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					University Counselling Service

Annual Report 2010-11


Head of Service Report                     1

Statistics for the Academic Year 2010-11   4

Off campus counselling provision (UK)      9

Groups and Workshops                       11

Client Feedback                            13

Appendix 1                                 16

Appendix 2                                 17

Head of Service Report

Introduction                              prioritisation should be based on
                                          factors such as the severity of
A recent report by the Royal College      distress, the impact of mental health
of Psychiatrists into the mental health   problems on academic progress and
of students in higher education           capacity to work, the level of mental
(College Report CR166, 2011) states       health disability and the likelihood of
that in the last decade the               benefit from the particular
demographics of the student               therapeutic approach offered.
population have undergone many
changes that are of relevance to the      The ‘Healthy Universities’ initiative
provision of mental health care – the     has adopted an ambitious stance in
numbers have increased and students       relation to student health in seeing
are culturally and socially more          the whole University environment and
diverse. The report highlights that       the University setting itself as a
the services which a University           resource for promoting health and
provides must be well coordinated to      well-being in students, staff and the
provide the most effective care to        wider community. The RCP report
students. Disability discrimination       commends this approach and the
legislation has become of increasing      perspective that working towards the
importance in the context of mental       mental health and well-being of both
disorder in students, and education       students and staff is an integral part
providers now have a legal                of a healthy university, and UCS is
responsibility to make reasonable         playing a key role to play in this.
adjustments for students with severe
or enduring mental health problems.
                                          Additional Funding/Service for
The report particularly emphasises
the important role played by
University Counselling Services in
                                          In July 2010 we were extremely
forming part of the coordinated
                                          pleased to be awarded funding for an
response through using their
                                          additional full time equivalent post
professional skills with a wide range
                                          within the counselling team. A
of emotional and mental health
                                          proportion of this money has been
difficulties, and in recognising severe
                                          used to transform temporary
mental illness and referring
                                          contracts which were underpinned by
appropriately to medical and
                                          HEFCE funding into core pay budget
psychiatric services. It recommends
                                          funded work. The remainder has
that counselling services within
                                          been used to employ a new part time
Universities be maintained and,
                                          member of the team. Daniel Pitt
where possible, expanded.
                                          joined the team in March 2011,
                                          having previously worked for the
As the level of demand on the
                                          University of Leicester Counselling
University Counselling Service (UCS)
                                          Service. We are very pleased to have
in Nottingham continues to increase
                                          appointed Dan, especially as he
year on year it is necessary to
                                          brings such valuable experience, and
marshal our professional resources in
                                          the additional staffing is enabling us
the most effective way possible and
                                          to fulfil one of the components of the
prioritise demands. The RCP report
                                          funding bid which is to increase the
helpfully sets out the guidelines that
                                          service to staff of the University.

