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									                                                                        CURRICULUM MAP

Course Title: PC Support 1                                                                                                                    Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: A+ Exam/Into to a Typical PC                        PACING: Weeks 1-3
                                                                               Unit Number: 1
    ESSENTIAL             1. What components make up a typical modern PC?
   QUESTIONS:
    CONCEPTS
    /CONTENT                 LEARNING TARGETS/SKILLS                      BENCHMARKS                     KEY                         ACTIVITIES/                    ASSESSMENTS
     (Outcomes)                                                         (Performance Tasks)       TERMINOLOGY                        RESOURCES
FRAMEWORKS:            STUDENTS WILL:                                    FRAMEWORKS:            A+ Certification;         Activities                               Reading activities
02.0 Participate in      1. Identify the significance of being A+       02.01, 02.02, 04.01,    CompTIA; analog;           Intro to a Typical PC Power Point      Quizzes
       work                 certified.                                         04.03            digital; ESD strap;          presentation                          Class assignments
based learning           2. Identify the exams that need to be taken                            I/O panel; bit; byte,      Selected reading, questions, and       Lab activities
       experiences.         and passed in order to obtain A+                 CompTIA A+:        word, Binary;                vocabulary from textbook in           Hands on
                            certification.                                  220-701: 1.2, 6.1   Hexadecimal; CPU;            chapters covering A+ exam             assignments
04.0 Identify the        3. Demonstrate an understanding of how                                 motherboard; hard            information and introducing a         Chapter tests
       purpose of           computers work.                                                     drive; RAM;                  typical PC.
And interrelationships   4. Explain the role of computers in today’s                            expansion card;            Binary number exercise.
among major                 society.                                                            peripheral device;         Hands on introduction to the parts
       hardware          5. Identify the major hardware components                              firewire; hot swap;          inside a PC, tools kits, and ESD
components.                 contained in the system unit.                                       IEE 1394; USB;               straps.
                         6. Identify the I/O connectors on the front                            keyboard;                  Chapter Review exercises.
                            and back of a computer.                                             microprocessor;
CompTIA A+:              7. Explain the significance of Binary,                                 monitor; MIC card;        Modifications
1.0 Hardware                Hexadecimal, and other standard                                     parallel; serial; power   Use of a highlighter to identify key
                            computer codes.                                                     supply; printer;          concepts.
6.0 Operational          8. Explain the difference between analog and                           speakers; system          Use of study guide materials on tests.
       Procedure            digital electronic components.                                      unit.                     Extended time on long assignments.
                         9. Identify appropriate tools and safety
                            equipment used in the computer repair                                                         Enrichment
                            field.                                                                                        Provide a list resources containing of
                                                                                                                          more in depth information related to
                                                                                                                          the topics being discussed.

                                                                                                                                                                                    1
Offer a series of Microsoft
certification courses to complete
when class work is done.
Opportunities for more hands-on
learning experiences.

Resources
    A+ certified textbook (2003,
      2006, or 2009 series exam)
    www.computerhope.com
    www.escotal.com
    Intro to a Typical PC Power
      Point presentation




                                    2
                                                                          CURRICULUM MAP

Course Title: PC Support 1                                                                                                                       Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Motherboards                                       PACING: Weeks 4-6
                                                                              Unit Number: 2
   ESSENTIAL             1. What is the role of a motherboard?
   QUESTIONS:            2. How does a motherboard work?
                         3. What makes up a motherboard?
    CONCEPTS
     /CONTENT                 LEARNING TARGETS/SKILLS                       BENCHMARKS                      KEY                         ACTIVITIES/                   ASSESSMENTS
      (Outcomes)                                                          (Performance Tasks)       TERMINOLOGY                         RESOURCES
FRAMEWORKS:           STUDENTS WILL:                                        FRAMEWORKS:           Motherboard,                Activities                             Reading activities
01.0 Use technology     10. Identify major parts of a motherboard.          01.0, 02.01, 02.02,   expansion card, BIOS,        Selected reading, questions, and     Quizzes
to                      11. Identify common motherboard form factors.      04.01, 04.02, 04.03,   bus, bus type                  vocabulary from textbook in         Class assignments
apply                   12. Explain motherboard architecture.                      06.0           classifications, chipset,      chapters covering motherboards      Lab activities
communication           13. Identify expansion slot architectures.                                CMOS, DMA, I/O,                and expansion cards.                Hands on
skills in technical     14. Identify the important system resources and      CompTIA A+:          FRU, form factor,            Draw/label a motherboard.            assignments
reading, writing,           explain what they are used for.                 220-701: 1.2, 1.9,    IEEE 1394/FireWire,          Define acronyms related to           Chapter tests
speaking, listening,    15. Identify and explain IRQ’s.                         1.10, 6.1         IRQ, north bridge, plug        motherboards, expansion cards,
and viewing.            16. Explain the role of a chipset.                                        and play, PCI, south           and the A+ certification
                        17. Explain the purpose of the BIOS.                                      bridge, USB, VESA,             objectives.
02.0 Participate in                                                                               POST, AGP, jumper            Hands on introduction dealing
         work                                                                                                                    with the parts of a motherboard,
based learning                                                                                                                   proper installation techniques,
         experiences.                                                                                                            and proper care/handling
                                                                                                                                 instructions.
04.0 Identify the                                                                                                              Chapter Review exercises.
       purpose of
And                                                                                                                           Modifications
       interrelations                                                                                                         Use of a highlighter to identify key
       hips                                                                                                                   concepts.
among major                                                                                                                   Use of study guide materials on
       hardware                                                                                                               tests.

