Managing Change

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					Managing Change

Subject Area                  Organisational Behaviour
Lecturer                      Richard Jolly
Course Code                   E260
Term                          AUT09, SPR10, SUM10
Credit Value                  1

Aims & Objectives
Coming up with the right strategy is only a small part of organisational success – the hardest
challenge is in getting people throughout the organisation, as well as key stakeholders
outside the organisation, to not just implement the strategy, but to own it.

Whether you are leading change, implementing it, or find yourself on the receiving end;
whether your company is large or small, local or transnational; as an increasingly
fundamental part of business, change management is a crucial skill for managers. This
course will build your understanding of, and practical capability to implement, the many
facets of this slippery subject, equipping you to plan for and cope with change and its

Topics Covered
 Forces for change: How are customer focus, technology and globalisation driving
   change in organizations worldwide?
 Leading change: What is the role of leadership and vision in the process of change,
   versus that of opportunism and flexibility? What do you need to do when you take
   charge of an organisation? What is the relationship between corporate culture and
   change readiness? What is the role of values (if any)?
 Promoting environments of innovation: How are leading organisations keeping ahead?
 Implementing change: How can you bring about radical change? Incremental change?
   How do organisations learn? How can you change mature organisations? Why don’t
   most change programmes work?
 Recipients of change: How can people’s attitudes be changed and resistance handled
   effectively? How can you thrive when change is done unto you? What is it like to be in
   the middle of a change effort? How does the increasing pace of change affect your own
   career development?
 Continuous change: How can organizations transition effectively from big changes (e.g.
   turnarounds) to more incremental ones? How can you deal with the unforeseeable
   aspects of change, and its ongoing nature?
 Personal change: how can you develop your ability to manage the inevitable changes
   and challenges that we all face in balancing the various demands from our work and
   personal lives? How can we improve our ability to manage stress and take control of the
   choices that we make in our lives?

Format & Teaching Methods
This course uses class discussion on the basis of cases and readings as its key learning
method, as well as change models and guest speakers. The quality of the discussions on
this course is usually first-rate. Students will typically have one case study and one reading
to prepare for each lecture.


Assignments & Assessment
Final individual take-home paper focusing on practical implementation 70%
Class participation 30%

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