Integrated work within                    the University’s tutorial system which
University life                           are currently taking place, and are
                                          working with Dr Sue Pryce, University
The level of care that the University     Senior Tutor. In addition we continue
Counselling Service is able to offer is   to offer specific training to Hall
improved if we work in close              Wardens and Tutors, day workshops
collaboration both with other student     on “Listening and Responding to
support services within the University    Students in Difficulty” to all staff, and
and also with healthcare providers in     workshops for the group of
the NHS. During this year we have         Counselling Associates which were
continued to do so to complement          held three times during this last year.
and strengthen the work of the            We are currently reviewing this latter
service in this way. Within the           arrangement and considering some
Student Operations and Support            changes in this area of our work to
Division of the Registrar’s               include personal tutors and student
Department we work closely with           support officers.
Robin Dollery and Stephen
Dudderidge, and their continued           Parents of students contact us
support for our work is invaluable.       increasingly frequently, particularly at
Work with the Student Services            the start of the academic year, and
Management team gives access to an        whilst we cannot give information
important and effective network.          about students who are attending the
Close collaboration with the Mental       Service, due to confidentiality, we are
Health Advisor, Claire Thompson, and      able to offer information and advice
with the GPs and Practice Manager of      in response to their concerns.
Cripps Health Centre has lead to an
improved referral pathway between
us, and during this last academic year    Research project into the
there has been very effective working
                                          mental health needs of
together at key points with particular
                                          International students
students for whom that integrated
care was essential. We work closely
                                          This project, conducted by Rose
with the Welfare and Equal
                                          Sharp and concluded this year,
Opportunities Officer of the Students
                                          sought to highlight the support
Union, and as the person elected by
                                          available for international students
the students to be in this role
                                          with mental health difficulties by
changes annually it is important to
                                          undertaking a mental health needs
re-build this relationship and
                                          assessment of Chinese and Malaysian
networking year on year.
                                          students at the University. The major
                                          findings which are of relevance to
As a service we are available for
                                          UCS are:
consultation to staff concerned about
students’ well-being. This can reduce
                                          1. Use of support services by
staff anxiety about students and help
                                          Chinese and Malaysian students
them to judge whether or not a
                                           Chinese and Malaysian students
referral to the Counselling Service
                                             who have mental health problems
and/or to their GP is appropriate.
                                             rarely present to the support
Provision of support and advice in this
                                             services, especially Malaysian
way often enables academic staff to
continue helping students without
overstepping the boundaries of their
roles. We welcome the changes to

   Chinese students are more likely     In October 2010 Gayle visited the
    to delay seeking help until they     Nottingham Campus for a week. This
    are in crisis                        visit enhanced the relationship
                                         between the University Counselling
2. Challenges and barriers to            Services at Ningbo and Nottingham,
accessing services                       consolidating relationships as well as
 Cultural differences in mental         providing the opportunity for Gayle to
   health understanding                  become familiarised with procedures
 Language and communication             and philosophy in Nottingham. It is
   difficulties                          proving vitally important for the
 Stigma associated with mental          development of the UCS at Ningbo to
   health problems                       be aligned with and have the on-
 Family beliefs about mental health     going support of the UCS in
   difficulties                          Nottingham as the wider context of
 Lack of knowledge of counselling       counselling /mental health services in
   and confidentiality                   China presents many varied
                                         challenges to the consistent provision
The research revealed that the           of an ethical and professional
workshops run by the counselling         counselling service on the Ningbo
service are very popular amongst         campus.
Chinese students as through these
they could access help without           In spite of the inherent challenges
experiencing stigma. The above           there has been an increase in the use
findings are useful signposts to us in   of the service in Ningbo from both
facilitating access to our service by    staff and students. In the year 2009-
Malaysian and Chinese students, and      2010 a total of 96 (2.2%) staff and
other international students.            students accessed the service, while
                                         in 2010-2011 this total increased to
                                         127 (2.9%). While counselling
Ningbo campus
                                         sessions are, at present, provided
                                         exclusively in English 84% of the
In its second year, the University
                                         students who accessed the service in
Counselling Service on the Ningbo
                                         2010-2011 were domestic Chinese
campus has continued to develop
                                         students. This trend perhaps indicates
alongside the important support
                                         that Chinese students wish to contact
which the Student Affairs Office and
                                         a counselling service which is being
the Personal Tutor system provide.
                                         provided within the boundaries of
Gayle Chell, the University
                                         established professional counselling
Counsellor, now attends meetings of
                                         ethics. Considered reflection with
the Student Affairs Committee which
                                         respect to culturally congruent
provides a forum for liaison and
                                         counselling practices is needed, and
exchange of ideas between senior
                                         Gayle pays careful attention to this in
management and UCS. She has
                                         her work. While undoubtedly there
worked closely with Professor Nick
                                         are challenges, there are also exciting
Miles, Provost of the Ningbo campus,
                                         possibilities as we continue to
in developing the service. Gayle and
                                         develop what is becoming a valued
I have continued to have fortnightly
                                         counselling service in a Chinese
phone meetings to ensure the
development of parallel provision and
also to give her support in this very
                                         Pat Hunt
challenging work.
                                         Head of the University
                                         Counselling Service

