Letter from the Board Chair 2

                                                                                                                                 Business and Government 3

                                                  t he                                                                                          SCF Safety Tips 4

                                                                                                                                                 Ribbon Cuttings 5

                                                                                                                                                          Calendar 7

                                                                              advocate                                                            Military Affairs 8

                                                                                                                                              Upcoming Events 9

                                                                                                                                                New Members 10

 Volume 28 Number 6 January 2010

               February 8
                                                     2010 BUSINESS EXCELLENCE AWARDS
Breakfast for Chamber Champions                      FINALISTS ANNOUNCED
             7:00 a.m. – 9:30 a.m.
           Tempe Mission Palms Hotel                                                   The Tempe Chamber is pleased to announce the finalists for the 2010 Business
                  60 E. 5th St.                                                        Excellence Awards. These awards promote the advancement of responsible
The event honors those individuals and                                                 business leadership in the community and publicly recognize local businesses
businesses that have gone above and beyond                                             demonstrating a passion for excellence.
in their efforts to make Tempe a thriving
community. Awards to be presented include                                              Through the awards, the Tempe Chamber identifies companies whose practices in
the Business Excellence Awards, Spirit of Tempe                                        business growth, employee development, community involvement and customer
Award, Volunteer of the Year Award and the                                             service exemplify excellence. This year’s six finalists admirably embody those
Tempe Leadership Outstanding Community                                                 characteristics and are being recognized for that distinction.
Leadership Award. The Business Excellence
                                                                                       The recipients of the 2010 Business Excellence Awards will be announced and
Awards finalists are Benefits by Design, House
                                                                                       honored at the Breakfast for Chamber Champions next month. Please call (480)
of Tricks, Edward Jones, Educational Options,                                          967-7891 or visit www.tempechamber.org for details or to register.
   Southwest Gas and Veolia Transportation.
                                                                                       The 2010 finalists are

                                                     Benefits by Design is a full-service group insurance consulting and brokerage firm that has grown yearly by at
                                                     least 10%. It offers cutting-edge, creative solutions to its clients and serves as an extension of the human resources
                                                     department helping with claims, billing and benefit questions. www.benefitsbydesignaz.com

                                                     Educational Options is an educational software company offering a variety of products to the K-12 community to
                                                     provide students with opportunities for success. Since April 2003, the company has grown from five employees to
                                                     more than 145 and expanded to more than 1,500 schools. www.edoptions.com

                                                     Edward Jones is a leader in the financial services industry with nearly 7 million clients in North America and Europe.
                                                     Locally, it employs 670 associates at its Tempe campus and has 130 branch offices in the Phoenix area with plans to
                                                     add 250 more over the next five years. www.edwardjones.com
             Late February
          Oasis in the Desert                        House of Tricks Restaurant started in a small house in 1987 with a staff of five, and has since expanded to the
          6:00 p.m. – 9:00 p.m.                      historic home next door. With its distinguished wine cellar, talented chefs and acclaimed gourmet menu, it remains
                                                     a culinary fixture of Tempe. www.houseoftricks.com
             The Waterfront
         5350 S. Lakeshore Drive                     Southwest Gas expanded into Arizona in 1979, growing into one of the
Our annual “In the Desert” event is                  southwest’s leading providers of natural gas. It is dedicated to ethical,
enhanced this year as we expand the                  responsible growth and takes active roles in supporting local communities
depth and scope of this incredible                   and organizations and has been recognized with the President’s “Points
evening. The Oasis in the Desert provides            of Light” award for its work. www.swgas.com
a wonderful opportunity for the Tempe
business community to enjoy an evening               Veolia Transportation started in 1875 with a horse drawn tram in France
of dining, dancing and entertainment.                and has grown into one of the largest public transit organizations in
The night features elegant and delicious             the U.S. and internationally. It operates the Valley Metro bus system and
food and dessert skillfully served by local          coordinated it in Tempe with Flash and Orbit shuttles and connections to
restaurants, music and dancing, silent               the light rail. www.veoliatransportation.com
        auctions and much more.
                                                     Last year’s recipients of the award were Morrison Maierle and Telesphere.
                How to Reach Us
             Phone (480) 967-7891                                                                             New Year Offers
               Fax (480) 966-5365
         Email info@tempechamber.org                                                                        New Opportunities
         Visit www.tempechamber.org

  The mission of the Tempe Chamber of Commerce                                               OMG! Its 2010! How did it end up on my doorstep
    is to build an environment that enhances the
         economic vitality of our membership.
                                                                                             so quickly? I’m sure many of you share my dismay
                                                                                             that I’ve not yet accomplished all of what I had
                                                                                             planned in 2009.

       Chairman of the Board Directors (cont.)                    There are many that want to put 2009 behind us and pray never to see a
              Vicki Kringen Virgil Renzulli
                               Jody Robertson                     year like it again. There are many others who have weathered the storms
                   Chair-Elect Jim Scussel
               Steve Bauer Carl Streiff
                                                                  in 2009, but are concerned that the perfect storm is just around the corner.
                               Jackie Thompson                    As Governor Brewer and the legislature wrestle with the state’s budget and
                 Dave Long        Ex-Officios                     make difficult - and often unpopular - decisions about how to fix today and
                        Chad Ackerley                             plan for a sustainable future, all factions of our economy that are impacted
                        Stephanie Nowack
       Lorraine Bergman Curt Ritland                              by the state’s actions wait for the next round of rate cuts, fee sweeps, service
         Mark Thompson Chris Salomone
                                                                  cuts and tax consequences.
         Immediate Past Chair Committee Chairs
             Marilyn Joyce Monte Borgeson
                             Neil Chitel                          It’s difficult not to get overwhelmed by the doom and gloom. Most of us
                   Directors Eric Emmert
             Brad Beakley Bill Goodman                            have made changes in the way we run our businesses and in our own
             Sandy Catour Kelly Lorenzen
            Sharon Kausal John Nelson                             personal lives. But one thing I have always found - and this is particularly
                     RJ Orr Marilyn Joyce                         true in the Tempe community - is that hope and tenacity prevail. Those that
            Clark Peterson Jack Smith
               Jack Pisano                                        are successful, both in their business or their personal lives, have an inherent
                                                                  spirit of optimism, and through their resolve continue to persevere even in
                                                                  the toughest of times.

