FACT SHEET - Download as PDF by pengtt


									FACT SHEET

WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers
business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry
verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,
Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and
Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting,
contact center, technology solutions, research and analytics, and industry-specific back-office and front-office
processes. WNS has over 25,000 professionals across 29 delivery centers world-wide, including Costa Rica, India,
the Philippines, Romania, South Africa, Sri Lanka, UK and US.


Established                  Stock Symbol                         Employees                        Principal Shareholder
1996                         NYSE - WNS                           25,000+                          Warburg Pincus


                             n Client-centric Approach            n Technology-enabled BPO         n Vertical Approach

FINANCIAL STRENGTH (Year ending March 31, 2012)

                             Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 395.1 Million


                             Over 200 Global Clients              Global cosmetics company
                                                                  n                                Leading logistics company

                             n U.S. retail bank                   Consumer electronics giant
                                                                  n                                Major energy and gas utility

                             n European airline                   Global market research
                                                                  n                                company
                             n Leading European travel            company                          Leading hospitality firm

                               conglomerate                       Leading U.S. financial
                                                                  n                                Major
                                                                                                   n U.S. building supply company

                             n Leading U.S. residential           advisory firm                    Global reinsurer

                               mortgage bank                      Major
                                                                  n U.S. auto insurers
                                                                                                   Global telecom provider
                             n North American airline
                               Major                              Two
                                                                  n global investment banks
                                                                                                   Leading Australian insurance

                             n American travel agency             Leading global CPG brand
                                                                  n                                company
                             n Leading U.K. insurer               Leading global beverage


                             Domain Leadership                   Technology and                 BPO Leadership
                             n Ranked among top 100 in the       Quality Leadership               WNS
                                                                                                n Receives Dual Recognition
                               6th Annual GS100 list in three    n Recipient of the Golden        at the BPO Excellence Awards
                               categories: Top Global Mid-tier     Peacock Innovative Product /   2010-11
                               BPO Vendors; Top FAO                Service Award (2011) for WNS n Recipient of Best New Outsourced
                               Vendors and Top                     Analytics Decision Engine      Services Delivery by Shared
                               Industry-specific BPO Vendors       (WADE )
                                                                                                  Services & Outsourcing Network
                             n Positioned as an Industry                                          (SSON) - 2010
                                                                 n Recognized for ‘Best Process
                               Leader in Magic Quadrant*
                                                                   Improvement Program’ at the n  Recipient of Best New BPO
                               for Comprehensive Finance
                                                                   'Global Process Excellence     Locator of The Year by Business
                               and Accounting (F&A) BPO
                                                                   Awards 2011’ by IQPC           Process Association of Philippines
                               by Gartner - 2011 & 2012
                                                                 n Recognized with the CISO 100   (BPAP) - 2010
                             n Recognized as top five FAO
                               Market Star Performer for the       Awards - 2011                n Industry-specific Multi-year
                               second consecutive year by        n Recipient of the Golden        Winner - IAOP 2010 Global
                               Everest Group                       Peacock National Quality       Outsourcing 100
                             n 20 Leaders by Industry              Award for Overall Business   n Ranked among Top 3 BPO
                               focus: Retail and Consumer          Excellence and Quality         companies in India by NASSCOM
                               Goods - IAOP 2010 Global            Standards - 2011               for six consecutive years
                               Outsourcing 100


Banking and Financial Services         Banking Operations                 Asset Management and               Investment Banking
                                       n Check processing                 Brokerage Services                   Pitch
                                                                                                             n books, company

                                       n Lock-box processing              n Account setup and                  profiles and financial
                                       n processing
                                                                            maintenance                        analysis
                                                                          n Broker and advisor               n Financial models, forecasts
                                       n Adjustments and record
                                                                            support services                   and updates
                                       n account setup and
                                                                          n Customer service                 n Research reports
                                                                          n Transfer agency related            preparation and authoring
                                       n card operations
                                                                            processing                       n Business intelligence and
                                                                          n Portfolio administration           analysis
                                       n and fraud operations
                                                                          n Investment research
                                       Lending Services
                                       n origination and

                                       nLoan underwriting
                                       nLoan closing and funding
                                       nPost closing and
                                       nLoan servicing