Statistics for the Academic Year 2010-11

Increase in numbers

                                         The proportion of male students and
                                         staff coming for appointments has
                                         been steadily increasing over the last
                                         five years from 29% men and 71%
                                         women in the year 2005/06 to 34.2%
                                         men and 65.8% women in 2009/10.
                                         The proportion of men who attended
                                         UCS in 2010/11 was 34.9%. Last
                                         year the gender balance within the
                                         total University student population
                                         was 48.1% male and 51.9% female
                                         (the staff gender balance is not
                                         known), and so the proportion of men
                                         seen by UCS when corrected for this
We saw a total of 1686 staff and
                                         is slightly higher than 34.9%. The
students between 1st August 2010
                                         School of Nursing has for the last few
and 31st July 2011. This was a 9.4%
                                         years been one of the biggest users
increase on the previous year when
                                         of our Service and it has a very high
the total was 1541. 1686 staff and
                                         proportion of female students and
students is 4. 27% of the total
University population (4.05% in
2009/10). The percentage of
                                         Both the number and the proportion
undergraduate students who came for
                                         of international students who attend
appointments (1086 students) is
                                         UCS has increased steadily over the
4.52% of the total undergraduate
                                         last few years – from 15.7% in
student body, and for the
                                         2005/06 to 20.4% in 2009/10. In
postgraduate population this figure is
                                         2010/11 the percentage of
4.62% (355 students). We record
                                         international students attending for
the School and Department that
                                         appointments has again increased to
undergraduate and postgraduate
                                         21.8%. The overall percentage of the
students come from, and the data
                                         student population that were
confirms that all Schools and
                                         international students within the
Departments use the Service.
                                         University last year was 26.6%. A
                                         key principle of the University
                                         Counselling Service is that it is
                                         available for the whole University
                                         community when needed, and it is
                                         pleasing to note that international
                                         students use the service so well
                                         especially as many of them come
                                         from cultures where counselling and
                                         psychotherapy might not be

                                         consequences for the service. The
                                         first was that demand remained very
                                         high right up until the end of term
                                         (158 in March), and then with only a
                                         very brief pause over Easter demand
                                         then rose prior to the start of term
                                         and continued to be high in the few
                                         short weeks before the exams began.

We have begun to record ethnicity
data and the graph below records this
data. It is not possible to collect
ethnicity data for staff and for a
proportion of students for whom this
is not known or not recorded. The
University ethnicity data for students
for 2010/11 is as follows:               In 2010/11 during term time we
White                       81%          offered evening appointments on two
Mixed                       3%           days and an early appointment on
Asian/British Asian         10%          one day in each week. These early
Black                       3%           and late appointments are extremely
Other                       3%           well used by staff, PGCE students in
                                         the School of Education and medical
                                         students. The University Counselling
                                         Service remains open during the
                                         vacations and it is noticeable that
                                         staff, postgraduate students and
                                         international students especially
                                         contact us in these months.

                                         Counselling location

                                         We record the primary counselling
                                         location for each client, and as in
                                         previous years the majority (85.2%)
                                         of staff and students attended for
                                         counselling at University Park. The
                                         number of staff and students using
Peak periods                             our service at Sutton Bonington was
                                         51. This figure has increased each
The peak months for attendance for       year over the last five years in
initial appointments were October,       tandem with the development of the
November, January, February, March       School of Veterinary Medicine.
and May. The very late ending date
of the Easter term had two

                                          Number of appointments

                                          74.8% of students and staff were
                                          seen for the first time, 8.1% were
                                          continuing counselling from the
                                          previous academic year and 17.1%
                                          had been seen before and were
                                          returning for further help. These
                                          proportions reflect an increase in the
                                          number of students being seen for
                                          the first time.

