
          personal this Dr would be
             the last person I would
               ask for medical help.
             One of the people who
          works at this surgery was
                 really helpful when I
             asked them a question
                   about my medical
              records. They actualy
            called me back wtih the
             answer to my question
            and did this quickly and
                             promptly.

             I was really impressed
                with their customer
                  service skills and
                telephone manner.

                         Thank you!
nses Report for GP
                                         End Date: 12/1/2010

           The doctor is lovely and
           all the staff are nice and
                                polite




          The Reception Staff and                    Listening skills?          I'm appaled that after
                practice nurse are                                           discussing my women's
          wonderful really going out                                           issues the doctor then
                     of their way to                                               refered to me as a
            accomodate my needs.                                                     gentleman to the
                                                                            receptionist. I will not be
                                                                                            returning.




                                                                                 Will be nice when the
                                                                           surgery can be returned to
                                                                         it's original 'home' following
                                                                                         flood damage.
                                                                             The hospital facilities are
                                                                          fine as a temporary facility,
                                                                         but not ideal, and appalling
                                                                             car parking for a location
                                                                                            out of town.
nses Report for GP
                                          End Date: 12/1/2010

             Nice new surgery after          Get rid of the musac.
                         the flood. Especially the very very very
                                      very very loud and terrible
                                    quality musac by the nurse's
                                      surgeries. This makes me
                                     stressed so much, I cannot
                                       tell you how terrible it is. I
                                     have to wait up the corridor
                                                         to avoid it.

                                            What is it with NHS waiting
                                         rooms that they feel that they
                                          have to have this row all the
                                          time, it happens in Hospitals
                                             too. Doesn't anyone care
                                                  that it so dreadful? Is
                                             anyone listening? No. In
          It was a 'come and queue'           It could not be improved,             This is my usual
           flu jab session. I came in unless they handed out cash           experience, fast efficient,
                  and was out again in               with the treatment!                     friendly.
                     under 5 minutes! I
            couldn't believe how fast
               it was. No queue, two
           teams or two - one for the
                    admin the other the
                                 nurse.
                   I took my son for an
              urgent appointment last
            week - first time we have
             needed the doctor since
           the floods so our first visit
           to the temporary building.
                 Despite the less than
              perfect situation I found
               all the practice staff as
               helpful and efficient as
                        ever. Well done
                              everyone!



            G.P. always has time to                             Nothing
             listen.Clinical skills are
            very good.Always offers
                             sensible
                  advice.Encourages
              patient participation in
                                   care
nses Report for GP
                                           End Date: 12/1/2010

              The practise reception                                              The practise building is old
            ladies are always helpful                                            and outdated but it appears
           and cheerful. Doctors are                                            there are no funds available
          always helpful, concerned                                                     to build a new surgery.
          and do listen. The doctor I                                                Taking into consideration
             am currently being seen                                                the very large amounts of
              by, in my opinion is an                                               new houses being built in
                 excellent Doctor who                                              the area, and the massive
                 really does listen and                                           number of patients already
          care. The practise nurses                                               registered at this practise I
            are also cheerful, helpful                                                feel that there really is a
             and friendly. I am happy                                                  need for expansion and
                  with the level of care                                                  improvement for this
              myself and my children                                                         excellent surgery.
              have received over the
                   last 20 years at this
                    practise and highly
                       recommend it to
           prospective new patients.
                 Another doctor at the
                  surgery has thus far
                     saved three of my
               childrens lives by their
             prompt actions and skill
                  and experience as a
                  Doctor. (2 x ruptured
                      appendix and 1 x
                fallopian tube torsion)




             One or two doctors and              The telephone system is               Pl let me know other
              reception staff and the          appauling- one can almost                surgeries which are
             nurse are professional.                 get ill trying make an     providing good service and
                                             appointment . I have to ring       are taking on new patients.
                                               15-25 times to get through              Iahve been with this
                                            which can take 2/3 days just        practice for over 10 years -
                                              to get a reply to the tel call.      but if this is not going to
                                           Then I am told I can't see my            change - I would like to
                                            doctor for a long time---- and      have an option of changing
                                             so end up seeing the locum                  my G.P. The whole
                                           or other doctors - who are not        experience has been very
                                           necessarily good at their jobs                            trying----
nses Report for GP
                     End Date: 12/1/2010

                                        1. The often      Although I wouldn't stop
                         unresponsive/faulty touch people from signing up with
                       screen appointment system the practice I have to admit
                       2. The lack of privacy when        there are several issues
                           talking to reception staff with the surgery that make
                     3. The attitude of some of teh                 it less than ideal.
                                      reception staff
                                                      First of all I'd like to say that
                                                        when you can actually get
                                                                an appointment the
                                                         treatment by the medical
                                                                    staff is excellent.

                                                           However, it is often near
                                                                impossible to get an
                                                             appointment within the
                                                               48hrs of calling (if the
                                                        phone gets answered) and
                                                            while I am not bothered
                                                            about seeing whichever
                                                           doctor it is that I've been
                                                        assigned to, to not be able
                                                            to see any doctor within
                                                             48hrs is far from ideal.
                                                        Especially as the staff who
                                                                 answer the phones
                                                          discourage patients from
                                                        describing their conditions
                                                               as an emergency and
                                                        frequently try to get you to
                                                           see the nurse practioner
                                                         instead of a doctor (which
                                                          is fine providing they can
nses Report for GP
                                           End Date: 12/1/2010

          I have just tried to book a
          routine appointment for a
            problem that I feel is not
             urgent but does need to
                 be addressed soon. I
             called on the telephone
                   and the receptionist
                   sounded bored and
              irritated by my request.
             They informed me that I
                was unable to book a
            routine appointment and
          would need to call back in
                      two weeks time.

               I informed them that I
              didn't feel it could wait
             that long and they said
          that if it was urgent to ring
               back tomorrow for an
                             urent slot.

          I work full time and do not
          feel it appropriate to leave
          work for this especially as
            it is not urgent but would
           have rearranged my work
              hours for a routine slot.

          As this is not the first time
            the surgery has proved
          unhelpful I will be moving
                    to a new surgery
           The occasional doctor is           I always find it difficult to I generally find the manner
              friendly and seems to make an appointment to see of the reception staff to be
             care about my families a doctor. On all occasions I                poor, verging on being
                           well being have been asked to wait for a                               rude.
                                           nurse to call me back about
                                         the situation, which regularily
                                        takes some time (of the order
                                          hours). When I am given an
                                         appointment it is usually with
                                          a nurse. On the occasions I
                                           have seen a doctor, on half
nses Report for GP
                                      End Date: 12/1/2010

                                               The waiting times for
                                        appointments always seem
                                         very long, especially when
                                          waiting for an emergency
                                                       appointment.

                                       Also reception staff seem to
                                            ignore people for a long
                                        period of time when waiting
                                         to speak with them - They
                                       may be busy, but there is no
                                                      excuse for not
                                       acknowledging people when
                                        they are waiting for advice.




               Impossible to get an
              appointment, staff on
            reception are rude and
           unhelpful, appiontmens
                are always running
           45minutes late even at
                     9am! Terrible.
nses Report for GP
                                           End Date: 12/1/2010

           My doctor is a very good                Unfortunately it is very
               GP - they listen and                       difficult to get an
           involve you in decisions         appointment with my doctor
              about your treatment.         and you often have to make
                                                  do with a succession of
                                           locum or training GPs. They
                                               are all okay, but it can be
                                            difficult to build continuity if
                                                   you visit with the same
                                                                   condition.




           Brilliant doctors who take                                             Will the facility to request
           the time to explain things                                            repeat prescriptions online
                  and calm any fears.                                           be happening in the future?
              It is always easy to get
           appointments on the day
                when you need them.
              Excellent staff who are
              always friendly, helpful
                   and accomodating.
             Excellent with children.
                    The ability to book
              appointments online is
                            very useful.
               Being able to talk to a
            doctor on the telephone
             has been invaluable on
                      occasions to get
                     immediate advice
                    particularly when it
             concerned my children.
nses Report for GP
                     End Date: 12/1/2010

                         Twice I checked about the
                      driver to collect my mum and
                              take her to Broomfield
                       Hospital. I was told it is all in
                     hand. On the day, I told mum
                     to check with the surgery and
                        was told they knew nothing
                       about it. How in infuriating is
                      that. I phoned to be told they
                       have now phoned the driver
                        and it will be taken care of.
                               That's not the point. I
                        checked twice to be told all
                           okay. What if I had been
                          away. Mum would still be
                        waiting for the driver, not to
                         think about contacting her
                          surgery. I really think this
                               should be addressed.
nses Report for GP
                     End Date: 12/1/2010

                       I needed to visit the surgery
                             regarding a concerning
                          problem, to find that if you
                     work it is impossible to reach
                           the practise and make an
                           appointment. I used to be
                         able to make sure I was at
                       the surgery at 8:15, with the
                      intention of still being able to
                        be at work at 9am. Now we
                          are not allowed to do that,
                              which means that I am
                       unable to use the surgery at
                                                    all.
                       How are you meant to use a
                                practise that limits its
                     accessibility so much? Within
                          10 minutes of phone lines
                          open, they are full for that
                        clinic. It looks like from now
                     on I'll have to use emergency
                          doctors, as they are more
                                            accessible.
nses Report for GP
                     End Date: 12/1/2010

                            Previously, I would have
                        given this surgery 10/10 on
                         every level. The new 0844
                     number is apalling - just been
                        on hold for over 10 minutes
                             despite being first in the
                              queue apparently. The
                                  scrapping of walk-in
                           appointments at 8.15 is a
                      nightmare for commuters, as
                       this meant anything urgent I
                     could come in and be at work
                          for 10, rather than now 11
                       which is much more difficult
                              for bosses to be happy
                         about. Recently required a
                        holiday form for jabs, which
                         had to be picked up during
                       core opening hours, despite
                     them being open late several
                                     nights a week for
                           appointments (again very
                     difficult) which meant leaving
                      work early just to get a form.
                           One of the reception staff
                               also seems to see you
                      making an appointment as a
                     huge inconvenience to them.
                       As it stands I'm now looking
                           for a better run surgery to
                                              move to.
nses Report for GP
                                        End Date: 12/1/2010

           The doctors are first rate       However, I am very angry
             and cannot be faulted. about the change to an 0844
                                                telephone number. This
                                       costs much more to call than
                                                          the old number.
                                           The 01245 number I could
                                               just keep pressing redial
                                         each time I got the engaged
                                                tone. The cost was also
                                             inclusive in my BT phone
                                                                     plan.
                                                The 0844 number, after
                                                    listening to a lengthy
                                      message, I am eventually put
                                           in a queue and this can be
                                        quite some time before I am
                                        eventually put through to the
                                                            appointments.
                                       May daughter- in -law had to
                                              ring the surgery recently,
                                      when my grandson was quite
                                      ill. She started ringing at 8am
                                                  - not realising that the
                                        surgery wasn't open till 8.15.
                                                 Each time she tried the
                                            number she was charged.
                                         She received her telephone
                                            bill yesterday. The cost of
                                                         this episode was
                                          £3.95! The old 01245
                                                number would have just
                                         generated an engaged tone
nses Report for GP
                                    End Date: 12/1/2010

                   able to get an        staff politeness, doctors
             appointment quickly       taking problems seriously!
nses Report for GP
                                     End Date: 12/1/2010

                                                                            I am not treated by this
                                                                               doctor but called the
                                                                          surgery today to enquire
                                                                             whether the surgery is
                                                                       taking on any new patients.
                                                                         Despite living around four
                                                                          hundred metres from the
                                                                       surgery I was told that I am
                                                                       out of the catchment area. I
                                                                              was then told that the
                                                                       doctor is sometimes lenient
                                                                             and was asked a lot of
                                                                         questions. It was blatantly
                                                                          obvious that I was being
                                                                                screened prior to a
                                                                                           decision.

                                                                        I was asked to phone the
                                                                           surgery after twelve on
                                                                       Monday to get a decision. I
                                                                             don't think I'll bother.




           The doctors are excellent The music in the waiting area
            and tend to listen well to (ha ha ha!) - you'll NEVER
               patients and treat you       please all people (but
              with respect, empathy        classical does get a bit
            and genuineness. They                          tedious).
              have great behind the
                    scenes staff (i.e.
               pharmacy, reception,
            nursing etc.). The range
              of services provided is
            very comprehensive and
                 meets many needs.
nses Report for GP
                                              End Date: 12/1/2010

                 no parking facilities.                reception area/spa

                                                          parking facilities

                                                                         lift




                   I visited the practice
           yesterday after moving to
            the area and I either lost
             or miss calculated when
                my repeat perscription
                   was due. I called the
          surgery on Wednesday to
          seek their advice as i was
                not yet registered with
             them. The receiptionist i
          spoke to was very friendly
                  and said, as i want to
            register with them just to
                    pop down and i can
            register and get a repeat
             perscription at the same
                 time as long as i didnt
                   mind waiting (which i
                                    didnt).
                      I went down there
           yesterday and after filling
                in the usual forms and
           after about 45 mins or so
                         (i didnt have an
               appointment so had to
              wait till all the afternoon
              appoitnments had been
           done) i saw a Doctor and
                       had a chat. They
                     recommended I try
              something different and
              checked me over. Very
               friendly and i didnt feel
nses Report for GP
                                            End Date: 12/1/2010

                        The access to              The premises are fairly      If you are lucky enough to
                    appointments has                    inconvenient for all   live in the right area this is
                  improved since the            concerned - if you have a                 a great practice!
                 catchment area was          bad back, bring a cushion in
                  defined and patient                case you have to wait
                numbers went down.           upstairs! Perhaps it could be
                       All the staff are                   made clear what
           enthusiastic and friendly.       arrangements can be made if
              The reception staff are        a patient cannot manage the
                             excellent.        stairs. Still no news on the
          The Saturday service is a                        practice moving.
            really useful addition for           The appointment system
                               workers.     appears to make it difficult to
                 Prescriptions can be              see a particular doctor.
              ordered in writing or by        Seeing a different doctor on
                email - or by the very        each visit seemed to be the
          efficient collaboration with          norm, but I found that the
                   the local chemists.         system was flexible once I
            Good notice boards and             knew how - I think it would
                    leaflet availability.              help to have clearer
                                                   information on how the
                                                   practice actually works.


                                                 took my elderly mother to
                                                   see doc on a very quiet
                                               morning wait was short but
                                                so was the doc's available
                                             time - we were rushed out of
                                                the door pronto. thought i
                                              would make a pm apptment
                                               but cannot get through and
                                                  websute states 4-5 week
                                                  waiting time? makes me
nses Report for GP
                                      End Date: 12/1/2010

                                       The worst GP's practice I've
                                      ever belonged to. Totally un-
                                               patient centric, tired
                                        environment, impossible to
                                             get an appointment....

                                        For example - - I have been
                                      trying for over a month to get
                                          a post natal 6 week check
                                        and have just given up. It's
                                      now 3 months past my labour
                                       and i've made so many calls
                                                  and I've become so
                                       frustrated. How hard should
                                           it be to see a doctor after
                                                      having a baby?

                                                 Firstly for a morning
                                            appointment it's a 'call at
                                        8.30 am that day' system to
                                      try and get in. Invariably you
                                            can't.... Also - for a post
                                             natal check you need a
                                                 double appointment
                                        apparently - - but they don't
                                         allow those in the morning.
                                            Ah - - I think ... I'll try the
                                            afternoon .... Sorry - - no
                                           appointment available for
                                            weeks. I try again a few
                                      weeks later -- same problem.

           Doctors usually friendly        Would like to see longer
                      and helpful           opening hours. It is very
                                        difficult to get time off work
                                              especially as I work in
                                       London. I am aware of other
                                      GP surgery's in the area that
                                      open later in the evening and
                                                   Saturday morning.
nses Report for GP
                                            End Date: 12/1/2010

           I have been going to this              The time between your
           surgery for over 20years         appointment slot and actually
              and would recommend           being called to see someone
             the GPs at the practice.           can be very long (always
          They can sometimes be a            bring a book!). I agree with
                     little dismissive of      previous comments about
             symptoms, but I usually        making people aware of how
            find that they are helpful      behind they are running, as if
             and easy to talk to (with       you are due at work soon, it
                 the usual outcome of         can become a panicy time.
                       being prescribed
           antibiotics for anything!).        Whenever i visit the surgery
                      Unfortunately the       there always seems to be at
                    reception staff are            least 5 people sat in the
            completely the opposite.         recption, yet when you call it
                   They treat you as if              simply rings and rings
                   wanting to make an           without answer. However,
                       appointment is a               the newly introduced
              complete imposition on        telephone system does seem
              their time, even though           to be helping this problem.
                  that is what they are
               employed to do. As a
             young adult I find it very
           patronising to be spoken
            to like a child, especially
                     by rude and often
             clueless clerical staff. I
          also find that you seem to
            have to pass their 'tests'
           before being allowed into
                 the triage system, let
                  alone book a routine
          appointment. People with
nses Report for GP
                                          End Date: 12/1/2010

                                          The trainig fpr reception staff
                                           is appalling. When patients
                                          present at the practice some
                                             may be in pain, vulnerable
                                          and very frightened. It is not
                                             up to the reception staff to
                                                  determine whether an
                                              individual is entitled to be
                                                      seen by a doctor.
                                            Unfortunately the reception
                                          staff here are extremely rude
                                              and and quite obstructive
                                           when it comes to treatment.
                                              I have put up with this for
                                              many years but have now
                                                    moved my practice.




           it is an excellent practice;                           nothing     no
           when i need to see a g.p.
            or nurse, they always get
             me an appointment;their
                   staff are all always
           friendly and helpful;this is
          an excellent n.h.s practice

                                             Because the surgery does
                                            not offer extended opening
                                            hours it is difficult for me to
                                           attend for routine matters. I
                                             have to take time off work
                                            and this is not always easy.
                                           The result is that I often wait
                                           two - three months to get an
                                            apopintment that I can fit in
nses Report for GP
                                      End Date: 12/1/2010

          The check in procedure is This entry says the practice
                pretty slick, but not is accepting new patients. If I
                             unique. was not distressed about the
                                           treatment we have had, I
                                          would find this hysterical..