     Mary Ann Miller Sachiyo Ragsdale                             It is important for each of us to realize that we are not the only one affected.
            President / CEO Customer Service Representative
            (480) 736-4280 (480) 967-7891
 maryann@tempechamber.org info@tempechamber.org
                                                                  By networking and reaching out we gain some comfort in knowing that
                                                                  our own situation is not unique, and we also learn new ways to redefine our
        Sean Donovan Heidi Santos
  Communications Director Bookkeeper                              goals and make them achievable.
         (480) 736-4285 (480) 736-4289
     sean@tempechamber.org heidi@tempechamber.org

         Brian Krupski Kari Sliva                                 I encourage each of you to make a New Year’s resolution that includes
Membership Development VP of Communications
          (480) 736-4287 and Special Events
                                                                  reaching out to others. Take advantage of the networking and learning
  brian@tempechamber.org (480) 736-4283                           opportunities available through the Tempe Chamber. Make your opinion and
  Renée Lopata, CAE                                               voices heard by participating in the Tempe Chamber’s public policy forums.
       Senior Vice President Magdalena Warecka
            (480) 736-4284 Director of Operations
                                                                  And last but not least, look to your neighbors and the community service
    renee@tempechamber.org (480) 736-4281                         organizations within our community and lend a hand. Now more than ever
 Catherine Mayorga                                                they need your time, your expertise, and your support.
Vice President Public Affairs
            (480) 736-4282
                                                                  Best Wishes for 2010!
                                                                  Vicki Kringen
     The Business Advocate is designed by grantdarrah.com
(480) 374-7460. Printed and mailed by OfficeMax (480) 921-1581.
                                                                  Board Chair
             Articles are written by Chamber Staff.               Tempe Chamber of Commerce

     January 2010 : Business Advocate                                                                                                                2
                                                                                                                                 The Business Advocate
Tempe Chamber Works On Behalf of Business to Pass                                                                    The Business Advocate is the Tempe Chamber of
                                                                                                                  Commerce’s monthly newsletter. Its mission is to report
Favorable Legislation                                                                                               on events and news of interest to our membership
                                                                                                                     and the business community in a magazine-style
                                                                                                                    format available as a PDF on our website at www.
The Tempe Chamber of Commerce worked diligently on your behalf throughout the past year, and will                                  tempechamber.org.
continue to do so as we enter 2010 to speed our emergence from tough economic times. Through proactive
lobbying and the legislative work of our Public Affairs Department and Government Relations and                   Each issue has business and community news, alerts on
Transportation Committee we have helped to ensure that recently passed legislation allows our members             political legislation impacting your business, a calendar,
to grow and prosper both at the local and state levels.                                                             ribbon cuttings, member spotlights and more. It’s a
                                                                                                                  powerful tool that’s available for your marketing needs
                                                                                                                                            as well.
In late 2009, Tempe’s mayor and City Council approved and adopted Ordinance No. 2009.15, for the Zoning
and Development Code. It includes several changes that benefit the business community and, by extension,          The newsletter serves our entire membership of more
our members.                                                                                                     than 1,000 member businesses representing more than
                                                                                                                  70,000 employees. Additionally, the current and most
Commercial Abatements; (Section 1-201 and 6-310)                                                                 recent issues are available 24 hours a day, 7 days a week
This is a code amendment process improvement to grant abatement authority on commercial properties to                     worldwide though our online archives.
the Hearing Officer, necessary when commercial properties have not responded to a citation for nuisances.
This change in procedure will provide an efficient process to bring properties into compliance when the             Posted as a PDF, anyone is able to view The Business
normal notice of violation is not effective.                                                                      Advocate on their computer screen, print it in full color,
                                                                                                                   download it, or send it to friends and coworkers. Each
                                                                                                                   month we send emails to our full membership with a
New Uses with Definitions; (Section 3-202 and 3-302)                                                               hyperlink to the issue, and the current issue is highly
This is a code amendment change for new defined uses within the Commercial and Industrial use chart of                   visible on the main page of our website.
permitted uses. Based on recent trends the following is a list of uses now identified within the Code:
                                                                                                                 The Business Advocate is an excellent resource allowing
Card Room. A “Card Room” is defined as a card game, or poker game for example, held where individuals             us to serve the needs of our membership and business
compete against one another without “the house” collecting. Staff is recommending as a permitted use, but        community. We encourage you to take advantage of the
requiring approval of a security plan that is conducted by the Police Department.                                  opportunities it offers you to reach this audience too.