The combined attendance from the
Boston, Derby, Lincoln and Mansfield
campuses is 9.6% of UCS clients with
Derby having the largest attendance
of 3.6%. In Derby staff and students
from both the School of Nursing and
Midwifery, and also the Graduate
Entry Medicine course use the Service
to its full capacity. With the
announcements of future changes to
the structure of the courses offered in
the School of Nursing at Boston,
Lincoln and Mansfield, the UCS
provision to these sites will require     Half (50.2%) of the students and
close monitoring over the next two        staff who contacted us came for one
years.                                    appointment only, and they either
                                          received the help that they needed to
Waiting times                             resolve their situation or were
                                          referred to one of the University
                                          Counselling Service groups or
The average waiting time for an initial
appointment was 6.58 days. The            workshops or to other sources of help
                                          where this was appropriate. We
waiting time between the initial
appointment and the first ongoing         continue to receive a large number of
appointment was recorded during the       requests for a single appointment
                                          from students wishing to request
year. 50% of clients were offered an
ongoing appointment in 4.0 weeks, a       evidence of extenuating
                                          circumstances, and this remains a
small increase on the figure of 3.8
weeks in 2009/10 and well within the      difficult area of our work. Most of
Service objective of offering ongoing     these requests came at exam times,
                                          and there was an inevitable knock on
appointments within twelve weeks.
The 90 percentile figure was 12.0         effect on the length of wait for
                                          appointments. Recent changes to the
weeks, a slight decrease from 12.6
weeks in 2009/10, and within our          University’s Quality Manual should
service targets.                          reduce the number of requests for
                                          Extenuating Circumstance evidence
                                          to UCS.

39.3% came for between two and         academic work and exams,
seven sessions, weekly appointments    considering leaving the University or
with a time limited, focussed          transferring course, work related
therapeutic frame which gives          problems for staff, and requests for
sufficient opportunity for working     evidence of extenuating
through moderate emotional and         circumstance. This area of our work
mental health problems. 10.5% of       in particular contributes to the
staff and students came for more       retention figures for the University,
than eight sessions, enabling          and many students state that the
therapeutic work with more serious     help they receive from our Service
mental health problems.                enables them to continue with their
                                       academic work and studies.

                                       36.6% of presenting problems were
                                       personal and emotional. This is a
                                       very broad category and includes
                                       acute anxiety, compulsive
                                       behavioural problems, stress,
                                       depression, serious mental health
                                       problems, suicide attempts and
                                       suicidal thoughts. In 2010/11 there
                                       were 69 presentations where suicidal
                                       thoughts and/or a suicide attempt
                                       were one of the presenting problems.
                                       This is a marked increase from 42 in
                                       2009/10. This is a very concerning
                                       statistic and a challenge to us as
                                       professionals in making an effective
Sources of referral and contact        response. It also highlights the
with other agencies                    importance of the close co-operative
                                       work we do with Cripps Health
The Mental Health Advisor post has     Centre.
now been in place for more than
three years, and UCS has developed     27.2% of concerns were about
an effective, direct liaison between   relationships and this includes current
counsellors and the Mental Health      relationships with family, unresolved
Advisor. The number of students        conflicts and difficulties with family of
referred from the Mental Health        origin, relationships with spouse and
Advisor last year was 14. Referrals    partner, and bereavement. The final
from Cripps Health Centre decreased    category of presenting problems is
slightly from 11.8% in 2009/10 to      specific concerns, and includes sexual
11.3% last year. Referrals from        and physical abuse, assault, domestic
academic staff and hall wardens have   violence, alcohol and drug use and
increased from 21.0% in 2009/10 to     eating disorders. In 2010/11 13.8%
22.3% in 2010/11.                      of presenting problems were in this

Presenting Problems                    Pat Hunt
                                       Head of the University
In 2010/11 22.4% of the problems       Counselling Service
presented were academic or work
related. This includes anxiety about