                                          A referral chased twice
                                     before I was handed a form
                                       and told to call the hospital
                                        and book it myself. A two
                                         week wait for a doctor to
           The GPs are friendly and        It's very hard to get an
                      sympathetic. appointment within a week of
                                        calling, which can lead to
                                    very long delays in treatment
                                     if multiple appointments are
                                                           required.
nses Report for GP
                                    End Date: 12/1/2010

            I can get through on the Access to the Doctors when I think the doctors are really
                    phone & am you need to see one ... sorry great , but it should not be
            appropriately directed to  but you failed me last two   so hard to get to see one
          where I need to be . I can         times I needed you
              not get to see a doctor
                   when I require to .
                  Reception staff are
             appalling . The last two
               times I treid to get an
            appointement I was told
                   to ring back in the
          morning .... I did not , but
                accessed healthcare
             elsewhere , resulting in
            my admission the same
          day (not tommorrow when
               the receptionsit said I
          could be seen). That said
                    , the Doctors are
                excellent & very
          knowlegeable . They give
           you all the time you need
           & are bery caring ...
           only problem is getting to
                            see one !!
nses Report for GP
                                     End Date: 12/1/2010

            Not very much. Drs are            Any sort of systematic       What I don't get about the
           OK although don't spend     approach to seeing patients               system is what are the
                much time with you       who need an appointment            options if one is seriously
                                            the same day would be          ill. A 72 hour wait to see a
                                               useful. A bewildering      doctor might be too late. If
                                      answerphone system invites                the local GP practice is
                                        you to press 1 for a routine     trying to shift patients off to
                                      appointment, 2 for an urgent           walk-in centres then they
                                                  appointment or an     should be more overt about
                                             appointment that day. I        it. That way I can make a
                                        pressed 2 not because my        choice about whether or not
                                               needs are urgent but               it is worth my while to
                                                 because I think my              remain registered with
                                        daughter's symptoms were             them. After all, don't they
                                      such that she needed to see        indirectly get funded by the
                                        a doctor that day. A human                 number of registered
                                                then intervenes and                patients on their lists
                                           invariably responds with
                                         something like 'there is no
                                       appointment available for 3
                                                 days' (in my limited
                                         experience this can be as
                                                much as 3 weeks!).
nses Report for GP
                            End Date: 12/1/2010

                 nothing!      you don't even get a basic
                             health check at this surgery.
                               One particular GP has no
                                  social skills or ones that
                                communicate with human
                            beings at all! My baby had to
                             go back time and time again
                            with infections and the doctor
                               didn't even check his ears,
                             chest or throat....just said oh
                            dear another infection lets try
                                   some more antibiotics -
                              totally unprofessional and I
                                have no confidence in the
                                  GPs here. I am trying to
                                         transfer asap!!!!!
nses Report for GP
                            End Date: 12/1/2010

                 Nothing.          I have only dealt with the
                                  receptionists who had an
                                      attitude and were very
                                    unhelpful. I have tried to
                                   make an appointment by
                                telephone for almost three
                                weeks and have just today
                                called back 10 + times in a
                               row with no answer. I am at
                                    work during the opening
                               hours and need to make an
                              appointment, but am finding
                            it impossible because no one
                                     answers the phone. It is
                                 simply unprofessional and
                              terrible service. If this is due
                             to too many patients and not
                                  enough staff perhaps you
                                should stop accepting new
                                 patients as you can't even
                            simply answer the telephone!
nses Report for GP
                     End Date: 12/1/2010
nses Report for GP
                                           End Date: 12/1/2010

                 Don't know, never              I needed to get an urgent
             managed to the see an             appointment for my 1y old
                            doctor.                      son, who had high
                                               temperature. I called them
                                                  right the first thing in the
                                                morning and they told me
                                              that they call me back with
                                                an appointment. Five (5!)
                                                 hours later , they did call
                                                 back, telling me they are
                                               about to close and either I
                                           come in the next day or go to
                                            an A&E. Sorry, but this
                                            is unacceptable with a small
                                           kid / baby... Similar thing was
                                                           true with my first
                                              "health check".
                                            Took them 4 week to get me
                                                an appointment... I guess
                                             they have to many patients.




               The Dr, management,
          practice nurse, and all the
                    receptionists were
               extremely efficient and
            kind to me when I was ill
            recently. When I phoned
            for an appointment I was
                   always treated with
          kindness and courtesy by
                   everyone. As I was
              suffering with anxiety it
           was very helpful to me to
                have someone at the
              other end of the phone
              who was sympathetic. I
              am very grateful for the
           treatment I received from
           the doctor and all of their
                                  staff.
nses Report for GP
                                         End Date: 12/1/2010

                you are always kept everything not the place for         this is the place to go that
           waiting even if they have sick people to go, everyone i                will make you sick.
           not fallen behind, waited know regestared at this GPs
           1h 30min and there was         has nothing good to say
            no one else going in or                       about it.
              comeing out. Surgery
                inside was dirty and
           needs a wash, will never
                   going back again.




            The main GP is friendly, A nurse seems to be nervous
                      efficient, doesn't     when using needles and
          patronise and has a great           does not have a steady
             sense of humour. They hand. A mark is on my arm
           are particularly good with from the last blood test I had
             children. They are also       and the same happened to
                   particularly foward- another family member. We
           thinking and understands             now go to the nearest
                  learning disabilities. hospital to have these done
                                         instead. All other aspects of
          The receptionists are very the care is fine, the bedside
               friendly and recognise            manner is gentle and
                    your face quickly.                 understanding.

             The locum doctors that       A better toilet and a baby
             are often hired to cover      changing area would be
           appointments are chosen                            useful.
            well, I have always been
                      happy with their Having the baby clinic weeky
                           treatment.          would be preferable.

                 The waiting area is
              reasonably clean with
               hand gel at the door.



            All the staff at Oak Tree
                 are really polite and
           helpful, I am made to feel
                        very welcome.
            Fantastic surgery with a
                       very welcoming
             atmosphere, nothing is
           ever too much trouble for
                                 them.
nses Report for GP
                                       End Date: 12/1/2010

                        The location     Everything. The staff were     My GP appears to not be
                                         often surly and dismissive     paricularly up to date and
                                           and didnt listen., When I     uses locums extensively




          It is very difficult to get an                      Simple: Appointments I've had are
              appointment at any but -Have a clear written policy very brief, and the manner
            obscure or inconvenient           as to when doctors are of the doctors, particularly
               times, especially if you                     available to my wife, is offhand to the
            want to book anything in          -Allow patients to book point of being discourteous.
                advance. Sometimes i        appointments in advance
          have been unable to book -Have enough appointments
                      an appointment in to go round so they don't run
          advance at all - they have                              out.
           actually had no available
           appointments to offer me
            and have just told me to
          call back in a week or so.
              They make it very hard
                  for you to know even
              when appointments are
                       available. I have
               repeatedly asked for a
            printed copy of when the
                 doctors are there and
               working, but there isn't
             one on display and staff
                 at reception (who are
                     really very nice but
           unable to help you) have
             just said there isn't one,
             or 'we seem not to have
             one at the moment', etc
                 etc. The doctors work
              very patchy hours, and
                   take different kind of
           patient at different times.
                    The whole thing is a
nses Report for GP
                                          End Date: 12/1/2010

              I have been registered        From my own experience I      I would recommend the
          with this practice for many       have always been satisfied practice to anyone living in
           years on and off and find           with every aspect of my                  the area.
          it to be efficiently run with      treatment by the practice.
              the doctor an excellent
            caring GP who is always
                    responsive to the
          concerns of their patients.


                I have been with this
               practice for almost 40
                  years and i can say
           without any question it is
              as good now as it has
             ever been, if not better,
            and i would like to say a
                big thank you to the
          doctors nurses and all the
                                 staff


                              regards

                       David Hackett



            The Doctors and staff at
           this practice treat all with
            respect,and make every
             effort to make life good.




              Our family have been
             patients at this practice
              for over 45 years and
           have always enjoyed first
               class service from all
              members of staff and
             doctors throughout the
                             practice.
nses Report for GP
                                         End Date: 12/1/2010

                      I dont go often.             better staff manner.
           Whenever i do, i find the                    modernization.
           reception staff extremely
                 rude. They seem to
              forget they are dealing
                with sick people who
           have feelings and maybe
                   vulnerable. i have
           witnessed elderly people
           being spoken to with little
                        or no respect.

             I have never been seen
           on time, the last occasion
           the locum ran 45 minutes
            late. No one apologised
           to me or had the decency
          to tell me when i would be
                                seen.

          The waiting room is close
            to one of the surgeries,
          often you can hear the dr
                and patient talking.
          There is a lack of privacy.

          The locum i saw was rude
               and rushed and didnt
           seem impressed to have
             to see me. They made
            me feel like i was taking
           up their time. It wasnt my
                fault they were late.
                              Nothing                             Everything         Doctors are not
                                                         I tried to make my   cooperative. The doctor
                                                appointment when I have      gave me wrong medicine
                                            serious problem rather then           and when I went to
                                              giving me right information pharmacy they called them
                                                 they just kept my referal and asked them give them
                                          letter and never updated me. a different eye drops for my
                                                 I had to contact them so      Conjunctivitis infection
                                                         many times to get
          The only good point about       There needs improvement in
               this this sugery is the   all areas. Firstly the reception
           Nurse and the locum DR                  staff are awful. On one
            that comes in on fridays.    occasion I rang up and asked
                                            if I could get my 'pregnancy
                                              Health in grant application
                                           form' (which i could only get
                                          at my gp) I was told that they
                                          didnt have any & to call back
nses Report for GP
                                         End Date: 12/1/2010

             This practice does not
          have patients at the heart
            of its approach. A lot of
           effort goes into meeting
          QOF targets regardless of
           whether it is required for
                          the patient.

             The practice is not very
             good at sharing patient
              data with patients and
                actively discourages
            patients from having too
            much information about
                         themselves.

              appointment are never
           available within 48 hours.
            I often have to wait for a
             week or so as there are
                   no slots available.

             The GP communication
          style is really poor. Advice
             is often contradictory to
                    other sources e.g.
                      diabetes uk etc.

           Overall, if I had a choice,
             I would never go to this
                            GP again.

            I always find the surgery
                    very friendly and
                  understanding, the
              surgery is always clean
                           and warm,

             My dr. Always has time
            for me and takes time to
                   listen and explain
             anything i need to know
nses Report for GP
                                       End Date: 12/1/2010

              Our GP makes us feel Can't think of anything really,         ...
            comfortable, greeting us they all appear to be happy
            by our Christian names.                       in their work
                     They are always
                  compassionate and
              helpful and really have
          been our "friendly GP" for
                     many years. The
           administration staff work
               hard and have always
           been spot on. Well done
                           everyone..
                  I second the above As it's a busy surgery, getting
            comment's sentiments -          through on the phone can
                the staff have always understandably take several
              been extremely helpful                          attempts.
               and friendly, and I am
               very satisfied with the
          standards of profesisonal
                                 care.
              Most helpful reception
           staff and although I have
             a regular GP (for nearly
                34 years or so) when
              occassionally I have to
           see another GP they are
                  always most helpful
          Location easy to travel to.      The attitude of the doctors
                                          leaves a lot to be desired. I
                                          agree that they seem to be
                                           rude and also patronising.
                                           They do not seem to think
                                             they need to actually pay
                                         attention to what the patient
                                       is saying. This attitude is very
                                                            off putting.
nses Report for GP
                            End Date: 12/1/2010

                 Nothing.       Their appointment 'system'            The appointment system
                                        should be scrapped.       means you have to book an
                            Patients should be allowed to                 appointment weeks in
                                     bring up more than one           advance, you are usually
                            health issue at the same time              told the time and date is
                                  in the same appointment.          always 'unavailable', even
                                 Access for the elderly and              when it is over a month
                              disabled should be added to              away. Or you are told to
                            the surgery. There is no point              telephone them the day
                            just sticking a half sized hand       before the day you want on
                             rail in the surgery toilet when           the off chance someone
                                    the toilet is too small for      else have cancelled. That
                                disabled access in the first        is the only two ways to get
                                 place and you have to use                 an appointment. The
                                 stairs and uneven flooring        soonest I have ever got an
                               (The surgery is in a very old       appointment with them is 4
                               domestic house) to get to it!                 weeks from when I
                                     For example, I know an        telephoned, but mostly it is
                                 elderly man who fell in the                      more than that.
                                 surgery due to the uneven
                                                        floor.      When you actually get an
                              Prams and pushchairs have                appointment and arrive
                              to be left in the waiting room      they are always way behind
                             while you take your baby into          with patients, it is usual to
                                       see the doctor, that is         wait an hour and a half
                                                unacceptable.     after your appointment time
                             The doctors should learn not               to get to finally see the
                                      to be rude to patients.                             doctor.
                                   The surgery is dirty, they
                                should clean it up. There is            When you do see the
                              usually no toilet paper in the        doctors they are rude and
                            toilet or soap. The toilet room          lecture you on taking too
                                                                   long as they say there is a
nses Report for GP
                                        End Date: 12/1/2010

                                                                                       I have been with this
                                                                              practice over 25 years and
                                                                              always found the GP's and
                                                                                    nurses to be excellent.
                                                                                   Having said this, I have
                                                                                      sometimes found the
                                                                             communication skills of the
                                                                                   non-medical staff to be
                                                                               lacking in that they can be
                                                                                     brusque, defensive or
                                                                               unecessarilly protective of
                                                                               the GP's. I appreciate that
                                                                                they are the 'gatekeepers'
                                                                                   of the surgery and they
                                                                             experience demanding and
                                                                                  difficult patients but they
                                                                                              could be more
                                                                             accommodating sometimes
                                                                                          when dealing with
                                                                             telephone or desk inquiries




             The reception staff and        My husband is unwilling to
              friendly and the phone       attend as he is unwilling to
           answering has improved.          discuss his medical needs
                  The medical care is        with the staff preferring to
            generally satisfactory or      see a male doctor which is
                               good.        his only option. The clinics
                                             offered at the surgery are
                                            female oriented from baby
                                                 clinic, maternity clinic,
                                        smears, and well women. It is
                                         no wonder my husband feels
                                           intimidated by this women-
                                                      only environment,
                 A Lovely practice!!
nses Report for GP
                                          End Date: 12/1/2010

           If you are a commuter do             the whole admin of the
              not register here. Out of                      prcatice
              hours appointments are
             impossible to get unless
           you threaten to leave the
               practice and then they
            suddenly appear to have
                   one. Can never get
          through on the phone and
                      receptionists are
            unhelpful and rude. cant
                          wait to move




          The rudest reception staff Pehaps a willingness to take
          I have had the misfortune comments like my own and
                  to encounter - their        the author above and
                 attitudes is superior,    actually investigate what
          aloof, arrogant and utterly       could be improved with
                              uncaring. regards to patient-reception
                                                        interaction..
          I was initially told I did not
              live in their 'catchment
                 area' despite literally
          living less than 200 yards
              from the surgery door.

           Unhelpful in securing you
              a doctors appointment.
              Test results have to be
             chased up repeatedly - I
             was even told they were
               too busy to talk to me,
                 after hanging on the
           phone for ages, redialling
            and redialling - and that I
           had to ring back and start
                        all over again.

            When I visit the surgery
            the reception staff often
               ignore the telephone
              when they could quite
                    easily answer it.

            I hate having to visit this
              surgery which is a real
nses Report for GP
                                       End Date: 12/1/2010

           The staff at this surgery
              seem to read from an
           inflexible rule book, and
             in my experience, they
               are not responsive to
            change requests when
            booking appointments.



              Was excellent once. It is almost impossible to see               So what's left to do?
                                   the doctor of your choice and
                                       while you can see another        Change practice I suppose
                                             doctor you are usually        but I have been there a
                                   informed that there is at least         number of years. It has
                                    a two week wait. Even when                 seemed to get in this
                                          you get an appointment,            situation because they
                                   albeit two weeks in the future               have expanded their
                                          I found that I never go in     boundaries. It was much
                                        anywhere near the time of       better when the catchment
                                     the appointment and usually        was smaller. I believe that
                                         have at least a 30 minute          they have taken on too
                                    wait. What is also difficult to                  many patients.
                                        understand is the fact that
              Everthing except the     As there is no provision for     There must be someway of
                    appt. system!! making appts. in advance, it         making an appt in advance
                                         is very difficult to get one           for a check up , for
                                    when it fits in with work. For          example. Perhaps the
                                   example where someone has              patient could confirm the
                                    a job where they themselves               appt the day before?
                                             give appts to people in
                                                            advance.    If the practice is concerned
                                                                          that patients may not turn
                                                                               up for appts. made in
                                                                           advance, then this would
                                                                        be a way of managing this.
nses Report for GP
                                       End Date: 12/1/2010

          Nothing good here - (First                Everything, I mean
               experience with NHS)        everything. The staff most
               The last time I entered                        definitely
                the surgery was Dec.
            2008 / Jan 2009. I suffer
          from asthma and with this
                     I had a bad chest
            infection. Due to surgery
                  procedures I had to
            undertake a medical first
                 prior to the doctor to
          assess my condition. The
          next medical appointment
          they offered was 3 weeks
            from the day I phoned to
                  arrange this test. A
            couple of days later they
           phoned me to ask me if I
          could come to the surgery
                   the following day, I
              agreed (suffering really
                   bad from the chest
             infection at this stage). I
          had to drive 18 miles from
                 my work place to the
                           surgery and
            understandable I was 10
          mins late due to demands
           at work and traffic on the
           A1 etc. When I arrived to
              the surgery they asked
                me to fill out the form
              which I nurses ordered
            Practice did and are very Having been a patient here
            good. The appointments          for many years, there has
           system usually runs well. been a marked change in the
             The recent locums have               sense of 'care' at the
                       been very good.         practice. This seems to
                                         permeate right from the GPs
                                                 to the reception staff.
                                                          Specifically :

                                              - some of the reception
                                           staff are not helpful. They
                                       always seem to be in a hurry,
                                       and are quite often short with
                                                you. As an infrequent
                                                 practice user, I don't
                                       understand all the processes
                                            around apointments, test
                                         results etc., but often I don't
                                        get helpful explanations, just
nses Report for GP
                                           End Date: 12/1/2010

             I like absolutely nothing                     Everything.
              about my experience. I
                 have been registered
           here (to my detriment) for
               five years in this time I
                 have had nothing but
                        incompetence,
            discourteousness and a
                   very serious lack of
                  communication with
                   almost every single
                person I have had the
              misfortune of having to
                     deal with and this
          includes the receptionists,
              the doctors, the nurses
                    and the pharmacy.

              They have caused me
            untold stress and hassle
             and have contributed to
               my phobia of medical
           practitioners where I now
           only go to a doctor if I am
                 in very severe pain.

          I would rather be severely
              ill and risk it than waste
           my time being humiliated
                and treated like dirt by
            these incompetent, rude,
                       arrogant people.
nses Report for GP
                                        End Date: 12/1/2010

            The GPs & nurses          Receptionist are very rude.    I object to this practice's
          do a great a job if you can       They often insist that you 0844 number. Because of
                get an appointment.             explain your medical the long time that you are
                                             problems to them just to kept on hold it more often
                                                  prove you need an than not costs me over 50p
                                        appointment. Website is not to arrange an appointment,
                                         always updated with correct           even calling from a
                                            information i.e. Saturday                      landline.
                                        opening was withdrawn for a
                                             time yet website did not    I am planning to change
                                                           reflect this. practice in the very near
                                                                                             future.
                                             When I was pregnant in
                                                2007, all the midwife
                                          appointments were double
                                           booked, sometimes triple.

                                             When they were running
                                               swine flu clinics for the
                                        unders 5s they sent out letter
                                         that gave less than 48 hours
                                         notice. Because both myself
                                        and my partner were working
                                              both in the evening and
                                               weekends my son was
                                          refused the vaccine as they
                                                 would not arrange an
                                             appointment out with the
                                                                clinics.



                                             More informative re. test         Family friendly, always
                                                             results.       someone to speak to. We
                                                                           have been with the practice
                                                                                     nearly 30 years.

                                                                                Often review/evaluate
                                                                             services based on needs
                                                                                   and opinions of the
                                                                                             patients.
nses Report for GP
                                    End Date: 12/1/2010

              Some very good GPs       Every day feels like a bank
                                     holiday at this practice. Until
                                            recently they operated
                                                 specified times for
                                       interaction: results, making
                                        appointments, prescription
                                     collections etc and would not
                                         accomodate patients that
                                      wanted more flexible times.

