贝尔宾联合管理咨询公司

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贝尔宾联合管理咨询公司 Powered By Docstoc
					              Work roles

English Department, Huzhou Teachers College
                Objectives
•   1)Enable students to talk about the duties
    of various jobs.
•   2)To exchange brief job description.
•   3)To practice reading for specific
    information.
•   4)To review the present simple and
    present continuous.
           Tasks and schemes

•   1)   Check 8’
•   2)   Reading 50’
•   3)   Listening 20’
•   4)   Speaking 25’
         Reading 1 on page 5

Difficult points of the reading
• The management consultancy Belbin
   Associates.
• 贝尔宾联合管理咨询公司,成立于1987年,
   总部位于英国剑桥,专门提供团队建设、
   团队职责和工作职责的相关咨询。
• Workset:
• 定工制、岗位责任制
 In response to:
as an answer or reaction to something. 以适
 应……的需要。
In response to the changing nature of work.
This remarkable girl was sent to me in response
 to my request for a suitable secretary.
Job description:
description of the responsibilities associated with
 a given job
职务说明就是描述一份职务的任务、职责和
 责任。它表明在这份职务上要做些什么,为
 什么要做这些,在什么地方做以及怎样做。
•   job brief: short job arrangement.
•   简短工作布置
•   The employee interprets the manager's brief and
    uses it as a framework for approaching the tasks
    that make up the job.
•   员工们理解经理布置的工作概要,并将其作
    为完成任务的框架,这些任务组成了他们的
    工作。
•   make up:
•   1. form or compose
•   2. devise or compose
•   3. do or give something to somebody in return
• 4. make up work that was missed due to absence
  at a later point
• 5. make up something artificial or untrue
• 6. put in order or neaten
• 7. adjust for
• 8. come to terms
• 9. apply make-up or cosmetics to one's face to
  appear prettier
• (弥补, 虚构, 缝制, 整理, 包装, 和解, 编辑, 化妆,
  补足,拼凑, 做, 制造,创造, 起草, 制定, 设置, 征
  收, 准备 )
•   To keep abreast of:
•    to know the most recent facts about something
    because of what one reads or hears. 与……齐头
    并进、不落后于、(通过耳闻目睹)了解掌
    握最新情况。
   I like to keep abreast of the latest developments
    in software.
   Realign: to form into new groups, regular
    arrangements, etc.
   Machining an engineering components to a
    specification any of the part of a detailed plan or
    set of descriptions or directions).
   按规格制作工程零件
• Initiating:
• implement something by oneself
•  procedures to reduce costs by 15%.
• 自行实施能够降低成本15%的各种做法。
• Peak occupancy: period of actually living in a building or on a
  piece of land, 入住高峰
• Contributing to a management team.
 To offer advice to someone
• 向管理团队出谋献策
 Contribute:
 To join with others in giving or supplying money or help, etc.捐
    助;捐(款):
 To help in bringing 有助于,促成
 To supply a written article to a magazine, newspaper, etc.投稿;
    撰稿
 Tasks:
1) Read the brochure extract on the opposite page
   from the management consultancy Belbin
   Associates. How does the WorkSet system use
   colour to clarify work roles?
 WorkSet allows companies to clarify work roles by
  classifying different aspects of the job according to
  colour. Companies can use colour to specify the exact
  level of responsibility to be given to a number of key
  tasks.These specifications can be changed as the job
  changes. Employees can use the same system to give
  feedback on the job from their point of view, ensuring
  that job descriptions remain relevant.
2) Look at the following pie charts and the WorkSet extract. How
   does the manager’s brief compare with what the employee
   actually does?
 图形种类:
 pie chart:
 饼分图,圆形分析图,用来说明总体内部机构与比例的一种
   图形,它以圆的总面积作为100%,表示事物或现象的总体。
 Graph
 曲线图
 bar graph
 矩形图、条形图、直方图,也称bar chart或histogram
 Diagram
 简图、图表、示意图。
 flow chart
 流程图、作业图,说明事物发展过程中的一种图形,如销售
   过程等。
suggested answer: According to the manager’s brief,
about half of the employee’s time should be spent taking
personal responsibility for meeting objectives (yellow
work). However, the employee feels that this is not the
case. Blue work (work carried out in a prescribed way)
is double the amount envisaged in the brief. As can be
seen from the grey, white and pink segments, the
employee also perceives him/herself to be involved in
certain activities outside the job brief. While the small
amount of white(creative)work appears to be positive.
The pink time serves no useful purpose. Moreover, the
incidental grey work which the employee is asked to do in
addition to his/her job may be detracting from the core
yellow work.              envisage(To consider or regard in a
                          certain way)设想:用某种方式来考虑
Listening (Page 6)
3) Look at the extract again and assign a color to
    each verb.
   Schedule:
   yellow
   Operate:
    blue
   Co-operate:
    orange
   Participate:
    orange
   Decide:
   yellow
   Support:
   green
   Design:
   yellow
   Assist:
   green
   Comply(顺从, 答应, 遵守):
   blue
   Follow:
   blue
4) Think of at least another verb for each core color.
    Blue:
    carry out, execute
    Yellow:
     plan, research
    Green:
     aid, cover
    Orange:
    take part, brainstorm
    Discuss with your group members and demonstrate the various
     responsibilities and duties in different part of a company.
1)   Sales department
    Launch (To set going; initiate) marketing promotions
    Introduce products
    Demonstrate products
 Take care of complimentary presents (负责促销赠品工作)
 Persuade customers to buy
 Launch campaigns
 Place advertisements
 Advertise products
 Bargain about price
 Offer discount
2) Public relations department
 Talk to the press and the public
 Communicate information from the company
 Give away publicity products
 Entertain business clients
 Alter / create / develop / establish / improve / project / promote
   corporate image
3) Customer department客户部
 In charge of development and maintenance of the
    company’s business resources
 Engage in planning and organization of corporate
    hospitality events.
 Analyse and understand the market
 Search potential clients
 Pass demands and suggestions from the clients to the
    company and communicate information from the
    company
 Analyse customer behaviour
 Personalize offerings
 Anticipate customer wants
 Keep clients and the company in good relationship
4) Customer service department
 Deal with customers’ calls and solve problems
 Accept repairs and deal with customers’
    complaints
 Communicate timely with customers
 Offer a comprehensive and convenient after-care
    service
 Offer a full professional after-sales service
 Undertake installation and testing tasks from the
    company
 Offer training to users’ technical staff
5) Accounts department
 Make / work out budget
 Keep accounts
 Deal with financial matters

				
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