Consulting and Professional Services   Finance & Accounting            Contact Center                        Research and Analytics
                                       n Transaction accounting        n Customer service                    n Market research
                                       n Finance optimization services n Technical help desk                 n Business research
                                       n Corporate finance and         n Collections                         n Financial research
                                         accounting                      Sales
                                                                       n / up-sell / cross-sell                CRM
                                                                                                             n analytics

                                       n management and                n Customer retention                    Data
                                                                                                             n solutions and
                                         Compliance                    n management                            management
                                       n Strategic initiatives

                                                                          Transformation Solutions
                                       Legal Services                     n Consulting services
                                       n Residential conveyancing         n Program management
                                       n Bid management                   n Process re-engineering
                                       n Vendor contract                  n Quality and Six Sigma
                                       n Secretarial and regulatory       n Technology services
                                       n Employment contract
                                         management and litigation

Healthcare                             Payers and TPA                     Providers
                                       nFront-end processing              n Medical billing and collection
                                       nClaims adjudication and           n Medical coding
                                        exception management              n Research support and
                                       n management support                 administrative support
                                       nBill review and re-pricing

wns.com                                                               2
Insurance                 Agency Services                     New Business Support       Claims
                          n Correspondence                    nSales                       Claim
                                                                                         n setup

                          n Renewals                          nConversion                n Examination
                          n Terminations                       Quote
                                                              n acceptance               n Review
                          n Commissions                       nCross-selling and up-selling
                                                                                         n Settlement
                          n Special compensation              nCustomer enquiries        n Correspondence
                                                              nActuarial services        n Tax compliance
                          Policy Administration
                                                              nExposure assessment         First
                                                                                         n notification of loss
                          n benefits
                                                              n business data entry      n Policyholder and broker claim
                          n reinstatements
                                                              nRules-based underwriting    enquiries
                            and quotes
                                                              n issuance                   Claim
                                                                                         n notification
                          n changes
                            Policy                             Policy
                                                                                           processing adjustments,
                          n Inbound customer service      Premium Administration           endorsements and renewals
                          n Endorsements                    Fund
                                                          n applications                   Claim
                                                                                         n assessment
                          n Renewals                      n Refunds                      n Negotiations and litigation
                          n Pre-renewals / expiry         n Billing                      n Recovery check processing
                            premium                         Premium mode changes
                                                          n                              n Third-party claims
                          n Lapses                          Bank
                                                          n information changes          n Subrogation
                          n Indexing and logging            Account reconciliation
                                                          n                              n Supplier payments
                          n Specialist line (marine,                                     n Claims progression
                            engineering, high net worth)  U.K. Motor Accident Management
                                                                                         n injury claims
                          n Mid-term changes (specific to Provision
                            healthcare)                   n notification of loss
                                                                                         n Delegated authority
                                                            (24/7 provision)               payments
                          n insurance database

                            updation                      n Repair management and
                                                                                         n Claims bill payment
                                                            engineering                  n Claims adjudication
                          Investment Management                                            Manual claims intervention
                                                          n Liability handling           n
                          n compliance
                                                          n Third-party capture          n Transfers and withdrawals
                          n Performance measurement                                        Loss
                                                                                         n adjusting transcription
                                                          n Subrogation
                          n research
                                                          n Non-fault claims management
                          n management
                                                          n Claims handling process
                          n estate

Manufacturing             Supply Chain Management             Sales, Marketing and            Operations
                          n Supplier management               Customer Care                     Fault
                                                                                              n management

                            and analysis                      n Service delivery              n Change management
                          n Sourcing support                  n Customer feedback             n Chronic and RCA reporting
                          n Market intelligence                 management                    n performance reports
                          n Spend analytics                   n Tele-marketing                n planning
                                                              n Customer order support        n Market intelligence
                          Logistics                           n Market research               n eMarketing
                          n Logistics management              n Acquisition analytics
                          n Scheduling and planning           n Retention analytics           Shared Services
                            analytics                         n Marketing effectiveness         Billing
                                                                                              n queries
                          n Market intelligence                                               n Marketing analytics support
                          nand reporting                                                      n support
                                                                                              n collection