                                                                                                                      For article submission guidelines or advertising
Recycling Centers (small/large). A definition that would clarify the difference between a large and smaller           opportunities please contact Sean Donovan at
recycling. A small recycling center is proposed to define uses such as donation bins, recycling bins, reverse          sean@tempechamber.org or (480) 736-4285.
vending machines, permitting the smaller and limited drop off locations found in commercial centers. Large
recycling centers would not be permitted in commercial districts. A use permit would be required for large
recycling centers in the GID, General Industrial District.                                                                     ON THE CHAMBER’S WEBSITE
                                                                                                                 The following is a list of ten of the most frequently displayed
Commercial uses in the Industrial District. This is an amendment change allowing commercial uses in the          members from the Membership Directory for the month of
LID, Light Industrial District with a use permit. Light Industrial Districts consist of less than 0.2% of the    November.
Tempe’s land base.                                                                                                        1.   Dynamic Worldwide Training Consultants
                                                                                                                          2.   Dave’s Electric Brewpub
Outdoor Retailing; (Section 3-417 and 3-418)                                                                              3.   ActionCOACH
This is a code amendment for sections on outdoor retailing. The new outdoor retailing categories are                      4.   Walt’s TV & Home Theatre, Inc.
Permanent Outdoor Retail Display, Temporary Outdoor Retail Display, Temporary Outdoor Vending, Outdoor                    5.   Symphony Golf
Retail of Seasonal Merchandise, and Vending Machines. One significant change in this section is adopting                  6.   Hidden Rhythm Acupuncture
the policy for allowance of “seasonal merchandise” through an administrative review. This would permit                    7.   Aflac
seasonal merchandise, not typically offered in an establishment, on a daily basis including pumpkin                       8.   Number 1 Signs
                                                                                                                          9.   Stoney-Wilson Business Consulting
patches, holiday tree lots and allow other exclusive events occurring once in a calendar year through and                10.   MSSmedia, ASU Bus Shelter Advertising
administrative approval rather than a public hearing process.

Legal Non-Conforming Developments; (Section 3-503)
This is a code amendment change for legal non-conforming developments. This change would add                          THE CHAMBER NUMBERS
language specific to non-conforming signs. An exception is proposed which acknowledges City Councils
ability to relocate a non-conforming existing sign as part of an authorized Development Agreement. (This                         Lobby Visits:           87
item relates to the new section on Freeway Signs)                                                                                Phone & Email:          894
                                                                                                                                 Referrals/ City info:   170
Service Entrance and Exits; (Section 4-406)                                                                                      Chamber Events:         205
This is a code amendment clarification for security vision panels. The wire glass vision panel is no longer                      Visitors:               96
an accepted alternative under the Building Code regulations. A proposed alternative to be identified is the
fire-rated glazing in a rated door.                                                                                             www.tempechamber.org
Outdoor Dining Parking; (Table 4-603E)                                                                                         Become A Tempe Chamber
This is a code amendment change for outdoor parking ratio requirements for bars, restaurants and retail
uses. An outdoor parking ratio is proposed for bars consistent with a restaurant use (1 space per 150 s.f.). A                       L.E.A.D.S. Member!
required parking exception is allowed for the first 300 square feet of patio space, which would accommodate        L.E.A.D.S. Membership - It’s more than just an offer;
an area of at least four tables and chairs. This change provided city-wide to all outdoor parking ratios         it’s an opportunity to grow your business, outperform
                                                                                                                 your competition and thrive financially! Our L.E.A.D.S.
allowing a limited amount of outdoor space without requiring additional parking. The downtown zoning               Members receive special recognition and exclusive
(CC district) and within the Transportation Overlay districts still requires no addition parking for outdoor     opportunities that expand and increase their levels of
dining and retail.                                                                                               success to new heights. Increase your exposure, boost
                                                                                                                  your brand recognition and watch your profitability
                                                                                                                   grow. Become a L.E.A.D.S. Member today and enjoy
Continued on page 8.                                                                                                           the advantages you deserve.
                                                                                                                         For more details contact Renee Lopata at
                                                                                                                       (480) 736-4284 or renee@tempechamber.org

   January 2010 : Business Advocate                                                                                                                                        3
Balance Your Business and Personal Lives in 2010
A small business often looks like a whirlwind being ridden by its founder who is attempting to exert some control over it. And while this effort takes on many forms, including
managing cash flow, leading people, and increasing sales, occasionally the owner asks with an almost rhetorical lament, “How do I get off of this thing for a while?”

                                                                                       Perhaps the greatest long-term challenge of a small business owner is not sales, profits,
                                                                                       or personnel but, rather, how to dismount the whirlwind and find better balance between
                                                                                       professional and personal life. So how do you dismount without creating a casualty list?
                                                                                       Consider these best practices.

                                                                                       Define success. Webster offers two definitions of success: (1) a favorable outcome and (2)
                                                                                       gaining wealth and fame. To take more time off, embrace both definitions as twin goals of
                                                                                       equal value; in the process, you’ll recognize that living long enough to enjoy the fruits of the
                                                                                       second definition--with your loved ones--must be part of your success definition.

                                                                                       Hire quality. Taking time off requires being able to leave your business with a trustworthy
                                                                                       team. If you’re not comfortable with the idea, your instincts are probably good, but your
                                                                                       hiring practices probably aren’t. Next time you hire someone, part of your criteria should
                                                                                       include contemplating this new person as a contributor to that trustworthy team. And to
                                                                                       hasten taking time off, don’t wait until there’s an opening; start looking now for weak links
                                                                                       and begin the process of strengthening the team chain with higher-quality replacements.

Delegate. Now that you’ve assembled that trustworthy team, their usefulness is limited if you don’t delegate. Delegating probably won’t come easily because you’ve done
all the jobs, and you know how you want them done. And even as employees have assumed some of these tasks, you’ve found comfort in knowing that as long as you’re
nearby, things can’t get too far off track. But there’s an old saying that successful delegators embrace, “Don’t let the perfect be the enemy of the good.” In 21st century terms,
if you cringe at the thought of things not being perfect in your absence, get over it.

Leverage technology. There is plenty of affordable technology to keep you plugged in and to serve as your security blankie by helping you watch the store without actually
being there. If you’re good, no one will notice that you checked your iPhone or BlackBerry® while rolling over to tan the other side.