                                      Increasing their automation
                                                of processes such as
                                            computerised check ins
                                     when the practice already is
                                    cold and inhospitable make it
                                     an unwelcome atmosphere.
                                       It changes when you are in
                                        the consulting room where
                                           the interpersonal care is
                                        good. Overall tho' there is
                                          little patient power in this
                                                            practice.




               I have been with teh precription pick up as I have
              practice since i was 7 to collect my elderly mothers
            now in my thirties and i     she cannot get out of the
          would not anywhere else.                          house.
             there great staff at the
                   practice from the
                 receiptionist to teh
                doctors and nurses.
              Couldn't fault this GP
               Practice in any way.
           Professional, caring and
            modern thinking. What
          more could anyone want?
                    Perfect service.
nses Report for GP
                                       End Date: 12/1/2010

            The doctors in the past         I think treating people as             Unfortunately I have
          have been fantsic and the            individuals rather than            decided to leave this
                reception staff very     numbers would make this a practice after 8 years. I am
                          pleasant.       good practice. There have 34 weeks pregnant with a
                                         been such a good selection traumatic pregnancy and I
                                       of doctors at this practice it is have had to move from my
                                       sad that this care and service property to have my baby,
                                                 is not reflected in the     as this is over half a mile
                                        management of the practice. from where I currently live
                                                                                   and just out side the
                                                                            catchment area I was told
                                                                         that I could not continue my
                                                                                  last 6 weeks with the
                                                                          practice and despite being
                                                                              heavily pregnant,as the
                                                                           “computer says no” I have
                                                                           got to find another doctor.
                                                                             The doctors and general
                                                                             staff at this surgery have
                                                                                     been great but the
                                                                          management really lets the
                                                                         practice down as they seem
                                                                              to lack compassion and
                                                                                        common sense.
nses Report for GP
                                     End Date: 12/1/2010

                MOST of the GPs are get rid of the expensive 0844
            helpful although a couple     number and get a better
             are not. The hurdles to             system of booking
              get an appointment are appointments apart from the
              ridiculous and although mad rush at 9 am to get an
           they say you can book an      on-the-day appointment.
                  appointment up to 2
                weeks in advance you
                  very rarely can book
                 anything at all. Most
            unhelpful reception staff.




               the reception staff all      less waiting around,on I(also my wife) have often
           seem to work really hard average the doctors seem to found some of the doctors
             and now the place has           be running at least 30     can often be aloof,abrupt
               been refurbished it is     minutes late most of the        and rushing,seemingly
                    much better, but time,which defeats the object more concerned with other
             numerous people were       of an appointment system things than actually taking a
              complaining about the                                      genuine interest in their
            heat inside on at least 3                                     patient,always different
             occasions when we've                                                doctors arriving or
                         been there                                 leaving,we have been seen
                                                                           by numerous different
                                                                     doctors each time, which is
                                                                          a little offputting as our
                                                                       daughter also has severe
                                                                       learning/health difficulties
                                                                            and having to explain
                                                                     things to different people is
                                                                           in itself quite draining.
                                                                          could do a lot better by
                                                                                     listening more
nses Report for GP
                                           End Date: 12/1/2010

              Excellent GP service. I
             never have to ask for a
          specific GP because they
          are all excellent. Plus two
          very professional practice
            nurses. You can always
                    get an emergency
          appointment on the same
                         day although
             apppointments for non-
           emergency may take 2-3
                weeks. Their medical
              care and knowledge is
                  excellent. In over 20
                years at the practice I
                     have never been
               misdiagnosed, always
           been treated respectfully
              by all doctors and staff
             and been seen quickly.
             Very good appointment
            system so waiting times
          minimal unless they have
                run out of emergency
                 appointmets. Whole
           surgery including waiting
           recently refurbished with
           great results. Only minus
            point: there is little room
            for confidentiality due to
             openess of reception. If
                 you live in the area, I
              thoroughly recomment
              The receptionists were                                 Previously I had to go to
           helpful and polite despite                               the Whittington for blood
                being very busy. The                             tests but you can now have
                   doctors and nurses                              them done at the surgery.
              listened and explained                                      They send you text
              things. I didn't feel my                                  reminders about your
           appointment was rushed                                 appointments so you don't
             and I was able to make                                                    forget.
          my follow up appointment
                     when I came out.
nses Report for GP
                                     End Date: 12/1/2010

           Central but not too busy I found a large lack of patient
                                       - centred approach towards
                                               my last few yrs at the
                                                            practice.
                                         I need specialist care and
                                      was put under it at a nearby
                                         hospital but found the GP
                                           often argued against the
                                                  specialists' frankly
                                               uncontroversial, well-
                                            advertised (NICE/NHS)
                                        advice. This GP also over-
                                    managed my condition to the
                                      point that they did not follow
                                        NICE guidelines regarding
                                      drug levels. Mine were ideal
                                           but considered too high,
                                               unlike my specialists'
                                          opinions which mimicked
                                               NICE advice that the
                                           therapeutic window was
                                         reached and was working
                                     and that I needed yearly, not
                                    two-monthly tests (that would
                                              be inconvenient, too).

                                                 Database input of
                                      prescription doses was often
                                           incorrect. I was then put
                                      through to doctors who were
                                        given the impression that I
                                        was asking receptionists to
                                                                             I have just moved to the
                                                                            area and need to register
                                                                            with a GP. Sharoe Green
                                                                          Surgery is the cloest to my
                                                                         new home. Having checked
                                                                         this web site and found that
                                                                            this Surgery is accepting
                                                                             new patients, when they
                                                                          were contacted by phone it
                                                                           appears that they are not.
nses Report for GP
                                          End Date: 12/1/2010

                 I registered with this
            medical practice about 5
                years ago. I went this
                  morning to book an
             appointment just to find
                     out that i've been
            unregistered. I asked the
           lady at the reception why,
              and she couldn't give a
                 REASON at all. She
              sugested to re-register.
                Obviosly have to but
            never with them again. If
                 they can't give me a
            reason, then the Medical
             Centre must be a mess.
nses Report for GP
                                        End Date: 12/1/2010

           There are seats to sit on                            Having been a pacient for
             when you wait for your                            more than 8 years, I do not
             appointment. Probably                                       know why I'm still
              because most people                              registered there. There are
            avoid this place like the                                some doctors that my
                             plague.                              family avoid at all costs;
                                                                     they can be rude and
                                                                unable to read the screen
                                                                of a PC, type or write.. yet
                                                                   alone string a coherent
                                                                 polite sentence together.

                                                              The last straw has been the
                                                                confusion over child swine
                                                                       flu vacinations. After
                                                              receiving a letter inviting my
                                                               12-month son for a jab, we
                                                               arrived (along with serveral
                                                                     other children who had
                                                                     obviously received the
                                                               same communication) only
                                                                 to be abruptly asked what
                                                                    we were doing there as
                                                                    there was an adult only
                                                                        swine flu vacination
                                                                  session. IAfter explaining
                                                                   we had been invited, we
                                                                     were told to wait as we
                                                                  would seen, but one hour
                                                                later we were told to leave
                                                                   as our son would not be
                                                               given the jab. We were told
                                                                    the surgery would be in
nses Report for GP
                     End Date: 12/1/2010

                           The practice is probably     I don't think it is appropriate
                       overwhelmed and too busy,             to call across a packed
                           and I do understand that            waiting room 'oi, Miss
                       many patients are probably             Swan, you're due for a
                       abusive, but I do not expect                   cervical smear!'
                      to be spoken to in an abrupt
                     and aggressive manner from          I was misdiagnosed when I
                               the start. I am never      had tonsilitis. I saw one of
                           anything but polite to the   the doctors and he laughed
                        clinic staff and I expect the       and said, you just have a
                                      same in return.          sore throat, despite the
                      I also do not like it when the      white flecks on the back of
                           receptionists demand to          my throat and despite the
                     know what is wrong with me,               fact that I was suffering
                     as if to judge whether or not I         from a severe fever. He
                      am justified in requesting an                prescribed a type of
                        appointment on that same           pencillin. When I had not
                                                 day.          improved in two days, I
                                                            returned to the clinic and
                     There suddenly seems to be              was only able to see the
                     a system at the clinic where I         nurse. She was brilliant!
                     cannot book an appointment            Helpful, polite, lovely bed-
                      ahead of two days. When I              side manner. She said I
                        called on a Wednesday, I         definitely had tonsillitis and
                     was told I could only book an           had been prescribed the
                     appointment on the Friday. I           wrong type of penicillin. I
                       said I couldn't go on Friday       started taking the type she
                               and the receptionist              prescribed (signed by
                         suggested no alternative                  another doctor) and
                        except that I call back the        improved within 12 hours.
                        next day to book a further
                             two days in advance - There are many incidences
                                                    of ineptitude, Iconfusion and
                                                             Wish had seen the
                                                      previous comment before
                                                    visiting this surgery. I had a
                                                         similar experience, staff
                                                                 rude and abrupt.
nses Report for GP
                                           End Date: 12/1/2010

             I have been a patient at         Making Saturday morning I would not want to change
          this surgery since 1982. I          appointments available to     practices even though
                 find the receptionists          those of us who work.    parking in Bury park can
            helpful, even if you have                                   sometimes be a nightmare.
               forgotten to order your
          prescription and need one
            urgently they are always
          helpful and pleasant. this
               is not alwyas the case
           with some surgeries. the
          doctors are not writing the
            prescription as you walk
           in the door which is what
                   happend where my
                  husband goes. The
          doctors take time to listen
                             and help.

              I am always able to get
               an appointment for the
             children to see a doctor
            the same day, although i
                 would not consider it
               unreasonable to wait a
           day. We usually wait 3 or
                 4 days before we get
           concerned that one of the
               children's illness is not
             abateing and we get an
            appointment within a few
                hours and are usually
                      reassured at the
             appointment without the
               need for further action
nses Report for GP
                                     End Date: 12/1/2010

                                       Reception open at 8:10am?
                                        Well it's 8:35 and they still
                                       have their phones switched
                                               to the night service.




              The doctors here have More time should have been
                many times give bad    spent. There are too many
            diagnosis to me and my time waters who go here so
            wife. last time I was sent  the level of service is low
           away with having irratible
            bowel, i went to hospital
              to reveal i had swollen
             appendix and had to be
           operated on. I will not be
            using this practice again

             One could not expect or     Nothing this practice is an
           find a better service, from example of excellence within
                     the Doctors to the                    the NHS
                  Receptionists, evey
           member of the practice is
             caring, professional and
              dedicated. The Patient
                      comes first on all
                       occasions, I feel
              priviledged to have this
                    practice as my GP
                               service.
nses Report for GP
                                       End Date: 12/1/2010

                        Doctors on Phone at 08:30 responds as             Usually Very Good
           "Left" side are         Busy instead of choices
             Very Good / Excellent.       menu, forcing Me to keep
                                     redialing 5 - 10 minutes. Very
                                      frustrating. When reported to
                                     reception told everything OK
                                          there, must be me. I have
                                           tried landline and Mobile,
                                     sometimes both at same time
                                         and the problem occurs on
                                                                  both.
                                           Response to requests for
                                         medical record information
                                      for Employment or insurance
                                          purposes very slow. when
                                         mentioned at reception on
                                                    one occasion told
                                            "That's X's job and
                                                   they're not in for 3
                                                          Days"




            Doctors who empathise Alot of info scattered around,
           with you and spend time which means it all fades into
                      examining your             the background
                     symptoms, then
          explaining what they think
           is the problem. This also
               applies to the nursing
                  staff. The practice
                   support staff also
             respectful and pleasant
                                 too!
nses Report for GP
                                           End Date: 12/1/2010

                   I've been with this Possibly more appointment
                practice a number of       times, but that said it's
                 years now and have normally quite good anyway.
               always found the staff Maybe texting appointment
             and doctors there really reminders like you get at the
           helpful. I've always been hospital now - that would be
           made to feel at ease and             quite a nice touch.
               the doctor has always
            taken the time to explain
                  their diagnosis and
                   treatment options.

           I would recommend them
                    to others without
                          hesitation.




                  It would be helpful if
                 reception staff or the
               check in screen could
            inform patients on arrival
          if the GP is running late to
              give them the choice to
                               rebook.
nses Report for GP
                                         End Date: 12/1/2010

          If I cannot get a same day
           appointment I can ask for
                a GP to telephone me
                        and I describe
               my symptons if the GP
           feels they should me they
           will make an appointment
                 for me the same day.
            I have nothing but praise
           for this very busy practice



                All I will say is brilliant  The only thing I have felt
                 from the moment you missing was a lollipop on the
                  walk in the door your     way out but then suppose
              looked after. They take           this could be seen as
            time to be as helpful and         unhealthy unless it was
                 polite as possible the                    sugar free.
               most I have ever been
           delayed been seen at my
             appointment time was 4
              mins. This practise has
                      what can only be
                       described as the
             friendliest approachable
          reception staff I have ever
              met. They respect your
               privacy whne talking to
                  you. The doctors are
                      amazing from the
           moment you step into the
          consulation room your not
                 pressure to whittle off
               your symptoms and be
                     whisked out with a
                    prescription. If your
                  looking for a doctors
                surgery that put's care
               and compassion as it's
                   core value then this
             surgery can't be beaten.
nses Report for GP
                                    End Date: 12/1/2010

           Reception staff are kind The length of time waiting for
           and helpful compared to        my telephone call to be
               other GP practices. answered could be improved.
                                    Though i think it's extra busy
                                           at the mo with people
                                          booking for flu vaccine
                                                    appointments.




                                          I have used this practice My sister also is registered
                                     many times and every time i with this doctors surgery -
                                        am dissappointed with the       she has depression and
                                         "service" they trichotillamania (she pulls
                                                           provide.    her hair out) and went to
                                                                              the doctors to get a
                                      They are disrespectful - my prescription for some more
                                        husband works nights and          antidepression tablets.
                                    gets in at 8am, he booked an            Opon looking at their
                                     appointment at 11am to see              computer the doctor
                                       a doctor (as he had had an noticed that she was on the
                                      allergic reaction a few days pill, then weighed her and
                                         before and the symptoms           told her she was and I
                                        came back) but fell asleep quote "fat". She
                                    and missed his appointment.          is a size 14 and 5ft 5in.
                                            When he phoned up to
                                         apologise and rebook his She went into the doctors
                                    appointment, the receptionist for tablets to help her cope
                                    was extremely rude and gave with her depression and left
                                      him a lecture about wasting      crying. Not what I call an
                                     peoples time and didnt even                  "excellent
                                     give him a chance to explain                   service".
                                       and hung the phone up on
                                                              him.            My sister had other
                                                                     problems with this surgery,
                                                                            so she complained in
                                                                              writing to them and
                                                                    received a letter saying that
                                                                     she was rude and basically
                                                                                            a lier.

                                                                      My entire family will not be
                                                                      using this doctors surgery
nses Report for GP
                     End Date: 12/1/2010

                           I have used this practice My sister also is registered
                      many times and every time i with this doctors surgery -
                         am dissappointed with the       she has depression and
                          "service" they trichotillamania (she pulls
                                            provide.    her hair out) and went to
                                                               the doctors to get a
                       They are disrespectful - my prescription for some more
                         husband works nights and          antidepression tablets.
                     gets in at 8am, he booked an            Opon looking at their
                      appointment at 11am to see              computer the doctor
                        a doctor (as he had had an noticed that she was on the
                       allergic reaction a few days pill, then weighed her and
                          before and the symptoms           told her she was and I
                         came back) but fell asleep quote "fat". She
                     and missed his appointment.          is a size 14 and 5ft 5in.
                             When he phoned up to
                          apologise and rebook his She went into the doctors
                     appointment, the receptionist for tablets to help her cope
                     was extremely rude and gave with her depression and left
                       him a lecture about wasting      crying. Not what I call an
                      peoples time and didnt even                  "excellent
                      give him a chance to explain                   service".
                        and hung the phone up on
                                               him.            My sister had other
                                                      problems with this surgery,
                                                             so she complained in
                                                               writing to them and
                                                     received a letter saying that
                                                      she was rude and basically
                                                                             a lier.

                                                       My entire family will not be
                                                       using this doctors surgery
nses Report for GP
                                         End Date: 12/1/2010

                 My family and I have Some of the doctors call you           Mondays are very busy.
               been with this modern             very late after your
            practice for 5 years now          appointment time but I
            and cannot speak highly        always seem to be given
            enough of the dedicated         enough time for my own
                  staff, receptionists, problems even if things take
           doctors and nurses alike.                         a while.
          The appointments system
          has improved enormously
          in the last year or two. My
          wife has diabetes and her
            care has been excellent.
           She can always get seen
                  when she needs to,
             usually by her own GP.
             My son's life was saved
                 when one of the new
           doctors sent him straight
                   to hospital with his
              stomach, which turned
              out to be his appendix.
          The doctors seem very up
          to date and caring. I used
                to be at another local
                    practice but now I
               wouldn't go anywhere
          else. This practice makes
              you proud of the NHS.
            Well done to you all and
                            thank you.


            As a young mum with a                              Nothing      We seem to have turned
              chronic illness I do not                                                 into a society of
             know how I would have                                             complainers. I feel that
            got through the last few                                      unless more patients show
           years without the support                                             their support for their
                   of the GPs at this                                     surgeries and the services
             practice. I am happy to                                         they provide we will lose
           see any GP. The Nurses                                           the service to the private
            are excellent as are the                                     sector and, having used the
                        receptionists.                                       Reading walk-in Centre,
                                                                         god help us if that happens.
nses Report for GP
                                          End Date: 12/1/2010

           Most are friendly enough, Could try listening to patients          Have been with this
            receptionists now smile who have more experience               practice since the 60s.
            and more approachable      of their own condition than
              than they used to be.                         they do.     Never had any problems
                                                                       until the last few years due
                                                                                       to new young
                                                                               inexperienced GPs.

                                                                          Now looking to change
                                                                       practice within the area as
                                                                       confidence has completely
                                                                                       diminished.
            My wife and I have been
                   registered with this
                 practice since 1970.
               Since then there have
              been two moves of the
            practice (to larger/better
                premises) and many
           changes of medical staff,
          but the quality of care has
                     always remained
               consistently high. The
              reception staff are also
            very good. The practice
                now provides clinical
                 treatment and minor
           surgery to the extent that
             routine visits to hospital
                are rarely necessary.

           A G.P,S practice, giving,   No improvement needed                                   No
              dignity,and respect to Waiting for new surgery to
                       their patients,   establish and develop.
                      from all staff.
                    Good excellent
            motivated surgery. well
                      recommended
nses Report for GP
                                           End Date: 12/1/2010

                     usually seen by          difficult trying to get   little continuity of care
           practitioner on same day appointments with female drs
                        if emergency in the same or even the next
                                                                week




            over the last few years I
                    feel that the care
            provided by this practice
           has declined. It is difficult
              to make appointments
              with a preferred doctor
              unless you know a few
            weeks in advance when
                     you will need an
            appointment. one doctor
            does not even greet you
               when you go into their
           room.there is a feeling of
             being processed rather
                than seeing you as a
                    whole person.on.
nses Report for GP
                               End Date: 12/1/2010

                     Nothing      Listening to and beleiving           I had several health
                                      what the patient says.        problems that started in
                                                                 2007, every time I went to
                                                               this surgery they dismissed
                                                                    me and disregarded my
                                                               symptoms. I never had any
                                                               follow up on tests that were
                                                               carried out unless I chased
                                                                                      them.