     Off campus counselling provision (UK)

     The University Counselling Service             The Counselling Service aims to
     offers individual counselling to               provide a prompt and flexible
     students and staff based at Sutton             response to their needs. The
     Bonington, Derby, Lincoln, Mansfield           counsellors offer a presentation on
     and Boston.                                    ‘Staying the Course’ to the new
                                                    intakes of nursing and midwifery
          Number of students & staff seen for       students.
80                                                  In addition to the programme of
                                                    workshops and groups at University
                                        2009/10     Park, the Counselling Service also
                                        2010/11     offers workshops for nursing and
                                                    midwifery students at the different
                                                    sites: ‘Effective Communication on
                                                    Placement’ and ‘Building Resilience
                                                    and Maintaining the Capacity to
         Boston     Derby     Lincoln   Mansfield   Recruitment to the workshops is
                                                    challenging, due to the heavy
     The University Counselling Service             demands on students' timetables, but
     aims to offer a consistent and                 participants’ feedback is very
     accessible service on one day a week           positive.
     (one and half days at Derby) at each
     of the different sites.                        2011 sees the final intake of Diploma
                                                    Nursing students, bringing changes to
     The service at Derby, Lincoln,                 provision of nursing education at the
     Mansfield and Boston largely serves            different centres. The Counselling
     the nursing, midwifery and medical             Service is currently planning to be
     students. There are factors that put           ready to address the changing needs
     this group of students at particular           of the University and the students
     risk of running into difficulties,             and staff affected by these changes.
     presenting in crisis or dropping out,
     for example:                                   Sutton Bonington

        The nature of their course and             The total number of clients seen at
         placements makes it difficult to           SB campus (51) has increased again
         arrange regular counselling                this year. 49 were students and 2
         appointments.                              were members of staff. A prompt
                                                    and flexible response was maintained
        The nursing, midwifery and                 throughout the year but those waiting
         Graduate Entry Medical courses             for regular sessions, after the initial
         attract a high proportion of               assessment period, may have
         mature students, who are often             experienced having to wait a little
         juggling study and work with               longer this year. In response to
         family responsibilities and child          increasing demand the Service for
         care.                                      2011/12 will extend into the vacation
                                                    periods as well as term time.

Some Bioscience and Veterinary           Jubilee Campus
Medicine and Science clients in
                                         During the year 2010/11 thirty-three
addition to the 51 above, elected to
                                         individuals attended for counselling at
be seen at University Park rather
                                         the Jubilee campus site.
than the SB campus.
                                         Students and staff have benefited
Workshops on “Life Skills for Handling
                                         from having access to counselling and
Stress and Pressure” and
                                         workshops on this campus
“Procrastination and Perfectionism”
                                         throughout the year including
were also offered to students at the
                                         vacation periods.
SB campus.
                                         Heather Nelson
                                         Counselling Co-ordinator

Groups and Workshops
                                            programme annually on the
A significant part of the University        popularity of the different groups and
Counselling Service’s provision is the      workshops. We have consolidated
annual programme of workshops and           the programme this year by only
groups. For many students joining a         running the workshops and groups
group or taking part in a workshop is       that we know will be well attended
the most appropriate way for them to        and that receive positive feedback
resolve their difficulties. It is helpful   from the students.
to appreciate that others experience
similar problems and students gain
self confidence by supporting one             ‘The workshop helped me to look at
another.                                      my actions/thoughts and feelings more
                                              objectively and highlighted what I can
                                              do to make approaching tasks feel less
                                              stressful.’ [Perfectionism workshop,
‘I really enjoyed attending this              July 2011]
counselling group. I believe it’s a great
way to understand yourself whilst
interacting with other people.’
[Managing Relationships Group, Spring
                                            Offsite provision
Term 2011)

