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					                                               RFP Supplier Response Template
RFP #7825 Remote Application Management Services (PeopleSoft, PS)                                   Supplier Response (provide yes/no & comments)
Instructions: Complete the information requested in the yellow shaded cells and submit this form electronically with additional required documentation as
requested herein or in the instructions. DO NOT delete any lines, change any requirements, reformat the response or skip any requirement. Respond with
"non applicable" where appropriate.
Supplier Information:
Business Name
Federal Tax ID
US corporate address:
RFP Contact Name
Contact Title:
Contact Phone #
Contact Fax #:
Contact email:
Business Website:
Duns #:
Type of business entity (Corporation/LLC/LP/LLP/Other)
In what state & year did your business organize in your current structure?
Number of years in business
Number of employees:
Is business or parent publicly traded?
Full legal name of parent or holding company, if any:
What was last year's revenue?
What was last year's profit?
Last Year's Gross Profit margin?
Return on Equity and Deb to Equity Ratio?
What is your company's credit rating?
Please provide a link to financial statements for the last two years. If you are a private
company, please submit these with the RFP response.
What is your total market share?
In the past three years, has your company been engaged in litigation? If yes provide
explanation.
In the past three years, has your company defaulted or breached a contract? If yes
provide explanation.
In the past three years, has your company been assessed liquidated damages? If yes
provide explanation.
Supplier Diversity:
Is business diverse? If yes list type (1-Certified HUB, 2-Certified Minority Owned or DBE,
3-Certified Woman Owned, 4-Certified HUBZone, 5-Service-Disabled Veteran Owned)

Name of certification body. Include copies of certification with submission.
I intend to meet a Supplier Diversity Target Percentage of:
If you are able to meet or exceed the LCRA target, provide a list of
subcontractors/suppliers (including name, Federal Tax ID and type of diverse business)
used to determine the above percentage.
Do you intend to subcontract any portion of this contract, make major purchases in
connection with the contract, or act solely as a distributor selling products manufactured
by other merchants. (yes/no) Not applicable to construction contracts.

Did your company to the fullest extent consistent with efficient contract performance,
identify possible opportunities for which you could solicit Diverse subcontractors or
suppliers (yes/no)?
Did your company actively and affirmatively solicit Diverse subcontractors or suppliers for
these opportunities allowing these sufficient time to respond using the databases of
certified minority and women-owned HUBZone and/or Service-Disabled Veteran owned
(diverse businesses) maintained by the State of Texas, local municipal entities, SBA,
minority supplier development councils and or regional women's business councils
(yes/no)?
If yes, Provide names of Good Faith Effort Diverse Businesses contacted and the
Businesses valid certification. Include dates contact took place. Document responses,
quotes, or proposals received for each work category sought.
Did your company actively and affirmatively solicit Diverse subcontractors or suppliers by
advertising or circulating information to trade associations? (yes/no) If yes, include a list
of publications, etc. where the advertisement was placed. You may also list any local,
state or national minority and women-owned business associations or chambers of
commerce or other associations assisting Diverse Businesses in which your company
actively participates.
Alternatively, please explain if and how you identified and contacted Diverse Businesses
or why you didn’t:
1. Ability to Perform/Provide
LCRA is looking to outsource end-to-end technical support of our PeopleSoft HCM,
Supply Management and Financials Suites including: Application development, database
administration, backup and restore, application server management, web server
management, operating system management, performance monitoring, troubleshooting
and resolution of end user issues, troubleshooting and resolution of interface issues.

Your firm will be responsible for supporting the portfolio of applications described in the
tab entitled LCRA Environment A and providing enhancements to those applications as
may be required.
Provide an overview of your proposed solution. If you need additional space, please make
a note in this response template and attach a separate document in your response
package.




ede16f9c-a935-4280-8e88-17421ef43728.xls                                              Page 1 of 8                                                           8/1/2012
                                             RFP Supplier Response Template
RFP #7825 Remote Application Management Services (PeopleSoft, PS)                                Supplier Response (provide yes/no & comments)
How long has the proposed solution been available in the market?
Describe your firm's experience with providing this type of support for PeopleSoft
products.
What percentage of your firm's overall business is focused on support services for
PeopleSoft products?
What percentage of your firm's overall technical staff is dedicated to providing support
services for PeopleSoft?
Provide the number of customers your firm is providing support services for PeopleSoft
products.
Describe any partnerships including company names and nature of the relationship, if
such partnership is relevant to providing support services as requested herein.
Do you have experience working with power companies and/or governmental utilities such
as LCRA? If so, please describe that experience.
What differentiates your company from your competitors?
What awards and industry recognition has your company received?
References - Please provide 3 customer references for which you are providing PS
support services:
Reference 1
Reference Company
Brief description of project at reference location.
Contact person with knowledge of services provided
Contact phone number/email
Date work was completed