                                                                   Eventually late in 2009
                                                                   when I was very ill, and
                                                               only after repetative visits,
                                                                   one GP sent me for an
                                                                ultrasound which showed
                                                                    that I had a very large
                                                                  internal growth that had
                                                               been growing over several
                                                                  years, consequentially I
                                                                    had to have extensive
                                                                                   surgery.

                                                               I'm still recovering from this
                                                                 and I'm very upset that my
                                                                          health has been so
                                                                          seriously impaired.

                                                                My advice is to avoid at all
                                                                                      cost.
nses Report for GP
                                    End Date: 12/1/2010

           Clean surgery and good        Reception area is always      There is one lmember of
                    opening times       very busy and I can rarely staff who appears to be the
                                    get through on the telephone.               only person who
                                                                         understands or knows
                                     Suggestion; This means that          anything in the whole
                                        there should either be two surgery about the systems
                                     operators or another person         and controls which the
                                            should be allocated to      surgery has. Although I
                                       answer telephone queries.      understand that there are
                                                                     probably alot of temporary
                                          Also, where there is one staff, pressure on just one
                                    person on the reception desk            person is not good.
                                      there are alot of others who
                                               stand around in the It is inefficient and means
                                       background chatting. This that alot of the time, people
                                       gives a bad impression for         have to stand around
                                       patients waiting to be seen         waiting for them (this
                                                                to. includes the locum doctor).

                                    I suggest that the back office
                                     should be sectioned off from
                                          the front of the reception
                                       area (put a screen?). This
                                    will leave the impression that
                                     there are people available to
                                       work, but are not helping (I
                                     will try to give these girls the
                                               benefit of the doubt).

                                    My doctor's appointment was
                                     also cancelled today, and I
                                    only found this out on arrival
nses Report for GP
                     End Date: 12/1/2010

                     Its almost always enaged, or
                         it just rings and rings and
                            eventually gives you an
                     answer message saying they
                       are closed, even when they
                                             are not.




                         For a morning appointment
                        ring after 8.30am - fine. For
                          an afternoon appointment
                      ring after 1.30pm - not fine. I
                      work as a consultant and am
                      very busy. I may only get the
                     chance to ring in the morning
                          before people start work. I
                     have to have a battle with the
                       receptionist every time I ask
                                     for an afternoon
                                 appointment. This is
                       ridiculous! It's clearly set up
                        to meet government targets
                      (seen in x hours/days) but is
                      just a way of manipulating it.
                           If you can't ring, you can't
nses Report for GP
                                      End Date: 12/1/2010

              Office staff helpful.      Attitude of Doctor - doesn't To back up the above: Very
             Appointments easy.         smile, barely listens, shows long term complaint of no
                                       no real interest and medical energy, falling asleep every
                                      imput next to zero. Can't wait       day, severe shortage of
                                                    to get rid of you! breath. Usual response of
                                                                       another blood test to check
                                                                                 anaemia, in spite of
                                                                          Specialist stating that my
                                                                       tiredness had nothing to do
                                                                                 with anaemia. After
                                                                            "stamping my feet" and
                                                                       asking for alternative ideas
                                                                       they reluctantly sent me for
                                                                                chest xray plus ECG
                                                                         adding a parting comment
                                                                        that "I don't expect them tp
                                                                                       find anything"
                                                                          Result: chest xray shows
                                                                           partial congestion, ECG
                                                                      leads to immediate fitting of
                                                                                          pacemaker!
                                                                          Doctor's response to test
                                                                            results - nothing except
                                                                              "You'll have to decide
                                                                               yourself if you want a
                                                                                         pacemaker".

                                                                           I could go on but won't.

                                                                       Net result - I've now moved
                                                                           to a new GP and into a
                                                                                     different world.
nses Report for GP
                                            End Date: 12/1/2010

           I've been a patient at the I've always found the doctor's I understand that our NHS
              Vineyard Surgery since         style to be brusque and resources are previous, but
                    2000, but as a 30- impersonal. I've felt like I'm having paid my fair share of
                something male, only       wasting the doctor's time,         taxes for 18 years, I
           visited a few times in ten and when I recently visisted       thought that a two-yearly
          years. I've always found it      for a check up, the doctor    check up for a little bit of
             relatively easy to get an        practically refused and   prevenatitive care wasn't
                   appointment at the chased me out of their office. entirely out of the question.
                           Vineyeard.         So I have registered at
                                             another nearby surgery.




             I find it fairly easy to get
               appointments with this
                GP surgery however I
                 found that one doctor
           shows no empathy to the
               patients. All the times I
            have been treated the dr
           dealt with the situation as
              a statistic and was very
                        quick to end my
            appointment. After trying
           this doctor for a year and
          a half I decided to request
                to be seen by another
              one who has been very
                              helpful and
                         understanding.
nses Report for GP
                                       End Date: 12/1/2010

              All doctors and nurse, I            1) Telephone line:
          had contact with, are very     - paid number - should be
          pleasant, helpful, ready to                            free;
                 discuss all matters. I   - waiting time - very often
            never had problems with you need to wait "for ages" to
           referral to specialists and                    get through
            I've always been treated                   2) Reception:
                       with respected. - they most of the time rude
                                        and sometimes is difficult to
                                            understand them, never
                                                               smiles

                                                3) Booking system - is
           Occasionally, the doctors                The receptionists!
               are fantastically on the
              ball. I went with a minor   It's been said before but I'll
                   problem and as the say it again; they're rude and
            doctor couldn't help was unhelpful. Especially if you're
               referred to the hospital already feeling a bit sorry for
             immediately and had an            yourself when you're ill!
                     appointment letter
            through within the week.      The appointments system!

                                         It's ludicrous trying to get an
                                               appointment. They won't
                                               book one more than two
                                         weeks in advance, but, 95%
                                        of the time when you then try
                                              to book the appointment,
                                       they're busy and suggest you
                                                     call up on the day.
                                        Completely unhelpful! As for
                                       booking appointments online,
                                       they deleted my records from
                                        patientuk, meaning I couldn't
                                                                  do so.
nses Report for GP
                                   End Date: 12/1/2010

             Absolutely nothing.         The receptionists could
                                         answer their phones for
                                      once, I tried for 3 days in a
                                        row and all I got was the
                                        person who should have
                                   thought about what they were
                                   going to say before recording
                                                    that message.
nses Report for GP
                     End Date: 12/1/2010

                     I thought my doctor was quite
                                      proffesional with a
                      proffesional attitude, until my
                                                 last visit.
                          I asked them to refer me to
                      dermatologist, because I had
                     an accident and wipe off spot
                              on my chin, so I wanted
                            make sure, that I would nt
                           have any future problems.
                        They refused, saying its not
                             urgent enough! (I thought
                        doctors should be helpfull!!)
                              I asked them, if they can
                     take blood test for hormones,
                             because I am not sure if I
                            have right anticonception.
                      First what they said was, that
                                 I have to book another
                         appointment, if I wanna ask
                            another question, which is
                         totally ridiculous, while I am
                            sitting infront of them, and
                                   wanna sort out some
                              problems asap, so I dont
                               need to wait for another
                                 appointment another 3
                             weeks! And I wasnt even
                        late, so why they didnt have
                      time for me? They refused to
                     refer me to gynecologist, that
                      nothing like this is happening
nses Report for GP
                                          End Date: 12/1/2010

                      No comments.           i contacted the surgery by
                                               phone today to request a
                                           prescription for my daughter
                                            but was told that you do not
                                           accept prescription requests
                                          over the phone and i need to
                                              come in person, write her
                                          name and DOB on a piece of
                                                  paper and submit the
                                                                request.

                                            I think you need to improve
                                              this service as some of us
                                           work full time it is not always
                                                convenient for us to take
                                                time off from work just to
                                             request a prescription. We
                                          should be able to provide our
                                                details over the phone to
                                                       make the request.




                 Apart from one nurse                       staff training   terrible ,rude
             ,most staff are rude and
                          diorganised.
           If I could use Holt instead
                        I would gladly.
nses Report for GP
                                       End Date: 12/1/2010

                  I have an ongoing I think the surgery should let    It's a shame that people
            medical condition which patients know about this site - only leave feedback when
                means that I see the I only found it because I was           they are unhappy.
              practice nurse every 6    trying to find out what time
                weeks. They always               the surgery opens.
                 appears happy and
           welcoming. I turned up a
                     day early for my
               appointment and they
              squeezed me in rather
             than having to go back
                        the next day.

           I have no complaints and
                 I am so glad that my
            surgery has not changed
                   to book on the day
                appointments. Other
                surgeries in our area
              have this system and I
                      hear nothing but
               complaints about this.
              The District nurses are To be able to phone and get         revamp the surgery
                         very friendly.                        results,    The reception has
                                        appointments,prescriptions at        improved greatly
                                                             any time,
                                         not to be told phone after 11
                                            or 2 or phone back in the
                                                             morning.
                                           To See the doctor and not
                                              have to wait for them to
                                                       phone me back
                                         Be put at ease and feel as if
                                             my problem is important.




           To be honest..... nothing     Unfortunately alot........ the
                                       manner of the receptionists is
                                          rude and abrupt. I always
                                         believed that receptionists
                                          were supposed to be kind
                                             and thoughtfull, a bit of
                                        empathy wouldn't go a miss
                                            as they are dealing with
nses Report for GP
                                       End Date: 12/1/2010

              The major problem with           Permit patients to easily
               this practice is that you        transfer from one GP to
             are not permitted to see       another within the practice.
           any other doctor than the           Employ a female doctor.
                    one you are initially Involve patients in their own
           registered with. If you are treatments and in decisions
                unhappy, as my family             made about their care.
            are, with the GP you are           Become less telephone-
                allocated then you are                            based.
                     "stuck" with them. Improve speed and efficiency
                        This problem is                 of communicating
            compounded by fact that information from the hospital
               this is the only practice       to the patient, especially
          that accepts patients from             about new medications
             our catchment area. So,                    recommended by
           we have no choice, at all,                        consultants.
                          about our GP.
                 This has, we believe,
                    caused a culture of
              complacency within the
           surgery and certainly with
              our GP. We do not feel
                     that our GP at the
                  practice includes our
               wishes, or views, when
                        considering our
             treatment. It is not easy,
                      or comfortable, to
            question or discuss their
            decisions or influence or
                    care and treatment
                                choices.
                 The practice remains           It is impossible to see a I am going to try to put in a
                                                 docdtor when you want formal complaint about this
                                           to.This surgery will not book                      practise
                                           appointments, only a phone
                                               call from the doctor. The
                                          doctor then decides over the
                                          phone if you need to see him
                                            or not. You cannot see any
nses Report for GP
                                        End Date: 12/1/2010

           We have invariably found The only thing we can think           We have only recently
             the receptionists polite        of would be telephone        found this website and
            and helpful; the nurses     access to the surgery. We couldn't believe that earlier
             charming and efficient; have frequently found that by      comments related to the
                and our own doctor      ringing at 8am or just after    practice which my sister
           always friendly, pleasant we get the engaged tone for and I have attended for the
                   and professional.        anything up to (on one            past 20 years - our
                                             occasion) 20 minutes!          experience has been
                                      Another telephone line might          exactly the opposite!
                                      help. But perhaps that is not       The fact that one sees
                                                          possible. one's own doctor is a "plus"
                                                                          in our view rather than
                                                                     seeing a different doctor on
                                                                         each visit. Further, we
                                                                      have always been offered
                                                                       another doctor if our own
                                                                      GP was fully booked or on
                                                                       holiday and we didn't feel
                                                                     we could wait for his return -
                                                                         offers which have been
                                                                            accepted on the odd
                                                                                        occasion.

            very helpful and friendly
            no real problems getting
                      appointments.
nses Report for GP
                     End Date: 12/1/2010

                                            On the last two ocassions
                                                  when I have rung the
                                           surgery I have been unable
                                                to get an appointment.
                                           What is the point of making
                                                 this simple request so
                                                           difficult for its
                                              customer/patients? The
                                            appoinment system needs
                                                        a total overhaul!
nses Report for GP
                                     End Date: 12/1/2010

                Two of the doctors are Some of the Doctors. Staff at
            good. The rest really are the front desk - they are rude
          only interested in pushing              and unmannered
                    patients through the
                       doors quickly and
                  inefficiently. They still
              make the same money.
               Wonder how much the
               NHS pays them for a 5
                    minute consultation
                 usually in the lines of:
                    Give it 3-4 days and
              come back to see me if
          you are not better. For the
           second year in a row one
                      of my children has
              tonsilitis - easily treated
               with antibiotics. For the
             second year in a row on
                      the first visit it was
               claimed that it is only a
               sore throat(this is while
                 the tonsils were full of
           little white marks - a sure
           sign of infection). For the
            second year in a row we
             had to go back with little
                     one, now very sick,
               burning up, blocked up
            and swollen tonsils to be
             told in a minute that she
               has tonsilitis. Last year
                    my eldest landed in
nses Report for GP
                                          End Date: 12/1/2010

              Good access. I have              The surgery has limited
           seen three different GP's        Saturday hours. But when I
          since being a patient here         rang duriing those limited
             and all have been very               hours recenlty I got a
              polite, freindly, helpful        message telling me the
                   and professional.             surgery was closed. I
                                          thought this was unhelpful. It
                                            mightt be useful to say that
                                             there is no administartion
                                           support on Saturdays (if this
                                                           is the case).




                My doctor is willing to    Appointment times - there
                   take the time to talk can sometimes be difficulty
           through options and offer        getting a GP appointment
                   advice and support. within 48 hours and seeing a
                                           practice nurse as they are
               It is also good that the                  only part-time
            practice is moving into a
              new building in the city It would be good to see the
           centre which will improve practice patient group more
           access and links to other          active and work with the
               primary care services.         practice in reducing dna
                                                rates and increase the
                    Good and pleasant         involvement of patients.
              reception staff who are
           both polite and firm when       It would be beneficial if all
                        they need to be patients were informed of the
                                                 moving date so those
                                                    patients on regular
                                         medication can ensure they
                                               have sufficient supplies
                                           during the transition to the
                                                          new building.
nses Report for GP
                     End Date: 12/1/2010

                     Can never get through on the
                      phone. Very limited opening
                     hours. Opens 9am. Only give
                           same day appointments
                       which all go by 9.05am and
                             do not permit next day
                          appointments. Closes at
                       either 12 or 1pm every day
                        with only two brief evening
                       surgeries per week. Closed
                        all day Saturday. Charges
                        £60 for a medical for a 10
                                     year old child.
nses Report for GP
                                     End Date: 12/1/2010

           touch screen to register     How to book appointment
                  for appointments keeps changing : Sometimes
                                          it is ring after 8 am only,
                                      At other times you can only
                                    book appointments 5 days in
                                                            advance,
                                      or you have to call in a few
                                                            days time
                                               or call mornings only
                                             or call afternoons only




               The practice nurse is The receptionist and one of         A written complaint from
                 kind, thorough and         the partners could treat     our last visit (over a year
                 professional. They     patients with courtesy and      ago) was ignored with not
            listened carefully to my respect. My child's complaint        even the courtesy of an
               child's complaint and            was dismissed in a        acknowledgment letter.
                         treated her        consultation that lasted
               compassionately and barely 3 minutes in a manner
                          effectively. that was brusque bordering
                                                           on rude.
nses Report for GP
                                         End Date: 12/1/2010




              nothing i like. i can not   for one the staff could be        so bad have now changed
             get an appointment. my     taught to be a bit nicer and                            GP
          doctor never seems to be not treat the you as if your in
           in he is always away. the                        the way.
          staff at reception are rude
          and treat you as if you are
             stupid. when i do finally
             get an appointment with
              my doctor i am rushed
            though and don't get the
              best treatment which I
                            could get.




                The receptionists are        The website is detailed and         Overall, this is a good
            friendly and aim to direct       kept up to date and there is family medical care practice
                  appointments to the          even links for male health        which should cover all
                 appropriate nurse of      which is invaluable given the       basic health needs. The
                 doctor. Although the                difficulty of getting my     staff are as formal or
                  practice technology    husband to go to the doctors.           informal as you would
              requires you to name a          It is unfortunate, like every                       prefer.
               GP to register with you         other practice in the area,
              can see any doctor you            there are no male nurses
             prefer. There are clinics      which can be off-putting but
                   for most long term                 the doctors are really
           conditions it would seem.     interested (or at least pretend
               My consultations have      to be). The registration policy
           never felt rushed and it is      lists red and blue areas and
            surprising how efficiently              is a little patronising to
                    medical notes are              suggest the doctors will
               reviewed in 7 minutes.     decide the best interests of a
                                          patient who moves out of the
nses Report for GP
                                       End Date: 12/1/2010

             I have always found the          Trying to telephone the
                GP I generally see to        surgery early morning is
           provide an excellent level almost impossible and since
            of service and nothing is appointments are allocated
                    too much trouble early morning to those callers
                                               who do manage to get
                                         through, it is rare to be able
                                          to see the GP of choice (or
                                          sometimes any GP) on the
                                         day unless it is urgent. Also
                                                 appointments for the
                                       following day can not be pre-
                                           booked, There appears to
                                      be a chronic shortage of GPs
                                      in the practice, which has not
                                        expanded anywhere near as
                                          rapidly over the past 10-15
                                              years as the number of
                                                  registered patients.
nses Report for GP
                                             End Date: 12/1/2010

           The New Play area which            Very little! perhaps a drinks    My family have been with
           helps the children have a          machine would be helpful in      the practice for over thiry
               good experiance when            summer. Air con would be years and have watched as
                visiting the Doctors. I          big improvement as the          the surgery has worked
            saw one mother struggle             surgery is so busy it gets     hard to make the patient
              to get her child to leave                         quite stuffy. service Saff have always
             after her appointment.. I                                         been very helpful and the
                      like the late night                                             service is of a high
                     appointments. My                                          standard from Reception
               husband works away. I                                          Staff to GPs and with over
                  explained this to the                                        14,000 patients you must
             receptionist who had no                                           be doing something right.
            problem in offering me a                                                            well done
              late appointment. I also
                 like, that the practice
             works hard to provide a
           moden up to date service
                and only recently was
                        asked to fill in a
           questionaire which asked
           about service of care and
                   any areas that need
                         improvement. I
               understand you hold a
                    Patients council for
                anyone to join. To yet
           again to help improve the
                         Patient care by
           understanding our needs
nses Report for GP
                                       End Date: 12/1/2010

            It's conveniently located The attitude and general lack           Some of the staff whom I
          for easy access via car or         of helpfulness of the staff      have encountered at this
                     public transport.      answering the telephones             practice over the years
                                          needs to be addressed as it         (both admin and medical
                                       reflects badly on the practice.          staff) seem to have lost
                                         Most people work during the          sight of the fact that they
                                              day and so being told to         are actually there for our
                                          phone on the day that you'd       (the patients) convenience
                                        like the appointment (usually             and not the other way
                                       when you're already at work),          round. They also need to
                                          isn't very helpful - you can't        realise that everyone is
                                          just drop everything and go      different and an individual -
                                           to the doctors when it suits    not just another number on
                                                                  them.    another list to be treated on
                                                                                     the production line.
                                         Recently my mother phoned
                                                the practice to book an             There is a sign near
                                          appointment and asked for             reception displaying the
                                           the last appointment of the                 number of missed
                                          day as she is working away          appointments. Instead of
                                       from home and so has a long           accusing people, why not
                                          distance to travel. She was             start asking people for
                                            informed that the only way         feedback as to why they
                                       the last appointment could be         miss these appointments,
                                             booked was to call on the        so that you can see what
                                             day required as it was not           you can do to improve
                                                   possible to book the          services? Most people
                                               appointment in advance       would be only too willing to
                                                    (even though it was     give constructive feedback
                                          available) because the last       and ideas if you ask them.
                                        appointments were reserved
                                                for people requiring an
            The fact that you could       Patients are sometimes left             Unfortunately I will be
             get an appointment on     waiting up to 40 minutes after             changing my doctor, it
           the day if you phoned in     their appointment time which       seems every time I need an
                      early enough.          can be very difficult when       appointment I have to go
                                              you have small children.      through a minimum waiting
                                                 Combined with the no          time of 10 minutes and if
                                         pushchair policy this can be          you are sick, that can be
                                           a nightmare with a toddler.                    very draining!