                                                                                                                                                                                      3
components.           Extended time on long assignments.

06.0 Demonstrate an   Enrichment
understanding of      Provide a list resources containing
       system         of more in depth information
software and          related to the topics being
       application    discussed.
software.             Offer a series of Microsoft
                      certification courses to complete
CompTIA A+:           when class work is done.
1.0 Hardware          Opportunities for more hands-on
                      learning experiences.
6.0 Operational
       Procedure      Resources
                          A+ certified textbook (2003,
                            2006, or 2009 series exam)
                          www.computerhope.com
                          www.escotal.com




                                                            4
                                                                          CURRICULUM MAP

Course Title: PC Support 1                                                                                                                 Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Understanding CPU’s                                  PACING: Weeks 7-9
                                                                                Unit Number: 3
   ESSENTIAL             1. What components make up a modern PC?
   QUESTIONS:
    CONCEPTS
    /CONTENT                   LEARNING TARGETS/SKILLS                       BENCHMARKS                        KEY               ACTIVITIES/                   ASSESSMENTS
     (Outcomes)                                                            (Performance Tasks)         TERMINOLOGY               RESOURCES
FRAMEWORKS            Students will:                                         FRAMEWORKS:              Bus              Activities:                           Reading activities
         :                                                                01.0, 02.01, 02,02, 03.0,   Backside Bus      1. Cover chapter related to          Quizzes
01.0 Use                 1. Identify the major components of the CPU.       04.01, 04.02, 04.03       Bit                  CPU’s                             Lab assignments
technology to            2. Explain how information is processed by the                               Byte              2. CPU cooling component             Web-based projects
apply                       CPU.                                              CompTIA A+:             Cache                identification.                   Hands-on assignments
communication            3. Explain the utilization of cache for data        220-701: 1.4, 1.5        CPU               3. Lab simulation activity related   Unit Test
skills in technical         processing.                                                               Clock cycle          to CPU installation.
reading, writing,        4. Demonstrate knowledge of the main varieties                               Clock speed       4. Hands-on activity installing
speaking,                   of modern CPU.                                                            Core                 CPU.
listening, and           5. Identify current trends in CPU technology.                                Dynamic RAM       5. Review CPU troubleshooting
viewing.                 6. Differentiate between Intel and AMD                                       External Bus         procedures.
                            processors.                                                               Frontside Bus     6. Online activities reinforcing
02.0 Participate in      7. Demonstrate skills necessary for CPU                                      Microprocessor       CPU terminology.
       work                 installation.                                                             Pipeline          7. Online activity researching
based learning           8. Explain CPU troubleshooting methodology.                                  Registers            current technology.
       experiences       9. Identify appropriate ESD techniques.                                      Throttling
       .                                                                                              Wait State       Modifications
                                                                                                      ZIF socket       Use a dictionary for
03.0 Perform                                                                                                           comprehension.
       installation                                                                                                    Allow guides on quizzes and
and configuration                                                                                                      exams
techniques.                                                                                                            Extended time on longer
                                                                                                                       assignments
04.0 Identify the

                                                                                                                                                                               5
         purpose     Enrichment
of and               Provide list of in-depth
      interrelatio   information related to the topic
      nships         Troubleshooting activities
among major
      hardware       Suggested Resources
components.          Course Text
                     Online Activities
CompTIA A+:          Technology Articles
1.0 Hardware         www.computerhope.com
                     www.escotal.com
                     www.howstuffworks.com