                                            We continue to offer workshops for
                                            Nursing and Midwifery students at
Studying at University requires             Derby, Lincoln and Mansfield centres.
students to participate in many             Workshops are also run on Jubilee
different group situations and the          and Sutton Bonington campuses.
skills required are an important basis
for life. Although taking part in
groups and workshops may be                 Provision for staff
challenging it is also very rewarding.
It takes courage and commitment on          Listening and responding to students
the part of the students to attend and      Organised through the University’s
it is satisfying to see the progress        Professional Development section, we
they make.                                  offered the above full day workshop
                                            for academic and non-academic staff
                                            in March, June and September.
‘This term I feel more confident and
less stressed because I know now to         Counselling Associates
recognise when I am getting anxious.’
(Managing Depression workshop, March        We continue to offer a workshop once
2011)                                       a term for staff who have a pastoral
                                            role with students and who have
                                            attended the Listening and
                                            Responding to Students workshop.
Because of the level of demand on
the Service we need to keep a
balance between one-to-one work
and provision of groups and
workshops. We reorganise the

      New developments 2011/12

      Workshops that have been run out of                   The drop out for workshops and
      term-time have been successful so                     groups is very low. This is particularly
      we are offering more this year. We                    encouraging in the therapeutic groups
      are also increasing our provision on                  which run for eight weeks.
      Wednesday afternoons to maximise
      the number of students who are
      available to attend.                                          Comparison with one-to-one work

                                                             90.0          Groups &
      Statistics and evaluation                              80.0
                                                             70.0          One-to-one(%)
                        Statistics for 2010-11               40.0
250                                                          20.0
200                                                          10.0
            Total no.    students   students  new clients
          attendances   attended     already    to the
                         groups & known to the Service
                        workshops    Service                   ‘It helped me to meet other people
                                                               with similar issues and discuss our
                                                               situation together.’ [Self Esteem
      We evaluate the effectiveness of the                     workshop, Autumn term 2010]
      groups and workshop programme in a
      number of ways:

           By seeking detailed feedback from
                                                            Marion Dillon
            participants at the end of the
                                                            Groups and Workshops
            group or workshop and also a                    Co-ordinator
            month later following their
            attendance using questionnaires.
           By asking team members involved
            in the programme to feedback
            their views.

      This is the third year that we have
      collected statistics in the same format
      as we use for our individual client
      work. We use the information
      gathered to explore areas for
      development and improvement,
      relating this to the overall aims and
      objectives of the service.

Client Feedback 2010 – 2011


       91% of respondents felt it was easy to find out about the Counselling
       79% of respondents were satisfied with the quality of the counselling
        they received.
       70% of staff who responded felt that counselling had helped them
        continue with their work.
       78% felt they were offered regular counselling appointments within a
        reasonable period of time.

Why we ask for feedback
                                            with us. The questionnaire invites
The University Counselling Service is
                                            clients to comment on their
committed to providing a high quality
                                            experience. Respondents may remain
service that is responsive to the
                                            anonymous or give their name if they
needs of the University community.
The primary aim of this exercise is to
obtain feedback from clients to help        Response Rate
the counsellors to reflect on their
individual practice and the quality of      This year (between August 1st 2010
the Service overall. It also provides       and July 31st 2011) 1259 clients were
an opportunity for clients to reflect on    contacted and 460 replied: a 36.5%
their experience and the outcome of         response rate. This means that we
counselling. Respondents are given          are receiving feedback from 27% of
space in the feedback form to leave         our total client group (1686).
longer comments and with their
permission some of these are
                                            Respondent Profile
anonymously quoted here.
                                            The respondents are a self selected
Methodology                                 group in that the completion of
                                            questionnaires is entirely voluntary.
We use secure software provided by          The make-up of this group reflects
‘Survey Monkey’ to create an                broadly the usage pattern of the
accessible, online survey. This has         Service.
proved efficient to administer and we
have been able to increase the overall      Male              28%
response rate; collecting feedback          Female            72%
from more of our client group.