                                         I am usually left waiting on
                                       the phone for on average 10
                                       minutes before a receptionist
                                                            picks up.
nses Report for GP
                                      End Date: 12/1/2010

                  The practice will not By not registering with them.
          inform patients parents on
           notes that they make and
              then undermine normal
           family values. If you have
           children under 16 register
           them elsewhere. They do
            not take criticism on thier
               service and they insult
            you if you question them.




                                                 The doctor calls his           There are two rude
                                      receptionists STUPID in front recetionists there who are
                                                          of patients. very abrupt and have many
                                                                                arguments with the
                                           While I was waiting to be                       patients.
                                         seen by the doctor I felt so
                                       sorry for the nice people that I had a run in with the staff
                                                          work there.         that work there and I
                                                                        complained to the practice
                                      The doctor needs to act more             manager who was a
                                                        professional.     useless as anything and
                                                                                   wasn't intrested.

                                                                               Stay away from this
                                                                                          surgery.

                 I have always been             The patronising and
             treated with respect by compassionless treatment I
             the reception staff and feel I have received on every
            have always been seen      visit to this surgery has left
                       very promptly    me speechless and I have
                                             left in tears on several
                                     occasions. I am not a difficult
                                             person and make very
                                        infrequent visits to my GP
                                          but when I do I expect at
nses Report for GP
                                        End Date: 12/1/2010

          I am too often left with the Time spent with the doctor -           On the whole - grey
              impression that 'saving'     more personal and probing     average service - not bad
            money is more important questions to drill down to 'the               but not brilliant.
                  than prescribing the problem'. Better knowledge
              treatment I need. If my       of my medical history and
                condition/treatment is use of it to target preventive
           'flavour of the month' and             measures my way.
                  hits all the 'right on '
             buttons then the thumbs
             up is always given. So I
              avoid seeing the doctor
             unless I really do feel 'at
                           death's door'

            In complete contrast the
            practice nurses are truly
           'jewels in the crown' and
          the reason I stay with this
             practice. They provide
          excellent practical advice
          are extremely flexible and
                very approachable -
                marvellous all round.


               Some of the doctors Practice Nurse knowledge of Cost aside ... this practise
                                        patient at least when they must provide a printed and
                                                              arrive. up-dated physical leaflet or
                                                                         brochure available to all
                                    Review of patients to ensure        registered patients. This
                                         follow-up of patients who printed information should
                                          need care, but feel they list all services and clinics
                                    waste staff time, but actually available and be posted out
                                   need to be prompted to come             ,or offered /available at
                                      back for continuity of care.                point of attending
                                                                                      appointment.
                                   Patients should be alerted by
                                    their first name only in public There is no internet info' on
                                                waiting room when              services/clinics etc.,
                                     practictioner is ready to see available on this practice,
                                            them to protect patient         but that's not the point
                                       confidentiality. It is deeply because GP surgeries most
                                      embarrassing to have your                 provide this printed
                                   full name scrolled publicly on        information to ensure all
                                      an electronic screen in the patients feel included and
                                                      waiting room!    aware otherwise you may
                                                                          as well attend a walk-in
                                                                          clinic who know nothing
                                                                      about, nor they your health
                                                                                              needs.
nses Report for GP
                                         End Date: 12/1/2010

            The Doctors and Nurses          However in the ten years I
          at this practice are helpful      have been a patient I have
            and efficient. They have            found the receptionists
          always treated me quickly      invariably rude and unhelpful.
           and given good advice. I
                   can usually get an            On a recent occasion, I
                appointment at short      arrived 5 minutes late for an
              notice, once I have got     appointment - on my drive to
          through on the telephone.      the surgery there had been a
             My only gripe would be             car accident involving a
          that the surgery closes for     pedestrian, who was lying in
                   a long lunch hour.        the road being treated by
                                                     paramedics. I was
                                            distressed by the incident.
                                            On arrival, I apologised for
                                          being late and explained the
                                              reason. The receptionist
                                            merely said "you are
                                             Care and attention and to Have only ever been seen
                                               listen to what the patient by one doctor so comments
                                          says. In 30 years the Doctor not necessarily applicable
                                          has never examined me and            to other doctors in the
                                                       on two occasions                      practice
                                                          misdiagnosed




             I had cause to visit my
                  GP in September,
                  immediate correct
              diagnosis given, tests
           arranged, on results (the
                 following day) the
             hospital was contacted
                   & admission
             arranged for the same
                                 day
                An excellent service
                          provided.
nses Report for GP
                                           End Date: 12/1/2010

              I am always able to get           Being spoken to whilst not         All-in-all I like this practice
                an appointment at my                        being looked at is          as I can get to see GP
                convenience which is              disconcerting (doctor still      when I need to - but I liked
            great when you work full-      writing last patients entry and         it better when you saw the
           time - and alot of the time         then checking on computer         same doctor each time and
                on the same day. The         to see if I need BP checking             you felt the doctor cared
           practice nurses are lovely             etc.). I was asked alot of     about you rather than being
                     and very friendly.       questions nothing to do with        made to feel that you need
              waiting room clean and         what I came in with as it had        to be seen quickly and that
                      tidy at all times.   flashed up on the screen and             you are a way of reaching
                                              was then told that they were            their targets. I have now
                                               running behind whilst I was         lost some confidence with
                                             trying to tell them something           the new doctors and now
                                           personal about how I felt - so             feel very reluctant to go.
                                            i stopped talking. Take blood
                                                pressure if the patient is in       I feel that the practice now
                                                       the risk catagory or if          concentrates on getting
                                               symptoms indicate it needs        QOF points and so you feel
                                                                       taking.   like the GP is not interested
                                           I also feel that they are under            in what you have to say -
                                                    pressure not to refer to           more interested in taking
                                             hospital. I had condition that        your blood pressure, see if
                                                  would have been treated            you're checking for breast
                                               quicker if I been referred to       lumps, not smoking etc. so
                                                  see specialist rather than          that they can put it on for
                                                pumped with pain killers. I                   their statistics and
                                            had to insist in the end and it              ultimately to meet their
                                                   was then treated and no        quotos/targets. I am asked
                                                                   more pain.          the same each time I go.
                                                    I left feeling I had been        Even checked my 18 year
                                              rushed, not been examined                old son's blood pressure
                                                 thoroughly and did not tell       when he went to see about
                                                                                         acne! He left feeling he
nses Report for GP
                                        End Date: 12/1/2010

                            Nothing                              Have never been satisfied
                                                              with the service received at
                                                                  this practice. Doctors and
                                                              reception staff appear to be
                                                               inept and rude. You are left
                                                                     waiting at the reception
                                                                         desk whilst staff are
                                                                            chatting amongst
                                                              themselves. You never see
                                                                  the doctor at your allotted
                                                                       appointment time, you
                                                                         usually have to wait
                                                                 between 20 to 30 minutes.
                                                                 GP consultations are very
                                                                  rushed, the doctors never
                                                                 appear to be listening and
                                                               time is wasted by having to
                                                              repeat yourself. You always
                                                                   leave the practice feeling
                                                                      displeased. Due to this
                                                                    further time is wasted by
                                                                      having to make repeat
                                                              appointments as the correct
                                                                 care is never given during
                                                                initial appointments and on
                                                                         occasions not at all.


                  This GP practice is
           extremely 'user friendly'.
           Patient dignity is high on
               the agenda and their
                 modern and friendly
                approach, right from
                reception through to
                actual appointments
                      makes for less
            complications with any
                issues we may have
            regarding the health of
                          our family.
nses Report for GP
                                       End Date: 12/1/2010

              very good gp, but very more appointments needed.
                       difficult to get
             appointment with them.
             good to be able to park
                  easily. good nurse
                     practitioner and
              healthcare assistants -
               appointments always
              work well and on time.




             The practice has moved The parking dedicated to the
                to a new purpose built          practice is becoming
             facility within reasonable   increasingly full but I have
          walking distance (0.5mile)     used the adjacent car park
                  from the town centre   for the garden centre when
               which is both spacious       this occurs which I have
                 and well equipped. A            assumed is allowed.
              pharmacy is attached to     Signing might help here to
            the facility and is open to        confirm if it is allowed.
          late every weekeday night
               and even on a Sunday
             which is useful as I work
              in London. I am able to
           see the doctor during the
               week as they have late
                   appointments (up to
                    around 1920). The
                doctors at the practice
           have served me well and
          provide helpful and useful
                      advice during my
                appointments over the
               last year. Overall there
                 has been a signficant
                    improvement to the
            overall service in the last
                              few years.
nses Report for GP
                                       End Date: 12/1/2010

                              Zilch.      Phone surgery at 10.30. 5
                                            minute wait listening to a
                                           recorded voice telling you
                                          that you will be connected
                                        shortly. Eventually speak to
                                                      receptionist. No
                                         appointments today. Some
                                          will be " released " at 8:00
                                           am tomorrow. Can I book
                                           one of them ? NO- phone
                                         tomorrow at 8:00 . Would I
                                            like an appointment next
                                       week ? No - I'm ill now. That,
                                         it seems, is the system......




                   Nothing.Just not    You go to see your GP to          Receptionists are snappy
           happy,seen docs 5 times             find answers, get                  and miserable!
            with my daughter,same        reassurance and help, I
           complaint,nothing done!! came away really angry that I
                                    am not being taken seriously,
                                        so everything should be
                                                     improved!!!
nses Report for GP
                                       End Date: 12/1/2010

           One of the GPs is a very The frontline reception staff
           good Doctor and also the can not be complimented on
               Nurses and the Nurse     every occasion I have ever
            Practitioner have always          tried to either make an
            treated me with courtesy       appointment or attend an
                         and respect.          appointment there are
                                             problems of some kind
                                             stemming down to their
                                              complete lack of basic
                                             customer service skills.
                                                - They have a terrible
                                      telephone manner and come
                                          across rude, arrogant and
                                          matter of fact, its obvious
                                       they do not care at all about
                                                      you as a patient.
                                               - When you call for an
                                         appointment the service is
                                        completely inadequate and
                                      utterly disorganised. You can
                                                     never arrange an
                                         appointment for when you
                                                     want / need one.
                                      - They make basic mistakes,
                                          spelling errors after being
                                            provided with change of
                                         details they still spell them
                                           wrong. Often call you the
                                        wrong name when they are
                                                   looking at your file.
                                            - Treat you like you’re a
                                        burden and like you should
nses Report for GP
                                 End Date: 12/1/2010

               nothing so far!                   everything! I was ill at home alone and
                                                              called to speak to a Dr for
                                                                      some advice on my
                                                             medication at 12.30pm and
                                                                was told someone would
                                                                   call me back.......after
                                                                  hearing nothing after 2
                                                                hours I called again and
                                                                was again told someone
                                                               would call.....i called once
                                                                  again at about 5.30pm
                                                                 when I'd heard nothing!
                                                                        Told the same old
                                                                  story...but no one ever
                                                               called me back! Absolute
                                                                                disgraceful
                                                                          service/practice!
nses Report for GP
                                       End Date: 12/1/2010

               Seeing any doctor at The length of time assigned                 I was written off by one
          short notice is valued and to appointments is often not          doctor who said my various
                 is a strength of the enough to deal with several                skin diseases were the
                            practice. health issues.It is often clear       result of what he called my
                                        that the doctor has not read        "allergy to life."
                                                   the purpose for the           He said I would not be
                                      appointment as requested by                       better until I was
                                         the patient. This leaves the         reincarnated (a poor joke
                                              patient feeling unheard      about my touching on some
                                      before the appointment even                      Buddhist ideas.) I
                                        starts and then there is little      subsequently was spotted
                                       chance of having extra time.        by a different doctor having
                                             A better way would be to      facial skin disease and was
                                           have better knowledge of             referred to 2 specialists
                                            individual patients and to       who offered some relief. I
                                      consider how best to arrange              do not think this lack of
                                          to consider all the patients         consistency is tolerable.
                                         accumulated health issues,
                                             rather than starting from
                                      scratch each time, especially
                                        seeing a different doctor for
                                      the first time. There needs to
                                            be a better "patient
                                         need assessment" to
                                          balance the drive for NHS
                                                     efficiency targets.
nses Report for GP
                                           End Date: 12/1/2010

                   I liked the way the Brighten up the waiting room.
                  practice nurse was        Now the magazines have
                      thorough in their gone it's a bit boring sitting in
              diagnosis and referred      rows looking at the back of
              me to the GP. The GP                   someone's head.
          picked up a mis-diagnosis
                     and adjusted my
          medicines. As I had been
          waited for a referral to the
                hospital the GP also
          picked up that procedures
             had not been followed.

           I was impressed with the
                    thoroughness and
                      efficiency of my
                         appointment.
           Mistakes/slip ups happen
            in all busy practices and
             the GP was open about
                                 them.

           Having said all that about
               my last visit, I like the
            general practice attitude
            towards its patience and
                 that the practice is
           keeping abreast with fast
                    new technology.

          I wish you all a very merry
             Christmas and a happy
                            new year.
nses Report for GP
                     End Date: 12/1/2010

                         The telephonist could have Staff employed at reception
                       acknowledged my presence           nowadays are typical of
                          when I arrived even if they those that have given GP's
                            were on the phone. They      surgery reception staff a
                     didn't, and totally ignored me.                  bad name.
                       Unnecessarily the reception
                           was obstructive about my
                               request for a specimen
                          plastic container. It should
                         have been obvious to them
                              that the hospital did not
                             provide our son with the
                       container, so why ask loudly
                         'didn't they supply you with
                                  one'. We wouldn't be
                            requesting the item if the
                      hospital had supplied us with
                                                   one.
                        In addition they asked if the
                     hospital had shown us how to
                       clean out and sterilise a jam
                                 jar for such use. How
                              ridiculous can they get.
                         If the surgery is concerned
                           about costs, then why not
                          mention politely that there
                      will be a small charge of say
                         50p for the container. Their
                         manner and tone was such
                          that one would believe we
                       were demanding their entire
                                         private estate.
nses Report for GP
                                        End Date: 12/1/2010

              Reception is very cold,           Reception's attitude
           uncaring and don't seem
            to care about people -all
              they care about is that
          their precious system and
               admin procedures are
                         adhered to!
nses Report for GP
                                    End Date: 12/1/2010

           One of the doctors was It's virtually impossible to get      Apparently the practice is
             friendly to me once. through on the phone in the         waiting for a new building to
                                       mornings, and by the time                     be opened to
                                  you eventually manage to get        "alleviate" some
                                           through all of the day's   of the problems. From what
                                       appointments are gone. If      we've seen, it will take a lot
                                  you go down to the surgery in           more than that to fix this
                                             the morning to get an                         practice.
                                           appointment (visits are
                                     prioritised over phone calls)
                                   then you will land up queuing
                                     for ages. If you do manage
                                      to get an appointment, you
                                      will always be waiting for a
                                  minimum of half an hour, and
                                     an average of an hour after
                                           your appointment time.
                                    When my wife was pregnant
                                    she not once was able to get
                                         an appointment with the
                                      midwife at the surgery, due
                                          to being booked up 2-3
                                        months in advance. Staff
                                     have very low patience with
                                  the patients, often completely
                                       mis-stating the wait times,
                                       never smile, always make
                                       excuses for why they can't
                                    accommodate any requests.
                                        You will lose a whole day
                                     with this surgery the minute
                                  you become ill, so best not to
nses Report for GP
                                         End Date: 12/1/2010

               Some staff are friendly Some staff show ill disguised                  I was very pleased to
            and helpful and can be a          disdain for patients and, in       accept the offer of a free
                   joy to interact with.            my admittedly limited cardio vascilar check up for
                                                 experience, doctors talk           men over 50 which the
                                                   down to patients. Both          surgery was organising.
                                            attitudes, I would argue, do I duly arranged the time off
                                            as much harm to the health            work and attended the 2
                                          of the patient than bad health sessions. It transpired that I
                                                                    habits.       had a very high cloestral
                                                                                   count and was asked to
                                                                                  attend another visit for a
                                                                                          fasting blood test.
                                                                                                Which I did.
                                                                                   Knowing that the doctor
                                                                                would want to discuss the
                                                                                        results with me and
                                                                                 knowing how hard it is to
                                                                                get an appointment I tried
                                                                               to book an appointment at
                                                                              the same time but was told
                                                                                    by the nurse taking the
                                                                                       blood test that it was
                                                                            impossible and I had to wait
                                                                                for the surgery to contact
                                                                                                          me.
                                                                                So far no contact despite
                                                                                 their own risk assesment
                                                                             for me of a 1 in 3 chance of
                                                                             heart disease and a private
                                                                              health check within a week
                                                                                   of this check which also
                                                                                      confiirm the high risk.
           This is the best practice I             Best left alone and not
                      have ever been           interfered with by dubious
              registered with. I am 60 government ideals and stupid
               years of age and have                               policies
           lived in many locations in
             the South of England. I
                    am always treated
                    promptly and with
             courtesy and respect by
                               all staff.
nses Report for GP
                                        End Date: 12/1/2010

                                             I called this practice this
                                               morning to enquire into
                                          registering with a GP here.
                                          The person I spoke to was
                                              helpful and informative.
                                                Whoever that was on
                                              reception this afternoon
                                         when I went there in person
                                            is a disgrace to the NHS.
                                             Considering I chose this
                                              practise based on good
                                              reviews here which say
                                        "nothing is too much trouble"
                 Absolutely fantastic
          doctors and staff. I always
               leave the practice re-
                            assured.




                 The staff at Manor
             Practice are excellent.
           Nothing seems to be too
                      much trouble.