                                                        6
                                                                         CURRICULUM MAP

Course Title: PC Support 1                                                                                                                     Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Power Supplies/ Laptop batteries & AC               PACING: Weeks 10-12
Adapters                                                                       Unit Number: 4
ESSENTIAL           1. How does a power supply work?
QUESTIONS           2. What is the purpose of an AC adapter?
                    3. How does a laptop battery work?
   CONCEPTS                                                                                                KEY
   /CONTENT                LEARNING TARGETS/SKILLS                           BENCHMARKS             TERMINOLOGY                       ACTIVITIES/                   ASSESSMENTS
    (Outcomes)                                                             (Performance Tasks)                                        RESOURCES
FRAMEWORK STUDENTS WILL:                                                     FRAMEWORKS:         Alternating current        Activities                             Reading activities
         S:         18. Define electrical energy.                            01.0, 02.01, 02.02, (AC), direct current        Selected reading, questions, and     Quizzes
01.0 Use            19. Explain the wattage rating of a power supply unit.  04.01, 04.02, 04.03, (DC), ampere (amp),           vocabulary from textbook in         Class assignments
technology to       20. Identify possible commercial power problems.                06.0         current, capacitor,           chapters covering power             Lab activities
apply               21. Apply wattage values when selecting the proper                           transistor, form factor,      supplies and notebook power         Hands on
communication           power supply and computer devices.                    CompTIA A+:        UPS, P1 connector,            adapters/batteries.                 assignments
skills in technical 22. Identify various power supply form factors.         220-701: 1.3, 1.10,  Molex, soft power,          Lab activity: safely install and     Chapter tests
reading, writing,   23. Explain the use of UPS and power protection             2.4, 2.5, 6.1    volt, watt, ohm, power,       test a power supply.
speaking,               devices.                                                                 AC Adapter, battery,        Define acronyms related to
listening, and      24. Explain how electricity is measured.                                     lithium ion battery           power supplies, computer
viewing.            25. Identify how providing power to a laptop                                                               power, notebook power, and the
                        computer differs from providing power to a                                                             A+ certification objectives.
02.0 Participate        typical PC tower or desktop.                                                                         Hands on introduction dealing
         in work                                                                                                               with power supplies, proper
based learning                                                                                                                 installation techniques, and
         experienc                                                                                                             proper care/handling
         es.                                                                                                                   instructions.
                                                                                                                             Chapter Review exercises.
04.0 Identify the
       purpose                                                                                                              Modifications
       of                                                                                                                   Use of a highlighter to identify key
And                                                                                                                         concepts.
       interrelati                                                                                                          Use of study guide materials on

                                                                                                                                                                                    7
      onships       tests.
among major         Extended time on long assignments.
      hardware
components.         Enrichment
                    Provide a list resources containing
06.0                of more in depth information
       Demonstr     related to the topics being
       ate an       discussed.
understanding of    Offer a series of Microsoft
       system       certification courses to complete
software and        when class work is done.
       applicatio   Opportunities for more hands-on
       n            learning experiences.
software.
                    Resources
CompTIA A+:             A+ certified textbook (2003,
1.0 Hardware              2006, or 2009 series exam)
                        www.computerhope.com
2.0 Troubleshoot        www.escotal.com
    ing,
Repair and
Maintenance

6.0 Operational
       Procedur
       e




                                                          8
                                                                             CURRICULUM MAP
Course Title:           PC Support 1                                                                                                       Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Understanding RAM                                       PACING: Weeks 13-15
                                                                                   Unit Number: 5
   ESSENTIAL               1. How does the computer utilize RAM and ROM?
   QUESTIONS:
    CONCEPTS
    /CONTENT                    LEARNING TARGETS/SKILLS                        BENCHMARKS                        KEY              ACTIVITIES/                  ASSESSMENTS
     (Outcomes)                                                              (Performance Tasks)          TERMINOLOGY             RESOURCES
FRAMEWORKS:             Students will:                                      FRAMEWORKS:                 Bank            Activities                           Reading activities
01.0 Use                                                                    01.0, 02.01, 02.02, 03.0,   BIOS            1. Cover chapters related to         Quizzes
technology to              10. Identify the major types of RAM.               04.01, 04.02, 04.03       Chipset            RAM and ROM                       Lab assignments
apply                      11. Identify the major types of RAM packaging.                               CMOS            2. Lab simulation activity related   Web-based projects
communication              12. Identify current trends in RAM technology.       CompTIA A+:             DRAM               to RAM installation scenarios.    Hands-on assignments
skills in technical        13. Demonstrate skills necessary for RAM              220-701: 1.6           DDR             3. Hands-on activity related to      Unit Test
reading, writing,              installation.                                                            DDR2               RAM installation
speaking, listening,       14. Identify appropriate ESD techniques.                                     DIMM            4. Lab simulation activity related
and viewing.               15. Explain the functions of BIOS                                            DRAM               to CMOS configuration
                           16. Identify various CMOS setup options                                      ECC RAM         5. Review RAM troubleshooting
02.0 Participate in                                                                                     Firmware           rules.
       work                                                                                             Flash ROM       6. Online activities reinforcing
based learning                                                                                          Latency            media terminology.
       experiences.                                                                                     Module          7. Online activity researching
                                                                                                        Nonvolatile        current technology.
03.0 Perform                                                                                            Northbridge
         installation                                                                                   Parity RAM      Modifications
and configuration                                                                                       Rambus RAM      Use a dictionary for
activities.                                                                                             RAM             comprehension.
                                                                                                        RIMM            Allow guides on quizzes and
04.0 Identify the                                                                                       ROM             exams
       purpose                                                                                          SODIMM          Extended time on longer
of and                                                                                                  Southbridge     assignments
       interrelation                                                                                    SDRAM
       ships                                                                                            Volatile        Enrichment
among major                                                                                                             Provide list of in-depth