Reference 2
Reference Company
Brief description of project at reference location.
Contact person with knowledge of services provided
Contact phone number/email
Date work was completed

Reference 3
Reference Company
Brief description of project at reference location.
Contact person with knowledge of services provided
Contact phone number/email
Date work was completed
 2. Quality
Describe the quality control programs or tools that will be used for the deliverables and
services provided to LCRA.
Describe your "software development" quality control procedures and process?
Describe your "implementation services" quality control procedures and process?
What quality certifications does your organization hold?
Describe your approach to continuous improvement.
How do you test tax updates?
Is any software required to be installed at LCRA to provide services?
Has your firm undergone a SAS 70 audit? If so, provide a copy of your results.
How do you ensure data security of customer supplied data?
Staff Resources:
Describe the account team that will be responsible for LCRA if your company is selected
including the primary contact. Provide organizational chart of key personnel including
account executives, marketing personnel, and other key account team members.
                                                                                            Submit as: Attachment B - Account Team & Key Personnel
What percentage of your staff is dedicated to PS applications
Are the staff members providing the proposed services employees of your firm? If not,
provide information on the third party partner.
Where are resources located that would provide services? Will any be located on-site at
LCRA?
Will on-site orientation for the resources be required?
 Will named staff sign non-disclosure agreements?
Will dedicated named personnel be providing the services to LCRA or will a shared pool
of talent be used?
Are current background checks available for the dedicated resources that will access the
LCRA system?
Will LCRA be notifed before any staff changes are made?
(if applicable) Are the resources members involved in implementing and installing the
solution compliant with NERC training requirements per CIP 004-1 R2 and NERC
background check requirements per CIP 004-2 R3?
Will LCRA have a dedicated support representative if your company is selected?
Are any support deliverables scoped, developed, tested or supported by off-shore
resources? If so, please describe.
Submit resumes for all key personnel who will be assigned to LCRA's account; including
job descriptions, educations, professional designations, professional experience with
accounts similar to LCRA's.
 3. Services
Proposed Solution:
Provide an overview of your proposed solution. If you need additional space, please make
a note in this response template and attach a separate document in your response
package.
Describe the warranty provided for the support services requested herein.




ede16f9c-a935-4280-8e88-17421ef43728.xls                                           Page 2 of 8                                                       8/1/2012
                                              RFP Supplier Response Template
RFP #7825 Remote Application Management Services (PeopleSoft, PS)                                Supplier Response (provide yes/no & comments)
Does your firm provide support and tuning recommendations when we experience system
performance issues?
Does your firm provide support of our interfaces from PeopleSoft to and from other
systems? If so, please describe your approach to supporting interfaces listed in LCRA
Environment A.
Does your firm provide support for third party software that may be packaged with
PeopleSoft including but not limited to COBOL, SQR, Crystal Reports, BI Publisher
Reports? Describe any exclusions.
How are migrations to production handled? Will your firm or LCRA be expected to
perform the work? What role should LCRA's QA department play in this effort?

Who will handle PeopleSoft Security Administration? Your firm or LCRA's Service Desk?
Will your firm apply security patches to the environments, including application, operating
system, database, middleware, etc. to the highest supported platform combination. If so,
will LCRA submit a request to apply these patches, or will your firm publish a patching
schedule to LCRA?
How do you handle nebulous service requests like “the system is slow”?
How do you handle tasks that need quick turnaround like a SQL update because a PO
was closed on accident?
Does your firm provide installation support of new modules if we purchase new modules
from Oracle?
Does your firm provide upgrade support if we choose to upgrade beyond our current
version?
LCRA may choose to add or remove interfaces at any time. What LCRA resources and
system access would you need to create a new interface for LCRA?
When LCRA retires a PeopleSoft module, describe how your firm will retire support for
that module. i.e. data extraction for archiving purposes
What services are available in the event LCRA decides to move to another ERP platform?