Retail and                Strategy Support                    Decision Support                Custom Analytics and
Consumer Packaged Goods   n Global landscape                  n Market mix modeling           Data Services
                            assessment                        n optimization
                                                                Trade                         n Data-based insights
                          n Segmentation and                  n Pricing analytics               MIS
                                                                                              nand reporting
                            targeting                         n optimization                    Data
                                                                                              n management
                          n Consumer response                                                   - Data cleansing
                                                              n Volume forecasting
                            modeling and drivers
                                                              n Market research                 - Data integration
                          n Modeling initiative success       n Supply chain analytics
                                                                                              Management Information
                          n Business and financial                                            Tools
                            research                                                          n Tracking tools
                                                                                              n Simulation tools
                                                                                              n Planning tools

wns.com                                                   3
Shipping and Logistics    Air Express / Shipping / Rail and Road / Terminals
                          Sales / Trade Management           Documentation                      Finance
                          n update                            Bill of
                                                             n lading and airway bill           n Accounts payable
                          n quotes
                           Rate                               management                        n Accounts receivable
                          n tender management
                           Global                            nFreight corrections and             Credit
                                                                                                n and collections

                          n reports and analytics
                           Sales                                                                n Vendor help desk
                                                             n and invoicing
                          nFreight bookings                                                     n Detention and demurrage
                          n analysis
                                                             nFreight audit                       reporting
                                                             n transmission                     n reporting, audit and
                          nService contract / rate                                                Cost
                           agreement maintenance             nAdvance manifest                    vendor reconciliation
                                                              information                       n General ledger / bank
                          Customer Service                   nCustoms and port                    reconciliation
                          nCustomer help desk                 compliances                       n Management reporting
                          neCommerce registration
                          nService / rate enquiries           Operations
                                                              nPO creation                      Schedule maintenance
                          nPre-advice and arrival
                           notifications                       Driver
                                                              n logs and fuel tickets           Routing – creation and

                          n claims                             Global
                                                              n tracking
                                                               Equipment control                Stowage planning
                          nBooking desk                       n

                                                               Terminal operations              Hazardous cargo approvals
                          nContact center                     n

                          nCustomer and data file             nTranshipment and
                           administration                      cross-docking

Telecommunications        Customer Acquisition               Operations and CRM                 Order Provisioning and Order
                          nOrder entry                       n Inbound contact center           Management
                          nOrder fulfillment                 n Logging and monitoring           n New product and services,
                                                               service requests                   service delivery process
                          nContract management
                          nLead generation                   n Directory publishing
                                                                                                n Order provisioning
                          nOutbound sales                    n Churn analysis and support
                                                                                                n Technical validation and
                           Sales analytics                   n Usage analytics
                          n                                                                       support
                           Cross-selling and                 n CRM analytics
                          n                                                                     n Rejected order tracking
                           up-selling analytics              n Collection analytics
                                                                                                n Multi-vendor tracking
                                                             n Traffic routing planning
                          Sales and Contracts                                                   n Order tracking
                                                             n Web correspondence
                          Administration                                                        n Proactive order management
                                                             n Network utilization reporting
                          nTelemarketing                                                        n Test delivery conformance
                                                               and analytics
                          nInside sales                                                         n Billing
                          nPricing and contract                                                 n Data management
                           preparation                                                            (forms, administrations)
                          nSales order taking
                          nOrdering support
                          nInbound contact center

Travel and Leisure       Sales and Customer Care            Operations                         Shared Services
                         n Customer service                   Fare
                                                            n filing and loading               n Passenger / cargo revenue
                         n and reservations
                           Sales                            n Revenue management                 accounting and auditing
                         n Loyalty program                    Fares
                                                            n and ticketing

                           management                                                          n Corporate finance and
                                                            n Queue processing
                         n Customer relations                 PNR
                                                            n servicing
                         n baggage tracing and
                                                                                               n Transactional accounting
                           Lost                               Cargo
                                                            n operations support
                           customer support                                                    n Human resource
                         n Website navigation               Platform-based Service Offerings
                                                                                               n prevention and
                         n Specialty help desk              n ® - Passenger
                                                              JADE                               control
                                                              revenue accounting solution      n Analytics and MIS
                                                            n Verifare® - Automated
                                                              Web-based fare audit