                                                                                                                                                                               9
      hardware   information related to the topic
components.      Troubleshooting activities


CompTIA A+:      Suggested Resources
1.0 Hardware     Course Text
                 Online Activities
                 Technology Articles
                 www.computerhope.com
                 www.escotal.com
                 www.howstuffworks.com




                                                    10
                                                                          CURRICULUM MAP
Course Title: PC Support 1                                                                                                                      Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Hard Disk Drives and Magnetic Storage                 PACING: Weeks 16-18
Devices                                                                          Unit Number: 6
   ESSENTIAL            1. What is a hard drive?
  QUESTIONS:            2. What is a magnetic storage device?
   CONCEPTS
   /CONTENT                  LEARNING TARGETS/SKILLS                         BENCHMARKS                        KEY                      ACTIVITIES/                   ASSESSMENTS
    (Outcomes)                                                             (Performance Tasks)         TERMINOLOGY                      RESOURCES
FRAMEWORKS            STUDENTS WILL:                                         FRAMEWORKS:            Actuator arm, read/write   Activities                            Reading activities
         :              26. Explain how magnetic principles are used for 01.0, 02.01, 02.02, 04.01, head, cluster, cylinder,    Selected reading, questions,        Quizzes
01.0 Use                    data storage.                                       04.02, 04.03        sector, track,                and vocabulary from textbook       Class assignments
technology to           27. Explain how disk fragmentation occurs.                                  defragment, dual boot,        in chapters covering hard disk     Lab activities
apply                   28. Identify major parts of common disk storage       CompTIA A+:           EIDE/IDE, file                drives, floppy drives, and solid   Hands on
communication               units.                                        220-701: 1.1, 1.2, 2.2,   allocation unit, floppy       state disks.                       assignments
skills in technical     29. Explain how to install a hard drive and a           2.5, 3.3, 6.1       disk/drive, formatting,     Lab activity: install a hard disk   Chapter tests
reading, writing,           second hard drive.                                                      fragmented, logic unit        drive and/or a floppy disk
speaking, listening,    30. Compare the inner workings of a floppy disk                             number (LUN), high-           drive.
and viewing.                drive and a hard disk drive.                                            level formatting, low-      Lab activity: dissect a hard
                        31. Identify what happens to a disk when it is                              level formatting,             drive.
02.0 Participate in         formatted.                                                              master/primary,             Draw and label the inside of a
         work           32. Identify the different hard disk interfaces.                            slave/secondary,              hard disk drive.
based learning          33. Identify types of magnetic storage devices.                             parallel ATA, serial        Define acronyms related to
         experiences    34. Identify types of flash storage/solid state                             ATA, SCSI, boot               hard disk drives, floppy drives,
         .                  storage devices.                                                        record, boot sector,          solid state disks, and the A+
                                                                                                    partition                     certification objectives.
04.0 Identify the                                                                                                               Hands on introduction dealing
         purpose of                                                                                                               with hard disk drives, proper
And                                                                                                                               installation techniques, and
         interrelatio                                                                                                             proper care/handling
         nships                                                                                                                   instructions.
among major
                                                                                                                                Chapter Review exercises.
         hardware
components.                                                                                                                    Modifications

                                                                                                                                                                                     11
CompTIA A+:          Use of a highlighter to identify key
3.0 Hardware         concepts.
                     Use of study guide materials on
4.0 Troubleshootin   tests.
    g,               Extended time on long
Repair and           assignments.
Maintenance
                     Enrichment
3.0 Operating        Provide a list resources containing
      Systems        of more in depth information
and Software         related to the topics being
                     discussed.
6.0 Operational      Offer a series of Microsoft
       Procedure     certification courses to complete
                     when class work is done.
                     Opportunities for more hands-on
                     learning experiences.

                     Resources
                         A+ certified textbook
                           (2003, 2006, or 2009 series
                           exam)
                         www.computerhope.com
                         www.escotal.com




