Strozier Library Reference Department Internship
Overview: Strozier Library’s Undergraduate Services Dept. needs students who are enthusiastic about working with
the students, faculty, and staff of Florida State University, by providing them with professional level reference
services. We are looking for MLS students who are interested in working in a fast-paced academic library
environment, have excellent customer service & communication skills, and intellectual curiosity. Ideal candidates will
have completed at least one semester of graduate school.
Minimum Qualifications: Solid academic background. A strong commitment to public service and effective
interpersonal and communication skills is necessary. Able to learn quickly, take initiative, and handle busy situations.
Have completed at least one semester of graduate level course work within the School of Library and Information
Studies, including completion of LIS 5603-Introduction to Information Services. Demonstrates a willingness to acquire
new skills in a rapidly changing environment.
Preferred Qualifications: The ideal candidate has had previous experience working with library patrons, preferably
providing reference assistance. Previous reference experience may include in-person, phone, or virtual reference
(synchronous or asynchronous) assistance. Working knowledge of popular databases is also preferred. This person
wishes to pursue a career in academic librarianship. Has strong technology skills.
Maintain a weekly journal/blog that will cover interns’ progress and experience
Be responsible for daily reference desk duties, including:
o Excellent customer service by being personable and professional at all times;
o Provide reference service that might include basic information, assistance with a database, or in-
depth research consultation;
o Circulates library and media materials (checkouts, returns);
o Assist patrons through library’s virtual reference services;
o Keeps record of reference statistics while at the desk;
o Maintain organized records of work completed; and
o Will be prompt and maintain accurate sign-in sheets.
Attend weekly reference training and faculty meetings (w/ Supervisor’s permission)
Other duties as assigned by Supervisor(s)
Complete and present a final project (new tutorial, presentation on new reference technology, etc.)
Hours: Interns will work 9-12 hours a week, including weekends and evenings. They must complete a total of at least
135 hours to fulfill internship requirements.
To apply: The process requires submission of an application packet: application form, resume, and signed
letter of completion for LIS 5603 OR copy of unofficial transcript. Submit application packet to the
Strozier Library Reference Department Coordinator (Karen Southwell <email@example.com>) by
July 1, 2012. All resumes will be reviewed and interview applicants will be selected. Once interns are
selected, they will contact Dr. Christie Koontz to submit an internship application with the School of
Library and Information Studies, and complete a learning contract.