Siddall on SaaS by pengxiang


									Sakai as a Service for
Colleges and Consortia
      Scott Siddall
        Denison University
       The Longsight Group
                     What is SaaS?
                    Software (i.e., Sakai) as a Service
                    Application service provider (ASP) model

Project planning                              Security and patch management
Hardware and software configuration           Hardware renewal
Customization and branding                    Sandbox for testing, development
                                              Sakai upgrades
Installation and client testing (one week)    Bug reporting and fixes
Train local staff for tier 1 support          Tool installations
Online training materials                     Custom development
24/7 tier 2 support                                     Data migration
Monitoring performance; capacity planning               SIS connectivity, etc.
Regular backup and restoration services
   Why Sakai as a Service?

Providing a CLE is strategic
       Running it yourself is not

It is cost-effective to hire specialists
        Quicker startup, no capital investments
More predictable costs (human and capital)
Lower costs of ownership or access
Greater reliability
     Why Sakai as a Service?

Campus can reallocate staff resources
     Focus resources on outcomes, not technology
     Focus staff on training/engaging faculty

Technical staff gain experience with open source
      Gradually take ownership of the project
      Not a proprietary instance of Sakai
             No vendor lock-in assures choices
Our focus is on colleges,
       Why SaaS for Colleges?
Smaller colleges are less likely to have expertise
  Java, Tomcat, Subversion, Ant, Maven…
SaaS lowers threshold for use
  Train and access within a week at a low cost
Teaching and learning are paramount
  Sakai is providing pedagogical flexibility
  Good argument for Sakai in general
Achieve this innovation at lower risk without long term
  commitment through SaaS
       Pilot versus Production

The Authentic Pilot
  Limited only in scale
  Mission critical – full support
  Live courses for credit
  Fully engaged faculty, students, staff
Evaluation rubric
  McGill University EDUCAUSE 2005 presentation
  (unacceptable – could live with it – recommended)
            Walsh University

•   CourseWork and CHEF pilots in 2004
•   Sakai in production since August, 2005
•   2,300 students
•   Campus community has developed a
    techno-realistic outlook on open source
Sakai Usage Survey

   (151 respondents in December 2005)
Walsh University survey results

25% used Sakai for collaboration
6.5% placed notes into My Workspace
Those without prior CLE experience wanted
  more training
Different opinions for faculty and
Changed your teaching/learning style?
 64% of faculty but only 36% of students
     (significant difference, p=0.02)
Overall impression?
 83% ++ faculty and 66% ++ for students
     (significant difference, p=0.01)

Use Sakai again?
 88% of faculty would but only 62% of students
     (significant difference, p=0.02)
         Tool assessments

• 87% ++ rating for resources
• 75% ++ rating for announcements and
• 67% ++ rating for drop box
• 62% ++ rating for discussion
• 59% ++ rating for tests & quizzes
                    Split opinions!
• “It was hard for me to find the information I needed…”
• “Easy to log on and find the necessary information”

• “Taking a paper and pencil test was easier”
• “Taking tests on Sakai was easier than take a test in pencil and paper”

• “The drop box was a little confusing…”
• “The drop box was the best for assignments..”

• What features did you most appreciate? “All of it!”
• What features of Sakai did you find most negative? “All of it!”
What improvements would you

“Just keep listening to us as we get used
to using it, and continue solving problems
and discovering ways to make it even
more user friendly…”
    Why SaaS for Consortia?
Single shared instance of Sakai extends the
  tradition of collaboration
Project sites shared among disciplines
Resources shared through WebDAV
Potentially reveals courses for cross-
Creates new connections among support
  staff and faculty
  Ohio Learning Network Pilot
• 42 participating institutions
• Statewide program for shared CMS
  – Blackboard, WebCT and open source
• Open source
  – Sakai, OSP, Moodle and uPortal
• Face-to-face and online training, monthly
• Sandbox for testing new tools
    Appalachian College Association

•   11 institutions
•   Pilot and production uses
•   Moved from WebCT
•   Face-to-face and online training of support staff
•   Week-long faculty development workshops
•   Strong leadership (consortium and campuses)
Longsight’s open source model
• Strict adherence to pure open source model
• Branding and look & feel customizations but
  nothing that breaks upgrade pathway
• Bug fixes submitted to Sakai Jira site
• Rights to contract work are shared
• Contracted code is open sourced
• No lock-in to a proprietary version of Sakai
• Knowledge transfer if/when client takes over
• Clients retain all content rights

                   Total Cost of Access
                                      (not ownership)
                                 Number of   Contracted      Campus       Total
                                 accounts    SaaS costs      staffing   costs per
                                              per year     commitment    account
                                                                        per year

Campus provides no new               1,000       $19,800          $0      $19.80
staff                                5,000       $43,860          $0        $8.77
                                       n/a           n/a          n/a         n/a
Campus provides staff                1,000       $19,800      $15,000     $34.80
for tier 1 support & training        5,000       $43,860      $20,000     $12.77
                                    20,000     $126,200       $38,000       $8.21
Campus provides staff                1,000       $19,800      $25,000     $44.80
for tier 1 support, training &       5,000       $43,860      $38,000     $16.37
technical oversight
                                    20,000     $126,200       $45,000       $8.56
       Sakai as a Service
Focus on what’s strategic
Cost-effective access to innovation and
  pedagogical flexibility
Reallocate human and capital resources
Increase local staff expertise in open
Foster greater collaboration within and
  among institutions
Your thoughts?

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