Your business weaves a fine seam between it and your personal life. If you don’t accomplish a balanced life, you may acquire the “wealth and fame” part of success, but the
celebration may involve others toasting you posthumously.

By Jim Blasingame, host of The Small Business Advocate Show. Find Jim online at SmallBusinessAdvocate.com and AskJim.biz.

In order to protect the environment, themselves and to comply with state and federal regulations, workers must be aware of the safety hazards, proper handling, and disposal procedures of
flammable, corrosive, reactive or toxic materials used in the workplace

Warning labels on hazardous material containers provide much of the relevant information, as do Material Safety Data Sheets (MSDS), documents that contains information on the chemical
make-up, use, storage, handling, emergency procedures and potential health effects related to it.

The Hazard Communication standard requires employers to:
• Maintain an inventory of hazardous materials
• Provide employees training on the potential hazards associated with a material
• Obtain and maintain MSDSs for each material onsite
• Establish proper methods and types of labels
• Inform contractors of the hazards to which their employees in the work area may be exposed.

Labels on containers serve as the alert that there may be hazards associated.
• Danger, which means it is the most hazardous kind of material
• Warning, which means it is less hazardous than Danger, but more hazardous than Caution
• Caution, which is the least hazardous rating, but the material still is hazardous

And remember, never use or handle hazardous material until you know for sure what it is!

Provided by Tod Dennis, SCF Association Coordinator. If you would like more information on participating with the SCF program for free, please contact Renee Lopata at the Tempe Chamber at
(480) 736-4284.

  January 2010 : Business Advocate                                                                                                                                                            4
   ActionCOACH celebrated its grand opening with the Tempe Chamber, Chamber                              Bobbie’s Flowers & Gift Shop celebrated its 60th anniversary with family, friends,
   Ambassadors, and staff. The company offers executives and professionals an                            Chamber Ambassadors, City Councilmember Ben Arrendondo, Tempe Chamber
   opportunity to leverage their extensive business experience and skill sets to assist                  President/CEO, Mary Ann Miller and others. Owner Jim Davis and his family provided
   them and their businesses. ActionCOACH is located at 2141 E Broadway, # 201 in                        lunch to the community at a ribbon cutting. Bobbie’s Flowers & Gift Shop is located at
   Tempe. Visit www.actioncoach.com.                                                                     5801 S. McClintock Dr. in Tempe. Visit www.bobbiesflowers.com.

   All Copy Products celebrated its new office opening with the Tempe Chamber, Chamber                   Massage Heights celebrated its grand opening with the Tempe Chamber, Chamber
   Ambassadors and staff. It provides flexible document solutions to Fortune 500                         Ambassadors and staff. Built on a membership model, it helps people affordably
   companies and small-to-medium businesses by evaluating individual client needs                        incorporate rejuvenating massages into their lifestyles. Massage Heights is located at
   and offering a custom approach to efficient office management. All Copy Products is                   8058 S. Priest Drive, #B101 in Tempe. Visit www.massageheights.com.
   located at 1407 W. Drivers Way in Tempe. Visit www.allcopyproducts.com.

                                                      Dave’s Electric Brewpub celebrated its grand opening with the Tempe Chamber,
                                                      Chamber Ambassadors and staff. “Electric” Dave applied for the state’s first brewer’s
                                                      license in Bisbee 22 years ago when Arizona legalized microbreweries and has since
                                                      expanded to its new downtown Tempe. Dave’s Electric Brewpub is located at 502 S.
                                                      College Ave., Suite 103 in Tempe. Visit www.daveselectricbrewpub.com.

The Phoenix Business Journal recognized several Tempe Chamber members in its Best Places to Work awards. Homeowners Financial Group and Henry and Horne were
recognized in the Small Company category; McCarthy Building was recognized in the Midsize Company category; and QuikTrip was recognized in the Large Company

Banner Health has named Rhonda Anderson CEO of the Cardon Children’s Medical Center. She was promoted from administrator of Banner Health’s pediatric service line.

The Environmental Protection Agency presented the City of Tempe with a Smart Growth Achievement Award. In the “Smart Growth and Green Building” category, the City
of Tempe was honored for the Tempe Transportation Center, a mixed-use regional transportation hub that incorporates green building elements.

The Mill Avenue Farmers Market is open Sundays at Mill Ave. and 6th St. from 9:00 a.m. to 2:00 p.m. It features locally-grown fruit, vegetables and other foods and produce.
Visit www.millavefarmersmarket.com

Wells Fargo & Company has provided $12.6 million in New Markets Tax Credit financing to St. Mary’s Food Bank Alliance to be used for the expansion of its operations
including the acquisition of a new building and extensive upgrades and renovations to existing facilities.

ACE Cash Express, Inc. donated more than $600,000 to the March of Dimes in support of programs to improve the health of babies. The donation was made by ACE’s
customers through its annual “Give a Little” campaign.

 January 2010 : Business Advocate                                                                                                                                                                 5
                                                           The Tempe Chamber of Commerce Board of Directors wants to thank the following members for
                                                           renewing their Chamber Membership this past month. You are the backbone of Chamber Success!