What other ERP platforms does your firm support with a managed services model?
Your firm will be given full write access to our development environments, what access to
our test and production environments do you require to perform accurate and timely
troubleshooting of issues?
We will not be able to offer dedicated storage for you to manage. What kind of monitoring
does your firm require of our shared storage?
Technical Support:
Describe the various levels of software and system support services available.
Describe your Customer Support policy, including who can contact your company
Are both telephone and web support available? Explain the methods and options for
communicating support calls.
Provide any days that services would not be available (i.e. holidays).
Our standard business hours are 7 am - 6 pm Central Time, does your support window
cover these hours? Is support available 24x7 and if so, is the cost different?
What communication method is used to contact your firm during non-business hours?

Can you use LCRA's ticketing system (ServiceNow) or must we use your ticketing system.
Is your system used for changes and incidents?
Describe the reporting and dashboard options available to monitor all support requests
including closed requests for your ticketing system.
Is knowledgebase material available online for LCRA to research issues?
Does your firm have experience working with Rimini Street. If yes, please describe.
Provide a process flow chart for the proposed services.
Customization:
Does your firm provide support for our customizations to PeopleSoft?
Does your firm provide customizations to third party software that may be packaged with
PeopleSoft including but not limited to COBOL, SQR, Crystal reports, BI Publisher?
Describe any exclusions.
Describe the technical documentation on any customizations your firm provided that will
be made available to LCRA.
Who owns the intellectual property for any sofware developed for LCRA?
What is the process for requesting changes/enhancements? Will an hours estimate be
provided?
What is the leadtime for any changes/enhancements?
Describe acceptance testing process for any changes/enhancements.
SLA:
Describe and provide your Service Level Agreement (SLA) for "response time" and
"resolution time"
Is your SLA guaranteed? If so, describe methodology for reimbursement for non-
compliance
Provide information on issue resolution procedures.
What is your average resolution time for business critical issues?
Do you provide a maximum 60 minute response time for business critical issues? Please
list your promised response time.
Do you provide a maximum 48-hour response time for non-business critical issues?
Please list your promised response time.
Describe the escalation process.
Reporting:
Describe the standard reports available
Describe ad-hoc reporting available
Are standard graphical reports (bar charts & pie charts) available?
Are reports exportable? If so, in what formats?



ede16f9c-a935-4280-8e88-17421ef43728.xls                                           Page 3 of 8                                                   8/1/2012
                                                RFP Supplier Response Template
RFP #7825 Remote Application Management Services (PeopleSoft, PS)                                    Supplier Response (provide yes/no & comments)
What KPIs are tracked? (i.e. cases resolved on first call, cases by status, cases per
module, cases by type, time to resolve cases, etc. )
Does the system support report scheduling and auto-distribution of reports?
Does the system provide reports for: enhancement request management and monitoring,
incident handling, call support management & monitoring, time tracking, event tracking,
productivity analysis, Service Level performance, time usage analysis , resource load
analysis, event status, advanced performance and hours consumed?
Implementation
Provide a tentative implementation schedule for services requested herein based on June
15, 2012 go-live date.
 If awarded the business, how long will it take your firm to complete the transition for
technical support to your firm? Will on-site resources from your firm be required to
complete the transition?
Provide a project schedule detailing recommended start date, timeline to complete the
implemenmtation, milestones, continegencies, etc.
Describe implementation servies to be provided including specific deliverables, resources
and timeline
Describe the integration services available.
What professional services do you offer (i.e. customization, configuration, etc.)?
Describe training options.
Describe transition support after contract ends.

4. Cost
How was pricing determined for LCRA (e.g., list rates, government rates, etc)?
Describe available discounts (i.e. GSA/DIR, first time customer, volume, etc.)
Describe any cost improvement programs available to LCRA (i.e. , incentives, multi-year
contract, etc.)
What benefits are available for utility and/or government verticals?
LCRA standard policy is Net 30. Please describe any discounts for earlier payment.
How is time used calculated (i.e. in 15 minute increments)?
Can price be guaranteed for 3 to 5 years?
LCRA expects to go live mid-June and run both support models in parallel until July 1 at
no cost.
Do hours or unused prepaid funds roll over into the next support period?
Provide hourly rates for any additional services including but not limited to training, after
hours support, configuration, development, implementation and professional services.