                                                            12
                                                                             CURRICULUM MAP

Course Title: PC Support 1                                                                                                                   Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Understanding Removable Media                             PACING: Weeks 19-21
                                                                                     Unit Number 7
   ESSENTIAL               1. What removable media alternatives are available for today personal computer?
   QUESTIONS:
    CONCEPTS
    /CONTENT                    LEARNING TARGETS/SKILLS                        BENCHMARKS                         KEY                ACTIVITIES/                  ASSESSMENTS
     (Outcomes)                                                              (Performance Tasks)           TERMINOLOGY               RESOURCES
FRAMEWORKS:             Students will:                                         FRAMEWORKS:              ATAPI                Activities                         Reading activities
01.0 Use                                                                    01.0, 02.01, 02.02, 03.0,   CD                   1. Cover chapters related to       Quizzes
technology to              17. Identify the major types of removable          04.01, 04.02, 04.03       CD-R                    removable media.                Lab assignments
apply                          media.                                                                   CD-RW                2. Hands-on activity related to    Web-based projects
communication              18. Identify current trends in removable media       CompTIA A+:             CD-ROM                  removable media                 Hands-on assignments
skills in technical            technology.                                     220-701: 1.1, 6.1        CompactFlash            installation                    Unit Test
reading, writing,          19. Demonstrate skills necessary for removable                               DVD                  3. Lab simulation activity
speaking, listening,           media drive installation.                                                DVD+RW                  related to removable media
and viewing.               20. Identify types of flash media technology.                                DVD-ROM                 installation.
                           21. Differentiate between the various types of                               DVD-RW               4. Lab simulation activity
02.0 Participate in            CD and DVD media.                                                        Floppy disk             related to media installation
       work                22. Explain how CD and DVD media works.                                      Floppy drive            scenarios.
based learning                                                                                          Memory Stick         5. Review removable media
       experiences.                                                                                     Multisession drive      installation troubleshooting.
                                                                                                        Optical disc         6. Online activities reinforcing
03.0 Perform                                                                                            Optical drive           media terminology.
         installation                                                                                   Secure digital       7. Online activity researching
and configuration                                                                                       SmartMedia              current technology.
activities.                                                                                             USB thumb drive
                                                                                                                             Modifications
04.0 Identify the                                                                                                            Use a dictionary for
       purpose                                                                                                               comprehension.
of and                                                                                                                       Allow guides on quizzes and
       interrelation                                                                                                         exams

                                                                                                                                                                                 13
      ships       Extended time on longer
among major       assignments
      hardware
components.       Enrichment
                  Provide list of in-depth
CompTIA A+:       information related to the topic
1.0 Hardware      Troubleshooting activities

6.0 Operational   Suggested Resources
    Procedure     Course Text
                  Online Activities
                  Technology Articles
                  www.computerhope.com
                  www.escotal.com
                  www.howstuffworks.com




                                                     14
                                                                           CURRICULUM MAP

Course Title: PC Support 1                                                                                                                      Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Input/Output Devices; Audio/Video;                   PACING: Weeks 22-24
Printers                                                                        Unit Number: 8
   ESSENTIAL          1. What are the primary functions of various input and output devices?
   QUESTIONS:
    CONCEPTS
    /CONTENT               LEARNING TARGETS/SKILLS                          BENCHMARKS                      KEY                         ACTIVITIES/                   ASSESSMENTS
     (Outcomes)                                                           (Performance Tasks)        TERMINOLOGY                        RESOURCES
FRAMEWORKS: STUDENTS WILL:                                                  FRAMEWORKS:            Bluetooth, bar code       Activities                              Reading activities
01.0 Use              35. Identify types and functions of input and      01.0, 02.01, 02.02, 03.0, reader, input device,      Selected reading, questions, and      Quizzes
technology to             output devices commonly used with personal 04.01, 04.02, 04.03, 06.0 mouse, scanner,                  vocabulary from textbook in          Class assignments
apply                     computers.                                                               touch screen display,        chapters covering input devices,     Lab activities
communication         36. Identify connectors used for input devices,        CompTIA A+:           track ball, universal        output devices, audio/video, and     Hands on
skills in technical       output devices, and printers.                   220-701: 1.7, 1.8, 1.9,  peripheral device            printers.                            assignments
reading, writing,     37. Classify devices as either input or output       1.10, 1.11, 2.4, 2.5    (UPI), inkjet printer,     Lab activity: swap monitors with      Chapter tests
speaking, listening,      devices.                                                                 laser printer, dot           different optimal resolutions and
and viewing.          38. Explain how to install printer software.                                 matrix printer, LCD          change OS settings to use the new
                      39. Explain how to change printer settings.                                  monitor, CRT                 monitor at its optimal setting.
02.0 Participate in   40. Identify the different video data transfer                               monitor, video             Lab activity: connect a printer,
         work             methods.                                                                 memory/VRAM,                 install the printer software, test
based learning        41. Identify different types of video memory.                                pixel, refresh rate,         the printer.
         experiences. 42. Explain how to install a video card.                                     resolution, network        Lab activity: connect various
                      43. Identify different types of computer                                     printer, local printer,      input/output devices, install
03.0 Perform              monitors/screens.                                                        default printer              related software, and use.
         installation 44. Identify the major categories of printers.                                                          Define acronyms related to input
and configuration     45. Identify possible problems with sound card                                                            devices, output devices,
activities.               installation.                                                                                         audio/video, printers, and the A+
                                                                                                                                certification objectives.
04.0 Identify the                                                                                                             Hands on introduction dealing
       purpose of                                                                                                               with input devices, output
And                                                                                                                             devices, audio/video, printers,
       interrelation                                                                                                            proper installation techniques,