Students and members of staff who
                                            Students          84%
use the University Counselling
Service are asked to complete an            Staff             16%
online questionnaire approximately
one month after their final contact

Service Administration                      reasonable period of time, while 12%
                                            felt they had waited too long.
The service promotes itself through
the website, brochures, posters,
talks, and welcome events and                   “the service you provide was good,
maintains a good profile across the             however it took a very long time from
university. 91% of respondents felt it          the initial appointment to the actual
was easy to find out about the                  sessions”
University Counselling Service and
92% said the reception staff were
helpful.                                    Difficulties and Problems

                                            86% of student respondents felt their
 “Whenever I phoned up or came into         difficulties were affecting their
 reception whoever I dealt with was         academic performance.
 very kind and helpful.”
                                            62% of students felt counselling
                                            helped them to continue with their
First appointment
                                             “Without the support of the counselling
The service aims to offer an initial         service I doubt very much that I would have
appointment within 10 working days           been able to continue my studies and
of first contact; often new clients wait     overcome my difficulties.”
less than 5 days. During particularly
busy periods it can be difficult to
meet this target in all cases. Some         For some students continuing with
provision is also made for situations       their studies is not necessarily the
deemed to be urgent.                        best outcome and they may decide to
                                            suspend or leave university.
78% agreed that they had been
offered an initial appointment within a
                                            “By understanding my responses to
reasonable period of time.                   situations I felt able to difficulties were
                                            83% of staff felt their stay in my job.”
                                            affecting their performance at work.
Waiting times for ongoing
                                            70% of staff respondents felt that
                                            counselling helped them continue
Waiting times are affected by several
                                            with their work.
factors. During periods of high
demand on the service the time
clients will have to wait for ongoing       Quality and satisfaction
appointments increases. If a client
has limited availability in their week it   We aim to offer clients sufficient
can take longer to find them a regular      counselling sessions to address the
appointment and vacations can               issue presented whilst managing high
interrupt the process for students in       demand for the service. This is a
particular.                                 difficult balance and those we see for
                                            counselling may not always agree
This year 78% felt they had been            with our assessment.
offered counselling within a

    “I feel that the course of               “The counselling sessions were extremely
    counselling I was given helped me        helpful. They were conducted in a
    with the immediate problems              friendly, informal, non-threatening
    but...a longer course of counselling     atmosphere.”
    would have been helpful to address
    more underlying issues”

                                             “I found the counselling very helpful and
                                             was very grateful to be able to access it
We asked respondents if they felt the        so quickly.”
number of sessions they were offered
provided sufficient time to address
the issue they brought to counselling.      Conclusion

Of those who had 1 session 60% felt         The profile of the University
that was sufficient. Of those who had       Counselling Service is well-
between 2 and 7 sessions 76% felt           established and an expected part of
that was sufficient. Of those who had       student life. Overall satisfaction with
more than 7 sessions 84% felt that          the Service remains high.
was sufficient.
                                            Areas we will continue to review
    84% of staff respondents and           include:
     77% of student respondents were
     satisfied or very satisfied with the         Waiting times for first
     quality of the counselling they               appointment
     received.                                    Waiting times for ongoing
“I would not hesitate in recommending             Communicating our
the service to others and would like to            understanding of the
extend my sincere gratitude and                    counselling process
commend the quality of the service in its         Assessment of client need
                                            Mel Wraight
83% of staff and 77% of students            Counsellor
had found counselling helpful.