Price:
Pricing 1: A fixed monthly amount amount which includes off-site resources to provide
the proposed services. Fees will be firm and fixed for the entire contract ter.
Pricing 2: A fixed monthly amount amount which includes one on-site resource and other
off-site resources to provide the proposed services. Fees will be firm and fixed for the
entire contract term.
Pricing 3: Hourly rate which includes off-site resouces to provide the proposed services.
Including any monthly minimum that may be recommended. Hourly rate will be fixed for
the entire contract term.
Pricing 4: Hourly rate which includes on-site resouces to provide the proposed services.
Including any monthly minimum that may be recommended. Hourly rate will be fixed for
the entire contract term.
Pricing 5: Please provide a pricing proposal based on best practices for the required work.

Please provide your rate schedule for all other technical resources that may be available.

5. Innovation
Does your company participant in standards development?
Identify any awards you have received for cost or process improvement programs.
Please describe the future vision of your firm's support offerings.
Provide any additional information not requested in this RFP which will assist LCRA to
better understand your company's qualifications and capabilities. Pay particular attention
to areas that may help LCRA decrease the Total Cost of Ownership for the solution,
including any other approaches or solutions to the services related to this RFP.

Comments:
Please provide any general comments in this section.
RFP Submission Requirements - Please include the following with your
submission.
RFP Response Template. Complete yellow shaded areas.
Attachment A - Signed Instructions
Attachment B - Account Team & Key Personnel
Attachment C - Terms and Conditions - Do you agree to LCRA's terms and conditions (If
no, provide a redlined version of the terms and conditions).
Copy of Audited Financials
Please list any additional information submitted with this response that was not requested
by LCRA.




ede16f9c-a935-4280-8e88-17421ef43728.xls                                               Page 4 of 8                                                   8/1/2012
                                                           RFP Supplier Response Template
RFP #7825 Remote Application Management Services (PeopleSoft, PS)                                                        Supplier Response (provide yes/no & comments)
Mark yes to indicate in conjunction with the electronic RFP Supplier Response Template, the undersigned
Offeror declares: (a) that it has reviewed the Terms and Conditions, Scope of Work, and all other documents
herein; (b) that the signatory has the authority to bind the company to the formal legal offer; (c) that through its
authorized personnel it has personally examined the location of the proposed work and has determined the
amount and character of the proposed work and the supervision, labor, tools, material as identified, and
equipment necessary to complete the same in compliance with the specification and contract documents (if
applicable); (d) that prior to the submission of this proposal, and prior to the award of any contract resulting from
this proposal, neither the Offeror, nor any of its subcontractors, nor their agents, nor employees have or will: (1)
offer or give gratuities to an LCRA employ or affiliate, (2) pay a kickback to obtain favorable treatment in
connection with an LCRA contract, (3) “buy-in” to obtain a contract with LCRA, (4) participate in practices which
unlawfully eliminate competition or restrain trade such as collusive bidding or negotiating, follow the leader
pricing, rotation of low bids, collusive price estimating, or sharing of business with other Offerors, and (5) commit
bribery to obtain favorable treatment by LCRA or any affiliates; (e) that either (1) no delinquent corporate
franchise taxes are owed the State of Texas under Chapter 171, Tax Code or (2) the Offeror is not subject to the
corporate franchise tax in Texas; and (f) that it has never been debarred or suspended from doing business with
the federal government.




 ede16f9c-a935-4280-8e88-17421ef43728.xls                                                                  Page 5 of 8                                                   8/1/2012
                   LCRA PeopleSoft Environment - April 2012

PeopleSoft Financials & Supply Chain 9.0 running on PeopleTools 8.49.31
      PeopleSoft Enterprise Accounts Payable
      PeopleSoft Enterprise Accounts Receivables
      PeopleSoft Enterprise Asset Management
      PeopleSoft Enterprise Billing
      PeopleSoft Enterprise Erfq
      PeopleSoft Enterprise Esupplier Collaboration
      PeopleSoft Enterprise eSupplier Connection
      PeopleSoft Enterprise Planning and Budgeting
      PeopleSoft Enterprise Project Costing
      PeopleSoft Enterprise Ps/General Ledger
      PeopleSoft Enterprise Purchasing
      PeopleSoft Enterprise Directory Interface

PeopleSoft Portal 9.0 running on PeopleTools 8.49.31
      PeopleSoft Enterprise Enterprise Portal
      PeopleSoft Enterprise Financials Portal Pack
      PeopleSoft Enterprise HRMS Portal Pack
      PeopleSoft Enterprise Supply Chain Portal Pack
      PeopleSoft Enterprise Directory Interface