                                                                                                                                                                                     15
      ships               and proper care/handling
among major               instructions.
      hardware           Chapter Review exercises.
components.
                      Modifications
06.0 Demonstrate      Use of a highlighter to identify key
       an             concepts.
understanding of      Use of study guide materials on tests.
       system         Extended time on long assignments.
software and
       application    Enrichment
software.             Provide a list resources containing of
                      more in depth information related to
                      the topics being discussed.
CompTIA A+:           Offer a series of Microsoft
5.0 Hardware          certification courses to complete
                      when class work is done.
6.0 Troubleshooting   Opportunities for more hands-on
    ,                 learning experiences.
Repair and
Maintenance           Resources
                          A+ certified textbook (2003,
                            2006, or 2009 series exam)
                          www.computerhope.com
                          www.escotal.com




                                                               16
                                                                                CURRICULUM MAP
Course Title: PC Support 1                                                                                                                       Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Understanding Operating Systems                               PACING: Weeks 25-27
                                                                                         Unit Number: 9
   ESSENTIAL               1. How do operating systems control hardware operation?
   QUESTIONS:              2. What are the current operating systems available for computer users?
    CONCEPTS
    /CONTENT                    LEARNING TARGETS/SKILLS                              BENCHMARKS                     KEY                 ACTIVITIES/                  ASSESSMENTS
     (Outcomes)                                                                    (Performance Tasks)      TERMINOLOGY                 RESOURCES
FRAMEWORKS:                                                                       FRAMEWORKS:             Boot                 Activities                          Reading activities
01.0 Use                Students will:                                        01.0, 02.01, 02.02, 03.01, CAB files              1.Cover an overview chapter        Quizzes
technology to                                                                            06.0             Clean installation      related to operating systems.    Lab assignments
apply                      23. Compare and contrast the different Windows                                 Command-line          2.Hands-on activity related to     Web-based projects
communication                  operating systems.                             CompTIA A+:                 Disk cloning            operating system                 Hands-on assignments
skills in technical        24. Identify other relevant operating systems.     220-701: 3.1, 3.2, 3.3, 3.4 EULA                    installation.                    Unit Test
reading, writing,          25. Explain how operating systems work with                                    FAT                   3.Lab activity related to
speaking, listening,           hardware.                                                                  GUI                     installing and maintaining
and viewing.               26. Identify the steps involved with a system                                  Image                   operating systems.
                               boot.                                                                      Linux                 4.Lab activity optimizing
02.0 Participate in        27. Identify and explain the basic functions of an                             Mac OS X                Windows performance.
       work                    operating system.                                                          NTFS                  5.Lab activity managing user
based learning             28. Demonstrate the ability to optimize                                        NTLDR                   accounts.
       experiences.            Windows performance.                                                       Operating system      6. Online activities reinforcing
                           29. Identify and explain the features of a                                     Partition               operating system
03.0 Perform                   Windows operating system.                                                  Product key             terminology.
         installation      30. Install and upgrade a Windows.                                             Registration          7.Online activity researching
and configuration          31. Identify troubleshooting techniques related to                             Registry                current technology.
activities.                    a Windows installation.                                                    Root
                           32. Explain the methodology of user account                                    Service pack         Modifications
06.0 Demonstrate               management.                                                                System restore       Use a dictionary for
       an                                                                                                 Upgrade              comprehension.
understanding of                                                                                          Update               Allow guides on quizzes and
       system                                                                                             User interface       exams
software and                                                                                              Windows              Extended time on longer
       application                                                                                                             assignments

                                                                                                                                                                                    17
software.
                  Enrichment
CompTIA A+:       Provide list of in-depth
3.0 Operating     information related to the topic
    Systems and   Troubleshooting activities
    Software
                  Suggested Resources
                  Course Text
                  Online Activities
                  Technology Articles
                  www.computerhope.com
                  www.escotal.com
                  www.howstuffworks.com