     61-90 years                                         Hawthorn Suites
     Carr Tenney Mortuary                                Identity Marketing, Inc.
                                                         Philip R. Amorosi
     41-60 years
     Monti’s La Casa Vieja Restaurant                     1 – 5 Years
                                                         Apache Station
     31-40 Years                                         Azmusicman.com Entertainment
     Rosita’s Fine Mexican Food Restaurant               Better Edge Technology
                                                         BodyWise Chiropractic
     21 – 30 Years                                       Cash Plus
     Jack’s Ticket Agency                                CBIZ Benefits and Insurance Services
     L-3 EOS                                             CEVA Freight Management
     Skinner and Co., LLC                                Cha Ching Alliance
     Tempe Mission Palms Hotel                           Chick-fil-A at Mesa Riverview
                                                         Dowl HKM
     16 – 20 Years                                       Kachina Cadillac Hummer Saab
     Arredondo and Arredondo Insurance                   Kelly Services
     Nesco Manufacturing, Inc.                           Marketside
     Patrick T. Foley Construction                       NextCare Urgent Care
     Paul’s Ace Hardware and Lumber                      Nivisys Industries LLC
                                                         Pre-Paid Legal Services, Inc.
     11 – 15 Years                                       Sparkplug
     Candlewood Suites                                   Tavern on Mill
                                                         Tempe Marketplace
     6 – 10 Years                                        Tempe Union High School Education Foundation
     American Cancer Society                             ZLB Plasma Services                                                       L-3 EOS
     Clare Bridge of Tempe                                                                                                  Nivisys Industries LLC

                                                                                                             January 2010

January 5                                 January 14                                 January 21                             January 28
Ambassadors Committee                     Networking at Noon                         Tempe Leadership Board of Directors    Business Owners Forum
8:00 a.m.                                 11:30 a.m. – 1:00 p.m.                     7:30 a.m.                              7:30 a.m.
Heidi’s Events and Catering               Cadillac Ranch                             Hatton Hall                            El Penasco Mexican Kitchen
2095 W. 15th St.                          Tempe Marketplace                          34 E. 7th St.                          19 E. Broadway at Mill Ave.
                                          2000 Rio Salado Pkwy.
January 6                                                                            January 21                             January 29
Government Relations and Transportation   January 15                                 Hot Topics and Lunch                   State of the District Address: A Federal Agenda
Committee                                 Empowering Women Leaders Series            11:30 a.m. – 1:00 p.m.                 With Congressman Harry Mitchell
7:30 a.m.                                 All Aboard – Who Is Driving Your Company   ASU Karsten Golf Course                7:00 a.m.
Four Points by Sheraton                   Values?                                    1125 E. Rio Salado Pkwy.               Conference Center @ Rio Salado College
1333 S. Rural Rd.                         Linda Kalaf, Veolia Transportation                                                2323 W. 14th St.
(Conference Room adjacent to Tempe        7:30 a.m. – 9:00 a.m.                      January 22
Chamber)                                  Fiesta Resort & Conference Center          Empowering Women Leaders Series        January 29
                                          2100 S. Priest Drive.                      Sweet Success, In A Sour Economy       Empowering Women Leaders Series
January 7                                                                            Eileen Spitalny, Fairytale Brownies    Be The Leader Of Your Life: Finding Work-Life
Women in Business Council                 January 19                                 7:30 a.m. – 9:00 a.m.                  Balance
8:00 a.m.                                 Business Before Hours                      Fiesta Resort & Conference Center      Dr. Marjorie Bessel
Tempe Chamber of Commerce                 Costco Wholesale                           2100 S. Priest Drive.                  7:30 a.m. – 9:00 a.m.
909 E. Apache Blvd.                       1445 W. Elliott                                                                   Fiesta Resort & Conference Center
                                          7:30 a.m. - 8:30 a.m.                      January 26                             2100 S. Priest Drive.
January 12                                                                           Tempe Chamber Board of Directors
Tempe Chamber Executive Committee         January 20                                 Four Points by Sheraton                January 6, 13, 20 and 27
7:30 a.m.                                 Business Resource Advantage Committee      1333 S. Rural Rd.                      9:00 a.m. – 12:00 p.m. at the Tempe
Tempe Chamber of Commerce                 8:00 a.m.                                  (Conference Room adjacent to Tempe     Chamber offices.
909 E. Apache Blvd.                       Tempe Chamber of Commerce                  Chamber)                               Dutch Vander Laan with SCORE is available
                                          909 E. Apache Blvd.                                                               for face-to-face business counseling,
January 12                                                                           January 27                             mentoring and training. Sponsored by the
Tempe Links Committee                     January 20                                 Tempe Chamber Trade Show and Mixer     Small Business Administration, this service is
12:00 p.m.                                Military Affairs Committee                 5:30 p.m. – 7:30 p.m.                  free to members. For details or to schedule
Tempe Chamber of Commerce                 11:30 a.m.                                 Sheraton Phoenix Airport Hotel         call (480) 967-7891
909 E. Apache Blvd.                       Heidi’s Events and Catering                1600 S. 52nd Street
                                          2095 W. 15th St.                                                                  Please, note that our office will be closed:
                                          R.S.V.P. by January 14th.                                                         January 1 in celebration of New Year’s Day
                                                                                                                            January 18 in observance of Martin Luther
                                                                                                                            King, Jr. Day.

  January 2010 : Business Advocate                                                                                                                                          7
Tempe Chamber Hosts “Empowering Women Leaders” Series
The Tempe Chamber’s Women in Business Council is presenting an inspirational speaker series this month to kick off the year with fresh motivation for success.

On Friday mornings through Feb. 5 from 7:30 a.m. - 9:00 a.m. at the Fiesta Resort Conference Center, guests will enjoy an intimate sit-down with four amazing
women in the community as they share their secrets of leadership. Learn how to invest in yourself and empower others, take a holistic approach to leadership
and network with other professional business owners and leaders.