              My doctors,nurse and
           reception staff are simply
                   second to none.I
                     appreciate you.
nses Report for GP
                                          End Date: 12/1/2010

                The receptionists are         Until a few weeks ago, I               I have dealt with this
              mostly lovely but every  could have ticked the always          receptionist several times
             now and then you get a      boxes for 'I'm able to get an         and have had no trouble,
           bad one! I've been using         appointment when I want       except for this one incident -
             this practice for over 10       one' and 'I'm treated with              they are usually very
              years and have seen it     dignity and respect'. I had a           helpful, if a bit abrupt at
           change a lot in that time.     really painful ear that woke             times. As a minimum,
                 Mostly for the good.  me several times in the night         rather than baldly telling a
                They have been very     which meant I overslept and       sick person they can't see a
           helpful when I've needed   missed the 9am cut off for an            Dr, at least give them an
              urgent prescriptions for emergency appointment by 3                 alternative. I would still
          my husband and even, on     minutes. The receptionist told       reccomend this practice as
            occasion, dropped it into  me there was no way I could            there is a lot of good stuff
          the chemist for me to pick          see a Dr that morning. I      and people working there.
                              up there.         asked if I could get an   This is a one off for me and
          The new(ish) appointment          evening appointment and                   I wouldn't have said
            system stops you sitting    they 'stated' " we're closed!"     anything had it not been for
              in a crowded reception   They then lectured me about                overhearing the phone
                with lots of other sick     ringing between 8:30 and        conversation and resulting
                               people.  9am. I actually pleaded with                 conversation after it.
                                      them and they were so happy          Please tell that receptionist
                                      to tell me that I couldn't see a    they can't talk to people like
                                        Dr that day, I had a sense of               that! Especially when
                                            humour failure said some      they're ill. I know it's difficult
                                            bad things and hung up. I           to tell the genuinely sick
                                           was in so much pain and I            from the others but give
                                             didn't know what to do or            them the benefit of the
                                             where to go. I eventually                               doubt!
                                              went to the hospital and
                                       begged them to let me see a
                           Nice clean            Takes ages to get an
                                              apointment. you ring up
                                        usually at least a week for a
                                                 morning apointment.
                                           Last time i rang up was 12
                                            days no late apointments
                                       don't they realise some of us
                                                         have to work.
nses Report for GP
                                   End Date: 12/1/2010

                                      It is impossible to book an
                                         appointment in advance.
                                           Appointments are only
                                             released just prior to
                                           appointment times. For
                                    people who work or children
                                   who have to be in school this
                                       is an impossible situation.
                                    This must mean that no one
                                               turns up for the 1st
                                     appointment of the session
                                   as patients are busy trying to
                                    book it!! The online booking
                                   system is not user friendly. It
                                     relies on the patient having
                                              all the correct log in
                                        information to hand when
                                             they wish to book an
                                               appointment, again
                                      impractical, particularly for
                                           working parents! Is the
                                   surgery trying to exclude this
                                        category of patient? If the
                                    system is not changed I will
                                        be moving doctors to one
                                           without such a system.

                                   Since I joined the practice in
                                     1999 I have almost always
                                      had to wait a long time for
                                   the doctor to see me despite
                                          having been given an
            Staffs are helpful and     Would be very helpful for              Premises needs an
           gets appointment when              working patients if           upgrade with overall
                          needed.                  appointments              refurbishment work.
                                            timings(specially on         Waiting area, toilet and
                                     mornings) given to patients             doctors room needs
                                   are maintain and doesn't get        refreshing colour scheme
                                         delay for more than 10         and current megazine on
                                                        minutes.                        shelves.
nses Report for GP
                                          End Date: 12/1/2010

            The surgery has a clam           Providing a female doctor
           and friendly atmosphere.
                 Reception staff are
           excellent with answering
             any queries and will be
               prompt to act or give
                    guidance on any
           concerns you may have.

                   G.P could be more
                  understanding, non
           judgemental and be keen
                  to look at individual
                     cases, instead of
              caparing your problem
                with other individuals
            registered at the surgery.

           Practice manager is very
             patient and is willing to
             hear what you have to
                      say. Has been
             exceptionally kind and
                     understanding.


             The doctor is a practical
             down to earth charming
                GP and spends time
           listening to their patients.
          The patient feels involved
                and has a sense that
                   prompt action has
                           happened.




          I was able to see a Doctor                                      I'd like to thank the people
              almost straight away. I                                    on the ned of the phone, as
          usually see the Nurses for                                      even though they are busy
            my Asthma and they are                                           they are always cheerful
                always really helpful                                                      and helpful
nses Report for GP
                                     End Date: 12/1/2010

                                       informing me how to get an
                                          appointment when i need
                                         one. i cannot book one for
                                     next week or for the next day.
                                        the only way is to phone in
                                         the morning. my manager
                                        needs more than half hour
                                       notice that i have a doctors
                                                       appointment




              The doctors are fine -     The receptionists can be
           even if appointments are rude and invasive asking you
                           hurried.     whats wrong with you etc,
                                           usually in front of other
                                         patients. Its none of their
                                             business they are not
                                        doctors. Every interaction
                                        with them is a battle. They
                                     are also very patronising and
                                     every task is a chore. I watch
                                         as they treat patient after
                                       patient with disdain, except
                                     when a doctor is around. The
                                          surgery is never open at
                                      weekends or evenings when
nses Report for GP
                                        End Date: 12/1/2010

                            Nothing Everything....the doctors are
                                      patronising, treat you like a
                                             little child without any
                                                intelligence and mis
                                          diagnose. I have tried to
                                           complain about the mis
                                      diagnosis to the pct but the
                                      pct told me i need to go via
                                     the practice manager at the
                                              surgery. Where's the
                                    independent review?.....they
                                    will hid their own errors and I
                                      will get black marked in my
                                          notes. Ludicrous model.

                                        The doctor at the surgery told
                                         me there was nothing wrong
                                            with me even though I was
                                           having chest pains and lots
                                         of nose bleeds (even though
                You can now get an              Prescriptions requests
            appointment on the day         ignored direct from hospital
           you phone. The practise            diagnosis. It has taken 8
          nurses are very good and                weeks to get the right
          helpfull and in general GP             amount of medication
             sevice is good with the        prescribed involving letters
                      odd exception.     from my diabetic team at the
                                              hospital and aphone call
                                         direct from the nurse dealing
                                                      with me. Lack of
                                             communication from staff
              After spending 5 hours                         Everything
             trying to get through on
            the phone today I am at
                         my wits end.




              One of the best things
            about this surgery is the
               environment created
              where the patients are
           treated as members of a
             community and not just
                   another number.
nses Report for GP
                                          End Date: 12/1/2010

             GP's at this service do
           things 'by the book' only;
            they do not treat you as
           an individual. They are a
               'local service for local
           people'; if you are new or
           have just moved into the
                 area they aren't very
                              friendly.
nses Report for GP
                                End Date: 12/1/2010

                 The automated              Communication,         I was removed from this
             appointment system understanding & attitude          practice because they
                                     towards patient-centred           could not reasonably
                                                health care.           provide an adequate
                                                                   standard of health care,
                                                                and continually failed to do
                                                                       what was reasonably
                                                                requested; in the writing to
                                                                 a specialist in health care.
                                                               In that time the practice did
                                                                 surreptitiously prescribe 2
                                                                      different types of anti-
                                                                        depressants despite
                                                                           insisting I was not
                                                                  depressed; although they
                                                               did state: "sometimes
                                                                    the patient is not aware
                                                                they are depressed".

                                                                 Ultimately the practice did
                                                               not accept the outcome of a
                                                                consultation and would not
                                                                               meet with its
                                                                 recommendation. When I
                                                               then requested the practice
                                                                  arrange another meeting
                                                               with the same consultant to
                                                                 further other options they
                                                                    refused to do that also.
                                                                          Considering I was
                                                               unmanageable I was asked
                                                                  to permanently leave the
                                                                   practice and make other
nses Report for GP
                     End Date: 12/1/2010

                       I have just registered at this I am aware that sometimes
                          practice & feel I may         being a receptionist is a
                           have made a huge error. thankless task. I know that
                                                                people can be rude,
                                   I've spoken to the              unreasonable and
                      receptionists at this practice            demanding and that
                     (both in person & on the              collecting that sort of
                           phone) & they were           aggravation is bound to
                                 rude, unhelpful and                  have an effect.
                       patronising. My job involves
                        customer service & if I But I also know that many
                      acted in the manner they did people who work in support
                        I would certainly be subject roles are good at their jobs.
                           to a disciplinary hearing. And by being good at their
                                                        jobs they make nurses’ and
                        Are these staff aware that I       doctors’ jobs that little bit
                           am, in fact, the customer          easier if only because
                     & my national insurance           clinicians do not have to
                          contributions form part of           spend time placating
                                       their salary?...           frustrated patients.

                         I feel that they need some      Logically receptionists are
                     training in customer services.      paid to field enquiries, not
                                                              to make sick/anxious
                                                          people even more scared
                                                             or to make getting an
                                                         appointment an enormous
                                                                             hassle.
nses Report for GP
                     End Date: 12/1/2010

                                             The way the staff speak
                                                 you at this practice is
                                            completley unacceptable.
                                               You dont get informed
                                           about decisions regarding
                                           your care. I really wouldn't
                                             trust this surgery to look
                                                after you unfortunatly.

                                           On the other hand you get
                                           always get an appointment
                                               the same day and your
                                            repeat medication is done
                                                              quickly.
nses Report for GP
                                           End Date: 12/1/2010

             I've been a patient here
              for just over a year and
             it's the best GP surgery
          I've had. I've never had a
                ny problem getting an
                      appointment at a
                     convenient time -
            including early mornings
           and evenings after work -
             and can usually see the
           doctor of my choice. The
          staff are lovely - including
              reception - and , unlike
               some other places, the
                 GPs actually seem to
                    enjoy meeting and
              treating patients. All in
            all, I would say it's a very
                    caring and patient-
                      focused surgery.

                                           Reception staff are very rude
                                                  and talk down to you.
                                                 My family and i will be
                                                   leaving this surgery.
                                                 The surgery looks like
                                                        steptoes yard!!
nses Report for GP
                                       End Date: 12/1/2010

                 This is a very good      Like all practices it is busy
             practice overall and my and sometimes you are kept
            doctor is the best doctor waiting. A complaint across
           we have dealt with over a all surgeries is that you are
              number of years using      often treated like a number
                 various practices in            rather than a person.
                            Reading.      Yesterday my partner was
                                      late for her appointment after
                                          struggling in on a wet and
                                            windy day with two small
                                          children. Our 9 month old
                                                 had had a number of
                                                  sleepless nights and
                                         appeared unwell. She was
                                          told in a very cold manner
                                           that she was too late and
                                               could not be seen. An
                                         appointment was made for
                                        the afternoon and of course
                                       she had to wait over 20 mins
                                       past her expected time. She
                                             has waited over an hour
                                            before (try keeping small
                                                children happy in that
                                         situation for that amount of
                                              time). Surely when the
                                      patient is a baby there should
                                      be more flexibility as they are
                                          more vulnerable? Please
                                         give some consideration to
                                                     people's personal
                                       circumstances when dealing
nses Report for GP
                                           End Date: 12/1/2010

             I am sorry but this is my         Doctors attitude and time I won't revisit and will seek
           worst doctors experience               taken with patients to    health care somewhere
               ever. I am sick, have a            consider their health.                          else.
                     chesty cough and
           coughing up blood. I was
            in and out of the doctors
                 surgery in less than a
              minute and told to take
                paracetamol. I haven't
               visited for over 3 years
                    and was obviously
                  concerned about my
               health to go this time. I
          am still feeling very ill and
                  need to consider my
           options. Do I need to pay
          private to have my health
           taken seriously. Might as
                well close this surgery
             down. Waste of money!


                               nothing         The doctor was ignorant, I
                                                   came to get my breasts
                                               checked as I had pain and
                                              felt that it became lumpy in
                                               some areas. They told me
                                                    they'd send me a letter
                                              directing me to a specialist
                                                        within 8 weeks (1,5
                                           months!!!). This is ridiculous,
                                                 however I thought that at
                                                least I might be seen by a
                                             specialist not some GP that
                                                 has a general knowledge
                                             about things, but nothing in
                                               particular. So I waited and
                                                  waited for the letter, OF
                                            COURSE it NEVER arrived!
                                           I was knocked off my bike by
                                                 a taxi driver in December
                                           2009, went to see a doctor at
                                              Munster road surgery, was
                                              told that I had sprained my
                                            wrist and should "stop being
                                                                   a wuss".

                                                   I row competitively so
                                                  needed my wrist to get
nses Report for GP
                                    End Date: 12/1/2010

            The front line staff were
                   always welcoming,
           friendly and informative,
               even at the busiest of
             times. The clinical staff
              were very efficient and
                professional, but also
             very sympathetic when
                required and this was
            very much appreciated.
          One doctor in particular is
               very kind, considerate
                      and supportive,
                 No longer able to get more appointments available
           same day appointments.
            Rang up today and cant
                get one for 7 working
                                days!
nses Report for GP
                     End Date: 12/1/2010

                     Getting to see a doctor at an       I once visited complianing
                        convenient time it virtually        of joint pain, I was told I
                         impossible, I start work in     was Old (28) fat and wore
                      Derby at 8am I don't tend to        stupid shoes, and to take
                      get home until 6, though the                   some ibuprofen.
                       surgery states its is open til
                            6.30, I don't get offered
                     appointments in the final half
                           hour. Staff of the phone
                       sound like the patient is an
                       inconvenience to their day,
                       and that I should be able to
                          attend appointments that
                                            they like.
nses Report for GP
                                          End Date: 12/1/2010

                      The response to      They used to have a service
               Debarahs comment is        so you could book on the day
          suitable, as when you feel          at 8.30am, this seemed to
                 you need to be seen       work well, always used to be
                sooner by the gp and       able to get in. Now everyone
            have to sit and wait. The      is told to sit and wait, pts are
               queue is unbeliveable      not prioritised and not treated
          and on several occasions                          as individuals.
          i have gone there with my
             daughter who has been
                sat crying for over an
             hour and a half, and no
             action was taken for me
           to be seen any sooner by
            the reception staff. I was
               told i have to wait and
             theres nothing they can
             do. Staff are not helpful
              and waiting for an hour
                      and a half is not
            acceptable. Surely this is
          encouraging people to go
            to the walk in centre and
          hospital more. Not a good
            service! This is a regular
           topic of conversation with
            my friends and family, in
                        the local area.
nses Report for GP
                                       End Date: 12/1/2010

           Not a thing. Doctors not        Stop advertising for new This practice is very poorly
                    people friendly.     patients when they cannot      run, with waiting times to
                                       see the patiants they have in    see a doctor 10-14 days,
                                                 a resumable time. and longer to see a nurse.
                                                                               Receptionists very
                                                                      unhelpful, will not even try
                                                                     to get a prescription for two
                                                                     days even with a letter from
                                                                            a hospital consultant.
nses Report for GP
                     End Date: 12/1/2010

                          The practice is served by
                           some excellent and very
                      competent doctors but is let
                          down by the receptionist
                                staff. The practice's
                        communication strategy of
                          relaying information from
                       patients to receptionists, to
                      the receptionist manager, to
                          doctors and then back to
                               patients is ineffective
                     (because of the ignorance of
                                 the reception staff),
                        frustrating for patients and
                     wastes patients' and doctors'
                        valuable time. Patients are
                            better off bypassing the
                     reception staff and speaking
                            to doctors directly. The
                      reception staff would benefit
                          from training in listening,
                                  understanding and
                     communicatiing with patients
                          and some basic common
                                               sense.
nses Report for GP
                                         End Date: 12/1/2010

              the doctor's are always      getting an appointment is       I cannot recommend this
           friendly when you do see very hard now as one of the practice at the moment but
               them and have always        regular doctor's has gone      I hope it gets better like it
            diagnosed me correctly. and has not been replaced.                  was before. Thanks.
           they also do not limit you in most doctor's surgeries the
                   to one question per number of doctors goes up,
               appointment like some not down! the staff do there
                practices. the doctor's           best but the practice
          and reception staff always       management need to hire
                try there best with the           more doctors as the
                       time they have. appointments are all gone if
                                              you do not phone in 10
                                          minutes of the line opening
                                        time. sometimes even if you
                                        do phone in 10 minutes they
                                        ask if your problem can wait
                                           until tomorrow or if it is an
                                           emergency. i do not think
                                                      that this is right.




                                                I walked in to their clinic
                                         today to register as a patient.
                                           Receptionist told me i have
                                         to be in the UK for more than
                  When you do get an       It is felt that the admin staff    It is noted that other
                  appoitment with the       including the management surgeries in the area offer
          doctor, the appointment is       are rude and uncomprising. early morning appointment
               unhurried and you feel     On occasions appointments                    and far more
              that you are provided a       have been cancelled. You                 accomodating.
           'full check up' if you have                 are only told of the
          not made an appointment          cancallation at a late stage.    The surgery has got to
                      with the doctor.                                        understand they are
                                                                               providing a service.
           General advice on health
                    etc is provided.

             When the appointment
               has been ranged the
             appointments normally
                   coincide with the
            appointment and their is
                 no prolonged wait.
nses Report for GP
                                       End Date: 12/1/2010

             Can get an emergency        I can't seem to get a repeat
           appointment very quickly.     prescription altered easily. I
                                        have asked 3 times to have
                                       the prescription changed but
                                             every time it it is still the
                                        same. The practice staff are
                                             extremely unhelpful and
                                          uninterested in individuals.
nses Report for GP
                                     End Date: 12/1/2010

              Unfortunately, in my             1 They use a 0845 ph
             personal experience, number, which is chargeable,
           there isn't anything that especially when calling from
                        stands out.                          a mobile.
                                        2 Doctors have no sense of
                                         empathy, are rude and not
                                       interested in hearing details
                                       of symptoms, which doesn't
                                     inspire any confidence in the
                                      treatment one's being given.
                                             3 Getting appointments
                                       within the next day or two is
                                           very difficult. There have
                                       been ocassions when at the
                                            clinic I've overheard that
                                         slots are available later the
                                     same day, but wasn't offered
                                      it even though the clinic was
                                                                empty.
                                     4 Except one or two of them,
                                           the reception staff are no
                                          good either. One of them,
                                             who's there most of the
                                       times, is especially impolite.
                                                5 Once I was refused
                                     scheduled vaccination for my
                                           1 year old child since the
                                           only nurse at the practice
                                        was on a 3 week holiday. A
                                             lot of argument with the
                                           practice manager himself
                                    resolved the probelm and the
                                         Tried to register for the GP
                                          but the receptionists were
                                                  unhelpful, rude and
                                               patronising. Not sure I
                                     wanted to put myself through
                                       dealing with this practice so
                                            have now registered at a
                                           different practice instead.
nses Report for GP
                                           End Date: 12/1/2010

             The staff at the practice
          seems to have a policy of
                       being rude and
          disrespectful. At reception
            I noticed that the elderly
             patients were not being
              assisted with the touch
                 screens but instead
           spoken to in an impatient
                                manner.
                    I felt my care and
           treatment did not involve
          me and in fact I didn't feel
                            listened to.
                  As with a comment
            already mentioned I also
            noticed the nurses didn't
           wash their hands and the
           equipment seemed to be
             thrown in a drawer, one
              could not be sure if the
             equipment was clean or
                       even sterilised.
nses Report for GP
                                          End Date: 12/1/2010

             My justification for these
               comments are simple,
               returning from France
             some years ago fearing
            the reputation of medical
           treatment in UK, after the
             magnificent treatment of
                  the French system.

           We returned to Cornwall,
               I have since that time
                   learned just how a
          dedicated team of doctors
             under the leadership of
              my doctor can achieve
              such results which has
           given my wife and myself
              total confidence in this
                             practice.

              My health over recent
          years has been a problem
                 but they have been
           always been a dedicated
              team they are indeed
                          exemplary


                                                                    I'm having great difficulty
                                                                                ordering repeat
                                                                        prescriptions since the
                                                                website changed recently. I
                                                                     have been issued with a
                                                                new password which I have
                                                                 tried, but to no avail. Also
                                                                     tried logging in using old
                                                                      password but that didn't
                                                                work either. Don't find this
                                                                           new website as user
                                                                        friendly as the old one.
nses Report for GP
                                           End Date: 12/1/2010

               My doctor is very nice               time keeping of
                  they treat you with appointments because i was
             respect all the time. the    iting over an hour for my
               nurses are very nice. daughters appointment only t
                                               be in te rom with her
                                       5minutes which i tought was
                                                       disgusing......