Appendix 1


Head of Service


Counselling team

Anita Bartys (BACP)
Marion Dillon (BACP, UKRC, AUCC)
Alison Hammond (UKCP, UKAPI, BACP, AUCC)
Helen Kerry (UKCP, GPTI)
Heather Nelson (BACP, ACW, AUCC)
Daniel Pitt (UKCP)
Lucy Rowley (BACP, AUCC)
Rob Sharp (UKCP, Survivors UK, PTUK)
Myra Woolfson (UKCP)
Mel Wraight (BACP)

Administration & support staff team

Ruth Kneale
Sarah Brumpton

Professional association abbreviations

ACW         Association of Counselling in the Workplace
AUCC        Association for University and College Counselling
BACP        British Association for Counselling and Psychotherapy
BAPCA       British Association for the Person-centred Approach
CCYP        Counselling Children and Young People
GPTI        Gestalt Psychotherapy Training Institute
HEA         Higher Education Academy
HUCS        Heads of University Counselling Services
PTUK        Play Therapy UK
UKAPI       United Kingdom Association for Psychotherapy Integration
UKCP        UK Council for Psychotherapy
UKRC        United Kingdom Register of Counsellors

Appendix 2

Professional Activity
External commitments                       Policy/steering groups
 Member of HUCS Executive                  Disability Liaison Group (AHH, HK)
  Committee (National Heads of              Registrar’s Department Head of
  University Counselling Services) (PAH)     Sections Committee (PAH)
 Independent Adoption panel member,        Student Services Management Team
  Faith in Families (VW)                     (PAH)
 Membership of Integrative                 Groups and Workshops Working Group
  Psychotherapy professional                 (MMD, LR, RJS, VW)
  development group (HJK, RJS)              Mental Health Advisor Steering Group
 Presenter, Samaritan’s Purse               (PAH)
  International Relief (RK)                 SEDAG (Staff Equality and Diversity
 Therapy reading group (MMD)                Advisory Group) (VW)
 Windmills career and personal             UCS Health & Safety (AHH)
  development for doctors (RJS)             Work and Wellbeing Review Group
 Voluntary supervision consultant for       (PAH)
  school counselling scheme linked with
  University of Nottingham School of
  Education (VW)
                                           Publicity talks/fairs
 Joint Keynote Speaker- SRASACS            International Students Welcome Week
  (Sheffield Rape and Sexual Abuse           induction presentation (PAH)
  Counselling Service) (VW)                 International Students Welcome Week
 Lecture given at Birkbeck University       fair (AHH, RK, DP)
  London for Counselling trainees (VW)      International Students Research
 Training event, Place 2 Be Post-           Project Steering Group (PAH)
  graduate counselling trainees (VW)        New students welfare event, Sutton
                                             Bonington campus (ALB)
                                            Presentations to nursing, midwifery
                                             students at Nottingham, Derby,
 Black and Ethnic Minority Staff            Mansfield and Lincoln (HN)
  Network convenor (VW)                     Welcome talks for Schools of Nursing,
 LGBTQ network (MCW)                        Computer Science, Electronic
 Meetings with Cripps Health Centre         Engineering, Physics and Astronomy,
  GPs (all counselling staff)                Civil Engineering (RJS)
 Meetings with SU Equality & Welfare       Welcome Event, Graduate School (RK)
  Officer (PAH)                             Welcome Event for new staff (RK)
 Meetings with Business School Support
  Officer (PAH)                                  ALB    Anita Bartys
 Meetings with Head of Student                  SEB    Sarah Brumpton
  Operations and Support & Head of               MMD    Marion Dillon
  Student Services (PAH)                         AHH    Alison Hammond
 Meetings for university counsellors            PAH    Pat Hunt
  involved in the delivery of groups and         HJK    Helen Kerry
  workshops nationally in HE (MMD)               RK     Ruth Kneale
 Meetings with inter-site Student               DP     Daniel Pitt
                                                 LR     Lucy Rowley
  Support Services staff (HN)
                                                 HN     Heather Nelson
 Meetings & presentations with                  RS     Rob Sharp
  academic staff for nursing and                 MW     Myra Woolfson
  midwifery students (HN)                        MCW    Mel Wraight
 Podcasts for UCS website (LR, MCW)             VW     Val Watson
 UCS Team Forum – Chair (LR)


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