                        January 15                                                                         January 22
                        All Aboard! Who’s Driving Your Company Values?                                     Sweet Success in a Sour Economy
                        Featuring: Linda Kalaf                                                             Featuring: Eileen Spitalny
                        Linda Kalaf, Director of Human Resources, Passenger                                Eileen Spitalny is the co-founder of Fairytale Brownies.
                        Relations and Community Engagement at Veolia                                       As grade school friends, she and business partner David
                        Transportation, specializes in Equal Employment                                    Kravetz decided to be entrepreneurs and spread their love of
                        Opportunity compliance and diversity initiatives. Over                             chocolate and brownies around the world. Founded in 1992,
                        the last 20 years, she has created corporate training and                          Fairytale Brownies began in a friend’s catering kitchen using
                        mentoring programs for women and diverse candidates. She                           David’s mom’s 50-year-old secret family brownie recipe. The
                        served as an adjunct faculty member at Ottawa University                           duo now oversees a direct-mail gourmet brownie business
                        and created the initial graduate level program, Managing a                         that bakes more than 2.5 million brownies annually.
                        Culturally Diverse Workforce.

                        January 29                                                                         February 5,
                        Be the Leader of Your Life:                                                        Are You A Rudolph?
                        Enjoying a Healthy Work-Life Balance                                               Featuring: Cyndi Laurin, Ph.D.
                        Featuring: Dr. Marjorie Bessel
                                                                                                           The Chief Creative Officer and Founder of Guide to
                        Dr. Marjorie Bessel is the Chief Medical Officer of Banner                         Greatness, LLC, author, international speaker, and consultant,
                        Desert Medical Center, providing high risk pregnancy                               Cyndi Laurin is passionate about provoking an awareness
                        and neonatal care, obstetrics and gynecology, pediatrics,                          of thinking in individuals and organizations. She is the
                        cardiology, oncology and emergency medicine. She                                   author of Catch: A Fishmonger’s Guide to Greatness and
                        embraced physician leadership to improve care for more                             The Rudolph Factor: Finding the Bright Lights That Drive
                        patients than one-on-one treatment was able to produce.                            Innovation in Your Organization. She has presented to more
                        Her mission is to improve both the patient experience                              than 155 different groups throughout the U.S., Mexico,
                        and the physician experience through a commitment to                               Canada, Romania and New Zealand.
                        communication, innovation and hands-on leadership.

                                                                                                                 Continued from page 3
A required parking exception is allowed for the first 300 square feet of patio space, which would accommodate an area of at least four tables and chairs. This
change provided city-wide to all outdoor parking ratios allowing a limited amount of outdoor space without requiring additional parking. The downtown
zoning (CC district) and within the Transportation Overlay districts still requires no addition parking for outdoor dining and retail.

Time Limitations for Development Plan Review, Use Permit and Variance; (Section 6-306, 6-308, 6-309)
This is a code amendment clarification for approval time limitations. Consistent language for development plan review, use permits and variance approvals are
now provided for a more accurate timing for allowing a building permit submittal. The proposed language will provide a customer a standard approval for up
to 1 year for submittal of a building application, consistent with past conditions of approval on projects. Once submitted for building permits the approvals will
not expire unless the process submitted for building permits has expired (an additional 1-2 years)

Notice of Abatements, Appeals and Revocations; (Section 6-310, 6-802 and 6-902)
This is a code amendment clarification for noticing and hearing procedures for abatements, appeals and revocation of a permit/approval. The amendment
provides clarification and cross references to appropriate procedures for conducting and noticing the meetings or public hearings.

Extension Requests; (Section 6-901)
This is a code amendment change for extension requests. Previously the code required that an application for an extension must be submitted 45 calendar days
prior to the date of expiration. The intent of the submittal time frame was to provide adequate review time to process a request before the approval expired.
With the City’s advancing technology and permitting software, staff can immediately address a potential expiration once an application is filed, eliminating the
extended length of time needed to address an extension request.

To view the amendment changes or to access the Zoning and Development Code visit www.tempe.gov/zoning. Code books are also available for purchase at
Development Services , 31 E. 5th St., (480) 350-8331.

If you have any questions, contact Catherine Mayorga, Vice President of Public Affairs at (480) 736-4282 or catherine@tempechamber.org

The Tempe Chamber’s 2009 Local Positions statements will be a suggested blueprint that the Chamber membership, city officials and staff can use. The Local Position
Statements can be found on the Chamber’s website under the “Political Resources” menu. If you have any questions or suggestions or would like the Position Statements
emailed to you, please contact Catherine Mayorga, at catherine@tempechamber.org or (480) 736-4282.

  January 2010 : Business Advocate                                                                                                                                          8
Thursday, January 14
Networking at Noon
11:30 a.m. – 1:00 p.m.
Cadillac Ranch
                                                                                14          Wednesday, January 27
                                                                                            Tempe Chamber Trade Show and Mixer
                                                                                            5:30 p.m. – 7:30 p.m.
                                                                                            Sheraton Phoenix Airport Hotel
Tempe Marketplace                                                                           1600 S. 52nd Street
2000 Rio Salado Pkwy.
                                                                                            Free to attend, and affordable for exhibitors, the Tempe Chamber Trade Show and
Employing effective networking techniques is a powerful way to promote your                 Mixer is a fun and exciting opportunity to grow your business. Get more exposure
business, make strong connections and outperform your competition. Learn the art            for your product and services by participating in this trade show while you enjoy
of relationship building, enjoy a great lunch in the Tempe Marketplace and have fun         complimentary food and drinks, networking opportunities and the chance to make
promoting your services at this “speed dating for business” event.                          new leads, clients and friends. For more information or to reserve your booth, contact
                                                                                            Renee Lopata at (480) 736-4284. Booths are $150 for members or $225 for the public
$25 Members in Advance                                                                      and are first-come, first-served.
$30 Members on Day of Event
$35 General Public