           This doctor does'nt like to i cant fault the building its the
              write pescriptions, wont      people in it, they need to
           refer you to hospital untill wake up to the fact they are
               they are sick of seeing     there to provide a service
               you every day day and             and care to patients.
              when you do get to see
               them they just tels you
            "yep thats right you have
                          got a XX XX"
                   i know that, i want a
               medical diagnosis and
             treatment for it not to be
                told a genralisim for it.
             the doctor is rude, verry
                    stubborn, and even
                      dismisses you as
                              paranoid.

                receptionists are rude
           they are totaly un helpful,
              have asked to make an
                apointment, they wont
          even tell yo when the dr is
             free, they just tell you to
            go to open surgery in the
          mornings. they wont even
            take a repeat pescription
          of you unless yo phone in
           the morning, i mean what
               difrence does it make?

           when you go and there is
           a locum doctor in they try
nses Report for GP
                                     End Date: 12/1/2010

               Have attended this Problem is you never see the                 I would prefer to be
           surgery since 1965 and          same doctor even for an       allocated one doctor and
            overall I have received    ongoing complaint and you        see him or her each time.
                good care from all          have to keep explaining
                            doctors. things over and over again.
                                    Also one doctor tells you one
                                    thing and another doctor tells
                                            you something different.
                                             Appointment system is
                                    frustrating- I recently rang on
                                     a Monday and there were no
                                      appointments so I asked for
                                     one on Tuesday but was told
                                     that I had to ring at 8.00 am.
                                       I tried but just could not get
                                              through so I gave up.
nses Report for GP
                                        End Date: 12/1/2010

             I have been a patient of         1 Telephony. It is not good         I do not know if there is a
             this practice for over 23 enough to let a phone ring for             regular inspection by the
             years, and it used to be            20 or more times before       local health authority, but if
                one of the best in the        answering, that is after the     there is, a survey by phone
                                   area. nineth attempt, the first eight      of random patients to see if
                                                            were engaged.        they are satisfied with the
                   The service is now 2 Surgery opening hours. no                 service, similar to a retail
           patchy, and it now seems closing of surgery , or having              bank, can provide a better
           that meeting government              no doctors available on a     insight to how the surgery,s
             set targets is their main          planned basis, when it is     services are percieved, and
                objective, and patient              supposed to be open.        in what areas they need to
          care comes way down the              Medical emergencies are                          improve on.
                                     list.             exceptions to this.
                                           3 Manning. If demand means
                 There is little to like,     people have to wait over 4
               except for the practice          days for an appointment,
              nurses, who try to do a               there is a shortage of
                             good job.             Doctors available. The
                                           funding is based on numbers
                                                   and health of patients,
                                               therefore there should be
                                             sufficient doctors available.
                                                    4 Attitude of staff and
                                                medical staff. Training in
                                            customer service is needed.
                                            Staff need to be able to look
                                            patients in the eye and listen
                                              to patients. The reception,
                                                       like so many NHS
                                                  departments has barely
            When the patient survey               Cleaning up the waiting
           was being carried out the             room, rearrange leaflets
                 staff were showing a           (they seem to be used to
           more proactive approach cover a dirty wall rather than
                                           to provide information) which
                                               currently contribute to the
                                                        feeling of dirt and
                                                           claustrophobia.
                                                Medical staff can be very
                                           kind, but they do not seem to
nses Report for GP
                                         End Date: 12/1/2010

             This is a great doctors         I do wish that they could       I would definately
            surgery, i always get an            extend the hours to a recommend this surgery! :)
            appointment on the day         Saturday because it would
           that i want. When i have       make it more convenient for
            been ill, i always get an                         others :).
              appointment that day,
           meaning i can get on my
           way to recovery quickly.
               The staff are always
                friendly and helpful,
                         including the
                        receptionists.




           Helpful staff and i always
              receive help on what i
            need. Appointments are
                          easy to get.
nses Report for GP
                                          End Date: 12/1/2010

                     I find one doctor
                       extremely cold,
               patronising, rude and
           uncompassionate. I don't
          feel as if my concerns are
                taken seriously. This
                 doctor's manner has
           made going to the doctor
               a frightful experience,
           which is disheartening as
               no sick person needs
              additional stress. I am
              aware of them making
          patients cry, this doctor is
            lacking greatly in people
            skills. Their partners are
            completely different and
                     much nicer. The
                     receptionists are
                  generally polite and
                               helpful.

                                          It´s an attitude problem
                                           there, they don´t seem
                                                    to care about people.
                                              Everything is a mess, and
                                           due to their disorganisation, I
                                            was stuck with an untreated
                                                                  fracture.
                                             Also the reception staff can
                                            be rude, I´ve had real
                                              arguments with them over
                                             the difficulties in getting an
                                                             appointment.




                             Nothing.                   I called to get an
                                          appointment with my GP and
                                          was initally told that I had left
                                          the practice. I informed them
                                          that I didn't. The receptionist
                                            then checked my postcode
nses Report for GP
                                           End Date: 12/1/2010

                              Nothing.                      I called to get an
                                           appointment with my GP and
                                           was initally told that I had left
                                            the practice. I informed them
                                            that I didn't. The receptionist
                                               then checked my postcode
                                             and said that due to the fact
                                                   that I hadn't been in for a
                                              while, I needed to fill a form
                                                in when I got in. My doctor
                                                  was not available so they
                                           booked the appointment with
                                           another doctor. When I got to
                                                      the surgery I was then
                                                  informed that I was not in
                                                        their catchment area
                                             therefore they could not see
                                                    me, they tried to call me
                                           apparently, but on a number I
                                                      have never heard of. I
                                                 explained that I needed to
                                            see the doctor and that I had
                                                  taken time off work to get
                                                 there and if they could not
                                                 see me, they should have
                                             told me this on the phone at
                                            the time of booking my appt.
                                              I asked about the complaint
                                              process, and was then sent
                                                 in to speak to the practice
                                                  manager. They asked me
                                                  what was wrong with me.
               I have been coming to
           this surgery since I was 6
              and always get treated
                well by the staff at the
             surgery, particularly the
              nurses and the doctor.
nses Report for GP
                                           End Date: 12/1/2010

                This was my local GP        I attended the surgery some
            until very recently when I              time ago when I was
              moved out of the area.       unemployed and feeling very
                 Generally I was very          low, and I was prescribed
           pleased with the service I       anti-depressants. However I
                    received, from the        found a job soon after and
             reception staff and from        once I started work (getting
             the doctors themselves.           out of the house, meeting
            When I presented with a        people etc) I felt much better
           severe ear infection I was         and did not take any of the
                     given a same day      antidepressants. I think that I
                      appointment at a               was diagnosed with
            specialist Ear, Nose and              depression when I was
               Throat hospital which I           unhappy rather than ill. I
              really appreciated. The      worry that other people have
                  staff were also very              also been prescribed
            helpful when my flatmate                antidepressants as a
              had food poisoning, by        "quick fix" in this
             speaking to her over the                                way.
           phone. Staff were always
           polite, friendly and willing
                              to listen.
nses Report for GP
                                      End Date: 12/1/2010

                          Trying to get an Give your receptionists some Why did they not responde
              appointment is a feat in training in customer service.        to my written complaint?
               itself - the receptionists
              here seem to be trained
                         in rudeness and
                 arrogance. If you can
              convince them that you
           are sick enough to bother
                the doctor, you usually
           have a looong wait for an
                      appointment. The
              Practise Nurse is good,
                   the GP's usually so,
           although I've had hit-and-
                       miss experiences
          (including being told I was
              wasting time requesting
              treatment for a problem
            i'd had for 2+ years as "it
                will go away of it's own
                accord soon")(it didn't)
                   The rudeness of the
              receptionists wreck this
               practice - I have had to
                have an argument with
           one about whether or not
                    I could get a repeat
          perscription, when I finally
          lost my temper and asked
          for her name, she refused
                  to give it, and wasn't
              wearing a name badge.
                    My complaint to the           I am busy hard working
                                           professional who has to take
                                             time off to attend the GP. I
                                                do not visit regularly and
                                           therefore when I do go to the
                                                 GP I expect to be taken
                                                 seriously. The GP I saw
                                              appeared disintered in my
                                            concerns and made me feel
                                                like I was taking up their
                                              time. I was so diappointed
                                                 with their approach and
                                                     attitude I went to see
nses Report for GP
                                       End Date: 12/1/2010

            The GPs in this practice As noted in some of the other             I should point out that
                     have always been              comments here the         overall the surgery is a
          understanding and caring. receptionists employed here            pleasure to be in and the
                I have been with this can be surprisingly rude and           time has been taken to
               practice since I was a       insensitive and do tend to       make it welcoming and
                child and have never ask innane questions about            comfortable for patients.
            found fault with the care        what you need to see the
          they provide. I specifically       doctor for which seems a
                    like to mention the little inappropriate in a room
             excellent care provided      full of patients but I tend to
          by the doctors. I have had ignore them and quite enjoy
                   to visit the practice         giving them sarcastic
          frequently for a number of         remarks to highlight their
              issues and the doctors      stupid questions. I feel it is
           have always involved me            learning curve for them.
                 in the decisions and
             options available to me.
              Those mentioned have
            gone above and beyond
                       to find the latest
                information out there
            about drugs and current
              research to aid clinical
                              decisions.


             Easy to get through by    The doctor was extremely
                             phone. unsympathetic and unhelpful.
nses Report for GP
                                            End Date: 12/1/2010

                  My family and I have
             been registered with this
           practice for over 20 years
            and would definately not
             want to move to another
              practice, We live over 5
            miles from the centre but
            the service we receive is
               well worth the journey.
           The receptionists who we
                    all have to deal with
             initially always give their
          first name and are very co
             operative, I have always
                     been able to get an
              appointment, especially
               when I have needed to
             see a doctor as a matter
                 of urgency, I have not
              seen all the doctors but
                  the ones I have seen
                     have been friendly,
             understanding, listening
                to my needs and I feel
              completely at ease with
                   them. On occasions
               when I have visited the
               Nurses( and I probably
               have seen all of them),
              they are a true credit to
                their profession, again
           they are very friendly and
                 approachable, I have
nses Report for GP
                                        End Date: 12/1/2010

             We have been attending reassurance that the place is
               this practice for about 7       clean and also that staff
            years. We have attended             there do want to help. It
             on about 7 occasions for         seems that some of them
                         various matters. hate their job (receptionists)
           Everytime there has been and everything expectation
                     a noticeable lack of for service is causing them a
                       helpfulness by the                       burden.
                 reception staff. On the
                 phone they are abrupt
                and make you feel that
                 you've bothered them.
                  Face to face, they will
                   often see you waiting
                  patiently by their desk
              when you arrive, but will
              ignore you and continue
           with their head down until
              you speak. They are not
           friendly and seem to want
          to get rid of you, almost to
            the point that in the past,
             they have looked up and
           barked "what?" expecting
             you to tell details of your
                health concern there in
                     front of all the other
            people waiting. Recently,
                        there was a new
          reception person who was
           friendly but didn't seem to
           have any idea what theey
           were doing - not what you
nses Report for GP
                                        End Date: 12/1/2010

                          I married into a I can't think of anything that
           Kidderminster family over can be improved by the team
              20 years ago and have                       at the practice.
                  been a patient of this
                  practice since then. I
               have over those years
             gone from a casual user
                     of the services to a
                   regular because of a
                lifelong condition. The
           quality of care that myself
           and my family continue to
               receive is exemplary. I
                     can say that all the
                  Reception Staff have
              been helpful, courteous
             and where an issue may
              have arisen have been
                        able to resolve it
                       satisfactorily. The
                       management and
                   administration of the
                practise is informative
             and knowledgeable, this
              has meant that we as a
            family have received the
                    relevant information
           either we have needed to
                      make enlightened
                    decisions about any
             family health matters, or
            notification of changes to
           the GP Practice including
nses Report for GP
                                         End Date: 12/1/2010

              This is a very modern             Very little if anything.
          practice, plenty of parking
             with easy access. The
           whole building has been
                 designed to put the
              patient at ease. Many
             additional facilities are
            available. The patient is
             made to feel at ease in
          the environment and with
                all staff and doctors.
             Treatment is thorough
          and personally tailored to
             meet individual needs.
          Repeat prescriptions may
                 be ordered over the
                internet, through the
                     practice website.

                      Thoroughly
           recommended (five star).

                    G Summersfield
nses Report for GP
                                         End Date: 12/1/2010

            internet access to make                            Please keep doing what
               appointments, request                                     you're doing!
             repeat prescriptions etc
           ability to plan non-urgent
           appointments in advance
               and to be able to book
                                online
           since registering with the
           surgery I have been able
              to resolve minor health
             complaints that had not
                     been addressed
                            previously
          open discussions with the
          doctors and prompt action
                   where referrals are
                               needed
          treated with respect by all
                         surgery staff
               a relaxed environment
               and a pleasant waiting
                           room area
nses Report for GP
                                        End Date: 12/1/2010

                  Website has all the
               information you could
                      possibly need.
           Friendy, welcoming staff!
          Variety of ways to contact
             including email and text
             makes life much easier,
            especially when you are
                     busy or in work.
                           The online
                 booking/prescription
            system etc is a fantastic
            idea and the opportunity
               of being able to email
                your own doctor with
               queries is something i
             have never seen before
             and certainly makes the
                     surgery unique.
           Beats the other surgeries
          in Middleton hands down.
nses Report for GP
                                         End Date: 12/1/2010

                I rang up to ask about I can't think of anything that         This was the second
            registering. The person I could have been done better.       practice I contacted after
           spoke to was very helpful                                            moving to the area.
           and promised to e-mail a
              registration form to me.                                 The first had disinterested,
                                                                         unhelpful and obstructive
            The practice manager e-                                       staff and were unable to
                mailed the form to me                                  offer an initial appointment
             within a couple of hours,                                    with a practice nurse for
            offering to arrange a first                                      SEVEN weeks, with a
           appointment. I completed                                       further TWO weeks wait
            the form and sent it back                                 after that before I could see
          about 21:00, and received                                             a doctor. Hopeless.
            a reply by 09:00 the next
                    day offering me an                                This practice has so far set
                  appointment within 3                                 a fine example that others
                                 days.                                      could do well to follow.

           I couldn't have asked for
                  better service, an
                      excellent start.
nses Report for GP
                                            End Date: 12/1/2010

             May I say since the new
             doctors have taken over
          the clough road practice, I
                 have found them very
                           pleasant and
            understanding, I was told
                by my previous doctor
           and hospital surgeon that
           nothing could be done for
                          my condition.
              The doctor listened and
                  gave me a full check
                      over, used all his
                    recourses and vast
              knowledge to put me in
                      contact with right
               persons, this has know
                 given me much better
             quality of life, this doctor
               takes time to explain in
                full about any medical
                problems (too many to
              list) he takes a genuine
           interest not rushed in and
                                      out
nses Report for GP
                                      End Date: 12/1/2010

                 My elderly disabled A letter box for out-of-hours
           mother is a patient at this deliveries but this building is
                practice and as main                     temporary .
          carer the staff have made
           my role much easier. the
                   reception staff are
               pleasant, friendly and
                              helpful.
             The GP has arranged a
                      home visit for a
             prescription review and
           nurses do home visits for
               blood test monitoring.
               Another close relative
           also speaks highly of the
            service offered and said
                     the GP was very
          approachable and easy to
            chat to.He used to avoid
              the GP like the plague
          until he transferred to this
                             practice.
nses Report for GP
                                           End Date: 12/1/2010

               If first impressions last
           longest then this practice
           will be a big benefit to the
                      community. From
                     reception, through
                  administration to the
             medical staff it was 'just
           what the patient ordered!'
nses Report for GP
                                     End Date: 12/1/2010

          I have just registered as a            Nothing, I was very      I am looking forward to
             patient at this practice. I impressed with the service I       being a patient at this
           telephoned the surgery to received and it cemented my practice and would like to
            enquire about registering        decision to move to this thank admin for making it a
              where I spoke to such a                       surgery.     pleasurable experience.
                     frienly and helpful
                  member of staff who
           andswered all my queries
                 and guided me to the
          website and to the correct
               section to complete the
                     forms. I was also
              informed about opening
            hours and the GPs at the
            surgery and when I could
              get in to see the doctor.
nses Report for GP
                                       End Date: 12/1/2010

           My treatment and care by I have noticed a decline over                Having to return to the
                 both the doctor and             the years (20) of the          surgery for tests on the
             nurses at this practice. friendliness, helpfulness and         same day and hours apart
                                               professionalism of the      is particularly inconvenient
                                        support staff at the practice.      in both time and mobility if
                                       Like many organizations one            one has problems. If the
                                                  sometimes gets the           weather is bad as in the
                                       impression of a 'self serving'       winter then this inflexibility
                                                       staff that lacks        is particularly upsetting.
                                                professionalism. Any                I have also found it
                                       concerns are fobbed off with       interesting listening to other
                                      as many excuses as possible            clients in the waiting area
                                        and the lack of concern and        echoing some of the same
                                       consideration can leave one         concerns as my own which
                                      feeling upset and frustrated. I       has helped alleviate some
                                      have learned now to state my                    of my frustrations.
                                       concerns calmly and leave it
                                        at that as it obvious nothing
                                            is taken on board by the
                                                   Practice Manager.

                                            The discussion of other
                                             patients problems and
                                         conditions at the reception
                                          desk can also give rise to
                                       embarrassment on occasion
                                       and can also be heard in the
                                                       waiting area.

                                           The staff discussing their
                                          own personal matters such
                                            as holidays, decorations,
nses Report for GP
                                            End Date: 12/1/2010

                   It is easy to get an
             appointment convenient
           to you, appointments can
          be made up to four weeks
           in advance, as well as on
             the day you ring. Online
           booking is also available,
                      which I find very
                           convenient.
                   All the Doctors are
              fantastic, they treat you
            with dignity and respect,
                     and always listen
                            tentatively.
               The same goes for the
                Nursing staff-they are
                               brilliant.
          Receptionists are helpful,
             advising of the range of
                   services available.
              Couldn't get any better!

              Because of a lapse in I completely and totally trust           Overall, this G.P. centre
                confidentiality I now         my doctor and am very       tries very hard to help and
             cannot use the nursing         reassured when I have to            care for their patients
                 services within this see him. However, because
                  practice; not that I of this lapse in confidentiality
              particularly need to at     I now cannot approach the
                            present.                nursing services.
                                       In any case, I much prefer to
                                           discuss medical problems
                                                        with a doctor.
nses Report for GP
                                          End Date: 12/1/2010

            THe surgery has a large        My only real downside to the
              parking area which run          practice is my doctor. They
                 fromt he front of the        are rather rude, abrupt and
          building to the back of the        don't know how to speak to
          building. The enterence to      patients in a professional and
              the surgery is a bit of a        empathetic manner. They
          mix and match with a true              appear to be the typical
          1990's feel to the practice     modern GP, they do seem to
                yet trying to drag the        know what they are talking
            surgery into the modern        about, but the approach they
            age with a touch-screen           take is little to be desired. I
            arrival system. Staff are        work in the medical sector -
                 mainly pleasant and             though private - but any
                 usually confidential.          medic private or national
                                             health, I would expect to be
                                            treated with professionalism
                                                                 and regard.
nses Report for GP
                                       End Date: 12/1/2010

             The service when you      Parking is abysmal (although                 I appreciate that
           eventually get through to    I believe they are attempting     appointments have to be
            see someone is usually     to obtain land to extend this).    managed due to the high
                  fine and I can not                                      level of patients but I am
                complain about the          My main issue is actually       totally frustrated by the
             quality of nursing care   getting to see someone. You           system that they have
                            you get.      have to first of all speak to            decided to adopt.
                                           the receptionist who asks
                                       you all about your problem to
                                          decide whether or not you
                                        need to see someone. Your
                                        details are then taken and a
                                             triage nurse phones you
                                         back where you have to go
                                        through it all again! You are
                                            then given a code which,
                                           when you are put back to
                                                 reception to make an
                                               appointment, seems to
                                       decide when you are actually
                                                                  seen.