wns.com                                                 4
Utilities                  Sales Management                     Meter Operations and Billing       Customer Service Management
                           n Campaign management                nCustomer billing                  n Service order management
                           n management                         nManagement of prepaid             n Service contract
                           n Account and contact                 accounts                          n Complaints and requests
                             management                          Billing
                                                                n of unmetered services              management
                           n Integrated sales planning                                             n Electronic customer services
                             and analysis                       Supply Chain and                   n Account management
                                                                Distribution Management            n Contract management
                           Customer Financial                     Order
                                                                n provisioning and order
                           Management                             management
                           n Receivables and                      Sales
                                                                n and contract
                             collections management               administration
                           n Reconciliation                     n Technical support help desk
                           n Bill disputes and client           n Import and export
                             queries                              documentation management
                                                                n Freight bill auditing services
                                                                n Procurement support services


Contact Center             Services                               Channels                          Languages
                           n Customer service                     n Voice (inbound / outbound)      n Arabic
                           n Customer complaint                   n E-mail                          nDutch
                             resolution                           n White mail                      nEnglish
                           n Sales (cross-sell / up-sell)         n Chat                            nFrench
                           n Loyalty program                      nSocial Media                     nGerman
                           n B2B and B2C collection
                           n HR support
                           nComputer-aided Telephonic
                            Interviews (CATI)
                           n Technical help desk
                           n Specialty help desk
                           nCustomer care analytics

Finance and Accounting     Procure-to-Pay                         Order-to-Cash                     Supply Chain Finance
                           n Accounts payable                     n Accounts receivable             n Product costing
                           n Expense reports                      n Billing and cash application    n Inventory accounting
                           n Payment processing                   n Order management                n Manufacturing accounting
                                                                  n Credit control
                           Record-to-Report                       n Collections                     Industry-specific Accounting
                           n General accounting                                                     n Passenger revenue
                           n Fixed assets                         Corporate Functions                 accounting
                           n Tax filing and reporting             n Treasury                        n Revenue audit and recovery
                           n Cost accounting                      n Cash management                 n Claims management
                           n Inter-company accounting             n Financial planning and          n Loan account maintenance
                                                                    analysis                          Royalty accounting
                           n Statutory reporting                                                    n
                                                                  n Tax and compliance                Fiduciary accounting
                           n Month-end reporting and                                                n

                             consolidation                        n Decision support
                                                                  n Management accounting

Legal Services             Property Law                           Law Firm Back-office              Corporate Legal Support
                           nFreehold and leasehold                n Digital dictation               nContract management
                            conveyancing                            transcription                   nLegal research
                           nMortgage re-financing legal           n Accounts payable and            nLitigation support
                            processing                              general ledger
                           nTitle checking services               n Employee data                   Personal Injury Claims
                           nHIP back-office                         management and payroll          nNew claims processing
                                                                                                    nMedical evidence evaluation
                                                                                                    nClaims settling and closing

wns.com                                                     5
Research and Analytics     For Banking and Financial            nCampaign and channel            nM&A research
                           Services                              management                      nAnalytical support
                           n Customer lifecycle analytics       nContact center workforce
                           nCampaign and channel                 analytics                       Procurement Analytics
                            management                          nWeb analytics                   nSpend data analysis
                           nRisk monitoring and scoring         nRevenue management and          nMarket intelligence
                           nFraud and collections analytics      pricing                         nSupplier management
                           nNetwork planning
                                                                nMeasurement and reporting        and analysis
                           nContact center analytics                                             nSourcing support
                                                                Data Services
                           nMeasurement and reporting           nData aggregation and            Shared Services
                                                                 consolidation                   nPowerPoint charts
                           For Utilities and Healthcare
                                                                nData cleansing                  nMIS reporting
                           nMarket and business research
                                                                nTrend analysis and              nFinance and accounting
                           nDemand forecasting                   report generation
                           nCustomer lifecycle analytics                                         nData management
                                                                nExecutive dashboards
                           nCustomer risk scoring
                           nLoss management modeling            Market Research
                                                                (Primary Research)
                           nMeasurement and reporting
                                                                nResearch design
                           For Retail and Consumer              nData collection                 WNS Analytics Decision Engine
                           Packaged Goods                        Data processing
                                                                n                                (WADESM)
                           nStrategy support                    nAnalysis and presentation        - Award-winning Solution for Driving
                           nDecision support                                                        Strategic Insights to the C-Suite
                           nCustom analytics and                Business Research
                            data services                       (Secondary Research)
                                                                n Company research
                           nManagement information tools
                                                                nIndustry research
                           For Insurance                        nBusiness intelligence
                           nCustomer lifecycle analytics        nLibrary services
                           nCampaign and channel
                            management                          Financial Research
                           nActuarial analytics                 nCorporate finance
                           nUnderwriting analytics              nEquity research
                           nClaims analytics
                           nMeasurement and reporting