Fridays, January 15 – February 5
The Empowering Women Leaders Series
                                                                                            Thursday, January 28
                                                                                            Business Owners Forum
                                                                                            7:30 a.m.
                                                                                            El Penasco Mexican Kitchen
                                                                                                                                              Sponsored by:
7:30 a.m. - 9:00 a.m.                                                                       19 E. Broadway at Mill Ave.
Fiesta Resort Conference Center
2100 S. Priest Dr.                                                                          Engage in peer-to-peer networking, information sharing and consultation with your
                                                                                            fellow business owners at this casual breakfast over discussions about current issues
The Women in Business Council presents an inspirational speaker series to kick off          and business-related topics. This free event is an extremely effective owner-to-owner
the year with fresh motivation for success. Enjoy an intimate sit-down with amazing         networking event that has proven exceptionally valuable to attendees. Attendance is
women as they share their secrets of leadership. Learn how to invest in yourself and        strictly limited to business owners only. Sponsored by Telesphere.
empower others, take a holistic approach to leadership and network with other
professional business owners and leaders. A special price of $45 for the entire series is
                                                                                            Friday, January 29
available only to Tempe Chamber members.
                                                                                            State of the District: A Federal Update
$15 Members in Advance                                                                      With Congressman Harry Mitchell
$25 Members on Day of Event                                                                 7:00 a.m. – 9:00 a.m.
$20 General Public in Advance                                                               Conference Center @ Rio Salado College
$30 General Public on Day of Event                                                          2323 W. 14th St.
$45 Series Package – Members Only
                                                                                            Join our audience of community, educational, political, and civic leaders as we welcome

                                                                                            the honorable Congressman Harry Mitchell of Congressional District 5 as he shares his
Tuesday, January 19                                 Sponsored by:
                                                                                            experiences in Congress and his vision for the future of our district, state and country.
Business Before Hours
Costco Wholesale                                    G UA
                                                                                            $55 Members
1445 W. Elliott                                        carpet systems
                                                                                            $65 General Public
7:30 a.m. - 8:30 a.m.

Join the Tempe Chamber for a morning of fabulous food and networking. Bring
brochures and business cards and be ready to give a 30-second commercial about
yourself or your business. This is a wonderful way to start the day and meet with
other Chamber members and the business community. A light breakfast is provided.
Business Before Hours is sponsored by Guaranteed Clean Carpet Systems.

Free for Members
$10 General Public

Thursday, January 21
Hot Topics and Lunch
Roth IRA’s in 2010 – A Unique Opportunity
                                                                                                February 8, 2010
                                                                                                Breakfast for Chamber Champions
                                                                                                7:00 a.m. – 9:30 a.m.
11:30 a.m. – 1:00 p.m.                                                                          Tempe Mission Palms Hotel
ASU Karsten Golf Course
1125 E. Rio Salado Pkwy.                                                                        60 E. 5th St.
Bill Goodman of Smith Barney Morgan Stanley will present an overview and discussion
on the options available with the Roth IRA for 2010. New government changes mean
that the income limit disappears and individuals that choose to convert have two
                                                                                                Late February, 2010
years to pay the taxes related to the conversion. Other changes and benefits will be            Oasis in the Desert
addressed and the audience will be able to ask questions.                                       6:00 p.m. – 9:00 p.m.
                                                                                                The Waterfront
$25 Members in Advance
$30 Members on Day of Event
                                                                                                5350 S. Lakeshore Drive
$35 General Public

    January 2010 : Business Advocate                                                                                                                                                 9
                                             JANUARY 2010

 ACE Cash Express                          Extra Innings Tempe             ReachLocal, Inc.
 Financial Services                        Sports Training/Development     Search Engine Marketing
 Eric Norrington                           Shep Ellis                      Pattie Daggett
 1231 Greenway Drive                       144438 S Cholla Canyon Dr       4130 E. Van Buren #300
 Irving, TX 75038                          Phoenix, AZ 85044               Phoenix, AZ 85008
 Ph. (972) 550-5032                        Ph. (480) 704-1914              Ph. (602) 320-5771
 www.acecashexpress.com                    www.extrainnings.us             F. (602) 635-9101
 Citron Sound Services                     HEAT Specialty Products, LLC
 Entertainment                             Promotional Products            Severe Commercial Realty
 Jon Citron                                Donna & John Munoz              Real Estate Commercial
 9450 E. Nance St.                         2669 W. Oakgrove Lane           Tony Severe
 Mesa, AZ 85207                            Chandler, AZ 85224              1944 E. Sunburst Lane
 Ph. (480) 966-2929                        Ph. (480) 831-8298              Tempe, AZ 85284
 www.citronsound.com                       F. (480) 284-4954               Ph. (602) 402-2737
                                           www.heatspecialtyproducts.com   (480) 553-8689
 Colonial Life                                                             www.SevereCommercialRealty.com
 Insurance                                 HSS Logistics
 Charlie Benson                            Logistics                       Smithbolden Group
 8433 N. Black Canyon Highway Suite 176    Broxy Meyers                    Writers
 Phoenix, AZ 85021                         1715 S. Holbrook Ln. #103       Marlayne Smithbolden, J.D., M.P.A.
 Ph. (602) 433-8144                        Tempe, AZ 85281                 P.O. Box 27603
 F. (602) 433-8145                         Ph. (480) 894-1401              Tempe, AZ 85285
 www.coloniallifeaz.com                    F. (480) 894-1785               Ph. (602) 430-8613
                                           www.hotshotservices.com         www.smithboldengroup.com
 East Valley Urgent Care
 Health Care                               Mill Avenue Companies           Steve Trang, PLLC
 Jeff Sawyer                               James E. Neal Jr.               Real Estate
 6323 S. Rural Rd Suite 107                PO BOX 2696                     Steve Trang
 Tempe, AZ 85283                           Tempe, AZ 85280                 209 E. Baseline Rd. #106
 Ph.(480) 775-2657                         Ph. (480) 464-4400              Tempe, AZ 85283
 F. (480) 775-0290                         F. (480) 464-2070               Ph. (480) 266-9960
 www.eastvalleyurgentcare.com              www.millavenuecompanies.com     F. (480) 946-3759
 Ernst & Young, CPA’s                      Nick Bastian
 Accountants-Certified Public Accountant   Real Estate
 Ron Butler                                1906 E. Vaughn Street
 2 N. Central Ave., Suite 2300             Tempe, AZ 85281
 Phoenix, AZ 85004                         Ph. (602) 527-6425
 Ph. (602) 322-3064                        www.raillife.com
 F. (866) 359-9795
 www.ey.com                                Orbit Cleaning LLC
                                           Janitorial Services
 Expert Tax & Accounting Services, LLC     Robert Alvarado
 Tax Services                              2914 N. Norfolk
 Marla De La Torre                         Mesa, AZ
 1631 E. Guadalupe Rd., Ste 102            (480) 516-0281
 Tempe, AZ 85283                           (480) 926-3590
 Ph. (480) 831-6565                        www.orbitcleaning.net
 F. (480) 831-1705