                                            I have on one occasion
                                                   phoned up for an
                                         appointment for my young
                                         son only to be asked if an
                                          appointment was actually
                                        necessary!!! I would not be
                                       wasting their time or mine if I
                                             did not think it was. He
                                           actually had an infection
                                         which required antibiotics!
nses Report for GP
                                          End Date: 12/1/2010

          It is virtually impossible to           1. Read patient notes   I think that will do for the
               see your own doctor in     2. A ten minute appointment                        moment
            under three weeks, but a          could usually cover more
            nurse can sometimes be               than one patient query
             found. Although a nurse         3. Make staff aware of the
              suggested that my wife      way other parts of the Health
               should either have her                   Service operate
            Gall Bladder removed or       4. Try to make staff aware of
             have a Hysterectomy to                   good timekeeping
          cure a nagging pain in her        5. Get a phone system that
            side. Good ideas, except      doesn't involve a needlessly
             she had both operations            long and expensive call
          several years ago, but the
            nurse hadn't bothered to
                    read the computer
                                screen.
                When my son had the
                    nerve to mention a
           second item when seeing
               a nurse, he was firmly
                told he would have to
                         make another
                          appointment.
                When I was sent for a
              blood test last week the
             letter informed me that I
               needed to take a urine
          sample, but no bottle was
                      supplied. Having
              sterilised a bottle of my
               own and taken it to the
             hospital, I was informed
                  that the sample was
nses Report for GP
                     End Date: 12/1/2010

                     I was the first appointment of
                      the day but was kept waiting
                                for 10 minutes. The
                     practitioner did not apologise
                        for keeping me waiting and
                       after asking how I was went
                         onto the telephone without
                           an excuse me or a sorry
                                     afterwarwards.
nses Report for GP
                     End Date: 12/1/2010

                                                 I have tried to get an
                                            appointment in november
                                             and been asked to wait 2
                                             weeks.what use is this in
                                           the meantime, they say no
                                                 appointments unless
                                           urgent, counter productive
                                              as may well be after a 2
                                             week wait! its always like
                                           this with the, not a one off.
                                            shouldnt have to argue to
                                              get an appointment and
                                                    reception staff are
                                                            dismissive.
nses Report for GP
                                      End Date: 12/1/2010

           the practice and staff are       the appointment system
               great. always perfect        stinks. in order to get an
                      quallity of care appointment you need to call
                                       between 8am & 8.30am
                                            which is not always easy
                                       when working shifts. also it is
                                          not always possible to call
                                            between this time as the
                                                 phone line is usually
                                                             engaged.
                                           you can call to speak to a
                                          doctor between 11 &
                                         11.30am but again you are
                                                 lucky to get through.
                                        there is no point in trying to
                                           make an appointment for
                                         latger in a week as you will
                                           be told to call again in the
                                                              morning
nses Report for GP
                                   End Date: 12/1/2010

             My doctor is a good                    everything      Firstly I would like to say
                          doctor                                          that my doctor is an
                                                                  excellent doctor and I hold
                                                                        them in high esteem.

                                                                     The surgery is creaking at
                                                                    the seams, you cant make
                                                                       an appointment over the
                                                                        phone unless you press
                                                                      redial about five hundred
                                                                 times and keep your fingers
                                                                        crossed, and now if you
                                                                 turn into the surgery at 8.30
                                                                   to get an appointment, you
                                                                       get a number have to sit
                                                                  down for half an hour while
                                                                           the lucky people who
                                                                   actually got through on the
                                                                                phone take your
                                                                   appointments and then get
                                                                                  told that all the
                                                                     appointments have gone.
                                                                  This surgery wants to close
                                                                    the books to more patents
                                                                        as they cant handle the
                                                                  ones they have got and get
                                                                     an extra doctor or doctors
                                                                       on. It also does not help
                                                                       that some of the doctors
                                                                        are not their all the time
                                                                  ether making appointments
                                                                             even harder to get.
                                                                        The PCT will not step in
nses Report for GP
                                         End Date: 12/1/2010

          The Appointment system                    Allowing advance A 2nd Line is also required
          at this practice is far from            appointments for no for the telephone or a direct
            satisfactory You have to                     emergency's           line for appoinments
             attend the clinic at 8am                                   instead of having to speak
            and then wait till 8.30am                                    to a staff member and the
            to make an appointment                                          passed to appointments
              your condition may not                                       therefore saving on staff
             need an apointment for                                                            time
           that day but is is the only
             way that you can make
             an appoinment to see a
          Dr as there is no advance
                       appointments

                     By taking up an
            appintment on the day is
              a waste of time and as
          stated the appointment on
               the day si perhaps not
          required for that day But it
           is impossible to make an
                advance appoinment

               The system could be
                improved if advance
               appointments for non
              emergency's could be
                              made




            The doctors and nurses            Reception staff are never
            here are excellent and it     friendly (face to face or over
             is easier to get a quick        the phone) and often surly
           appointment here than at                      and unhelpful.
                    my last practice.
nses Report for GP
                                     End Date: 12/1/2010

               The receptionists are      The practice has only one
           helpful and friendly. The part time female GP, whilst
           GPs work collaboratively employing two to three male
             with the patient to deal GPs. This means it can take
                 with health issues.      up to two weeks to get an
                                       appointment to see a female
                                      doctor. This does not equate
                                        with patient choice and has
                                         led to personal discomfort.
                                                       and unease.

                                              It is possible to hear
                                        information about patient's
                                      medical details in the waiting
                                        room. This is because the
                                      receptionists telephone calls
                                        can be easily overheard by
                                                   patients awaiting
                                                     appointments.

                                        However, this is not always
                                              related to the doctor's
                                       practice, since the reception
                                      space is shared with another
                                              GP practice and other
                                      receptionists. However, this
                                        should be managed across
                                                           practices.
nses Report for GP
                                    End Date: 12/1/2010

                I AGREE GETTING
            APPOINTMENTS ARE
           LIKE GOLD DUST. THE
           LAST TIME I TRIED TO
             GET A NON URGENT
            APPOINTMENT I WAS
               REFUSED AS THEY
               WERE BOOKED UP
             FOR FOUR WEEKS. I
            START WORK AT 7.30
           THEREFORE CANNOT
                STAY AT HOME TO
                RING ON THE OFF
                    CHANCE I GET
           THROUGH AND THEY
                         HAVE AN
                    APPOINTMENT
             NEITHER CAN I RING
           OUT FROM WORK . BY
           THE TIME I GET HOME
              IT IS TOO LATE FOR
                   THAT DAY. SO I
                 SOLDIER ON AND
           HOPE THAT I AM STILL
                  AROUND WHEN I
             RETIRE. THEN I WILL
               BE ABLE TO SIT ON
             THE PHONE HOPING
                          FOR AN
             APPOINTMENT, THE
                  LAST DOC I SAW
                 ABOUT MY 'PILES'
                     NEVER EVEN
nses Report for GP
                     End Date: 12/1/2010

                         I have struggled to get an
                        appointment on numerous
                                ocassions, often the
                               reception says all the
                         emergency appointments
                         have been filled and I will
                      have to call on the next day,
                            this is not a satisfactory
                             enough system to offer
                       patients. Even asking for a
                        future routine appointment
                      can be offered with 14 days
                     waiting. Why do all surgeries
                       differ so much? I work in a
                         doctors surgery and have
                        never refused a patient an
                             appointment if they are
                       needed to be seen that day
                                   for an emergency
                      appointment, and, it is only
                        3 miles away from my own
                           registered doctors. This
                            surgery should perhaps
                          speak to nearby practice
                      managers to offer patients a
                                    similar and more
                           accommodating service.
nses Report for GP
                                         End Date: 12/1/2010

              From walking in to the
                   reception,staff are
          pleasant,the waiting area
             is clean and bright.The
           waiting times are usually
             within a few minutes of
          appointment and the time
          with the GP is ample and
             extended if one needs
          more time to talk or clarify
              ones clinical or mental
                 needs.The GP`s are
          warm and welcoming and
           they really do care about
             their patients. Thank
              you Sydenham Group
             Practice for being there
               for me when I needed
                                 you.
nses Report for GP
                                          End Date: 12/1/2010

           I have been registered at          sometimes difficult to get
              this practice for years.        through on the telephone
             The doctors and nurses         early morning but I love the
                          are brillant.       new on line appointments
                                            and prescription service so
           I can always get in to see        this cuts down the need to
           the doctor when I request             telephone the practice.
                       appointment.
nses Report for GP
                                            End Date: 12/1/2010

           I have recently moved to                      Not a lot really.
                           the area.

              I was welcomed by the
             doctor when I met them
            and explained that I was
                    new to the area.

           Because I was poorly he
                 explained that they
           NEVER say no to seeing
               an ill patient. If all the
             appointments are gone
              and you have to see a
             doc that day they book
                   you a sit and wait
             appointment with a GP
          (might not be the one you
           want, but at least you will
                     see a GP). Most
          surgeries do not offer that
           - my last surgery told me
           to goto A&E as they had
               no appointments left!

           They are also about to be
            open from 7.30am every
           morning! This will suit me
              great as I am working.

            In addition they are open
              for urgent problems on
           The nurse who Not many
           the weekends! I saw was I tried to call the surgery over
                excellent at their job. 10 times but was constantly
                                       cut off. I then had to travel to
                                          the surgery just to make an
                                            appointment. When I got
                                          there I was told that I could
                                              not see a doctor, only a
                                          nurse depsite having had a
                                          serious respiratory problem
                                         for over 2 weeks. I returned
                                           an hour later to attend this
                                          appointment and was left in
                                        the crowded waiting room for
nses Report for GP
                                      End Date: 12/1/2010

               Opening times have        I find that the admin staff  Some of the doctors are
             improved, you can visit have a poor attitude, and can really good, but one or two
                    earlier or later.     often be curt rather than   are disinterested in what
                                                            caring. you have to say, especially
                                                                          if you are distressed.




            The staff and doctors go Maybe more parking, but wth             In the past few years, I
            out of their way to make so many more cars now on                     have noticed huge
          sure that my health needs       the road this may not be             improvements on the
             are taken care of. I am                          possible.    number of extra services
           able to prebook a routine Extra incoming phone lines that the practice offers, they
              appointment up to two       first thing in the morning have 2 Minor illness nurses
           weeks in advance, which would help me to get through              who I can see if I don't
                  really helps with my                a little quicker.       need a GP, they offer
               working life, they also                                  sexual health advice to the
             offer early morning and                                    young, and having two lady
                            late evening                                  doctors as well as 3 male
                appointments to help                                          doctors allows me the
            workers and Mums who                                        choice of who I see and for
           need to get their children                                                           what.
              to school before 9am.                                         Overall I think I am very
           The weekend emergency                                         lucky to have this practice
                openings have been                                        within walking distance of
                   brilliant, as it saves                                                  my home.
            having to go to A &
              E or the walkin centre.
          They also offer a mini bus
                          service for the
                 elderly/house bound
                   patients who find it
                 difficult using public
                               transport.
nses Report for GP
                                    End Date: 12/1/2010

          new flooring in Barlestone   Actually helping me out on having to wait a long time
                and an extension in the problem i had. i now have    to get the medicine from
           Ibstock :) some drs have        to rebook for a second barlestone...until the dr has
               the poor service, the      opinion or go and see a     seen the patient, which
                     others are good                     specialist.         could be 20min!!!




                                             The practice runs to the
                                         benefit of the 'team' rather
                                     than tne patients. Apart form
                                       one of the Doctors they are
                                       exteremely brusque in their
                                    attittude. The reception area
                                      whilst manned also operates
                                        the telephone and patients
                                                information is openly
                                         discussed in hearing of all
                                             those queueing. On my
                                    recent visit rresults of a blood
                                      test on someone that I know
                                    indirectly were read out to the
                                     patient this is not acceptable.
                                          The practice strives to be
                                    efficient but doesnot consider
                                    the patient in their processes.
                                       Two recent examples. A Dr
                                        recommended a blood test
                                     and instread of giving me the
                                    form with the details of where
                                              to go, I had to reque at
                                          reception again to get the
                                            information. Secondly, I
                                       needed to see a nurse for a
                                     quick procedure having seen
                                           the Dr. I had to again go
                                       back to reception and book
                                     an appointment, which was a
                                        further four days away and
                                      return. I was with the nurse
nses Report for GP
                                  End Date: 12/1/2010

            I did not like anything Show patients some respect The practice does not listen
               about this practice. and stop the nothing I can do           to, or investigate
                                                  about it Doctor.           complaints. The
                                                                       management shout at
                                                                   anyone that tells them they
                                                                               are not happy.
nses Report for GP
                     End Date: 12/1/2010

                     The number of appointments
                               available for ongoing
                                            conditions.
                        If you are a working person
                       who is not actually off work,
                            but trying to see the GP
                      about an ongoing problem it
                        is very difficult to arrange a
                               suitable appointment.
                     You are told to keep phoning
                     back in the mornings (difficult
                      if you have to get to work by
                         8.30 each day and work in
                     the Yarmouth area but live in
                           Lowestoft) and are rarely
                                 allowed to make an
                     appointment for a few days in
                                             advance.
                                      Why can't more
                             appointments be made
                                   available for 'non-
                       emergencies?' - or do other
                           patients just classify their
                                problems always as
                         emergencies and work the
                                              system?
nses Report for GP
                                     End Date: 12/1/2010

           Waiting times are often    Getting an appointment ia a
                                ok      nightmare. you have to sit
                                      next to your phone and wait
                                        until 8:30. If you are lucky
                                       you get an early slot, but if
                                         you are just late by some
                                     seconds you easily end up in
                                     position 10 or further back in
                                         the telephone queue and
                                        there is a fair chance that
                                                   you don't get an
                                      appointment. Ridicilous and
                                                humilating system.
                                               Doctors seem to be
                                     moderately motivated and do
                                      not really tend to involve the
                                                             patient.
nses Report for GP
                                     End Date: 12/1/2010

            The check-in system.        The practice could employ I'm changing surgery ASAP
                  That's about it.      staff that are helpful rather
                                      than obstructive, pleasant to
                                         speak to rather than rude
                                                      and offensive.
nses Report for GP
                                     End Date: 12/1/2010

              I liked that you waiting       More understanding of      More empathy or sympathy
           time to be seen was very        mental health especially           with depression and to
          quick and that the waiting              when not text book     listen to what the patient is
                     room was on the diagnosed as everyone deals             saying. Not to make the
          occasions that I went was          with stress and anxiety       patient feel unworthy of a
                quiet and no patients               differently. More   10 minute appointment time
                              waiting.     communication between        especially when that patient
                                       doctors, lack of decision with    only visits the doctor when
                                        dealing with patients needs.         desperate need for help
                                               More communication                         and advise.
                                       procedures between doctors
                                              and receptionists and
                                                            patients.
nses Report for GP
                     End Date: 12/1/2010

                       Ability to get an appointment
                          with a dr instead of being
                              fobed off with a nurse.
                          Appointments running on
                     time, have always had to wait
                                     at least 30 mins.
nses Report for GP
                                       End Date: 12/1/2010

            The building was good -                I tried to make an
           clean and tidy. The staff     appointment for my 4 year
               were usually helpful. old son and was told that the
                                        next available appointment
                                      was more than a week away.
                                                      I find this totally
                                                         unacceptable.
                                              This practice needs to
                                            employ more doctors or
                                               reduce the number of
                                         patients that they care for.
                                         When I joined this practice
                                     (more than 20 years ago) you
                                      could get an appointment the
                                       next day but now the waiting
                                         time for an appointment is
                                                        just ridiculous.
                                      Friends and work colleagues
                                       who also use this surgery all
                                      complain about how the level
                                      of service to the patients has
                                       gone down because you just
                                          can't get an appointment.
                                     What is the point of a doctors
                                         surgery that you can't ever
                                           get into when you are ill?
                                          Of ten when I try to get an
                                        apointment I am told that a
                                       nurse will ring me back later
                                     (which she always does) but I
                                            dont want to speak to a
                                     nurse I want to see a doctor -
nses Report for GP
                                    End Date: 12/1/2010

               1st Class Doctor/s.              Ability to make an              On the basis of the 4
                 Clean, warm and            appointment within an        doctors working a 40 hour
                       welcoming                acceptable period.          week - 13 working days
           reception/waiting room. Having been a patient at this            (next appointment time)
                                        surgery for 20 years I feel              this would over 2000
                                      that having to wait 19 days        appointments had already
                                                                 for         been made which I find
                                          an appointment with my                    difficult to believe.
                                   regular doctor or alternatively        This would indicate every
                                                17 days before an        patient registered with this
                                                 appointment with            practice must visit their
                                         any of the doctors at the                      G.P.'s monthly.
                                     surgery does not constitute         Your comments regarding
                                           an acceptable service.      the loss of time through non
                                                   After making my     cancelled appointments are
                                       dissatisfaction clear to the                                noted
                                      receptionist, she explained         but according to the Trust
                                             that in an emergency        information any persistent
                                         a 48 hour (working days)      patients can be warned and
                                            appointment could be                          subsequently
                                        arranged. In my particular            taken off the books. In
                                       case this was a scheduled         event of cancellation of an
                                              case of his appraisal     appointment what action is
                                   regarding a recent blood test,                        taken? Would
                                      , the results of which could             it be possible with the
                                      possibly mean a change in                 administration at the
                                        medication, but not in my                  practice to retain a
                                     own opinion an emergency.          database for those patients
                                        Eventually a compromise                 who would be able to
                                        was reached whereby the               attend at short notice?
                                              doctor will give me a
                                                   telephone call in
nses Report for GP
                                        End Date: 12/1/2010

               I have no idea if its the      Almost everything, i dont          This practice has built a
               same problem at other want to see a trainee without             massive extension and a
            practices but it is almost being asked if its ok, i want             pharmacy and taken on
                  impossible to get an               to be able to get an   many trainee doctors in the
                    appointment at this        emergency appointment          last few years and yet the
                     practice even if its     without having to fight for          quality of service has
                       somewhat of an one, i want to be able to get          become appalling, there is
                            emergency.            a regular appointment     no flexability in the booking
                                          without having to call at least      system atall and you are
           You can only call at 8am,          8 times at 8am or waiting                    treated like an
                    frequently cant get                     over a week.        inconvienience if you try
             through and by the time                                          and book an appointment
             you do all appointments                                         ouside of the 8 to 8.30 am
              for that day are gone, it                                     period. The only thing i can
           also seems impossible to