"Telecommunications Technician Fiber Optics in Grand Rapids MI Resume Ken Sass"
Ken Sass St Joseph, MI 49085 | 269.983.1923 | email@example.com | 269.849.9588 | 269.277.1553 Qualifications Summary Dedicated and results-oriented fourteen year telecommunication technician with experience as a plant technician and internal repair, upgrade, troubleshooting and support specialist. Skilled in telecommunication turn-ups, testing, and copper and fiber splicing. Proficient in diagnosing system issues through monitoring and utilizing computerized diagnostic software. Effective in collaborating with engineers, project manager, businesses, and peers to complete projects and keep all parties informed of progress. Eager to utilize extensive telecommunications experience and learn new and developing technologies to maximize efficiency and effectiveness for an organization. Open to positions that require any level of travel. Technical Competencies & Certifications Certificates in set-up, troubleshooting, maintenance, turn-up, test, and repair of: Toshiba U.P.S. Adtran TA 1148/TA 3000 IMA Alcatel 2000 & 2012 Litespan Flashwave 4500 FMT 150 Multiplexer FTTN 7330 Fujitsu FLM150/600 & FLM 2400 Cisco ONS 15454 NE Airframe & Power plant (A&P) License Advanced Cable Splicing Fiber Optics Splicing RT Power Turn-up and Test Maintenance of Avestor batteries and power supplies Management of dry and wet cell batteries CEV routine maintenance Installed and tested DSL, VRAD, VOIP, REGEN, and wireless equipment Commercial Drivers License | N Endorsement | MI Professional Experience Customer Service Specialist AT&T | Benton Harbor, MI | May 1997 to April 2011 Performed maintenance on and turned-up telecommunications on Alcatel-Lucent, Fujitsu, Adtran, Ciena and Cisco systems Installed fiber optics residentially and commercially Promoted from Comm Tech (Lineman) to Customer Service Specialist within 18 months as a result of outstanding performance and meeting expectations Within 2 years, volunteered to learn the turn-up and test functions and successfully transitioned into holding that responsibility and held it for the duration with AT&T Inventory Control Clerk Lakeland Health Care | St Joseph, MI | January 1995 to May 1997 Accountable for physical inventory of materials/stock for the graphics department using the J.I.T. system Received, processed, and relocated materials/stock to their respective location within the departments Verified discrepancies on pricing, quality and packaging of stock to ensure no overages in shipping or billing Tracked items on backorder to prevent reordering of items already ordered Applied for and received promotion from Shipping & Receiving Clerk to Inventory Clerk at the 1 year mark Copier Technician Adams Remco Inc | St Joseph, MI | March 1994 to January 1995 Repaired and serviced copy machines on premises for small and large businesses Managed customer relationships through instructing users on proper use of equipment and providing quality customer service Used schematics, manuals, and meters to repair equipment Maintained a service log and supply of stock to ensure parts were available as needed on site Ordered routine parts and supplies for customers to ensure they had parts as needed Counter Person Federal Irrigation Supply | Southfield, MI | April 1993 to April 1994 (Seasonal) Assisted customers with knowledge to repair home irrigation systems Collaborated with contractor in designing of customers systems Tracked inventory for the company to ensure products and supplies were available for customers and contractors Pulled and delivered stock to job site to ensure timely completion of jobs Service Technician Montgomery Ward | Southfield, MI | March 1992 to April 1994 (Seasonal) Serviced and repaired small engines and electronics on home owners’ equipment ; including recoil starters, carburetors, spark plugs, and air/oil filter Repaired personal appliances such as microwave ovens and vacuum cleaners for customers Performed occasional field repairs on lawn tractors Service Technician ABM Business Machines Inc | Riverside, CA | January 1983 to September 1990 (Staff Reduction) Installed, repaired, and rebuilt paper handling equipment; paper shredders, uninterruptible power supplies, folders, check signers, and bursters Solved complex problems with electro mechanical assemblies to ensure continuity of operations within various sized businesses Collaborated with salesmen to present product demos on electro mechanical assembly machines at businesses or trade shows Provided remote customer service to businesses in the Southern California and Las Vegas region Education Riverside City College | Riverside, CA | Courses in pursuit of Associate in Arts Degree Moreno Valley High School | Moreno Valley, CA | Diploma