                                                     18
                                                                              CURRICULUM MAP
Course Title: PC Support 1                                                                                                                               Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Viruses/Troubleshooting                                   PACING: Weeks 28-30
                                                                                     Unit Number: 10
  ESSENTIAL                1.   What are viruses?
  QUESTIONS:               2.   How do they work?
                           3.   How do PC users prevent infections?
                           4.   What techniques are used in basic PC troubleshooting?
    CONCEPTS
    /CONTENT                    LEARNING TARGETS/SKILLS                          BENCHMARKS                           KEY                        ACTIVITIES/                  ASSESSMENTS
     (Outcomes)                                                                (Performance Tasks)            TERMINOLOGY                        RESOURCES
FRAMEWORKS:             STUDENTS WILL:                                           FRAMEWORKS:                Computer virus, hoax,      Activities                            Reading activities
01.0 Use                  46. Identify common virus characteristics.          01.0, 02.01, 02.02, 03.0,     adware, antivirus           Selected reading, questions, and    Quizzes
technology to             47. Explain virus detection.                       04.01, 04.02, 04.03, 06.0,     program, encryption,          vocabulary from textbook in        Class assignments
apply                     48. Explain how viruses spread.                               06.02               firewall, local security      chapters about viruses and PC      Lab activities
communication             49. Explain the prevention of virus infection.                                    settings, password            troubleshooting.                   Hands on
skills in technical       50. Classify viruses by their action or                 CompTIA A+:               authentication              Lab activity: download, install,    assignments
reading, writing,             description.                                    220-701: 2.1, 2.2, 2.3,       protocol (PAP),               update, and run anti-virus         Chapter tests
speaking, listening,      51. Identify commonly practiced                    2.4, 2.5, 3.4, 5.1, 5.2, 6.1   polymorph virus, pop-         software, anti-spyware software,
and viewing.                  troubleshooting steps.                                                        up, virus signature,          and/or anti-malware software.
                          52. Recognize common startup problems and                                         spam, spyware,              Lab activity: diagnose possible
02.0 Participate in           their possible causes.                                                        malware, stealth virus,       problems with computer
       work               53. Explain the steps in a PC’s boot sequence.                                    Trojan, worm,                 experiencing start-up or other
based learning            54. Identify appropriate programs to aid in                                       unauthorized access,          hardware-related issues.
       experiences.           cleaning and preventing malicious software                                    Automated System            Define acronyms related to
                              infections.                                                                   Recovery (ASR), blue          computer security, PC
03.0 Perform                                                                                                screen error, Disk            troubleshooting, and the A+
         installation                                                                                       Cleanup Utility, Dr.          certification objectives.
and configuration                                                                                           Watson, Microsoft           Hands on introduction dealing
activities.                                                                                                 System Information,           with computer security, PC
                                                                                                            Registry Checker,             troubleshooting, proper
04.0 Identify the                                                                                           Remote Assistance,            installation techniques, and
       purpose of                                                                                           restore point, startup        proper care/handling
and                                                                                                         problem, System               instructions.
       interrelation                                                                                        Configuration Utility,

                                                                                                                                                                                             19
      ships           System File Checker,      Chapter Review exercises.
among major           user mode, virtual
      hardware        device driver          Modifications
components.                                  Use of a highlighter to identify key
                                             concepts.
06.0 Demonstrate                             Use of study guide materials on
       an                                    tests.
understanding of                             Extended time on long assignments.
       system
software and                                 Enrichment
       application                           Provide a list resources containing
software.                                    of more in depth information related
                                             to the topics being discussed.
CompTIA A+:                                  Offer a series of Microsoft
7.0 Hardware                                 certification courses to complete
                                             when class work is done.
8.0 Troubleshooting                          Opportunities for more hands-on
    ,                                        learning experiences.
Repair and
Maintenance                                  Resources
                                                 A+ certified textbook (2003,
3.0 Operating                                      2006, or 2009 series exam)
Systems and                                      www.computerhope.com
Software                                         www.escotal.com

5.0 Security

6.0 Operational
Procedures




                                                                                    20
                                                                           CURRICULUM MAP

Course Title: PC Support 1                                                                                                                   Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: Understanding Networking and the Internet           PACING: Weeks 31-33
                                                                               Unit Number: 11
ESSENTIAL                      1. How do networks facilitate communication between devices?
QUESTIONS:                     2. How does data move across the Internet?
       CONCEPTS /
         CONTENT                 LEARNING TARGETS/SKILLS                      BENCHMARKS                 KEY                        ACTIVITIES/                 ASSESSMENTS
         (Outcomes)                                                         (Performance Tasks)      TERMINOLOGY                    RESOURCES
FRAMEWORKS:                                                                   FRAMEWORKS:                                 Activities                          Reading activities
01.0 Use technology to      Students will:                                 01.0, 02.01, 02.02, 03.0, Bus topology          8.Cover chapter related to an      Quizzes
apply communication skills                                                   04.01, 04.02, 04.03,    Client                  overview of networking and       Lab assignments
in technical reading,          1. Identify and explain various network     05.01, 05.02, 05.03, 06.0 Coaxial cable           the Internet.                    Web-based projects
writing, speaking,                 technologies.                                                     CRC                   9.Hands-on activities related to   Hands-on assignments
listening, and viewing.        2. Differentiate between network                CompTIA A+:           Default Gateway         networking and the Internet.     Unit Test
                                   topologies.                              220-701: 4.1, 4.2, 4.3   Domain                10. Hands-on activity making
02.0 Participate in work       3. Explain the functionality of an                                    DNS                     network cable.
based learning experiences.        Ethernet connection.                                              DHCP                  11. Lab simulation activity
                               4. Explain the process of making CAT 5                                Dynamic IP address      related to configuring and
03.0 Perform installation          cable.                                                            Ethernet                maintaining networks.
and configuration              5. Identify the various network operating                             Hub                   12. Online activities
activities.                        systems.                                                          IP address              reinforcing network
                               6. Differentiate between network                                      NetBEUI                 terminology.
04.0 Identify the purpose          protocols.                                                        NIC                   13. Online activity
of and interrelationships      7. Demonstrate the knowledge to install                               Packets                 researching current
among major hardware               wired and wireless connections.                                   Peer-to-Peer            technology.
components.                    8. Identify the utilities needed to                                   Ping
                                   configure and maintain TCP/IP                                     Ring topology        Modifications
05.0 Develop electronic            connections.                                                      RJ-45                Use a dictionary for
communications skills.         9. Explain how subnets and default                                    Router               comprehension.
                                   gateways are utilized to manage                                   Server               Allow guides on quizzes and
06.0 Demonstrate an                TCP/IP services.                                                  Static IP address    exams
understanding of system        10. Demonstrate the knowledge to share                                Subnet mask          Extended time on longer
                                                                                                                          assignments