PeopleSoft Human Resources 9.0 running on PeopleTools 8.49.31
      PeopleSoft Enterprise Human Resources
      PeopleSoft Enterprise Payroll North American
      PeopleSoft Enterprise Benefits Administration
      PeopleSoft Enterprise Ebenefits
      PeopleSoft Enterprise Ecompensation
      PeopleSoft Enterprise Ecompensation Manager
      PeopleSoft Enterprise Edevelopment
      PeopleSoft Enterprise Epay
      PeopleSoft Enterprise Eprofile
      PeopleSoft Enterprise Eprofile Manager
      PeopleSoft Enterprise Directory Interface

All PeopleSoft product suites are running on:
       All applications and databases are running on OVM
       Oracle Database 10.2.0.3 (Except HR9DMO and HR9DEV on 11.2.0.2.3)
       Oracle Enterprise Linux Server release 5.7
       Weblogic 9.2 MP3
       Disaster recovery and site switchover relies on Oracle Dataguard
       Windows and Unix Process Schedulers
       Ipswitch for bank file transfers

NetApp:
      Backup/Restore relies on NetApp SnapDrive for Unix
      Corp Filers GOC: DataOntap – 8.0.1P3 7-mode.
      Corp Filers at SOCC: DataOntap – 8.0.2P6 7-mode.
      Ora Filers at GOC: DataOntap - 8.0.1 7-mode.
      Ora Filers at SOCC: DataOntap – 8.0.1P3 7-mode.

Security:
       Currently using Novell eDirectory; anticipate moving to Active Directory Single Sign On

LCRA’s PeopleSoft Interfaces, including but not limited to the following:
PeopleSoft Financials & Supply Chain Outbound
AP to JPMorgan Chase
GL to Maximo
PO to Maximo
AP to Maximo
AP to Texas Attorney General for Wage Garnishments
Purchasing to Maximo
GL to Workforce
GL to ExpenseWire
Various to Enterprise Data Warehouse (Oracle BI EE)

PeopleSoft Financials & Supply Chain Inbound
various internal systems to AP
various internal systems to AR
various internal systems to Billing
various internal systems to GL
Bank of America ProCard to AP
PeopleSoft Payroll to GL
PeopleSoft HR Person information
Workforce to Projects
Maximo to Projects
Maximo to Purchasing
ExpenseWire to AP

PeopleSoft HR Outbound
Payroll to JPMorgan Chase
Payroll to LCRA Credit Union
Payroll to Texas Workforce Commission
Payroll to EarthShare
Payroll to Social Security Administration
Payroll to United Charities
Payroll to PeopleSoft General Ledger
Benefits to Fidelity
Benefits to Texas Legal Protection Program
Benefits to United Healthcare
Benefits to Assurant Dental
Benefits to Rudd&Wisdom
Benefits to PayFlex
Benefits to Caremark
Benefits to Superior Vision
HR to iCIMS Recruiting
HR to AD Identity Management
HR to Novell Identity Management
HR to OID Identity Management
HR to Department of Public Safety
HR to PeopleSoft Financials
HR to Viverae
HR to Workforce
HR to Maximo
HR to DuPont Coastal
HR to SkillSoft
HR to ExpenseWire
HR to ServiceNow
Various to Enterprise Data Warehouse (Oracle BI EE)

PeopleSoft HR Inbound
JPMorgan Chase to Payroll
Fidelity to Benefits
Workforce to Payroll
iCIMS Recruiting to HR
DuPont Coastal to HR
Skillsoft to HR

Anticipated upcoming work:
       Changing Novell Authentication to MicroSoft AD authentication
       Platform migration from Oracle OVM to VMWare ESX
       Oracle database upgrades from 10g to 11g
       No Upgrades or planned

Other Information:
       Total number of employees: ~2000
       LCRA’s change control process is attached - see ERP_Change_Process.pdf
       The average number PeopleSoft support tickets the help desk receives per month: 10
       The average number of PeopleSoft Change Requests received per month: 15 minor, 2 major.
       LCRA’s fiscal Year is July 1 to June 30.
       All employees are paid on a bi-weekly basis.
       All employees enter time into Workforce on a bi-weekly basis.
       Tax updates are provided by Rimini Street

				
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