                           For Travel and Leisure
                           nCustomer lifecycle analytics

Transformation Solutions   Consulting and Program               Process and Quality Services     Technology Services
                           Management Services                  n Quality program strategy and   n Enterprise solution / ERP
                           n Transformation strategy              establishment                    optimization
                             definition and planning            n Problem definition and root    n Application development,
                           n Global, multi-domain solution        cause analysis                   maintenance and support
                             definition / development           n Performance enhancement,       n Business process management
                           n Transformation roadmap and           benchmarking and metric        n Business intelligence and
                             business case development            definition                       analytical solutions
                           n Program and change                 n Process re-engineering         n Infrastructure and network
                             management                           (Six Sigma, Lean)                services
                           n Business case realization and      n Program and change
                             validation                           management

wns.com                                                     6

                  Americas                          Europe                        Africa, Asia Pacific and Middle East
                  Costa Rica                        Romania                       Australia
                  USA                               UK                            India
                                                                                  The Philippines
                                                                                  South Africa
                                                                                  Sri Lanka

                  Our network of 29 global delivery centers respond to needs for language, cultural alignment,
                  redundancy and 24/7 operations.


Corporate         Keshav R. Murugesh                Alok Misra                        R. Swaminathan
Management Team
                  Chief Executive Officer           Chief Financial Officer           Chief People Officer
                  WNS Group                         WNS Group                         WNS Group

                  J. J. (Eric) Selvadurai           Sanjay Jain                       Mike Garber
                  Managing Director                 Chief Capability Officer          Global Head, Sales
                  Europe                                                              and Marketing

                  Manish Vora
                  Head of Sales, Asia Pacific and
                  Middle East region

Business Unit     Ambreesh Mahajan                  Anup Basrurkar                    Gautam Barai
Management Team
                  Business Unit Leader,             Business Unit Leader, Banking     Business Unit Leader,
                  Utilities                         and Financial Services            Insurance Services

                  Jay Venkateswaran                 John Westfield                    Arun Kharbanda
                  Business Unit Leader,             Business Unit Leader,             Capability Practice Leader,
                  Manufacturing, Telecom,           Travel and Leisure;               Research and Analytics
                  Retail and Consumer               Shipping and Logistics Services   Services
                  Packaged Goods, Diversified

                  Deepak Gupta                      Tasneem Lakdawalla                Sulakshana Patankar
                  Capability Practice Leader,       Capability Practice Leader,       Business Unit Leader,
                  Contact Center Operations and     Finance and Accounting            India Business and
                  Head, International Delivery      Services                          Strategic Initiatives

                  Edwin Harrell
                  Chief Executive Officer,
                  WNS Assistance

wns.com                                         7
* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how
certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only
those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.

Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, Vikhroli (West)
Mumbai 400 079

15 Exchange Place
Jersey City, New Jersey 07302

HPH3, Hyde Park Hayes
Millington Road, Hayes
Middlesex, UB3 4AZ

Darling Park, Tower 2, Level 20
201 Sussex Street
Sydney 2000

Costa Rica
3rd Floor, Building H, Forum I
Business Park
Santa Ana, San Jose

The Philippines
1880 Building,
Eastwood City Cyberpark
Bagumbayan, Quezon City 1100

Westgate Park, Building H1
24 Preciziei St.
Bucharest 062204

South Africa
Knowledge Park 2
Heron Crescent, Century City
Cape Town, 8001

Sri Lanka
HNB Towers, Level 12
479, T B Jayah Mawatha
Colombo 10
3W 113
Dubai Airport Free Zone,
P O Box 54378,

For a complete listing of all offices, please visit http://www.wns.com/Contact-Us/Locations.aspx

For more information, please write to us at marketing@wns.com


To top