                                                                                                                                                                               21
software and application   files, folders and network resources.   TCP/IP
software.                                                          UTP      Enrichment
                                                                            Provide list of in-depth
                                                                            information related to the topic
CompTIA A+:                                                                 Troubleshooting activities
4.0 Networking                                                              Suggested Resources
                                                                            Course Text
                                                                            Online Activities
                                                                            Technology Articles
                                                                            www.computerhope.com
                                                                            www.escotal.com
                                                                            www.howstuffworks.com




                                                                                                               22
                                                                            CURRICULUM MAP

Course Title: PC Support 1                                                                                                                          Course Number: 8207210
UNIT/ORGANIZING PRINCIPLE: A+ Review/Exam Practice; A+ Careers;                   PACING: Weeks 34-36
Customer Relations                                                                Unit Number: 12
       ESSENTIAL                1. How do computer repair technicians effectively communicate with their customers?
       QUESTIONS:               2. What is on the CompTIA A+ Certification Exam?
       CONCEPTS /
        CONTENT                  LEARNING TARGETS/SKILLS                      BENCHMARKS                        KEY                         ACTIVITIES/                   ASSESSMENTS
        (Outcomes)                                                          (Performance Tasks)         TERMINOLOGY                         RESOURCES
FRAMEWORKS:                   STUDENTS WILL:                                  FRAMEWORKS:            CompTIA A+                   Activities                             Reading activities
01.0 Use technology to          55. Identify strategies for preparing for 01.0, 01.01 02.01, 02.02, Essentials (Exam # 220-        Selected reading, questions,         Quizzes
apply communication skills          the CompTIA A+ Certification          03.0, 04.01, 04.02, 04.03, 601 OR 220-701),                and vocabulary from textbook        Class assignments
in technical reading,               exams.                                       06.0, 06.02         CompTIA A+ Exam #               in chapters about practice A+       Lab activities
writing, speaking, listening,   56. Evaluate individual readiness to take                            220-602 OR 220-702,             exams, A+ exam taking               Hands on
and viewing.                        the CompTIA A+ Certification               CompTIA A+:           assertive                       strategies, customer relations,     assignments
                                    exams.                                  220-701: Reviewing/      communication,                  and A+ careers.                     Chapter tests
02.0 Participate in work        57. Identify individual areas of              Practice testing all   documentation, eliciting      Activity: take sample/practice
based learning experiences.         weakness while preparing for the             objectives.         answers, evaluate,              A+ exams.
                                    CompTIA A+ Certification exams.             Covering: 6.2        integrity, respect, career    Lab Activity: practice
04.0 Identify the purpose of    58. Identify the CompTIA A+                                                                          communication skills and
and interrelationships              Certification exams needed for A+                                                                customer relations by
among major hardware                certification.                                                                                   becoming a computer repair
components.                     59. Identify appropriate behaviors and                                                               shop for a day.
                                    actions for dealing with customers.                                                            Define acronyms related to
06.0 Demonstrate an             60. Explain communication skills that                                                                computer security, PC
understanding of system             improve eliciting answers.                                                                       troubleshooting, and the A+
software and application        61. Identify careers that require                                                                    certification objectives.
software.                           CompTIA A+ Certification.                                                                      Chapter Review exercises.

CompTIA A+:                                                                                                                       Modifications
9.0 Hardware                                                                                                                      Use of a highlighter to identify key
                                                                                                                                  concepts.
10.0   Troubleshooting,                                                                                                           Use of study guide materials on

                                                                                                                                                                                         23
Repair and Maintenance       tests.
                             Extended time on long
3.0 Operating Systems and    assignments.
Software
                             Enrichment
4.0 Networking               Provide a list resources containing
                             of more in depth information
5.0 Security                 related to the topics being
                             discussed.
6.0 Operational Procedures   Offer a series of Microsoft
                             certification courses to complete
                             when class work is done.
                             Opportunities for more hands-on
                             learning experiences.

                             Resources
                                 A+ certified textbook
                                   (2003, 2006, or 2009 series
                                   exam)
                                 www.computerhope.com
                                 www.escotal.com




                                                                   24

								
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