Telecommunications Technician Fiber Optics in Grand Rapids MI Resume Ken Sass

							                                             Ken Sass
         St Joseph, MI 49085     | 269.983.1923 | ksass97@gmail.com | 269.849.9588 | 269.277.1553

Qualifications Summary

Dedicated and results-oriented fourteen year telecommunication technician with experience as a plant
technician and internal repair, upgrade, troubleshooting and support specialist. Skilled in telecommunication
turn-ups, testing, and copper and fiber splicing. Proficient in diagnosing system issues through monitoring and
utilizing computerized diagnostic software. Effective in collaborating with engineers, project manager,
businesses, and peers to complete projects and keep all parties informed of progress. Eager to utilize extensive
telecommunications experience and learn new and developing technologies to maximize efficiency and
effectiveness for an organization. Open to positions that require any level of travel.

Technical Competencies & Certifications

Certificates in set-up, troubleshooting, maintenance, turn-up, test, and repair of:
         Toshiba U.P.S.                                        Adtran TA 1148/TA 3000 IMA
         Alcatel 2000 & 2012 Litespan                          Flashwave 4500
         FMT 150 Multiplexer                                   FTTN 7330
         Fujitsu FLM150/600 & FLM 2400                         Cisco ONS 15454 NE

Airframe & Power plant (A&P) License
Advanced Cable Splicing
Fiber Optics Splicing
RT Power Turn-up and Test
Maintenance of Avestor batteries and power supplies
Management of dry and wet cell batteries
CEV routine maintenance
Installed and tested DSL, VRAD, VOIP, REGEN, and wireless equipment
Commercial Drivers License | N Endorsement | MI

Professional Experience

Customer Service Specialist
AT&T | Benton Harbor, MI | May 1997 to April 2011
       Performed maintenance on and turned-up telecommunications on Alcatel-Lucent, Fujitsu, Adtran, Ciena
       and Cisco systems
       Installed fiber optics residentially and commercially
       Promoted from Comm Tech (Lineman) to Customer Service Specialist within 18 months as a result of
       outstanding performance and meeting expectations
       Within 2 years, volunteered to learn the turn-up and test functions and successfully transitioned into
       holding that responsibility and held it for the duration with AT&T

Inventory Control Clerk
Lakeland Health Care | St Joseph, MI | January 1995 to May 1997
       Accountable for physical inventory of materials/stock for the graphics department using the J.I.T. system
       Received, processed, and relocated materials/stock to their respective location within the departments
       Verified discrepancies on pricing, quality and packaging of stock to ensure no overages in shipping or
       billing
       Tracked items on backorder to prevent reordering of items already ordered
       Applied for and received promotion from Shipping & Receiving Clerk to Inventory Clerk at the 1 year
       mark
Copier Technician
Adams Remco Inc | St Joseph, MI | March 1994 to January 1995
        Repaired and serviced copy machines on premises for small and large businesses
        Managed customer relationships through instructing users on proper use of equipment and providing
        quality customer service
        Used schematics, manuals, and meters to repair equipment
        Maintained a service log and supply of stock to ensure parts were available as needed on site
        Ordered routine parts and supplies for customers to ensure they had parts as needed

Counter Person
Federal Irrigation Supply | Southfield, MI | April 1993 to April 1994 (Seasonal)
        Assisted customers with knowledge to repair home irrigation systems
        Collaborated with contractor in designing of customers systems
        Tracked inventory for the company to ensure products and supplies were available for customers and
        contractors
        Pulled and delivered stock to job site to ensure timely completion of jobs

Service Technician
Montgomery Ward | Southfield, MI | March 1992 to April 1994 (Seasonal)
        Serviced and repaired small engines and electronics on home owners’ equipment ; including recoil
        starters, carburetors, spark plugs, and air/oil filter
        Repaired personal appliances such as microwave ovens and vacuum cleaners for customers
        Performed occasional field repairs on lawn tractors

Service Technician
ABM Business Machines Inc | Riverside, CA | January 1983 to September 1990 (Staff Reduction)
        Installed, repaired, and rebuilt paper handling equipment; paper shredders, uninterruptible power
        supplies, folders, check signers, and bursters
        Solved complex problems with electro mechanical assemblies to ensure continuity of operations within
        various sized businesses
        Collaborated with salesmen to present product demos on electro mechanical assembly machines at
        businesses or trade shows
        Provided remote customer service to businesses in the Southern California and Las Vegas region

Education

Riverside City College | Riverside, CA | Courses in pursuit of Associate in Arts Degree
Moreno Valley High School | Moreno Valley, CA | Diploma