January 2010 : Business Advocate                                                                                10
                                                                          JANUARY 2010

                                     All content and text on this page are provided directly by the individual members and businesses. The Tempe Chamber of
                                     Commerce is not responsible for errors, inconsistencies or omissions.

 Christian Companion Senior Care                                                                             David P. Linssen, LLC
 Senior Care Services                                                                                        Coaching/Business
 Jay Gjurgevich, General Manager                                                                             David Linssen, Owner
 4809 E Thistle Landing                                                                                      P.O. Box 12705
 Suite 100                                                                                                   Tempe, AZ 85284
 Phoenix, AZ 85044                                                                                           Ph. (480) 202-1118
 480.335.3131                                                                                                www.davidplinssen.com
                                                                                                             My practice is focused on serving my clients as counselor, coach, and confidant. I provide
 Since 2004, Christian Companion Senior Care has provided uniquely beneficial living                         practical, individually-tailored assistance to help you define and achieve your personal,
 assistance to people, helping them stay in the comfort and security of their own homes.                     relational and professional goals.
 In addition to helping with meals, transportation and light housekeeping, upon request,                     One of my specialties is helping clients resolve emotional issues and conflicts surrounding
 our caregivers are specially equipped to provide seniors with spiritual encouragement such                  the topics of money, wealth and success.
 as daily devotionals, sharing prayers, or accompanying them to church services. Christian
 Companion is based in Oklahoma City and has franchises in several states.

 HEAT Specialty Products, LLC                                                                                Eon Computer Services
 Promotional Products                                                                                        Computer Services
 Donna & John Munoz, Owners                                                                                  Brent Strohl, IT Consultant
 2669 W. Oakgrove Lane                                                                                       (480) 818-2844
 Chandler, AZ 85224                                                                                          www.eonaz.com
 Ph. (480) 831-8298
 F. (480) 284-4954                                                                                           Eon Computer Services specializes in bringing your computers, printers and all other
 www.heatspecialtyproducts.com                                                                               capable equipment together to form networks that are stable and enhance your
                                                                                                             productivity. Eon Computer Services will come to your home or place of business, day or
 Whether you are promoting your business or fundraising, the possibilities are limitless.                    night. Seven days a week. You will receive the professional and personal attention you
 At HEAT Specialty Products, we offer the ability to imprint in small quantities from our                    deserve. If it’s computer related, we can fix it.
 in-house equipment, guaranteeing a quick turnaround; something larger companies can’t
 offer. Whether you need screen printing or imprinted golf balls, we’re your source.

 On Q Financial                                                                                              Silybum Herbal
 Mortgages                                                                                                   Health & Wellness Products
 Kent Hansen, Senior Mortgage Consultant                                                                     Carrie Gray
 5090 N. 40th Street, Suite 170                                                                              (480) 707-9347
 Phoenix, AZ 85018                                                                                           www.herbanchica.etsy.com
 480-444-7122 Main
 480-444-7122 Efax                                                                                           Silybum Herbal by Mesa’s Herban Chica, Carrie Gray, features a line of skin care products
 www.kenthansen.onqfinancial.com                                                                             created with natural, organic, wildcrafted herbs and oils with a splash of love in each
                                                                                                             bottle. Carrie, a certified herbalist from the Southwest Institute of Healing Arts, also leads
 A lot of people can get you a loan. I promise to get the right loan just for you. I believe                 medicine making classes and desert plant walks throughout the Valley. Start your year
 in doing business the old-fashioned way - by building a relationship based on the value                     off the natural way. Contact Herban Chica for event information, private consultation, or
 I provide to you. and holding to core values of Integrity and Communication. . . one that                   custom herbal remedies today.
 extends well beyond the closing table and that is based on unparalleled service and
 personal attention. If you want to get home with less stress, I can show you the way. I look
 forward to making a RAVING FAN out of YOU!

 Smithbolden Group
 Marlayne Smithbolden, J.D., M.P.A. - Consultant
 P.O. Box 27603
 Tempe, AZ 85285
 Office: (602) 430-8613
 Fax: (480) 272-7068

 The Smithbolden Group, which is a small consulting firm, is offering research, writing, and editing services to public entities and private businesses. The products include grant proposals, policies,
 procedures, business reports, annual reports, contracts, legal briefs, and many other documents. The rates are competitive. The Smithbolden Group recognizes the power of the written word and
 strives to communicate your vision to your target audiences.

January 2010 : Business Advocate                                                                                                                                                                              11

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